August 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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AUGUST 2015

Join Us for Our Product & Service Council Roundtable!

See page 5

In this issue: • Get Your Motor Runnin’.....................................................................................................24 • Which of These 8 Multifamily I.T. Security Issues Are Yours?.............................................26 • Three Important Steps for Welcoming New Property Management SuperStars!..............38 • Customer Service vs. Common Sense?..............................................................................42

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VOLUME LV

AAOC Education & Events 5 General Membership Meeting 7 RealShare Conference Orange County 17 ApplyConnect Tenant Screening 25 Online Training with Grace Hill 27 AAOC’s Property Management Forum Luncheon 29 Workplace Harassment Seminar 35 Update Your Account Information 41 EPA Certification Training 44 Certified Housing Provider Education Program 46 NAA Benefit — RPM Careers

Departments 4 President’s Message — For Entertainment Purposes Only

6 Executive Director Report/Lou’s News 8 Sacramento Report 12 Legal Corner — Questions and Answers 16 Federal Focus 20 Dear Maintenance Men 48 Welcome New Members 50 PSC Corner — NWP Services Corporation 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 24 Get Your Motor Runnin’… By Veronica Copeland 26 Which of These 8 Multifamily I.T. Security Issues Are Yours? By Mike Radice 30 June General Membership Meeting Recap

38 Three Important Steps for Welcoming New Property Management SuperStars!

By Ernest F. Oriente 42 Customer Service vs. Common Sense? By Nancy Friedman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events A U G U ST

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

11 - Board of Directors Meeting

19 - EPA – REFRESHER Certification Seminar

Tuesday, 6:00 pm, AAOC Offices

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Wednesday, 7:45 am–12:00 pm, National Econ See Page 41

18 - RealShare Orange County Event

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

Tuesday, Hotel Irvine See page 7

Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

SEPTEM BER

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7 – Labor Day

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

8 – Board of Directors Meeting

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

Tuesday, 6:00 pm, AAOC Offices

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

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Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

O C TO B E R 1 - CHPEP Week 4 — Leasing Techniques & Renting to Qualified Applicants

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Wednesday, 11:30 am–1:30 pm, Embassy Suites See Page 27

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

22 - CHPEP Week 7 — Fair Housing & Government Standards

8 - CHPEP Week 5 — Legal Issues Affecting Landlords & Tenants

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

27 - EPA — REFRESHER Certification Seminar Tuesday, 7:45 am–12:00 pm, National Econ See Page 41

28 - Fair Housing Seminar

Wednesday, 8:30 am–12:30 pm, AAOC Offices

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

29 - CHPEP Week 8 — Employee Development

20 - General Membership Meeting

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

Tuesday, 7:00–8:45 pm, Embassy Suites

APPRAISALS & VALUATIONS

Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

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21 - Property Management Forum Luncheon

Tuesday, 6:00 pm, AAOC Offices

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

24 – CHPEP Education Program Week 3 — Property Maintenance

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

Nicholas Dunlap Alan Dauger Dean Zarkos

Directors Emeriti

Wednesday, 9:00–11:00 am, AAOC Offices See Page 29

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

15 - CHPEP Week 6 — Human Resources

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

23 – Workplace Harassment Seminar

15 – General Membership Meeting

BOARD OF DIRECTORS

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Tuesday, 7:45 am–5:00 pm, National Econ See Page 41

Thursday, 8:30 am–12:30 pm, AAOC Offices See Page 44

13 - Board of Directors Meeting

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22 – EPA – INITIAL Certification Seminar

10 – CHPEP Education Program Week 1 — Residential Property Management

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Officers

17 – CHPEP Education Program Week 2 — Property Marketing Analysis

Monday, Office Closed

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

For Entertainment Purposes Only

A

s a kid, my mom and dad (and really more my mom) were big on quotes and anecdotes when it came to parenting. One of my mom’s personal favorites was the Mark Twain adage: “it’s better to keep your mouth shut and appear stupid than to open it and remove all doubt”. Needless to say, I am reminded of this quote in the strangest of places and most recently, I was reminded of it while watching a so-called expert on real estate in Orange County speak to a crowd of industry professionals.

While the program started out entertaining and informative, it grew more and more opinionated. Then, well, the purported expert ventured into hostile territory without more than an opinion to protect himself. And while he did make it out of the room alive, he realized that you can’t oppose two topics near and dear to our industry and expect to get off scot-free.

Immediately following the program, I cornered the speaker to discuss the points he raised during his talk.

Control Yourself Rent control, as he put it, would help to make housing more affordable for the general public because as he put it: “rents are out of control”.

Fortunately, we have a great case study in neighboring Los Angeles County and specifically the City of Los Angeles when it comes to the long-term effects of rent control. I was able to point out

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the blight, deferred maintenance and general disinterest in reinvesting in one’s property that occurs as a result of rent control. Rents remain low, owners face ever-increasing costs and ultimately, the residents suffer. Next, I pointed out that his colleague had previously written an article suggesting that in order to find an affordable place to live in Orange County, residents had to choose between cost savings or life safety. While this suggestion is ludicrous, I proposed that it could in fact become reality with rent control as quite simply, rent control would tank property values along with the aesthetic appeal of Orange County’s housing stock. So, Mr. Expert, I ask: who really wins?

Pass It On Equally pathetic but perhaps more offensive was his suggestion that Prop 13 should be repealed because it would be good for the real estate industry. Of course, this would help to grow the already oversized public sector through increased property tax revenue that would ultimately fund government benefits and pensions, but hey, we could compete with Greece and Puerto Rico at that point. His thoughts were that Prop 13’s repeal would actually be good for the real estate industry because with increased property tax revenue, cities would be able to staff up and further enforce zoning and planning ordinances to help restrict

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new development. So it’s like a trade.

