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CUSTOMER SERVICE

KRISTY

BABB

Is the executive director of the Automotive Oil Change Association (AOCA).

INFO

@AOCA.COM OR 800.230.0702

What’s on Tap at iFLEX 2021

Make sure to carve out time for these essential education sessions

NOW THAT WE’RE GETTING INTO THE FALL MONTHS, iFLEX 2021 is just around the corner. We are looking forward to an awesome event this year. iFLEX is a part of The Car Wash Show 2021, which will take place on Nov. 15-17 at the Las Vegas Convention Center. Here are the education sessions that will take your operation to the next level.

Monday, November 15 8 a.m. to 9 a.m. AOCA Talk Live: Hot Topics that Impact your Business Speakers: Mark Bochnowski, president, Lube ‘n Go, Inc.; Dave Everett, vice president business development, Service Champ; Justin Ciallela, president and CEO, Victory Lane Quick Oil Change; Tom Staker, international director of training and new services, FullSpeed Automotive, Grease Monkey and SpeeDee brands.

Come and get your questions answered by current industry leaders. With their expertise you will obtain key take-aways to immediately implement in your business and build a network of industry peers.

9:15 a.m. to 10:15 a.m. Leveraging Digital Marketing to Increase Your Bo om Line Speaker: David DiMeo, co-Founder and COO, Robo Retail

Stop assuming that people are out there looking to find your website. Attend this session & learn how to use the latest digital strategies to get more customers into your shops.

Tuesday, November 16 8 a.m. to 9 a.m. The Fast Lube Industry is Always Changing: Here is What You Need to Know Before it is too Late Speakers: Joanna Johnson, policy advisor, Automotive Oil Change Association; Ma Webb, owner and operator, Premier Oil Change; Ron Slone, Hoff man Jiff y Lube;

AOCA’s Government Aff airs Commi ee has been at the forefront advocating for the automotive oil change industry. Come hear the latest updates including incorporating EV into your business, FTC/OEM, Right to Repair, Weights and Measures, and API oil testing.

9:15 a.m. to 10:15 a.m. Building a Company Culture that Optimizes Productivity and Longevity Speakers: Eric Frankenberger, president, Oil Changers; Amber Kossak, CEO, Solid Start/True Brand

Providing motivation and job satisfaction is key to getting productivity out of your workforce. Hear some best practices and obtain timely takeaways that you can implement in your business immediately.