Security Insider December 2011/January 2012

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SECURITY

Page 1

THE MAGAZINE FOR SECURITY PROFESSIONALS

PUBLISHED BY THE AUSTRALIAN SECURITY INDUSTRY ASSOCIATION

[ M AG A Z I N E ] VOL.16 | ISSUE.6 | DEC/JAN 2012

HOW LONG DOYOU NEED TO KEEPYOUR BUSINESS RECORDS? THINGSYOU SHOULD KNOW

READY FOR RISK? INSIGHTS, RESULTS AND HIGHLIGHTS FROMTHE 2011 GLOBAL RISK MANAGEMENT SURVEY. ESSENTIAL INDUSTRIAL RELATIONS 101: PERFORMANCE IMPROVEMENT PROCEDURES 56 26

PP255003/02390

FILL YOUR DIARIES NOW ASIAL CALENDER OF EVENTS PAGE 42 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE - HAVE YOU NOMINATED?

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CONTENTS VOL.16 | ISSUE.6 | DEC/JAN 2012

26 HOW LONG DO YOU NEED TO KEEP YOUR BUSINESS RECORDS? THINGS YOU SHOULD KNOW

20 READY FOR RISK? INSIGHTS, RESULTS AND HIGHLIGHTS FROMTHE 2011 GLOBAL RISK MANAGEMENT SURVEY 8 | President’s message 10 | Security Industry Leadership Program – Melbourne Wrap Up 12 | ASIAL Member Recognition Program – Certificate Presentations 14 | “Think Security...Think ASIAL” Television Consumer Awareness Campaign 14 | “Think security...Think ASIAL” hits The President’s Cup Fan Zone in Melbourne!

16 | NSW Police Minister announces

ASIAL Strategic Partners > 6 //SECURITY INSIDER DEC 2011/JAN 2012

30 2012 AUSTRALIAN SECURITY INDUSTRY AWARDS FOR EXCELLENCE HAVEYOU NOMINATED?

18 | 18 | 20 |

24 | 26 |

removal of Provisional licence requirement Australian Security Medals: Call for Nominations QLD: Training Updates Ready for risk? Insights, results and highlights from the 2011 Global Risk Management Survey City of Sydney – Open Sydney How long do you need to keep your business records? Things you should know.

34 ESSENTIAL INDUSTRIAL RELATIONS 101: PERFORMANCE IMPROVEMENT PROCEDURES

30 | Security Industry Awards for Excellence 2012 31 | ASIAL Member benefits – know your entitlements 32 | ASIAL New Member Listing 34 | Essential Industrial Relations 101: Performance Improvement Procedure 38 | Hot Products 39 | ASIAL Certified Security Monitoring Centres 42 | ASIAL Calendar of events

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PRESIDENT’S MESSAGE

AYEAR OF ACHIEVEMENT

A

t the time of writing your

to the industry and to facilitate effective

association has just concluded its

crime prevention partnerships between

42nd Annual General Meeting.

government and private security.

This was the first full year first year as an

During the year, the Association also

Insider magazine.

ASIAL’s authorisation as an approved security industry association in Queensland contributed to the strong

Industrial Organisation of Employers, the

gained Approved Security Industry

growth in membership achieved over the

Association held its first postal Board

Association status in Queensland, adding to

year. Likewise, membership applications

election conducted under the auspices of

its existing approved status in the ACT,

received from NSW security providers

the Australian Electoral Commission and

NSW and Victoria.

continued to be strong. However,

through funding from the Federal

The year also marked the launch of the

uncertainty remains in NSW as to the

Government’s Shared Industry Assistance

Association’s Member recognition program,

timing of the government’s decision to

Projects program, successfully rolled out

whereby eligible corporate Members are

abandon the co-regulatory partnership

The Security Services Industry Award 2010

recognised once they have attained

and removal of the requirement to be a

awareness campaign.

specified membership milestones.The four

member of an approved industry

recognition categories include:

association.The Association has made

• Platinum: 25 years or more of

provision for the possible impact it may

During the course of the year, the Association paid out in full the loan on Security Industry House, which the Association now owns outright.

After three years work, Professor Rick Sarre, Centre for Regulation and Market Analysis (University of South Australia) and ProfessorTim Prenzler, Centre of Excellence in Policing and Security (Griffith University)

continuous membership • Gold: 16 – 24 years of continuous membership • Silver: 11 – 15 years of continuous membership • Bronze: 6 – 10 years of continuous membership

In addition to paying off in full the loan on Security Industry House, the Association continues to invest in its members through the delivery of new member services and initiatives such as the customer relationship database upgrade and ongoing promotion through the national consumer awareness

released the findings of their benchmark study - Private Security and Public Interest.

have on membership numbers.

Over the past year the Association had

campaigns.

Accumulated reserves rose to

As the first ever comprehensive study of the

successfully responded to numerous

security industry in Australia the report not

challenges and embraced many

$2,400,456 providing a strong platform from

only identifies the dimensions of the

opportunities on behalf of its members. As

which the Association can further develop

industry, but also addresses and provides

a result, a strong performance was

its advocacy role for members and the

recommendations for regulation, preferred

recorded with a surplus of $208,099

industry as a whole.

legal empowerments and immunities,

generated for the year.

occupational health and safety concerns,

The foundation for the performance was

I would like to extend my thanks and acknowledgement to my fellow Directors,

and, perhaps most importantly, the pre-

strong Member acquisition, growth in

Convenors and Secretariat staff for their

requisites for effective partnerships between

existing membership subscriptions, interest

ongoing support and commitment for the

public and private personnel.

and investment income and publication

year, I wish you all a Happy Christmas and

sales.The better than forecast performance

holiday period and look forward to the

support along with administrative

was also achieved through prudent

challenges that next year will bring.

assistance and advice.The bulk of the

financial management which saw expenses

funds were provided by the Australian

down 5.8% against budget.

ASIAL provided financial and in-kind

Research Council.The key aims of the

Underperforming areas for the year

project were to provide data to assist

were the Centre for Compliance,

Ged Byrnes

government in policy development related

breakfast briefings, seminars and Security

ASIAL President

THE MAGAZINE FOR SECURITY PROFESSIONALS Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited PO Box 1338 Crows Nest, NSW 1585 | Tel: 02 8425 4300 | Fax: 02 8425 4343 | Email: communications@asial.com.au | Web: www.asial.com.au Editor Bryan de Caires | security@asial.com.au Editorial Enquiries Angela Maan | communications@asial.com.au Advertising Tania Laird | advertising@asial.com.au Creative Director Martin Costanzo | martin@webfx2.com.au Graphic Design + Prepress Webfx2 Digital | design@webfx2.com.au Editorial Contributors Chris Delaney, Janet Lazzaro | Print + Distribution Nationwide | Published bi-monthly Estimated Readership of 10,000.

Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission.

All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons. Press Releases to: security@asial.com.au. Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility for misleading views.

Copyright© 2011 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited. Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

[NEXT ISSUE] FEB/MAR 2012 | ISSN 1442-1720.

