Vacation Rental Management on Oahu

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AQUA-ASTON OFFERS RELIABLE, FULL-SERVICE VACATION RENTAL

3,500+

MANAGEMENT Are you considering renting out your vacation home to generate extra income? Operating a

Aqua-Aston is Hawaii’s most successful rental program operator.

vacation rental property may sound easy but it

We manage more than 3,500 units at 29 hotels and condoresorts in Hawaii, Arizona, Florida, and Costa Rica.

can help maximize your home’s revenue potential

comes with lots of responsibility. Aqua-Aston offers full-service property management that while also safeguarding the value of your property. Our goal is to turn happy guests into repeat visitors. In fact, Aqua-Aston welcomes thousands of guests per year and many of them book with us year after year.

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A TEAM YOU CAN TRUST We’re local Since opening a 14-room property in 1948 in Waikiki, we have been creating memorable vacations for visitors and locals alike. With more than 70 years of experience in the business, today, Aqua-Aston manages 3,500+ units at 29 Serving Hawaii since 1948.

hotels and condo-resorts in Hawaii, Arizona, Florida, and Costa Rica.

We’re industry leaders We’ve always been on the cutting edge of innovation in the industry.

In fact, Aqua-Aston was the first to introduce and adapt the concept of the condominium-style vacation rental. We can professionally manage and market your property with our proprietary technology, best-in-class resources, and through our longstanding relationships with industry partners.

Award-winning team.

Worldwide network.

We’re committed to you Our award-winning team is 2,000+ associates strong. Aqua-Aston is proud to have numerous associates who have been with us for decades and who truly care about providing a relaxed and satisfying experience for both homeowners and guests.

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BY UPHOLDING THE FOLLOWING FIVE PROMISES, Aqua-Aston’s values shine through in all that we do: 30+ PROPERTIES

Ho‘okipa

Aloha

Ho‘ohi

Kilohana

Kuleana

CUSTOMER OBSESSED

CARING CULTURE

BETTER TOGETHER

EXCELLENCE ALWAYS

INTEGRITY FIRST

We are gracious hosts.

We take care of each other, our guests, and communities.

Our associates work as a united team.

We are committed to providing guests with lasting memories.

We believe it is our privilege and responsibility to serve you and others.

WE’RE HERE FOR YOU OUR TEAM HAS YOU COVERED in all aspects of the vacation rental management business, including professional services like sales, marketing, and dynamic revenue management, providing experienced associates and onsite support for a seamless owner and guest experience, and even disaster and recovery resources as needed. Here is a glimpse of what you can expect:

Customized, all-inclusive management services From coordinating high-quality photos for your listing, marketing to our 1-million A-List email subscribers, forecasting and managing revenue, procurement, and overseeing all parts of day-to-day operations.

Security, safety, and loss prevention Aqua-Aston provides associates with rigorous training to ensure a safe working environment for all.

Corporate office in Hawaii Our corporate office, based in Honolulu since 1948, is staffed by more than 100 full-time support professionals, including: →

leadership team with significant hospitality experience gained A over many years, both locally and with global brands

→

Dedicated teams specializing in Operations, Sales, Marketing, Revenue Management, Distribution, Property Accounting, and professional services including Human Resources, Law, and Information Technology

Onsite teams and timely service At almost every property Aqua-Aston manages, we have a dedicated on-site security, landscaping, housekeeping, and maintenance teams.

That means, should any issues arise – from lighting to plumbing, air conditioning, and more – immediate assistance is readily available.

Capital projects and asset protection Our associates have experience facilitating property improvement projects and our long history of experience as a rental program operator means Aqua-Aston has rigorous operating procedures designed to protect your investment.

Strategic finance and accounting From analyzing financial data and conducting accounting audits to preparing budgets, reports, and tax filings, Aqua-Aston’s finance and accounting teams play a key role in maximizing value for owners.

Housekeeping and maintenance Our long-tenured associates are knowledgeable about each residence and implement our robust standards to care for furniture, fixtures, and property.

Robust distribution and maximized returns Aqua-Aston has established relationships with vacation rental distribution partners, and we offer a “book-by-unit” marketing approach in addition to the traditional “room category” rental approach. Our ability to offer both room category-based reservations and book-by-unit reservations means Aqua-Aston can achieve superior occupancy levels and maximized average daily rates, which can lead to higher Owner Returns – so you get the best of both worlds.

