KENDRICK RESIDENCE
DIAMOND & CIRCLE PHASES
ScopeofWorkandFeeProposal
Thisdocumentoutlinesthedeliverablesandscopeofworkfortheclientand feestructure.Thecontractwillbesentafteracceptanceofthefeeproposal.
"INORDERTOBEWELL-DESIGNED,ASPACEMUSTBEBOTH FUNCTIONAL&BEAUTIFUL"
-RYANWILLIAMSOWNER, ARTISAN DESIGN STUDIO
clients,buttohelpensuretheirprojectsrunsmoothly
Weprideourselvesonoutstandingcustomerservice,professionalismandcommunication
ABOUTARTISAN DESIGN STUDIO
WHO ARE WE?
Ourclientsarebusyprofessionalsandparentswhodon'thavethetimeorthevisiontopull theirspacestogether,theconfidenceintheirowndesigndecisions,theeducationto implementgooddesign,therightsourcestofindwhattheyarelookingfor,ora combinationofallofthesethings.Wealleviatetheindecision,stress,guesswork, frustration&andmistakesthatarecommonindesignprojects.
WHO ARE OUR CLIENTS?
HOW ARE WE DIFFERENT?
PrincipaldesignerRyanWilliamsgrewupinacustomhomebuildingfamilyand understandsbuildingandconstructiononalevelthatfewdesignersgrasp
Her20+yearsofdesignexpertiseallowsforseamlesscollaborationbetweenthedesignof yourprojectandtheexecutionofitsdetails.Havinganenjoyableprocessisasimportantto usastheendresult.
WeconsiderourclientsfamilyandworktirelesslytoensuretheirsatisfactionwithArtisan DesignStudio
HOW WE WORK WITH CLIENTS
OurprojectsincludeaDesignFlatFee,aMinimum ExpenditureandProjectManagementFees
The Design Flat Fee
Basedontheagreed-uponprojectscope,wewilldevelopaflatfeeforthedesign servicesneededtocompleteyourproject.Thisensurestherewillbenoguessingat howmuchourserviceswillcost,orsurprisesoninvoices.
The Minimum Expenditure
(this applies mostly to furnishings projects)
Eachfullservicedesignprojectwillincludeaminimumexpenditureontangible elementsfortheproject.Thisexpenditurecanincludefurnishings,rugs,lighting, customwindowtreatments,artwork,bedding,etc.Thisisnotabudgetpersebuta minimumagreeduponamounttoengageourresources.Pleasenotethat minimumexpendituresdonotincludesalestax,freightordelivery&installation.
Project Management - Hourly
Projectmanagementtimeisbilledmonthly.Projectmanagementincludes unplannedorunpredictableon-sitemeetingtimewithyourcontractor, subcontractors,etc.Becausemanyon-sitemeetingsinvolveothervendors,weare notalwaysincontrolofthetimelinesorfrequencyofthesemeetings,sounless notedinyourscope,thistimeisbilledseparatelyfromtheprojectdesignfee.
MEET THE TEAM
Ryan Williams OWNER& PRINCIPLEDESIGNER
RyanWilliams,principaldesignerandownerofArtisanDesign Studio,hasbeenpracticinginteriordesignformorethan20 yearsandhasownedherbusinessforover15ofthoseyears. Herapproachtodesigngoesfarbeyondcreatingbeautiful spaces—Ryanisdeeplycommittedtounderstandingher clientsandtheirfamiliestodesignhomesthatsupporttheir mental,physical,andemotionalwell-being.Shepridesherself onbeingboththeexpertintheroomandafriendatthetable.
RyanearnedherBachelorofSciencedegreeinFurnishings& InteriorsfromUniversityofGeorgia.AnAtlantanative,she currentlylivesinRoswellwithherhusbandandtwochildren. OnSaturdays,you’llmostlikelyfindhercheeringfromthe sidelinesatbaseballgames,swimmeets,orcheer competitions.
