ATHWAL RESIDENCE
WHOLE HOUSE FURNISHINGS: PHASE I
ScopeofWorkandFeeProposal
Thisdocumentoutlinesthedeliverablesandscopeofworkfortheclientand feestructure.Thecontractwillbesentafteracceptanceofthefeeproposal.
"INORDERTOBEWELL-DESIGNED,ASPACEMUSTBEBOTH FUNCTIONAL&BEAUTIFUL"
-RYANWILLIAMSOWNER, ARTISAN DESIGN STUDIO
THANK YOU
"Ryanispatient,kindand understanding. Sheisatrueprofessional. Weputourtrustinherandshehas neverdisappointed.Shealways comesthroughandalwayshasher client’sbestinterestinmind. Wewouldnotuseanyoneelse."
-Renee&NormanShirley
WE LOVE OUR CLIENTS!
"Ithasbeenapleasuretoworkwith Ryan.Shelistenstothevisionofher clientsandbringslifetotheproject. Herabilitytocollaborateand communicatewithbuilders/ contractorsisoutstanding.She blendsbeautifuldesignwith functionalityforafamily.Weare thrilledwiththebeautifulhomeshe helpeduscreate."
-Sue&RickHaviland
"Wordscan'talwaysexpress ourfeelingsaboutthechanges thathavebeenmadewithin ourhome.Wearemesmerized bythetransformation!"
-Dennis&ValerieRiley
clients,buttohelpensuretheirprojectsrunsmoothly
Weprideourselvesonoutstandingcustomerservice,professionalismandcommunication
ABOUTARTISAN DESIGN STUDIO
WHO ARE WE?
Ourclientsarebusyprofessionalsandparentswhodon'thavethetimeorthevisiontopull theirspacestogether,theconfidenceintheirowndesigndecisions,theeducationto implementgooddesign,therightsourcestofindwhattheyarelookingfor,ora combinationofallofthesethings.Wealleviatetheindecision,stress,guesswork, frustration&andmistakesthatarecommonindesignprojects.
WHO ARE OUR CLIENTS?
HOW ARE WE DIFFERENT?
PrincipaldesignerRyanWilliamsgrewupinacustomhomebuildingfamilyand understandsbuildingandconstructiononalevelthatfewdesignersgrasp
Her20+yearsofdesignexpertiseallowsforseamlesscollaborationbetweenthedesignof yourprojectandtheexecutionofitsdetails.Havinganenjoyableprocessisasimportantto usastheendresult.
WeconsiderourclientsfamilyandworktirelesslytoensuretheirsatisfactionwithArtisan DesignStudio
MEET THE TEAM
Ryan Williams OWNER& PRINCIPLEDESIGNER
RyanWilliams,principaldesignerandownerofArtisanDesign Studio,hasbeenpracticinginteriordesignformorethan20 yearsandhasownedherbusinessforover15ofthoseyears. Herapproachtodesigngoesfarbeyondcreatingbeautiful spaces—Ryanisdeeplycommittedtounderstandingher clientsandtheirfamiliestodesignhomesthatsupporttheir mental,physical,andemotionalwell-being.Shepridesherself onbeingboththeexpertintheroomandafriendatthetable.
RyanearnedherBachelorofSciencedegreeinFurnishings& InteriorsfromUniversityofGeorgia.AnAtlantanative,she currentlylivesinRoswellwithherhusbandandtwochildren. OnSaturdays,you’llmostlikelyfindhercheeringfromthe sidelinesatbaseballgames,swimmeets,orcheer competitions.
Outsideofthestudio,Ryanispassionateaboutservingboth herindustryandcommunity.Sheservesontheboardsofthe ProfessionalWomeninHomebuildingCouncilandtheCustom Homebuilders&RemodelersCouncilfortheAtlantaHome BuildersAssociation.Sheisalsoaboardmemberand selectioncommitteememberforSunshineonaRanneyDay, wheresheenjoysdesigningaccessiblebedrooms,bathrooms, andtherapyspacesforchildrenwithspecialneeds.In addition,RyanisaRotaryInternationalmemberthroughthe RoswellchapterandservesontheboardofBeTHEVoice.
