Summer Leadership Conference

Arkansas Hospital Education & Research Trust

HOSPITAL EXECUTIVE LEADERSHIP CONFERENCE 3.0 ACHE Face-to-Face Hours

JUNE 15-17, 2022 EMBASSY SUITES NWA 3303 S. PINNACLE HILLS PARKWAY ROGERS, ARKANSAS

ARKANSAS HEALTH EXECUTIVES FORUM

Wednesday, June 15 3:00-4:45 p.m.

AHA Board Meeting Commerce A

4:00-5:00 p.m.

Conference Registration Commerce Foyer

Pick up your welcome bag!

Sponsored by: HealthCare Associates Credit Union 5:15-6:30 p.m.

Conference Reception Pinnacle I-III Everyone is invited - including children - to the reception to welcome everyone to the Leadership Conference, for heavy hors d'oeuvres before heading out for the evening!

Sponsored by: Gallagher 6:30-9:30 p.m.

Topgolf Excursion 3919 S. JB Hunt Drive, Rogers Join us for some fun in climate-controlled hitting bays. Whether you are an avid golfer or you have never touched a club in your life, everyone will enjoy this event. Food and nonalcoholic drinks will be provided at the venue, located down the street from Embassy Suites.

Sponsored by: Qualivis

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Thursday, June 16 7:45 a.m.

Registration

8:00 a.m.

Breakfast Lobby and Commerce A-C

Meeting Participants: Attendees will go through the hotel’s cooked-to-order breakfast buffet and meet in Commerce A-C as we begin the education sessions. Additional beverages and pastries provided inside meeting room for participants.

Family Members: Embassy Suites offers a complimentary cooked-to-order breakfast each morning in the Lobby.

8:30 a.m.

Welcome and Introductions Commerce A-C

Bo Ryall, President & CEO Ron Peterson, Board Chairman Arkansas Hospital Association

Why Healthcare Leadership Matters: Lessons from the Front Lines and the NFL Thom Mayer, MD, FACEP, FAAP, FACHE Medical Director, NFL Players Association; Founder, BestPractices, Inc. In health care, we lead and manage in a world of the perpetual whitewater of change.

But effective change can only occur when leaders at every level of the organization, including clinicians at the bedside, understand not only the “how” but also the “why” guiding leadership.

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Thursday, June 16 This inspirational presentation provides practical examples of how leadership can give your organization a substantial and sustainable competitive advantage. It also includes references to the speaker’s experience as Medical Director for the NFL Players Association for over 20 years.

OBJECTIVES Understand that we live and work in a health care environment of perpetual change, where delivering the results that matter requires leadership Describe the key elements of leadership and management and how each requires distinct skills Give examples of how it is sometimes necessary to “call an audible” to meet changing need Give practical examples of how to tie intrinsic motivation to tangible results in patient safety, service excellence, physician accountability, and hardwiring flow

Sponsored by: Vantage Health Plan 10:15 a.m.

Break

10:30 a.m.

Resilience Through Chaos Workshop Tania Glenn, PsyD, LCSW Principal and Licensed Practioner Tania Glenn & Associates, PA

Resilience means being, living, working, playing and expecting well. It means living the best life possible. While most people want to be more resilient, many simply do not know how. This workshop helps participants define and understand resilience, and teaches ways to build resilience in a no-nonsense and completely achievable way.

All registered hospital attendees will receive a copy of Dr. Glenn’s Book Smashing the Stigma and Changing the Culture in Emergency Services.

Book sponsored by: Arkansas Foundation for Medical Care

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Thursday, June 16 12:00-1:30 p.m.

Lunch Session: The New Generation of Employees and How to Lead Them Phil Gwoke Managing Director, Strategist, Recruiting and Retaining Millennial Employees, BridgeWorks HQ

A new generation is emerging in the workforce — new expectations, work preferences, and all — so now is the time to develop a sense for who they are and what they bring to the table.

This workshop will teach you everything you need to know about Gen Z and young Millennial employees. We will focus exclusively on the young talent joining your ranks, present their unique background and traits, and discuss what you can expect when working with them.

Prepare to walk away with a better understanding of next-gen communication preferences and motivators as well as actionable tips and strategies for how to get the most out of them.

Lunch sponsored by: Arkansas Blue Cross Blue Shield

[Free Afternoon] 5:00-6:00 p.m.

Snacks & Treats Pinnacle I-III

All attendees and guests are invited to stop by for snacks before heading to the ballpark.

Sponsored by: Gallagher 6:30 p.m.

A Night at the Ballpark: NWA Naturals vs.

