Overview of Client Engagement Process

Without our Clients There is NO Business

At AB Group, we are committed to providing exceptional services to our clients. Our client engagement process is designed to ensure that we understand our clients’ needs and deliver the best solutions to meet those needs.

Client Access to Employees:

Upon hire, employees will be granted a business email account and phone number, through which each employee is expected to communicate with clients under the supervision.

Every employee is expected to engage in communication with AB Group’s Clients and External partners during normal business hours: Monday - Friday from 8am to 5pm.

Employees are expected to deliver CLEAR, CONCISE and COMPELLING communication at all times.

Employees are highly encouraged to go the extra mile and communicate with clients and external partners outside normal business hours, especially regarding urgent and time sensitive matters.

Initial Contact:

The client will contact AB Group via phone, email, or our website to express their interest in our services.

Consultation:

Our sales team will schedule a consultation with the client to gather information about their business and specific needs. This consultation may include a discovery call or meeting, during which our team will ask questions to gain a better understanding of the client’s goals, challenges, and expectations.

Proposal:

Based on the information gathered during the consultation, our team will prepare a proposal that outlines the scope of the project, timeline, and pricing.

Contract:

If the client agrees to the proposal, our team will prepare a contract that includes the terms and conditions of the project.

Kick-off Meeting:

Once the contract is signed, our team will schedule a kick-off meeting with the client to discuss the project in detail, including project milestones, timelines, and expectations.

Project Execution:

Our team will execute the project according to the agreed-upon timeline and deliverables. We will maintain regular communication with the client to ensure that they are satisfied with the progress and any changes are addressed in a timely manner.

Project Completion:

Once the project is completed, our team will review the deliverables with the client and ensure that they meet the client’s expectations.

Post-Project Follow-up:

Our team will follow up with the client after the project is completed to ensure that they are satisfied with the results and to address any additional concerns.

At AB Group, we strive to provide a seamless and transparent client engagement process. We believe that open communication, careful planning, and attention to detail are essential to delivering successful projects and building strong relationships with our clients.