Issuu

Q1 2026

CELEBRATING

ALL THE WINNERS FROM THIS YEAR’S ELAVON RETAIL EXCELLENCE IRELAND AWARDS

EXCELLENCE In This Issue

BLARNEY WOOLLEN MILLS Where tradition meets innovation WOODIE’S Team engagement and moving forward WHELEHAN’S WINES Independent store of the year

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From Athlone to Arklow, From Athlone to Arklow, Dublin to Donegal – Dublin to Donegal – From Athlone totoArklow, From Athlone Arklow, retailers trust Elavon. retailers Elavon. Dublin totrust Donegal – Dublin to Donegal – Faster payments, reliable support, seamless transactions. retailers retailerstrust trustElavon. Elavon.

Faster payments, reliable support, seamless transactions. Faster payments, reliable support, seamless transactions. Faster payments, reliable support, seamless transactions.

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Make the move

Elavon.ie/REI

Elavon.ie/REI Makethe themove move Elavon.ie/REI Make Elavon.ie/REI Make the move U.S. Bank Europe DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.

U.S. Bank Europe DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. U.S. Bank Europe DAC, DAC. trading as ElavoninMerchant is regulated by the Central U.S. Bank Europe Registered Ireland –Services, Number 418442. Registered Office: Bank Blockof F1,Ireland. Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland.

U.S. BankU.S. Europe NumberServices, 418442. Registered Office: Block Business Park, Dublin 18, D18 W2X7, Ireland. Bank DAC. EuropeRegistered DAC, tradinginasIreland Elavon – Merchant is regulated by the Central BankF1, of Cherrywood Ireland. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.

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CONTENTS

4STRY 0 U D

IN TES UPDA

IN THIS ISSUE

PEOPLE-POWER BEHIND THE PROCESS Stocktaking.ie powered by

RGIS, on How Expert Stocktaking is Critical to Transforming Irish Retail Operations

ECOMMERCE TRAILBLAZERS

This Year’s eCommerce Winners at the Elavon Retail Excellence Ireland Awards

A NIGHT OF EXCELLENCE The Elavon Retail Excellence Ireland Awards Recognised Retailers Who Stood Out This Year

PROFILES

SCENT-SATIONAL ARRIVAL Republic of Oud Brings an Exotic Scent to Irish Shoppers

RESPONSIBLE RETAILER

Vision Ireland Wins Responsible Retailer of the Year

POURING SUCCESS Whelehan’s Wines Won Independent Store of the Year

HAMMERING OUT THE FUTURE

Hopeless Botanics Shares a Love of Houseplant Care in Dublin

Blarney Woollen Mills Is Redefining Irish Heritage for a Modern World

Chapters Maintains its Community Feel while Expanding Nationwide Online

NAVIGATING RETAIL RECRUITMENT IN 2026 Excel

Carraig Donn Opens a New Store in Clonmel

A New Parcel Offering for Businesses

Mercury Retail Services on Delivering Measurable Value

A GROWING SUCCESS

BUILDING ON 60 YEARS OF RETAIL

AUTHENTIC IRISH CRAFTSMANSHIP

DPD DELIVERING OUT OF HOME

DUBLIN’S LIVING BOOKSHOP

RETAIL INNOVATION

Woodie’s on Investing in its People, Stores and Online Experience

Recruitment’s Aislinn Lea Shares Her Expert Perspective

UNLOCKING EASY WINS

How SEAI Are Powering Irish Businesses Toward a Greener Future

REGULARS

HR ADVICE

FINANCIAL ADVICE

Tommy Smyth on Planning a Budget for a HR Strategy

Unlocking Retail Value

SUPPLIER DIRECTORY

WANT TO BE FEATURED IN OUR NEXT ISSUE? We want to hear from you! Email: editor@retailexcellence.ie

Q1 2026 / Retail Times

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Welcome

Welcome Welcome to the first Retail Times of 2026. The latest CSO figures show that the domestic economy continued to grow last year, but that headline data doesn’t always reflect the reality on the ground. What we continue to hear from members is that trading remains exceptionally challenging, with cost pressures and changing consumer behaviour creating real strain for many retailers. And yet, despite those pressures, there is still huge commitment, ingenuity and hard work happening across our industry, something clearly on show at the recent Elavon Retail Excellence Awards. Congratulations to all of the businesses featured in this edition, and in particular to Windyridge Garden Centre on being named National Retailer of the Year. Our partnership with Elavon is also gathering momentum; their engagement with Retail Excellence and support for members has already been very positive. Advocacy remained a major focus throughout 2025. The contribution of members who spoke before the Oireachtas Joint Committee, including Aoife McBride of MacBee’s Boutique and Enrico De Luca of Maxi Zoo, helped highlight how far out of step Irish cost levels have become compared with the EU. Our regional engagement also strengthened, with well-attended events in both Connacht and Cork, giving members a platform to voice concerns directly and share practical experiences with one another. Looking to the year ahead, planning is well underway for the Retail Retreat on 19– 20 May in the Lyrath Estate. Last year’s gathering was a real demonstration of the value of coming together as a sector to learn, to challenge, and to look ahead, and we aim to build on that again in 2026. Retail has never been easy, and 2026 will require real focus. At times, it feels like Retail Excellence is the only organisation calling out the pressures retailers are facing, but we will continue to do so. Our job is to keep pushing for practical change and better conditions for the sector. With that commitment, and with members working together, we can make 2026 a more positive year for Irish retail. Kind Regards, Fergal Doyle Chairperson of Retail Excellence Ireland

Q1 2026

CELEBRATING

ALL THE WINNERS FROM THIS YEAR’S ELAVON RETAIL EXCELLENCE IRELAND AWARDS

EXCELLENCE In This Issue

BLARNEY WOOLLEN MILLS Where tradition meets innovation WOODIE’S Team engagement and moving forward WHELEHAN’S WINES Independent store of the year

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Editor Adam Hyland Retail Excellence Editor Keelan Bourke Editorial Assistant Amy McGlynn Creative Director Jane Matthews Managing Editor Denise Maguire Cover Photography Philip Doyle

Published by Ashville Media Group on behalf of Retail Excellence www.ashville.com

Leopardstown Office Park, Burton Hall Ave, Sandyford Business Park, Sandyford, Dublin 18 Tel: +353 (0) 65 684 6927 Email: info@retailexcellence.ie Web:www.retailexcellence.ie

All rights reserved. Every care has been taken to ensure that the information contained in this magazine is accurate. The publishers cannot, however, accept responsibility for errors or omissions. Reproduction by any means in whole or in part without the permission of the publisher is prohibited. © Ashville Media Group 2024

Retail Times / Q1 2026

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Experts in Everything Ecommerce StudioForty9 is a trusted partner, delivering transformative omnichannel solutions that unlock growth and efficiency for retail businesses. Performance • Partnership • Innovation • Implementation

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Updates / News

REI Hosts Connacht Member Event in Castlebar Retail Excellence Ireland was delighted to host our Connaught member event in Castlebar just before Christmas. Minister for Retail, Alan Dillon joined us as well to address members. REI was forthright in highlighting the avalanche of cost increases being imposed on businesses due to Government policy, ensuring Minister Dillon heard first-hand the struggles many retailers face as they try to manage their rising costs. More than 50 retail members attended, which provided a fantastic networking night. Thank you to all the members who attended, to our hosts Peter Cooke of Elavon Europe and Mike Flynn of Core Optimisation, as well as our panellists, Pat McDonagh of Supermacs, Michael O’Callaghan of Carraig Donn and John Horkan of Horkans Garden Centre.

APPLEGREEN EXPANSION SEES FIRST TACO BELL IN IRELAND

CHANGING COFFEE DRINKING TRENDS EMERGE Almost half of Irish adults say they drink more coffee now than they did ten years ago, according to new research by Java Republic. A survey commissioned by the coffee specialists and carried out by Amárach Research earlier this year found that 76% of the 1,000 respondents (79% men and 73% women) identify as coffee drinkers, with 47% saying their consumption of the drink has increased over the last decade. The research also found that one quarter of adults drink up to four cups of coffee per day, showing a growing demand across Ireland. Some 68% of Irish people who responded to the survey say they drink one to two cups per day, while 5% enjoy up to five or six daily, and 2% drink more than that. Taste proved the most important factor when it comes to choosing coffee, the survey finds, with 88% of people prioritising flavour, while 62% say price is most important and 23% say ethical sourcing is the key factor. Interestingly, 50% of people say they would not reduce their coffee consumption if prices went up.

The country’s first Taco Bell restaurant has opened at a brand new Applegreen in Dunshaughlin. The launch is part of a €15million investment by the fuel and forecourt retailer in the new motorway service area at Junction 6 on the M3 that will create more than 100 jobs at the facility. Applegreen is undergoing a €1billion plan to expand its business in Ireland, the UK and the US over the next five years, with the Dunshaughlin facility it’s largest single investment project in Ireland this year. Seamus Stapleton, Managing Director of Applegreen’s Republic of Ireland business, said the company plans to open several more Taco Bell restaurants at its Irish locations over the next five years.

REI CALLS FOR FAIR PLAYING FIELD Retail Excellence Ireland’s CEO Jean McCabe has said Irish retailers feel that it is not “a fair playing field” when they have to compete with regulation-ignoring “distant sellers” such as Temu and Shein. Ms McCabe added that she is 100% behind calls to introduce a levy on small items imported from China, and that a percentage of sales or a flat fee of €5 would be a deterrent welcomed by Irish retailers.

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News / Updates

REI Visit Amazon Ireland Centre In Q4, members of Retail Excellence Ireland were invited to visit Amazon Ireland’s 630,000 sq ft fulfilment centre in Baldonnell, Co Dublin. It was a great opportunity to see first-hand the scale, innovation and operations behind their fulfilment networks. Thanks for the generous hospitality and for taking the time to share insights with our group.

Upgrades & Openings ...

Mercury Retail Services Opens New Showroom Mercury Retail Services has opened a new showroom in Ballymount, Dublin, to showcase innovations in retail loss prevention, digital signage and customer analytics. The opening event in September saw the company that has merged Johnston Retail Services and Mercury Systems, welcome more than 100 retailers, and also featured a keynote speech from retail futurist and founder of retail research company Echochamber Ltd, Matthew Brown, who shared valuable insights on the future of retail worldwide.