JUNIORDESIGNER
AbbyGokhaleisarecentgraduateofthe InteriorDesignprogramatSCADAtlanta.She ispassionateaboutresidentialdesignand lovescreatingpersonalized,welcoming spacesthatourclientscancallhome.Abby assiststheArtisanteamwithfloorplanning, productprocurement,anddesign assistance.Inherfreetime,sheenjoys exploringdesigntrendsandspendingtime withherfamily.
RyleeRutlandearnedherBachelor’sdegreein InteriorDesignfromGeorgiaSouthern University.Ryleehasaloveforminimalism, naturalgreensandblues,andincorporating uniqueelementsthatmakeeachspaceoneof akind.She’spassionateabouttransforming interiorsintobeautiful,functionalreflectionsof thepeoplewholiveandworkinthem.Inher freetime,sheenjoysspendingtimeonthelake withherfamily&furbabies.
Rylee Rutland
JUNIORDESIGNER
abby gokhale
HOW WE WORK WITH CLIENTS
OurprojectsincludeaDesignFlatFee,aMinimum ExpenditureandProjectManagementFees
The Design Flat Fee
Basedontheagreed-uponprojectscope,wewilldevelopaflatfeeforthedesign servicesneededtocompleteyourproject.Thisensurestherewillbenoguessingat howmuchourserviceswillcost,orsurprisesoninvoices.
The Minimum Expenditure
(this applies mostly to furnishings projects)
Eachfullservicedesignprojectwillincludeaminimumexpenditureontangible elementsfortheproject.Thisexpenditurecanincludefurnishings,rugs,lighting, customwindowtreatments,artwork,bedding,etc.Thisisnotabudgetpersebuta minimumagreeduponamounttoengageourresources.Pleasenotethat minimumexpendituresdonotincludesalestax,freightordelivery&installation.
Project Management - Hourly
Projectmanagementtimeisbilledmonthly.Projectmanagementincludes unplannedorunpredictableon-sitemeetingtimewithyourcontractor, subcontractors,etc.Becausemanyon-sitemeetingsinvolveothervendors,weare notalwaysincontrolofthetimelinesorfrequencyofthesemeetings,sounless notedinyourscope,thistimeisbilledseparatelyfromtheprojectdesignfee.
SCOPE OF SERVICES
FRONTPORCH
Select&sourceoutdoorloungefurnitureandplantersin needed
FOYER
Select&sourceanarearug,artworkforthemainfoyerwall &adjacenthallway,andbenchbeneaththeartwork
Retaintheexistingmirror
STUDY
Select&sourceanarearug,acomfortablereadingchair withottoman,stoolsbeneaththedeskasneeded,light fixture,art,andaccessoriesasneeded
Evaluatereplacingtheexistingdesk&chair
KITCHEN
Selectandsource4-5counter-heightstoolswithlowbacks (non-swivel),pendantlightsovertheisland,runner,and consoleneartheentryway
SCOPE OF SERVICES
DININGROOM
Developtheoptimalfurniturelayoutforthespace
Select&sourceadiningchandelier,diningtableandseating for6-8guests
FAMILYROOM
Spaceplanthefamilyroomtomaximizefunctionalitywhile makingthespacefeelopen,inviting,andcomfortable
Replacetheexistingfloatingshelveswithaconsole
Retaintheexistingdraperiesiftheycomplementthenew design
Select&sourcealargerchandelier,neutralarearug,sofa (orsofawithchaise),loungechairstocomfortablyseat6-8 people,ottoman,art,andaccessoriesasneeded
Exploreincorporatingawindowseatinthebaywindowarea
SCOPE OF SERVICES
GUESTBEDROOM(FIRSTFLOOR)
Designtheroomtofunctionasbothaguestbedroomand David'smusicspace
Incorporatetheexistingvintagespeakers
Select&sourceabed,nightstands,outdoorloungechairs, art,andaccessoriesasneeded
PRIMARYSUITE