Outsideofthestudio,Ryanispassionateaboutservingboth herindustryandcommunity.Sheservesontheboardsofthe ProfessionalWomeninHomebuildingCouncilandtheCustom Homebuilders&RemodelersCouncilfortheAtlantaHome BuildersAssociation.Sheisalsoaboardmemberand selectioncommitteememberforSunshineonaRanneyDay, wheresheenjoysdesigningaccessiblebedrooms,bathrooms, andtherapyspacesforchildrenwithspecialneeds.In addition,RyanisaRotaryInternationalmemberthroughthe RoswellchapterandservesontheboardofBeTHEVoice.
JUNIORDESIGNER
AbbyGokhaleisarecentgraduateofthe InteriorDesignprogramatSCADAtlanta.She ispassionateaboutresidentialdesignand lovescreatingpersonalized,welcoming spacesthatourclientscancallhome.Abby assiststheArtisanteamwithfloorplanning, productprocurement,anddesign assistance.Inherfreetime,sheenjoys exploringdesigntrendsandspendingtime withherfamily.
RyleeRutlandearnedherBachelor’sdegreein InteriorDesignfromGeorgiaSouthern University.Ryleehasaloveforminimalism, naturalgreensandblues,andincorporating uniqueelementsthatmakeeachspaceoneof akind.She’spassionateabouttransforming interiorsintobeautiful,functionalreflectionsof thepeoplewholiveandworkinthem.Inher freetime,sheenjoysspendingtimeonthelake withherfamily&furbabies.
Rylee Rutland
JUNIORDESIGNER
abby gokhale
PROJECT OVERVIEW:
PHASEIII-DIAMOND
DESIGNER&BUILDERONLYPHASE
...detailed scope on next pages
PRIMARYBATHROOM
Maintaintheexistingfootprintwhiletransformingthe spacewithimprovedstorage,updatedcabinetry,new tileflooring,afreestandingsoakingtub,andamore functionalshowerdesignedforimprovedaccessibility andeverydayuse.
MAINFLOORPOWDERROOM
Refreshthepowderroomwithupdatedfinisheswhile incorporatingtheexistingsink.
PROJECT OVERVIEW:
PHASEIII-DIAMOND
DESIGNER&BUILDERONLYPHASE
...detailed scope on next pages
SITTINGROOM
Enhancethesittingroomwitharedesignedfireplace andmantletocreateamorerefinedfocalpointand improveopportunitiesforartworkandstyling.
SCREENEDPORCH
Updatethescreenedporchwhilemaintainingits existinglayoutandcharacter.Refreshthespacewith newfinishes,fan,andaredesignedentrybyremoving thescreenedwalkway.
PROJECT OVERVIEW:
PHASEIV-CIRCLE-DESIGNERONLYPHASE ENTRYWAY&FOYER
...detailed scope on next pages
Createamemorablefirstimpressionwiththoughtfullycurated furnishings,rug,artwork,lighting,andaccessories.
SITTINGROOM
Completethespacewithartworkandthrowpillowsthat complementthenewlyrenovatedfireplace.
PRIMARYBEDROOM&CLOSET
Refreshtheprimarybedroomwithnewfurnishings&artwork.Add walltreatments,andmorefunctionalwindowcoveringsinthe closet.
VESTIBULE
Enhancethetransitionspacewitharug,windowtreatments,and artwork.
DININGROOM
Completethespacewithnew(old)furnishings,walltreatments, andwindowcoverings.
PROJECT OVERVIEW:
PHASEIV-CIRCLE
DESIGNERONLYPHASECONT’D
...detailed scope on next pages
FUTUREGYM
Converttheexistingofficeintoafunctionalhomegym whilemaintainingthecurrentlayout.
MEGAN'SOFFICE
Updatedfurnishings,storage,lighting,andarichcolor palettetailoredtobothproductivityandcomfort.
