DECISION SUPPORT TOOLKIT

Children’s Hospital of the King’s Daughters
Children’s Pavilion











































pre auth process with strong u/r



























PROJECT PRIORITIES


continuing staff education
Utilization of technology for enhanced safety


09 standardized policies & procedures




Indoor & outdoor recreation areas

Patient & Family Advisors





























• CHKD Care Team
• Patient Advisory Group
• Lead Interior Designer

• Lead Project Architect
• Construction Project Manager
• MEP Design Lead

• CHKD Care Team
• Patient Advisory Group
• Lead Interior Designer

• Lead Project Architect
• Construction Project Manager
• MEP Design Lead















Persona Mapping


Empathy Mapping







Mapping Results
hoping-seeing-hearing-saying-doing
• family accommodation, sleep zone highly valued

• maximize sightlines (no hiding zones)

• personal storage desirable (not climbable)
• positive distraction, tactile surfaces (self-soothing)



• personalized, color-changing light in sleep zone
• large windows, light, wide views, shading controls highly ranked


Levels of Risk Evaluation

Level 1: Patients are not allowed or constantly supervised
Off-Unit Public Zones, Staff Support Spaces

Level 2: Patients are mostly supervised and not alone for extended periods
Secured Corridors
Level 3: Patients may have minimal supervision for shorter time
Group Rooms, Consult Rooms, Quiet Rooms, Calming Rooms, Patient Corridors

Level 4: Patients are often alone with minimal supervision for extended periods
Quiet rooms, Seclusion Rooms, Patient Rooms, Toilet Rooms
TARGET VALUE DESIGN
System Comparison


Material Comparison
Balancing Cost/Performance

• Lead Interior Designer

• Lead Project Architect
• Construction Project Manager
• MEP Design Lead
BACKGROUND:
Big Idea/Description/Baseline/Research Topic/Problem/Policy/Goal/Plan
PROPOSAL & ANALYSIS: Future State Goal, Options, Analysis of Options
CURRENT STATE: Baseline – Status of the day – Analysis of Need and Contributing Conditions




RECOMMENDATION: Why is your recommendation?


ROOT CAUSE ANALYSIS:
Why is the Current Condition the Current Condition, Historical Information

PROJECT NUMBER:
DATE:
CHAMPION: COLLABORATORS:
STATUS / RESULT:
DATE CLOSED: