Security Insider Magazine Vol.26 Issue 4 October 2020

Vol.26 | Issue 4 | October–December 2020

THE MAGAZINE FOR SECURITY PROFESSIONALS

SECURITY’S VITAL CONTRIBUTION TO THE COVID-19 RESPONSE Page 12

10 Why a viability assessment is vital to your business

24 Navigating the road to recovery for business

26 Speaking up for Members and the Security Industry

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Contents Vol.26 | Issue 4 | October–December 2020

THE COVID-19 RESPONSE: SECURITY’S VITAL CONTRIBUTION

12 10 WHY A VIABILITY ASSESSMENT IS VITAL TO YOUR BUSINESS

24

26

NAVIGATING THE ROAD TO RECOVERY FOR BUSINESS

SPEAKING UP FOR MEMBERS AND THE SECURITY INDUSTRY

04 President’s Message

31 ASIAL Member Recognition Program

08 Time for Action

32 ASIAL New Member Listing

08 Parliamentary Joint Committee on Law Enforcement

34 ASIAL Monitoring Centre Grading Lsting

ASIAL STRATEGIC PARTNERS

rsonal needs, er the relevant Product

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Editorial and Advertising Security Insider is published by The Australian Security Industry Association Limited

Acting President’s Message

PO Box 1338 Crows Nest, NSW 1585 Tel: 02 8425 4300 | Fax: 02 8425 4343 Email: communications@asial.com.au Web: www.asial.com.au Publisher

As the warmer weather starts us thinking about the festive and holiday season, we reflect on what a year it has been up until now, and what 2021 has in store. While COVID-19 has thrown up unprecedented challenges into the daily lives of our families, friends, businesses and communities and continues to do so, we stand united in a common purpose; A safe and secure Australia.

Since March, COVID-19 has put our lives on an uncertain, less secure track.

Rather than focusing on bold plans for the future, many members have been largely just trying to stay safe, hold on to what they have, and get through this difficult period. ASIAL too has faced challenges during these unprecedented times and has had to adapt quickly, to continue delivering the level of advice and support members have become accustomed to.

With infection rates on the decline and some states reporting no new cases for weeks, the worst is hopefully behind us. Encouragingly, according to the World Health Organisation there are over 169 COVID-19 vaccine candidates under development, with 26 of these in the human trial phase. This includes one of the most promising, the University of Oxford/AstraZeneca vaccine which the Federal Government has secured an early supply and production agreement.

Some sectors of our industry have experienced growth through this pandemic (after all, who would have thought licenced security guards would be required in a supermarket to protect toilet paper!), whilst others have seen a decline in their business. Ultimately, I am confident that a strong rebound in the economy will occur with the reopening of our borders and a return to more normal trading conditions and sustainable growth.

Over the past three months, ASIAL has continued to support its members and focus on raising professionalism in our industry through:

f Providing media comment regarding ASIAL’s position on the Victorian COVID-19 Hotel Quarantine Enquiry. Our consistent position as announced in July is that “ASIAL awaits the findings of the Inquiry whose terms of reference will focus on the actions of Government, hotels, contractors, security and food

suppliers. If any wrongdoing is identified, ASIAL supports those at fault being held fully to account.”

ASIAL’s media exposure in July and August alone reached a total audience reach of 67 million, which included major TV news networks, newspapers and digital platforms; f Preparation of a submission into Victorian Government review of the Private Security Industry Act and Regulations; f Lobbying the Prime Minister, Home Affairs Minister, Premiers and Chief Ministers to address national security vulnerabilities by adopting a nationally consistent approach to the regulation of the private security industry. f Drafting of ASIAL ‘Subcontracting Code of Practice’ to ensure professionalism in the industry and promote compliance. A copy of the code will be made available for member comment in October; f Publication of the 2020 ASIAL Annual and Financial Report; Whilst 2020 has been dominated

by COVID-19, for our industry, the year has been marked by a number of significant milestones - ASIAL’s 50th anniversary, the year in which your association made tremendous progress in advancing the security industry through strong representation with government, regulators, media, and successfully representing the industry in the ordinary hours of work case in the Fair Work Commission.

I would to thank all members, Secretariat staff, partners and fellow Board Members for their contribution in helping to make ‘A safe and secure Australia’.

I look forward to welcoming you to the 51st Annual General Meeting of ASIAL to be held on the 25th November 2020.

Editor Bryan de Caires

John Gellel Vice-President (Acting President)

Digital ISSN 2207-8282

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Editorial Enquiries communications@asial.com.au Advertising Anna Ho advertising@asial.com.au Graphic Design + Digital Mitch Morgan Design 0402 749 312 mitch@mitchmorgandesign.com www.mitchmorgandesign.com Editorial Contributors Kate Carnell, Gavan Ord and Chris Delaney.

Print + Distribution CMYKHub Pty Ltd Published quartlery Estimated readership of 10,000 Views expressed in Security Insider do not necessarily reflect the opinion of ASIAL. Advertising does not imply endorsement by ASIAL, unless otherwise stated with permission. All contributions are welcomed, though the publisher reserves the right to decline to publish or to edit for style, grammar, length and legal reasons.

Press Releases can be emailed to: communications@asial.com.au.

Internet references in articles, stories and advertising were correct at the time of printing. ASIAL does not accept responsibility form is leading views. Copyright©2020 (ASIAL) All rights reserved. Reproduction of Security Insider magazine without permission is strictly prohibited.

Security Insider is a subscription based publication, rates and further details can be found at www.asial.com.au.

NEXT ISSUE: JAN–MAR 2021 Printed ISSN 1442-1720

TO U S BE OC RI F C Y BS RIT SU CU SE

RECONNECTING THE AUSTRALIAN SECURITY COMMUNITY IN 2021 For over three decades the Security Exhibition & Conference has been the premier meeting place for Australian Security professionals to network, source and gain the latest industry insights.

Security understands the importance of events like ours in supporting business and economic growth; and we are going above and beyond to be Expo Ready, so that we can reconnect when the time is right, in a safe and controlled environment.

Until then, we are focused on continuing to provide a platform where the industry can stay connected all year-round through a range of digital outlets, such as our Security Focus e-newsletter.

To stay up to date on the latest event and industry insights, subscribe via our website.

SUBSCRIBE CONTACT THE TEAM If you have initiatives, insights, products or industry support you would like to share, get in touch with the team:

Soren Norgaard Product Manager +61 2 9275 9234 snorgaard@divcom.net.au

Leanne Dawson Client Manager +61 3 9261 4560 ldawson@divcom.net.au

Lead Industry Partner

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A DV ERTO RIAL

FIVE TIPS FOR COMMUNICATING PROCESS CHANGE IN YOUR FIELD SERVICE BUSINESS If you are preparing to alter processes within your field service business, a change management plan supported by clear communication is vital.

Whether you are implementing a major process overhaul or making a minor adjustment to a workflow, clear communication can mean the difference between a successful or unsuccessful project. Proper messaging to convey information will help your business set the stage for upcoming changes. It will also ease confusion and ensure your team is on the same page with your vision.

Here are five tips to keep in mind when communicating change in your business:

1. DETERMINE WHO WILL BE AFFECTED Before putting new processes in place, establish who will be affected by the changes. Are there one or two key players who will need to make adjustments, or will entire departments be affected?

The better understanding you have of who will be impacted by upcoming changes, the better you will be able to plan how to communicate. Further, knowing who will be affected by new processes will ensure you include the right people in your planning.

2. BE UPFRONT AND CLEAR Don’t beat around the bush or hide behind vague language when announcing process changes. It is just as important to share the negative aspects (or rather those pieces that may bring up more resistance) of the new

changes, as it is to share the positive.

You have a better chance of gaining your team’s trust if you are upfront and clear about what is coming. This will also help set expectations so that there is less confusion down the road.

Bonus tip: Provide clarity around the changes throughout the process, not just at the beginning, so that everyone involved can see where the changes are proving successful and where adjustments need to be made.

provides the motivation needed to work through a difficult process.

3. CREATE A MESSAGING STRATEGY

f Setting aside time in meetings for question and answer sessions f Creating a system for staff to submit complaints and giving those complaints serious consideration f Being aware of, and halting, any “us versus them” talk f Promptly responding to feedback to show that you find your staff’s concerns to be important Good communication is just one piece of effectively managing change within a field service business. If you’d like to learn more about how you can manage change specifically in regards to field service processes, head to the simPRO website to download our free eBook: Managing change within your field service business.

In this eBook we share the five steps involved in creating a successful change management strategy as well as helpful advice from seasoned simPRO implementation consultants.

Do you have staff who respond better to emails than phone calls or prefer visual diagrams to written explanations?

Make sure you have multiple ways to explain and demonstrate the coming changes based on how your staff best receives information.

You also want to ensure your staff know exactly who to go to with their questions. As you strategise how you will share information, include a plan to streamline the flow of information through your business.

4. PROMOTE THE BENEFITS As you share details about changing processes, take time to map out the benefits of the change for everyone involved. How will these new processes make life easier for your staff? If you are switching to a new software platform that will eliminate manual inventory counts, share with your staff that they will no longer need to spend hours of their week sifting through inventory.

