WONG RESIDENCE
PHASE I
ScopeofWorkandFeeProposal
Thisdocumentoutlinesthedeliverablesandscopeofworkfortheclientand feestructure.Thecontractwillbesentafteracceptanceofthefeeproposal.
"INORDERTOBEWELL-DESIGNED,ASPACEMUSTBEBOTH FUNCTIONAL&BEAUTIFUL"
-RYANWILLIAMSOWNER, ARTISAN DESIGN STUDIO
THANK YOU
"Ryanispatient,kindand understanding. Sheisatrueprofessional. Weputourtrustinherandshehas neverdisappointed.Shealways comesthroughandalwayshasher client’sbestinterestinmind. Wewouldnotuseanyoneelse."
-Renee&NormanShirley
WE LOVE OUR CLIENTS!
"Ithasbeenapleasuretoworkwith Ryan.Shelistenstothevisionofher clientsandbringslifetotheproject. Herabilitytocollaborateand communicatewithbuilders/ contractorsisoutstanding.She blendsbeautifuldesignwith functionalityforafamily.Weare thrilledwiththebeautifulhomeshe helpeduscreate."
-Sue&RickHaviland
"Wordscan'talwaysexpress ourfeelingsaboutthechanges thathavebeenmadewithin ourhome.Wearemesmerized bythetransformation!"
-Dennis&ValerieRiley
ABOUTARTISAN DESIGN STUDIO
WHO ARE WE?
ArtisanDesignStudioisaboutiqueinteriordesignfirmlocatedinhistoricRoswell,GA.We focusonresidentialnewconstruction,remodeling&furnishingsprojects,aswellaslight commercialprojects
Weareadedicatedteamherenotonlytocreatebeautifulandfunctionalspacesforour clients,buttohelpensuretheirprojectsrunsmoothly Weprideourselvesonoutstandingcustomerservice,professionalismandcommunication
WHO ARE OUR CLIENTS?
Ourclientsarebusyprofessionalsandparentswhodon'thavethetimeorthevisiontopull theirspacestogether,theconfidenceintheirowndesigndecisions,theeducationto implementgooddesign,therightsourcestofindwhattheyarelookingfor,ora combinationofallofthesethings.Wealleviatetheindecision,stress,guesswork, frustration&andmistakesthatarecommonindesignprojects.
HOW ARE WE DIFFERENT?
PrincipaldesignerRyanWilliamsgrewupinacustomhomebuildingfamilyand understandsbuildingandconstructiononalevelthatfewdesignersgrasp Her20+yearsofdesignexpertiseallowsforseamlesscollaborationbetweenthedesignof yourprojectandtheexecutionofitsdetails.Havinganenjoyableprocessisasimportantto usastheendresult.
WeconsiderourclientsfamilyandworktirelesslytoensuretheirsatisfactionwithArtisan DesignStudio
ABOUTARTISAN DESIGN STUDIO
Ryan Williams
OWNER& PRINCIPLEDESIGNER
ArtisanDesignStudioisownedbyprincipal designer,RyanWilliams.Shehasbeenpracticing interiordesignfor20yearsandhasbeenabusiness ownerformorethan10ofthose.Ryan'sgoalonallof herprojectsistolearnaboutherclientsandtheir familiestoensurethatshe'snotonlycreating beautifulspacesforthem,butalsoimprovingtheir mental,physicalandemotionalwellbeing.She pridesherselfonbeingtheexpertintheroom,but alsoafriendatthetable.
Sally Bowman
DESIGNCOORDINATOR
AsArtisan’sDesign Coordinator,Sallyhelpswith sourcing,procurementand allofthebehindthescenes sorcerythatkeepsour
projectsmovingforward.Sallyhasbeenworkinginthe designindustryforover30yearsandhasbeenwith ArtisanDesignStudiosince2020.ShelivesinCantonwith herhusbandScott,andtheiradorablefurbabies.
abby gokhale
JUNIORDESIGNER
RyangraduatedwithaBachelorsofSciencedegree inFurnishings&InteriorsfromtheUniversityof Georgia.