We pay exorbitant property taxes, but the cities help prevent new product from coming online. Needless to say, I didn’t agree with that school of thought either. Unfortunately, any increase in property taxes would just be passed on to residents and that would further impact the availability of affordable housing.

Sadly, these views are shared by many and our industry will continue to face increased threat as a result of rising rents, increased occupancy and climbing property values. Stay tuned to our legislative updates and look out for red alerts to see how you can help the association fight rent control and changes to Prop 13. I may sound like a broken record, and admittedly, I wanted to talk about Greece in this month’s column (I’ll save it for September, instead), but the fact that the two of the most detrimental issues to our industry are back in the news and being pushed by supposed experts and economists is something that we all need to be aware of.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

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Tuesday, September 15, 2015 ◆ 6:00–7:45 pm

Special Meeting Time!!

Join us ‘round the table for our

Product & Service Council Roundtable Learn all about our Product & Service Council Members and what they have to offer! In this roundtable event, members will have the opportunity to visit tables and move around the room to discover what might be new in the rental-housing industry!

Participating Companies: Plumbing: Service 1st

Flooring: Stairnosing, Inc.

Electric: KD Electric

Pest Control: Access Exterminator Service

Insurance: PHD Insurance Brokers, Inc.

Real Estate: W.R. Gorman & Associates

Maintenance: Buffalo Maintenance, Inc.

Landscape: Pavescapes/Millenium Construction

Security: National Center for AV Forensics

Sponsored By:

Don’t miss our Sayonara Summer Business Mixer immediately following our meeting. Enjoy a drink and light hors d’oeuvres on us!

EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840

Remember, the Serengeti Grill gives AAOC attendees 20% off their meal before the meetings!

Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

“It is not from the benevolence of the butcher, the brewer, or the baker that we expect our dinner, but from their regard to their own interest.”

— Adam Smith

S

ummertime in Orange County is in full swing and I certainly hope your summer is going well.

Whether you are an owner, resident, or property manager, the OC summer is always a busy time. And the apartment

industry itself continues to be busy.

Recently I attended the National Apartment Association 2015 Education Conference and Exposition held in Las Vegas. My head is still spinning with the size and scope of industry news and trends nationwide. And the industry continues to evolve. (notice I say evolve instead of the overused term “change”) The NAA Education Conference and Exposition is the premier event in

the rental housing industry…a record setting 9000 attendees from all over the United States, over 40 education sessions, and more than 400 exhibitors.

Keynote speakers included former Tonight Show Host Jay Leno, Food Network Host Giada De Laurentiis, and Forbes Magazine Publisher Rich Karlgaard (whom I had the honor of introducing).

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year was the continuing evolution of the industry to a software, data based model…in all its capacities. Whether it is leasing, property management, utility management, key management, pet grounds management…you name it, as they say: “there is an app for that”.

As we have learned, baby boomers, and millennials continue to redefining the term “American Dream” and they remain the fastest growing segments of the apartment industry, (that trend is projected out for at least until 2025).

They are also redefining the scope of the amenities that rental housing living offers. And that was certainly reflected in Las Vegas. For example, of 400+ exhibitors on the convention floor, I counted four booths directed at owners and property managers interested in, and shopping for pet showers for their properties. Pet showers! Now that is evolution.

AAOC Events The politically engaged landlord

La Habra Councilmember Tim Shaw chats with Ray Maggi, President Emeritus at a recent “Coffee with a Councilmember”.

Rich Karlgaard, publisher of Forbes Magazine with Executive Director Lou Penrose at the National Apartment Association 2015 Education Conference and Exposition.

continues to enjoy The Apartment Association of Orange County’s “Coffee with a Councilmember”. This monthly coffee chat, hosted by AAOC and held

at a local coffee shot in the respective city is designed to connect with our local leaders with our local industry in an informal setting. We have been doing them for eight months straight and the results have been wonderful for owners and elected alike. If you have not done so already, please plan to join us for an upcoming “coffee”.

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PROMOTIONAL SPONSORS Apartment Association of Orange County CoreNet SoCal CREW Orange County Idea Hall NAIOP SoCal Chapter Orange County Business Journal

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7/9/15 11:00 AM

Sacramento Report

BY JON SMOC K

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fter laboring for months on the advance of the planned July 17 summer recess. Clearing some of the docket in policy and minutia associated these few weeks is helpful to lessen the with the State Budget, legislabig logjam inevitably coming in August tors quickly passed and the Governor when deals are made (read “comprosigned an on-time spending program for the new fiscal year, together with a mise”) on hitherto intractable positions. number of so-called “trailer bills” (those A few weeks off the grid is helpful to statutory and fiscal changes needed to sober reflection.

Among the early measures already implement the Budget Bill). With that approved and sent to the Governor is work done, the pace quickened to JLE.ad:Layout 1 3/8/10 11:21 1 Assembly Bill 418, mentioned several address other pending matters in AM Page

times in these pages in previous legislative reports. This bill amends Civil Code section 1946.7 (dealing with early termination of tenancy as a consequence of sexual assault, domestic violence, human trafficking, stalking, or elder abuse) and repeals an otherwise applicable January termination date, thereby making the law permanent. In short, it reduces a tenant’s responsibility for the payment of rent from 30 to 14

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calendar days from the date of notice.

The most pertinent operative language of the bill is quoted here (being subdivisions (d) and (e)): “(d) If notice to terminate the tenancy is provided to the landlord under this section, the tenant shall be responsible for payment of rent for no more than 14 calendar days following the giving of the notice, or for any shorter appropriate period as described in Section 1946 or the lease or rental agreement. The tenant shall be released from any rent payment obligation under the lease or rental agreement without penalty. If the premises are relet to another party prior to the end of the obligation to pay rent, the rent owed under this subdivision shall be prorated.