8 //SECURITY INSIDER DEC 2011/JAN 2012

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INDUSTRY NeWS

SECURITY INDUSTRY LEADERSHIP PROGRAM

10 //SECURITY INSIDER DEC 2011/JAN 2012

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INDUSTRY NeWS

SECURITY INDUSTRY LEADERSHIP PROGRAM The Security Industry Leadership

around the country and also

courses in the future” – Leslie Mani

Program, established by ASIAL to

included an ASIAL member from the

Tolomaea (Solomon Security Service)

address the need to develop future

Solomon Islands. The Program and

leaders in the industry, has

its outstanding teaching faculty

“This course has been a very

successfully run its second

received positive feedback from all

valuable source of information & I have

installment in Melbourne.The

who attended.

received a lot from the 3 days. Thanks for taking the time to put this program

Melbourne program took place at the Melbourne Business School in

Keep an eye out for 2012 dates!

together” – Joanne Bird (Wimmera

Carlton 11th-13th October.The

“The programme is very useful and

Security Service)

Program attracted participants from

helpful. I hope ASIAL do similar

SECURITY INSIDER DEC 2011/JAN 2012// 11

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MEMBER RECOGNITION PROGRAM

LONG STANDING ASIAL MEMBERS RECOGNISED

Stefan Salamon (Xtralis Pty Ltd) with Bryan de Caires (ASIAL CEO)

Ben England & Ian England (Owner/Director) from Tricorp Services 12 //SECURITY INSIDER DEC 2011/JAN 2012

David Guthrie (Manager) from Blake Systems with Chris Luhrmann (ASIAL QLD Convenor)

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MEMBER RECOGNITION PROGRAM

LONG STANDING ASIAL MEMBERS RECOGNISED AT INDUSTRY BREAKFAST BRIEFINGS Recipients of ASIAL’s new Member

Platinum

recognition program were

• Xtralis Pty Ltd

presented with their Member recognition certificates at the 4th

Gold

Quarter Industry Breakfast Briefings.

• Blake Systems Pty Ltd • Tricorp Services Pty Ltd

The recognition program consists of four levels of membership recognition:

Many more Members are yet to receive

• Platinum: 25 years+ of

their recognition certificates. Eligible

membership

ASIAL’s 2011 Annual Report is now available by visiting www.asial.com.au/ar

Members will be provided with an

• Gold: 16 – 24 years of membership

opportunity to be presented with their

• Silver: 11 – 15 years of membership

recognition certificates at upcoming

• Bronze: 6 – 10 years of

ASIAL functions.

membership

ASIAL 2011 ANNUAL & FINANCIAL REPORT

For further information on the program visit

Platinum and Gold certificates were

www.asial.com.au/Memberrecognitio

presented during the 4th Quarter to

nprogram.

the following Members:

Our fees are low to help you retire on a high.

‘I don’t want to see my retirement savings eaten away by high fees.’

Michael, AustralianSuper member.

AustralianSuper looks after more than $42 billion, for over 1.8 million everyday Australians.

To join, call 1300 300 273 or go to www.australiansuper.com It’s Australian. And it’s super.

Prepared in October 2011 by AustralianSuper Pty Ltd ABN 94 006 457 987 AFSL 233788 the Trustee of AustralianSuper ABN 65 714 394 898. Consider whether AustralianSuper is appropriate for you. Read our Product Disclosure Statement, available at www.australiansuper.com/FormsPublications or by calling 1300 300 273, before making a decision about AustralianSuper. Statements made by AustralianSuper members in this brochure have been reproduced with the members’ consent, which has not been withdrawn at the date of this publication. Investment returns are not guaranteed as all investments carry some risk. Past performance gives no indication of future returns. ‘Industry Superfund’ logo used with permission of Industry Fund Services (IFS). This consent has not been withdrawn as at the date of this publication.

AUSS 32976

SECURITY INSIDER DEC 2011/JAN 2012// 13

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INDUSTRY NeWS

“THINK SECURITY...THINK ASIAL” TELEVISION CONSUMER AWARENESS CAMPAIGN ASIAL’s exciting new “Think security...Think ASIAL” TV campaign is currently airing air across the country and will run through to Saturday 17th December 2011.

The TV commercial will be aired over 640 times across a varied range of programs and time slots on

Channel 9 and of PayTV stations (including BBC Knowledge,The Comedy Channel, Discovery Channel, Fox Sports, History Channel, Sky News and Lifestyle Home).

Visit www.asial.com.au to view the “Think security…Think ASIAL.” Advertisement.

“THINK SECURITY...THINK ASIAL” HITS THE PRESIDENT’S CUP FAN ZONE IN MELBOURNE! In addition to our extensive television advertising campaign now airing on Channel Nine and Pay TV across the country, ASIAL had a strong presence at The President’s Cup Fan Zone in Queensbridge Square, Southbank Melbourne, 17th-20th November 2011.

The President's Cup which played out in Melbourne, brought together some of the world’s best golfers

(including Tiger Woods) to battle it out in a US v International team tournament.

For those who could not make it to the Royal Melbourne Golf course, an outdoor Fan Zone at Queensbridge Square on Melbourne’s Southbank (opposite Crown Casino) was been set up, where viewers could watch all the action unfold on a huge LED super

screen, and take part in a range of onsite competitions.

The ASIAL“Think Security…Think ASIAL”TVC ran 40 times a day on the big screen from early morning through until 7pm at night, the ad breaks ran every 10 -15 minutes throughout the day.

Over 120,000 people passed through the site over the four days.

Over 120,000 people passed through the site over the four days.

14 //SECURITY INSIDER DEC 2011/JAN 2012

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INDUSTRY NeWS

NSW POLICE MINISTER ANNOUNCES REMOVAL OF PROVISIONAL LICENCE REQUIREMENT At the recent ASIAL breakfast briefing in SydneyThe Hon Michael Gallacher, Minister for Police & Emergency Services / Minister for the Hunter, announced that the Provisional Licence requirement in NSW will be removed.

It is anticipated that the change will occur in the new year once proposed legislative and regulatory amendments have been approved by Parliament.

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INDUSTRY NeWS

AUSTRALIAN SECURITY MEDALS: CALL FOR NOMINATIONS The Australian Security Medals recognise outstanding security operatives, security professionals and their achievements and contributions to the community.

Nominations are currently being accepted to recognise acts of bravery or initiative, or those who have contributed to security professionalism or provided examples of outstanding leadership or influence at a strategic management level.

Nominations and bookings are now open. For more information

please visit www.australiansecuritymedal.com

QLD: INDUSTRY TRAINING The Office of Liquor and Gaming Regulation (OLGR) administers the Responsible Service of Alcohol (RSA), Responsible Management of Licensed Venues (RMLV) and Responsible Service of Gambling (RSG) approved training courses.

Current RSA, RSG and RMLV certificates Only Trainers approved by OLGR issue certificates for successfully completing the RSA, RSG and RMLV courses.

The certificates have been developed in accordance with departmental standards and an example of these can be seen with this article.

Should you be presented with a

OLGR on 13 QGOV (13 74 68).

For more information on how to become an approved trainer visit

certificate that you believe may not be

http://www.olgr.qld.gov.au/industry/tra

in the approved format, please contact

ining/index.shtml

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RISK MANAGEMENT This article is from Currency – Aon’s thought leadership publication.