Arkansas Travelers

Meet at 6:30 p.m. in the Embassy Suites lobby to travel to Arvest Ballpark. Attendees are welcome to take their own cars, but please meet with the group to make sure you have your ticket for entry.

Game begins at 7:05 p.m.

Suites have been reserved for everyone to enjoy a fun-filled relaxing evening. Game tickets, food, and drinks are all included!

Sponsored by: Nabholz

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Friday, June 17 8:15 a.m.

Breakfast Lobby and Commerce A-C

Meeting Participants: Attendees will go through the hotel’s cooked-to-order breakfast buffet and meet in Commerce A-C as we begin the education sessions. Additional beverages and pastries provided inside meeting room for participants.

Family Members: Embassy Suites offers a complimentary cooked-to-order breakfast each morning in the Lobby.

8:30 a.m.

Top Strategies to Erode Toxic Behaviors and Build Teams of Everyday Civility in Healthcare ACHE 3-Hour Workshop Mitchell Kusy, PhD Professor, Graduate School of Leadership and Change, Antioch University; Organizational Psychologist; Fulbright Scholar in Organizational Development

Uncivil, toxic behaviors are more rampant and deleterious than most think. In his national study, Dr. Kusy discovered that a whopping 94% of leaders work with a toxic individual. Worse yet, 51% of professionals working with toxic people reported an increase in patient errors, 57.6% a decrease in critical thinking, and 75% noting that these errors could have been avoided. Who are these individuals and why do they get away with such bad behaviors? In this session, you will discover both the systems that enable such behaviors to continue and the powerful strategies to stop these behaviors in their tracks.

This session will explore what toxic behaviors look like and their impact to three arenas: our personal well-being, team performance, and the patient experience.

Some say: “Why not just fire the toxic person?” These people are clever chameleons who are gifted at “kissing up” to those with perceived power and “knocking down” to others — thus disguising the impact of their behaviors on critical decision-makers.

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Friday, June 17 Attendees will leave this session with a better understanding of what makes these people “tick,” the immediate actions leaders need to take, and the long-term strategies to address the systems that enable people to get away with bad behavior. It’s not about being “nice.” Rather, it’s about respect as a key driver of individual performance, patient safety, and team effectiveness.

This workshop is presented locally by the Arkansas Hospital Association and the Arkansas Health Executives Forum. The American College of Healthcare Executives has awarded 3 Face-to-Face Education credit hours to this program. To receive credit, participants’ names and signatures must appear on the sign-in sheet.

All registered hospital attendees will receive a copy of Dr. Kusy’s book Why I Don’t Work Here Anymore.

Book sponsored by: Arkansas Foundation for Medical Care 11:30 a.m.

Adjournment

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Speaker Bios Thom Mayer, MD, FACEP, FAAP, FACHE Dr. Mayer is Founder of BestPractices, Inc., the Medical Director for the NFL Players Association, a Medical Director for Studer Group, and Clinical Professor of Emergency Medicine at George Washington University and Senior Lecturing Fellow at Duke University.

He was recently named as the 2018 winner of the James D. Mills Outstanding Contribution to Emergency Medicine Award, which is the highest honor of the American College of Emergency Physicians. He was recently nominated to the Pro Football Hall of Fame in Canton, Ohio. USA Today named him one of the “100 Most Important People in the NFL.” Tom Peters, the internationally acclaimed leadership guru, referred to his work as “gaspworthy.”

He is one of the most widely sought speakers on health care patient experience, leadership and management, hardwiring flow, trauma and emergency care, pediatric emergency care, EMS/disaster medicine, and sports medicine. His work in each of these areas has resulted in changing the very fabric of patient care.

On September 11, 2001, Dr. Mayer served as the Command Physicians at the Pentagon Rescue Operation and has served on 3 Defense Science Board Task Forces, advising the Secretary of Defense. He has published over 100 peer-reviewed articles, over 100 book chapters, and has edited or written 20 textbooks, including: Leadership for Great Customer Service: Satisfied Employees, Satisfied Patients: 2nd Edition; Leadership for Smooth Patient Flow; Hardwiring Flow; The Patient Flow Advantage; and Strauss and Mayer’s Emergency Department Management.

Dr. Mayer was named the ACEP Outstanding Speaker of the Year and has been named ACEP’s “Over-theTop” award winner 3 times. Leadership for Smooth Patient Flow won the ACHE’s James Hamilton Award for the best healthcare leadership book in 2008. In sports medicine, his work at the forefront of changing concussion diagnosis and management in the NFL has changed the way in which these athletes are diagnosed and treated.