FAMILYROOM
Completethefamilyroomwithupdatedfurnishings, wallcoverings,windowtreatments,anddecorative finishes.
MASTERBATHROOM
Bathroomfootprintremainsunchanged Remove/replace:
Vanities–improvestorage
Mirrors–recessedmedicinecabinetstyleforextrastorage
Builtintub–replacewithfreestandingsoakertub
Flooring–newtilewithlessgrout
Marblebaseboardsnotnecessarytorepeat
RemoveGreekkeymoldingoncabinets(whereitismorenoticeablethanthat runningunderthecrownmolding)
Showerisindarkalcove–extendshowerdepth(notsureaboutdualshower headsgivensmallspace/crowding)
Doesnotneedbenchinshower
Doesnotusehandshower
Continuousshelfinsteadofniche
Makethreshold/stepintoshowerzeroentry
MAINFLOORPOWDERROOM
Remove/Replace/Update
Tileflooring
Wallpaper
Mirror
Faucet/plumbingtrimwithbrushednickel(currentlychrome)
Toilettissueholder,handtowelbar,etc.
Keepexistingsink
SITTINGROOM
Newfireplace–withbuilderassistance
Newmantle-lowersowehavemoreoptionsforartwork toattempttoleavepicturelightinsamelocation
Blackinteriorisfine;itwasthemarblesurroundwhich wastoodark(andpaintedwhite).Couldreplacewith lighterstoneortileifwe'redoinganewmantle
Currentmantleisapasticheofdifferenttrims
Mayneedtomoveartlightup,butmaynotbenecessary oncemantleislowered(relocatingmaybedifficultdue toplaster)
SCREENEDINPORCH
Redo/updatescreenedinporchkeepingscreensonthe originalpartoftheporch
Newoutdoorfan
Wantsupdatedversionofsamelayout
Removescreened-inwalkway
DETAILED
ENTRYWAY/FOYER
Select&Source:
Reimagineformore“wow”whenyouenterthehome–chairs,lamp, endtable,artwork,rug
SITTINGROOM
Select&source:
Throwpillows
Artworkovermantle-horizontal
MASTERBEDROOM
Select&source:
Artworkforoverbed
Nightstands,Dresser(orlargestorageitemunderTVTBD)
MASTERCLOSET
Paintorwallpaper
Shuttersbotherher–differentwindowtreatments–romanshadebut notmotorized
VESTIBULE
Sourceoruseexistingartwork
Newrugandpossibledrapes
DININGROOM
Select&source:
Antiquediningroomtable&chairs
Sideboard–32"orlower–theyusethisforfoodwhentheyhost
Furniturepiecetoreplacewinerack/storagechest-ideallysimilar heighttosideboardtokeeproomfromfeelingshort
Wallpaperorhandpaintedmural–prefertodothisASAP
LikesSusanHarter,traditionalstylewallpaper
Wantsomethingnicebutdon'twanttosplashout$10konpaper alone
Windowtreatments–prefertodothisASAP
Fabricwillbebasedonwalltreatment–preferssimple(linen)
Keep:
Sconcesonwallwithsideboard
Artworkoversideboard
Chandelier
SmallconsoleandmirroronwallseparatingDR&kitchen FUTUREGYM
Keepfootprint–converttogym
Thiscouldbedonewhenfurnishingtrianglephase
DETAILED SCOPE OF SERVICES
PHASE IV CONT’D
MEGAN’SOFFICE
Colordrenchroomexcludingceiling–likesasoftgreen
Keep: Bookshelves&mirroredwallbehind
Sconcesonbuiltins
Draperypanels
Select&source: Draperyhardware
Desk–likesabigflatsurface
Consolebehinddesk,seating,extrastorage
Seating
Extrastorage
Morelighting–lampsforconsolebehinddeskorplug-in sconcesifcordcoversarelongenough
DETAILED SCOPE OF SERVICES
PHASE IV CONT’D
FAMILYROOM
Keep: Chandelier
Floorlamps
Floormirror
Wingbackchairs–recover&largerlumbarpillow–shelikesthingsthat lookworn/livedin
Consolebehindsofa
Stoolsunderconsole
Rug–butcouldbelargersomaybelayersisalrugunderneathit
Select&source:
Paint/wallcovering–notafanofgrassclothbecauseitdoesnotmatch upexactly
Windowtreatments-Simplelinendrapesthatgoallthewayuptothe trim
Sofas–performancefabricandremovable/washablecushions–possiblyslipcovered?
