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Making Time Travel Work

Strength And Success

business,” Hotchkiss says. “Our service advisors, our managers and even our techs get paid a base salary or a percentage of whatever they produce, whichever is greater.”

In this respect, Hotchkiss describes his team members as “profit centers within profit centers” because this structure allows for All Tune employees to have independence over their own success.

“So, if you don’t want to work and you want to fiddle with your thumbs and get paid the base salary … then you do,” Hotchkiss says. “If you want to produce, the more you produce, the more you get paid. The more certifications they have, the more they’ll get paid.”

In addition, this structure promotes follow through. Hotchkiss wants his employees to see the value in sticking with the work and putting in the effort.

Cialella: “At the end of the day, you can look at it from a purely selfish perspective and say, ‘I want to be successful.’ In some cases, these business owners have invested their life savings into a business being run by 19-to-20-year old's. In order to be successful, you’ve got to influence the people that work for you. You can’t influence them negatively. That never works.”

Hotchkiss: “Basically, because we’ve got so much competition and the lack of labor. There's such a shortage of mechanics that you’ve got to direct them. You’ve got to show them how they can be successful and what they need to do to be successful.”