APSAA 2020 Annual Report by apsaa6

2020 APSAA ANNUAL REPORT Leadership. Learning. Leverage.

FROM THE PRESIDENT

From the President

A Marion Bayley, President, APSAA

t the beginning of 2020 it would have been almost incomprehensible to imagine the ways in which COVID-19 would impact our lives by the end of the year. As the world continues to battle the waves of this pandemic, our region has just reopened travel between Australia and New Zealand and looks to have settled into a state of COVIDnormal. Whilst this offers some light at the end of the tunnel for many, the seemingly chaotic and delayed vaccination rollout still hampers ambitions of returning international students in any significant numbers, and our industry is facing a long and difficult 2021. Whilst uncertainty has been the only certainty in the last 12 months, APSAA has delivered increased activity across the three pillars of our strategic plan. Through responding to COVID-19 and ensuring our professional development program continued in a virtual setting, APSAA has provided crucial information and resources to our membership throughout this difficult time. APSAA’s COVID-19 Industry Guidelines were delivered in May 2020 and circulated to state and federal governments, ensuring that the industry had a minimum standard and benchmarking tool when dealing with the ever-changing landscape, something that was provided to our members long before state governments launched their individual initiatives. APSAA’s COVID-19 Guidelines are currently under review to adapt to the COVID-normal that we now work in, focusing on dealing with snap lockdowns, ongoing hygiene measures, and adjusted business practices that allow flexibility and adaptability during unpredictable times. APSAA has continued to lobby government not only in Australia but also in Aotearoa, New Zealand. With so much focus on the Student Accommodation Sector, the work that our Vice-President Jacob Waitere and the Aotearoa Advisory Group have undertaken has been outstanding. From speaking at the Parliamentary Inquiry into Student Accommodation, to uniting two associations

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by merging NZATEAP into APSAA, there has never been a stronger voice and representation in New Zealand. In addition to the work APSAA has undertaken directly relating to COVID-19 response and recovery, there has been an increase in professional development offerings. We know that PD is often the first thing that is taken from budgets during difficult times; so free webinars, networking events, and industry forums have provided opportunities for all members to remain engaged and receive valuable learnings at a time when it has never been more important to feel connected and have the support of others. Due to ongoing border closures and lockdowns, APSAA delivered our inaugural Virtual Symposium in December 2020. With over 30 sessions running throughout the 3 days, and over 250 participants, it was a fantastic event that included member presentations from across our region. One advantage of the move to the virtual setting was the ability to engage some world-class speakers to deliver keynotes and take part in panel discussions, providing valuable insights on a scale we haven’t seen before. This event would not have been possible without our wonderful partners and sponsors, APSAA would like to thank them for their generosity and ongoing support of our industry and look forward to seeing them in person at future events. I would also like to take this opportunity to thank our Board and sub-committee members for all their hard work. The time commitment and passion they show for their industry and the professionals that are a part of it is outstanding, especially at this time when competing demands are often at play. In my last report I quoted Martin Luther King Jr, who talked about the measure of man in times of challenge and controversy. I have witnessed outstanding leadership and character throughout the last 12 months from each corner of our industry. The road to recovery and return

CONTENTS

Contents From the President

Our Vision

About APSAA

APSAA Board

Our Strategic Plan

APSAA Aotearoa Advisory Group Report

APSAA Communications and Engagement Committee Report

APSAA IAC Report

“You don’t have to see the whole staircase,

APSAA PD Committee Report

just take the first step”

APSAA 2020 Professional Development Overview

to business as usual will be long, and I’m sure we will experience turns that were not expected throughout the remainder of 2021. APSAA is proud to represent our industry and will continue to work tirelessly to support our members through these challenges. There are times that we can all feel overwhelmed with uncertainty, and so I reference King’s words once again to encourage you to continue with your amazing work.

Martin Luther King Jr

Marion Bayley President, APSAA

APSAA COVID-19 Response

APSAA Journal Student Accommodation

APSAA Virtual Symposium

APSAA Awards

APSAA Benefits

Membership Types

Affiliations

Our Vision

About APSAA

APSAA is the peak industry body for accommodation which is provided for the exclusive use of students in the Asia-Pacific region.

APSAA is the peak industry body representing individuals, staff and providers of accommodation designed for students, providing a safe living and learning environment managed by professionals to support educational outcomes in the Asia-Pacific region.

