A Well-cared-for Team Delivers! — An Interview With Christy Lane, Beaumont’s New Vice President of Health Care Services

By Richard Lange

Christy Lane is Beaumont’s new Vice President of Health Care Services. Ms. Lane oversees the Health Care Center, Personal Care, Wellness Center, Social Services, and Fitness Center. This interview took place near the end of January via Google Chat.

I want to ask about your background in Health Care.

I started at Christiana Care Hospital as a unit clerk, 3-11 shift during high school, and took positions of increasing responsibility. It was ultimately taking a role as the Admission & Marketing Director and Clinical Liaison at Riverside Christiana's LTC and skilled facility that I knew I enjoyed helping to make people's lives and care better. I became licensed in 2012 and have been an Administrator ever since and truly love what I do.

The trend in Health Care is toward integrated services; what are your thoughts on this?

The focus on health care being person-centered, encompassing total health and wellness, and emphasizing hospitality-based service is the best health care. And an interdisciplinary, integrated approach with effective communication provides seamless care and service delivery.

What is the future of health care, telehealth, smart services, artificial intelligence, and even robots?

Absolutely, all that you mentioned and more. Telehealth became a focus with the onslaught of the COVID epidemic and the shortages in specialists, especially in more rural areas, so many hospitals and health systems are working to improve Telehealth service delivery. Facilities are also looking to add IT to their designs as we are at Beaumont. Smart application health care is advancing rapidly, and all facilities are interested in growth and development and learning to implement. Facilities interested in growth and development are learning to keep their attention on the ever-developing advancements in facility and community design, care delivery, and aging-in-place smart applications.

What has been your best positive experience here at Beaumont? Or how would you describe in a few words your experience here?

Coming to Beaumont was a great decision. The entire community has been so welcoming and warm, and I enjoy getting to know the team members, residents, and their families, and I am excited about all the great things we can accomplish together.