WELCOME

To the Summer issue of CONNECTED. This is now our third issue, and we hope you have enjoyed reading all our news stories and hearing from some of our customers about how they manage their compliance responsibilities. To this end, as much as we, the Aquarius team, enjoy sharing our news and technical advice, we know its our customer stories that resonate the most – they provide valuable, practical insight and sometimes a different perspective. From talking to customers at the recent shows, we love how this cross-fertilisation of ideas is helping to provoke positive conversations. Over the coming months we’d therefore like to share even more customer stories, from both large and small operators – let us know if you’d like to be included in a future issue.

Keeping with the focus on customers; as a team we have enjoyed working with many of our customers over a number of years, and many we would consider more than just colleagues or customers – they are friends as well as our brand champions who will often freely recommend us to other operators and even invite them into their offices to show them how they use the software. They are incredible.

Hopefully this is testament to the quality of the products and services we provide, and the fact we listen, respond and support all of our customers equally. I also believe, our unrivalled levels of support stem from the fact that our sales, technical and compliance teams, have been with us since the beginning, and they have longterm, intimate knowledge of the software, the industry and importantly, they understand what our customers - whether they are new to digital or digital connoisseurs – need (and if they don’t know they will quickly find out).

Earned Recognition (ER), which was first introduced by DVSA in 2018, is a great example of how we can support customers.

The benefits of the ER scheme are clear for operators, but for many it does mean a shift from running a paperless (or part-paperless) operation to a digital operation for managing and reporting on both driver and vehicle data. In this issue, coming back to my original point about sharing our customer’s journeys, we have spoken to two operators who have achieved ER accreditation, but who both went on a different journey - and who have both gained so much more than just ER accreditation since going digital.

We hope you enjoy reading this issue of CONNECTED, and please do get in touch if you’d like to be featured, or have ideas for technical or compliance related stories.

Mark Johnston Director