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Conference Centers Hospitality Capabilities Brochure


INNOVATIVE EXPERIENCES, IMPECCABLE SERVICE, EXCEPTIONAL DINING. Every guest at your hotel and conference center is there for two reasons: to be productive and, just as importantly, to enjoy themselves. Happiness fosters collaboration and productive escapes. When people come together in beautiful surroundings with great food and terrific service, they share more, learn more easily, and collaborate better.

Discover how we work closely with our clients to create memorable guest experiences that reflect the true culture of each destination. From lively gathering spaces and perfectly appointed rooms to exceptional dining venues staffed by a talented and deeply committed workforce, Aramark is constantly innovating.

OUR INITIATIVES SUPPORT A DIVERSE WORKFORCE, ENHANCE AND PROTECT THE ENVIRONMENT, STRENGTHEN LOCAL COMMUNITIES, AND ADVANCE CONSUMER HEALTH AND WELLNESS.

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DELICIOUS HAS A WAY OF BRINGING PEOPLE TOGETHER. Put down the pen, pick up a fork, and suddenly the conversation starts flowing. The best ideas come to life over great food and drink, within vibrant spaces filled with delectable foods made with only the freshest ingredients. With great food offerings and décor, your guests are inspired before they take their first bite. Culinary capabilities extend from intimate fine dining to vibrant cafés and bars and the masterful execution of catering events.

GUESTS WILL BE IMPRESSED AT EVERY TURN. The guests’ experience begins long before they set foot on your property. That’s why every touchpoint is a moment of truth—from the way your destination is promoted at trade shows to how your digital and social media presence helps shape your image. It’s all anchored in a results-driven, measurable strategy, brainstormed by a diverse team of marketing and sales experts that thrives on making destinations stand out from the pack. They will seek out opportunities, engage customers with compelling reasons to choose your venue, and customize every experience to the customers’ unique needs, earning the sale and then growing the business.

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Our Sustainability Goals

& Priorities

Aramark’s Sustainability Plan, Be Well. Do Well., connects the dots among a number of existing programs while reaching even further. Our goal is to enable people to prosper on a healthy planet for generations to come while ensuring long-term business growth. We strive to create a better world by considering the company’s environmental, economic, social, and ethical responsibilities. To learn more, visit www.aramark.com/sustainability or join the conversation using #AramarkBeWellDoWell.

People Engage Our Employees Build Local Communities Empower Healthy Consumers Source Ethically & Inclusively

Planet Sourcing Responsibly Minimize Food Waste Operate Efficiently

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A PLACE TO CALL THEIR OWN, THAT’S DISTINCTLY YOURS. Far from home, nothing matters more than a place guests can settle into and call their own. What matters just as much is that it’s uniquely yours— an experience that’s surprisingly and refreshingly memorable. Whether operating a branded hotel or an independent center, together we will create a memorable experience that becomes a highlight of every guest’s trip—and a reason to come back.

LODGING IS ABOUT MUCH MORE THAN JUST A COMFORTABLE ROOM. IT’S ABOUT CREATING A LASTING IMPRESSION ON EVERY GUEST. Aramark Hospitality Management I 9


IACC Quality Standards

EXCEPTIONAL MEETINGS. POWERFUL CONNECTIONS. Aramark is proud to be one the largest operators of conference centers throughout the United States. We offer impressive culinary talent, service-oriented sales teams, inviting accommodations, well-equipped meeting spaces, and much more. IACC is a global community of passionate people and companies delivering innovative and exceptional meeting experiences. Aramark maintains platinum sponsorship and continues to be an instrumental partner with supporting development of industry standards, safety guidelines, innovative services, and productive environments.

With over 75% of Aramark’s conference center venues IACC-accredited, we remain industry leaders in the conference center space by consistently meeting the high quality standards and criteria set forth by IACC. • Conference & Meeting Venue Design • Priority of Business • Conference & Business Services • Technology • Staffing Structures & Professional Development • C  orporate Social Responsibility & Sustainability

Visit: https://www.iacconline.org/

IACC VENUES RANK IN THE TOP 1% OF SMALL AND MEDIUM-SIZED MEETING VENUES IN THE WORLD FOR CREATING UNIQUE EVENTS, MEETINGS, AND CONFERENCES.

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SERVICE EXCELLENCE DRIVES GUEST SATISFACTION. Spend enough time with us and you will get the impression that the success of the guest service program is the result of a highly analytical and insights-based strategy. And you are right. But it also hinges on something less measurable: the way employees care deeply about making every guest’s experience truly extraordinary. This focus on service excellence makes a difference, visible through results of guest satisfaction surveys that seek candid feedback from every guest. Surveys also shed light on standout employees who strive to continually improve the guest experience.

WONDERFUL EXPERIENCES COME FROM GENUINE PEOPLE. People make the experience. Your employees will be selected based on obvious potential as well as past accomplishments. Nurturing that potential by mapping out career paths, charting progress, and promoting from within helps foster the tremendous growth of smart,

engaged, and caring employees. This process also helps retain the most dedicated employees—those who pride themselves on providing your guests with the unmatched service that becomes another moment of truth.

PART OF DOING WELL IS DOING GOOD. Doing well and doing good go hand in hand. That means delivering exceptional operational results while doing what’s right for the planet. Our long-term environmental stewardship programs and policies are part of your daily routine, with a focus on sustainable food, responsible procurement, energy and water conservation, waste management, transportation, and green building and sustainable building operation. Sustainability matters—to us, to you, to your guests, and to the world.

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TM

ARAMARK EVERSAFE PROGRAM A holistic platform to enable sustainable management of venues in today’s environment.

“Hospitality goes beyond great customer service. With innovative solutions and deep operational expertise, Aramark’s service exceeds industry standards, even in extraordinary circumstances.”

Whether meeting, dining, or staying at our properties, safety and satisfaction are our commitments. Our dedicated teams provide the comfort and confidence, that exceed guest expectations where they work, learn, and play. In partnership with Jefferson Health, Aramark’s EverSafe Program provides a multidimensional platform, designed to empower employees and guests with confidence in their safety.

BRAND TENET • Strive for Total Well-Being • Commit to Operational Impact • Power Frictionless Experiences • Leverage Collaborative Expertise

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Aramark Hospitality I LeisureBD@aramark.com I AramarkHospitalityManagement.com

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Leisure Conference Center Brochure  

Leisure Conference Center Brochure  

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