Boots opens new store at Point Square. Health and

Butlers Chocolates Dundrum reopens after major revamp. Butlers Chocolates has reopened its Dundrum Town

Weir & Sons opens Ireland’s first Longines boutique. Family-run jeweller and luxury item retailer Weir & Sons

Pharmacy retailer Boots has opened its newest store in Dublin’s Docklands area. This new addition expands their presence in one of the capital’s fastest growing communities and has created ten new permanent roles. It features a full-service pharmacy providing prescriptions, health advice and vaccination and healthcare services as well as a wide range of beauty and skincare brands. Commenting on the new opening, Stephen Watkins, Managing Director of Boots Ireland said: “I’m delighted to bring Boots to Point Square. This new store reflects our commitment to investing in vibrant town and city centres, creating local jobs, and making healthcare and beauty more accessible. The team are ready to welcome customers and patients, and I’m confident the store will quickly become a valued part of the community.”

Centre branch following a major refurbishment project. Having closed for renovations in August, the resigned café is described as “stylish and contemporary”.

REI Raises Cost of Doing Business Issue at Joint Oireachtas Committee on Enterprise, Tourism and Employment Retail Excellence Ireland CEO Jean McCabe recently addressed the Joint Committee on Enterprise, Trade and Employment to outline how rapidly rising labour costs and minimum wage increases are pushing many otherwise viable retail businesses to breaking point. Joined by Aoife McBride of MacBee’s Boutique, Killarney, and Enrico De Luca of Maxi Zoo Ireland Ltd, our CEO called for fair, sustainable policies and relief measures for retailers, a review of how the minimum wage is calculated, and a regulatory environment that supports rather than burdens business.

has partnered with Longines to open the country’s first ever boutique dedicated to offering the luxury watchmaker’s products. Located at 32 Wicklow Street in the heart of Dublin’s busiest shopping district, the twostorey space is the largest of its kind in Ireland and the UK and features Longines’ full collection. Underlining the excellence and craftmanship of the brand, the store is also designed to immerse visitors in its heritage of 190 years of Swiss watchmaking, showcasing “storytelling, authenticity and emotional connection”.

Q1 2026 / Retail Times

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Awards / Winners

A NIGHT OF

EXCELLENCE What a night it was in Kilkenny! The Lyrath Estate Hotel played host to more than 500 retail leaders for the 2025 Elavon Retail Excellence Ireland Awards — a celebration of the very best our industry has to offer. This year’s awards recognised outstanding retailers right across the country, with winners announced in 22 categories. The top prize, National Retailer of the Year, went to Windyridge Nurseries & Garden Centre in Dún Laoghaire. Matthew Brown of Echochamber praised the team’s friendly atmosphere, helpful staff, and unwavering focus on customer experience — a true example of retail done right. Meanwhile, Whelehan’s Wines in Dublin took home Independent Store of the Year in association with VISA. Edward Fitzgerald of Detail was impressed by the team’s deep product knowledge and commitment to making every visit a genuine pleasure for customers. On the digital front, eCommerce continues to be a game-changer for many Irish retailers. The Nude Wine Co. from Kildare picked up Small Online Retailer of the Year, Michael Murphy Home Furnishing also from Kildare claimed Medium Online Retailer of the Year, and Large Online Retailer of the Year went to McElhinneys in Donegal. Rounding out the online accolades, Kilkenny Design was named eCommerce Team of the Year for its innovation and customer-first digital approach.

Reflecting on the night, Retail Excellence Ireland CEO Jean McCabe said she was delighted to celebrate another year of outstanding retail success: “The calibre of entries this year has been incredible. It’s inspiring to see how the creativity and resilience of Irish retailers continue to shine, even as they navigate rising costs and ongoing challenges. There’s real energy and optimism across the sector, and that gives us every reason to look forward to 2026.” Accepting the top award, Paul Harvey, co-owner of Windyridge Garden Centre, was quick to share credit with his team: “We’re over the moon about this win, but it’s really our team who deserve the spotlight. Their positivity and passion are what make Windyridge special. After 63 years as a family-run business, we’re still focused on improving and finding new ways to delight our customers. Our staff live that every single day. They’re always learning, always trying new ideas, and always pushing to make the experience special for everyone who walks through the door. This award is really for them. We couldn’t be prouder, and we’re looking forward to celebrating with our customers over the coming weeks.” The night was a wonderful showcase of everything great about Irish retail — innovation, passion, and community spirit in abundance.

Retail Times / Q1 2026

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Winners/ Awards

National Retailer of the Year & Garden Centre of the Year WINDYRIDGE NURSERIES & GARDEN CENTRE Windyridge has made clear improvements this year, particularly at the entrance where the giant troll, coffee dock, fire pit and book nook now create a strong sense of arrival, alongside enhanced seasonal planting and new carved street signage. The handcrafted design language remains exceptional, with carved features, trunk uprights and custom-made fixtures supporting world-class visual merchandising. The refreshed café seating and book-swap clock shelf add warmth, while the expanded programme of workshops, the children’s trail with staff as trolls and fairies, and the improved communication through digital screens, QR codes and new storytelling graphics all strengthen the customer experience. Sustainability elements such as honey, wildlife shelters and charity workshops, along with playful props and consistent use of handcrafted materials, reinforce the store’s unique identity and justify its National Retailer of the Year recognition.

2025 WINNERS National Retailer of the Year Windyridge Nurseries & Garden Centre, Co. Dublin Unsung Hero of the Year Caroline O’Connor, Woulfe Wellness, Co. Dublin Rising Star of the Year Jonathan Orr – Sky Ireland, Co. Dublin Manager of the Year Ericka Hennessy – Three Ireland, Co. Cork Ecommerce Team of the Year Kilkenny Design, Co. Cork Small Online Retailer of the Year The Nude Wine Co, Co. Kildare Medium Online Retailer of the Year Michael Murphy Home Furnishing, Co. Kildare Large Online Retailer of the Year McElhinneys, Co. Donegal

RIGHT: Rising Star of the Year Jonathan Orr – Sky Ireland, Co. Dublin

Responsible Retailer of the Year Vision Ireland, Co. Dublin Independent Store of the Year Whelehans Wines, Co. Dublin

BELOW: Manager of the Year Ericka Hennessy – Three Ireland, Co. Cork

Lifestyle Store of the Year Blarney Woollen Mills, Co. Cork Jewellery Store of the Year Seoidín, Co. Clare Pet Store of the Year Petstop Rathmines, Co. Dublin Foodstore of the Year Barnhill, Co. Dublin Café of the Year Insomnia Howth, Co. Dublin Furniture Store of the Year EZ Living Interiors Sandyford, Co. Dublin

ABOVE: Ecommerce Team of the Year Kilkenny Design, Co. Cork BELOW: Large Online Retailer of the Year McElhinneys, Co. Donegal

Pharmacy of the Year Ryan’s Pharmacy Rathangan, Co. Kildare AGRI - DIY Store of the Year Atkins Bandon, Co. Cork Garden Centre of the Year Windyridge Nurseries & Garden Centre, Co. Dublin Electronic & Tech Store of the Year Three Ireland Dundrum, Co. Dublin Supermarket of the Year Garvey’s Supervalu Listowel, Co. Kerry Retail Supplier of the Year CBE, Co. Mayo

Q1 2026 / Retail Times

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Awards / Winners

Agri-DIY Store of the Year ATKINS, BANDON Atkins Bandon is a superb example of how intelligent design, branding, and retail thinking can elevate a traditional sector. The refurbishment has transformed a long-standing business into a contemporary retail destination that feels confident, progressive, and expertly executed. The store balances its agricultural heritage with modern retail cues, delivering authority, warmth, and professionalism. The integration of design, communication, and service creates a seamless, highquality experience throughout.

RIGHT: Retail Supplier of the Year CBE, Co. Mayo FAR RIGHT: Unsung Hero of the Year Caroline O’Connor, Woulfe Wellness, Co. Dublin

Lifestyle Store of the Year BLARNEY WOOLLEN MILLS Blarney Woollen Mills remains one of Ireland’s most distinctive and immersive retail destinations. The combination of live craft, heritage storytelling, and hospitality creates a deeply memorable customer experience. The Aran Experience, Christy’s Bar, and Irish Coffee attraction show how heritage can be brought to life through theatre and interactivity. Personalisation, visual storytelling, and Irish craft curation continue to be world-class.

Retail Times / Q1 2026

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Winners/ Awards

Jewellery Store of the Year SEOIDÍN A beautiful contemporary boutique with an exceptional shopfront, clean windows and a strong first bite. The interior is distinctive, with cork and marble feature walls, elegant fixtures and energy efficient lighting. Curation is thoughtful and personalisation is well integrated with bespoke rings, engraving, redesign and upcycling. Strong digital capability and a committed in-house social media team add depth to the brand.

Foodstore of the Year BARNHILL STORES Barnhill Stores continues to deliver world-class food retail with visible progress across key areas. The new bakery and cake fixtures, refreshed checkout wall, and expanded own-brand range add quality and depth to the customer journey. Communication has advanced with Meet the Maker storytelling, updated packaging and digital screen content that bring producers to life. Visual merchandising, design and curation remain exceptional, with standout presentation in bakery, wine and ambient. Personalisation at the butcher, fishmonger and made-to-order counters continues to set the standard for service.

Furniture Store of the Year EZ LIVING INTERIORS, SANDYFORD EZ Living Interiors Sandyford continues to evolve as one of Ireland’s leading interiors destinations. The 2025 visit shows clear and measurable improvements from last year, particularly in windows, storytelling, curation, communication, hospitality, and digital integration. The store has transformed from a stylish interiors retailer into a fully experiential brand environment, combining strong Irish heritage with modern digital storytelling. The physical design, seasonal merchandising, and personalised service now feel aligned under one cohesive vision. The store atmosphere is confident, design-led, and highly engaging, with innovation evident throughout every customer touchpoint.