Select&sourceanewbed(woodenheadboard), nightstands,newbench,arearug,dresser/consoleunder theTV,sconcesbesidetheTV(tbd),art,andaccessoriesas needed
Retaintheexistingdraperiesandhardware
Incorporateasculpturaldecorativeelementwithinthelinen closetoftheprimarybathroom
Selectartworkfortheendofthehallwayleadingtothe primarysuite
SCOPE OF SERVICES
OUTDOORLIVING
Designseatingtocomfortablyaccommodateupto12 guestswhenentertaining
Select&sourcechairsforoutdoorfirepitarea,3-4chaise loungesforthepool,outdoorsectionalwithcover&firepit/ coffeetablefortheuncoveredportion,loungechairsforthe coveredporchadjacenttotheprimarysuite,andadditional outdoorseatingneededforotherareas
SCOPE OF SERVICES
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
Submitdetailedquestionnaireforreview
VerifiedFieldMeasureofSpacesincludedinscope
InternalAnalysisoftheclient'swishlisttodetermineneeds&wants
Highlightdesigninspirationtohelpclientvisualizedirection
Weeklyrecapemailsfromstarttofinishofprojecttoprovide schedulinginformation&progressnotes
CREATIVECOMPOSITION-GENERATINGTHEMAGIC
Designofspaceplanoptionsbasedonfunctionality,budget
Prepareschematicfloorplansforeachareaofscope
Identifymaterials/finishesforeachareaofscope
Presentationofdesignconceptsincludingmaterials,finishes& fixturesforreviewandrefinement
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
CONSTRUCTIONDOCUMENTATIONWHERENEEDED-ENSURINGSUCCESS
Overalldrawings&elevationsofallapplicableareas
Developspecificationbookforcontractor&subs(ie:TheWorksite Bible)
INVESTMENTMANAGEMENT-KEEPINGGOALSINMIND
Budgetdiscussion&implementation
Guidanceonallowances&budgetdistribution
SCHEDULING&PLANNING
Ensuringselectionsareinaccordancewithdesiredtimeline
SCOPE OF SERVICES
DELIVERABLES:WHAT YOU CAN EXPECT FROM US
PROCUREMENT-ALLTHEMOVINGPARTS
Orderallsamplesforpresentations
Prepareselectionssummariesforitemsorderedbycontractor PreparepurchaseordersforallitemsorderedbyArtisan Ordering,tracking,managingreceivingofallitemsorderedbyArtisan
INSTALLATION-THEFUNPART
Coordinateprofessionaldelivery&installationofallfurnishings, windowtreatments&accessoriesprocuredbyArtisanDesign Studio
Installdaystyling
CreateArtisanDesignStudiowrapupbookwithwarranties& careinstructions
DESIGN MILESTONE MEETINGS
In-studioorin-homedesignbasedmeetingswithour clientsregardingdesigndecisionswhichareincluded inyourdesignproposal:
DetailedOn-sitemeasurements
Conceptmeeting&spaceplanoverview
Furnishingsreview
Finishesreview
Art&accessoriesreview
FINALINSTALLATIONS!
Themeetingsoutlinedabovemaybeconsolidatedintofewersessions, dependingonthescopeoftheproject.Ifadditionalmeetingsarenecessaryto advancetheproject,theywillbebilledasprojectmanagement(refertoslide8).
ROPOSED DESIGN FEE
DESIGN FEE $22,500
Weunderstandthatourclientsneedtoknowwhattoexpectinthis processaswellasknowtheestimatedcostofachievingthevisionweare workingtocreate
Ratherthanbillingatanhourlyrateforthedesignprocess,thisflatfeegivesour clientsabetterideafromthebeginningoftheprojectofwhatwillberequiredtodo thebestjobontheirbehalf.Thisfeeisdevelopedbyconsiderationofourhistorical dataofsimilarprojects,thesize&scopeofworkoutlinedandourestimatedtimeto completethedeliverables.
