2 minute read
The Safe Scope way: A case study into our claims management and support
The Client
A local family-owned specialised abattoir They produce a wellknown, award-winning product for the domestic market and export worldwide.
The Challenge
Safe Scope was appointed to manage the client’s workers compensation program in May 2024 to improve the workers compensation claims program.
We conducted a consultation where several issues were identified:
Challenges in escalating claim costs in the 22/23 accident year
Limited insurer intervention.
No overall claims management program
No claims management strategy in place
The Solution
Safe Scope commenced a workers compensation program with the client, implementing the following:
Service guarantee
-24/7 telephone assistance
-Calls returned within 24 hours
-Correspondence responded to within three days
Structured workers compensation program
Insurer structured claim strategies tailored to client needs
Monthly insurer claims review meetings.
Weekly senior staff meetings for return-to-work planning and early issue resolution.
Safe Scope recommended appointing preferred rehabilitation and investigation providers to ensure consistency in assisting management of claims.
Achievements
Over the past eight months, Safe Scope has actively collaborated with the client to manage their workers compensation program achieving:
A claims management program that includes regular reviews with key stakeholders.
Robust claim strategies for the complex claims
Senior staff engagement to drive return-to-work .solutions and reduce claim costs.
Current year claims costs/incurred significantly lower than previous years. Large 2021/22 year claim settled well below insurer’s reserve.
Reduced claim frequency
Claims Cost Performance
A key achievement has been the reduction in current-year claim costs, both in total payments and incurred costs. With their renewal approaching, this will positively impact the program’s pricing.
Looking Ahead
As renewal approaches, Safe Scope is focused on assisting the client with:
Advancing claims to finalisation promptly in preparation ahead of renewal.
Resolution for three claims from the 2021/22 year. There are currently strategies in place to have them resolved prior to renewal.
Mobilising the claims management strategy for any new claims.
Benefits
The client now has a comprehensive workers compensation claims program, with senior management and operational staff overseeing open claims and contributing to claims management strategies All staff involved have improved awareness of claim costs on the business, driving positive results.
This has significantly reduced current-year claim costs and contained prior-year costs. These improvements will influence 2025 policy renewal terms, enabling the broker to secure the best possible rate.
Contact the friendly team at Safe Scope for an obligation-free consultation.
M: 1300 766 327