ABOVE: Small Online Retailer of the Year The Nude Wine Co, Co. Kildare

Q1 2026 / Retail Times

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Awards / Winners

Pharmacy of the Year RYAN’S PHARMACY, RATHANGAN

ABOVE: Independent Store of the Year Whelehans Wines, Co. Dublin BELOW: Responsible Retailer of the Year Vision Ireland, Co. Dublin

A superb example of a modern community pharmacy that blends heritage and contemporary retail design. The shopfront and windows provide strong seasonal storytelling and the first bite is warm and atmospheric. Visual merchandising is excellent across lifestyle and pharmacy. The blending station, hydration station and meet the maker displays create strong engagement. The interior design is thoughtful with strong use of lighting and creative props.

Pet Store of the Year PETSTOP, RATHMINES A highly impressive boutique-format store with a confident and distinctive identity from both the mall and street entrances. The illuminated icons, bold branding and clear sightlines create strong visibility, while the olive tree provides an outstanding first impression from the mall side. The blackand-wood interior, targeted lighting and welldesigned fixtures support a premium and orderly shopping experience. Merchandising is consistently strong with playful storytelling; effective hero ends and a high standard of product presentation. Communication is one of the store’s greatest strengths, combining QR codes, lift-and-learn displays, solutionled cards, digital screens and friendly tone of voice to create clear and helpful guidance for customers. Technology and curations are also standouts, supported by elements such as the in-store kiosk, KittyMax testing area and supplier-led educational content.

Retail Times / Q1 2026

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Winners/ Awards

Supermarket of the Year GARVEY’S SUPERVALU, LISTOWEL Garvey’s SuperValu Listowel remains one of the strongest food retail experiences in Ireland. The store combines exceptional visual merchandising, professional design, and a genuine community spirit. Every department maintains world class standards in freshness, abundance, and presentation. The Market Street Kitchen is a genuine point of difference that enhances the store’s social and hospitality offer. Storytelling, sustainability, and inclusivity are deeply embedded in the brand culture, and service standards remain exceptional.

Electronic & Tech Store of the Year THREE, DUNDRUM A striking flagship with strong architecture, excellent use of the double height screen, world class interior design, clear curation and a well-presented Personalisation Station. The Discovery Bar provides a strong central spine and the lighting and zoning are well executed. The store successfully elevates the Three brand and creates a modern and confident retail environment.

ABOVE: Medium Online Retailer of the Year Michael Murphy Home Furnishing, Co. Kildare

Café of the Year INSOMNIA, HOWTH Insomnia Coffee Howth continues to represent the highest standard within the café sector. The store combines design excellence with warmth, community and authenticity. The exterior and garden spaces are beautifully presented and well used. Visual merchandising and product presentation are outstanding. The introduction of new collaborations, new food ranges, new branding, reusable cups and locally inspired design features shows strong evolution since last year. The café feels genuine, community rooted and proudly Irish.

Q1 2026 / Retail Times

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Partner Profile / Hopeless Botanics

A Growing Success Hopeless Botanics Shares a Love of Houseplant Care in Dublin Erin Thomas started Hopeless Botanics in 2020, and the shop in the thriving Liberties area of Dublin has, like the plants they sell, flourished. “I used to work in overseas aid and as soon as I had a family, I knew I didn’t want to be travelling as much,” says Erin. “I dreamed about starting my own business, and I think it was always going to be plants.” It isn’t easy to start a business during a pandemic, but the lockdown actually gave Erin the impetus to really invest in her dream. “Lockdown was challenging as we were all navigating the unknown,” she says, “but weirdly it provided me with a great window to test out my business idea. There was no pressure. The world went online for escapism and so many people were focusing on projects they could do at home. I set up an Instagram account, and just got going. I did a pop-up shop in the Fumbally Stables and couldn’t believe how into it people were and also how kind and supportive. I think the business mantra of just starting, listening and pivoting as you go, as opposed to waiting for perfection, is the truest thing ever.” Operating online since they opened, Hopeless Botanics 2022 took on a lease for a commercial unit in 2022. “The outlay of opening a bricks and mortar business on a DIY budget has taught me many lessons in cash flow management and pacing our growth,” Erin says. “I’ve learned what areas of the business we need to lean into, and what to say no to. I’m optimistic we’ll be building on gains year on year. “My staff are just the best,” she continues. “We have a wonderful team of hardworking, smart, creative and brilliant women.” With a focus on customer experience, Hopeless Botanics enjoy a good returning customer rate. “We make houseplant care more straightforward for people,” Erin says. “We regularly hear from people ‘the

ABOVE: Hopeless Botanics BELOW: Owner Erin Thomas

plants I buy from you always thrive’. It’s music to our ears! It’s not just about making the sale, it’s about setting the customer up for success, guiding them to love plants as much as we do. We encourage people to really consider their plant purchase. I know this seems non-conducive to encouraging impulse sales! But we help people choose a plant that matches their light at home. We also do not stock spraypainted plants, or plants that are tricky to keep alive. We only stock A grade, the best quality plants, and prioritise working with growers who are reducing plastic use.” Plans for 2026 are to keep building on the success of the store both at the premises and online. “I’m working on developing some of our very own HB products and I’d love to dedicate more time to creating helpful, informative content for people who want to bring easy care plants into their homes,” Erin concludes.

Retail Times / Q1 2026

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11/12/2025 12:44

Partner Profile / RGIS

People-Power Behind the Process Sharon Kelly, Business Development Manager at Stocktaking.ie powered by RGIS, on How Expert Stocktaking is Critical to Transforming Irish Retail Operations Sharon Kelly, Business Development Manager at Stocktaking.ie powered by RGIS

ABOVE: Maintaining accurate stock data is a business-critical advantage. BELOW: Receiving the Operational Excellence in Retail Award 2025

In today’s fast-paced retail environment, maintaining accurate stock data is no longer just a backoffice function, it’s a business-critical advantage. From product availability and replenishment to financial reporting and loss prevention, the quality of a retailer’s stock file underpins every operational decision. Yet achieving that accuracy consistently can be challenging. Changing store layouts, fluctuating stock levels, and evolving customer demands mean that even the best internal systems can fall short without robust verification. That’s where professional stocktaking teams can make a significant difference. Precision Through People Professional stocktaking companies bring structure, process, and objectivity. Their trained auditors

and supervisors follow defined methodologies to deliver accurate, transparent results, essential for retailers managing multiple sites or seasonal peaks. Independent verification also provides reassurance during audits, mergers, or system migrations, helping businesses identify discrepancies before they become costly. Training and Technology The effectiveness of a stocktake depends not only on technology but on the people using it. Trained professionals combine handheld scanners, digital dashboards, and tried-and-tested processes to ensure every count is consistent and reliable. This partnership between people and technology reduces errors, improves visibility, and supports smarter, dataled decisions.

Delivering Measurable Results For Irish retailers operating in an increasingly competitive landscape, investing in professional stocktaking is an investment in control and confidence. It allows internal teams to focus on customer service and sales, knowing that their data foundations are sound.

Stocktaking.ie powered by RGIS is Ireland’s leading provider of professional stocktaking and inventory solutions. The operational team was recently honoured with the Operational Excellence in Retail Award 2025, recognising their outstanding commitment to accuracy, training, and innovation. Learn more at www.rgis.ie

Q1 2026 / Retail Times

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Awards / eCommerce

eCommerce Trailblazers This Year’s eCommerce Winners at the Elavon Retail Excellence Awards

This year we had an extremely competitive eCommerce awards and we are delighted to highlight some of the amazing work happening in Irish eCommerce.

Small Online Retailer of the Year:

The Nude Wine Co

This year’s winner blew the judges away with the sheer breath and width of initiatives to drive their online business forward. They are focused on their vision to democratise wine for buyers, making it easier and taking away a lot of the jargon. Videos play a big part, which help to describe the wines, their taste notes, similarities and good complimentary offerings. A wine finder quiz helps give personal recommendations to website viewers. They are constantly surveying their customers for feedback, which was noted as a forgotten asset by my businesses. They run their own wine awards for their customers that creates a buzz and involves their community. They manage a very active WhatsApp community, as well as putting themselves out there in the media across radio and tv to talk about wine.

Retail Times / Q1 2026

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Awards / eCommerce

Medium Online Retailer of the Year:

Michael Murphy Home Furnishing

The Medium Online Retailer of the Year winner this year showed a comprehensive understanding of what it takes to scale as an online business that impressed the judges. They have invested heavily in the online business to allow it grow by investing in their platform, taking inspirational photography, crafting a story and focusing on every touchpoint of the journey. The use of feature icons on the product page to highlight benefits was a lovely touch. The use of interactive imagery to show the different elements of quality in a product was noted. They have even employed a data scientist in house to really drive their insights and utilise all their data. This is one online retailer to watch!

Large Online Retailer of the Year:

McElhinneys

This year’s winner showed that Irish retailers can stand toe to toe with our international counterparts in the Ecommerce space, shipping regularly to more than 70 countries worldwide, engaging with thousands of social media fans every day, and driving world class efficiency in the back end. The team take all their own photos and have perfected their own product info management system, uploading thousands of skews every day seamlessly as well as experimenting with AI for model photography. Their social media presence was noted as being exceptionally engaging, with a large private Facebook group for their VIPS. This retailer thoroughly deserves the recognition to be crowned this year’s Large Online Retailer of the Year.

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12/12/2025 09:53

Awards / Responsible Retailer

Responsible Retailers Vision Ireland Wins Responsible Retailer of the Year at the Elavon Retail Excellence Ireland Awards 2025

ision Ireland, Ireland’s national sight loss agency, won the coveted Responsible Retailer of the Year Award at the Elavon Retail Excellence Awards in November. In a highly competitive category, Vision Ireland took home the top prize ahead of major national retailers including Applegreen, Intersport Elverys, and Kilkenny Design. This award recognises retailers that lead the way in sustainability, ethics, and community impact, and Vision Ireland, whose mission is to transform the lives of people who are blind or vision impaired saw their work and commitment to doing good while doing great work being recognised on the night. Aisling Doyle of US Bank, who was judge in this category, said: “The Retail Excellence Ireland Awards were energetic, vibrant and thoughtful, much like the many finalists. I was honoured to present the Responsible Retailer of the Year Award to Vision Ireland, who shone through in their category and make meaningful impacts in their communities every day.” “The Responsible Retailer of the Year Award celebrates those who are creating meaningful change within their business and communities,” Vision Ireland said after the awards. “At Vision Ireland, our retail model is not only circular and sustainable, it’s mission-driven. Every donated item, every transaction, and every volunteer hour directly supports people living

with sight loss and vision impairment across Ireland. “This recognition is a testament to the passion, care, and integrity that defines our retail operation. From store managers to volunteers, from donation sorters to our incredible customers, this is a shared achievement. “Everyone at Vision Ireland wants to extend a huge congratulations to our entire Retail team and the incredible volunteers who make our shops the

heart of so many communities. It’s no exaggeration to say that without their work, Vision Ireland simply wouldn’t be able to support the 297,000 people living in Ireland with sight loss and vision impairment. “Thank you for leading the way in responsible retail and for proving that sustainability, social impact, and community spirit are not just buzzwords, but the foundation of everything we do.”