Dynamic yield management and key accounts In addition to working with Online Travel Agencies, Aqua-Aston has a comprehensive distribution program that includes dynamic yield management and an optimized host of lower-cost proprietary channels.

These include: →

holesale and Corporate W accounts

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robust online presence via the A brand-level Aqua-Aston website and property-specific web pages and sites, all of which feature mobile-responsive technology and a seamless user experience

Advertising through prime channels Aqua-Aston secures reservations for the vacation rentals we manage through thousands of distribution channels, extensive search engine marketing, cost-per-click advertising, seasonal campaigns, and promotions on travel websites like Google, Expedia, Booking.com, VRBO, Airbnb, and many more.

GUEST SERVICES

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OUR GOAL IS TO CREATE ENJOYABLE VACATION EXPERIENCES and lasting memories for your guests, and increase the likelihood that they will become loyal customers and book with us again in the future.

Here’s how Aqua-Aston ensures a smooth and easy process for each guest:

Pre-arrival

Vacation In Progress

Departure

In addition to our ability to accept online reservations on thousands of websites, our global call-center reservations team is available 24/7 to help guests book their vacation over the phone, through online chat, or via Facebook Messenger, WhatsApp, Google Chat, or text message. Along with advertising, promotions, and other marketing initiatives, we also showcase the best features of each of our managed properties with authentic photos shot on site by our dedicated content production team.

We stock necessary supplies for each guest to make their stay more comfortable. Our teams are available around-the-clock to assist with any needs and are always happy to provide guests with destination recommendations. We also know the important role that social media plays, and we have a robust team in place 24/7 to monitor, respond, or engage with guest posts about our managed properties. Aqua-Aston also provides guests with contactless services using our proprietary mobile technology, including the ability to text for services, to ask questions, to request a copy of their folio, and to check-out on their phone at the end of their stay.

Following each guest’s departure, we send a post-stay email and we encourage them to leave a review on sites like TripAdvisor to raise your vacation rental home’s score. AquaAston takes reviews seriously and we have a system in place to regularly review and respond to customer feedback. In case of a negative review, we have a turnkey process in place to ensure that our management is informed and that corrective measures can be taken to ensure guest satisfaction. Additionally, we encourage guests to sign up for our free A-List email database, which has nearly 1-million subscribers, to keep us top-of-mind for their next vacation.

Global reservations team available 24/7 in multiple languages.

We are on-site for your guests’ needs.

We offer dedicated maintenance and housekeeping teams.

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Part of our success is that Aqua-Aston continually evolves its business model to changing circumstances to better meet the needs of owners like you. We understand how important it is for our guests to feel safe in a clean and sanitized environment. Building upon our already high-level of cleaning standards, we offer an upgraded NEXT LEVEL OF CLEAN.

This includes: → Our associates wear face masks while working indoors, and we provide face masks to guests upon request → We practice social distancing and encourage guest to do the same → We offer sanitation stations in high traffic areas → We use hospital grade disinfectants and / or electrostatic sprayers to apply CDC-approved cleaning materials that are effective against COVID-19

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OWNER BENEFITS

Vacation when you want Unlike other management companies that require a minimum 90-day window to book a reservation in your own vacation home, our booking window is flexible. In some locations, Aqua-Aston requires

WE VALUE YOUR

advance notice of just 30 days. Our reservations

BUSINESS

team can help book your stay.

To show our appreciation for selecting Aqua-Aston to

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manage your vacation rental, we thank you with Owner Benefits.

Discover somewhere new You can save up to 50% off when you book a vacation at one of Aqua-Aston’s branded hotels and resorts, including access to complimentary resort amenities.

Take the scenic route Aqua-Aston owners also receive exclusive discounts on car rentals through our industry partners. This means more money in your pocket to explore on your next sightseeing adventure.

LET’S CHAT Are you a vacation rental homeowner looking for a management company to care for your property while

AQUA-ASTON HOSPITALITY

helping to maximize the return on your investment?

Owner Services Department

Maybe you are already with another company but want to

820 Mililani Street, Suite 600

explore your options and compare them. Or perhaps you

Honolulu, HI 96813

are considering vacation rental management for the first

(808) 202-5777

time. Whatever your situation is, AQUA-ASTON IS HERE

ownerservices@aquaaston.com

TO HELP YOU EVERY STEP OF THE WAY.