Tania Glenn, PsyD, LCSW Dr. Tania Glenn is the president of Tania Glenn and Associates, a clinical practice in Central TX that is focused on promoting resilience and providing critical care to first responders and veterans. As a leading national clinician in the treatment of posttraumatic stress disorder (PTSD), Dr. Glenn specializes in creating effective programs designed to mitigate traumatic stress and to assist patients with their return to normalcy as quickly as possible.

As a licensed clinician with thirty years of experience, Dr. Glenn deployed to the Oklahoma City bombing in 1995, New York City in 2001, New Orleans for Hurricane Katrina in 2005, and Dallas in 2016 for the aftermath of the attack on the Dallas Police Department. Recognized nationally, Dr. Glenn’s clients include a host of Texas and Arizona Police, Fire and EMS Departments, commercial aviation, and air medical programs. She is the Clinical Director for several peer support teams with her unique perspective on special operations competencies.

Dr. Glenn is a noted author with numerous books dealing with mental health, PTSD, first responders, military, and family. Additionally, she has been involved in several documentaries dealing directly with mental health trauma.

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Speaker Bios Phil Gwoke Phil is a generational consultant, a mentor and consultant for young entrepreneurs, and a strategist of recruiting and retaining millennial employees. Around BridgeWorks HQ, Phil is known as the motivator and the historian. As an internationally recognized speaker, Phil has shared his wisdom and inspired audiences in 43 different states and four continents to over 250,000 people. Before becoming a speaker he pursued his passion to help people be their best selves as a high school teacher, college admissions professional, marketing coordinator, corporate trainer, and even as a small business owner. He has maintained strong ties to his local community as a mentor and consultant to young entrepreneurs, and brings his diverse background and skill-set to the BridgeWorks team.

Phil is one of BridgeWorks’ resident Gen Xers, and brings his unique humor, experiences, research, and generational expertise to every keynote, workshop, and training session he delivers. He is a firm believer that with the proper motivation, training, and support system, members of any generation can become capable of remarkable accomplishments. With his down-to-earth, relatable style and dedication to presenting research in a digestible, entertaining way, Phil has become a fast favorite with audiences around the country.

Mitchell Kusy, PhD Mitchell Kusy is a professor in the Graduate School of Leadership and Change at Antioch University in Minneapolis. A 2005 Fulbright scholar in organization development, Dr. Kusy has served as a consultant and keynote speaker for hundreds of organizations, both nationally and internationally. He helps create work cultures of respectful engagement that impact individual, team, and bottom-line performance. Previously, Dr. Kusy headed leadership and organization development at HealthPartners and American Express. His latest book is Why I Don't Work Here Anymore: A Leader’s Guide to Offset the Financial and Emotional Costs of Toxic Employees. He has co-authored five books on leadership and dozens of articles related to health care leadership.

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Continuing Education & General Information Nursing Contact Hours 7.0 Nursing Contact Hours will be provided to all nurses who sign-in at the registration desk and provide the evaluation back to AHA attesting to their attendance each day.

Arkansas Hospital Association is approved as a provider of nursing continuing professional development by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center's Commission on Accreditation.

ACHE Qualified Education AHA is authorized to award 4.00 hours of pre-approved ACHE Qualified Education credit for this program toward advancement, or recertification in the ACHE. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the ACHE for advancement or recertification. Participants are responsible for maintaining a record of their ACHE Qualified Education.

Precautions Against COVID-19 Arkansas Hospital Association continues to take COVID precautions of masking, social distancing, and washing hands (hand sanitizing). While on AHA campus, attending an AHA-sponsored function or an AHA Affiliated Group function, we ask that MASKS BE WORN, except while eating or drinking. Hand sanitizer will be readily available as well as social distancing to the extent possible in the venue. While the Arkansas mask mandate is no longer in effect, we ask that all in-person attendees follow these guidelines.

Masks provided by: AHA Services, Inc.

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Cancellation & Hotel Information Cancellation Policy If cancellations are received

in writing five business days prior to the date of

the conference, 50% of the registration fee is refundable. Registrants who cancel the day of the conference or fail to attend, must pay the entire fee.

Substitutions, however, are permitted.

Hotel Information Embassy Suites Northwest Arkansas 3303 Pinnacle Hills Parkway Rogers, Arkansas For reservations call (479) 254-8400 Reservation deadline: May 10, 2022 Check-in time: 4 p.m. | Check-out time: 11 a.m.