Retail Times / Q1 2026

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Independent Store of the Year in association with VISA, Whelehan’s Wines / Awards

Pouring Success Whelehan’s Wines Takes Home Independent Store of the Year in association with VISA

Whelehan’s Wines in Dublin won the Independent Store of the Year in association with VISA Award at this year’s Elavon Retail Excellence Awards. The judges were impressed by the excellent knowledge of staff and focus on making the retail process an enjoyable occasion. Called the “most awarded wine store in Ireland” due to the number of awards they have been given over the years, they picked up the prize after showing exceptional product curation, merchandising, an engaging store environment that really brings the customer along a journey into wine-loving, as well as a great use of technology that together, blew the judges away. The company was launched in 2014 at the Silver Tassie in South Co. Dublin by David Whelehan, who has been submerged in the world of wine for more than 40 years. The first Irish Times Wine correspondent, and contributor to the Irish Times weekly for 25 years, he is also the author of Irish Wines of Bordeaux. Having learned about wine tasting at an early age, gaining experience working in wineries in California, and judging at major wine competitions across the globe, he has gathered a great team of knowledgeable and enthusiastic wine professionals at Whelehan’s Wines to build one of the largest wine offerings in Ireland.

“The team prides itself on finding the most exciting wineries and shipping them exclusively to Ireland”

The Whelehan’s Wines team

The team prides itself on finding the most exciting wineries and shipping them exclusively to Ireland, ensuring they stock a unique and celebrated range offering great value. With a motto of ‘Great Wines, Great Taste’, they also place a focus on great service, offering advice on wines, food pairings and the perfect gift, and are worthy winners of this year’s award. Retail Consultant Edward Fitzgerald, who judged this category, said: “It was an honour to judge the Independent Store of the Year in

Whelehan’s Wines offers an engaging in-store environment

association with VISA category for this year’s Retail Excellence Awards. I found the level of entries was once again of a very high calibre, with independent Irish stores showing that they can compete successfully with national and international stores across all aspects of retail. Congratulations to Whelehan’s Wines for their exceptional customer service and vast knowledge of their trade.” Posting on social media after the awards, Whelehan’s Wines said: “We were honoured to receive the Independent Store of the Year 2025 in association with VISA award at the Elavon Retail Excellence Ireland Awards. An unforgettable evening celebrating the very best in Irish retail — and we are thrilled to be recognised among them. This achievement is thanks to our incredible team, our loyal customers, and everyone who has supported us along the way. Your trust, passion, and enthusiasm make everything we do possible. Here’s to continuing to champion great wines, great taste, and great service — every single day.”

Q1 2026 / Retail Times

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11/12/2025 12:24

Partner Profile / Elavon

How Smarter Payments are Reshaping Retail Getting the Most From Your Checkout

etailers are navigating rising costs, tighter margins and changing shopper expectations. To help businesses adapt, REI has partnered with payments experts Elavon – a collaboration built on shared values of innovation, resilience and customer experience. Here, Paul Dunne, Head of Sales (Ireland) with Elavon, explores how the latest in payments technology can optimise your business. For many retailers, the checkout is still viewed as the final step in the customer journey. In reality, it’s the beating heart of the store. It’s where revenue is captured, customer experience is shaped and data is generated. When payments are optimised, everything downstream runs more smoothly. Modern payment terminals now do far more than accept cards. They integrate with point-of-sale systems, support contactless and mobile wallets, and enable real-time reporting. This means fewer errors, faster transactions, and better visibility into what’s happening on the shop floor. Reducing friction, gaining insights Remove one of your pain points with automatic reconciliation. Integrated payment solutions allow for real-time logging of transactions, matched up to receipts and reported back to head office without any manual input. Not only does this save time; it reduces risk. When payments are processed quickly, cashflow improves. When reporting is accurate, compliance becomes easier. And when staff aren’t bogged down by administration, they can focus on what matters: serving customers. Another often-overlooked benefit of modern payments is the data they generate. Want to know which times of day are busiest? Which products are most popular with American visitors? Which tills are underperforming? Payments

Paul Dunne, Head of Sales (Ireland) with Elavon

data can answer these questions. With the right payment provider, you can integrate your payments with stock control and even inform staffing schedules. You’ll never run out of crucial stock or be shorthanded again. Let’s not forget the customer. Shoppers want speed, convenience and choice. They want to pay with their phone, watch or loyalty app, feeling confident their data is secure. Smarter payment systems support this. They enable digital wallets, tokenisation and biometric authentication, allow for seamless refunds and split payments, and

integrate with loyalty programmes to reward repeat customers. Take mobile payments, for example. In the first half of 2025, 88% of card payments in Ireland were contactless, with more than half of those on phones or watches. Frictionless payments reduce moments of hesitation, encouraging both impulse purchases and repeat visits. In a market where differentiation is hard to come by, offering a seamless way to pay is a competitive edge. Making the most of your payments system offers a practical way to reduce costs, at a time when margins are being squeezed. Ultimately, it’s not just about speed – it’s about efficiency and insights. It’s about turning a routine transaction into a moment of value. So, the next time you’re reviewing your operations, don’t overlook the checkout. It might just be the smartest place to start. U.S. Bank Europe DAC. Registered in Ireland – Number 418442. Registered Office: Block F1, Cherrywood Business Park, Dublin 18, D18 W2X7, Ireland. U.S. Bank Europe DAC, trading as Elavon Merchant Services, is regulated by the Central Bank of Ireland.

Retail Times / Q1 2026

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12/12/2025 10:59

Member Profile / Carraig Donn

Building on 60 Years of Retail Carraig Donn opens a new store in the heart of Clonmel

Carraig Donn opened a brand-new store in the heart of Clonmel on 24 October as they continue to celebrate 60 years of Irish retail in 2025. Located in the prime town centre unit formerly occupied by New Look, the stunning 5,000 sq. ft. store features Carraig Donn’s exclusive collection of ladies fashion, jewellery, accessories, gifts and homewares. To celebrate the launch, the grand opening was marked by a vibrant in-store event, with VIP guests, a buzzing atmosphere, and unmissable offers for shoppers throughout the day. With a loyal customer base already established in Thurles and across neighbouring counties including Limerick, Waterford, and Cork, this new Clonmel store marks an exciting expansion for the brand in the region. Pat Hughes, CEO of Carraig Donn, expressed his enthusiasm about the expansion, saying: “We are thrilled to be opening in Clonmel – a town which has so much to offer. We are grateful to local councillor Siobhán Ambrose for championing the town and encouraging us to explore this fantastic opportunity. Her insights and advocacy were instrumental in our decision.” “We’re so excited to bring Carraig Donn to Clonmel,” said Shauna Fox, Store Manager. “This is more than just a new store; it’s a full shopping experience. We’ve curated an incredible selection of fashion and gift options. Whether you’re treating yourself or looking for the perfect gift, this is the place to be.” Enhancement The property lease was completed in partnership with Clonmel businessman Benny McCarthy, who expressed support for the new addition to the town. Carraig Donn’s arrival is seen as a strong

ABOVE: The Carraig Donn Clonmel team. RIGHT: Welcome to Clonmel. BELOW RIGHT: Carraig Donn CEO Pat Hughes with VIP Michelle Fitzpatrick and some of the Clonmel store team

enhancement to Clonmel’s retail offering, bringing a well-established and reputable Irish brand to a key town centre location. As part of this expansion, the new store has created up to 20 new jobs in Clonmel, which will be a welcome boost to the local economy. Recruitment for future roles is invited via the Carraig Donn careers page at www.carraigdonn.com. With a uniquely Irish signature, Carraig Donn pays homage to their heritage roots that have evolved into a modern and contemporary lifestyle retailer with top European brands in shopping centres and high streets across the country, and say they look forward to becoming an integral part of the Clonmel community and contributing to the town’s ongoing growth and development.

Q1 2026 / Retail Times

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11/12/2025 13:58

Partner Profile / Blarney Woollen Mills

Authentic Irish Craftsmanship Blarney Woollen Mills Is Redefining Irish Heritage for a Modern World, says CEO Freda Hayes For more than 50 years, Blarney Woollen Mills has been synonymous with Irish craftsmanship and design. What started as a little thatched cottage showcasing the very best of what Ireland had to offer has grown into the largest Irish shop in the world. The scale may have changed, but the integrity, values, and commitment to authentic Irish craftsmanship remain exactly the same. From its origins in an 18th-century mill in County Cork, the company has become a globally recognised brand, celebrated for timeless Aran knitwear, and heirloom-quality products. Yet, while rooted in tradition, Blarney Woollen Mills continues to evolve how people experience the brand — blending heritage, innovation, and personalisation in ways that resonate with customers worldwide. Evolving with Purpose Blarney Woollen Mills has always evolved while staying true to its purpose. Its success comes from understanding that customers today don’t just want to buy; they want to connect. That connection is built through experience, innovation, and authenticity. Customers engage with the brand because it feels personal. Every product, from its classic Aran knitwear to its modern collections, carries meaning. It is this balance of heritage and reinvention that has kept Blarney Woollen Mills relevant for half a century A Milestone Celebration The 50th anniversary of Blarney Woollen Mills in September marked a defining moment for the brand. The event included a visit from the Taoiseach and the launch of the Blarney Aran Experience, the first of its kind globally. This immersive flagship attraction brings the story of the Aran sweater to life, allowing

visitors to explore the craft, trace the origins of each stitch, and even create personalised pieces.. Visitors don’t just see the process; they step inside it; it is both sensory and educational. As they arrive, they are greeted by a striking visual display of colourful wool and yarn, setting the scene for the journey ahead. They follow the story of wool from its raw state, learning how it is cleaned, carded, and spun into yarn. From there, they witness the rhythm of the machines at work and the delicate hand-linking that brings each finished piece to life.. Visitors are fascinated by the feel of the wool in its raw state, and they love discovering the centuries-old meaning behind each Aran stitch. Each pattern carries history: stitches such as the cable, diamond, and honeycomb represent strength, prosperity, and

community. The entire experience is free to enjoy, reflecting Blarney’s passion for sharing this story of craft and community; a living expression of the values that have guided the mill for generations. The original building, the historical Mahony’s Mill, was once a thriving centre of production, and its revival as a place of manufacturing again is a significant milestone. “The response has been phenomenal,” notes Freda Hayes, CEO of the Blarney Group. “Visitors are captivated and genuinely moved by how the experience redefines what a meaningful heirloom can be. By combining innovation, personalisation, and heritage, we’ve created a whole new category of heirloom-quality products; pieces infused with real significance and meaningful connection.”