Existing law governing the security deposit shall apply. (e) Nothing in this section relieves a tenant, other than the tenant who is, or who has a household member who is, a victim of domestic violence, sexual assault, stalking, human trafficking, or

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abuse of an elder or a dependent adult and members of that tenant’s household, from their obligations under the lease or rental agreement.”

If approved by the Governor, which is expected, the bill will become operative on January 1, 2016.

Among important measures pending in the committee process are two “bug bills”—Senate Bill 328 and Assembly Bill 551.

Senate Bill 328 deals with the notice to be given when a landlord uses commercially available products to control ants, cockroaches, etc. inside the rental unit and the common area. Significant differences of opinion range over a wide landscape regarding who gets the notice, when is it given, tenant waiver, etc., etc., etc. These matters have not been ironed out to date, but will soon need to be resolved. Your lobby team is in diligent pursuit of acceptable answers.

Assembly Bill 551 proposes a statewide uniform approach to bed bug education, identification and treatment

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—a “one-size-fits-all” scheme incorporating “best practices” of a private not-for-profit organization. It has been amended several times to incorporate some but not all of the helpful suggestions flowing from innumerable meetings among and between sponsors, opponents and the author. At this writing (with a committee hearing pending shortly), it would require landlords to give “bed bug” information notices to every tenant in California by January 1, 2017. (Cost????) The bill proposes a series of stringent time lines for identification, inspection, treatment and adoption of a complex bed bug management plan. Maximum engagement in this bill has been a high priority for your lobby team. Keep tuned.

And then there is the “mold” bill.

Senate Bill 655 purports to establish meaningful standards for mold identification relative to inhabitability and the state’s substandard housing law.

Smock — continued on page 10

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Smock — continued from page 9 Again, engagement has been intense and some progress has been made in protecting the interests of owners and managers against major challenges.

Wait and see.

Senate Bill 251 is a bright spot in the ongoing saga of legislation dealing with ADA access compliance issues. It enjoys widespread support as a meaningful compromise to thorny issues

affecting many of our fellow citizens.

AAOC is pleased to join in support of this measure.

Finally, we come back to Senate Bill 7, pushing the troublesome water submeters issue to the administrative arena by requiring the Building Standards Commission to adopt regulations on new construction. We’ll just have to wait and see if that approach calms these troubled waters.

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Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

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ust opened up the mail, and what do you suppose was in it? A notice from my bank informing me that one of my tenant’s rent check was returned unpaid because he placed a stop payment on it. Imagine that, it’s now mid-month, no warning, no phone call, the deadbeat didn’t even have the courtesy of letting me know he was going to stop payment on his check. It kind of makes sense though, he asked a couple of weeks

ago if I’d let him out of his lease early, guess his girlfriend has a nicer place and he wanted to move in with her. I called his phone number, got a recording saying that it had been disconnected. His cell phone works, got his voice mail, and left a message. I’m guessing that when I swing by later today, it’ll be empty. What do I do now? I don’t want to make any mistakes; can I just change the locks if he’s out?

You have a couple of issues that you need to resolve, first the issue of return of possession of the premises, and then, of course, getting you paid. If the tenant appears to have vacated when you visit the unit later today, then you must follow certain procedural rules before you simply change the locks. Ideally, you will be able to contact the tenant on his cell or at work. If you make contact, ask that the tenant confirm that he is

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out by faxing or emailing you written confirmation. If you are able to confirm that he has moved out, you will not have to follow the abandoned real property notice requirements, and will be able to retake possession immediately.

If when you visit the unit, and find that it is vacant, and if the rent is due and unpaid for fourteen days, and the tenant has not voluntarily surrendered possession, then you must serve a written notice of Belief of Abandonment of Real Property. The notice can be posted on the premises and mailed by regular mail to the tenant’s last known address, your property. You must wait eighteen days before you retake possession. If the tenant does not reply, in writing, by informing you of his address for service of an unlawful detainer within eighteen days, then you may retake possession, and change the locks. Once you regain possession, prepare the security deposit disposition form. If he skipped mid lease, he will owe the balance of the term, or until

you mitigate your damages by reletting the unit, whichever occurs first. Hang on to the tenant’s check that was returned by the bank. Stop payment orders are only effective for six months, unless renewed by the maker, which rarely happens. That means, in six months and a day, you can redeposit the check, and if there are sufficient funds, the check will clear.

I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge!

How do I handle this?

Yes, it’s a good practice to post your rental criteria in a conspicuous place.

The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have Q&A — continued on page 14

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Q&A — continued from page 13 sufficient and verifiable income to meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply.

I just put my single family house on the rental market, and have agreed to rent it to a nice family of four; mom, dad and two kids, two and five. The parents seem responsible enough and I’m sure they’ll make great tenants, but I am concerned because the house has a pool. Is there anything I can do to protect myself from liability should one of the children fall in and drown?

The short answer is yes. There are several measures you can, and should, take to protect yourself. First and foremost, ensure that the pool and the gate/enclosure conform to all state and local codes and ordinances. The gate should be self-latching, and should be checked to ensure that it closes properly.

Review your insurance policy with your broker to ensure that your coverage is

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adequate; consider an umbrella policy as well. Your broker can counsel you on coverage limits; consider $3,000,000 as a minimum. Finally, you should include as part of your rental documents an addendum to the lease in which the tenant acknowledges the dangers of the pool, agrees to ensure that all gates are kept closed, and agrees to periodically verify that the self-latching gate functions properly. Consider requiring that your tenants procure renters liability insurance as well. These requirements should be a part of your rental policies for a property with a pool, regardless of whether or not your tenants have children.

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving in. Well, I just received the electric bill, and it’s still in my name. I’m thinking about not paying it, just letting it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

No, can’t let the utilities be shut off.

