2024 Arkansas Hospital Association Annual Meeting Program

Arkansas Hospital Association

2024 Annual Meeting October 30-31

Little Rock Marriott • 3 Statehouse Plaza

Procedures, Perks, and Giveaways 1. Two-Day Event and Vendor Tables Based on feedback we received after the 2023 Annual Meeting, we have maintained the new two-day event format, which provides attendees with the full Annual Meeting experience but requires our hospital leaders to be away from work for fewer days. Sponsors who have invested at one of the top three levels will be sharing information about their products and services at tables in a designated area of the balcony. During breaks, we ask you to stop by and thank them for their support of this event. Sponsors will also attend educational sessions to allow for conversations and networking, so please help us welcome them!

2. Event Timing and Layouts You may notice changes in the times of events from last year’s event. To prevent any confusion, check the meeting guide you will receive at on-site registration to make sure you have the correct session locations and times.

3. VIP Meet and Greet with Keynote Speaker Thanks to Gallagher, a meet and greet will be held with the Keynote Speaker prior to his presentation on Thursday morning. AHAPAC contributors, AHA Board Members, and CEOs will be invited to attend this event. All attendees will receive Mike Massimino’s book Moonshot: A NASA Astronaut’s Guide to Achieving the Impossible and have it autographed. By invitation only.

4. Temperature Checks and Hand Sanitizer Though CDC guidance no longer requires it, we still want to take precautions to keep everyone safe and healthy. Each morning, all attendees are invited to come to the registration desk and have your temperature checked and sanitize your hands. Anyone who does so will receive a wristband and can use it at the end of the day to enter a giveaway by dropping it in a designated box. One wristband will be drawn each day to decide the winner of a $150 gift card.

5. Hotel Room Key Thanks to our generous sponsor, FORVIS, attendees can present their hotel room key card to the registration desk to be entered to win a $150 gift card. One name will be drawn each day.

6. Coffee Cup AblePay will be providing coffee cups for AHA events, so make sure to grab one for your beverages. Gift cards will be awarded at random to those using the sponsored cup!

7. Complimentary Wi-Fi Friday, Eldredge & Clark, LLP, will be sponsoring the Annual Meeting Wi-Fi again this year. Make sure you stop by the registration desk to get the access point name and code.

8. Attendee Lounge Thanks to Clark Contractors, a member lounge will be set up on the balcony level for attendees to grab snacks and drinks throughout the meeting. The lounge will also provide access to charging stations, chairs, and tables to take a quick call or to set up your laptop to send an email.

9. Coffee Thanks to Qualivis, all attendees will receive a wristband at registration. This wristband may be used in the Starbucks on the lobby level of the hotel for drinks at no cost to the attendee. (THIS DOES NOT INCLUDE FOOD.)

The Arkansas Hospital Association will again cover parking in the parking decks for event attendees.

Please remember to bring your parking slip to the registration table each day to receive a sticker.

2

Arkansas Hospital Association

2024 Annual Meeting

Little Rock Marriott • 3 Statehouse Plaza • October 30-31 Wednesday, October 30 8:30 a.m. – 6:00 p.m.

REGISTRATION – Ballroom Lobby

8:30 a.m. – 6:00 p.m.

AHA MEMBER LOUNGE – Hoffman Sponsored by Clark Contractors Visit the members lounge to charge your phone, check an email, grab a snack, or just get away from the crowd.

9:30 a.m. - 3:15 p.m.

LEADERSHIP WORKSHOP – Salon C

Sponsored by AHA Services, Inc.

n TOPGUN Best Practices Faculty: Patrick Houlahan, Founder and CEO of Strategic Leadership Consultants, LLC; Former United States Marine Corps “Top Gun” Fighter Pilot TOPGUN is the gold standard for fighter pilots, and only the best are invited to attend.

However, there are many key concepts and practices that go far beyond Naval Aviation.

During Patrick Houlahan’s presentation and workshop, attendees will learn what it means to be a TOPGUN pilot and how the same tools and techniques can make you the best of the best in the business.

Attendees will: • Discuss the key concepts and principles that make TOPGUN the premier training school and how those directly apply to your organization.

Patrick Houlahan

• Identify and apply the key leadership tenants of high-performing teams.

• Discuss how to conduct safe, honest, and open debriefs and create a debriefing culture within your organization.