Retail Times / Q1 2026

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Blarney Woollen Mills / Partner Profile

Through personalisation, storytelling, and experience, customers are made to feel part of something real. That is what transforms a purchase into a memory. We often receive heartfelt messages from customers sharing how our amazing team and wonderful products have made them feel deeply connected, which makes every interaction and every piece we create even more meaningful. We are very lucky here in Blarney to have a team that have been with us for many years, some as long as 45 years! The commitment of our team to delivering five-star customer service truly sets us apart. Blarney Woollen Mills is proudly Meeting Retail Challenges with Innovation In today’s retail environment, the biggest challenge is creating experiences that matter. Retail has shifted from transaction to transformation, and the challenge lies in creating experiences that resonate; experiences that educate, inspire, and build emotional connection. The key lies in authenticity and innovation. Customers expect transparency and purpose. The retailers who succeed will be those who can merge digital convenience with real-world depth and storytelling. That is exactly where Blarney Woollen Mills is heading. Sustainability Sustainability has always been part of the company’s DNA. Irish wool, local craftsmanship, pieces that last a lifetime; these are its inherently sustainable principles. The focus now is on deepening that commitment: responsibly sourced materials, mindful production, and designs that encourage long-term value rather than fast consumption. True sustainability is about respect for the maker, the customer, and the environment. The addition of the Blarney Aran Experience is testament to this commitment. It is a full-circle moment for the brand to be finishing the Aran onsite, bringing production back to the 200-year-old building that was once a mill, reconnecting heritage and craft in a tangible way.

By reconnecting to its roots as a knitwear manufacturer, Blarney Woollen Mills not only preserves traditional skills but also champions the revival of local manufacturing across Ireland, supporting sustainable, locally made goods and keeping centuries-old craft alive for future generations. Customer service Customer service at Blarney Woollen Mills is equally crucial, but it goes beyond simply assisting; it is about continued connection. The aim is to make every interaction, whether instore or online, feel like an extension of Irish hospitality.

family-owned, and that sense of care shapes everything it does. The company sees itself as a custodian of a living tradition, but also as an innovator shaping its future. The Blarney Aran Experience is a clear example of this evolution: blending craft, culture, and technology to keep Irish heritage not just preserved, but alive and relevant. In 2026, the company will continue to expand on the success of the Blarney Aran Experience and explore new ways for customers around the world to engage with its story through digital experiences, new collaborations, and continued innovation in sustainable Irish design.

Q1 2026 / Retail Times

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12/12/2025 10:05

Member Profile / Woodies

HAMMERING OUT THE FUTURE HOW WOODIE’S KEEPS RAISING THE BAR

We caught up with Damien Dwyer, CEO of Woodie’s, to hear how Ireland’s leading DIY, Home and Garden retailer continues to invest in its people, stores and online experience — with an exciting year of growth ahead

Woodie’s continues to be recognised as one of Ireland’s most trusted and successful retailers. What’s driving the strong performance at the moment, and how would you describe trading in 2025? We’ve had a good 2025 and overall trading has been positive, and I’m glad to say we achieved many of our goals for the year. What we’ve seen is that the home improvement category remains resilient, with customers continuing to invest in making their homes and gardens more comfortable and personal to them. A key focus for us has been doing the simple things consistently well — delivering great service, offering genuine value, and ensuring customers have the inspiration and advice they need. We’ve also been expanding and refining our range across DIY, home, garden and seasonal categories so we can offer a broad choice to our customers. Alongside this, we continue to invest in our stores, our online experience and, of course, our people. Woodie’s was recently certified as a Guaranteed Irish retailer — something we’re very proud of, and which reinforces our commitment to supporting Irish jobs, Irish suppliers and the Irish economy. It’s the combination of a strong multichannel offer, an evolving and relevant range,

engaged colleagues and being a trusted Irish brand that is really driving performance. Woodie’s has always been known for its strong culture. You’ve been on a journey with Great Place to Work, and recently celebrated your Woodie’s Woscars Awards at Croke Park. How important is colleague engagement to the business’s success? It’s absolutely at the heart of our success; our colleagues make the difference every single day. We’re incredibly proud to be a Great Place to Work since 2017 and a Best Workplace for Women since 2018, and that recognition comes directly from our colleagues’ feedback. Celebrating our colleagues through Woodie’s Woscars, our version of the Oscars, is one of the highlights of the year. It’s a chance to recognise teamwork, leadership, and the brilliant energy that makes Woodie’s a genuinely great place to work.

Woodie’s CEO Damien Dwyer

As retail in Ireland evolves, there is a growing interest in how businesses contribute to the communities they operate in. Can you talk me through some of the work you’ve done in this area? Yes, it’s a subject very close to our hearts at Woodie’s. We would be nothing without the support of the

Retail Times / Q1 2026

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11/12/2025 12:17

Member Profile / Woodies

ABOVE: One of the 35 Woodie’s stores nationwide BELOW: Celebrating this year’s Woodie’s Woscars

Q3 2025 / Retail Times

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11/12/2025 12:17

Member Profile / Woodies

Woodie’s Heroes 2025

communities surrounding our stores, and we’re very focused on doing our best to be a good neighbour. Over the last 11 years, we’ve raised more than €4.7 million for Irish children’s charities through Woodie’s Heroes. The enthusiasm and generosity from our customers, colleagues and suppliers never ceases to amaze me. We’ve also introduced volunteer days, giving every colleague the opportunity to support causes close to their hearts; so far this year, our colleagues have dedicated more than 260 volunteer days in communities right across Ireland. Community is also a big focus of our Woodie’s Budding Gardener schools programme, which encourages children to get hands-on with gardening and learn about nature in a fun, accessible way. It’s a brilliant initiative that helps bring the joy of growing to the next generation. Looking ahead, we’re excited to have partnered with Grow It Yourself (GIY) to support their mission of inspiring people to grow their own food at home. Being a good neighbour is part of who we are. Every one of our stores is deeply embedded in its local community, and we want to make a real, lasting difference. In addition to the €598,000 raised through Woodie’s Heroes in 2025, we’ll also contribute close to €350,000 to community and charitable causes across the country.

As the business looks ahead, are new store locations something you’re considering as part of Woodie’s longterm growth plan? We’re really excited about opening in Ennis in 2026, bringing our estate to a total of 36 stores. It’s our first store in Co. Clare and builds on our ambition of having a Woodie’s customer in every home in Ireland. The store will bring more than 30 new jobs to the area and a best-in-class shopping experience for local customers — from home improvement and décor to outdoor living and garden. It’s a sign of our confidence in the Irish market and our commitment to making Woodie’s accessible to more customers across the country. Woodie’s has been expanding its range and evolving its offer in recent years. How are you making sure customers have the choice, value and experience they’re looking for? We offer customers a range of more than 30,000 products across DIY, home and garden, and we’re constantly expanding and developing that range to meet their evolving needs. Our teams work hard to bring newness to our customers — whether that’s tapping into emerging trends in home and garden, widening price points to offer more value, or introducing more sustainable options for customers who want to make sustainable choices.

Choice is a big part of it, but so is convenience. Customers want to shop in the way that suits them, and we’ve invested strongly in that. We now have 35 stores nationwide, an evergrowing Digital Store, and a clickand-collect service with an improved collection time of just four hours, which customers really appreciate. We also joined the Arena buying group this year, which strengthens our buying power and gives us access to even more innovation. It allows us to bring a broader, more relevant range to customers while still maintaining the flexibility and local focus that makes Woodie’s unique. Ultimately, it’s about ensuring customers can find everything they need for their home and garden — at the right quality, at the right value and in a way that fits easily into their lives. As consumer behaviour continues to evolve, what’s next for Woodie’s both in-store and online as you look ahead to 2026? We’re continuing to invest in both our digital platforms and our in-store experience. Customers increasingly move between channels — researching online and buying in-store, or vice versa — so it’s about creating a seamless and inspiring experience wherever they shop with us. We’re also seeing strong growth in sustainable products, and that’s an area we’re passionate about. We offer our customers environmentally friendly choices — from energy-saving products to sustainable gardening solutions. At the same time, we’ll keep investing in our people, because they’re the ones who bring the Woodie’s brand and values to life every day. What makes you most proud of Woodie’s as you look to the year ahead? I’m proud of how we’ve grown while staying true to our values and culture, and how we continue to evolve to meet customers’ needs while giving back to the communities we serve. It’s a special business, and I’m excited about what’s to come.

Retail Times / Q1 2026

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11/12/2025 12:17

BUSINESS SUPPORT MADE SIMPLE Finding the right government support for your business has never been easier. The National Enterprise Hub is the single source of information on over 250 government supports. Whether you’re looking for grants, training or advice, you’ll find it all in one place.

To find out more, visit neh.gov.ie

The National Enterprise Hub Support starts here

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A WINNING YEAR FOR JOHNSTON FITOUT GROUP

We would like to take this opportunity to congratulate our customers on their success at the recent REI awards.

We are truly privileged to work with so many passionate retailers to assist them in bringing their Retail Vison to life.