Your tenant’s actions are a breach of the rental agreement, and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit-

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Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy. Note that some jurisdictions may require that you include a statement identifying a witness who observed the breach, as well as the date and time of the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur. In the event of non-compliance, you would be entitled to file an unlawful detain action to recover possession of the premises.

Rarely though is that necessary, as the vast majority of residents will immediately comply.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most Q&A — continued on page 19

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Federal Focus — The NAA Connection

BY GR EG BROWN

A

fter much anticipation, speculation and contemplation of the potential ruination of the apartment nation…the Supreme Court of the United States (SCOTUS) finally released its decision on Texas Department of Housing and Community Development v. The Inclusive Communities Project, Inc. For those unfamiliar with the name, this is the case that answers the question of

whether the Federal Fair Housing Act supports the concept of disparate impact in housing discrimination cases.

In other words, can someone be liable without intent to discriminate. The answer, by a vote of 5 to 4, is yes… with some caveats and provisos.

The majority opinion, authored by Justice Kennedy on behalf of Justices Sotomayor, Ginsberg, Kagan and Breyer, would not be considered a ringing

SEPTEMBER 23, 2015

endorsement of disparate impact. In fact, Harry Kelly, Esq., an attorney with the firm of Nixon Peabody in Washington, D.C., and the lawyer who crafted the amicus brief on this case to which NAA and several other organizations put their names, put it this way in his recent article on the decision.

“Having found that disparate impact Federal Focus — continued on page 18

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Federal Focus — continued from page 16 liability exists under the FHAct, [Justice] Kennedy thus spent much of his decision narrowing the scope of that liability and offering a series of “safeguards” intended to prevent abuse of disparate impact theory.” These safeguards have the effect of raising the threshold which must be reached to validate a disparate impact liability claim. So, while the headline is certainly not what the apartment industry wanted to see, the fine print offers some promise.

The safeguards contained within the majority’s opinion go right to the common sense arguments about disparate impact. For example, there must be a cause and effect relationship between the policy in question and the resulting impact on a protected class.

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Justice Kennedy writes “…statistical disparity must fail if the plaintiff cannot point to defendant’s policy or policies causing that disparity.” Plaintiffs in disparate impact cases would also, under the majority’s opinion, need to clearly show that the policy in question raises “artificial, arbitrary and unnecessary barriers.” Harry Kelly again acknowledges that this is not new to the disparate impact debate but its emphasis in Justice Kennedy’s opinion does have the effect of raising its importance to the process.

The question in all of our minds is what does this mean for the day-to-day behavior of apartment owners and operators? How should they change their policies or procedures based on this opinion? The bad news is that there is no clear guidance in that area contained within this opinion. Justice Kennedy did establish some good rules for evaluating polices for disparate impact liability but it will ultimately be up to lower courts to do the actual evaluation when litigation come before them. That means owners and operators will continue to operate in somewhat of a murky area when it comes to their exposure to disparate impact liability.

It has been suggested by some fair housing attorneys that the SCOTUS opinion does raise the value of docu-

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menting that you considered potential disparate impacts when you developed a policy and why the policy you choose was still “necessary to achieve a valid interest.” It likely will not protect you from litigation, but it could help in your efforts to respond. More to come on that.

Staying with fair housing for a moment, during its recent 2015 Education Conference and Exposition, the NAA Board of Directors passed a statement of policy on the issue of reasonable accommodation for requests for emotional support animals. This issue is trending as one of the most significant current operational challenges for apartment operators. Existing rules from the Department of Housing and Urban Development (HUD) allow for abuse by individuals who do not require an emotional support animal attempting to skirt pet restrictions in apartment communities. A working group of NAA members spent two months looking at all aspects of the issue and crafted a statement of policy that (1) reaffirms the industry’s support for those who legitimately need an emotional support animal and (2) urging HUD to amend its rules to curb such abuse. It has been encouraging to see support for this position from psychiatric and animal rights organiza-

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tions and NAA will seek their support in advocating before HUD on this issue.

Finally, to update you on another case recently decided by the SCOTUS, by a 5 to 4 vote the Court upheld the Arizona Independent Redistricting Commission established by voters in that state to draw the Congressional district lines and rejected claims by the state legislature that such a move was unconstitutional. The decision in Arizona State Legislature v. Arizona Independent Redistricting Commission not only preserves the Commission and current map in Arizona, but bolsters similar commissions in other states, like California. It also strengthens arguments by reformers in states that currently allow district lines to be drawn on a partisan basis who are in favor of a commission-like process.

In my view, the SCOTUS decision is a huge win for nonpartisanship and a shot across the bow of ridiculous gerrymandering that is conducted by both parties.

To see both the article from Harry Kelly on the SCOTUS disparate impact decision and NAA’s statement of policy on emotional support animals, go to www.naahq.org. Remember, nothing in this column should be considered legal advice. It is for informational purposes only.

As always, thanks for reading. Talk with you next month.

Regards, Greg

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I am finally getting around to making my landscape drought tolerant. Can you provide me a list of plants and materials I can use? I am concerned about conserving water but do not want to create the Mojave Desert either. Rick

Dear Rick: Drought tolerant plants depend greatly

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on your location and climate. Start doing research on plants native to your area. This is important for a number of reasons; native local low water tolerant plants are an effective way to save water, reduce pesticide use and lower maintenance costs. Depending on what you buy, these plants can survive when watered every ten days to two weeks.

Native plants will also be able to tolerate rains when they come. Local plants will be acclimated to the area and will have a natural pest resistance important to their survival. A good quality local nursery is an excellent place to get specific information about plants, shrubs and trees.