Knowledge of a reward generally

5. ENCOURAGE STAFF TO SHARE CONCERNS Create an environment where your staff feel comfortable sharing their concerns. Open communication will help staff feel better supported and is likely to increase their adoption of the new processes. You can create this type of environment by:

MORE INFO Download the eBook : simprogroup.com/au/change-management-ebook

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INDUST RY NE W S

TIME FOR ACTION ASIAL has written to the Prime Minister, Minister for Home Affairs, Premiers and Chief Ministers calling for action to address inherent vulnerabilities by adopting a nationally consistent approach to the regulation of the private security industry.

Over the coming months ASIAL will redouble its efforts to ensure the message gets through to government that action is required now to improve crucial security practices nation-wide.

COVID-19 has highlighted the essential frontline role performed by Australia’s private security industry in protecting people and property. Whether screening the movement of people, maintaining social distancing in public spaces and workplaces, protecting hospitals, critical infrastructure, hotel quarantine, or installing and maintaining electronic security systems, the security industry plays an important role across all walks of life.

Whilst the industry as a whole has responded effectively and professionally to the demands placed on it, the industry has come under intense scrutiny following issues highlighted during Victoria’s hotel quarantine program.

ASIAL is urging governments to work together to improve crucial security practices nation-wide by introducing:

1. nationally uniform and consistent security licensing eligibility requirements; 2. more effective regulatory enforcement and compliance; 3. more effective regulatory enforcement in the delivery of training;

RATES OF PAY FOR SECURITY SERVICES INDUSTRY AWARD Members can now access the rates of pay schedule for the Security Services Industry Award which apply from 1 November 2020. The schedule is available in the ASIAL Member area at www.asial.com.au

4. action to prevent the abuse of individuals seeking employment through sham contracting arrangements; 5. greater transparency and efficacy in security procurement practices; 6. a co-regulatory approach to ensure improved outcomes for all stakeholders.

ASIAL’s position for the past two decades has been that commensurate with the growing role performed by security personnel comes the need for greater professionalism to assure the community and users of security that those performing these services are competent and act with the highest integrity and are properly supervised by government regulators. This is best achieved with nationally consistent regulatory standards.

To date a nationally consistent approach to the regulation of the private security industry has not been achieved. Given the vital role the industry performs this is unacceptable.

Action is required to address inherent vulnerabilities arising from inconsistencies between jurisdictions and a need to raise the bar for security licence holders. ASIAL is urging the Federal Government in partnership with all Premiers and Chief Ministers to address this as a priority for the sake of protecting Australians both now and into the future.

PARLIAMENTARY JOINT COMMITTEE ON LAW ENFORCEMENT On 22 September ASIAL CEO, Bryan de Caires addressed the Parliamentary Joint Committee on development of an Australian Standard for the training and use of private contracted security and detection dogs.

The Association outlined its support for development of a standard for private security and detection dogs which would bring Australia into line with international best practice.

The opportunity was also taken to reiterate ASIAL’s position of the need for a nationally uniform and consistent approach to security licensing.

Through Standards Australia work is underway to develop a standard for managing the health, welfare, training and deployment of private security and detection dogs. ASIAL is represented on the Committee developing the standard.

SUBCONTRACTING CODE OF PRACTICE ASIAL has developed a Code of Practice covering subcontracting arrangements in the private security sector. The Code seeks to provide security operators with guidance on the lawful use of subcontractors for legitimate business purposes.

The Code is a practical guide which aims to:

f Ensure professional behaviour within the Security industry; f Promote compliance with legislative requirements; f Eliminate sham contracting in the private security sector; f Protect vulnerable workers against exploitation;

8 SEC UR IT Y IN S IDE R | OCTOBE R– DECE M BE R 2020

f improve business practices, and f improve service delivery to the customers of the Security Industry as a whole.

A copy of the draft Subcontracting Code of Practice will be circulated to members for comment before adoption.

A DV ERTO RIAL

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SEC URIT Y F E AT URE

WHY A VIABILITY ASSESSMENT IS VITAL TO YOUR BUSINESS

By Kate Carnell, the Australian Small Business and Family Enterprise Ombudsman

There has never been a tougher time to be in business.

Australia is now officially in recession, brought on by a global pandemic. Small businesses are struggling everywhere and for those that are impacted by ongoing lockdowns in Victoria – the situation is even worse. The reality is that many small businesses won’t survive.

We know from modelling done by Deloitte Access Economics that about 240,000 small businesses are at risk of failure, but given that research was compiled prior to the extension of Victoria’s second-wave lockdown, there are likely to be many more small businesses on the brink.

To provide some relief to small businesses hit hard by this crisis, the federal government has extended temporary insolvency and bankruptcy protections. These regulations reduce the threat of creditors taking action against small businesses until 31 December 2020. The changes also extend the temporary relief for directors from any personal liability while trading insolvent.

These necessary measures give otherwise viable small businesses more breathing space and time to recover, preventing a wave of unnecessary insolvencies.

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My best advice to all small businesses now is – if you haven’t already - sit down with your trusted financial adviser and get a viability assessment.

Your accredited accountant, bookkeeper or financial adviser has the know-how to look at your business and give you their professional opinion about whether the business can be turned around or if it is in your best interest to exit.

S E C URIT Y FE ATU RE

Your accredited accountant, bookkeeper or financial adviser has the know-how to look at your business and give you their professional opinion about whether the business can be turned around or if it is in your best interest to exit.

My office continues to recommend the establishment of a small business viability voucher program, where small business owners facing financial stress can obtain a voucher valued up to $5,000 to access tailored advice on the state of their business.

The voucher would ensure small business owners have access to the expertise they need to judge if the business is viable or not.

Unfortunately, small businesses with cash flow issues, compounded by falling revenue, may be reluctant to seek out professional advice because they simply can’t afford it. But that could prove disastrous for the business owner and their family, down the line.

We know the sooner a small business in financial stress seeks assistance from an accredited professional, the better the outcome.

Finally, it is really important that small business owners are taking care of themselves right now.

It’s understandable to be feeling overwhelmed, so please seek help if you are finding it hard to sleep at night or just not coping with stress. Help is available if you need it.

Our My Business Health web portal provides free practical resources to help with running your business and staying afloat throughout this crisis. It also links to leading mental health organisations such as Beyond Blue.

There has been a significant investment in mental health in Victoria. Small businesses can access help via their local chambers of commerce or the newly expanded Partners in Wellbeing telephone hotline 1300 375 330.

Beyond Blue also has a dedicated Coronavirus Mental Wellbeing Support Service at coronavirus.beyondblue.org.au.

You don’t have to face this alone.

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SEC URIT Y F E AT URE

THE COVID-19 RESPONSE:

SECURITY’S VITAL CONTRIBUTION

The COVID-19 pandemic has highlighted the essential role performed by the security industry in safeguarding the community. Never more has the phrase ‘we’re all in it together’ been true.

In this regard, thousands of security personnel have stepped up throughout the pandemic to play a key role in helping keep people and property safe and secure. The vital contribution the security industry has made in helping to keep the economy operating over the six months has gone largely unrecognised, with the obvious exception being the focus on shortcomings in Victoria’s hotel quarantine program. In this special feature we acknowledge and profile some of the security providers who have made a positive difference by contributing to the COVID-19 response across a variety of ways.

12 SEC UR IT Y IN S IDE R | OCTOBER– DECEM BER 2020

S E C URIT Y FE ATU RE

OPERATION CORONAVIRUS 2020 Operation Coronavirus 2020 refers to the NSW hotel quarantine process implemented on March 29, 2020 to isolate Australian citizens and residents returning from overseas for 14 days.

More than 60,000 people have been managed through this process to date, under the leadership of the Sydney Local Area Health District in partnership with NSW Police and other government agencies, including Public Works Advisory. The program is being conducted in up to 22 Sydney CBD hotels with 800-900 private security officers deployed each day.

In total, this operation has delivered 1,319,154 private security working hours in the period 29 March through to 20 September 2020.

Security personnel providers from the State Government Security Services Panel were selected to provide services for this operation, based on their stated capability and workforce capacity. This includes ACES Group Pty Ltd, ISEC Pty Ltd, Reddawn Pty Ltd and Unified Security Group (Australia) Pty Ltd.

Oversight and quality control measures have been critical to maintaining the integrity of this largescale private security function. All providers have been subject to a gap analysis that requires conformance to 52 operational requirements.

The private security model starts at the hotel perimeter, and then layers the security force up to static personnel on each occupied floor.

Resourcing includes supervision and roving security, which allows for frequent rotation of static positions to manage fatigue and breaks.

An oversight, reporting, and audit function is being delivered by Daris Group Pty Ltd. This function was put in place to mitigate the risks associated with this deployment.

More than 2,000 audits have been conducted across the quarantine hotels.

To date the operation has been successful and it is pleasing to see security officers being recognised for their role keeping NSW safe.

Message left by a grateful young returning Australian traveller.

In total, this operation has delivered

1,319,154 private security working hours in the period 29 March through to 20 September 2020.

Shane Brady, Associate Director, Strategic Security Unit, Department of Premier & Cabinet delivering a presentation to security providers

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SEC URIT Y F E AT URE

CANBERRA COVID-19 TEMPORARY HOSPITAL In January 2020 Fredon Security was acquired by Securitas (a global knowledge leader in security) to broaden their range of services in Australia to include electronic security.

With the rapid spread of the COVID-19 virus, the ACT Government identified the need to construct a temporary field hospital in preparation for an expected influx of confirmed cases and to assist with flattening the curve.

The hospital is designed to exclusively cater and treat patients in the ACT Government’s emergency response to the COVID-19 pandemic. The facility contains 51 new beds in a fully self-sufficient 1700sqm facility, with a total cost of approximately $23 million.

Canberra company Aspen Medical, which specialises in delivering medical care in hostile and difficult circumstances, was contracted to put the field hospital together.

Garran Oval, being in close proximity to the Canberra Hospital and a vacant site made for an ideal location. The facility was required to be fully self-sufficient to mitigate against any disruption to services at the Canberra Hospital during its operations through the critical period of COVID-19.

The facility was required to be operational within weeks from the announcement, which would see design and construction being performed simultaneously. Manteena was engaged as the managing contractor to construct the facility through early involvement with Aspen Medical and the ACT Government in early April.

Securitas Electronic Security was engaged on day 14 of the build due to our relationship with ACT Health for electronic security services, which included the company’s understanding of the health requirements and team’s close

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proximity to the facility. The company was able to develop and provide a detailed project brief, design, drawings and pricing with short turn around.

From inception the project was a huge challenge, against which the company delivered. Security was the last trade to be engaged and required rapid mobilisation to ensure deadlines were achieved. In order to achieve this a 24x7 rotating roster was implemented in order to deliver the electronic security solution.

The project saw security services go from design to commissioning in just thirteen (13) working days, with a total build of thirty-seven (37) days. The man-hours for the security services exceeded 1,200 hours – in just 13 working days.

To reduce the spread of Coronavirus throughout the facility the objective was to limit the amount of human contact transmission, through:

S E C URIT Y FE ATU RE

PROJECT OUTCOMES On 15th May 2020 the facility went ‘live’.

The project involved the design, installation and commissioning of:

f Electronic Access Control (C-Cure) f Closed Circuit Television (Avigilon) f Intercom (Aiphone) f Solar poles f Carpark wireless duress

Close contact proximity

Integrations, HLI, LLI and other Innovations between systems were also implemented:

Use of analytics on the CCTV system provided the capability to count personnel within designated spaces, mainly in the Triage arrival screening areas. Alarms could be triggered through the CCTV software to alert staff of too many personnel congregating in the same area.

f CCTV analytics f CCTV image pop-ups on alarm through C-Cure f Remote door release through Intercoms f Touchless devices

Droplet particles Through the use of video audio intercom stations staff are able to communicate with personnel presenting at a safe distance, to reduce the spread from a person’s speech, cough or sneeze. The intercoms also had the functionality of remotely releasing and opening the doors to enable the person to pass through the door without touching any surfaces.

Touching of surfaces Door handles are a common area for bacteria to breed and spread which is why we included touchless devices, where normally human contact would be required.

f Overhead – request-to-exit motion detectors f Wall mount – request-to-exit touchless sensors f Perimeter entry doors – automatic door openers f Intercoms – remote door release functionality

Whilst managing large numbers of site representatives on 24x7 rotating shifts, there were no incidents, breaches or safety concerns, considering the speed of which the facility was being constructed.

The project had many stakeholders and held a high profile across the ACT due to the rapid spread of the COVID-19 pandemic.

The effects of the COVID-19 pandemic is going to forever change the way in which we view hygiene. As this project demonstrates, there are many ways in which the electronic security industry can assist with creating hygienic spaces.

Creating safer areas through infection control to prevent the spread of disease can be challenging in environments where the security of buildings must be maintained.

Active or Passive infrared detection devices were installed at the majority of doors to activate the door opener motor, trigger the auto door or the access control system to allow the electronic door lock to be released. This allows personnel to walk through designated doors without the need to touch the hard surfaces. Active infrared devices have the added advantage of detecting objects such as hospital beds and wheelchairs before the infrared heat signature of the person is seen by the device, thereby speeding up detection and egress.

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SEC URIT Y F E AT URE

THERMAL CAMERA SYSTEM The Downing Centre Court Complex Australian owned electronic security and threat detection integrator Western Advance designed and built a Portable CCTV and Thermal Detection Camera System purpose built for quick deployment, and able to be operated without the need for mains or external power or network infrastructure.

With the advent of the COVID-19 pandemic, the world’s focus has shifted to surveillance incorporating human temperature detection technologies. In response Western Advance developed a portable CCTV and human temperature measurement system which can be deployed within a few minutes and operated with a simple press of a button.

The portable unit featuring world-class technologies has proved popular with clients for its ease of deployment as well as its adaptability for heritage spaces.

As Western Advance General Manager – East, Peter Downy says “Clients can set up the system in the foyer of their building before they open the doors in the morning and have the system working for the first time within around 15 minutes, after that it’s just a question of turning it on and you are away.”

The system operates as a standard CCTV system, monitoring the comings and goings of people to a business or place of operation, can detect human temperature variations to within +/-0.5o c, and can be upgraded to incorporate recognition technologies to identify staff, regular visitors or whomever the operator designates within a specific database of personnel.

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OUTCOMES Western Advance, has undertaken one of the most comprehensive security system installations in community courts in Australia at Sydney’s Downing Centre Court Complex. The complex is one of the largest and busiest courts in Australia, and the security system must be robust enough to ensure the safety of staff and the community who use the service and facility.

Setting the standard for personal and physical security, the system integrates body and object scanners, thermal temperature cameras and CCTV systems. The solution involved installation of Smiths Detection body and object scanners and x-ray machines (similar to those used at airports) at the perimeter screening point to ensure contraband, including weapons to be identified and the risks addressed.

In addition to scanners, in response to the COVID-19 threat, a portable CCTV system incorporating thermal cameras capable of detecting elevated temperatures has been deployed and integrated into the security system.

S E C URIT Y FE ATU RE

CASELLA FAMILY BRANDS

Home of the world-famous Yellow Tail wine label Casella Family Brands (CFB) home of the world-famous Yellow Tail wine label, produces about 20% of Australia’s wine from its main winery in Yenda, NSW. With the outbreak of the COVID19 pandemic, the decision to implement COVID-19 protocols to ensure the health, safety and wellbeing of all workers and visitors was an obvious one. CFB has always sought to maximise the use of the latest technology, combined with its contracted manpower. With the emergence of COVID, this was to be no different. The biggest issue was effectiveness and ease of use for the staff.

CFB Yenda has two main entry points, worker turnstiles on one side and a trade/truck entrance on the other side (1.5 kms apart).

All access points use the Gallagher Control System and are controlled from a manned security control room located at the trade/ truck entrance.

The decision was made to use one of the newly released thermal imaging cameras model DH-TCP-BF3221-P coupled with a DH-TCP-HBB blackbody to ensure calibration is maintained.

This system was integrated into the existing Gallagher/Avigilon platform used at the site.

To house the new thermal camera system and Security Officer, a set of transportable buildings were placed between the carpark and the turnstiles and temporary fencing installed to guide pedestrian traffic through the “Wellness Hut” where the camera was permanently mounted, and through to the turnstiles. An intercom was installed linking the wellness hut with the operations room.

CFB has always sought to maximise the use of the latest technology, combined with its contracted manpower.

The wellness hut was manned by an additional Security Officer during peak times to take pressure off the control room. The Security Officer was provided with a computer which mirrored the control room computers, permitting camera access to all cameras. CFB also adjusted staff shift structures to minimize the traffic outside of those peak times.

As with all new systems teething issues were identified and addressed, with the site up and running on schedule. Workers entering the wellness hut are required to first be scanned and if all is okay, they are then permitted to go through the turnstiles. Total processing time per staff member is under 5 seconds. Outside of peak hours, workers are required to activate the intercom system. The Security Officer scans the workers temperature using the remote thermal CCTV system. If the temperature is within a normal range the turnstiles are remotely released allowing the worker to enter the winery. Dual authorisation access is required when there is no Security Officer manning the wellness hut. If a worker or visitor records at or above 38c, they are taken to a separate portable building for privacy, where their temperature is taken a second time using a second UNI-T model UTi165H handheld thermal camera. If the second temperature reading also reads 38c or above the worker is provided with a company IPad. The IPad is programmed to take the worker directly to the NSW Online Health questionnaire. Depending on the questionnaire results the worker is either allowed to gain access to the site or sent home to arrange a COVID -19 test.

The rear trade entrance uses a UNI-T model UTi165H a handheld thermal camera combined with the usual access control procedures along with the issuance of masks and other PPE. From a security standpoint J & J Security have achieved the goal of moving people with minimal disruption to their normal routine, while only increasing the cost by 25 security man hours a week on a 24/7 site. In doing so, they have enabled CFB to continue operating through the pandemic.

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SURVEILLANCE THERMAL SHIELD The onset of COVID-19 saw Siemens’ operations disrupted and ‘business as usual’ suspended for our customers.

The initial pivot to support client needs focussed on remote connectivity: connecting Siemens security, fire and building automation systems to a secured Common Remote Service Platform. This was designed to minimise disruption and ensure our customers’ facilities were kept running at an optimal level.

As businesses adapt to the ‘new normal’, protocols are being developed to ensure the safety of building occupants and visitors. From controlled access to track & trace monitoring, advanced security systems can shoulder some of this burden, evidenced by innovative Siemens solutions that have been developed and rolled out in a matter of months.