Setting Industry Guidelines, APSAA also advocates on relevant issues to government and key stakeholders on behalf of the industry. We do this through our annual conference, networking and education events held throughout the year, our training institute and collaborative partnerships. We publish a quarterly Student Accommodation journal for all members and industry professionals, a monthly newsletter, and we regularly update members via social media campaigns. We provide a range of resources for our members to access, and are sought out by the media to provide statements to the press on behalf of the industry.

Our large and diverse membership includes universities, private residential colleges, commercial providers and individuals. There are more than 120,000 students living in Colleges, Halls and Residences across the Asia-Pacific which are either owned or affiliated with Universities or privately run. A large professional student accommodation workforce exists to support these students – APSAA supports this workforce through its strategic plan: Leadership-Learning-Leverage. APSAA Annual Report 2020 3

APSAA BOARD

APSAA Board Board members have a broad range of skills and expertise and provide their time and knowledge to APSAA on a voluntary basis. It is the intent of APSAA that the Board comprise a minimum of two representatives from each sector – University, College, and Corporate, as well as representation from each Australian State and Territory, New Zealand, and other countries within the membership. All Board members are proactive in initiating new activities and identifying new strategic opportunities for the benefit of APSAA members.

Gallo, Australian Catholic University, NSW; Carolyn Mee, Aquinas College, SA; and Alasdair Murrie-West, Dunmore Lang College, NSW; while Andre Lee, Curtin University, WA; Tomas Johnsson, Qld; and Jacob Waitere, University of Auckland, NZ were re-elected joining continuing Directors – Marion Bayley, Deakin Residential Services, VIC; Paterson Boyd, Burgmann College, ACT; Gemma Edgar, University of Newcastle, NSW; and Daniel Lee, The Purple House, Malaysia.

At the Annual General Meeting held via Zoom on Tuesday 19 May, 2020 we welcomed several new Directors to the APSAA Board; Cameron Bestwick, University of Melbourne; Simone

We thank past Board members Lynda Mathey and Areti Metuamate who did not renominate, and Louise Hallo who stepped down from the Board in the 2019-20 term.

APSAA Sub-Committees Aotearoa Advisory Group

President Marion Bayley, Deakin Residential Services, VIC

Vice President Jacob Waitere, University of Auckland, NZ

Cameron Bestwick, University of Melbourne, VIC

Jacob Waitere (Chair) Tara Baker George Connolly Melissa Leaupepe Martin Thomas

Communications & Engagement Committee Jacob Waitere (Chair) Monica Bordignon Simone Gallo Jack Thomson Paterson Boyd. Emmanuel College, QLD

Gemma Edgar, University of Newcastle, NSW

Simone Gallo, Australian Catholic University, NSW

Conference Committee Jacob Waitere (Chair) Marion Bayley

Finance & Risk Committee Andre Lee (Chair) Marion Bayley Paterson Boyd Alasdair Murrie-West

Industry Advancement Committee Tomas Johnsson, UniLodge, QLD

Andre Lee, Curtin University, WA

Daniel Lee, The Purple House, Malaysia

Tomas Johnsson (Chair) Bradley Brown Sue Fergusson Simone Gallo Dom Kilduff Andre Lee Laura Roberts

Professional Development Committee Carolyn Mee, Aquinas College, SA

Alasdair Murrie-West, Dunmore Lang College, NSW

Company Secretary Melinda Caspersz, Association Professionals

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Laura Burge (Chair) Cameron Bestwick Steve Diack Gemma Edgar Daniel Lee Al Martin Jacob Waitere

S T R AT E G I C P L A N

Our Strategic Plan

Leadership, Learning, Leverage.

espite the unprecedent disruptions caused to our industry by the COVID-19 pandemic, implementation of APSAA’s 2017-2022 Strategic Plan continued throughout 2020. To better fulfill the Association’s strategic goals, two new committees were established to address priority areas of our operations.

Engagement Committee is all about helping members to tell their story and promoting the amazing work they do for students.

• APSAA Aotearoa Advisory Group: The purpose of the Aotearoa Advisory Group is to provide advice to the APSAA Board of Directors on activities and matters relating to Student Accommodation in New Zealand, to increase presence and membership of the Association. • APSAA Communications and Engagement Committee: The primary role of the Communications and Engagement Committee is to provide the Board with advice and guidance on member engagement, as well as bestpractice approaches for utilising our APSAA communication channels. The Communications and

APSAA continued to maintain strong membership numbers despite the financial impacts of the pandemic on the industry. This has been achieved through the Association continuing to provide strong advocacy and representation on behalf of members, as well as rapidly increasing our digital professional development offering via our webinar series. APSAA continues to be the peak industry association for student accommodation across the region and worked tirelessly throughout 2020 to support our members through the challenges of the pandemic. Central to this work was the development of our COVID-19 Industry Guidelines, as well as partnerships with several industry bodies to promote the interests of our members to government and the wider community.