SheisanAtlantanativeandcurrentlyliveswithher husbandandtwochildreninRoswell.
Home isn't a place. It's a feeling.
AbbyGokhaleisArtisan’s JuniorDesigner.Arecent graduateoftheInterior DesignprogramatSCAD
Atlanta(SavannahCollegeofArtandDesign),sheis passionateaboutresidentialdesignandlovescreating personalized,welcomingspacesthatourclientscancall home.AbbyassiststheArtisanteamwithfloorplanning, productprocurement,anddesignassistance.Inherfree time,sheenjoysexploringdesigntrends,visiting showrooms,andspendingtimewithherfamily.
HOW WE WORK WITH CLIENTS
OurprojectsincludeaDesignFlatFee,aMinimum ExpenditureandProjectManagementFees
The Design Flat Fee
Basedontheagreed-uponprojectscope,wewilldevelopaflatfeeforthedesign servicesneededtocompleteyourproject.Thisensurestherewillbenoguessingat howmuchourserviceswillcost,orsurprisesoninvoices.
The Minimum Expenditure
(this applies mostly to furnishings projects)
Eachfullservicedesignprojectwillincludeaminimumexpenditureontangible elementsfortheproject.Thisexpenditurecanincludefurnishings,rugs,lighting, customwindowtreatments,artwork,bedding,etc.Thisisnotabudgetpersebuta minimumagreeduponamounttoengageourresources.Pleasenotethat minimumexpendituresdonotincludesalestax,freightordelivery&installation.
Project Management - Hourly
Projectmanagementtimeisbilledmonthly.Projectmanagementincludes unplannedorunpredictableon-sitemeetingtimewithyourcontractor, subcontractors,etc.Becausemanyon-sitemeetingsinvolveothervendors,weare notalwaysincontrolofthetimelinesorfrequencyofthesemeetings,sounless notedinyourscope,thistimeisbilledseparatelyfromtheprojectdesignfee.
PROJECTOVERVIEW:
Generalhouseupdates(kitchen,lighting,paint)toreflectTony &Valerie’sstyle
Furnishings,rugs,art&accessoriesforoutdoorspaces,foyer, diningroom,kitchen/breakfast,study,masterbedroom& secondarybedrooms
...detailed scope on next pages
DETAILED SCOPE OF WORK
Detailedfieldmeasurements&as-builtfloorplansfor spaceplanning
FRONTPORCH:Select&procurefurnishings(pleaseconfirm)
FOYER:Selectfurnishings,runner,art&accessories
DININGROOM:Select&procurefurnishings,rug,lighting,art& accessories
TONY’SSTUDY:Select&procurefurnishings,lighting,art& accessories
POWDERROOM&VESTIBULE:Select&procureart&accessories
KITCHEN&BUTLER’SPANTRY:Select"e/procurenew countertops&backsplash.Select&procurenewfaucet, counterstools,art&accessories.Pendantlightingnotincluded inPhase1
PANTRY:Select&procureupdatedlighting
BREAKFASTROOM:Select&procurebreakfasttable&chairsand art&accessories.Notplanningrugforthisspace.
FAMILYROOM:Select&procurefurnishings,rug,lighting,art& accessories
OUTDOORSCREENEDPORCH:Select&procurefurnishings&rug
Detailed scope continued on next page...
DETAILED SCOPE OF WORK
STAIRHALL:Select&procurenewpendantlightorchandelier
PRIMARYSUITE:Select&procurefurnishings,rug,bedding,closet lighting,rugsforprimarybath,art&accessories.Selectmore calmingpaintcolor.Obtainquotesforupgradedmirrors
GUESTBEDROOM:NothingincludedinscopeforPhase1
VALERIE’SOFFICE:Selectpaint/wallcoverings.Select&procure updatedlighting,art&accessories.Nofurnishingsincludedin phase1
HOMEGYM:Select&procuregymflooring.Sourcequotesfor wallmirrors.Selectneutralpaintcolor.