To find out more about Currency visit aon.com.au/currency

READY FOR RISK? Insights, results and highlights from the 2011 Global Risk Management Survey.

Even as economies show signs of recovery from the Global Financial Crisis, respondents to Aon’s biennial Global Risk Management Survey saw economic slowdown as the top risk.

As in 2009, regulatory data and legislative changes featured second and increasing competition was cited as the third largest risk, up one spot from the previous results. The survey was conducted online in ten languages and encompassed 960 respondents from 58 countries.

“The findings allow organisations to benchmark their risk management and risk financing practices and help them identify approaches that may improve the effectiveness of their own risk management strategies,” says George Zsolnay, Head of Aon Analytics – US, Aon Risk Solutions.

risk readiness How prepared is your organisation when it comes to risk? Risk readiness means that a company has a comprehensive plan in place to address risks or has undertaken a formal review of those risks.

2011

2009

Economic slowdown

1

–

Regulatory/legislative changes

2

–

Increasing competition

3

µ1

Damage to reputation/brand

4

µ2

Business interruption

5

¶2

Failure to innovate/meet customer needs

6

µ9

Failure to attract or retain top talent

7

µ3

Commodity price risk

8

¶3

Technology failure/system failure

9

µ5

Cash flow/liquidity risk

10

¶3

Note: survey is conducted every second year.

The survey revealed that 64 per cent of respondents felt their organisations were adequately prepared for economic slowdown, compared with 60 per cent in 2009. When it came to regulatory data and legislative changes, 65 per cent felt ready, while 71 per cent felt they were prepared for increasing competition – both unchanged from 2009.

TOP TEN RISKS FOR 2011

continued page 21

20 //SECURITY INSIDER DEC 2011/JAN 2012

>

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RISK MANAGEMENT

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RISK MANAGEMENT

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Think security

…THINK ASIAL When it comes to protecting your business, property or family you cannot afford to take any chances.

Always use an appropriately licensed security provider and make sure that they are a member of the Australian Security Industry Association (ASIAL).

ASIAL is the peak national body for the security industry. Our members are bound by a Code of Professional Conduct and are committed to providing the highest standard of service and excellence.

To find an ASIAL member in your local area visit www.asial.com.au

‘The peak body for security professionals’ Corporate Design: ©2011 www.webfx2.com.au

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CITY OF SYDNEY

CITY OF SYDNEY– OPEN SYDNEY In October the discussion paper “Open Sydney: future directions for Sydney at night” was released by the City of Sydney.The aim being to help develop a policy to guide Sydney’s night-time economy (NTE) over the next 20 years.

The NTE in Sydney includes all activity between 6pm and 6am, and is much more diverse than we may think.

It includes dining, drinking, university lectures, shopping, call centres, art galleries, nightclubs, cultural institutions, night markets, theatre, hospitals, and many more activities.

The NTE is a key economic contributor to Sydney and the wider

Precinct

visitors, shown by the large numbers of people on city streets after 11pm.

Challenges facing Sydney’s NTE are many.They include managing the growing pedestrian numbers, introducing more diverse activities, managing residential and economic growth, tackling antisocial and violent behaviour, improving transport availability, improving public space design and servicing, cutting red tape and improving the governance of the city at night.

How many people use Sydney’s night-time economy?

Who accesses Sydney’s night-time economy?

Sydney’s NTE after 11pm is dominated by 15–30 year olds, with City research showing that 74 per cent are in this age range. 20 per cent are in the 30–45

There are significant crowds on City streets after 11pm on Friday and

Location

at Martin Place in summer.

While George Street is busier in December, Kings Cross appeared to be busy all year around. Kings Cross was far busier on Saturday nights, and George Street appeared busy both Friday and Saturday nights.The table below shows top 10 places for people per hour for both March and December 2010 count periods.

Rank

Phase

Day

Hour commenced

Persons per hour

1

2 (Dec)

CBD South

George St at Central St

Saturday

12am

7564

2

2 (Dec)

Oxford Street

Oxford St (IGA)

Friday

11pm

6860

3

2 (Dec)

CBD South

George St at Central St

Friday

12am

6848

4

2 (Dec)

CBD South

George St at Central St

Saturday

11pm

6576

5

1 (Mar)

Kings Cross

Bayswater Rd between

Saturday

1am

5948

Saturday

1am

5880

Saturday

12am

5845

Kellett St & Ward Ave 6

2 (Dec)

Kings Cross

Darlinghurst Rd south of Roslyn St

7

1 (Mar)

Kings Cross

Darlinghurst Rd north of Bayswater Rd

8

2 (Dec)

CBD South

George St at Central St

Friday

11pm

5832

9

1 (Mar)

Kings Cross

Darlinghurst Rd between

Saturday

12am

5620

10

2 (Dec)

Kings Cross

Saturday

1am

5400

Roslyn St and Bayswater Rd Bayswater Rd east of Darlinghurst Rd Source: Open Sydney: future directions for Sydney at night, October 2011

NSW economy. Food, drink and entertainment venues are the core of Sydney’s NTE, and the estimated turnover of these in 2009 was $2.7 billion. Non-core NTE businesses (transport, accommodation, shopping, education) generated $12.4 billion of turnover in 2009. Combined, these account for 28.4% of all jobs in the City of Sydney. Sydney’s NTE is a key attraction for domestic and international

24 //SECURITY INSIDER DEC 2011/JAN 2012

Saturday nights, in some places equalling daytime pedestrian peaks.

The City’s research undertaken in March and December 2010 found that George Street and Kings Cross experience very high pedestrian peaks at night.The highest peak (7,564 people an hour) was on George Street at midnight on a Saturday night in December, which is equivalent to the evening peak hour

year range, with 6 per cent aged 45 and over. Interestingly, there appears to be a fairly even gender balance between men and women after 11pm, with 54 per cent men and 46 per cent women.

The discussion paper includes recommendations, including a number relating to security issues.

For more information visit http://www.cityofsydney.nsw.gov.au/Busi ness/CityEconomy/LateNightTrading.asp

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IN–BUSINESS: RECORD KEEPING

HOW LONG DOYOU NEED TO KEEP YOUR BUSINESS RECORDS?

THINGS YOU SHOULD KNOW

By Janet Lazzaro Associate Goldrick Farrell Mullan Lawyer

MODERN BUSINESSES generate a significant amount of paperwork in the course of running their business.This is coupled with an increasing reliance on electronic documents and email communication, and sometimes video and CCTV recordings. All of these different mediums for recording information may potentially fall within the definition of a “document” for the purposes of the legal requirements of document retention.

What does “document retention” mean?

Generally, to fulfil your obligations in relation to document retention you will be required to implement a system to determine which documents are to be retained and which are to be destroyed. A system for storing documents is also necessary so that specific documents requested either by the regulators or in the course of litigation can be retrieved on reasonable notice.

Legal obligations in relation to document retention fall under two broad categories. Firstly, there are minimum statutory time periods for retaining particular document types.

Secondly, there is the legal obligation to retain documents

relevant to current or anticipated litigation. In addition to these legal obligations, there are also sound business and commercial reasons for retaining some documents.

What is considered to be a “document” under Federal and State legislation?