Additionalprojectmanagementwillbeinvolvedintheprojectexecutionand coordinationwiththecontractor/subsforanhourlyrateof$200/hourforthisportion oftheservicesisoutlinedontheadditionalservicespage.
MINIMUM EXPENDITURE 7
MINIMUM EXPENDITURE $115,000
Theminimumexpenditureforyourprojectistheinvestmentinproductsyouare agreeingtopurchasethroughArtisanDesignStudio.ThisistheMINIMUMamount youcanexpecttospendtofurnishyourspaceinamannerconsistentwiththe workyou'veseenfromArtisanDesignStudio.Thisisnotabudgetanddoesnot includesalestax.
Thebenefitstoourclientsofaminimumexpenditure:
Becauseofthevolumewemeetwithourvendors,weareabletoofferverycompetitive pricingfortheitemsincludedinyourexpenditure
Wehaveaccesstouniqueoptionsthataresimplynotavailabletothoseoutsideofthe designtrade
Wecontrolallproductorderstoensureaccuracy
Wetrackallordersregularlytoensureitemsshipandarriveasexpected
Wecontrolthereceivingatourclimatecontrolledwarehousetoensureitemsare inspectedintimetoreportandcorrectanydamages
Wehandlethedeliverytoyourprojecttoensurethatitemsmakeittothejobsitein perfectcondition&ontime
Weareabletokeepourdesignfeesreasonablesinceaportionofthecostsassociated withdesigningthejobforourclientscanbecoveredbythesaleofproductsyou'llbe purchasinganyway
Inshort,thisallowsourclientsthepeaceofmindtodowhattheydobestbecausewe areinchargeofwhatWEdobest
Thisis,withoutquestion,thebestoptionforensuringclientsatisfaction.Inadditionto beingfrustrating,delayscancostyoumoney,andwe'reheretokeepthingsmoving forward.
DON'T WORRY. WE'VE GOT THIS!
MINIMUM EXPENDITURE
Asummaryofwhat’sincludedinyourminimumexpenditure
FRONTPORCH
Outdoorseating(fortwo)&endtable
Planters
FOYER
Rug
Artforfrontwall&hallway
Bench
STUDY
Rug
Readingchairwottoman
Stoolsunderdesk
Desk&chair(ifwedecidenottokeepexisting)
Chandelier
KITCHEN
Counterstools
Pendants
Runner
Entryconsole
MINIMUM EXPENDITURE 7
Asummaryofwhat’sincludedinyourminimumexpenditure
DININGROOM
Diningtable
Seatingfor6(canaddmorechairs,6includedinestimated expenditure)
Chandelier
FAMILYROOM
Sofa
Chairs
Rug
Chandelier
Consoles/tallcabinetbesidefireplace
Ottoman
Smallseatnearwindowforcat
GUESTBED
Bed
Nightstands
LoungechairsforDavid
Consoletableforvintagespeakers
MINIMUM EXPENDITURE
Asummaryofwhat’sincludedinyourminimumexpenditure
PRIMARYSUITE
Bed
Bedding
Nightstands
Bench
Rug
Dresser/storagepieceunderTV
SconcesbesideTV(TBD)
Loungechairsforcoveredporch&endtable
OUTDOORLIVING-UNCOVEREDPORTION
Sectional
Firetable/cocktailtable
Endtables
Chaiseloungesforpool(2)
Diningtable&chairsformin6people
Firepitchairs(4)
*Anestimateforoverallart&accessoriesisincludedinthe minimumexpenditure
ADDITIONAL SERVICES 8
PROJECTMANAGEMENTFEES:
Projectmanagementfeesarehourlydesignfeesforonsitemeetings/inofficephonecalls, etcthatfalloutsideoftheoriginalscopeoftheproject.Thesearebilledoverandabovethe standardfeesbecauseoftentimes,theseappointmentsarescheduledbyandconductedby outsidetradespeopleandwehavelittlecontroloverthefrequencyanddurationofthese meetings.Thesefeesareaccruedhourlyatareducedrateof$200perhourandbilled monthly
ADDITIONALDESIGNSERVICESREQUESTEDBYTHECLIENTORCONTRACTOR:
Additionaldesignservices,plans,3Dmodelsordrawingsthatarerequestedoutsideofthe agreeduponscopeofworkarebilledatourstandardrateof$200perhour.Anycontractor requestswillalwaysbeapprovedbytheclientpriortoanyworkbeingdone
TRAVELCHARGES:
MostofourprojectsarewithinthenorthAtlantaarea.We'rehappytoworkonprojects outsideofthemetroarea,butprojectsoutsideofa25mileradiusofourstudioinRoswellwill incuratravelchargeof$100perhour
OUTOFTOWNPROJECTS:
Yes!Wewillworkonyourvacationhomeorinvestmentproperty.Feesforoutoftownjobwill beassessedonacasebycasebasis
PLANREVIEW:
AnaddedsetofeyesonyourplansBEFOREconstructionbeginsisINVALUABLEtoensuringa successfulendresult.Changesmadeafterconstructionbeginscanbechallenging& expensive
FEE & PAYMENT PROVISIONS
DesignFeesareduepriortostartofproject,typicallywhen contractissigned
Multi-stageprojectsmayhavedesignfeesstaggered basedontimelineofeachphase
Paymentsforfeesmaybemadebycash,checkor electroniccheck(Vialinkonourinvoice).Electronic&Credit Cardpaymentswillbeassessedprocessingfees
Twobasicrevisionsareincluded,anyadditionalaredoneat theArtisanDesignStudiorevisionrateof$200.00perhour. Anyworkoutsideofscopeoutlinedhereinwillrequirea signedaddendum/changeorderbytheclient. Productordersmustbepaid100%inadvanceofordering Custommerchandiseismadeforourclients,andtherefore, isnotreturnable
IMPORTANT DETAILS PLEASE READ!
The expenditure amount is NOT a budget, but we will work with you to establish a budget based on your scope
Nolabororsalestaxareincludedintheexpenditure,withtheexceptionofcustomwindowtreatmentsorbedding Freight,installation&deliveryarenotincludedoninvoicesorintheminimumexpenditureandwillbebilled followinginstallation
We are not licensed contractors. However, we are skilled in project management and knowledgeable in buildingtechniquesandmaterials.
Weincludealltrackingofproductsandfurnishings,aswellashandingtheprogressionofeventsrelatingto orderingandinstallation.Thereisnoadditionalfeeforthisservice,asitisincludedinyourdesignfee.
13 WHAT TO EXPECT
ArtisanDesignStudiofocuseson FULLSERVICEINTERIORDESIGN.
Weareheretohelpyoudevelop yourdesigndirection, coordinatethatdesignvision overallaspectsofthedesignto thevarioustradeshelpingwith thisproject,andensurethatthe detailsareimplementedwithout ahitch.
CONSTRUCTIONDOCUMENTS
ADVANCINGTHEPROJECTS
Here'showweaccomplishallof this!
SITEVISITSANDMANDATORYMILESTONES WEEKLYPRODUCTSTATUSUPDATES
14 CONSTRUCTION DOCUMENTS
WHATDOESTHISINCLUDE?
WHEREAPPLICABLE:
TileSummariesforeachareaincludingall selections,elevationdrawingsofalldetail areas,groutcolorsandspecifications,niche/ benchlocations,etc.
Cabinetplanswithscaleddrawings, elevations,3Drenderings,etcasdefiniedin yourprojectscope
Plumbingselections,specs&detailed installationinstructions
Lightingselections,specs&detailed installationinstructions
Detailedhardwarediagramswithselections foreacharea,aswellasplacement information
Paintschedulesdetailingsheenandcolorof eacharea,anddetaileddrawingsof complicatedspaces
15 CONSTRUCTION DOCUMENTS
PERSPECTIVES,RENDERINGS,ELEVATIONS,FLOORPLANS
Whenallofthedetailsarepreciselyplannedandconveyed,thereislessroomforerroror miscommunication.Wewanttoensurethatallworkisimplementedasdesigned....THEFIRSTTIME!