LAUNDRY:Select&procureupdatedlighting
TERRACELEVEL:Select&procurestairwelllight,art&accessories. Selectupdatedpaintcolorforbar,lockers&bathroom
Pleasenotethatyourscopeincludesfurnitureforthemainfloor screenedporch,butnottheoutdoorspaceunderthedeck. Pleaseletusknowifweneedtorevise.
Detailed scope continued on next page...
SCOPE OF WORK
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
Submitdetailedquestionnaireforreview
VerifiedFieldMeasureofSpacesincludedinscope
InternalAnalysisoftheclient'swishlisttodetermineneeds&wants
Highlightdesigninspirationtohelpclientvisualizedirection
Weeklyrecapemailsfromstarttofinishofprojecttoprovide schedulinginformation&progressnotes
CREATIVECOMPOSITION-GENERATINGTHEMAGIC
Designofspaceplanoptionsbasedonfunctionality,budget
Prepareschematicfloorplansforeachareaofscope
Identifymaterials/finishesforeachareaofscope
Presentationofdesignconceptsincludingmaterials,finishes& fixturesforreviewandrefinement
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
CONSTRUCTIONDOCUMENTATIONWHERENEEDED-ENSURINGSUCCESS
Overalldrawings&elevationsofallapplicableareas
Developspecificationbookforcontractor&subs(ie:TheWorksite Bible)
INVESTMENTMANAGEMENT-KEEPINGGOALSINMIND
Budgetdiscussion&implementation
Guidanceonallowances&budgetdistribution
SCHEDULING&PLANNING
Ensuringselectionsareinaccordancewithdesiredtimeline
SCOPE OF WORK (CONT'D)
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
PROCUREMENT-ALLTHEMOVINGPARTS
Orderallsamplesforpresentations
Prepareselectionssummariesforitemsorderedbycontractor
PreparepurchaseordersforallitemsorderedbyArtisan Ordering,tracking,managingreceivingofallitemsorderedby
Artisan
INSTALLATION-THEFUNPART
Coordinateprofessionaldelivery&installationofallfurnishings, windowtreatments&accessoriesprocuredbyArtisanDesign Studio Installdaystyling
CreateArtisanDesignStudiowrapupbookwithwarranties& careinstructions
DESIGN MILESTONE MEETINGS
In-studioorin-homedesignbasedmeetingswithour clientsregardingdesigndecisionswhichareincluded inyourdesignproposal:
DesignMeeting1-Designstyle&functionalneedsdiscussion& budgetreview
DesignMeeting2-Countertop&backsplashselectionmeeting
Designmeeting3-Reviewspaceplansforareasreceivingnew furniture
Designmeeting4-Reviewfurnishings/materials/fixtures selections
Themeetingsoutlinedabovemaybeconsolidatedintofewer sessions,dependingonthescopeoftheproject.Ifadditional meetingsarenecessarytoadvancetheproject,theywillbe billedasprojectmanagement(refertoslide5).
CONSTRUCTION MILESTONE MEETINGS
On-siteconstruction-basedmeetingwithcontractors &subcontractorswhichareincludedinyourdesign proposal:
SiteVisit1-DetailedFieldMeasurements
SiteVisit2-CountertopTemplate
SiteVisit3-TileReviewwithinstaller
SiteVisit4-PaintReviewwithpainter
SiteVisit5-Lightinginstallationreviewwithelectrician
Themeetingsoutlinedabovemaybeconsolidatedintofewer sessions,dependingonthescopeoftheproject.Ifadditional meetingsarenecessarytoadvancetheproject,theywillbe billedasprojectmanagement(refertoslide5).
ROPOSED DESIGN FEE
PHASE I: DESIGN FEE $25,750
Weunderstandthatourclientsneedtoknowwhattoexpectinthis processaswellasknowtheestimatedcostofachievingthevisionweare workingtocreate
Ratherthanbillingatanhourlyrateforthedesignprocess,thisflatfeegivesour clientsabetterideafromthebeginningoftheprojectofwhatwillberequiredtodo thebestjobontheirbehalf.Thisfeeisdevelopedbyconsiderationofourhistorical dataofsimilarprojects,thesize&scopeofworkoutlinedandourestimatedtimeto completethedeliverables.