APSAA Member beds

Total:

117,156 Leadership

Learning

Leverage

Driving strategy, promoting best practice, and celebrating excellence.

Facilitating high quality learning, access to resources, and development opportunities.

Building our profile, enhancing our reputation, and creating a unified voice.

Industry Guidelines

Annual Conference

Member Representation

Networking Events

Professional Development

Industry Advocacy

Quarterly Journal

Training Institute

Policy Guidance

Board and Sub-Committees

Online Courses

Affiliate Associations

Research Projects

Member Resources

Benchmarking and Statistics

Annual Awards

Study Tours

Corporate Partnerships

APSAA Annual Report 2020 5

APSAA COMMITTEES

APSAA Aotearoa Advisory Group Report Poipoia te kakano Kia Puawai – Nurture the seed and it will blossom.

2 Jacob Waitere, Chair, Aotearoa Advisory Group, Communications and Engagement Committee

020 saw the launch of APSAA’s first Aotearoa Advisory Group. This is a step towards APSAA meeting our strategic objectives of better Learning, Leadership, and Leverage across the Asia-Pacific region. The above Whakataukī | Māori proverb highlights our aim in our inaugural year – nurturing the seed!

• The Student Accommodation Parliamentary Inquiry was launched following disparity in COVID-19 responses and a student death in student accommodation in 2019. APSAA provided a robust written response to the inquiry.

The primary role of the Aotearoa Advisory Group is to provide the Board with advice and guidance on issues involving the student accommodation profession in Aotearoa/New Zealand. 2020 saw a number of issues arising in New Zealand that the committee have been working on:

• We supported NZ content for the APSAA virtual symposium with a virtual mihi whakatau alongside a welcome to country and provided regular journal material.

• The interim code of practice for the pastoral care legislation came into effect.

Our hope is that the Aotearoa Advisory Group will continue to grow over the next 12 months, with new initiatives and sub-working groups working for the betterment of the NZ Student Accommodation Industry. Special thanks to Martin Thomas, George Connolly, Melissa Leaupepe, and Tara Baker, our inaugural committee members.

• COVID-19 saw a challenge for all members, NZ was no exception. APSAA engaged with NZ members across the country to support them where possible during this time. • APSAA formed a working relationship with Universities New Zealand. Agreement was sought from both parties to work collaboratively together.

• We recruited a new member in the Queenstown Resort College in Te Tai Tokerau.

• We launched a proposal for a merger between NZATEAP and APSAA, with the merger planned to occur in 2021.

Mauri Ora!

APSAA Communications and Engagement Committee Report

e can all agree that 2020 was a year of disruption. But from that disruption we gained opportunities to review and build back better. With our members at the forefront of our thinking, APSAA took the opportunity to relaunch our Marketing Committee as a new Communications and Engagement Committee. The primary role of the Communications and Engagement Committee is to provide the Board with advice and guidance on member engagement, and best practice approaches for our communications channels. When staying apart kept us safe from the virus, communications and the telling of members’ stories became even more important.

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Throughout 2020 we worked on several subtle projects to review and enhance our communications: – We refined the journal, highlighting our knowledge areas on articles to assist members in finding the most relevant pieces for them. – We launched a new style for the front cover of our Student Accommodation journal. – We established two working groups: One looking at our digital messaging, and one looking at our social media strategy. Both working groups made recommendations for initiatives and improvements for 2021. It is important to acknowledge the hard work of our committee members; Simone Gallo, Jack Thomson, and Monica Bordignon – thank you! Your work is ensuring our members are kept informed and engaged.