ADVANCING THE PROJECT
WHATDOWEMEANBYTHIS?
Oncewebeginonyourproject,you'llbereceivingregular communicationfromourteam.Thiswillbeintheformofemails askingquestionsaboutyourpreferences,sendingconstruction documentstoyouforreview,settingnecessaryappointmentstokeep yourprojectrollingforward.
Pleasetakethetimeyouneedtoreviewcarefullyandaskany questionsyouneed.Pleasegetbacktousasquicklyasyoucan followingyourreviewtokeepthemomentumgoing.
Forfurnishingsprojects,we'llbeincontactweekly(usuallyonFridays) toupdateyouonwhenitemsforyourprojectarescheduledtoarrive toourwarehouse.
Ifthejobdelayswithoutdecisionsbeingmadeformorethan3weeks wereservetherighttochargea"restart"feeequalto4hoursof billabletimetogetourbrainsengagedagain!
PRODUCT PRICING STRUCTURE
Wehavealmost20yearsofcuratedrelationshipswithourvendors.
Weareconfidentintheirquality,warranty&reliability
Customerserviceiscrucialwithourtrustedsuppliers,andour relationshipswithourcustomerservicerepscomesinhandywhen unavoidableissuesmayarise.
Ourpricingisalwayscompetitive
Themostimportantthingtorememberisthatwetakeyour signatureonourcontracttomeanthatyoutrustandareexcited forthedirectandexperiencedinputwewilldevotetotheexecution ofyourproject.Ourrecommendationsaremeanttobeinthebest interestofourcollectivegoalsandwedonotanticipatewhen signingonwithaclientthattheywillbeshoppingforproduct alongsideus.Thattrulydefeatsthepurposeofhiringus.Wepolitely requestyourhonestandenthusiasticfeedbackandcollaboration, butalsoanunderstandingthatkeepinganopenmindand allowingusthefreedomtofindthebestsolutions,productsand designsforyouisimportanttotheoverallgoalofdevelopingan amazinglybeautifulandfunctionalendresult.
WE HAVE SPENT YEARS PERFECTING THIS BUSINESS MODEL SO THAT WE CAN PROUDLY OFFER A WIN/ WIN FOR BOTH OUR FIRM & OUR CLIENTS. WE PROMISE EXCELLENT DESIGN, SUPERIOR PRODUCTS, EXPERT ATTENTION TO DETAIL & FAIR PRICING
COMMUNICATION IS OUR STRENGTH
HOWWILLWEINFORMYOU?
Wesendweeklyupdatesfromourdesignteamnotinganychangesto yourproject,openinvoices,calendarupdates,deliveryupdatesand anythingelserelatedtotheprogressofyourproject
Forthosewhowishtohaveit,wecanprovideasharedDropboxfolder foruploadingyourideas
Weaskthatallcommunicationbesentinwritingviaemail(shortof urgenttextsforrunninglate,meetingcancellations,etc).Thishelpsto ensurewedon'tmissimportantcommunicationandthatweareallon thesamepage.
Werealizethattextingissometimestheeasiestformof communication,butwekindlyaskthattextnotbeyourprimarymethod ofcommunication.Thenatureofourbusinesshasusfrequentlyaway fromourdesksandtextmessagesareeasilyoverlooked.Please communicatebyemailwheneverpossibleorimportant,butknowyou maynotgetanimmediateresponse.Ifyou'rerunninglate,lost,orneed tocancelonshortnotice,textingisfine.