Additionalprojectmanagementwillbeinvolvedintheprojectexecutionand coordinationwiththecontractor/subsforanhourlyrateof$200/hourforthisportion oftheservicesisoutlinedontheadditionalservicespage.
MINIMUM EXPENDITURE 7
MINIMUM EXPENDITURE $68,000
Theminimumexpenditureforyourprojectistheinvestmentinproductsyouare agreeingtopurchasethroughArtisanDesignStudio.ThisistheMINIMUMamount youcanexpecttospendtofurnishyourspaceinamannerconsistentwiththe workyou'veseenfromArtisanDesignStudio.Thisisnotabudgetanddoesnot includesalestax.
Thebenefitstoourclientsofaminimumexpenditure:
Becauseofthevolumewemeetwithourvendors,weareabletoofferverycompetitive pricingfortheitemsincludedinyourexpenditure
Wehaveaccesstouniqueoptionsthataresimplynotavailabletothoseoutsideofthe designtrade
Wecontrolallproductorderstoensureaccuracy
Wetrackallordersregularlytoensureitemsshipandarriveasexpected
Wecontrolthereceivingatourclimatecontrolledwarehousetoensureitemsare inspectedintimetoreportandcorrectanydamages
Wehandlethedeliverytoyourprojecttoensurethatitemsmakeittothejobsitein perfectcondition&ontime
Weareabletokeepourdesignfeesreasonablesinceaportionofthecostsassociated withdesigningthejobforourclientscanbecoveredbythesaleofproductsyou'llbe purchasinganyway
Inshort,thisallowsourclientsthepeaceofmindtodowhattheydobestbecausewe areinchargeofwhatWEdobest
Thisis,withoutquestion,thebestoptionforensuringclientsatisfaction.Inadditionto beingfrustrating,delayscancostyoumoney,andwe'reheretokeepthingsmoving forward.
DON'T WORRY. WE'VE GOT THIS!
Asummaryofwhat’sincludedinyourminimumexpenditure
FRONTPORCH:
Chairs(2)
M EXPENDITURE 7
Ottomanoroccasionaltable
FOYER:
Console
Runner
Art&Accessories
DININGROOM:
DiningTable
Arm&SideChairs
BuffetorWine/BourbonStorageCabinet
Rug
Chandelier
Art&Accessories
TONY’SSTUDY:
Console
LightFixture
Art&Accessories
POWDERBATH&VESTIBULE:
Art&Accessories
MINIMUM EXPENDITURE
KITCHEN& BUTLER’SPANTRY:
CounterStools
Faucet
PantryLight
***Countertops&backsplasharenotyetincluded,asselections havenotbeenmade
BREAKFASTROOM:
DiningTable
Chairs
Art&Accessories
FAMILYROOM:
Sofas
Chair(s)
CocktailTable
EndTables
Rug
Lamps,Art&Accessories
Updatedlighting
MAINFLOORSCREENEDPORCH:
Chairs/seating
Ottomanorcocktailtable
OutdoorRug
MINIMUM EXPENDITURE
PRIMARYSUITE:
Bed
Nightstands/chests
Dresser/buffet/console
Accentchair
Bedding
Rug
Art&Accessories
Lightingforcloset
Rugsforbathroom
Updatedmirrorsifinbudget
VALERIE’SOFFICE:
Chandelier
Art&Accessories
***Nowallpaperincludedinminimumexpenditure
HOMEGYM:
***Mirrors&gymflooringnotincludedinminimumexpenditure
MISC:
Lightingformainstairhall,laundry,terracelevelstairs
DDITIONAL RVICES 8
PROJECTMANAGEMENTFEES:
Projectmanagementfeesarehourlydesignfeesforonsitemeetings/inofficephonecalls, etcthatfalloutsideoftheoriginalscopeoftheproject.Thesearebilledoverandabovethe standardfeesbecauseoftentimes,theseappointmentsarescheduledbyandconductedby outsidetradespeopleandwehavelittlecontroloverthefrequencyanddurationofthese meetings.Thesefeesareaccruedhourlyatareducedrateof$200perhourandbilled monthly
ADDITIONALDESIGNSERVICESREQUESTEDBYTHECLIENTORCONTRACTOR:
Additionaldesignservices,plans,3Dmodelsordrawingsthatarerequestedoutsideofthe agreeduponscopeofworkarebilledatourstandardrateof$200perhour.Anycontractor requestswillalwaysbeapprovedbytheclientpriortoanyworkbeingdone
TRAVELCHARGES:
MostofourprojectsarewithinthenorthAtlantaarea.We'rehappytoworkonprojects outsideofthemetroarea,butprojectsoutsideofa25mileradiusofourstudioinRoswellwill incuratravelchargeof$100perhour
OUTOFTOWNPROJECTS:
Yes!Wewillworkonyourvacationhomeorinvestmentproperty.Feesforoutoftownjobwill beassessedonacasebycasebasis
PLANREVIEW:
AnaddedsetofeyesonyourplansBEFOREconstructionbeginsisINVALUABLEtoensuringa successfulendresult.Changesmadeafterconstructionbeginscanbechallenging& expensive
YMENT ONS 9
DesignFeesareduepriortostartofproject,typicallywhen contractissigned
Multi-stageprojectsmayhavedesignfeesstaggered basedontimelineofeachphase
Paymentsforfeesmaybemadebycash,checkor electroniccheck(Vialinkonourinvoice).Electronic&Credit Cardpaymentswillbeassessedprocessingfees
Twobasicrevisionsareincluded,anyadditionalaredoneat theArtisanDesignStudiorevisionrateof$200.00perhour.
Anyworkoutsideofscopeoutlinedhereinwillrequirea signedaddendum/changeorderbytheclient.
Productordersmustbepaid100%inadvanceofordering Custommerchandiseismadeforourclients,andtherefore, isnotreturnable
IMPORTANT DETAILS PLEASE READ!
The expenditure amount is NOT a budget, but we will work with you to establish a budget based on your scope
Nolabororsalestaxareincludedintheexpenditure,withtheexceptionofcustomwindowtreatmentsorbedding Freight,installation&deliveryarenotincludedoninvoicesorintheminimumexpenditureandwillbebilled followinginstallation
We are not licensed contractors. However, we are skilled in project management and knowledgeable in buildingtechniquesandmaterials.
Weincludealltrackingofproductsandfurnishings,aswellashandingtheprogressionofeventsrelatingto orderingandinstallation.Thereisnoadditionalfeeforthisservice,asitisincludedinyourdesignfee.
13 WHAT TO EXPECT
ArtisanDesignStudiofocuseson FULLSERVICEINTERIORDESIGN.
Weareheretohelpyoudevelop yourdesigndirection, coordinatethatdesignvision overallaspectsofthedesignto thevarioustradeshelpingwith thisproject,andensurethatthe detailsareimplementedwithout ahitch.
CONSTRUCTIONDOCUMENTS
ADVANCINGTHEPROJECTS
Here'showweaccomplishallof this!
SITEVISITSANDMANDATORYMILESTONES WEEKLYPRODUCTSTATUSUPDATES
14
CONSTRUCTION DOCUMENTS
WHATDOESTHISINCLUDE?
WHEREAPPLICABLE:
TileSummariesforeachareaincludingall selections,elevationdrawingsofalldetail areas,groutcolorsandspecifications,niche/ benchlocations,etc.
