Network 1 Solutions

WORK SAFE. WORK EFFICIENT.

LIFT KING - LIGHT DUTY $3,700.00

Allows you to remove and install Pickup Boxes safely and e ciently with one operator

LIFT KING - HEAVY DUTY $4,400.00

Allows you to remove and install Semi Hoods safely and e ciently with one operator

MADE IN AMERICA

Rest assured knowing your dollar supports domestic business.

EFFICIENT

No wasted time.

We use one person, one tool.

SAFE

Meets requirements for ASME PASE-2014

Safety Standard.

CHECK WITH YOUR LOCAL DISTRIBUTOR FOR SPECIAL OFFERS AT NETWORK1SOLUTIONS.COM

888-918-0737 • sales@network1llc.com 210 Pigeon Road, Bad Axe, MI 48413

SCAN ME!

“I would say that we probably had more fun because we were doing something different during those couple weeks making all the improvements that we typically do on a normal day because it was something different for us,” Taylor says. After the team put in place the various improvements, it became evident to Taylor that, regardless of one’s title, every employee was learning and stimulated.

“Over the last year, we were up almost 95 percent in business, and that’s with no DRP relationships.”

Less than 3 percent of his business comes from DRP work, therefore the significant increase was all thanks to his decision to remain open while competitors closed.

The Now

MAACO’s success doesn’t just stop here, as Taylor now plans to implement many of the changes that his business made during COVID-19 in the post-pandemic days to follow.

“We’ve been here for a while, so now we have all the advanced welding and advanced structural steel certificates and all those sorts of things,” Taylor says. “One thing I do know is that the right attitude goes a really really long way and the perception that we have is our reality.”

He notes the importance of not only improving customer satisfaction but the contentment of employees as well.

“Our entire staff and I discussed the fluctuations in the market and all the variables that seemed to be changing daily over the last year,” Taylor says. “I tasked them with an opportunity to not just stay relevant to our existing customers in the changing market, but how to look for opportunities to add value to customers we did not currently serve by thinking outside the box and creating business ideas that would make us easier to use for the services we offer.”

Not only did these actions ensure that Taylor’s shop was the most convenient place for customers in need of repairs, but his staff made an added effort to ask more questions, listen to objectives, and openly discuss how to overcome obstacles.

“In short, making our business more customer-friendly during the pandemic and spreading the word that we were not just opened for business, but that we cared enough about our customers to adapt and make them feel comfortable,” Taylor says.

The Future

Regarding how COVID-19 became a worldwide pandemic and both local and national governments influenced what individuals did on a day-to-day basis across the globe, Taylor expects that “we’re going to see this more often.”

For him, preparation is key. “As a small business owner or as anyone in a business like this, or anyone in our industry, you’ve got to be prepared for these interruptions and just kind of expect that it’s going to be a part of our world going forward,” Taylor says.

As for the advice he offers aspiring employees or owners within the collision repair industry, he encourages all to look for opportunities to improve what one can control.

In the long run, the sacrifice and dedication that stem from this mindset have created certainties for Taylor and his business unlike any other.