4.5 Continuing Education Hours Applied For: ACHE Qualifying Education Hours, Certified Professional Healthcare Quality Hours, and Nursing Contact Hours

11:45 a.m. – 1:00 p.m.

ACHE OF ARKANSAS BOARD MEETING – Arkansas Ballroom, Lobby Level

12:00 p.m. – 12:45 p.m.

LEADERSHIP WORKSHOP LUNCHEON – Salon B

3:45 p.m. – 5:15 p.m.

AHA BOARD MEETING – Arkansas Ballroom, Lobby Level The AHA Nominating Committee will meet immediately following the AHA Board Meeting.

6:00 p.m. – 8:00 p.m.

AHA MEMBERSHIP RECEPTION – Riverview Ballroom Sponsored by Arkansas Blue Cross and Blue Shield Join your fellow attendees for entertainment, networking, heavy hors d’oeuvres, and drinks.

No outside events should be planned during this time.

3

Thursday, October 31 7:00 a.m. – 3:30 p.m.

REGISTRATION – Ballroom Lobby

7:30 a.m. – 3:30 p.m.

AHA MEMBER LOUNGE – Hoffman Sponsored by Clark Contractors Visit the member lounge to charge your phone, check an email, grab a snack, or just get away from the crowd.

8:00 a.m. – 8:45 a.m KEYNOTE CONTINENTAL BREAKFAST – Salon A Foyer Sponsored by Prime Capital Investment Advisors Attendees will grab breakfast before heading into the Keynote Session.

8:30 a.m. – 10:00 a.m.

AHA/AHAA OPENING SESSION – Salons A-B

Sponsored by AHA Services, Inc.

Bo Ryall, AHA President and CEO Larry Shackelford, AHA Chairman Neta Sue Stamps, AHAA President

KEYNOTE ADDRESS Recognizing the Purpose in Your Work Faculty: Mike Massimino, Former NASA Astronaut; Professor of Mechanical Engineering, Columbia University; Senior Advisor for Space Programs at the Intrepid Sea, Air & Space Museum No matter how much we enjoy our jobs we sometimes get caught up in the day-to-day activities and can forget the big picture. This can even

Mike Massimino

happen to astronauts. Mike stresses the importance of trying to remember the reason why we work as hard as we do. In addition to supporting our families and enjoying the challenges of our jobs, we should always remember how we are making the world a better place through our work. For Mike, as an astronaut, it was servicing and repairing the Hubble Space Telescope. Arguably the greatest scientific instrument ever built, Hubble made some of the greatest scientific discoveries in history while showing us the beauty of our universe. Contributing to great projects makes all the hard work and sacrifice worthwhile.

10:00 a.m. – 10:15 a.m.

4

AHA ANNUAL MEETING HOUSE OF DELEGATES CEOs of AHA member institutions are encouraged to attend.

10:15 a.m. – 11:45 a.m.

MORNING HOT TOPICS

HOT TOPIC 1 – Salon C n Health Equity Belongs to Everybody Faculty: Alisahah Jackson, System Vice President, Population Health Innovation and Policy, CommonSpirit Health This engaging session will share the ways that social drivers impact health equity, identify various strategies to address health disparities, and focus on how community engagement can serve as an accelerator for health justice. This session is sure to make some uncomfortable, but it will inspire and motivate you too, as Arthur Ashe said, “Start where you are, use what you have, and do what you can.”

Alisahah Jackson

1.5 Continuing Education Hours Applied For: ACHE Qualifying Education Hours, Certified Professional Healthcare Quality Hours, Legal Education Credit, Nursing Contact Hours, and Risk Management Hours

HOT TOPIC 2 – Arkansas Ballroom n When Good Isn’t Good Enough: How Unconscious Bias Harms Patients…Despite Our Good Intentions Faculty: Gloria Goins, Chief Diversity, Equity, and Inclusion Officer, Cisco; Former Head of Health Equity and Business Development, Amazon Pharmacy The outcomes of unconscious bias can be seen across all industries. But, in the health care industry, the need to mitigate it is of particular importance. EvidenceGloria Goins based impacts of unconscious bias on safety, quality, and mortality show that we are unintentionally putting our patients at risk. Cross-cultural competency is a “must have” skill as we define what it means to address, support, and manage the everchanging U.S. population. In this session, the participants will learn about practical actions that can be taken to reduce the effects of unconscious bias in every operation.

1.5 Continuing Education Hours Applied For: ACHE Qualifying Education Hours, Certified Professional Healthcare Quality Hours, Legal Education Credit, Nursing Contact Hours, and Risk Management Hours

HOT TOPIC 3 – Manning n Consumer Behavior in a World of Memes, Gifs, and Trends Faculty: Steve Lerch, former Google Executive and Innovation Evangelist The digital world is empowering consumers like never before, and armed with new platforms for consuming content, asking questions, and making decisions, these consumers are demanding that today’s brands be more nimble, flexible, and relevant.

In this presentation, we’ll explore how the customers in your industry continue to evolve and the steps you need to take to keep up.

Steve Lerch

1.5 Continuing Education Hours Applied For: ACHE Qualifying Education Hours 5

11:45 a.m. – 12:15 p.m.

AWARDS RECEPTION – Salon A & B Foyer

Sponsored by Nabholz

AWARDS LUNCH – Salon A & B

Sponsored by Nabholz Join us as we honor some very deserving hospital leaders! The luncheon will include entertainment, networking, and awards presentations, including this year’s C.E. Melville Young Administrator of the Year, the ACHE Early Career Healthcare Executive, and the ACHE Senior Level Healthcare Executive. The Awards Lunch will also feature presentation of the annual 2024 Diamond Awards honoring work by Arkansas hospital marketing and public relations professionals.

The finale, of course, will honor the recipient of the 2024 A. Allen Weintraub Memorial Award – the AHA’s highest honor.

2:30 p.m. – 4:00 p.m.

AFTERNOON HOT TOPICS

HOT TOPIC A – Arkansas Ballroom n It’s All in the Delivery Faculty: Anthony Orsini, DO, Practicing ICU Physician, Renowned Expert in Communications and Enhancing the Patient Experience This session will explore the utilization of comprehensive communication training to create culture change and improve your hospital’s patient satisfaction scores.

Strategies taught in this course have seen success in both small practices and in large hospital units. Using The Orsini Way® of communicating, physicians, nurses, and hospital staff learn how to effectively communicate, build relationships with patients, and enhance the overall patient experience.

Anthony Orsini

1.5 Continuing Education Hours Applied For: ACHE Qualifying Education Hours, Certified Professional Healthcare Quality Hours, Legal Education Credit, Nursing Contact Hours, and Risk Management Hours

HOT TOPIC B – Manning n Leading Like Taylor Swift Faculty: Tai Anderson, Grammy-Award Winning Musician and Marketing Expert Taylor Swift’s approach to leadership and brand management transcends the traditional boundaries of the music industry, setting a new standard for leading with authenticity and innovation. This presentation, “Leading Like Taylor Swift,” delves into the strategic ways Taylor has cultivated a tribe of passionate fans through the principles of servant leadership. Unlike conventional leadership models, Taylor has masterfully earned the loyalty and support of her fans, empowering them to advocate on her behalf, thus leaving the critics to be addressed by her ardent supporters.

Tai Anderson

This talk will explore the unique methods Taylor employs to break music industry molds and carve her own path, challenging and reshaping the status quo. Attendees will learn about Taylor’s commitment to serving 6

not only the communities she tours in but also her crew, her fans, and the broader music industry. By paving new ground, Taylor Swift demonstrates how leading with empathy, engagement, and genuine care creates a powerful and loyal following.

Participants will gain insights into how they can apply these principles of servant leadership, community engagement, and innovation in their professional lives.

The presentation will highlight how creating a supportive and engaged community can transform the way brands interact with their audiences, turning followers into advocates and critics into supporters.

1.5 Continuing Education Hours Applied For: ACHE Qualified Education Hours

HOT TOPIC C - ACHE In-Person Panel – Salon C n Financial Sustainability of Healthcare Organizations: A Plan of Action

Bo Ryall

Panelists Bo Ryall, President and CEO, Arkansas Hospital Association, Little Rock (moderator) Chris Barber, MPA, FACHE, President and CEO, St. Bernards Healthcare, Jonesboro Larry Shackelford, CPA, FACMPE, CEO, Washington Regional Medical System, Fayetteville Matthew Troup, FACHE, President and CEO, Conway Regional Health System

Chris Barber

Issues surrounding financial sustainability for health care institutions are increasingly complex. In a time when the health care system has been challenged in many ways, it has become abundantly clear that having concrete strategies and a proactive financial sustainability plan in place is critical for hospitals and health care systems to stay afloat. Within the scope of priorities, this discussion will emphasize the key potential and existing operational and cost problem areas for health care system growth and sustainability. The primary goal of this discussion is to provide an overview of the models of current successes and solutions with a focus on a realistic plan of action.