The definition of “document” depends on the legislation in question. In general, unless a contrary indication appears in the legislation, the definitions of “document” under the Acts Interpretation Act 1901 (Cth) and similar state interpretation Acts includes any material on which there is writing; marks, figures, symbols or perforations having a meaning for persons qualified to interpret them; and anything from which sounds, images or writings are capable of being reproduced with or without the aid of any other article or device.

Mediums which store electronic documents may themselves operate as “documents”.This includes, for example, a back up tape (see Sony Music v University of Tasmania [2003] FCA 532) or a computer server (see TLC Consulting Services v White [2003] QCA 131). continued page 28

26 //SECURITY INSIDER DEC 2011/JAN 2012

>

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IN–BUSINESS: RECORD KEEPING

“Destruction of relevant documents may result in criminal proceedings for contempt of Court or for attempting to pervert the course of justice.”

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IN–BUSINESS: RECORD KEEPING

What are some of the Statutory Minimum Retention Obligations?

Commonwealth and State legislation stipulates minimum time periods according to the type of document.The following are some examples.

Corporate Records: The Corporations Act 2001 (Cth) requires directors to retain specified documents until 3 years after the company’s deregistration or, in the event of liquidation, the liquidator to keep these documents for a period of 5 years after deregistration.These specified documents include the registers of members, denture holders and option holders (s167A-178), company charges (s271) and minutes of directors’ meetings and members’ meetings (s251A).

Financial Records: Section 286 of the Corporations

In addition, there are various industry specific document retention requirements. For example in NSW under Security Industry Regulations 2007 aas a condition of its licence a Master Licence holder is required to keep information in various registered for a period of 3 years including an Employee and Services Register (Reg 36) recording among other things all licence holders employed by the Master licensee, and details of every occasion the Master licence was engaged to provide security services; and an Incident Register (Reg 37) which is required to record details of any incident involving forceable physical contact with a member of the public, ejection of a member of the public, any attack on a person by an employee’s dog, any removal of a firearm from its holster other than for unloading or maintenance

Act provides that a company must keep for at least 7

and any discharge of an employee’s firearm.There are

years specified “financial records” that would correctly

similar provisions in the other states.

record and explain the company’s transactions, financial

Also under the Firearms Regulations 2006 (NSW) (reg

position and performance, and that would enable true and

81) a person who employees security guards, or who is

fair financial statements to be prepared and audited.

self-employed as a security guard, is required to keep for a

Financial records” are defined to includes: invoices,

period of 3 years in the approved form a register recording acquisition, servicing, inspection and disposal of firearms, the names of each employee licensed to possess a firearm and the details of each time a person has possession of a firearm.

receipts, orders for the payment of money, bills of exchange, cheques, promissory notes and vouchers; and Documents of prime entry; and Working papers and other documents need to explain the methods by which financial statements are made up; and adjustments to be made in preparing financial statements.

If the company’s books and records are not up to standard, amongst other things, the company may be deemed to be insolvent during the period proper books and records were not kept! (ASIC v Plymin (2003) 46 ACSR 126) Taxation Records: Under s 262A of the Income Tax Assessment Act 1936 (Cth) requires businesses to retain income tax documents that record and explain all transactions for a period of 5 years after those records were prepared or obtained, or the completion of the acts to which those records relate, whichever is later. Furthermore, Capital Gains Tax records are to be retained for the lifetime of the assets and for 5 years after the assets have been disposed of, Payroll Tax records are to be kept for 5 years and Fringe Benefit Tax records for 7 years.

Employee Records: Under the Fair Work Act 2009, employers must make, and keep for 7 years, employee records in relation to each employees, including the employer’s name, the employee’s name, whether the employment is full or part time permanent temporary or casual, the date on which the employee’s employment began, pay details, leave details, super contributions termination of employment details

If you comply with the statutory minimums for these documents will that always be sufficient to fulfil your legal obligations?

Put simply, no.The potential for future litigation means that retaining some documents for longer than the statutory minimum is often necessary. All documents which may potentially be relevant to facts in issue in current or anticipated litigation must be retained even if those documents would be adverse to your interests. Destruction of relevant documents may result in criminal proceedings for contempt of Court or for attempting to pervert the course of justice.

There have been a number of cases where the Courts have made it clear they will not tolerate destruction of documents which should have been retained for the litigation. For example, the Victorian case of McCabe and British American Tobacco Australia Service Ltd [2002] VSC 73, and more recently Seven Network Limited v News Limited [2007] FCA 1062 which related to deletion of emails which the Court assumed were deliberately destroyed because they were detrimental to New Limited interests.

How long do you need to retain documents which potentially could be called on in future litigation? continued page 29

28 //SECURITY INSIDER DEC 2011/JAN 2012

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IN–BUSINESS: RECORD KEEPING

This is a complex question as there are a number of things to consider. Firstly, there is the limitations issue. The Limitations Act 1969 (NSW) and similar legislation in other states provide that Court proceedings cannot be issued for certain claims outside of the specified number of years after which a particular cause of action accrued. For example in NSW the limitation period for actions in contract and tort (other than for personal injury) is 6 years, for claims relating to deed it is 12 years and for personal injury claims it is 3 years. For personal injury claims this is complicated by the “discoverability” provisions which provide that time does not start to run until the person knows they have suffered a claimable injury.

Documents should not, however, simply be retained until the specified limitation time period has lapsed, as exceptions exist. For example, there are no limitation periods for serious criminal prosecutions or for the ATO to recover tax.

What are the consequences of failing to retain documents that may be required for your own case?

Some of the consequences of failing to retain documents are as follows: • In court you will not be able to prove your claim or your defence or at the very least have a harder job doing so.

• Adverse inferences could be made by the court if the documents are claimed have been “inadvertently” destroyed.The Court may its decision on the basic of an assumption that the destroyed document contained evidence adverse to you.

• You could face charges for contempt or perverting the course of justice.

• Employers may find themselves found to be vicariously liable for employees’ failure to comply with document retention obligations.

• Directors may be found personally liable for failing to

policies cover“occurrence liability” rather than “claim made” during the term of the policy.This means that policy may cover claims against your business made many years after the relevant policy was taken out. For this type of insurance the relevant policy will be the one in force when the incident occurred rather than the one in force when the claim was made against you. In order to claim on your insurance you will need to know who your insurer was at the time and what was covered. If you have not kept your policy documents it would made this much more difficult.

When you may have an obligation to destroy documents

Documents which should be kept indefinitely

There are some circumstances where there is an obligation to destroy documents for example, it may be required under a contract that certain documents be destroyed at the end of the contract. Also, the Privacy Act 1988 (Cth) places obligations on organisations who collect personal information for a particular purpose to destroy or de-identify this information once information is no longer necessary for that purpose. Further, in some circumstances the Court may order documents to be destroyed.

If you are destroying documents you have a duty of care

Documents needed to show your title to property and assets should also be kept indefinitely.This includes for example certificates of title, deeds of assignment, contracts, documents establishing intellectual property

to destroy some documents carefully. You should not simply throw business document out in the rubbish as they may contain confidential or at least commercially sensitive information. Consider shredding them. Computer

rights including licences and assignments.