Cocktailtable
Consolesflankingdoortopatio–notemergentbutshedoesn'tlikethe feet
Artworkforoverconsoles
Tracklightingonceiling–coulddorecessedcansintheholeswafersvs cans
SCOPE OF SERVICES
DELIVERABLES:WHAT YOU CAN EXPECT FROM US CREATIVECOMPOSITION-GENERATINGTHEMAGIC
Submitdetailedquestionnaireforreview
VerifiedFieldMeasureofSpacesincludedinscope
InternalAnalysisoftheclient'swishlisttodetermineneeds&wants
Highlightdesigninspirationtohelpclientvisualizedirection
Weeklyrecapemailsfromstarttofinishofprojecttoprovidescheduling information&progressnotes
Designofspaceplanoptionsbasedonfunctionality,budget
Prepareschematicfloorplansforeachareaofscope
Identifymaterials/finishesforeachareaofscope
Presentationofdesignconceptsincludingmaterials,finishes&fixtures forreviewandrefinement
Overalldrawings&elevationsofallapplicableareas
Developspecificationbookforcontractor&subs(ie:TheWorksite Bible)
SCOPE OF SERVICES
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
INVESTMENTMANAGEMENT-KEEPINGGOALSINMIND
Budgetdiscussion&implementation
Guidanceonallowances&budgetdistribution
SCHEDULING&PLANNING
Ensuringselectionsareinaccordancewithdesiredtimeline
PROCUREMENT-ALLTHEMOVINGPARTS
Orderallsamplesforpresentations
Prepareselectionssummariesforitemsorderedbycontractor
PreparepurchaseordersforallitemsorderedbyArtisan
Ordering,tracking,managingreceivingofallitemsorderedbyArtisan
INSTALLATION-THEFUNPART
Coordinateprofessionaldelivery&installationofallfurnishings, windowtreatments&accessoriesprocuredbyArtisanDesignStudio
Installdaystyling
CreateArtisanDesignStudiowrapupbookwithwarranties&care instructions
DESIGN MILESTONE MEETINGS- PHASE III
In-studioorin-homedesignbasedmeetingswithour clientsregardingdesigndecisionswhichareincluded inyourdesignproposal: TBD
Themeetingsoutlinedabovemaybeconsolidatedintofewersessions, dependingonthescopeoftheproject.Ifadditionalmeetingsarenecessaryto advancetheproject,theywillbebilledasprojectmanagement(refertoslide8).
DESIGN MILESTONE MEETINGS- PHASE IV
In-studioorin-homedesignbasedmeetingswithour clientsregardingdesigndecisionswhichareincluded inyourdesignproposal: TBD
Themeetingsoutlinedabovemaybeconsolidatedintofewersessions, dependingonthescopeoftheproject.Ifadditionalmeetingsarenecessaryto advancetheproject,theywillbebilledasprojectmanagement(refertoslide8).
CONSTRUCTION MILESTONE MEETINGS PHASE III
On-siteconstruction-basedmeetingwithcontractors &subcontractorswhichareincludedinyourdesign proposal:
TBD
Themeetingsoutlinedabovemaybeconsolidatedintofewersessions, dependingonthescopeoftheproject.Ifadditionalmeetingsarenecessaryto advancetheproject,theywillbebilledasprojectmanagement(refertoslide8).