Cabinetplanswithscaleddrawings, elevations,3Drenderings,etcasdefiniedin yourprojectscope
Plumbingselections,specs&detailed installationinstructions
Lightingselections,specs&detailed installationinstructions
Detailedhardwarediagramswithselections foreacharea,aswellasplacement information
Paintschedulesdetailingsheenandcolorof eacharea,anddetaileddrawingsof complicatedspaces
15
CONSTRUCTION DOCUMENTS
PERSPECTIVES,RENDERINGS,ELEVATIONS,FLOORPLANS
Whenallofthedetailsarepreciselyplannedandconveyed,thereislessroomforerroror miscommunication.Wewanttoensurethatallworkisimplementedasdesigned....THEFIRSTTIME!
ADVANCING THE PROJECT
WHATDOWEMEANBYTHIS?
Oncewebeginonyourproject,you'llbereceivingregular communicationfromourteam.Thiswillbeintheformofemails askingquestionsaboutyourpreferences,sendingconstruction documentstoyouforreview,settingnecessaryappointmentstokeep yourprojectrollingforward.
Pleasetakethetimeyouneedtoreviewcarefullyandaskany questionsyouneed.Pleasegetbacktousasquicklyasyoucan followingyourreviewtokeepthemomentumgoing.
Forfurnishingsprojects,we'llbeincontactweekly(usuallyonFridays) toupdateyouonwhenitemsforyourprojectarescheduledtoarrive toourwarehouse.
Ifthejobdelayswithoutdecisionsbeingmadeformorethan3weeks wereservetherighttochargea"restart"feeequalto4hoursof billabletimetogetourbrainsengagedagain!
PRODUCT PRICING STRUCTURE
Wehavealmost20yearsofcuratedrelationshipswithourvendors. Weareconfidentintheirquality,warranty&reliability
Customerserviceiscrucialwithourtrustedsuppliers,andour relationshipswithourcustomerservicerepscomesinhandywhen unavoidableissuesmayarise.
Ourpricingisalwayscompetitive
Themostimportantthingtorememberisthatwetakeyour signatureonourcontracttomeanthatyoutrustandareexcited forthedirectandexperiencedinputwewilldevotetotheexecution ofyourproject.Ourrecommendationsaremeanttobeinthebest interestofourcollectivegoalsandwedonotanticipatewhen signingonwithaclientthattheywillbeshoppingforproduct alongsideus.Thattrulydefeatsthepurposeofhiringus.Wepolitely requestyourhonestandenthusiasticfeedbackandcollaboration, butalsoanunderstandingthatkeepinganopenmindand allowingusthefreedomtofindthebestsolutions,productsand designsforyouisimportanttotheoverallgoalofdevelopingan amazinglybeautifulandfunctionalendresult.
WE HAVE SPENT YEARS PERFECTING THIS BUSINESS MODEL SO THAT WE CAN PROUDLY OFFER A WIN/ WIN FOR BOTH OUR FIRM & OUR CLIENTS. WE PROMISE EXCELLENT DESIGN,
COMMUNICATION IS OUR STRENGTH
HOWWILLWEINFORMYOU?
Wesendweeklyupdatesfromourdesignteamnotinganychangesto yourproject,openinvoices,calendarupdates,deliveryupdatesand anythingelserelatedtotheprogressofyourproject
Forthosewhowishtohaveit,wecanprovideasharedDropboxfolder foruploadingyourideas
Weaskthatallcommunicationbesentinwritingviaemail(shortof urgenttextsforrunninglate,meetingcancellations,etc).Thishelpsto ensurewedon'tmissimportantcommunicationandthatweareallon thesamepage.
Werealizethattextingissometimestheeasiestformof communication,butwekindlyaskthattextnotbeyourprimarymethod ofcommunication.Thenatureofourbusinesshasusfrequentlyaway fromourdesksandtextmessagesareeasilyoverlooked.Please communicatebyemailwheneverpossibleorimportant,butknowyou maynotgetanimmediateresponse.Ifyou'rerunninglate,lost,orneed tocancelonshortnotice,textingisfine.