You should be careful to keep all insurance documents for your business indefinitely including policy proposals, certificates of currency, policy terms and conditions. Many

hard discs may contain your own and your client’s

have proper document retention policies in accordance their obligations.

• If you are audited by the tax office or Fair work Australia you are more likely to fail the audit.

confidential documents such as bank records and passwords.Therefore you should be careful to wipe or destroy the hard discs.

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ASIAL AWARDS

The 17th Annual Australian Security Industry Awards for Excellence will be presented at Park Hyatt Melbourne on the 3rd May 2012.

Organised by the Australian Security Industry Association (ASIAL), the Australian Security Industry Awards for Excellence are Australia’s premier security awards program and recognise outstanding individuals and organisations within the security industry.

Award nominations will be assessed by an independent judging panel.

Nominate now and you could see your name up in lights as a 2012 Security Industry Awards for Excellence Winner!

Join the remarkable list of Award winners by making your submission for the 2012 Security Industry Awards for Excellence today.

2011 AWARD WINNERS: Individual Achievement – General: WINNER Binaya Thapa (Trident Security) Special Event or Project: WINNER MSS Security (150th Emirates Melbourne Cup Carnival) Special Event or Project: WINNER Strategic Protection (Perisher Snow Fields) Special Event or Project: HIGHLY COMMENDED South Australia Police (Griffin Project) In-House Security Award: WINNER Sydney Convention & Exhibition Centre In-House Security Award: HIGHLY COMMENDED National Australia Bank Training Award: WINNER Central Monitoring Services Integrated Security Solution (Above $250K): WINNER Pacom Systems Integrated Security Solution (Above $250K): HIGHLY COMMENDED Chubb Fire & Security Security Management: WINNER Trident Security Security Management: HIGHLY COMMENDED Warwick Brown (Panthers Group)

2010 AWARD WINNERS: Individual Achievement: WINNER Michael van derVelde – Qantas Airways Limited Individual Achievement: HONOURABLE MENTION: William Autufuga – Toll IPEC - Toll Transport Group Integrated Security Solution: WINNER Pacom Systems – Royal Darwin Hospital Integrated Security Solution: HONOURABLE MENTION: SECUREcorp – Safe City Mobile CCTV Patrols – City of Melbourne Training Award: WINNER British American Tobacco Australia (BATA) Security Manager: WINNER Alan Bolton – Kangan Institute In House SecurityTeam: WINNER Australian Jockey Club Security

30 //SECURITY INSIDER DEC 2011/JAN 2012

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ASIAL– YOUR PARTNER EVERY STEP OF THE WAY PROMOTING YOUR BUSINESS • Use of the ASIAL member logo* • A complimentary listing on ASIAL’s website* • Member discounts on a range of industry networking events • A free dedicated page on the ASIAL website* • Use of ASIAL member vehicle and office stickers* • Special advertising rates in Security Insider magazine • Enhanced profile through ASIAL’s consumer awareness campaigns

Information when you need it • Receive monthly emailed news updates with the First Alert e-newsletter • Free subscription to the bi-monthly industry journal, Security insider magazine • Timely updates on regulatory issues impacting the security industry • Access to the ‘Member only’ section of the ASIAL website

Running your security business • Access to a new legal and audit service with Goldrick Farrell Mullan Lawyers including a complimentary overview of any legal issue via phone or email and fixed price legal audit of business documents.* • Complimentary Award and Employee Relations advice • Access to exclusive insurance solutions through Aon • Comprehensive compliance information through ASIAL’s Centre for Compliance website • Access to an online superannuation member resource courtesy of AustralianSuper • Access to discounts on fuel and vehicle servicing through the Kmart Tyre & Auto Service Shell card • Online access to ASIAL’s Security Industry Careers Centre, www.asial.com.au/jobs • Access to a complaints and dispute resolution scheme

Professional development • Member discounts on a range of face to face seminars, workshops and events • Access to a range of discounted online training courses • Member only access on a range of practical policies, guides and templates * Full corporate ASIAL members only. Conditions may apply.

Visit www.asial.com.au for more information today!

SECURITY INSIDER DEC 2011/JAN 2012// 31

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ASIAL NEW MEMBERS

WELCOMETO OUR NEW MEMBERS ASIAL is pleased to welcome the following new members who joined the Association during September and October 2011.

CORPORATE MEMBERS

Eleccorp Pty Ltd

A2Z Pty Ltd

Elite Security Services (Vic) Pty Ltd

Ace Security Global Solutions Pty Ltd

Empress (Vic) Pty Ltd

ADT Security

Eymet Security Consultants

Advanced Alarms NQ

Fort Locks

All-Skilled Hospitality Staff Pty Ltd

Fortress Security Group

ATEK Security & Communications Pty Ltd

HGL Security Pty Ltd

Champion Corporate Security Services Pty Ltd

Impressive Security Pty Ltd

Desmond Security Services

Lanlogix

Eagle Security Services (Tas) Pty Ltd

Laser Morningside Pty Ltd

Macsec Pty Ltd

MSA Group Holdings Pty Ltd

MKS Security

Multiworks Pty ltd

Nexus Security Services

Phoenix Security Services

North East Security Services (Vic) Pty Ltd

Rapid Response Security Pty Ltd

RAC Security Services (WA) Pty Ltd

S International Group Pty Ltd

Securitylink Pty Ltd

Secure Australia Pty Ltd

Silverstar Security Services

Security International Solutions Pty Ltd

AC Alarms

Suncorp Security Group Pty Ltd

Action Blinds & Home Improvements/Wright Enterprises

Switchtek Pty Ltd

Airlie Beach Security

The Trustee forTHREE SEAS FAMILYTRUST

Australian Training Institute (ATI) Pty Ltd

Triton Security Services Pty Ltd

Austron Computer Engineering

Victor John Love

Bravozulu Fire Safety and Security Pty Ltd

Voix Pty Ltd

Brisport Security Pty Ltd C Group Security Pty Ltd

AFFILIATE MEMBERS

Clear Eye Security & Services Pty Ltd

Electro Security Ltd

Complete Alarm Solutions

Solomon Security Service

CPS Management Group (Aust) Pty Ltd CSO Crowd Control Services Pty Ltd

ASSOCIATE MEMBERS

Deck Security Services Pty Ltd

IBMS Pty Ltd

Dioscuri Security Group Pty Ltd

Shoalhaven City Council

Eagle Eye Security Pty Ltd

Wymap Pty Ltd

Eagle Strike Protective Services Pty Ltd

32 //SECURITY INSIDER DEC 2011/JAN 2012

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FREE EMPLOYEE RELATIONS ADVICE AND ASSISTANCE

IS JUST A PHONE CALL AWAY As Australia’s workplace undergoes a period of significant change, keeping up with the latest and most relevant information to manage your day-to-day employee relations issues can be challenging.

As the only national employer association exclusively representing the private security industry, ASIAL is able to provide its members with FREE over-the-phone specialist industrial relations advice, and where required representation and advocacy.

WHETHER YOU ARE SEEKING: • ADVICE with underpayment of wage claims, Fair Work Ombudsman matters, development of enterprise bargaining agreements, in house training and development; or • REPRESENTATION in disputes before industrial tribunals, Federal Magistrates Courts and in unfair/unlawful dismissal proceedings Professional advice and assistance is just a phone call away.