THERMAL TEMPERATURE SCREENING INTEGRATED INTO EXISTING SECURITY AND ACCESS SOLUTIONS Surveillance Thermal Shield is a solution that quickly measures the body temperature of a person seeking to access a building. It integrates the thirdparty thermal imaging camera with the Surveillance Video security platform and other security systems from Siemens.

The integration of body temperature detection with access control enables a highly secure and contactless solution. It also allows measurements to be seamlessly integrated into the workflow of the corporate security solutions. If a person shows an elevated body temperature and this finding is confirmed by a second reading obtained with a medical thermometer, the follow-up steps defined in the workflows are initiated automatically.

CONTACT TRACING USING ACCESS CONTROL SYSTEM ANALYTICS Since COVID-19 positive people may be asymptomatic, using access analytics can help quickly trace close contacts if a case is confirmed after a person has been on site. By tracing entrance histories and the overlap, risks can be analysed and affected persons informed expeditiously.

Using Surveillance Analytics, the name of a suspected or confirmed case can be input into the system which then identifies the people who have had high exposure and therefore have a greater risk of infection. Accurate contact tracing is enabled through an algorithm which utilises both proximity and the duration of encounters. Data is based on badge history who swiped in, at what time and in what areas.

IOT SOLUTIONS FOR A RESILIENT WORKPLACE Integrated security system measures are being supported by additional solutions to help businesses navigate the new normal. For example, Siemens and Salesforce have announced a partnership to develop a new workplace technology suite that will include technology from Siemens’ IoT solutions company Enlighted and workplace experience solution provider Comfy.

Enlighted’s Building IoT platform provides real-time insight and analytics into how the building is used and can provide occupancy and location services for people and assets. Comfy’s Safe Workplace Solution features an employee-facing app that allows users to view and reserve desks and meeting rooms that adhere to distancing guidelines in real time, and request services such as sanitization. Siemens is deploying its workplace experience solution Comfy across its global offices, targeting approximately 600 company locations by October 2020.

The integration of body temperature detection with access control enables a highly secure and contactless solution. It also allows measurements to be seamlessly integrated into the workflow of the corporate security solutions.

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KEEPING CUSTOMERS IN SAFE HANDS DURING COVID-19 In late March, Blueforce (a leading integrator of security, life safety and connectivity solutions) and thousands of Western Australian businesses reeled from the rapid imposition of government restrictions unlike any in living memory. COVID-19 had arrived and changed life as we then knew it.

Blueforce took the necessary steps. Workspaces were locked down, staff worked from home, and PPE was issued. A G2G Pass was quickly adopted for travel exemptions, and COVIDSafe made mandatory for company devices. But as a provider of essential services, including for high risk aged care and hospital facilities, the company had to go further.

The ability to be flexible and adaptable is one of the company’s key strengths. Regular staff surveys quickly identified and addressed potential risks. A workplace influenza vaccination program was rolled out virtually overnight with 100% staff uptake, meeting the stringent requirements of aged care facilities.

The company’s strategy pivoted towards sustainable income streams such as monitoring services and government projects. Promoting the benefits of life safety to an increasingly vulnerable public, including subsidised medical alarms and thermal technology, offered a rare advantage.

Blueforce’s diverse and multi-talented team was well-placed to respond to the pandemic’s challenges, with over 60 staff spread across service, projects, monitoring, sales, administration, and operations.

Management and an in-house communications officer monitored fast-changing official advice and developed workplace guidelines and business response plans to anticipate risks, communicate with staff, and keep customers reassured and informed.

The company’s team of over 30 technicians were mobilised across hundreds of sites. In one instance, an urgent work request from a major aged services customer required we lock down seven facilities as far apart as Mundaring and Margaret River. Four technicians completed the job, travelling a combined 500 kilometers in a single evening.

Amid the flood of critical requests, the company continued to deliver quality project work. During the height of WA restrictions, the company completed its largest ever commercial

fit-out of a high security government tenancy in the heart of Perth’s CBD. The client commended the experienced technical team, who committed significant hours to meet tight project timeframes, and demonstrated immediate and strong compliance with COVID-19 directions.

A focus on innovation and agility has allowed Blueforce to future-proof its business processes and to work remotely more readily. The company fast-tracked cloud-based document control, accounting, and payroll, and invested in an integrated CRM platform for the new financial year.

A significant investment was allocated toward digital development to increase customer connectivity, including online shopping and paperless client forms, and the efficiency of job management and monitoring platforms was enhanced through custom system integrations.

The company’s success during the COVID-19 pandemic speaks for itself, with a record value of work completed between March and June.

While many businesses were standing down staff, Blueforce hired two full time technicians and an apprentice, and appointed a dedicated East Coast executive. We also engaged a financial advisor, marketing consultant, and are seeking personnel.

The company’s success during a tough economic climate is reflective of its flexibility, diversity, and innovation.

It also reflects its preparedness for uncertain times ahead and commitment to keeping its customers in safe hands.

Members of the Blueforc e team

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VIRUS-PROOFING THE NEW OFFICE As organisations grapple with how to safely reopen workplaces in the wake of the COVID-19 virus, the question being asked is how can we get people back to their workplace now?

Kastle Systems (an integrated security service company) has been providing a safe return to the office workplace through its KastleSafeSpaces solution, which integrates technologies and processes to optimise access control with enhanced health safety protection.

Getting staff back to the workplace requires a collaborative discussion between employers and employees.

Whilst most will generally understand that working from home is not a permanent solution, employees expect their workplace to be a safe place. In a recent survey on the view of employees safe return to work concerns raised included:

f ensuring there is a process to deny infected or symptomatic individuals; f ensuring availability of enough hand sanitisers onsite; f an ability to check an employee or visitor’s temperature upon request; f Minimising the need to touch surfaces, from outside of the building to their desk In order to get employees back in the workplace, building managers and employers are looking at ways to update their offices with a range of new technology and processes.

So what will this all mean for the new look office?

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FILL UP QUESTIONNAIRE BEFORE LEAVING FROM HOME

BEFORE LEAVING HOME One of the biggest challenges in getting people back to their workplace is the risk of COVID-19 spreading throughout their building. To minimise this risk, employees and visitors will be asked to ‘agree’ or ‘disagree’ with a series of questions relating to their health, confirming they do not have any COVID-19 symptoms. If the employee or visitor disagrees with the questionnaire, their access will be locked for the day, keeping them out of the workplace and minimising any potential virus spread.

THE BUILDING LOBBY As workers return to the office, the lobby may resemble an airport security checkpoint. Those that confirm in advance that they do not have any symptoms will be given fast lane access through security. As they pass through security, a thermal image camera will detect body temperature and will deny further access if the camera detects an elevated body temperature. Visitors

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GO THROUGH THERMAL IMAGE CHECKPOINT

will check in to the building via their phone. Once checked-in, they’ll also move through the security checkpoint and thermal camera, then be given access to the tenancies floor.

THE ELEVATORS As coronavirus particles can remain on surfaces for hours or days, calling an elevator and selecting your floor, will all be done via an app. Quantity of people in each lift car will also be restricted to manage social distancing. When you’re ready to leave the office, you will call the lift and select ground, all via your app, instead of physical buttons in the lift lobby and lift car. A touchless lift experience.

THE TENANCY Once on the tenancy floor, a touch of your phone’s app will open the motorised door in the lift lobby to your tenancy. You may go through several other doors; all will be motorised and touchless. The touchless experience will continue through other services, such as lockers and bathrooms.

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ACCESS ELEVATORS THROUGH MOBILE APP

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Social distance will be managed through floor markings and CCTV cameras will alert security if you’re in close proximity for more than a period of time. People counting through access control will ensure the maximum allowed people limit in the tenancy is not reached, based on the four-square metre rule. Once reached, employees and visitors will be denied access into the tenancy until someone leaves. This ensure compliance with mandatory health rules.

Working hours of 9am-5pm may well become a thing of the past. Instead, to support social distancing, the office environment will be spread over multiple shifts throughout the day, with early starters and the second shift finishing later.

Multiple shifts will be managed

Once on the tenancy floor, a touch of your phone’s app will open the motorised door in the lift lobby to your tenancy.

through the organisations access control, prevent building and office access outside of the employees shift.

At the time when an employee or visitor becomes COVID-19 positive, additional access control points and CCTV cameras will support the need for immediate contact tracing.

Through technology, authorised staff will quickly assess when & where the employee (or visitor) was throughout the building, and who was in close proximity to the infected person.

While it may be difficult to see the end of this crisis today, all these technologies are available now and tenancy managers at all levels are discussing office and building upgrades with building owners for a safer return to work during these extraordinary challenging times.

STUDENT EMPLOYMENT SERVICES Technical Advanced Training (TAT) is a nationally accredited security training provider. Its Student Employment Services (SES) department was established to address the growing gap between vocational security training and employment.

This complementary service prepares students to become ‘job-ready’ and connects them with opportunities upon completion of their training. Since its launch, 60% of TAT students have been successful in their interviews with leading security companies – one of which with TAT has continued to maintain a strong relationship with through the COVID-19 pandemic.