APSAA COMMITTEES

APSAA IAC Report The year has been dominated by the pandemic, which continues to affect the world we live in. At the time of writing this report, India is experiencing an explosive second wave of infections and, daily new cases around the world are back to record breaking levels despite the roll-out of vaccines.

t is now a race against time, a natural tension between infection rates, potential mutations, and third world country capacities for containment strategies and vaccinations. The finance sector is banking on a gradual recovery and generous stimulus packages by the leading economies. Money is cheap and looking for deployment. Geopolitical tension is tightening. China and Russia are asserting authority and the world is adjusting to European realignment after Brexit and new leadership in the US. A global dialogue around social and politically motivated media is exacerbated by civil unrest. This part of the world is the envy of most and remains a safe, clean, and aspirational destination, whether for travel, business, education, or migration. The absence of serious waves of infection has further enhanced our reputation on the world stage which augurs well for the future. Our educational institutions maintain their status in the key markets around the globe as evidenced by strong enrollment numbers through the period despite the disruption. The international segment still values an Australian and New Zealand education and is willing to endure sub-optimal experiences online in the hope of being able to return to normality. The domestic market has responded to stimulus and flexible course content to increase participation which has offset some of the international losses. In New Zealand, domestic participation is very strong despite the circumstance. Whilst New Zealand has been more geared towards domestic students, Australia has led the world in attracting international students over the past few decades. The combination of this innovative spirit, enviable safety and natural attractions placed us in a position to recover quickly and accelerate our trajectory as a leading study destination. We have sought a coordinated Federal and State response since January 2020 when the first known cases emerged on our soil, however, have found resistance at every turn. Our sector has responded to the early lockdowns, provided food for stranded students, managed rent moratoriums, created COVID plans, responded to quarantine tenders with different criterions by state, and agitated for leadership with limited success. The continued ambiguity of responsibility between federal and state government agencies have stunted any opportunity to apply smart strategies and have handed the initiative to our

competition. Canada is taking advantage of our inertia with a plethora or targeted strategies; from student support and visa changes, to vaccinations and coordinated quarantine programs. Canada is behaving like Australia of the past and will attract international students as a result. Equally, the Biden administration is gearing up for a significant push into the lucrative education sector. We are losing ground. In Australia, New South Wales have carried most of the burden of international arrivals and have managed more quarantines than the other states combined, and yet been able to manage the risk of outbreaks without erratic lockdowns. Most other states have applied politically defensive strategies to the detriment of our sector.

Tomas Johnsson Chair, Industry Advancement Committee, APSAA

The Federal government is resting on some outdated agreements with the states from the 80’s in closing quarantine stations such as North Head in Sydney and Point Nepean outside Melbourne to justify the shift of responsibility of quarantine to the states. Whilst never tested, I believe it is stated as a federal responsibility in the constitution, as well as some provisions in the Biosecurity Act 2015 – if there was a genuine desire to lead this effort, the Federal Government could do so. We continue to advocate for industry support. APSAA created industry guidelines and COVID-19 guidelines which have aided the industry and government agencies alike. We further partnered with Property Council of Australia to influence RTA legislation and agitate for international student pilots. We campaigned alongside Accommodation Association of Australia on policy and made representation to state and federal government agencies over the period. Recent initiatives include prioritisation of our sector in preference for vaccinations. International Education Association of Australia has again been a leading advocate for the sector which we and other industry associations have supported. Universities Australia, Austrade, Study Australia, and numerous other industry associations and government agencies have equally been engaged, for which we are thankful. In New Zealand, APSAA is making representation to the Government on the Code of Practice. The conservative approach to international students is likely to be maintained. Our members in Malaysia are experiencing further challenges after the state of emergency was called. We are in this together. We anticipate a continuation of the challenging conditions and will maintain engagement in pursuit of a gradual recovery.

APSAA Annual Report 2020 7

APSAA COMMITTEES

2020 Professional Development Committee Report

I Laura Burge Chair, Professional Development Committee, APSAA

imagine APSAA members across the Asia-Pacific are all starting to breathe a collective sigh of relief as we progress through 2021. Whilst challenges remain regarding snap lockdowns, outbreaks, state and international border closures, and the vaccine roll-out, there appears to be some light at the end of the tunnel. It has certainly been a turbulent year, and the Professional Development Committee at APSAA have endeavoured to support members throughout this challenging period through a range of online professional development and networking opportunities. Over the course of the year, we’ve hosted a total of 19 webinars, canvassing a diverse range of topics including restorative practices, student engagement, student welfare in a COVID-world, facilities management, best practice programming in virtual communities, strategic planning, Gen Z and social media, the use of cross-laminated timber, and sustainability. We were also joined by keynote speakers, Simon Kuestenmacher and Josh Farr, sharing their knowledge and expertise in relation to demographic trends and running highly engaging online events respectively. In total, over 600 members from across the region have attended. None of these webinars would have been possible without the support, time, and energy of those who volunteered to present or be part of our various panels and we are extremely grateful to all involved. In December 2020, we also hosted our inaugural Virtual Symposium on the topic of ‘Reshaping through Disruption.’ We were thrilled by the line-up of incredible local and international speakers including Dr Josie Alquist, Dr Corey Seemiller, Paul Gordon Brown, and Dr Huu Kim Lee, amongst many others. Our members also rose to the occasion providing a diverse range of pre-recorded presentations for attendees. Feedback for this event was overwhelmingly positive, with the virtual format enabling members from around the Asia-Pacific region to attend from the comfort of their own desks. Finally, our members have continued to achieve Continuing Professional Development status, recognising their active contribution and involvement in activities and programs across the broad spectrum of work within the student accommodation industry. Due to the disruptions caused by COVID-19, APSAA made the decision to extend