With over 35 years HR and IR experience, ASIAL’s employee relations providers know and understand the issues you face as an employer operating in the security industry.

Before making your next employee relations decision, contact Chris Delaney on 1300 1ASIAL or email: ir@asial.com.au

The peak body for security professionals

corporate design: ©2010 www.webfx2.com.au

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ESSENTIAL INDUSTRIAL RELATIONS 101

ESSENTIAL INDUSTRIAL RELATIONS 101: PERFORMANCE IMPROVEMENT PROCEDURES

By Chris Delaney

Since the introduction of the Fair Work Act 2009 in July 2009 applications for relief from alleged unfair dismissalsIt have doubled to almost 15,000 per year.

Almost 76% of these are settled at conciliation – usually by the employer making a commercial decision avoiding costly arbitration cases.

consequences of continued failure to meet these standards).

• To identify obstacles to achieving the required standards and agree suitable goals and measures for improvement in to assist the employee to improve.

• As evidence for an industrial tribunal that the employer has taken all reasonable steps before dismissing an

Avoiding Unfair Dismissal Claims

employee.

Sound procedures provide a clear and transparent framework to deal with difficulties that arise in the

Legislation

workplaceare. They are also necessary to ensure that all

Most of the provisions governing dismissal arising from

employees are treated in the same way in similar

disciplinary procedures at work are historically to be

circumstances, to ensure issues are dealt with fairly and

found in:

reasonably and, in the event of dismissal or dispute, that

• the Fair Work Act 2009

the employer are compliant with current legislation for

• Small Business Fair Dismissal Code

handling disciplinary and grievance issues.

Remedies for unfair dismissal Performance improvement procedures are necessary:

If Fair Work Australia is satisfied an employee was unfairly

• So employees know what is expected of them in terms

dismissed then it may order the employee's

of standards of performance or conduct (and the likely

34 //SECURITY INSIDER DEC 2011/JAN 2012

reinstatement, or the payment of compensation to the

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ESSENTIAL INDUSTRIAL RELATIONS 101

Disciplinary warnings should normally have a specified 'life' after which they are disregarded when considering any subsequent warnings.

continued page 36

>

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ESSENTIAL INDUSTRIAL RELATIONS 101

employee if satisfied that reinstatement is inappropriate.

performance standards.

• Set a time and place for the meeting and inform the

Using a performance improvement process There are two main areas where a disciplinary system may be used: performance and conduct/behaviour.

employee advance notice.

• Allow the employee a support person if requested and have a witness your self.

Performance

Open

At some point employers will exprience difficulties with

Attempt to set a positive and constructive tone. State the

the performance or conduct of their employees in the

purpose and importance of the meeting.Tell the employee:

workplace. Dealing with issues informally as they arise is

• what you will be covering in the meeting

a good first step to dealing with performance issues.

• what you want to accomplish

However even at this early stage it is wise to document

• Point out that this is not a faultfinding session; it is

everything.

designed to improve future performance.

If informal options fail a more formal disciplinary procedure should be commenced.

Clarify • Identify and define the performance issue using

Conduct/Behaviour

objective terms, being as specific as possible. Stress

Employee misconduct could range from continued

the need for improvement and the consequences of

lateness, failure to follow a reasonable management instruction, abuse of the organisation’s computer system or Internet access, bullying behaviour or creating a hostile work environment, through to theft, fighting and committing criminal offences.The more serious offences may constitute serious and/or willful misconduct. In all cases, even serious misconduct, an employer should attempt to follow fair and formal procedures consistently with all employees.

failure to improve.

• Explain the impact of this performance issue and indicate why the issue concerns you.

• Emphasise that the performance is unacceptable, not the person himself or herself.

• Be assertive yet supportive. Your tone must reflect concern for the employee's interest.

• Ask the employee why the problem exists. Together analyse the reasons for the performance issue. Probe to determine if the problem is related to:

Handling performance improvement interviews

1.

lack of training

All supervisors and managers should be trained and

2.

lack of motivation

supported so that they are able to conduct these types

3.

personality conflict with co-workers or a

4.

misunderstandings about expectations or

relevant legislation. If not use your industry association.

5.

personal problems

6.

new equipment or procedures which the

Stages of the process

employee is not comfortable with

of interviews. The HR department (if you have one) should be able to assist them by providing a source of

customer

advice on preparing for and conducting the interview and

responsibilities

• Once the source of the problem has been identified,

Plan

define the expected performance standard and ask

Effective reviews of poor performance should be carefully

the employee how the problem can be addressed.

planned.

• Focus on the job. Ask “How does the employee’s

Develop

performance or behaviour affect the job or the work of

• Together explore ideas for a solution.

others in the workplace?”

• One difficulty often experienced when asking for ideas, is

• Gather all the pertinent facts and prepare questions that you would like to ask.

• Target one or two areas of poor performance at a time.

the person may not immediately respond. Encourage the person by asking again and/or offer an idea of your own.

• Ask them, "In what way can I help you improve your

Don't overload the person so that they feel inadequate

performance?" Accept their solutions where

or pessimistic about their chances of meeting

appropriate.

continued page 37

36 //SECURITY INSIDER DEC 2011/JAN 2012

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ESSENTIAL INDUSTRIAL RELATIONS 101

Agree

• first written warning

Gain agreement on specific actions that need to be

• final written warning.

taken.

Disciplinary warnings should normally have a specified

• Set goals.

'life' after which they are disregarded when considering

• Together develop a performance improvement plan.

any subsequent warnings. Decisions of industrial

• Put a clear timetable of scheduled reviews in place to

tribunals have generally set 6 months as the life of a

monitor progress.

• If agreement cannot be reached, a decision must be made which meets the company ’s requirements.

warning after which it has less significance.

Where misconduct has been very serious, it may be appropriate for the warning to continue to be regarded indefinitely.

Close Summarise all major points at the conclusion of the

Dismissal

meeting. Highlight important features of the discussion.

There fair reasons for dismissal to do with performance

Make sure that the employee understands the goals, the

or conduct/behaviour.

improvement action plan and what will be required of

Employers should ensure that:

them. Keep a written record of these points. Confirm a

• there is a valid reason for the dismissal,

date for the next follow-up.

• the employee was given the reason

Every Performance Improvement interview should have at least 3 elements to them: • discussion • an opportunity for the employee to respond and, • Written records

• the employee was given a genuine opportunity to respond to any allegations, • the employee was previously warned about the performance or conduct and given an opportunity to improve • the employee was allowed a support person

Record-keeping All records should be kept meticulously, as this will be

Employers need to be sure that any decision to

vital should a case be taken to an employment tribunal.

dismiss an employee will be seen as ‘reasonable’ by an

The type of records that should be kept by employers are

industrial tribunal. Often that means that the process

minutes of meetings, emails, attendance notes, notes of

should have been fair not just the reason.

telephone calls, copies of correspondence, warnings etc.

Small Business should follow the Small Business Fair Dismissal Code.