To get you started, here is a list of a few plants that will work in a Mediterranean climate: Plants: • Dwarf California Aster, (Aster Chilensis ‘Point Saint George’) • California Sea Thrift, (America Maritima Californica) • Golden Columbine, (Aquilegla Chrysantha) • Manzanita, (Arctostaphylos ‘Pacific Mist’) • Yarrow, (Achillea ‘Terra Cotta’) • Leafy Reed Grass, (Calamagrostis Foliosa) • California Meadow Grass (Carex Pansa)

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• Wild Lilac (Ceanothus X ‘Centennial’) • Seaside Daisy (Erigeron Glaucus ‘Cape Sebastian’) Dear Maintenance Men: Do you have a recommendation for exterior lighting that will make the property stand out from its neighbors? Jorden Dear Jorden: We are big fans of LED lighting and have used 120 volt half inch LED rope light to great advantage. Install the rope light under the eaves and out of the way.

From the ground the light appeared to emanate out from the eaves and down the walls. The light is indirect and made for a very interesting look. The side benefit of the rope light was not only did it look great; it shed light in all the dark corners around the building.

LED rope light is more expensive than the incandescent rope light, however, it is economical in the long run, it has a long service life and the rope does not get hot or even warm to the touch.

(Although less expensive, we do not recommend incandescent rope light.)

LED Rope light comes in 150 foot rolls and with the proper rectifier in place, up to 1200 feet can be used from one electrical source. The light comes in cool white, natural white and warm white along with a variety of colors.

Maintenance — continued on page 22

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Maintenance — continued from page 20 The rope light can be installed onto a plastic track to help keep it straight and to eliminate any drooping of the rope. Remember to pre-drill the track before installation. LED rope light is perfect for under stairs, balconies and anywhere you need soft indirect light.

Keep in mind, it does not throw light very far and will not light up a courtyard, it is mainly for aesthetics and it

will make your building stand out!

Dear Maintenance Men: I want to update our rental units. We have painted, installed flooring and modern window coverings, now we need something finish it off. Any help will be welcome! Hank Dear Hank: A great way to update older and modern units is to upgrade the cabinet knobs, interior door knobs and hinges.

BUFFALO.AD.Resized:Layout 1 grade 3/1/12 Typically apartment or builder

knobs and hinges are rather utilitarian in nature. They get the job done and that is about it, nothing fancy. That missing certain “je ne sais quoi” in a remodeled unit can be found in the choice of knobs and hinges you install.

A wise choice is a lever style knob for interior doors. They come in many different finishes and colors and they not only look attractive and modern, they are user friendly for any disabled or older residents. The use of solid brass knobs adds a bit of weight to a door making it appear rich and sophisticated. Stainless steel knobs, pulls and hinges can make any cabinet look more modern and rich. Check at your local home improvement center for ideas along with these brand names to look for: Westlock, Hamilton Sinkler, Schlage, Baldwin, Kwikset.

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Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480.

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Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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Get Your Motor Runnin’…

BY VERONICA COPELAND

S

ince the late 1990’s, hybrid and electric vehicles have been buzzing around the streets and highways helping to conserve gas and energy.

Toyota introduced the first massproduced hybrid vehicle, the Prius, worldwide in 2000 and it sold in 80 countries and regions. In 2006, Tesla Motors announced their small Silicon Valley startup. In 2010, Chevy and Nissan were on-board. As with most things, popularity and demand have welcomed increases in production and

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inventory. These increases have made these cars highly desirable and more affordable. In fact, California represents 1/3 of national sales and is the largest market of electric vehicles in the U.S. So…what does that have to do with you as an owner?

You’ve seen shopping malls and theme parks adding designated parking stalls to charge vehicles…well…

With the passage of AB 2565, owners are now required to approve a written request of a resident to install an electric vehicle charging station at the resident’s designated parking space.

This approval, of course, requires certain conditions be met, including compliance with the property owner’s approval process for modification (installation, use, maintenance, and removal upon move-out). It should also be clear that this modification is to be paid up front, solely by the resident.

It is suggested that the owner request a written description from the resident of how, when, and where the modifications and improvements to the property are proposed, and this outline should be made consistent with the items specified in the “Permitting Checklist” (page 112) of the “ZeroEmission Vehicles in California: Community Readiness Guidebook” published by the Office of Planning and Research. You can find this guidebook here: http://opr.ca.gov/docs/ ZEV_Guidebook.pdf As an owner, prepare yourself for this new law by adopting policies and procedures for receiving a resident’s

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request to install and, more importantly, maintain an electric vehicle charging station as well as provide a list of items that the resident must follow when using the station.

A fully licensed, owner-approved contractor should perform the installation and you, as the property owner, have the right to review the real property improvements. Residents must provide a certificate of general liability insurance that names the owner as an additional insured under the resident’s insurance policy for $1,000,000, within 14 days of approval, prior to installation, and maintain it at all times during their residency.

The resident is also required to pay for additional electrical usage, damage and improvements (which may include changing the electrical main panel).

The good news for owners: This new law does not apply to all residential rental properties. There is an exemption for properties that: • Have fewer than 5 parking spaces • Are located in a rent control jurisdiction • Do not provide parking as part of the lease agreement This law might change a few things on the property, but that’s ok.

Just remember to accept the written description of procedure from the resident, ensure they maintain their insurance policy for any damages, and have them pay up front for the installation. Chances are, when they find out the details, they might reconsider.

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Ready? Set? Train!

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Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more!

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Which of These 8 Multifamily I.T. Security Issues Are Yours?

BY MIKE RADICE

I

was asked the question recently, “Mike, based on your 40+ years of experience in technologies, as a business manager, what are the common technology security issues that I should be concerned about?”

Well, I am not going to dive into the architecture of data centers, computing platform data leakage, and perimeter defense strategies, but as a business manager I suggested the following security risks that are all too commonly found (and exploited)

through poor policies: No Policy On Password Resets.

If you allow passwords to remain unchanged for more than 90 days you are setting yourself up for a breach.