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the current CPD period through until June 30, 2021. Those who achieve CPD status will be recognised at this time. It is exciting to see the program evolving further following an internal review, with modifications to CPD point allocations, the addition of an exclusive benefit for those achieving CPD status, and a digital credential. A reminder that points can also be accrued for independent learning activities recognised by APSAA via submission through your member portal. As those who have achieved CPD status will attest, becoming a recognised APSAA Practicing Professional is an excellent way to showcase involvement and engagement in the industry, and enhance employment prospects. As always, members can view their current tally via the APSAA website. As the student accommodation sector continues to adapt to ongoing challenges, the PD Committee reminds members that we are always open to other ideas for staff development, networking, and engagement. We know it has been a challenging period for many, with limited opportunities to interact, but members who are keen to connect in some other way or have an idea for an alternative program are encouraged to reach out. On a final note, I would like to thank PD committee members Al Martin, Cameron Bestwick, Jacob Waitere, Daniel Lee, Gemma Edgar, and Steve Diack, who have done an amazing job balancing the demands of their day jobs with ongoing and valued contributions to our association. APSAA thanks the following members who have been involved in the past year: APSAA Virtual Symposium Member Papers • Daniel Wardrop (University of Tasmania) • Chong Li May (Purple House, Malaysia) • Goh Wee Shian (Y Suits, Wee Hur Hospitality) • Misako Okawa (Auckland University of Technology) • Katherine Bigby (University of Southern Queensland) • Jennifer Jasinksi (University of Southern Queensland) • Jamie-Lee Costa (University of Newcastle) • Cameron Bestwick (University of Melbourne) • Anastasiia Kuleshova (Atira shaped by Scape)

APSAA 2020 Professional Development Overview • Tomas Johnsson (UniLodge) • Vincent Wilson (Deakin Residential Services) • Sherry Ooi Mei Lian (Purple House, Malaysia) APSAA Webinar Presentations and Panellists • Gemma Edgar (University of Newcastle) • Sri Velan (Purple House) • Casey White (St Paul’s College) • Patterson Boyd (Emmanuel College) • Jenna Weber (Scape) • Lauren Miles (University of Newcastle) • Jodie Lawler (University of Wollongong) • Charles Tustin (University of Otago) • Jacob Waitere (University of Auckland) • Peter Warrington (UniLodge) • Jonathan Walter (University of Auckland) • Cameron Bestwick (Melbourne) • Edwina Ellicott (University of Wollongong) • Matthew Margaritis (La Trobe) • Anastasiia Kuleshova (Atira Shaped by Scape) • Chong Li May (Sunway Group, Malaysia) • Al Martin (University of Western Australia) • Daniel Lee (Purple House, Malaysia) • Carolyn Mee (Aquinas College) • Andres Lee (Curtin University) • Tomas Johnsson (University Lodge) • Angela Fragiacomo (Deakin Residential Services) • Andrew Jones (Deakin Residential Services) • Debora Barnes (Journal Student Living) • Pure Kraft (University Hall) • Tara Baker (University of Auckland) • Kimberley Wilkinson (Videre Group) • Caitlin Dauth (Scape) • Steve Koo (Sunway Group, Malaysia) • Dr Helen Lamb (Medley Hall) • Roxana Paterson (Grace College)

APSAA PD Webinars Delivered in 2020

$570

worth of included PD per staff member

600+ APSAA PD Webinar Attendees

Guest Industry Presenters & Panellists APSAA Annual Report 2020 9

COVID-19 RESPONSE

APSAA COVID-19 Response The unprecedented disruption caused by the arrival of COVID-19 in Australia in early 2020 had an enormous impact on the operations of student accommodation providers. As the peak industry body across the region, it was important for APSAA to demonstrate leadership throughout this challenging period, as well as to provide support and services for members to assist them in adapting during this crisis. APSAA COVID-19 Industry Guidelines In reference to Universities Australia’s Principles and Protocols to reducing risk of COVID-19 at Universities, circulated in May 2020, APSAA developed specific guidelines for the Student Accommodation Sector, enhancing section 5.4 of the original document to include detailed recommendations and a checklist. These guidelines were developed for use alongside and in support of the APSAA Industry Guidelines released in 2018, and are referenced under the existing streams used by APSAA for continuity and clarity (Management, Operations, and Finance; Student Experience and Wellbeing; Facilities and Development). A specific section relating to return-to-campus planning was also included.