ROPOSED DESIGN FEE
Weunderstandthatourclientsneedtoknowwhattoexpectinthis processaswellasknowtheestimatedcostofachievingthevision weareworkingtocreate.
Ratherthanbillingatanhourlyrateforthedesignprocess,thisflatfee givesourclientsabetterideafromthebeginningoftheprojectofwhat willberequiredtodothebestjobontheirbehalf.Thisfeeisdevelopedby considerationofourhistoricaldataofsimilarprojects,thesize&scopeof workoutlinedandourestimatedtimetocompletethedeliverables.
Additionalprojectmanagementwillbeinvolvedintheprojectexecution andcoordinationwiththecontractor/subsforanhourlyrateof$200/hour forthisportionoftheservicesisoutlinedontheadditionalservicespage.
MINIMUM EXPENDITURE 7
PHASE IV: MINIMUM EXPENDITURE $TBD
Theminimumexpenditureforyourprojectistheinvestmentinproductsyouare agreeingtopurchasethroughArtisanDesignStudio.ThisistheMINIMUMamount youcanexpecttospendtofurnishyourspaceinamannerconsistentwiththe workyou'veseenfromArtisanDesignStudio.Thisisnotabudgetanddoesnot includesalestax.
Thebenefitstoourclientsofaminimumexpenditure:
Becauseofthevolumewemeetwithourvendors,weareabletoofferverycompetitive pricingfortheitemsincludedinyourexpenditure
Wehaveaccesstouniqueoptionsthataresimplynotavailabletothoseoutsideofthe designtrade
Wecontrolallproductorderstoensureaccuracy
Wetrackallordersregularlytoensureitemsshipandarriveasexpected
Wecontrolthereceivingatourclimatecontrolledwarehousetoensureitemsare inspectedintimetoreportandcorrectanydamages
Wehandlethedeliverytoyourprojecttoensurethatitemsmakeittothejobsitein perfectcondition&ontime
Weareabletokeepourdesignfeesreasonablesinceaportionofthecostsassociated withdesigningthejobforourclientscanbecoveredbythesaleofproductsyou'llbe purchasinganyway
Inshort,thisallowsourclientsthepeaceofmindtodowhattheydobestbecausewe areinchargeofwhatWEdobest
Thisis,withoutquestion,thebestoptionforensuringclientsatisfaction.Inadditionto beingfrustrating,delayscancostyoumoney,andwe'reheretokeepthingsmoving forward.
DON'T WORRY. WE'VE GOT THIS!
Asummaryofwhat’sincludedinyourminimumexpenditure
DDITIONAL RVICES 8
PROJECTMANAGEMENTFEES:
Projectmanagementfeesarehourlydesignfeesforonsitemeetings/inofficephonecalls, etcthatfalloutsideoftheoriginalscopeoftheproject.Thesearebilledoverandabovethe standardfeesbecauseoftentimes,theseappointmentsarescheduledbyandconductedby outsidetradespeopleandwehavelittlecontroloverthefrequencyanddurationofthese meetings.Thesefeesareaccruedhourlyatareducedrateof$200perhourandbilled monthly
ADDITIONALDESIGNSERVICESREQUESTEDBYTHECLIENTORCONTRACTOR:
Additionaldesignservices,plans,3Dmodelsordrawingsthatarerequestedoutsideofthe agreeduponscopeofworkarebilledatourstandardrateof$200perhour.Anycontractor requestswillalwaysbeapprovedbytheclientpriortoanyworkbeingdone
TRAVELCHARGES:
MostofourprojectsarewithinthenorthAtlantaarea.We'rehappytoworkonprojects outsideofthemetroarea,butprojectsoutsideofa25mileradiusofourstudioinRoswellwill incuratravelchargeof$100perhour
OUTOFTOWNPROJECTS:
Yes!Wewillworkonyourvacationhomeorinvestmentproperty.Feesforoutoftownjobwill beassessedonacasebycasebasis
PLANREVIEW:
AnaddedsetofeyesonyourplansBEFOREconstructionbeginsisINVALUABLEtoensuringa successfulendresult.Changesmadeafterconstructionbeginscanbechallenging& expensive
YMENT ONS 9
DesignFeesareduepriortostartofproject,typicallywhen contractissigned
Multi-stageprojectsmayhavedesignfeesstaggered basedontimelineofeachphase
Paymentsforfeesmaybemadebycash,checkor electroniccheck(Vialinkonourinvoice).Electronic&Credit Cardpaymentswillbeassessedprocessingfees
Twobasicrevisionsareincluded,anyadditionalaredoneat theArtisanDesignStudiorevisionrateof$200.00perhour.