CMY

M G

May we take this opportunity to wish all of our friends a

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T D

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WINNER

Fit Out Project of the Year Retail C

MANGO Grafton Street

WINNER Fit Out Awards Retail Project of the Year

CMY

THREE IRELAND Dundrum Towncentre

WINNER Elavon Retail Excellence Ireland Electronic & Tech Store of the Year

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Partner Profile / Excel Recruitment

Aislinn Lea, Director of Non-Food and Fashion Retail at Excel Recruitment

Navigating Retail Recruitment in 2026 Excel Recruitment’s Aislinn Lea Shares Her Expert Perspective

I’ve had a front-row seat to one of the most fast-moving and challenging periods the Irish retail sector has seen in years. Looking back on 2025 and ahead into 2026, one thing is clear: Irish retail recruitment is vibrant, but it’s also more complex than ever. From our 2026 Non-Food & Fashion Retail Salary Guide, we saw more than three times more retail roles registered in the final quarter of 2025 than in the same period in 2024. That shows real confidence in the sector, but also the difficulties retailers are facing in finding and keeping the right people. A more selective candidate market Candidates are no longer moving for “another job”. They are more selective in what they want from a career. Location, flexibility, and quality of life are ahead of traditional progression or job titles. We’ve also seen a shift in salary expectations. The most in-demand salary band for retail management roles, previously between €35,000 and €42,000, has now moved to €40,000–€52,000. It is becoming difficult for employers to attract managers with three to four years’ experience for under €40,000. That puts pressure on payroll budgets, particularly for independent and SME retailers. The impact of the minimum wage increase The increase in the national minimum wage to €14.15 per hour is a positive development for workers, but it’s not without consequences for employers. Larger retail chains offering higher entry-level rates are attracting a sizeable share of the junior talent pool: people who might have started and grown their careers in smaller businesses. SMEs are finding it harder to compete, not just on pay, but the full package needed to attract and retain staff.

Why employer brand and benefits now matter more Salary alone is no longer enough. Candidates are making decisions based on the overall employment proposition: • The strength and reputation of the brand • Day-to-day working conditions • Work–life balance and flexibility Retailers who are winning the war for talent are offering: • 37.5 – 39-hour contracts • 23–25 days’ annual leave • Contributory pension schemes • Predictable scheduling and regular weekends off Even small, thoughtful benefits make a big difference and are often the details candidates remember when comparing offers. The challenge of city-centre vacancies There is a growing reluctance among candidates to commute long distances or into city-centre locations. Commuting time, public transport costs, and parking fees are deterrents. Employers who offset these - through flexible scheduling, hybrid arrangements for head office positions, travel supports, or parking contributions - are better placed to secure talent.

Leadership is the real differentiator Across both retail and head office support functions, one theme stands out: leadership. Our clients are no longer looking for managers who are simply strong operators; they want people who can lead, coach, and develop teams. Succession planning and internal growth have become essential to longterm retention. Retailers who will thrive in 2026 and beyond: • Invest in developing their managers as leaders • Create clear internal career paths • Recognise and reward people who grow with the business Looking ahead to 2026 My message to retailers is straightforward: those who invest in people, brand, and flexibility will continue to attract the next generation of leaders in one of Ireland’s most vibrant, yet competitive, employment markets.

If you’d like to explore the data behind these trends in more detail, download Excel Recruitment’s latest Non-Food & Fashion Retail Salary Guide at: www.excelrecruitment. com/salary-guides-2026/ Or to discuss the market, your hiring plans, or how to position your employer brand more competitively, contact Aislinn at aislinn@excelrecruitment.com or call 086 8073544 / 01 814 8747

recruitment

Retail Times / Q1 2026

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11/12/2025 12:48

Partner Profile / SEAI

Unlocking Easy Wins How SEAI Business Supports Are Powering Irish Businesses Toward a Greener Future

In today’s fast-paced business environment, energy efficiency isn’t just a sustainability goal: it’s a competitive advantage. Across Ireland, retail businesses are discovering that cutting energy costs and reducing carbon emissions doesn’t have to be complicated or expensive. Thanks to the Sustainable Energy Authority of Ireland (SEAI), there are easy wins available for every type of shop. At SEAI, we have broken down your business’ sustainable energy journey into three simple steps: Understand, Assess and Invest.

Understand: The journey to energy efficiency begins with understanding your current energy use. SEAI’s Energy Academy empowers your team with free, self-paced online training, offering practical modules on everything from understanding your energy bills to implementing clean energy systems. It’s a no-cost way to upskill your team while fostering a culture of sustainability within your organisation. Another free training support for retailers is SEAI’s Introduction to Energy Management for SMEs training. In a two-hour online workshop, facilitated by an energy consultant, learners are guided through the steps needed to build an Energy Action Plan. Learn more and register at https://www.seai.ie/

plan-your-energy-journey/for-yourbusiness/steps-to-energy-efficiency/ training

Assess: The next step is for a retail business is to assess their unique energy use through an energy audit. SEAI offers a €2,000 voucher to cover the cost of a professional energy audit. This audit provides you with a list of tailored recommendations that identify immediate and long-term opportunities to save energy, emissions and money.

Invest: The next step is determining which measures to adopt first. SEAI offers financial supports for most energy upgrade measures with streamlined rapid approval business supports that allow businesses to apply in minutes and receive near-instant approval. The grant payment structure is transparent, with businesses receiving either the amount offered at application or 30% of the invoice amount, whichever is lower. For larger or more complex projects, SEAI offers tailored business supports that fund a percentage of your investment, accommodating a wide range of upgrade measures. Electric vehicles offer many benefits to businesses including lower costs, positive brand image, and emission reductions. There are several financial

supports available to help make the move to electric vehicles, including a new EV fleet assessment grant whereby a business can get up to €8,000 to have an experienced assessor assist in identifying a pathway to fleet electrification. See https://www.seai. ie/plan-your-energy-journey/for-yourbusiness/ev-for-business/grants-andsupports/ev-fleet-assessment-grant Real Stories, Real Impact The success stories speak for themselves. With support from SEAI, Liam Ryan completed an energy upgrade for his SuperValu Glanmire store. This involved upgrading the refrigeration equipment, replacing over 1,250 light fittings, and installing a more efficient heating system. The works cost €330,800. As a result, annual savings of €66,336 have been achieved, as well as CO2 emission savings equivalent to removing 88 cars from the roads. Take the First Step Whether you’re the owner of a convenience store, a ladies fashion boutique or a large supermarket, SEAI has a supported approach to meet your business needs. Visit https://www.seai. ie/grants/business-grants to explore your options.

Q1 2026 / Retail Times

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11/12/2025 13:53

Partner Profile / DPD

DPD Delivering Out of Home Retail Excellence Ireland Interviews Colin Kennedy, Managing Director of DPD Out of Home As They Launch a New Offering to the Irish Market Colin Kennedy, Managing Director of DPD Out of Home

How was 2025 for DPD, and what is the condition of the retail logistics industry in Ireland? 2025 has been another strong year of growth for DPD in Ireland. We have continued to offer over 99% service level to our customers and our customer retention rate remains extremely high. However, the market has seen significant shifts with the unfortunate exit of Fastway. This has seen volume hitting the market at the busiest time of the year, and left some shippers in a difficult position. We have assisted a number of those and given a large number of ex-Fastway drivers jobs for the peak period. Our primary objective was to safeguard the loyalty of our customer base while maintaining our commitment to exceptional service. Tell me about your new locker offering for businesses. Traditionally in Ireland, we prefer to have our online purchases delivered to our home. However, a change in buyer behaviour, with increasing demand for more convenient, out of home options, driven by consumer platforms such as

Vinted and TikTok Shop, requires a great service but not the same speed of delivery. 2026 is the year in which Out of Home will make its debut in Ireland. We have close to 150k Out of Home options available across Europe. In 2026, we will have over 1,000 locations available in Ireland, made up of both convenient parcel shops and automated lockers. What will be the benefits for retail businesses? These services will present retailers with more options to offer their consumers. By bringing lockers and shops closer to the consumer, not only will deliveries be more convenient, returns will also become simpler. The increase in footfall and the convenience it brings to customers will drive additional opportunities for bricks and mortar businesses hosting these locations. And for consumers? Consumers will have more choices. Deliveries and returns will be simplified and waiting in for a parcel will become a thing of the past. It is

great for the environment too. When the delivery can be collected in a convenient location en route, or as part of another journey we are already doing, our overall emissions are reduced significantly. How will this strengthen the DPD business brand? DPD have always been recognised for our focus on delivering the highest levels of service to customers, and Out of Home is a natural evolution that ensures we continue to be the carrier of choice for Business to Business, Business to Consumer and now Consumer to Consumer deliveries. If a business is interested, what should they do? Hosting an Out of Home location will offer retailers a new and low overhead opportunity of generating footfall and enhancing the services they offer. Every retailer with 2 metres of space outside their premises, on ground they own, can see significant increase in traffic to their store requiring no overhead on their part. To register your interest go to dpd.ie/ host.

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Become a Retail Partner in Our Out-of-Home Delivery Network

Increase in-store visits

Estimated market of 2.5 million parcels in 2026

Fully installed & managed by DPD

Convenience is the future of delivery. By hosting a parcel locker outside your premises, this offers customers a secure, flexible way to collect and return parcels while unlocking new opportunities for your business. Our installation is hassle-free, requires minimal space, and operates autonomously with no staff involvement. Retailers who host lockers see increased footfall as customers collect parcels and stay to buy. As a Retail Excellence member, you can be among the first to benefit. Scan the QR code or email marketing@dpd.ie to explore how a DPD locker can help you retain customers and attract new ones.