Room rate: $145/night This hotel features two-room suites with a private bedroom and a separate living area with sofa bed. Enjoy an armchair, well-lit work/dining table and a wet bar in our Embassy Suites Northwest Arkansas suites. The refrigerator and microwave are convenient for cold drinks and popcorn.

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Event Sponsors Thank you to our Platinum Sponsors!

Mask: AHA Services Both cloth masks and KN95 masks will be provided to all attendees. The masks are individually wrapped.

Wednesday’s Reception & Thursday's Snacks: Gallagher All attendees and family members are welcome to come and eat and drink before heading out to Topgolf.

A Night at the Ballpark: Nabholz This event will be held Thursday, June 16. Tickets, food, and beverages included.

Top Golf Excursion: Qualivis This event will be held Wednesday, June 15. Hitting bays and fees, food, and non-alcoholic drinks included.

Thom Mayer Session: Vantage Health Plan The session presented by Dr. Thom Mayer will also provide an additional small giveaway for everyone.

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Event Sponsors Thank you to our Gold Sponsors!

Thursday Lunch: Arkansas Blue Cross Blue Shield All attendees will be provided lunch on Thursday at noon as the sessions continue.

Books: Arkansas Foundation for Medical Care All hospital attendees will receive a copy of Tania Glenn’s book Smashing the Stigma and Mitchell Kusy’s book Why I Don’t Work Here Anymore.

Hospitality Bag: HACU All hospital attendees will receive a hospitality bag at registration. This bag will be filled with goodies!

Thank you to our Silver & Bronze Sponsors!

Silver Sponsors BXS Insurance Mitchell Williams SUNRx

Bronze Sponsors Arkansas Association of Hospital Trustees Arkansas Health Executives Forum

Vizient

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AHERT Hospital Executive Leadership Conference June

15-17,

2022

Conference Participant

|

Embassy

Suites

Northwest

Arkansas,

Rogers

(One registration per form; photocopies accepted)

Name/ACHE Credentials

Title

Hospital/Institution

Address (include city, state, and zip)

Phone

Email

for children, please list ages)

Names of Guests: ( 1.

2.

3.

4.

General Registration: $175 Per Conference Participant PART ONE | Conference Participant ONLY

PART TWO | Guests, spouses, children

Indicate with a

Indicate

which events you will attend

with a number of how many will attend

A. Conference Reception (Wednesday)

A. Conference Reception (Wednesday)

B. Topgolf (Wednesday)

B. Topgolf (Wednesday)

Adults

Children

under 10

C. Lunch During Meeting (Thursday) D. Naturals Baseball Game (Thursday)

D. Naturals Baseball Game (Thursday)

Would you like to bring another conference participant with you for just $100 more?

Learn more about how you can on the next page!

METHOD OF PAYMENT Check in the amount of $

payble to the Arkansas Hospital Education & Research Trust.

Visa

Credit Card #

MasterCard

(AmEx and Discover not accepted)

Expiration Date

CVV

Name on Card

Cardholder's Billing Address (please include zip code) Signature

Cardholder Phone #

MAIL OR FAX FORM AND PAYMENT TO AHERT, 419 Natural Resources Drive, Little Rock, AR 72205; Fax: (501) 224-0519. Call Lyndsey Dumas (501-224-7878 x122) with questions regarding the conference.

SEE CANCELLATION POLICY ON PAGE 10

Registration Deadline: May 24

AHERT Hospital Executive Leadership Conference Additional

executive

registration

form

This individual must be from the same organization as the conference participant on the previous page, and must be registered at the time of the first conference participant. This discount can only be applied to one additional individual.

Additional Participant Name/ACHE Credentials

Title

Hospital/Institution

Address (include city, state and zip)

Phone

Email

for children, please list ages)

Names of Guests: ( 1.

2.

3.

4.

Special Registration Price: $100 * (This discount available ONLY when registering with another participant at the $175 price.)

PART ONE | Conference Participant ONLY

PART TWO | Guests, spouses, children

Indicate with a

Indicate

which events you will attend

with a number of how many will attend

A. Conference Reception (Wednesday)

A. Conference Reception (Wednesday)

B. Topgolf (Wednesday)

B. Topgolf (Wednesday)

Adults

Children

under 10

C. Lunch During Meeting (Thursday) D. Naturals Baseball Game (Thursday)

D. Naturals Baseball Game (Thursday)

PLEASE NOTE: Adjust for your discounts when paying for registrations; accounting errors will not be refunded.

PAYMENT INFORMATION MUST BE THE SAME AS ON THE PREVIOUS PAGE!

* The cancellation policy on page 10 applies to this additional registration, but if the first participant cancels, this registrant will be charged the $175 price for general registration.