Anyworkoutsideofscopeoutlinedhereinwillrequirea signedaddendum/changeorderbytheclient.
Productordersmustbepaid100%inadvanceofordering Custommerchandiseismadeforourclients,andtherefore, isnotreturnable
IMPORTANT DETAILS PLEASE READ!
The expenditure amount is NOT a budget, but we will work with you to establish a budget based on your scope
Nolabororsalestaxareincludedintheexpenditure,withtheexceptionofcustomwindowtreatmentsorbedding Freight,installation&deliveryarenotincludedoninvoicesorintheminimumexpenditureandwillbebilled followinginstallation
We are not licensed contractors. However, we are skilled in project management and knowledgeable in buildingtechniquesandmaterials.
Weincludealltrackingofproductsandfurnishings,aswellashandingtheprogressionofeventsrelatingto orderingandinstallation.Thereisnoadditionalfeeforthisservice,asitisincludedinyourdesignfee.
13 WHAT TO EXPECT
ArtisanDesignStudiofocuseson FULLSERVICEINTERIORDESIGN.
Weareheretohelpyoudevelop yourdesigndirection, coordinatethatdesignvision overallaspectsofthedesignto thevarioustradeshelpingwith thisproject,andensurethatthe detailsareimplementedwithout ahitch.
CONSTRUCTIONDOCUMENTS
ADVANCINGTHEPROJECTS
Here'showweaccomplishallof this!
SITEVISITSANDMANDATORYMILESTONES WEEKLYPRODUCTSTATUSUPDATES
14 CONSTRUCTION DOCUMENTS
WHATDOESTHISINCLUDE?
WHEREAPPLICABLE:
TileSummariesforeachareaincludingall selections,elevationdrawingsofalldetail areas,groutcolorsandspecifications,niche/ benchlocations,etc.
Cabinetplanswithscaleddrawings, elevations,3Drenderings,etcasdefiniedin yourprojectscope
Plumbingselections,specs&detailed installationinstructions
Lightingselections,specs&detailed installationinstructions
Detailedhardwarediagramswithselections foreacharea,aswellasplacement information
Paintschedulesdetailingsheenandcolorof eacharea,anddetaileddrawingsof complicatedspaces
15 CONSTRUCTION DOCUMENTS
PERSPECTIVES,RENDERINGS,ELEVATIONS,FLOORPLANS
Whenallofthedetailsarepreciselyplannedandconveyed,thereislessroomforerroror miscommunication.Wewanttoensurethatallworkisimplementedasdesigned....THEFIRSTTIME!
ADVANCING THE PROJECT
WHATDOWEMEANBYTHIS?
Oncewebeginonyourproject,you'llbereceivingregular communicationfromourteam.Thiswillbeintheformofemails askingquestionsaboutyourpreferences,sendingconstruction documentstoyouforreview,settingnecessaryappointmentstokeep yourprojectrollingforward.
Pleasetakethetimeyouneedtoreviewcarefullyandaskany questionsyouneed.Pleasegetbacktousasquicklyasyoucan followingyourreviewtokeepthemomentumgoing.
Forfurnishingsprojects,we'llbeincontactweekly(usuallyonFridays) toupdateyouonwhenitemsforyourprojectarescheduledtoarrive toourwarehouse.