CHANGE ORDERS
ANDHOWWEHANDLETHEM
Changesmustbemadeinwriting
Changesinvolvingthecontractororarchitectmustbesubmitted tothemdirectly,butpleasecopyusonallcommunicationsowe canmakenecessarynotesofthechangesandworkwithyour contractororarchitecttocomeupwiththebestsolution
PlanrevisionsmadebyArtisanDesignStudiowillbemadeata fee of$200/hour
Custommerchandiseisnotreturnable
Anythingnoncustomthatcanbereturnedwillbeassessedreturn freightcharges,aswellasrestockingfeesfromthevendor,aswell asprojectmanagementfeesforourtimetohandlethereturn
CONTRACTOR COMMUNICATION
ANDHOWWEWORKWITHTHEM
Weprideourselvesonourrelationshipsandourcommunication withcontractors,whetheryou'reusingoneofourrecommended contractorsoryourown.Wepromisetoplaywellwitheveryone!
Somecontractorswhohaveworkedwithdesigners(notus!)inthe pastfearthatwemaycomplicatetheprocess.That'ssimplynot truewithArtisanDesignStudio.Wehelpyoustayonbudget,on timelineandensureyouarehappywithhowyourprojectturnsout. Yourcontractorwillfinishtheprojectwithlessstress,happier clientsandaprojecttheywillbeproudtoaddtotheirportfolio.
Wearenotlicensedcontractors,andassuch,wecannotcontrol subschedules&timelines.Wedoworkcloselywithyourcontractor andtheirsubcontractorstomaintainopencommunicationabout timelines
Weareveryconscientiouswhenworkingwithsubsorcontractorsand onlyworkwithandrecommendthosewetrustinourownhomes.We donotwarrantytheirworkorassumeanyliabilityfortheir performance.
PURCHASING, ORDERING, & INVOICING
Furniture&otheritemsmustbepaidinfullattimeofordering
ArtisanDesignStudioisnotresponsibleforpriceincreasesorstock changesduetodelayininvoicepayment.Reselectionduetolack ofpaymentisnotincludedinyourdesignfeeandwillbebilledat ourstandardhourlyrate($200)priortoreplacementitemsbeing ordered
Returnedpaymentswillbeassesseda$55fee
Invoicesmorethan30dayspastduewillincurlatepaymentfees
Wealwaysdoourbesttomoveheavenandearthtogetyour itemsonsiteasquicklyaspossible.Quiteoften,wearesuccessful.
Occasionally,therearemanufacturerdelaysthatareunavoidable Weeklyorderupdateswillbeprovidedforallitemsonorder.Ifyou donotreceiveanupdate,itisbecausetherearenochangesfrom thepreviousweek'supdate
ArtisanDesignStudiowillhandleanywarrantyissueson merchandiseweprovide.Pleasecontactusforwarrantyissues,not themanufacturer.Allwarrantieswillbeinaccordancewiththe manufacturer'spublishedwarrantyforthatitem.
PaymentviacreditcardorACHmaybeassessedaconveniencefee inaccordancewithourpaymentprocessor
RECEIVING, STORAGE, & DELIVERY
THELOGISTICSANDHANDLING
Allitemsareshippedtoourreceivingwarehousefortimely inspection.Thisallowsustohandleanyclaimsordamagesif necessary,andensureyouritemsarekeptsafeuntilreadyfor installation
Receiving,inspection&storagefeeswillaccrueoverthe courseoftheprojectandwillbebilledattheendofthe project.
Freightisdifficulttoestimateinadvancewithfluctuatingfuel costsandsurcharges.Wearehappytodoourbestto estimatefreightcharges,butallfreight/shippingchargeswill beaddedtoyourfinalinstallationinvoice
Deliverychargestothejobsitewillbeaddedtofinal installationinvoice.Wewilldoourbesttominimizethe numberoftripsnecessarytodelivery,butwillalwaysallowour clientstoaddadditionaldeliverieswhendesired.Ifanyitemis backorderedandpotentiallyaffectingtheinstalldaytimeline, wewilldiscussoptions&applicablecostswithourclients
FORMER PROJECTS
Fromfrumpytofabulous,mundaneto magnificent,wonkytowonderful... yougettheidea!