TAT’s partnership with leading security companies seeks to introduce prospective security officers to the company to provide them insight into the industry and areas of potential employment, while filtering through hard-working candidates for company vacancies. This has continued throughout the COVID-19 pandemic to work together through creative solutions to accommodate the ever-changing circumstances

TAT has also continued to assist security companies with their recruitment needs. This not only provides TAT students with the assurance that they’ll stand out in a candidate pool, but also aids security companies in efficiently curbing the long recruitment process via online interviews as COVID-19 restrictions have been introduced.

In a time where the pandemic has slowed down many industries and services, the SES department has proven effective in delivering creative solutions to ensure students still have access to the security industry and the right tools to be ideal candidates to progress a career in security.

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A DV E RTO RIAL

AustralianSuper’s investment performance FOR THE YEAR TO 30 JUNE 2020

We take a look at the 2020 financial year and the returns earned for members in the Balanced investment option, and Choice Income Balanced option, which both ended the year with a relatively positive result.

When it comes to investment markets, the 2020 financial year featured three very distinct phases. Strong returns featured in the first part of the year, followed by an extraordinary health and economic crisis then a partial market rebound during the last few months of the year.

The end result of an extraordinary year for investment markets, was a return of 0.52% for AustralianSuper’s Balanced investment option, for the twelve months to 30 June 2020. For members in the Choice Income Balanced option, the return was 0.55% for the same period1.

While the returns for this past financial year have been modest, it’s important to remember that returns for the Balanced option over the long-term remain strong, with performance of 8.77% pa over 10 years and 7.24% pa over 20 years, to 30 June 20201. For members in the Choice Income Balanced option, the return for the 10 years to 30 June 2020 was 9.71%1.

‘To arrive at the end of the financial year with a positive result, given the turmoil we’ve seen, is a very good outcome for members,’ said Mark Delaney, Deputy Chief Executive and Chief Investment Officer.

‘Over the longer term, members who invested $50,000 20 years ago in the Balanced option would have seen their retirement savings grow to be worth $202,6081.

To navigate the on-going volatility in investment markets and position the portfolio for long-term growth, the AustralianSuper investments team are actively monitoring investment markets and economic data and are focussed on 2 key things:

NAVIGATING THE VOLATILITY IN INVESTMENT MARKETS The impact of the COVID-19 (Coronavirus) pandemic and the measures taken by governments around the world to manage it has proved extremely challenging for all economies including Australia’s – devastating some industries and leaving many experiencing a huge downturn in trade and revenue.

Investment markets have reacted to the uncertainty, with sharemarkets in particular experiencing increased volatility.

During the March quarter we saw the Australian share market fall 23.4% (between the peak on 20 February to the trough on 23 March it fell 36.2%) and then recover 16.8% in the quarter ending 30 June.

TO READ THE FULL ARTICLE australiansuper.com/investment-articles

Sources: 1. Based on investment returns which are net of investment fees, costs and taxes, but do not include the impact of administration fees and insurance premiums that are deducted from members’ account balances.

1. Managing diversified portfolios - to reduce the volatility that members experience, so that they can remain invested through market cycles. The diversification in the Balanced investment option has helped cushion returns despite the sharemarket volatility, and will ensure members benefit from any recovery of the sharemarket and broader economy.

2. Looking for new investment opportunities that will provide attractive investment returns for members over the long-term.

Many of these opportunities will also have the benefit of supporting Australian companies, jobs and our economy.

Sponsored by AustralianSuper Pty Ltd ABN 94 006 457 987, AFSL 233788, Trustee of AustralianSuper ABN 65 714 394 898. Investment returns are not guaranteed. Past performance is not a reliable indicator of future returns. This information may be general financial advice which doesn’t take into account your personal objectives, situation or needs. Before making a decision about AustralianSuper, you should think about your financial requirements and refer to the relevant Product Disclosure Statement, available at australiansuper.com/pds or by calling 1300 300 273.

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NAVIGATING THE ROAD TO RECOVERY FOR BUSINESS

By Gavan Ord, Manager – Business and Investment Policy, CPA Australia

This year has been extraordinarily challenging for business. In March, every state and territory implemented similar restrictions on business and the movement of people. The effectiveness of these restrictions varied from state to state, resulting in very different stages of economic recovery across the nation.

Clearly, Melbourne’s economy is performing poorly under Stage 4 restrictions, while other local economies are performing relatively well, including in Western Australia, Northern Territory, and parts of Queensland.

How a business is performing is not just impacted by geography; there are wide differences between industries. The tourism and hospitality industries, for example, have had a difficult time. Their challenges are impacting the businesses that support them, such as accountants and security firms.

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For the accounting profession, our members are telling us they have never been busier. Yet this is not necessarily translating into increased revenue. Many of their clients are struggling to pay for their services or they are offering discounts to support long-term clients. This support should hopefully improve goodwill and word-of-mouth marketing, but there is no guarantee of that.

THE IMPORTANCE OF PLANNING Even businesses that are doing well cannot afford to be complacent. Recent experiences in Melbourne, Auckland and elsewhere show that second and third waves of COVID-19 should be expected. Businesses need to plan for such eventualities.

Even businesses doing reasonably well at this stage should be planning for a decline in consumer spending once government support measures are withdrawn. There is no one-size fits all approach to responding to this crisis. Businesses will be best placed to navigate the road ahead by taking the time to consider their circumstances, ensuring they remain agile and flexible to evolving conditions, and access professional advice.

RESOURCES FOR BUSINESSES CPA Australia, in consultation with our members, has developed a range of resources to guide businesses in responding to the challenges of COVID-19. These resources are designed so that businesses can either work through them themselves or in consultation with their accountant.

There are resources to assist businesses at each stage of their response to COVID-19; from the initial shock (including the forced closure of many Melbourne businesses on 5 August), through to responding to their changed circumstances, recovering from closures and declines in revenue, and re-inventing and re-imagining what their business will look like after the crisis.

THE PROCESS OF RECOVERY Recovery is not a linear process. Businesses have options and opportunities along the way to choose the path that is right for them. CPA Australia’s Roadmap to Recovery is another tool to help businesses as they navigate the current and future challenges. A central principle of the Roadmap to Recovery is to encourage businesses to constantly re-evaluate. Re-evaluating and reflecting on how

Recent experiences in Melbourne, Auckland and elsewhere show that second and third waves of COVID-19 should be expected.

Businesses need to plan for such eventualities.

the business is performing (and how it performed before the crisis) will help businesses determine the direction they want to head, identify new opportunities, re-imagine their businesses or choose a different path altogether.

If business could do one thing better at this time it would be to constantly monitor their cash flow. Cash flow is a key determinant of financial health and will influence how businesses can respond, recover and re-imagine.

If cash flow forecasting shows a business is in financial distress, then it is essential that they seek professional advice early. The longer a business waits to seek advice, the smaller the range of options available, to the point where the future of the business is decided by others, especially creditors.

For some business owners whose business is in distress, exiting the business may be their best option. This is not an admission of failure; far from it, especially at a time of deep economic shock.

Exiting in many situations not only limits the losses and the anxiety, but also gives the business owner the opportunity to explore new opportunities.

GOVERNMENT SUPPORT FOR BUSINESSES There is a range of government support to assist business through the crisis. While most of the attention is on JobKeeper, federal, state and territory governments have rolled out a series of other stimulus measures to support business and save jobs.

Government supports include grants for businesses experiencing difficulty, rent relief for commercial tenants and loan repayment holidays (however please be aware that interest keeps accruing during the deferral period). Your accountant should be well placed to help identify the right assistance for your business and assist you accessing such support.

BUSINESS AND WELL-BEING While there is still so much uncertainty ahead for businesses, it is vital to remain connected with others. Business owners should consider not only the mental health of their staff but also their own wellbeing. There is a range of mental health and wellbeing resources that are available to help business owners.

VIEW THE WEBINAR ‘COVID-19 Strategies for Recovery and Business Advice’ go to www.asial.com.au/ asial-webinar-recording/?command=login

About the Author: Gavan Ord Mr Gavan Ord is the Manager of Business and Investment Policy, and Policy Lead for Asia for CPA Australia.

Within CPA Australia, Gavan has responsibility for the development of policy, research and advocacy on issues related to business and the economy, including small to medium sized enterprises, taxation and regulation in Australia and Asia.

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SPEAKING UP FOR MEMBERS AND THE SECURITY INDUSTRY

By Chris Delaney – ASIAL’s Industrial Relations Advisor

The private security industry has been in the news a lot over the past few months. While the reporting has been less than accurate much of the time, it has highlighted some of the issues ASIAL and our members have been raising with Government and Regulators for many years. In this article Chris Delaney, ASIAL’s Workplace Relations Advisor discusses the industry problems members are concerned about and the continuing action ASIAL has taken to get government action to address.

Most agree on what the problems are. The major differences are on how these problems are addressed. It requires persuasion and perseverance and while it may appear as though little is happening, ASIAL continuously put our concerns to government and regulators and offer ways to resolve them.

Under the Australian constitution, Federal and State government have powers to make their own laws and regulations, enforce the laws they make, investigate breaches and set licensing fees and fines. Both levels of government hold on to these powers tenaciously, as has become abundantly apparent during the Covid 19 pandemic where some states have decided that their way is the only way (for them) regardless of the impact on the rest of Australia.