CHANGE ORDERS
ANDHOWWEHANDLETHEM
Changesmustbemadeinwriting
Changesinvolvingthecontractororarchitectmustbesubmitted tothemdirectly,butpleasecopyusonallcommunicationsowe canmakenecessarynotesofthechangesandworkwithyour contractororarchitecttocomeupwiththebestsolution
PlanrevisionsmadebyArtisanDesignStudiowillbemadeata fee of$200/hour
Custommerchandiseisnotreturnable
Anythingnoncustomthatcanbereturnedwillbeassessedreturn freightcharges,aswellasrestockingfeesfromthevendor,aswell asprojectmanagementfeesforourtimetohandlethereturn
CONTRACTOR COMMUNICATION
ANDHOWWEWORKWITHTHEM
Weprideourselvesonourrelationshipsandourcommunication withcontractors,whetheryou'reusingoneofourrecommended contractorsoryourown.Wepromisetoplaywellwitheveryone!
Somecontractorswhohaveworkedwithdesigners(notus!)inthe pastfearthatwemaycomplicatetheprocess.That'ssimplynot truewithArtisanDesignStudio.Wehelpyoustayonbudget,on timelineandensureyouarehappywithhowyourprojectturnsout. Yourcontractorwillfinishtheprojectwithlessstress,happier clientsandaprojecttheywillbeproudtoaddtotheirportfolio.
Wearenotlicensedcontractors,andassuch,wecannotcontrol subschedules&timelines.Wedoworkcloselywithyourcontractor andtheirsubcontractorstomaintainopencommunicationabout timelines
Weareveryconscientiouswhenworkingwithsubsorcontractorsand onlyworkwithandrecommendthosewetrustinourownhomes.We donotwarrantytheirworkorassumeanyliabilityfortheir performance.
PURCHASING, ORDERING, & INVOICING
Furniture&otheritemsmustbepaidinfullattimeofordering
ArtisanDesignStudioisnotresponsibleforpriceincreasesorstock changesduetodelayininvoicepayment.Reselectionduetolack ofpaymentisnotincludedinyourdesignfeeandwillbebilledat ourstandardhourlyrate($200)priortoreplacementitemsbeing ordered
Returnedpaymentswillbeassesseda$55fee
Invoicesmorethan30dayspastduewillincurlatepaymentfees
Wealwaysdoourbesttomoveheavenandearthtogetyour itemsonsiteasquicklyaspossible.Quiteoften,wearesuccessful.
Occasionally,therearemanufacturerdelaysthatareunavoidable Weeklyorderupdateswillbeprovidedforallitemsonorder.Ifyou donotreceiveanupdate,itisbecausetherearenochangesfrom thepreviousweek'supdate
ArtisanDesignStudiowillhandleanywarrantyissueson merchandiseweprovide.Pleasecontactusforwarrantyissues,not themanufacturer.Allwarrantieswillbeinaccordancewiththe manufacturer'spublishedwarrantyforthatitem.
PaymentviacreditcardorACHmaybeassessedaconveniencefee inaccordancewithourpaymentprocessor
RECEIVING, STORAGE, & DELIVERY
THELOGISTICSANDHANDLING
Allitemsareshippedtoourreceivingwarehousefortimely inspection.Thisallowsustohandleanyclaimsordamagesif necessary,andensureyouritemsarekeptsafeuntilreadyfor installation
Receiving,inspection&storagefeeswillaccrueoverthe courseoftheprojectandwillbebilledattheendofthe project.
Freightisdifficulttoestimateinadvancewithfluctuatingfuel costsandsurcharges.Wearehappytodoourbestto estimatefreightcharges,butallfreight/shippingchargeswill beaddedtoyourfinalinstallationinvoice
Deliverychargestothejobsitewillbeaddedtofinal installationinvoice.Wewilldoourbesttominimizethe numberoftripsnecessarytodelivery,butwillalwaysallowour clientstoaddadditionaldeliverieswhendesired.Ifanyitemis backorderedandpotentiallyaffectingtheinstalldaytimeline, wewilldiscussoptions&applicablecostswithourclients
FORMER PROJECTS
Fromfrumpytofabulous,mundaneto magnificent,wonkytowonderful... yougettheidea!