Sure it is pain for your company, and may seem even more of pain for your customers who need passwords to access the services you provide. But those very customers are the easiest source of a breach. Would you rather explain security or the details of a data

breach allowing every lease and background check report to be downloaded?

Having robust password structures and prohibiting re-use are good starting points.

A password of less than 12 characters begs for cracking. Using “Remember Me” means just that — except the computer really doesn’t know who you are so, in one quick unattended minute the thief is in. Look around the leasing Security — continued on page 28

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A forum for networking, information and education

Maintenance for Managers If the success of your company is important to you, (and we know it is!), then your management staff needs to be at this presentation! One of the industry’s leading “Maintenance Men”, Frankie Alvarez, Director of Operations with Buffalo Maintenance, will be speaking and teaching management how to communicate effectively with maintenance to increase productivity, as well as learn basic maintenance techniques.

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• How to get rid of the disconnect between management and maintenance; become a more cohesive team • Teach your Management staff how to effectively communicate with Maintenance

Management

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Our Guest Speaker: Frankie Alvarez Operations Director Buffalo Maintenance Company, Inc.

Date:

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Vendor participation limited to AAOC Product & Service Council members

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enlightened but the risks are truly great.

What gets put on that personal device?

What access codes are stored on it?

Who else in the family can play with it? Oops, where is it? Wow, look at all those emails and email addresses! If bringing your own device is allowed it must be formally understood, managed, monitored and controlled…not just permitted. An interesting sidelight is the issue of engaging hourly staff ‘after hours’ because their device buzzes and pings with your business matters. Be ready to pay for that intrusion. The labor laws are on the side of the employee.

Security — continued from page 26 office and see how many passwords you can find written down — start with the sticky notes because they are a dead giveaway.

Unsanctioned File Shares.

If you allow staff to use “freemium” file shares you have lost control. Letting staff store company or resident related documents on a file storage services of their choosing is just crazy. Once a document is sent offsite under their control you set your company up for problems and risks. You’ll have no ability to audit access, no control over access, no control of re-distribution of documents, when they leave they take the documents with them. It’s their password not yours.

Unmanaged Wi-Fi Access.

Common complaints include, “It is too much of a nuisance to have a password protected Wi-Fi. We have lots of guests and it makes it hard for them to get on line.” Remember you don’t have to be in the room to get a Wi-Fi signal. Every signal is a beacon for a drive-by hacker. Why make it easy to ‘come on in’?

Bring Your Own Device (BYOD) Permitted.

This is Nightmare City. The wild, wild west. Managing the access and use of personal devices may seem

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YOUR

Unsecure Printing and Storage of Paper Files.

Allowing multiple users to print to a shared printer when they are not present to collect their print output can be a security problem. Unattended output left in print trays in full view can be easily picked up by the wrong user. Personal identity theft is a significant threat, and the cost of that breach is severe.

Look around the leasing office and just see how much personal resident information is left unattended. Now, where is that application form? Are resident paper files really locked down?

Does the cleaning staff have unsupervised access to paper file storage rooms?

Lost or Stolen Smartphones and Laptops.

Need I say more about this drama and trauma? If you don’t have a policy to shut lost devices down or immediately restrict access, then stop reading Security — continued on page 37

PATIO

AAOC Members, Ask about this Month’s Discount!

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WORKPLACE HARASSMENT Are Your Employees Up to Date on Training?

AB 1825 (Government Code Section 12950.1) requires all employers who employ 50 or more persons to provide two hours of training to supervisors in the prevention of sexual and workplace harassment every two years.

Join us for our Workplace Harassment Training to learn about: n

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Investigating Complaints

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Each attendee will receive a Certificate of Completion after completing the training.

Tom Cummings Wesierski & Zurek, LLP

Presented By:

Date:

Wednesday, September 23, 2015

Time:

Registration — 8:30am Program — 9:00–11:00am

Cost:

Members — $50 Non-Members — $70

Location: AAOC Office 525 Cabrillo Park Dr., Suite 125 Santa Ana, CA 92701 Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on September 23, 2015

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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June General Membership Meeting Recap

T

he June General Membership Meeting brought together owners and managers from across Orange County to hear our special guest speakers, Thomas Cummings and Terence Carney of Wesierski & Zurek, LLP. With over 60 years combined experience in the legal field, our members got a chance to “Ask the Experts” questions from how to handle comfort pets to dealing with ADA compliance issues.

The meeting began with AAOC

President, Nicholas Dunlap, reciting the Pledge of Allegiance and welcoming our sponsors of the evening up to the stage to give a brief introduction of their companies. We thank you, PHD Insurance Brokers, Inc. and Chase Commercial Term Lending — Team Schweer for sponsoring the evening!

Lou Penrose was up next and delivered information on upcoming and ongoing legislative issues that are affecting the rental-housing industry. Most importantly, we learned that AB 396 (the bill

that would make criminal records/ history a protected class) would be made a 2-year bill which means that it will be put to bed for this year, but reintroduced next year for review. Jerry L’Ecuyer then made his way to the stage to give information on upcoming events and introduce Thomas and Terence for the evening’s presentation.

Nick Lieberman moderated and fielded questions from the audience June Meeting — continued on page 32

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June Meeting — continued from page 30

Fred Giron, of PHD Insurance Brokers, our co-sponsor of the night was happy to be part of the festivities.

Dora Lambrecht of TWFG Insurance Services was super sweet, as she raffled off See’s Candies to Sue Bosek-Herrera of Sterling Property Management.

A special thank you to our co-sponsor, Chase Commercial Term Lending, represented by Rob Philpott.

Cecilia DeGuzman meets with Sergio Sancho of Service 1st before the meeting.

As Tom Cummings and Terence Carney review their notes before going up to speak, fellow attorney, David Schonfeld, is “all smiles” knowing he isn’t on the hook to speak!