• Submission of our COVID-19 Industry Guidelines to relevant government bodies for consideration and reference. • The release of a joint statement in partnership with the Student Accommodation Association in support of the industry.

Professional Development To assist members in adapting to the challenges of this new operating environment, APSAA ran a number of COVID-19 specific webinars to share knowledge and resources for the benefit of all industry staff. Topics included: • Res-Life Re-Imagined

Thanks go to the COVID-19 APSAA Industry Guidelines Working Group; Marion Bayley, Laura Burge, Simone Gallo, and Bradley Brown.

• Strategic Planning During COVID-19

Advocacy and Representation

• How to Run Engaging Online Events

APSAA undertook significant work to represent the interests of our industry to Federal and State Governments across Australia and New Zealand throughout 2020. These activities included:

These webinars were well attended by members, and APSAA thanks all of those who volunteered their time and knowledge to contribute as presenters and panellists.

• Ministerial correspondence at a State and Federal level regarding the impacts of COVID-19 on our sector and associated recovery measures. • Representations to Federal and State Governments to classify student accommodation as an essential service. • Participation in the Victorian Government’s High-Rise Accommodation and Student Accommodation roundtables in July.

• Best Practice Programming in Virtual Communities • Student Welfare in a COVID-19 World

A MESSAG E FROM THE STUDENT ACCOMM On behalf ODATION of all staff, INDUSTR our residents Australia, Y OF AUS the TRALIA and commonwe student accommodatio the key stakeholde alth, state rs of stude n industry and country throu nt accommo would like to comm dation acros gh the COV territory governments, s ID-19 pand and education end the manner emic in which providers have to MP date. on The stude nt accommo skilfully navig The Hon Scott Morris dation indus students with ated the r try safe, comf Prime Ministe ortable and provides over 95,000 secure acco beds for the Providers mmodation sole purpose Parliament House of student to support of providing acco commitmen the higher Canberra ACT 2600 t to delivering mmodation are conn educ ation journ to develop ected throu quality resid ey. resilience .au and the perso ential environme gh their collective dedic successfu nts that offer l in life. orrison.MP@aph.gov nal quality’s a supported ation and Via email: Scott.M required to platform for overcome Under the students challengin defin g times and accommodatio ition of ‘Accommo to be dation provi n in Australia ded for the comes in all r, exclu Ministe sive shapes and Dear Prime • University sizes, fallin use of students’ - stude g under the Mana categories nt s the recove•ry Residential Colleged of: lly turning toward ges • Purpose pandemic is gradua Built Student se to the COVID-19 ready to support the • Commerc Accommo As Australia’s respon dation (PBS ially Mana ion and Tourism stand ged Student • Student A) industries, Educat Hostels Housing Portf phase, two leading the economy. te olios stimula to The 16% Government’s efforts industry is represent almost pleased to sectors phas these , have e of the pand 2 million people y moving emic which been recognised as employment of over getting the econom playsy to in supporting an allow With a combined effective levers in the Australian ed providers to furth ‘essential service’ throu the capacit er demonstra g population and are gh education date, they also have sector. te the critic the lockdown Student acco of Australia’s workin worst affected to al role the Whilst among the industry manageme mmodation providers after the gridlock. nt teams, who are immensely early mont fast. proud of the hs of the pand faced the risk of a spin up reasonably courage of lity in COVID-19 emic capabi our profe their as outbr students retur ors have proven d In fact, respon ned from affeceak in their communitiessionally trained the industry Accommodation Operat under current guidelines and will t s, particularly ted Studen coun has and gone to grea tries. Universities in students despite t lengths durin s of International unblemished record o Deve an volume has g y large the ing industr pand manag the lop COVID in emic to: safe mana ge ahead. To date, all but non-existent operation gement plans positively to the challen COVID -19 cases are o Provide al practice and successfu high density living. finan lly integrate early concerns around modation facilities. them into stand flexible paym cial flexibility through ed Student Accom the ent plans to ard o Provide professionally manag support studeapplication of rent credi will apartment and lia Austra ts nts and o Significan ring options that impacted by are cond COVID-19 the negotiation of backbone of a prospe Student tly invest in furth y has long been the er enhancing ucive to healthy quar Together; Universities, comm unities antin The Tourism Industr for the student wellb ging environment. o nsSupp ort emergenc practical solutio eing and expee atic in this challen y accommo o Provide Industry can provide rience withi continue to be pragm datio support for n our ors and the Tourism under-18 intern n programs acros Accommodation Operat s the coun ational stude As Australia, try tional Students. nts unable and the Aust the safe return of Interna to return home respo with ralian nse, hotels educ the student . quarantine provi accommodatio ation sector moves derswould the use of designated to: ers into n industry isolation procedures stands read the next phase of the modation (PBSA) provid If managed to strict y to support hen COVID-19 e built student accom and strengt s purpos gove the o facilitie of t Prov rnme tine ide isola nt and educ e tion solut additional suppor ly located quaran to achiev ation o Acco ions which ting Universities for the use of remote mmo meet the spec eradicate the need o Welcome date students who Education sector suppor ific needs may new stude n in the International of students nts from unre be stranded in Aust arrangeme Australia’s positio ralia until intern gulated share nts. ation and private their objectives. rental acco al borders reopen. The stude nt accommo mmodation dation indus role in supp orting the try of Aust recovery of ralia the Australian looks forward to conti education nuing to play sector. an important

