10 Workers compensation FAQ’s

Workers Compensation is a complex area of insurance. Here are the top questions our Team gets asked the most. Safe Scope writes.

1. Q: Why should I work with a Safe Scope consultant?

A: Our consultants have over 150 years combined industry experience. We understand how to drive results for our clients in this space & acknowledging all stakeholders have a role to play in achieving a positive influence on claims management.

2. Q: What kind of results can I expect to see when using a consultant?

A: We have assisted our clients to reduce their premiums over time, influenced by our consultants working closely with you & your business to understand existing claims & drive them to positive outcomes. We liaise with all stakeholders, creating return to work plans & closely managing third party providers.

3. Q: What sets Safe Scope apart from your competitors?

A: Safe Scope has a hands-on approach & work with all our stakeholders to ensure all parties are focused on achieving the right outcome.

4. Q: Are Insurers supportive of consultants assisting with claims management?

A: Yes, understanding that we are working with them to achieve the right outcomes for both parties. Our ethic is to work in a transparent & collaborative manner with all stakeholders.

5. Q: What is a reason a claim could be accepted when the claimant is under performance management?

A: Claims that are accepted generally occur when the organisation does not have a performance management procedure in place or cannot demonstrate that the procedure has been followed.

It is critical that you as the employer demonstrate you have acted in a reasonable manner when dealing with the performance issue and organisations that can validate this have a greater chance of claims being rejected related to performance.

6. Q: Who is the best Authorised Agent / Scheme Agent / Insurer?

A: We have great relationships with Authorised Agent / Scheme Agent / Insurers, built by the Safe Scope Team over the years. We have dedicated teams at each who look after Safe Scope clients which assists in ensuring we get actions completed.

7. Q: Can I move Scheme / Authorised Agents?

A: Each state will have rules around transferring between Scheme / Authorised Agents.

Our philosophy is to work with the current Agent wherever possible to improve performance. If this is not possible, we may consider recommending a change to a new Agent.

Any recommendation to change would always be done in consultation with you & the decision to change Agents is wholly the clients.

8. Q: Who is responsible for safety in the workplace?

A: Everybody is responsible for safety in the workplace. As an employer, we need to encourage & allow our people to speak openly about safety & most importantly any improvements required Safety should be the first agenda item in every meeting & businesses who actively promote such initiatives achieve better employee engagement.

9. Q: How can I ensure my workplace is safe at all times?

A: Your OHS / WHS team needs to implement a safety management program that addresses all areas of the business.

We also recommend an independent provider to perform an annual check to identify any gaps for improvement.

10. Q: Can you provide me with a quote on all my insurances?

A: Safe Scope are part of Insurance House, a general insurance brokerage. Insurance House can assist in providing insurance solutions for all your business needs.

If you have any further questions or need any assistance, please contact Safe Scope via email info@safescope.au or 1300 776 327. We are here to help.