Potential outcomes ASIAL viewpoint No action

Ensuring that people are treated fairly and enabling them

After the meeting, the employer may decide that no action

to work in a hostile-free environment are important

is necessary. For example, if an employee was unclear

factors in the creation of a productive working

about what was expected from them and they agree to try

environment. ASIAL believes that where possible

to resolve the issue via additional support or counselling.

employers and employees should seek informally to resolve most matters that arise in the course of the

Warnings

working relationship.This approach helps minor concerns

Alternatively, the employer may decide to give the

to be resolved speedily without the need to recourse to

employee a warning. An organisation’s policy should

formal action. It also limits disruption to work and

outline exactly what warnings will be given, but the

reduces any personal embarrassment in discussing

following are likely:

issues of concern.

• recorded verbal warning

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not to be relied upon in any or all cases, as the circumstances in each matter are specific.

Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to an Employee Relations professional. ASIAL members can contact Chris Delaney by emailing ir@asial.com.au

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HOT PRODUCTS

Hills VoiceNav Lite - A security system that talks to you! n Direct Alarm Supplies > (02) 9717 5222 n Email > info@das.com.au n Web > www.das.com.au

Forming part of an ever strengthening product suite, the Hills VoiceNav Lite sets a new benchmark as an affordable, speech enabled, 16 zone LED code pad that is compatible with all Hills Reliance control panels. Encased in an elegant and slim profile design with individually illuminated soft touch keys, the VoiceNav Lite is perfectly suited for all residential and commercial applications, requiring up to 16 zones of control.

The VoiceNav Lite comes well equipped with essential features, such as the unique built-in“personal voice guide” (PVG).The built-in personal voice guide enables users to control their security system with ease through the use of smart voice prompts, eliminating the need to decipher confusing flashing lights or referring back to lengthy user manuals. The VoiceNav Lite’s speech engine capabilities provide users with an exciting experience, not previously available in any standalone LED code pads.

NEW!

Eco Range® Security Power Supplies n Tactical Technologies > (02) 8822 1888 n Web > www.tac-tech.com.au

n Web > www.eco-range.com.au

NEW!

All New 5 Amp DC Models Now Shipping. Released this month, all new 5 Amp 12Vdc & 13.5Vdc models compliment Tactical’s existing Eco Range DC and AC lineup (current models include 12Vdc & 13.5Vdc 2.5A, 18Vdc 2A & 4A and small footprint, high density 24Vac models in 4A & 6A ).

New 5A models feature state-of-the-art Ultra-Quiet Switchmode design and high output battery chargers to support large capacity Sealed Lead Acid batteries for extended mains fail runtimes. In contrast to other brands, (where battery charge current must be subtracted from total output) Eco Range 5 Amp models are rated for continuous output of 5 Amps, plus an additional 1.4A for battery charging - yielding a total rated output of 6.4 Amps.

An additional benefit is their small size – Eco Range 5A DC models share the same metalwork (both module & cabinet) as their 2.5A cousins.

Kocom KCV-374SD, More than an intercom n Direct Alarm Supplies > (02) 9717 5222 n Email > info@das.com.au n Web > www.das.com.au

The ultimate home and office communications solution, the Kocom KCV-D374SD intercom, is now available from DAS. The KCV-D374SD provides users with a crystal clear and ultra bright display through its large 7” widescreen LCD screen, with LED back lighting for optimal viewing. The On-Screen Display (OSD) menu and hands-free operation further add to its ease of use.

Featuring both a multimedia interface (via the SD card) and CCTV interface, the KCV-D374SD is capable of recording, storing and playing back motion detection videos and still-cut images, for added security. The KCV-D374 can also be transformed into a stylish multimedia centre - displaying your favourite photos and playing your favourite songs (mp3’s) directly from the SD card (up to 16GB). It easily integrates with the Hills Reliance Alarm System through the Hills ComNav module, allowing you to communicate with visitors whilst you’re away.

38 //SECURITY INSIDER DEC 2011/JAN 2012

NEW!

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ASIAL Certified Security Monitoring Centres*

Current as at: 28 November 2011

Company (short form name)

Australian Security Industry Association Limited

State

Cert. No.

Grade

NSW

366

A1

09 Mar 2013

WA

334

A2

28 Feb 2012

ARM Security

WA

360

A1

10 Mar 2013

ART Security

VIC

356

A1

30 Oct 2012

Central Monitoring Services

NSW

343

B1

21 Mar 2012

Commonwealth Bank of Australia

NSW

354

A1

24 Sep 2012

Energize Australia

VIC

361

C2

16 Jun 2012

Golden Electronics

TAS

355

A1

17 Oct 2012

Grade One Monitoring

NSW

333

A1

13 Feb 2012

Grid Security Services

NSW

336

A1

18 Mar 2012

IAG (operating with IAG Data Centre)

NSW

329

C1

27 Nov 2011

Instant Security Alarms

QLD

365

A1

29 May 2013

ISS Security

NSW

373

B3

25 Nov 2013

Linfox Armaguard

VIC

346

A1

08 Aug 2012

Mekina Technologies

TAS

349

A1

16 Aug 2012

NSS Group

NSW

341

A1

07 May 2012

Onwatch

NSW

357

B1

31 Dec 2011

Paul-Tec Australia

NSW

367

A1

28 Feb 2013

ADT Security Allcare Monitoring Services

Expires

Protection Pacific Security

VIC

348

C2

31 July 2012

RAA Security Services

SA

358

A1

12 Dec 2012

Secom Australia

NSW

327

A1

14 Dec 2011

Sectrol Security

VIC

369

B2

19 Aug 2013

Securemonitoring

VIC

370

A1

23 Nov 2013

Security Alarm Monitoring Service

SA

344

A1

18 Jun 2012

Security Control Room

VIC

362

A1

06 May 2013

Sesco Security

WA

364

A1

03 Jun 2013

Signature Security

NSW

352

A1

03 Oct 2012

Signature Security

WA

363

A1

03 Oct 2012

SMC Australia

QLD

372

A1

07 Dec 2013

SMC Australia

VIC

371

A1

16 Dec 2013

SNP Security (Newcastle)

NSW

368

A1

17 Aug 2013

SNP Security (Sydney)

NSW

347

A1

13 Aug 2012

Spectus

WA

325

A1

02 Sep 2011

State Govt Protective Security Service

QLD

340

C1

22 May 2012

Summerland Security Services

NSW

331

C2

30 Nov 2011

Westpac Banking Corporation

NSW

338

A1

19 Mar 2012

Woolworths Limited

NSW

351

C1

04 Nov 2012

*The above-listed ASIAL Certified monitoring centres comprise those establishments that have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004. PLEASE NOTE: ASIAL takes no responsibility for listed companies which may change the nature of their operations subsequent to Certification.

SECURITY INSIDER DEC 2011/JAN 2012// 39

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HOT PRODUCTS

Prisma Terminal from Inner Range n For more information contact: n Web > www.innerrange.com

n Web > www.centralsd.com.au The much anticipated Prisma from Inner Range boasts a stylish new user interface for Concept 4000 Systems. Featuring a full colour LCD screen, and a simple to use icon, function key and scroll wheel navigation system, the new Prisma Terminal provides a delightful user experience.