Excellent

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Partner Profile / Republic of Oud

Scent-sational Arrival Republic of Oud Brings Exotic Luxury to Ireland Republic of Oud is an Irish company based in Cork, retailing and distributing luxurious fragrances, frequently featuring oud (also known as agarwood), which is a highly prized and aromatic resinous wood. Oud is known for its rich, deep, and complex scent profile, described as woody, earthy, and slightly sweet, with hints of spice and incense. Republic of Oud’s fragrances offer a range of scents that are both sophisticated and captivating, with products designed for those who appreciate high-quality, distinctive fragrances that stand out. Oud is for the risk takers. Set up in 2024, the Republic of Oud business has been going from strength to strength. Their boutique based in the Winthrop Arcade in Cork City has captured the hearts of locals and visitors to the beautiful store. Tailored fragrance experiences are loved and enjoyed by all who visit the store. B2B Solutions In terms of business-to-business, Republic of Oud offers: • Tailored fragrance consultations for corporate clients • Seasonal gifting edits for special occasions and milestones • Gift vouchers available for flexible corporate gifting programs • Deposits accepted for large orders and corporate accounts Republic of Oud represents a significant opportunity for Ireland’s extensive retail fragrance network. With nearly every pharmacy in Ireland functioning as a perfumery, plus the growing wellness tourism sector, there’s strong potential for: • Hotel partnerships – signature scenting and luxury amenity programs • Spa collaborations – exclusive fragrance experiences for wellness treatments • Salon retail – premium fragrance

lines to complement beauty services • Pharmacy distribution – tapping into Ireland’s unique pharmacyperfumery model with niche, highmargin fragrance brands Oud requires education. To understand where it comes from, how its formed and produced, in addition to why it is so prized in perfumery. We inform and educate our clients that it is a timber derivative formed from a wounded tree called agarwood, which can be found throughout Asia. The Oud resin occurs in only 2% of the stock naturally and is under serious threat from poaching in the wilds. Sustainability The suppliers Republic of Oud stock in store and online only work with natural Oud from sustainable plantations. This is to ensure the survival of the tree and feedstock of Oud in perfumery. One such brand is Ajmal. Based in Dubai ,they have Indian roots and

own plus operate Oud plantations in Assam, India. Another company, Arabian Oud from Saudi, also own and manage several plantations. The importation of Agarwood in its raw form falls under CITES and is a rigorous process to satisfy the Irish Authorities as to its origin and prove it is from sustainable sources. The store sees potential for expansion within Ireland and aims to open more stores to bring this pleasure to a wider audience.

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Member Profile / Chapters Bookstore

Dublin’s Living Bookshop Chapters CEO Mick Finucane on how the bookstore maintains its community feel while expanding nationwide online Chapters is more than a bookshop – it’s a belief system. Founded more than 40 years ago and still proudly independent, the store reopened its doors in 2022 under new ownership, to a response that literally stopped traffic. Queues ran down Parnell Street as Dubliners celebrated the return of what Dublin City Council later called “a culturally important part of the city”. Since reopening, business has been vibrant. Sales and footfall continue to grow, but the real success lies in belonging: readers returning, bringing friends, and treating Chapters as part of their lives. The shop hums with activity – author events, book clubs, chess tournaments, poetry nights, and even first dates between the shelves. What makes Chapters different is its personality. It’s Ireland’s largest independent bookshop, but feels like a collection of small specialist stores under one roof. Each section reflects the passion of its booksellers – from Irish fiction and poetry to philosophy, history, and cult paperbacks. The pioneering “Purple Sticker” scheme lets readers trade new books within a month for half their value in credit, making discovery affordable while keeping books in circulation. GOING ONLINE When Chapters reopened, it had not yet traded online, so a digital infrastructure was built from scratch. An ecommerce site was built over a weekend, before tackling the trickier challenge of second-hand trading. Bespoke software was developed to manage the complexities of used books – where edition, year, condition, publisher, and rarity all affect value, and many titles have no ISBNs. Within three years, Chapters has built Ireland’s first fully integrated online second-hand and trade-in system for books, allowing customers

to buy, sell, or exchange sustainably. Each time a second-hand book is read again, it reduces waste and emissions and saves resources – proving that sustainability and accessibility can coexist. With hundreds of thousands of new titles published annually, and a range spanning 150 years, this circular

model keeps books moving, stories circulating, and readers coming back. Sustainability at Chapters is ecological, cultural, and financial. The store has substantially cut its water and energy use with efficiency upgrades and timers, eliminated almost all plastic packaging, and recycles wherever possible. Alongside its mixed model of new, used, and online sales, it ensures long-term resilience and independence. At its core, Chapters is community. Based in Dublin’s North Inner City, it’s a welcoming “third space” where people meet as equals. The shop partners with DEIS schools, the Trinity Access Programme, and charities including the Simon Community and Dublin Rape Crisis Centre – proving literacy and inclusion thrive side by side. We are delighted to have been named the An Post Bookshop of the Year at the 2025 Irish Book Awards at the end of November. Looking to 2026, Chapters plans to deepen its community partnerships, expand its trade-in model nationwide, and host more cross-venue literary events.

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HR / Workplace Relations

A HR Strategy for 2026 Tommy Smyth, Tom Smyth & Associates

Taking time to plan and allocating a budget to properly execute a HR strategy brings more chance of success, says Tommy Smyth

Employers in the Retail industry vary from small local operators to multi-national enterprises. They all need skilled, dedicated employees to help achieve business goals and objectives. The suggestion to develop a clear people, or HR, strategy will be familiar to some readers and completely alien to others. Even if an employer has no formal HR department and/or if leadership skills don’t come naturally to senior management, it is still really important to dedicate time and resources to your team. If asked, most employers will say their team are a key part of their business and their success. The challenge we pose in this article is whether employers give enough attention to supporting and developing what they say is such a key asset to their business. You rely on team members to: • Sell goods or services • Give customers/clients/visitors an excellent experience when interacting with your business • Work as a team in a respectful and collaborative manner • Innovate and help their business adapt and progress • Act with integrity and honestly in all aspects of their role If you are interested in progressing your HR function in 2026, some suggested goals or projects include:

Master Compliance – Show your team and your business the respect of being compliant with the law of the land. Avoid adverse publicity and don’t give the valued colleagues a reason to be disappointed in the event of a WRC inspection or workplace dispute. At a minimum you should: ■ Ensure your Contracts of Employment and Policies have been modernised to reflect up-to-date legislation and workplace norms ■ Keep accurate records of working hours and rest break compliance ■ Ensure any work permits and under 18 worker records are up to date.

Have a Positive Culture – The culture of your workplace is clearly signposted by the worst behaviours and habits you tolerate ■ Set clear and realistic goals for every employee and support them being attained ■ Encourage work/life balance ■ Prioritise and support professional and personal growth ■ Encourage open conversations and crave feedback ■ Recognise good work, from simple words to financial rewards ■ Promote collaboration over competition

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Workplace Relations / HR

Reward fairly (and transparently!) – Be clear and consistent in the rewards you offer. Watch for further pay transparency legislation coming in 2026 ■ The move from a minimum wage (which is €14.15 in 2025) to a living wage of 60% of the median wage has flattened a lot of traditional pay scales as employers cannot afford three or four stages above this figure. ■ Many employers are pivoting and not making rewards service-based, but skills-based. The more a colleague develops skills that offer more opportunity to add to the bottom line, the more an employer may choose to reward them. ■ To accompany wages, most employers are considering a range of other terms, conditions, and benefits to add to their overall offering and attractiveness as an employer. This includes: • Flexible working options • Remote work or working from home (WFH) • Extra annual leave (possibly service-based) • Enhanced sick pay above SSP • Company Pension more attractive than AE • Employee Assistance Programs (EAP) or Mental Health First Aiders • Gift cards using the €1,500 (max) tax free small benefit exemption • Further training and development – internal training, e-learning modules, 3rd level sponsored education • Environmental / corporate social responsibility programs e.g. charity partnerships or carbon reduction plan

Invest in leaders – Consider everyone responsible for the work of others. Are they natural born leaders or do they need your support? ■ Can they manage their time effectively? ■ Do they understand how to have difficult conversations? ■ Do they have the respect of their team? ■ Do they treat everyone equally? ■ Do they know how to host HR meetings as required? ■ Will they intervene if they witness or hear of inappropriate occurrences?

Of course, not all of the above lists and options will be relevant to all organisations. However, all employers can develop a plan that suits their own requirements. As HR Consultants entering our 35th year in business, we know HR and people strategies don’t excite all Retail business owners. It is clear in our experience, however, that if you take some time and allocate a budget to properly plan and execute a HR strategy, it is an investment that will reap significant rewards. We can help with many of these practices. Whether it’s compliance training, retaining and maintaining a positive working environment or partnering for an up and coming project, don’t hesitate to contact us.

Tom Smyth & Associates. P: 021 4634154 E: info@tsaconsultants.ie W: www.tsaconsultants.ie We remind readers that REI members have complimentary HR support time through their membership. Contact Tom Smyth & Associates at 021-4634154

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DESIGNER APPLICATIONS OPEN FROM 16 JANUARY - 16 FEBRUARY 2026 Ireland Fashion Week returns this October Follow @irelandfashionweek and @visaireland

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Partner Profile / Mercy Retail Services

Retail Innovation Mercury Retail Services MD Garry Doyle on Delivering Measurable Value ABOVE: MD Garry Doyle. BELOW: The Mercury Retail Services team

Mercury Retail Services delivers innovative retail technology solutions across three core pillars: Loss Prevention Systems, Digital Signage & Content Management, and Customer Analytics. Our goal is to help Irish retailers protect their assets, engage customers, and make smarter, datadriven decisions. From traditional security antennae and CCTV systems to interactive digital displays and instore analytics, we provide complete, integrated solutions backed by nationwide installation and support. Mercury Retail Services is proud to be part of the Johnston Fitout Group, enabling us to combine cutting-edge technology with best-in-class retail environments. Insights Understanding customer behaviour is at the heart of modern retailing. Mercury’s analytics platforms allow retailers to track footfall, dwell times, customer flow, and engagement levels in real-time. These insights are then translated into clear, actionable data to optimise store layout, staffing, and promotions. By combining analytics with dynamic digital signage, retailers can tailor messages and offers to specific audiences at the right moment.

technology—we partner with retailers to solve real operational challenges. Our nationwide engineering and support team ensures every project runs smoothly, from planning and installation to maintenance and reporting. At the same time, we’re constantly innovating, leveraging the latest advances in technology to ensure retailers have the tools they need to protect and maximise their margins. These solutions allow content to adapt dynamically to realtime data, enhancing engagement and efficiency. Above all, our success is built on long-term relationships and delivering measurable value. Challenges Irish retailers are navigating rising costs, evolving consumer habits, and the ongoing need to balance online and in-store experiences. Shrinkage, staff shortages, and fluctuating footfall are also constant pressures. The biggest challenge is adapting quickly—using technology not only to prevent losses but also to create meaningful, personalised customer experiences that build loyalty and drive revenue. Showroom Our new showroom in Ballymount, Dublin, is designed as a hands-on experience centre where retailers can see the full range of our technologies in action. Visitors can walk through real-world setups of digital signage, analytics dashboards, and loss prevention systems, seeing how these tools integrate to improve retail performance. It’s an environment built for collaboration, demonstrations, and creative problem-solving. Growth Our growth stems from a deep understanding of the Irish retail landscape and a strong, customerfirst ethos. We don’t just supply

Future In 2026, Mercury Retail Services will continue to expand our loss prevention, analytics, and signage platforms while deepening our partnerships with major retail brands. We will also strengthen our relationships with the world-leading suppliers in Loss Prevention—acting as the Irish agents for Sensormatic, Checkpoint, and InVue, to name but a few. Our focus remains on helping Irish retailers operate smarter, more securely, and with greater insight into their customers. The new showroom in Ballymount

CONTACT: To visit Mercury Retail Services’ new showroom contact sales@ retailservices.ie or call 01 281 8110.