Alan & Marlene Dauger of A & M Properties enjoy some goodies at our VIP Reception.

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California

ROOTER & PLUMBING INC. LICENSE #703820

Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

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Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00 Backflow Testing/Service ................................................................................................................ Call for pricing

Water Heaters

30 Gallons Gas Water Heater ........................................................................................................ Avg. Price $850.00 40 Gallons Gas Water Heater ........................................................................................................ Avg. Price $850.00 50 Gallons Gas Water Heater ........................................................................................................ Avg. Price $920.00 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

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3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 60 days on most drain cleanings

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Same day credit available — We accept major credit cards

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See us on line at: www.calrooter.com

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June Meeting — continued from page 32 for discussion.

Questions came in from the audience regarding marijuana smoking, comfort pets, habitability issues, ADA compliance, evictions and Fair Housing compliance. Members even stayed after the presentation for follow-up answers.

These questions are very unique and sometimes have to be considered on a case by case basis. For more informa-

tion, please contact Wesierski & Zurek for detailed information.

It was then everyone’s favorite portion of the night with raffle prizes from our wonderful PSC members.

Lou appeared on stage again with the PSC members waiting to draw their winning tickets.

Sue Bosek-Herrera of Sterling Property Management was among the lucky winners, accepting her prize from our newest Product & Service Council member, Dora Lambrecht of TWFG Insurance Services.

We would like to again thank our generous sponsors, PHD Insurance Brokers and Chase Commercial Term Lending- Team Schweer and our fabulous speakers, Thomas Cummings and Terence Carney of Wesierski & Zurek, LLP. Your continued support makes these events possible. There will be no meeting in August, but we look forward to seeing everyone at our next meeting on September 15th for our PSC SWAG! Jason Jackson of RentPath raffled off an Roundtable event! awesome swag back with lots of goodies!

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*Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/14.

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Please Update Your Account Information Please take a moment to update your account information. This is a great opportunity to add/remove authorized users, change personal contact information, and make sure your account is up to date. Please fill out the below information and either scan and email it to bmacias@aaoc.com (Brianna Macias, Director of Member Services) or fax it to (714) 245-9505. The Apartment Association of Orange County thanks you in advance for your time.

1) What is your company name?______________________________________________________________

(if you are a sole proprietor, please enter your full name)

2) What is your member number?_____________________________________________________________ 3) Please enter the information indicated below for Main Individual Contact: a. First Name___________________________________________________________________________ b. Last Name____________________________________________________________________________ c. Job Title______________________________________________________________________________ d. Work Phone__________________________________________________________________________ e. Email address_________________________________________________________________________ f. Address 1____________________________________________________________________________ g. Address 2____________________________________________________________________________ h. City_________________________________________________________________________________ i. State________________________________________________________________________________ j. Postal Code___________________________________________________________________________ 4) Please list all Authorized Users for your account: a. Include name, title, email and phone number (i.e.: Jane Smith, Leasing Agent, jsmith123@abc.com, 123-456-7890) b. If no other users: N/A

_______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ _______________________________________________________________________________________ 5) What city(ies) are your properties located in (list cities; i.e. Garden Grove, Anaheim, Irvine) _______________________________________________________________________________________ 6) What is your total number of units?__________________________________________________________ 7) What is the total number of full time employees?______________________________________________ 8) What is the total number of part time employees?_____________________________________________

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As an association, our STRENGTH is in our numbers!

Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy – Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Security — continued from page 28

RASH YAMBO DECKING & STAIRS

and get one started. Hopefully, you’ve backed this information up for two reasons: so the employee can continue to work and so you can audit what was lost or stolen.

Social Media Apps on Corporate Systems.

These are a treasure trove for phishing and re-directs.

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Malware and Viruses.

“All I did was click on that message, it said I had to”. “Oh, that web site — seemed like it was going to be helpful”.

“Here, use this jump drive storage stick, I have others”. Unless you ensure and enforce the maximum use of ‘firewalls’ and device resident security software you have no chance at even a semblance of protection.

In the end, a rigorous security awareness program such as frequent mandatory end user security training sessions and frequent bulletins and newsletters that make security awareness part of your culture will go a long way to reducing your risk.

One last piece of advice…make someone available to help end users when they have a security question.

Encourage them to call before they do something. Everyone will benefit from the ‘ounce of prevention that avoids a ton of grief ’.

Mike Radice is a Technology Advisory Board Member at SyndicIT Services as well as ChartaCloud Technologies and writes the Multifamily Technology Solutions blog. Previously, Mike was the CEO at NWP Services Corporation.

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Three Important Steps for Welcoming New Property Management SuperStars!©

BY ERNEST F. ORIENTE, THE COACH

O

When organizing the arrival of a new SuperStar, preparation must begin at least one week before their first day of employment with your property management company. This preparation might include gathering the following: a company directory/handbook, a telephone/fax/address/E-mail list, a cell phone with fresh batteries, personalized business cards, a computer with all the necessary software already loaded for them, a folder with any corporate or medical/health forms they will need

nce you have hired a new property management SuperStar, the next step is critical. It’s now time to welcome this SuperStar into your property management company in a way that will accelerate their success and make a lasting first impression. Read the three steps outlined in this article to learn special tips for welcoming a new SuperStar and how to organize a positive and productive first week.

Organizing their arrival:

to complete on their first day and any property management forms or special business tools they will need. Here are some additional ideas: stock their office/ desk with enough office supplies for a full month, a company credit card, easy-to-follow directions for common office tools like the telephone, fax machine, computer scanner, E-mail and the copy machine, a day planner or new calendar logged with important events or meetings, and maybe a nice company mug to say “welcome aboard”.

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Wesierski & Zurek is a full service firm.