Ifthejobdelayswithoutdecisionsbeingmadeformorethan3weeks wereservetherighttochargea"restart"feeequalto4hoursof billabletimetogetourbrainsengagedagain!
PRODUCT PRICING STRUCTURE
Wehavealmost20yearsofcuratedrelationshipswithourvendors.
Weareconfidentintheirquality,warranty&reliability
Customerserviceiscrucialwithourtrustedsuppliers,andour relationshipswithourcustomerservicerepscomesinhandywhen unavoidableissuesmayarise.
Ourpricingisalwayscompetitive
Themostimportantthingtorememberisthatwetakeyour signatureonourcontracttomeanthatyoutrustandareexcited forthedirectandexperiencedinputwewilldevotetotheexecution ofyourproject.Ourrecommendationsaremeanttobeinthebest interestofourcollectivegoalsandwedonotanticipatewhen signingonwithaclientthattheywillbeshoppingforproduct alongsideus.Thattrulydefeatsthepurposeofhiringus.Wepolitely requestyourhonestandenthusiasticfeedbackandcollaboration, butalsoanunderstandingthatkeepinganopenmindand allowingusthefreedomtofindthebestsolutions,productsand designsforyouisimportanttotheoverallgoalofdevelopingan amazinglybeautifulandfunctionalendresult.
WE HAVE SPENT YEARS PERFECTING THIS BUSINESS MODEL SO THAT WE CAN PROUDLY OFFER A WIN/ WIN FOR BOTH OUR FIRM & OUR CLIENTS. WE PROMISE EXCELLENT DESIGN, SUPERIOR PRODUCTS, EXPERT ATTENTION TO DETAIL & FAIR PRICING
COMMUNICATION IS OUR STRENGTH
HOWWILLWEINFORMYOU?
Wesendweeklyupdatesfromourdesignteamnotinganychangesto yourproject,openinvoices,calendarupdates,deliveryupdatesand anythingelserelatedtotheprogressofyourproject
Forthosewhowishtohaveit,wecanprovideasharedDropboxfolder foruploadingyourideas
Weaskthatallcommunicationbesentinwritingviaemail(shortof urgenttextsforrunninglate,meetingcancellations,etc).Thishelpsto ensurewedon'tmissimportantcommunicationandthatweareallon thesamepage.
Werealizethattextingissometimestheeasiestformof communication,butwekindlyaskthattextnotbeyourprimarymethod ofcommunication.Thenatureofourbusinesshasusfrequentlyaway fromourdesksandtextmessagesareeasilyoverlooked.Please communicatebyemailwheneverpossibleorimportant,butknowyou maynotgetanimmediateresponse.Ifyou'rerunninglate,lost,orneed tocancelonshortnotice,textingisfine.
CHANGE ORDERS
ANDHOWWEHANDLETHEM
Changesmustbemadeinwriting
Changesinvolvingthecontractororarchitectmustbesubmitted tothemdirectly,butpleasecopyusonallcommunicationsowe canmakenecessarynotesofthechangesandworkwithyour contractororarchitecttocomeupwiththebestsolution
PlanrevisionsmadebyArtisanDesignStudiowillbemadeata fee of$200/hour
Custommerchandiseisnotreturnable
Anythingnoncustomthatcanbereturnedwillbeassessedreturn freightcharges,aswellasrestockingfeesfromthevendor,aswell asprojectmanagementfeesforourtimetohandlethereturn
CONTRACTOR COMMUNICATION
ANDHOWWEWORKWITHTHEM
Weprideourselvesonourrelationshipsandourcommunication withcontractors,whetheryou'reusingoneofourrecommended contractorsoryourown.Wepromisetoplaywellwitheveryone!
Somecontractorswhohaveworkedwithdesigners(notus!)inthe pastfearthatwemaycomplicatetheprocess.That'ssimplynot truewithArtisanDesignStudio.Wehelpyoustayonbudget,on timelineandensureyouarehappywithhowyourprojectturnsout. Yourcontractorwillfinishtheprojectwithlessstress,happier clientsandaprojecttheywillbeproudtoaddtotheirportfolio.