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Finance / KPMG

CHANGES IN CONSUMER BEHAVIOUR KPMG’s Next Gen Retail Survey Shows There Are Challenges As Well As Opportunities In A Changing Retail Environment

David O’Kelly, Head of Consumer, Retail & Manufacturing at KPMG

t revealed that 77% of Irish shoppers found shopping to be significantly more expensive in 2025, compared to 72% in 2024. David O’Kelly, Head of Consumer, Retail & Manufacturing at KPMG, said: “For retailers, it’s about hitting the sweet spot on pricing that understands the pressure on disposable income but also gets it right on margin, range, stock and technology. It’s a fine balance in a hugely competitive sector.” Price is still the primary factor influencing consumers when choosing where to shop, with 56% ranking it as crucial, while Quality is the second biggest driver (17%).

Attitudes to shopping The findings suggest that shoppers were carefully budgeting their spend and had a strong emphasis on value, with more than half (54%) reducing their shopping due to having less disposable income. Shoppers continue to cut back Almost one third (32%) of Irish consumers report feeling less financially secure, compared to 27% in 2024. This sentiment has led to an intensified focus on price and value for money in their shopping behaviour. Growth in online shopping Interest in online shopping is rising, with more than half (55%) considering

it cheaper than in-store options and 49% stating that buying products online is easier. Sustainability awareness and usage grows Sustainability awareness among Irish consumers continues to rise, with 82% now using the Deposit Return Scheme, up from 77% last year. AI uncertainty persists Irish shoppers are divided on the benefits of AI in their shopping experiences. Older consumers and those in rural areas show hesitation, while younger generations embrace AI’s advantages.

KPMG provides end-to-end FinTech services from strategy to implementation. Combining our industry insights and cross functional experience, our team of strategy, risk compliance, tax, audit, and emerging technology professionals are ready to help you.

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Suppliers Directory

SUPPLIER DIRECTORY denotes Retail Excellence Platinum Partner

Star Category Of Company

Company

Account Manager

Contact Information

Ai Platform Connected Intelligence

Galvia Ai www.galvia.ai

Karina Kelly karina@galvia.ai

Audit, Tax, Advisory & Consulting Services

KPMG www.kpmg.ie

David O’Kelly david.okelly@kpmg.ie

+353 (0)1 700 4339

Branding & Retail Design

TapCreative www.tapcreative.ie

Gemma Ni Maoltuile gemma@tapcreative.ie

+353 (0) 1 541 4664

Cash Handling Solutions

Glory www.glory-global.com

David O’Meara david.omeara@glory-global.com

+353 (0) 1 467 0542

Cash Handling Solutions

Moneypoint www.moneypoint.ie

Tony Farrell tony.farrell@moneypoint.ie

+353 (0)1890 0466

Cash Logistics Services

GSLS www.gsls.ie

Paul Cahill pcahill@gsls.ie

+353 (0) 87 133 6000

Consumer Market Research & Training

Customer Perceptions www.customerperceptions.ie

Susan Reilly Susan.Reilly@customerperceptions.ie

+353 (0) 42 93 39911

Customised Paper Cups

CupPrint www.cupprint.com

Terry Fox sales.ireland@cupprint.com

+353 (0) 65 686 8633

Digital Marketing Agency

Core Optimisation www.coreoptimisation.com

Kieran O’Brien kieran@coreoptimisation.com

+353 (0) 89 250 7780

Digital Signage

Focal Media www.focalmedia.com

Keith Hanley keith@focalmedia.com

Domain Name Registration

.IE www.weare.ie

Registration Services registrations@weare.ie

+353 (0) 1 236 5400

E-commerce Agency

StudioForty9 www.studioforty9.com

Ger Keohane ger@studioforty9.com

+353 (0) 21 239 2349

E-commerce Agency

Ireland Website Design www.irelandwebsitedesign.com

Nick Butler nick@irelandwebsitedesign.com

+353 (0) 51 325 567

Employee Engagement

Great Place to Work www.convergint.com

Cathal Divilly cathal.divilly@greatplacetowork.com

+353 (0)1 678 8438

Employee Workforce Management Solutions

Timepoint www.timepoint.ie

Colin Ryan colin@timepoint.ie

+353 (0) 1 406 7610

Energy Advisory Service

Sustainable Energy Authority of Ireland www.seai.ie

Alison Donnellan alison.donnellan@seai.ie

+353 (0)1 808 2270

EPOS Solutions

Positive Retail www.positiveretail.ie

Damien O’Driscoll damien@pss.ie

+353 (0) 1 6296058

+353 (0)83 090 5945

+353 (0) 86 609 8940

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Suppliers Directory

Star Category Of Company

Company

Account Manager

Contact Information

EPOS Solutions

CBE www.cbe.ie

Oliver Sheridan oliversheridan@cbe.ie

Footfall Counting, Digital Signage & Loss Prevention

Mercury Retail Services www.retailservices.ie

Garry Doyle garry.doyle@retailservices.ie

Government Supports

National Enterprise Hub www.neh.gov.ie

Support Team enquiry@neh.gov.ie

+353 (0)1 727 2100

Gift voucher and Gift Card Solutions

FromMe2You Gift Card www.me2you.ie

John Wall John.wall@me2you.ie

+353 (0) 87 666 6795

HR Consultant

Tom Smyth & Associates www.tsaconsultants.ie

Tommy Smyth tommy@tsaconsultants.ie

+353 (0) 21 463 4154

Insurance

FBD Insurance www.fbd.ie

Patrick Carey Patrick.Carey@FBD.ie

+353 (0) 86 815 4193

Insurance

Orbital Insurance Brokers www.oib.ie

John O’Connell joconnell@oib.ie

+353 (0)83 090 5869

IT – Domain and Hosting Services

Blacknight www.blacknigh.com

Michele Neylon michele@blacknight.com

+353 (0) 59 918 3072

IT Solutions, Phone Systems & Security

ECKO MSP www.radius.ie

Ruth Mardon ruth.mardon@ek.co

Legal Advisory

Sherwin O’Riordan www.sor-solicitors.ie

James Sherwin jsherwin@sor.ie

+353 (0) 1 663 2000

Logistics

DPD www.dpd.ie

Kathy Boles sales@dpd.ie

+353 (0) 906 420 500

Payment Solutions

Elavon www.elavon.com

Peter Cooke peter.cooke@elavon.com

+353 (0)87 167 6215

Print, Packaging, Creative, Marketing & Distribution

Azure Communications www.azurecomm.ie

Jenny Johnston jenny@azurecomm.ie

+353 (0)87 246 4656

Recruitment

Excel Recruitment www.excelrecruitment.ie

Barry Whelan barry@excelrecruitment.com

Retail Shopper Insights & Analytics

VisionR www.visionr.com

Oran Mulvey oran.mulvey@visionr.com

+353 (0)85 144 8664

Risk Management Solutions

Seachange www.seachange.ie

Karen Hickey Karen.hickey@seachange-intl.com

+353 (0) 87 052 24 95

Shopfitting and Retail Design

Johnston Shopfitters www.retailservices.ie

ShaneBrennan sbrennan@johnston-shopfitters.com

+353 (0) 86 244 0714

Stocktaking Service

Stocktaking.ie Powered by RGIS www.stocktaking.ie

Sharon Kelly sharonk@rgis.com

+353 (0) 86 389 9542

Store Environment Solutions

Wanzl

Mark Fitzpatrick mark.fitzpatrick@wanzl.com

+353 (0)86 300 9052

www.wanzl.ie

0818 373 000

+353 (0) 85 171 5629

0818 592 500

+353 (0) 1 814 8747

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CONNECTING YOUR CASH PROCESSES GLORY’s CASHINFINITYTM solutions transform the efficiency, security and speed of the retail cash chain through automation at key points along the path from the point-of-sale right to your bank. Whatever the volume of cash moving through your stores, Glory has an automation solution to help you: ■ IMPROVE EMPLOYEE PRODUCTIVITY ■ ENHANCE CUSTOMER EXPERIENCE ■ MINIMISE RISKS AND CASH LOSSES ■ IMPROVE IN-STORE SECURITY AND EFFICIENCY ■ ENCOURAGE STAFF RETENTION & INCREASE JOB SATISFACTION

See our solutions in action by scanning the QR code above

Call: +353 (0)1 5713990 Email: David.OMeara@ie.glory-global.com Visit: www.glory-global.com/ireland Untitled-1 Glory_Retail2 Times Winter 2025.indd 1

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FBD stands for Support As Insurance Partner to Retail Excellence Ireland, we are proud to support Retail Businesses across the country through our nationwide network of 34 branches.

Visit our experts in your local branch. Call us on 0818 18 18 18. Or scan the QR Code to arrange a FREE business assessment

Insurance underwritten by FBD Insurance plc. FBD Insurance Group Ltd, trading as FBD Insurance, is regulated by the Central Bank of Ireland.

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