21 May 2020

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APSAA JOURNAL

APSAA Journal Student Accommodation

ow in its fourth year, Student Accommodation is the official journal of APSAA. It is the professional journal for the student accommodation industry in Australia, New Zealand, and the wider Asia Pacific region. The journal is produced quarterly and features news, insights, and resources relevant to members working in all areas of the sector. The journal is created collaboratively by APSAA’s Communications and Engagement Committee.

We encourage contributions from members – opinion pieces, research articles, political insights, team and member profiles, resources, photos, and news of planned and upcoming building developments. We offer a range of advertising opportunities for our journal, and welcome enquiries from organisations and suppliers relevant to the Student Accommodation Industry.

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APSAA Annual Report 2020 11

APSAA VIRTUAL SYMPOSIUM

APSAA Virtual Symposium Due to the disruptions caused by the COVID-19 pandemic, the planned APSAA Conference scheduled for Adelaide in May 2020 was postponed. Pivoting to a digital environment, the StarRez APSAA Virtual Symposium took place in December 2020, and it certainly did not disappoint. Over 200 attendees had the opportunity to watch sessions from a variety of amazing speakers, on topics such as ‘Global Perspectives on the Future of Student Accommodation’, ‘Engaging the Digital Generation’ and ‘Personal and Professional Digital/Online Branding for Career Success’. The Virtual Symposium was able to attract international speakers who provided amazing insight into their field of expertise:

APSAA would like to extend a huge thank you to our event partner StarRez. We are also grateful for the support provided by:

• Dr Paul Gordon Brown, Scholar, Consultant and Speaker (United States)

• Australian Bedding Company

• Dr Josie Ahlquist, Leadership Researcher, Speaker, and Author (United States)

• Dependable Laundry Solutions

• Dr Corey Seemiller, Educator, Researcher, Author and Speaker (United States)

• Gold Coast Laundry Equipment

APSAA would like to thank the organising committee of Laura Burge and Cameron Bestwick, all of those who presented as part of the symposium, as well as everyone who attended and ensured the success of the event.

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• CommScope • Direct Products • Groundfloor • Paper Monkey • Superloop

APSAA VIRTUAL SYMPOSIUM

APSAA Awards Each year, APSAA offers a range of scholarships and awards that recognise outstanding performance and innovative ideas from our members. Due to the industry not being able to gather in-person for our 2020 Conference, the APSAA Board decided to extend the current awards period through until 2021. However, the Fran O’Brien Award for New Professionals was awarded as part of the Virtual Symposium, with Jack Thomson from Sydney University receiving the honour. Congratulations go to Jack, as well as to all of the nominees.