Wearenotlicensedcontractors,andassuch,wecannotcontrol subschedules&timelines.Wedoworkcloselywithyourcontractor andtheirsubcontractorstomaintainopencommunicationabout timelines
Weareveryconscientiouswhenworkingwithsubsorcontractorsand onlyworkwithandrecommendthosewetrustinourownhomes.We donotwarrantytheirworkorassumeanyliabilityfortheir performance.
PURCHASING, ORDERING, & INVOICING
Furniture&otheritemsmustbepaidinfullattimeofordering
ArtisanDesignStudioisnotresponsibleforpriceincreasesorstock changesduetodelayininvoicepayment.Reselectionduetolack ofpaymentisnotincludedinyourdesignfeeandwillbebilledat ourstandardhourlyrate($200)priortoreplacementitemsbeing ordered
Returnedpaymentswillbeassesseda$55fee
Invoicesmorethan30dayspastduewillincurlatepaymentfees
Wealwaysdoourbesttomoveheavenandearthtogetyour itemsonsiteasquicklyaspossible.Quiteoften,wearesuccessful.
Occasionally,therearemanufacturerdelaysthatareunavoidable Weeklyorderupdateswillbeprovidedforallitemsonorder.Ifyou donotreceiveanupdate,itisbecausetherearenochangesfrom thepreviousweek'supdate
ArtisanDesignStudiowillhandleanywarrantyissueson merchandiseweprovide.Pleasecontactusforwarrantyissues,not themanufacturer.Allwarrantieswillbeinaccordancewiththe manufacturer'spublishedwarrantyforthatitem.
PaymentviacreditcardorACHmaybeassessedaconveniencefee inaccordancewithourpaymentprocessor
RECEIVING, STORAGE, & DELIVERY
THELOGISTICSANDHANDLING
Allitemsareshippedtoourreceivingwarehousefortimely inspection.Thisallowsustohandleanyclaimsordamagesif necessary,andensureyouritemsarekeptsafeuntilreadyfor installation
Receiving,inspection&storagefeeswillaccrueoverthe courseoftheprojectandwillbebilledattheendofthe project.
Freightisdifficulttoestimateinadvancewithfluctuatingfuel costsandsurcharges.Wearehappytodoourbestto estimatefreightcharges,butallfreight/shippingchargeswill beaddedtoyourfinalinstallationinvoice
Deliverychargestothejobsitewillbeaddedtofinal installationinvoice.Wewilldoourbesttominimizethe numberoftripsnecessarytodelivery,butwillalwaysallowour clientstoaddadditionaldeliverieswhendesired.Ifanyitemis backorderedandpotentiallyaffectingtheinstalldaytimeline, wewilldiscussoptions&applicablecostswithourclients
FORMER PROJECTS
Fromfrumpytofabulous,mundaneto magnificent,wonkytowonderful... yougettheidea!
WE LOVE OUR CLIENTS!
"Ryanispatient,kindand understanding. Sheisatrueprofessional. Weputourtrustinherandshehas neverdisappointed.Shealways comesthroughandalwayshasher client’sbestinterestinmind. Wewouldnotuseanyoneelse."
-Renee&NormanShirley
"Ithasbeenapleasuretoworkwith Ryan.Shelistenstothevisionofher clientsandbringslifetotheproject. Herabilitytocollaborateand communicatewithbuilders/ contractorsisoutstanding.She blendsbeautifuldesignwith functionalityforafamily.Weare thrilledwiththebeautifulhomeshe helpeduscreate."
-Sue&RickHaviland
"Wordscan'talwaysexpress ourfeelingsaboutthechanges thathavebeenmadewithin ourhome.Wearemesmerized bythetransformation!"
-Dennis&ValerieRiley
