esl business telephone lesson plan

ESL Business Telephone Lesson Plan

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Our ESL Business Telephone Lesson Plan is designed to help non-native English speakers improve their telephone communication skills in a business setting. This lesson plan covers essential topics such as making and receiving business calls, taking messages, and handling difficult phone conversations.

Improve telephone communication skills in a business setting

Learn and practice essential business telephone vocabulary

Develop strategies for handling difficult phone conversations

Enhance overall confidence in using English in a professional setting

Introduction (5 minutes)

Welcome and introduce the topic of business telephone communication

Explain the importance of effective communication in the workplace

Vocabulary (15 minutes)

Introduce and review essential business telephone vocabulary

Provide examples and practice using the vocabulary in context

Making and Receiving Calls (20 minutes)

Discuss proper etiquette for making and receiving business calls

Practice making and receiving calls in a role-play activity

Taking Messages (15 minutes)

Explain the importance of accurate message taking in a business setting

Practice taking messages in a role-play activity

Handling Difficult Conversations (25 minutes)

Discuss strategies for handling difficult phone conversations

Practice using these strategies in a role-play activity

Conclusion (5 minutes)

Review key points from the lesson

Encourage students to continue practicing their telephone communication skills

By the end of this lesson, students will have a better understanding of business telephone communication and will feel more confident in using English in a professional setting. With our ESL Business Telephone Lesson Plan, you can help your students develop the necessary skills for success in the business world.

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