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DIVE INTO THIS YEAR’S RESULTS
from FenderBender Reader's Choice - August 2023
by EndeavorBusinessMedia-VehicleRepairGroup
The most pressing takeaways from the 2023 READER’S CHOICE SURVEY
72.5% OF PARTS ORDERED BY SHOPS ARE OEM
According to this year’s survey results, the majority of shops order OEM partswhile aftermarket, salvaged/recycled, and remanufactured parts make up 27.5% of all orders, a 1.5% increase from 2022.
Influencing Factors
As our world returns to its pre-COVID norms, more people are back in office, on vacations, and on the road. No one wants to be slowed down by waiting on their car in the shop. Finding a reliable dealer to source your parts from in a timely manner gets your customers back on the road and eager to come back to you for their next repair. FenderBender Readers Choice: OEM Parts Dealers is here to help you find reputable dealers to source your parts.
Based on input from 250 survey participants sampled from the qualified circulation of FenderBender earlier this year, we compared statistics against those from years past. The findings highlight the role of OEM parts buying in collision repair shops, analyze what factors impact who shops buy from, and identify the top OEM dealers in the country.
Factors Influencing Who Collision Repairers Choose To Buy From
Survey participants were asked to rate on a scale of 1 (lowest) to 10 (highest) how much each factor influenced where they ordered their parts. Displayed above is the average rating for each factor.
WHO HANDLES PARTS ORDERING?
When asked, survey participants contended that, although the majority of shops assign this responsibility to parts or production managers, an increasing number of owners are taking on this role as well.
WHERE DO SHOPS SOURCE OEM PARTS?
FenderBender asked repairers how they typically source and order their OEM parts. Following last year’s trend, it is clear that online parts ordering continues to be the preferred method of sourcing parts.