ASIAL engages with these levels of bureaucracy on behalf of our members and the Security Industry constantly. Over many years we have consistently advocated for:

f Nationally consistent security licensing; f The reduction in red tape and regulation;

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f Action by regulators to prosecute complicit customers under s550 of the Fair Work Act 2009; f More proactive regulatory enforcement; f The removal of laws allowing “Zombie Enterprise Bargaining Agreements”; f Improved and properly targeted enforcement campaign to end sham contracting.

We do this through written submissions, membership of advisory councils, and committees with State Police, Licensing Regulators, Fair Work Ombudsman (FWO), other Industry Bodies, Australian Standards and through our ASIAL Special Interest Group meetings and many other forums.

At the end of this article I have included a listing of:

f Committees, representative bodies and advisory groups on which ASIAL is represented; f Sample articles published by ASIAL over many years identifying industry issues requiring resolution by changes in legislation and or regulation;

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What are some of the problems? And which regulators can resolve them?

National licensing

Now may be the opportunity to overcome the negative press and continue to promote the good work done over tens of thousands of hours by dedicated security officers and their employers.

Since 1996 ASIAL has called for a national approach to security licensing. The simple fact is that like changes to the GST, States and Territories all have to agree on a national licensing model. None want to give up on the revenue gained from security licensing. None want to accept the regulations and standards set by the others.

None want to give up the power they derive from the Australia Constitution.

In July 2008, we came close when the Council of Australian Governments agreed to adopt a nationally-consistent approach to the regulation of the private security industry, focusing initially on the guarding sector of the industry, to improve the probity, competence and skills of security personnel and the mobility of security industry licences across jurisdictions. COAG sought further consultation to undertake further work on minimum regulatory standards for the technical sector of the industry by mid 2009, as well as proposals for a possible national system for security industry licensing by mid 2010.

Regrettably, these proposals never came to fruition.

We currently have mutual recognition of individual licence holders. It may be that the best we can hope for is “harmonised’ legislation, similar to Work Health and Safety. This is a more realistic short term goal and given the important role the industry performs, we can put a strong case for nationally consistent legislation.

Few, if any, occupations in Australia requiring a license enjoy national licensing. Doctors, Lawyers, Electricians, Plumbers and other occupations do not have national licenses.

Zombie Enterprise Bargaining Agreements (EBAs)

f Submissions made by ASIAL in the past year on behalf of members and the industry.

Unfortunately, politicians and bureaucrats appear to only get interested in the Security Industry when it hits the front page of the news and might adversely affect them. Otherwise, as an industry we are not a priority.

This has to change.

Recent issues arising out of the Victorian Hotel Quarantine Inquiry might just be the catalyst for change that will get government to act.

ASIAL will certainly be looking to use this as an opportunity to promote the changes, both at a state and national level, that we have been advocating for many years.

Now may be the opportunity to overcome the negative press and continue to promote the good work done over tens of thousands of hours by dedicated security officers and their employers.

Under the Fair Work Act 2009 and it’s predecessor legislation, EBAs remain in place after their nominal expiry date unless varied or terminated by the parties.

This generally means that an old “Zombie EBA” with a loaded rate of pay can get away (lawfully) with a lower rate of pay than that available to employees working for award wages.

Either party separately or together can apply to the Fair Work Commission to terminate the EBA and revert to the award – employers won’t and employees most often don’t know they can.

This is the same for every industry not just Private Security, but it has a huge detrimental effect on competition in the industry and the industry would be in much better shape with a fairer system of enterprise bargaining.

If you have a Zombie EBA you probably want to keep using it – if you don’t you probably believe that it is unfair competition.

Continues over page >

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ASIAL has a Memorandum of Understanding with the FWO which has given us a greater opportunity to get our message across and intervene on behalf of members getting an unnecessarily hard time from overzealous FWO inspectors.

We have had much success in assisting our members at an individual level in many arguments with the FWO.

The Federal Government is responsible for making changes to the Fair Work Act. In ASIAL’s experience neither successive Liberal nor Labour Governments have shown any appetite to vary the legislation. ASIAL has promoted this change most recently through representatives on the Industrial Reform Round Tables discussions.

Sham Contracting Let’s not get it out of perspective, subcontracting is an essential element of business practice in the Private Security Industry.

Sham contracting is an altogether different thing and regulators, inspectors and FWO must be more active in identifying and prosecuting those involved.

ABN holders who only supply their labour are almost always – direct employees and NOT genuine contractors running a genuine business enterprise.

These security officers are likely to be exploited.

Victorian and Queensland licensing legislation make it easier for this to happen, as does ignorance of workplace laws, particularly among new entrants to the industry. ASIAL has advocated for changes to laws in both states and most recently through its submission to the Victorian review of the Private Security Act. In the coming weeks, we will circulate for member feedback a Subcontracting Code of Practice to further encourage members to meet the highest professional standards of compliance and assist end users to play an active role in ensuring compliance in the procurement of private security services.

Accessorial Liability ASIAL will continue to pressure the FWO on prosecuting the top of the supply chain for forcing prices to unsustainable levels. s550 of the Fair Work Act 2009 at subclause c) allows for the prosecution of a “person” who “has been in any way, by act or omission, directly or indirectly, knowingly concerned in or party to the contravention; or (d) has conspired with others to effect the contravention”.

Essentially this means that when the customer drives the price down to an unsustainable level knowing that wages may not be able to be paid in accordance with the award, or that the security provided will have to resort to sham contracting, they may be liable to prosecution.

Unfortunately, this happens all too often in the Private Security Industry and FWO have made little progress in prosecuting those at the top end of the supply chain –the “price makers”.

These are not just commercial customers but all too often government departments and at all levels of government.

Several years ago, ASIAL initiated the Local Government Procurement Initiative with the FWO. While it had some success, it was disappointing to find that the FWO investigation and subsequent prosecutions seemed only to focus on security providers, while local government procurement managers avoided prosecution.

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Reduction in Red Tape

Again we face ongoing difficulty getting States and Territories to reduce red tape rather than place layer upon layer of regulation to solve the problem of the previous failures.

Again we face ongoing difficulty getting States and Territories to reduce red tape rather than place layer upon layer of regulation to solve the problem of the previous failures. Failures that have inevitably occurred because the laws and regulations set were never properly enforced.

ASIAL opposed the introduction of Labour Hire Licensing in Queensland and Victoria, and now we will have a further level of bureaucracy with the introduction of the Wage Theft Inspectorate of Victoria. Our opposition is not to the objective “to protect workers from unscrupulous employers”, which should happen, but to the fact that there are, already a plethora of both state and federal bodies that could and should be enforcing existing totally adequate laws without the need for more red tape and cost to employers.

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Workplace Relations Activities

Compliance and Regulatory Affairs

Against the backdrop of the above on a day to day basis ASIAL provides individual members and the industry continuing support and representation. This can be anything from the smallest - and sometimes the most important question to the individual member - to the more complex cases affecting entire industry sectors.

ASIAL members have access to professional guidance and representation in all matters affecting workplace relations including, employment contracts, Enterprise Bargaining Agreements, disciplinary and dismissal matters, retrenchment, award interpretation and wage schedules.

We also represent members and the industry as a whole in Fair Work Commission hearings and conferences. Issues like:

ASIAL’s compliance and regulatory affairs activities include ongoing communication and engagement with State, Territory and Federal regulators and Government agencies including; Advisory groups such as the Security Industry Regulators Forum, Business Skills Viability, Jobs Queensland Security Industry Advisory Group, SLED Industry Advisory Council (NSW), Police Security Liaison Forum (SA), WA Police Emergency Management Community (Western Australia), Australia New Zealand Counter Terrorism Committee and the Victorian Portable Long Service Leave Authority.

Australian Standards committees, including EL-031 – Intruder Alarm Equipment Installations; HT-008 – Security for Health Care Facilities; MB-025 Security & Resilience Committee and MB-029 – Private Security & Detection Dogs Committee.

Industry representation on the review of Security Operations Training Package and Technical Security, Investigations and Security Risk Management training package.

Industry and Government submissions, including over the past year: Queensland Law Reform Commission – Review of Queensland’s laws relating to civil surveillance and the protection of privacy in the context of current and emerging technologies (2019); SLED – Defensive Training (2019); Parliamentary Joint Committee on Law Enforcement: Inquiry into an Australian Standard for the training and use of privately contracted security and detection dogs (2019) and Victorian Government review into the Private Security Industry for legislative or practice reforms of the Private Security Act 2004 and the Private Security Regulations 2016 (2020).

To quote Aristotle “There is only one way to avoid criticism: do nothing, say nothing, and be nothing.”

As an industry, we are stronger when we work together to effect meaningful change. As a member, there are many ways in which you can get involved and contribute to the change process. If this is something that interests you, get in touch with the ASIAL Secretariat.

There is a great deal more that ASIAL is doing to promote greater professionalism in our industry. We are continuously working on behalf of members actively persuing governments and regulators to make the changes necessary to benefit the private security industry as a whole and will continue to do so.

f The 4 yearly Modern Award Reviews (that have continued since 2014). f Successfully defending an application by Unions to vary the Security Services Award 2010 hours, overtime, uniforms, calculation of casual rates for overtime and classifications. f Submissions to the Review of the Private Security Act 2004 (Victoria) and other regulatory reviews.