Larry Shackelford

This panel was developed in partnership with ACHE of Arkansas, formerly the Arkansas Health Executives Forum.

1.5 Continuing Education Hours Applied For: ACHE In-person Education,

Certified Professional Healthcare Quality Hours, Legal Education Credit, Nursing Contact Hours, and Risk Management Hours

4:00 p.m.

ANNUAL MEETING ADJOURNS

Matthew Troup

7

Continuing Education Information ACHE Qualifying Education

Legal

By attending the 2024 Arkansas Hospital

Continuing Legal Education credit hours have been applied for through the Arkansas Continuing Legal Education Board.

Association Annual Meeting offered by the Arkansas Hospital Association, participants may earn up to 9.0 ACHE Qualifying Education Hours toward initial certification or recertification of the Fellow of the American College of Healthcare Executives (FACHE) designation.

Participants in this program wishing to have the CE hours applied toward ACHE Qualifying Education credit are responsible for maintaining a record of their ACHE Qualifying Education.

American College of Healthcare Executives (ACHE) In-person Learning Panel, Thursday, October 31 The American College of Healthcare Executives (ACHE) has approved the panel set for October 31, 2024, for 1.5 ACHE In-Person Learning Hours (formerly Face-to-Face Hours). To have these hours applied to your ACHE member record, your name must appear on the signin sheet which is provided to ACHE. Please allow six weeks for the hours to appear on your ACHE record.

8

Nursing Nursing contact hours will be awarded to nurses attending designated sessions. Nurses must attend each session in its entirety, sign-in, and complete the evaluation process.

Arkansas Hospital Association is approved with distinction as a provider of nursing continuing professional development by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

Quality Approval is pending for continuing education hours for CPHQ recertification by the Healthcare Quality Certification Board

Risk Management This program is pending approval of continuing education credit through the American Society for Healthcare Risk Management.

THE ARKANSAS HOSPITAL ASSOCIATION WISHES TO EXPRESS ITS APPRECIATION TO THESE 2024 CORPORATE SPONSORS AND SUPPORTERS

DIAMOND

PLATINUM

SPONSORS

SPONSORS

AblePay Health

AHA Services, Inc.

Cadence Insurance, a Gallagher Company

Arkansas Blue Cross Blue Shield

Clark Contractors, LLC FORVIS, LLP Friday, Eldredge & Clark, LLP

Nabholz

Gallagher Prime Capital Financial

Qualivis

Qualivis

GOLD

SPONSORS

SILVER

SPONSORS

SUPPORTERS

AFMC

ACHE of Arkansas

Cromwell Architects Engineers, Inc.

Arkansas Regional Organ Recovery Agency (ARORA)

AHA Connectivity Consortium/Federal Funding Group

ChartSpan

Bernhard

HSS, Inc.

CorroHealth/Para Revenue

Jackson Physician Search MASA MTS

Engelkes Felts and Barnhard, LTD Jorie Healthcare

State Health Alliance for Records Exchange (SHARE)

Mitchell Williams Law Firm

Vizient Inc.

SUNRx

CareSource PASSE

Geiger Hyve Health Mainstream Technologies, Inc. Managed Care Advisory Group Medical Information Technology, Inc. (Meditech) NewGen Emergency Medicine, LLC

CONTRIBUTORS * Arkansas Association of Hospital Trustees

AHA Workers Compensation Self Insured Trust * Recognized due to their relationship with AHA.

9

Event Information Each participant planning to attend the 2024 AHA Annual Meeting must complete and return a registration form and all fees to the AHA by 4:30 p.m., Friday, October 25, 2024.

Please contact the education department at (501) 224-7878 x126 with questions regarding registration.

Handouts Provided Online

Parking

Handouts and additional materials will be available to all registrants online. A link will be provided to all registrants, so that they may have access to this information prior to October 28.

Annual Meeting participants are urged to allow extra time to secure parking in downtown Little Rock. The Little Rock Marriott offers valet parking ($18 per day or $30 for overnight parking).