Available in either White or Black versions the Prisma Terminal can be tailored to blend in or stand out in any environment. Supporting all the standard programming, commissioning and user features of Inner Range’s popular Elite terminal, the Prisma Terminal brings new dimension to the feature set of any new or existing Concept 4000 system. Features include: Contemporary slimline surface mount design • Full colour LCD backlit screen • Simultaneously display system diary & alarm events • Icon & Scroll wheel navigation system • Function keys for quick item selection • Scrollable display for menus and lists... Now available from Central Security Distribution.

NEW!

UniGuard LIVE GPRS Recorder n Valutronics Pty Ltd > 1300 1333 66 n Email > sales@uniguard.com.au n Web > www.uniguard.com.au

Patrol tour and duty of care reporter Releasing in November, ValuTronics’ brand new UniGuard LIVE GPRS Recorder with Man down functionality and optional GPS. This new recorder sends data back to base via GPRS. Each unit has two event buttons; red for PANIC and green for CALL ME. This great unit also doubles up as a mobile phone, and has an

NEW!

innovative automatic Man Down feature. Two batteries ensure functionality even if the main battery is left flat. Best of all! The new UniGuard LIVE GPRS Recorder is well priced and offers great value as does the rest of the UniGuard range.

UniGuard 12 Online Patrol Management Software n Valutronics > 1300 1333 66

n Email > sales@uniguard.com.au n Web > www.uniguard.com.au

Our fast paced Security environment allows us very little time to micro-manage employees to ensure compliance.ValuTronics takes its service to a whole new level with the newly released UniGuard 12 Online Patrol Management Software which perfectly complements its new GPRS hardware.

Save more time than ever! Generate guard tour reports in seconds and have them sent out to your clients as proof of attendance with a single click or automatically to a schedule. Additionally, UniGuard 12 reports are mobile, tablet, iphone and iPad friendly from wherever there is an internet connection.

40 //SECURITY INSIDER DEC 2011/JAN 2012

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HOT PRODUCTS

Introducing Kenwei’s new Touch Screen Video Intercom Room Station n Central Security Distribution > 1300 319 499 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

Compatible with all Kenwei 4 wire Residential and Apartment intercoms,Kenwei’s new 7” touch screen produces an exceptional colour image on up to 8 Video Stations and through its distributor supports up to 4 door stations on one system.

Featuring selectable display skins and available in black or white, the 702TC will excite the most stylish customers. Speaking of features; the 702TC boasts date and time display, do not disturb and direct dial to any of the 8 room station. Adding the 36 Event on board memory, programmable tones and 2 independent relay outputs as standard makes this door station an absolute gem.

NEW!

CMS over 20 years of performance and relationships – Suzette S Po-Williams n Central Monitoring Services Pty limited > (02) 9809 9288 n Web > www.centralmonitoring.com.au

Central Monitoring Services is a family owned and operated business that has been in continuous operations since 1989. We are a grade 1 monitoring centre and very proud of who we are and what we do. We spend huge amounts of resources on training and refresher training on the entire team, we are encouraged to be proactive in our individual roles and to be a part of the team we are all expected to keep challenging ourselves and keep learning new skill sets.We are fortunate to be led by Neville Kiely our much loved and respected MD. I have worked for Neville now for a very long time, and has mentored and guided me as he does all of his staff, he is dedicated not only to CMS but to his staff and to industry. He leads by example and expects us to also lead in whatever challenge we take on, it is a great place to work, many of us have worked at CMS for more than 11 years, I am in my 21st year now and have been in many different roles, in fact the entire management team, started in the monitoring centre as operators, we have to know everything from the ground up and are very serious about what we do, and our database reflects that, our clients are educated and security orientated.

Policy and procedure is paramount to our success as a security monitoring centre, our competitors actually say and I quote from an article in the security insider 2005 “operating within a well – defined framework, has been the key to success for the likes of CMS”…

We assist our bureau, client and industry with whatever issue concern or problem they might have, we have sound networks of professionals that we consult with and they with us, we have relationships with suppliers and manufacturers, patrols and manpower providers, control rooms and monitoring centres, consultants and risk managers, associations that cross all sectors of “security“all built on long term relationships and mutual respect and trust...

iParadox App - Remote Security System n Central Security Distribution > 1300 319 499 n Email > enquiries@centralsd.com.au n Web > www.centralsd.com.au

CSD and Paradox are pleased to introduce the iParadox app which enables you to access your Paradox security system remotely. iParadox, via Paradox’s IP100 Ethernet communicator, is compatible with all MG/SP control panels and has recently been updated to support the EVO 192 32 door access control panel.

With arm/disarm control, PGM control, and live system status, iParadox turns your Wi-Fi or 3G iPhone, iPod touch, iPad or iPad 3G into a remote keypad. Now you can control your Paradox security system from your favourite Apple device!

NEW!

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ASIAL NATIONAL CALENDAR OF EVENTS 2012 FEBRUARY

JULY

SA Industry Briefing Breakfast Thursday 16th February, Sebel Playford, Adelaide WA Industry Briefing Breakfast Friday 17th February, Hotel Northbridge, Perth TAS Industry Briefing Breakfast Thursday 23rd February Hobart Function Centre, Hobart ACT Industry Briefing Breakfast Tuesday 28th February Belconnen Premier Inn, Canberra NSW Industry Briefing Breakfast Wednesday 29th February, Mantra Parramatta, Sydney

Security 2012 Exhibition & Conference 25-27 July 2012 Sydney Convention & Exhibition Centre, Darling Harbour

MARCH

Security 2012 Gala Dinner Thursday 26 July 2012 7.00pm to 10.30pm

VIC Industry Briefing Breakfast Thursday 1st March, Venue TBC QLD Industry Briefing Breakfast Wednesday 21st March, Niche Event Spaces, Stones Corner Brisbane

Security 2012 Conference Wednesday 25 July 2012 Security 2012 Executive Briefings Thursday 26 July 2012 Security 2012 Cocktail Reception Wednesday 25 July 2012 6.00pm to 7.30pm

Security Industry Awards for Excellence NOMINATIONS CLOSE Friday 2nd March 2012

MAY Security Industry Awards for Excellence Dinner Thursday 3rd May 2012 Melbourne

To find out more register online www.asial.com.au/eventscourses or email events@asial.com.au

ENTERTAINMENT SPONSOR

ENTERTAINMENT SPONSOR

Australian Security Industry

Awards for excellence Thursday 3rd May 2012 7pm - 10pm, Park Hyatt Hotel, Melbourne Now in their 17th year, the awards recognise the outstanding individuals and organisations within the Security Industry.

TICKETS are $165 per person (unreserved seating). You can reserve your own table by purchasing 10 tickets.

Name: Title: Company: Email: Address: Cheque:

Credit Card: Mastercard

Visa

Amex

Card Holder’s Name:

Phone:

Card Number:

Signature:

*Total Payment

Expiry Date:

Diners

* Please note: Payment is required with your registration. Tickets are subject to availability.

Written cancellation is required no later than 21 days prior to the events in order to receive a refund. No refunds will be given for cancellations made after this time.

To register please complete and return to ASIAL Mail: ASIAL, PO Box 1338 Crows Nest NSW 1585, Fax: 02 8425 4343, Email: events@asial.com.au

Organised by the Australian Security Industry Association (ASIAL), the Australian Security Industry Awards for Excellence are Australia’s premier security awards program.

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