Jack Thompson, Sydney University

APSAA Annual Report 2020 13

MEMBER BENEFITS

Member Benefits Working in the student accommodation industry is a unique and rewarding experience. Industry professionals typically specialise in areas such as leadership, business management, residential life, administration, event management and counselling. Applying these skills to a student housing environment makes for a job that is never dull, and can sometimes throw challenges our way. The importance of the role and the contribution that student accommodation professionals make to a student’s life and their overall university experience cannot be underestimated. Many students will cite their days at “college”, as the best and most memorable ever! APSAA recognises the broad skill set that student accommodation professionals need and the importance of industry support. Through our regular networking events, professional development opportunities and services and affiliations with other Australian and International professional associations, APSAA can provide members at any level with a valuable range of benefits not available anywhere else in Australia. If your role is in the student accommodation profession, then APSAA is for you! A major benefit of being an APSAA member is the opportunity to come together and meet with other members employed in the student accommodation industry at various conferences, workshops and other forums. Members attending these events share ideas and discuss the latest industry developments and innovations. Many of our members 9,343

return to our annual conferences and events each year which has resulted in a valuable culture of camaraderie amongst APSAA members. The networks formed are lasting and there are opportunities to meet major equipment and service suppliers and to broaden your knowledge of the whole accommodation industry. Members obtain access through both individual and group/network development activities and access to a wide network of experts that can assist them with any problems on which they may need advice. Access and advice on various training facilities is also available to members.

Member Benefits • Professional Development program including access to 34+ hours of video content • Networking opportunities with 1200+ industry professionals • Access to Industry Guidelines • An annual conference which is internationally recognised • A study tour which visits student residences and colleges throughout Australasia • Quarterly industry journal • Board/committee membership opportunities • Monthly newsletters • Access to job listing opportunities • Access to post job listings to APSAA website (Institution and Corporate members only) • An online resource centre including past conference papers • Information and exposure to industry specific suppliers • Scholarships and awards which provide international travel opportunities and recognition of new professionals to the industry • Local/National/International networks • Information on upcoming local and international events

643 14,640 5,229 4,807

26,180 13,255 26,023

APSAA Member beds

Total:

117,156 14 www.apsaa.org.au

2,294

14,742

MEMBER BENEFITS

Membership types Voting membership types Institution Membership Any tertiary education institution in Australia, New Zealand or South East Asia that provides Student Accommodation facilities may apply to become an Institution Member. Membership includes one complimentary* conference registration, for the following year’s conference. Institution membership provides membership for all staff working within student housing in the Institution.

Corporate Membership Any organisation that is a Student Accommodation provider with multiple facilities across Australia, New Zealand or South East Asia and does not have affiliation to any one tertiary education institution, may apply to become a Corporate Member. Membership includes one complimentary* conference registration, for every 3,000 beds, for the following year’s conference. Corporate membership provides membership for all staff working within student accommodation in the Corporate’s operations.

Individual Membership Any individual working in the field of Student Accommodation who does not already receive benefits via an Institution or Corporate membership may apply to become an Individual Member. Where an individual is working at an Institution or Corporate in student accommodation, they may apply for individual membership for a maximum of 1 year during a 5-year period.

Non-Voting Membership types Industry Affiliate (Individual) Any individual with no commercial interest in the Student Accommodation industry, nor an employee of an organisation with a commercial interest in the Student Accommodation industry. Industry Affiliate (Individual) members receive member rates to APSAA events, receive e-newsletters, and a copy of our quarterly journal – Student Accommodation.

Industry Affiliate (Corporate) An organisation with a commercial interest in the Student Accommodation industry. Industry Affiliate (Corporate) members receive member rates to APSAA events, receive e-newsletters, and up to five (5) copies of our quarterly journal – Student Accommodation. * Conference attendee to be nominated prior to earlybird registration; Institution/Corporate member must have paid full year membership fee

APSAA Life Members Life membership may be awarded to members who have given outstanding service to the Association. The following members have been recognised with this honour: 2000

Joe Massingham, Wright College

2016

David Holmes

2011

Gary McLaughlin, Flinders University

2016

Edwina Ellicott, University of Wollongong

2015

Colin Marshall, Federation University

2016

Cate Macnamara

2015

Simon Scott, University of Queensland

2019

Vincent Wilson, Deakin Residential Services

2015

Sean Brito-Babapulle, Mannix College APSAA Annual Report 2020 15

Affiliations Chinese Association of Real Estate Management in Higher Education

NEW ZEALAND ASSOCIATION OF TERTIARY EDUCATION ACCOMMODATION PROFESSIONALS INC

Phone: +61 3 9586 6055 Email: admin@apsaa.org.au apsaa.org.au