Sample articles published by ASIAL over many years identifying industry issues requiring resolution by changes in legislation and or regulation

f Employee or contractors – Security Insider, April 2000; f Independent contractors – the confusion continues Security Insider, 2004; f Subcontracting arrangements – the need for change – Security Insider, 2004; f Independent contractors – Security Insider, February 2008; f Choosing a security contractor – Security Insider, June 2008; f Two significant employment issues affecting security employers in Australia – Security Insider, August 2011; f Sham contracting – Security Insider, September 2012; f You can’t compete with crooks – Security Insider, July 2013; f Delivering the message on sham contracting – September 2013;

About the Author:

f Do your ABN holders pass the “duck test”, Security Insider, September 2015;

Chris Delaney Chris Delaney is a highly regarded employee relations professional with over 40 years’ experience in industrial relations and human resources.

f When is a casual not a casual – Security Insider, October 2018; f It costs more to provide a security officer than you may think – Security Insider, August 2019; f When is a casual not a casual – Security Insider, September 2020.

Note: The information provided above is for convenient reference only. ASIAL and Chris Delaney & Associates Pty Ltd provide this information on the basis that it is not intended to be relied upon in any cases, as the circumstances in each matter are specific. Accordingly, we provide this information for general reference only, but we advise you to take no action without prior reference to a workplace relations specialist.

SEC URI T Y I N SI DER | O C TO BER –DEC EMBER 2 02 0 2 9

30 SEC U R IT Y IN S IDE R | OCTOBE R– DECE M BE R 2020

CATEGORIES: PLATINUM – 25 YEARS + GOLD – 16 – 24 YEARS SILVER – 11 – 15 years BRONZE – 6 – 10 years

RECOGNITION PROGRAM

The ASIAL member recognition program acknowledges longstanding members.

We would like to congratulate the members to have recently achieved the following recognition levels: BRONZE

Security Strategies Pty Ltd

BENS Wholesale Monitoring Pty Ltd

NSW

Stenzel Technology Enterprises Pty Ltd

Douglas Tetonga t/a Tuff Security

QLD

Syfa Solutions Pty Ltd

Global Security Protection Pty Ltd

QLD

Top Tech Security Systems (AUST) Pty Ltd

iDetect Group Pty Ltd t/a iDetect Group (QLD) VIC

Trevssec Pty Ltd t/a Trev’s Security

Mainland Security Protection Pty Ltd

Unifi Systems Pty Ltd

Marlin Coast Alarms Pty Ltd Matrix GE Pty Ltd National Safe & Security Pty Ltd Quest Effect Pty Ltd

WA QLD WA VIC NSW

Ross Geri Pty Ltd t/a North State Security

VIC

Seca Group Pty Ltd t/a Seca Investigations

VIC

SSX Group Pty Ltd

VIC

Sydney Security Services Pty Ltd Virtue Security Services Pty Ltd

NSW WA

SILVER Abroadmit Pty Limited t/a Greg Ball Electronics Absolute Security and Private Investigation Pty Ltd

NSW QLD

Access Hardware Pty Ltd

VIC

Aecom Australia Pty Ltd

ACT

Al Alarms Pty Ltd

NSW

All Districts Security Pty Ltd

NSW

APG Security Pty Ltd

SA

Audio Alarm Vision Pty Ltd

SA

Australasian Protective Services Pty Ltd BAE Systems Australia Limited Cardno (NSW/ACT) Pty Ltd

VIC SA NSW

Certis Security Australia Pty Ltd t/a BRI Security & Certis Security Australia & Certis Australia NSW Corporate Protection Australia Group Pty Ltd Dominance Enterprises Pty Ltd t/a DGS Dominance Guardian Services Eagle Eye Solutions Pty Limited

QLD

G.S Taylor and R.W Taylor t/a Taylor Technical Services Gordon McKay Proprietary Limited

VIC QLD VIC

Wissam Abdel-Massih t/a Bon-Tec Australian Security Services

ACT

Woodmac Pty Ltd t/a QLD Covert Investigations

QLD

GOLD AMPCOM Services Pty Ltd

NSW

Beecroft Alarms Pty Ltd

NSW

Biem Hunn Pty Ltd & Court Security (WA) Pty Ltd t/a Court Security WA

Frontline Communications NSW Pty Ltd

NSW

Future Safe Security Pty Ltd

NSW

Hanna Antonios Boumelhem t/a Smart Alarms NSW

J-Nine Pty Ltd t/a Roy Powell Security

QLD

Jory Home Systems Pty Ltd

NSW

Kabaris Proprietary Limited t/a Pinkerton Security North East

VIC

Lavendale Pty Ltd t/a Residential Safety Solutions

NSW

M.J.M. Ventures Pty Ltd t/a Anchor Security

NSW

MEA Technologies Pty Ltd

VIC

Megatech Electrical & Security Pty Ltd

NSW

Positive Electrical Solutions Pty Ltd t/a Positive Security Solutions

NSW

Pralston Group Pty Ltd t/a Storchek Security NSW Ryalex Holdings Pty Ltd t/a Ryalex Security

NSW

Schmidt & Muller (Telecommunications) Pty Ltd

NSW

Sean Denis O’Brien t/a Padbury Security

WA

NSW

Select Services Group Pty Ltd t/a Select Security and Communications

VIC

NSW QLD VIC

Grant & Linda McNair t/a McNair Innovations NSW Hawks Eyes Security Services Pty Ltd

VIC ACT

VIC

Eagle Eyes Group Pty Ltd t/a Eagleyes Security NSW Frank’s Outback Security Pty Ltd

VIC

VIC

Shane Fredrick Windred t/a Sydney Stop Theft Advisory Service

Signal Security Pty Ltd

NSW

VIC

SSE Installations Pty Ltd

NSW

Ultimate Investigations Pty Ltd

NSW

VuFast Pty Limited

NSW

Impact Security Australia Pty Ltd

NSW

Kolam Pty Ltd t/a Adroit Alarm System

NSW

PLATINUM

M & J Phones Systems Installations

NSW

Advent Security Services Pty Ltd t/a Advent Security Services

VIC

Instant Security Alarms Pty Ltd

QLD

Karpent Pty Ltd t/a Argus Home Security Solutions

ACT

Matison Security and Communications Pty Ltd VIC MP Security (QLD) Pty Ltd t/a MP Security Services

QLD

Multi-Tek Cabling Installations Pty Ltd

NSW

Procon Security Services Pty Ltd Scar Group Pty Ltd t/a Scar Group Services

VIC NSW

SEC URI T Y I N SI DER | O C TO BER –DEC EMBE R 2 02 0 31

WELCOME TO OUR NEW MEMBERS ASIAL welcomes the following members who have recently joined the Association.

NEW CORPORATE MEMBERS

Aus Wide Protection Pty Ltd

QLD

NSW

Australasia Fire & Emergency Response Pty Ltd

QLD

Asset Security Pty Ltd t/a Asset Group Solutions

NSW

Axe Investments Pty Ltd t/a Axe Security

QLD

B1F Ironbark Pty Ltd

QLD

Beal Electrical Services Pty Ltd

Abhi Group of Companies Pty Ltd t/a A9 Security

C.A. Harding & P.A. Harding T/as Moon Light Protection

VIC

Cambush Security Solutions NT Pty Ltd

NT

Bluebell Personal Care Services Pty Ltd t/a Security Corporation of Australia

CEI Technologies Pty Ltd t/a Allens Security Services

VIC

Bonds Integrated Pty Ltd t/a Bonds Integrated Services

Cityview Group (Aust) Pty Ltd

NSW

Cordelta Pty Ltd

ACT

Dash Integrated Systems Pty Ltd

NSW

Dean Brittain t/a Professional Security Services

TAS

Dintglen Pty Ltd t/a G Hughes and Associates

QLD

Donvac Pty Ltd

VIC

Easy Security Integrations Pty Ltd

NSW

Elecdata Australia Pty Ltd

NSW

ERA Security Pty Ltd t/a Pacific Security Group Australia

NSW

Expedition Pty Ltd t/a Deploy Security & Surveillance

QLD

Forcefield Services Pty Ltd

ACT

Fredon Security Pty Limited

VIC

Group One Security Pty Ltd

VIC

Ian Paulson t/a Paulson Security

NSW

Jason Kelly t/a Shark Events

NSW

Loxton Group Pty Ltd

VIC

Michael Smith t/a Smith Biz Consulting

NSW

Mikasa Security Pty Ltd

NSW

MLD Security Pty Ltd Paul Darren John Vickery t/a First Security Response Platinum Talent Management Pty Ltd

VIC SA VIC

Branko’s Detailing Pty Ltd t/a North Security Services Melbourne

VIC QLD NSW VIC

BT Security Systems Pty Ltd

NSW

Business Risk And Intelligence Group Pty Ltd

NSW

CGS Consultants Pty Ltd

NSW

Complete Security Protection Pty Ltd

VIC

Damien Cornelli t/a SOS Security QLD

QLD

Datapod (Australia) Pty Ltd t/a Energy Critical Environments

ACT

DevSec Pty Ltd

QLD

DJL Global Pty Ltd

QLD

Eastern Security & Communications Pty Ltd

VIC

Electrify AV Pty Ltd

QLD

Elisha Ho t/a Evolve Security and Automation

QLD

Evergreen Care Services Pty Ltd t/a Universal Care Security Solutions Evolution Protection