Hotel Accommodations

Additional parking is available in two downtown parking garages:

A room block has been reserved for October 29-30 at the Little Rock Marriott, which is located at Three Statehouse Plaza in downtown Little Rock. To take advantage of the annual meeting rate of $169 for single or double occupancy, please identify yourself as an AHA Annual Meeting registrant. The room block will expire on September 6. Reservations after that date will be subject to availability.

To make reservations, contact the Little Rock Marriott at (800) 228-9290 or (501) 906-4000. All reservation requests/changes should be made directly with the hotel.

To make reservations online, visit the Annual Meeting page on the AHA website: www.arkhospitals.org.

10

• Second and Main Street Parking Garage (one block south of the Little Rock Marriott) • Municipal Parking Garage (below the DoubleTree Hotel, a short walk from the Little Rock Marriott) Parking at the two garages above is complimentary with stamped parking ticket from AHA registration desk (this does not include valet parking).

Cancellation Policy Refunds, minus a $50 processing fee, will be granted if requests are received in writing by the AHA on or before October 18. No refunds after that date. Unpaid registrants who fail to attend must pay the entire registration fee.

Substitutions, however, are permitted. Fax refund requests to the education department at (501) 224-0519.

ARKANSAS HOSPITAL ASSOCIATION

2024 ANNUAL MEETING, October 30-31, 2024 Registration Deadline – 4:30 p.m., Friday, October 25 ONE registration form per person.

REGISTER ONLINE AND RECEIVE A $25 DISCOUNT EACH DAY YOU REGISTER TO ATTEND! Please type or print. Reproduce form for additional enrollments.

Name______________________________________________________ Title _________________________________________ Hospital/Organization_______________________________________________________________________________________ Mailing Address, City, State, Zip_______________________________________________________________________________ Email Address__________________________________________ Telephone__________________________________________

4 CHECK FOR q REGISTRATION AND SPECIAL EVENTS FEE ATTENDANCE AMT. DUE

Wednesday, October 30 A. Leadership Workshop (9:30 a.m.)........................................................................................ $175 B. Membership Reception (6:00 p.m.)........................................................................................ .N /A

q $____________ q #______

Thursday, October 31 To attend any sessions on this day, you must pay the Thursday Registration Fee (Item C). This fee will cover your attendance to the Keynote Address, one morning session, and one afternoon session.

C. Registration Fee................................................................................................................... $175

q

$_____________

(1) You MUST Choose ONE Morning Session (10:15 a.m.): Hot Topic 1: Health Equity........................................................................................................... q Hot Topic 2: Unconscious Bias.................................................................................................... q Hot Topic 3: Consumer Behavior................................................................................................. q (2) Awards Lunch (12:15 – 1:45 p.m.)........................................................................................$50 x q #_____ $____________ (3) You MUST Choose ONE Afternoon Session (2:30 p.m.): Hot Topic A: It’s All in the Delivery .............................................................................................. q Hot Topic B: Leading Like Taylor Swift........................................................................................ q Hot Topic C: ACHE In-Person Panel (1.5 In-Person Education Hours).......................................... q OTHER FEES F. Hospital Administration Graduate Students, not employed by a hospital (must pre-pay).......... $50

q

$_____________

Must select sessions above for attendance.

TOTAL DUE $_____________ Note: AHA events are not available to persons from hospitals that are eligible for AHA membership but choose not to become members.

PAYMENT

q Enclosed is my check made payable to the Arkansas Hospital Association. q I authorize AHA to charge my: q MasterCard q VISA (AmEx and Discover not accepted) Exp. date______________________ Account number__________________________________________ CVV_______________ Phone__________________________ Cardholder’s name___________________________________ Cardholder’s signature____________________________________ Billing address_____________________________________________________________________________________________

Mail form and payment to be received by the AHA no later than October 25 to: Arkansas Hospital Association, 419 Natural Resources Dr., Little Rock, AR 72205; or fax form with credit card payment to (501) 224-0519.

AHA OFFICE USE ONLY SPON ____________ AUTH ___________ REG ___________ CONFIRM DATE _____________ INITIAL_________ 11

419 NATURAL RESOURCES DRIVE l LITTLE ROCK, ARKANSAS 72205 501.224.7878 l WWW.ARKHOSPITALS.ORG l LDUMAS@ARKHOSPITALS.ORG