VIC NSW

Fateh Technologies Pty Ltd t/a Fateh Communications

VIC

Ferguson Project Management Services Pty Ltd t/a Zenith Institute of Management

VIC

Focus Security (Aust) Pty Ltd Geelong Satellite & Communications Pty Ltd

NSW VIC

Global Protection Security Pty Ltd

WA

RS Cleaning and Security Services Pty Ltd

NSW

Global Security Solutions Pty Ltd

VIC

Sensible Security Group Pty Ltd

NSW

H Siddiqui & M.S Virk t/a Lion of Fire Security

VIC

SPL Projects Pty Ltd

QLD

The Nerencom Group Pty Limited

NSW

Hemisphere Management Group Pty Ltd t/a Hemisphere Biosecurity & Hemisphere Events

QLD

Hired on Time (HOT) Services Pty Ltd

QLD

HR Monitoring Pty Ltd

NSW

United Security Alliance Pty Ltd Wade Matthew Stephens t/a Wade Stephens Security

VIC NSW

NEW PROVISIONAL CORPORATE MEMBERS 3M Security Pty Ltd

NSW

ACT Co. Pty Ltd t/a GMT Security

ACT

Addpro Security Pty Ltd

VIC

Advanced Emergency Solutions AES PTY LTD

VIC

AG Coombs Group Pty Ltd

NSW

AK Protection Pty Ltd

VIC

Aqura Technologies Pty Ltd

WA

Attentive Security Pty Ltd

32 SEC UR IT Y IN S IDE R | OCTOBER– DECEM BER 2020

NSW

Integreat Electronics Pty Ltd

ACT

K-Security Pty Ltd

NSW

Limestone Security Services Pty Ltd Loui Batzogiannis t/a Canberra Master Cablers M & J Veitch Pty Ltd t/a Mr Antenna Echuca

VIC ACT VIC

Maranda Group Pty Ltd t/a Dwelligence

QLD

MB & JP Security Group Pty Ltd t/a Security Mick Protection Services

NSW

Mordy Communications Pty Ltd t/a Mordy Comms & Electrical

VIC

Motorola Solutions Australia Pty Ltd

VIC

UPGRADE TO FULL CORPORATE MEMBERSHIP

MSGA Advance Pty Ltd t/a SGA Security Services

VIC

ATS Security Group Pty Ltd

QLD

OzyLink Pty Ltd

NSW

Bintech Solutions Pty Ltd t/a Bintech Solutions Australia

VIC

Pegasus Communications Pty LTD t/a SKLD Security

QLD

Cable & Connect Pty Ltd

VIC

Quest Digital Business Pty Ltd

QLD

Canny Electrics Pty Ltd

VIC

Dark Horse Security Pty Ltd

VIC

RAR Security Pty Ltd

VIC

S4 Facilities & Security Maintenance Services Pty Ltd Safety Direct Solutions Pty Ltd

NSW WA

Sanction Security Pty Ltd

NSW

E Guards Pty Ltd

NSW

Great Security & Protective Services Pty Ltd

NSW

Insight Security Pty Ltd

NSW

Security Specialists Sydney Pty Ltd

VIC

J.L Bashford & S.C Madden t/a Mildura CCTV & Data

VIC

Sentinel Security Australia Pty Ltd

VIC

Jester Event Services Pty Ltd

VIC

Silverback Solutions Pty Ltd t/a Silverback Security Australia Site Live Security Pty Ltd Smart Corporate Solutions Group (Security) Pty Ltd SNJ Security Pty Ltd

QLD

VIC

VIC

Melbourne Electrical and Data Solutions Pty Ltd

VIC

Soutar Corp Pty Ltd

QLD

St John Ft Pty Ltd t/a Code Red Smart Technology

QLD

Sydneywide Security Solutions Pty Ltd

NSW

Thinking Group International Pty Ltd t/as Xpose Security

QLD

Trident Security & Cleaning Services Pty Ltd

QLD

Trinity Corporate Solutions Pty Ltd

NSW VIC

Vincimus Security Pty Ltd

NSW

Wired Group Pty Ltd t/a Wired Solutions Group Wise Group Risk Solutions Pty Ltd

NSW

Mayne Innovative Solutions Pty Ltd

QLD

United Guards Pty Ltd

Maloo Security Service Pty Ltd

VIC

VIC NSW

Ypg Risk Pty Ltd

VIC

Zamani Security Enterprise Pty Ltd

VIC

O’Halloran Electrics Pty Ltd t/a O’Halloran Electrics

VIC

Robinson & Sons Group Pty Ltd

QLD

Security One 2 One ACT Pty Ltd

NSW

Security One 2 One Pty Ltd

NSW

Sight Master Australia Pty Ltd t/a Sight Master Australia

QLD

Stimson Security Pty Ltd

QLD

The Great Wall Security Pty Ltd

VIC

Total Watch Security Pty Ltd

VIC

Triplex Acies Consulting Pty Ltd t/a Triplex Acies Consulting

VIC

Unified Security (Australia) Pty Ltd

NSW

Vanguard Risk Australia Pty Ltd

VIC

Walltech Electrical Pty Ltd

VIC

INDIVIDUAL PROFESSIONAL RECOGNITION MEMBERS Steven Jones Fellow ASIAL Professional Program

(FASIAL)

ASIAL’s Security Insider Podcast Series The ASIAL Security Insider Podcast series explores some of the issues and challenges facing the security industry.

EPISODE 30

International Security Officers’ Day

EPISODE 31

Managing Coronavirus: The Road Forward For Security

EPISODE 32

The China Conundrum

EPISODE 33

Business Advice For Navigating The COVID Environment

EPISODE 34

Road to Recovery

EPISODE 35

Innovation In Security

EPISODE 36

Women In Security

Visit www.asial.com.au/asialpodcasts

Apple Podcasts

SEC URI T Y I N SI DER | O C TO BER –DEC EMBER 2 02 0 33

ASIAL GRADED SECURITY MONITORING CENTRES* CURRENT AS AT: 2ND OCTOBER 2020

COMPANY

STATE

CERTIFICATE NO.

GRADE

GRADING EXPIRY DATE

ADT Security

NSW

521

A1

11 Apr 2021

ADT Security (Data Centre)

NSW

520

A1

11 Apr 2021

ARM Security Systems

WA

517

A1

27 Mar 2021

ART Security

VIC

545

A1

30 Mar 2021

Back2Base

QLD

509

A1

28 Mar 2021

BENS Wholesale Monitoring

NSW

512A

A1

19 Nov 2020

Calamity

NSW

539

A2

28 May 2022

Central Monitoring Services

NSW

519

A1

06 Apr 2021

Chubb Monitoring Centres

NSW

534

A1

09 Mar 2022

Coastcom Security

VIC

536

A2

24 Mar 2022

Energize Australia

VIC

542

C2

19 Feb 2021

Executive Security Solutions (Monitoring) VIC

540

A1

15 Aug 2022

Glad Security Pty Ltd

NSW

516

A2

25 Jan 2021

Golden Electronics

TAS

547

A1

16 Apr 2021

GRID Security

NSW

511

A1

15 Nov 2020

Instant Security

QLD

530

A1

14 Nov 2021

Linfox Armaguard

VIC

541

A1

14 Aug 2022

Mekina Technologies

TAS

532

A1

16 Dec 2021

Monitoring Excellence

NSW

537

A1

28 Feb 2021

Paul-Tec (Australia)

NSW

524

A1

01 Aug 2021

Protection Pacific Security Ltd

VIC

544

C2

01 Feb 2021

SA Security Monitoring

SA

535

A1

03 Feb 2022

Sapio – West Ryde

NSW

543

A1

13 Feb 2021

Sapio - Hamilton

NSW

525A

A1

30 Aug 2021

Sometimes staffed, single integrated system

Secom Australia

NSW

531

A1

14 Dec 2021

Sectrol Security

VIC

527

B2

25 Aug 2021

Securemonitoring

VIC

529

A1

23 Nov 2021

Security 1

ACT

515

A1

14 Feb 2021

Security Alarm Monitoring Service

SA

538A

A1

18 Sep 2020

Security Control Room

VIC

526

A1

18 Aug 2021

SMC Australia

QLD

533

A1

10 Feb 2022

Securitas Australia Remote Services

SA

513C

A1

03 Dec 2020

Securitas Australia Remote Services

VIC

514B

A1

01 Dec 2020

Ultimate Security Australia

NSW

528

A1

22 Sept 2021

The ASIAL Graded monitoring centres above have been inspected and graded for compliance with the applicable Australian Standard: AS 2201.2 – 2004.

PLEASE NOTE: ASIAL takes no responsibility for companies which MAY change the nature of their operations subsequent to Grading.

ASIAL CERTIFIED REDUNDANT MONITORING CENTRES List current as at 2 October 2020 CORE CENTRE

GRADE

CERTIFICATE

REDUNDANT LEVEL

EXPIRES

Chubb Monitoring Centres, Macquarie Park NSW

A1

R3

R1A

28 Nov 20

Security Monitoring Centres Australia, Salisbury QLD

A1

R4

R1A

28 Nov 20

These Centres have been certified as Redundant Monitoring Centres in accordance with the current versions of the ASIAL documents: ‘Redundant Centres – Background’ and ‘Redundant Centres – Requirements and Testing’.

34 SEC U R IT Y IN S IDE R | OCTOBE R– DECE M BE R 2020

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