We provide consultation and representation for property owners and property managers on any issue for which owners and managers may need legal advice or representation, including: 1. Unlawful detainer actions 2. Defense of claims or lawsuits by tenants, or applicants concerning Fair Housing, mold or other habitability issues, ADA claims, or any other type of claim brought by a tenant or applicant against an owner or manager 3. Defense of claims by employees concerning workplace harassment or other workplace issues, wage and hour claims or any type of claim brought by an employee against an owner or manager 4. Defense of any type of personal injury claim brought by a tenant, applicant or visitor to the rental property 5. Business Employment Practices, Employer Personnel Handbook/ Manual Issues

www.wzllp.com

email: tcummings@wzllp.com

email: tcarney@wzllp.com

1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517

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TIP FROM THE COACH: Remember, the preparation that is done prior to the arrival of your new property management SuperStar will make for a smooth first day and ensure that training can continue on the second day, with no interruptions. To ensure that each SuperStar receives the best welcome aboard, review each of the items listed in the above paragraph and create an internal checklist specifically customized for your property management company. The format and flow of this first week will make a big impact with new SuperStars, but you only get one chance to make a first impression—so make it count!

Planning their first day: Wow! What a great plan to welcome your new SuperStar, right? So what’s missing?

Assign a person in your property management company who will be fully responsible for welcoming each new SuperStar in a way that is consistent with your company culture and high

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standards. Start by selecting a SuperStar on your current team and assign him or her to be a welcome mentor for your new SuperStar during their first week. This person can show your new SuperStar around your property management company, make introductions to your residents, go to lunch with them the first few days, and explain the company hierarchy and procedures.

Most importantly, this mentor can answer the many questions all new SuperStars will have.

TIP FROM THE COACH: On the first day you can help your new SuperStar gain acceptance among the team by quoting him or her about a new idea or suggestion they shared with you. This demonstrates that you value their feedback and will be quick to give them credit. This also shows your current team that the new SuperStar on their team can make valuable contributions to the success

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of your property management company and will accelerate the acceptance process.

Scheduling the first week: As the hiring manager you are also responsible for meeting with your new SuperStar at the start of their first day to share with them the written plan you have for their first week. This written plan should include a specific agenda, detailing their exact training steps and who will be assisting them in their learning. In addition, this plan must include a space for each of you to sign and date every step in their training plan as they are being accomplished.

This is an important check-and-balance, because it communicates to your new SuperStar that they are responsible for the success of their training and you are equally responsible for the completion of a comprehensive training program.

Coach — continued on page 40

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Coach — continued from page 39 TIP FROM THE COACH: At least for the first week, meet with your new SuperStar for fifteen minutes at the end of each day. Make sure they are settling in, answer their questions, review their responsibilities and ask how their transition into your property management company is going.

Remember, whenever someone new joins your company they bring fresh eyes and new ideas—so listen and watch closely to see what you can learn.

media strategic solutions, affordable housing

apartment assocations since 1995 and is the

LinkedIn® professional networking groups and

founder of the PowerHour® Leadership Academy.

investment banking services and books and

Follow us on Facebook® plus Twitter® and connect

courses for our property management clients

with us on LinkedIn®.

around the world. We deliver training on winning strategies for new growth, revenues and success in these areas: franchise options, acquisitions, financial analysis, asset disposition, referral requests, business development strategies and presentation success. Since 1995 PowerHour is the industry leader and author of the SmartMatch Alliances

PowerHour Team Leader & Coach, Ernest F. Oriente

book, offers a 15-point audio course on ancilliary

PowerHour® is a thought-leader in executive

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ing cutting edge industry knowledge. PowerHour®

bill auditing , employee policy manuals, social

writes a regular, monthly column for 200+ industry

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Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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ATTENTION ALL MAINTENANCE PROFESSIONALS AND APARTMENT OWNERS:

Have you been EPA Certified?

Do you need a refresher?

Professions affected include: Contractors, Painters, Electricians, Plumbers, and More

Lead: Renovate, Repair & Paint Rule (RRP) (40 CFR 745) EPA Regulation requires all contractors and others performing renovations on properties constructed prior to 1978, receive certification by an EPA Accredited Trainer.

Make sure you are certified and current with your certification. Violations of this regulation can result in up to $37,500 in fines.

DON’T LET THIS HAPPEN TO YOU!

Dates Available:

Cost:

Initial Course 7:45 am–5:00 pm

Refresher Course 7:45 am–12:00 pm

January 21, 28 February 19, 25 March 17, 25 April 14, 28

May 20 June 24 August 19 October 27

February 26 May 14 September 22 November 12

Member — $100 Non-Member — $125

Location:

National Econ Corporation 1899 S. Santa Cruz Street, Anaheim 92805

Member — $175 Non-Member — $200

(Directions at: www.nationalecon.com/training/location)

To register:

Call the AAOC Office at (714) 245-9500 Visit the website www.AAOC.com

RESERVATIONS/CANCELLATIONS REQUIRE 72-HOUR NOTICE

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Customer Service vs. Common Sense?

BY NANCY FRIEDMAN

W

e’ve all heard the saying: “Hey, customer service is just plain old common sense.” But then we all know, too, common sense is not that common.

Decided to make a quick list of a few common sense things that aren’t so common. See if you agree and love to have you ‘add on’ to the list. There are many more.

• Cover your mouth when you yawn, cough or sneeze.

• Say “you’re welcome” vs. “no problem” when someone tells you “thank you.”

be replaced with something else.

• Bump into someone at the mall, in the hall? Say, “Excuse me.”

• Smile back at others.

• Remember you get more with sugar than you do with vinegar.

• Better yet. Smile first at others.

• Write handwritten thank you notes when you receive a gift. Or get a new customer which is a gift! Save the text for a lunch date.

Handwritten notes won’t go out of style. Texting will eventually

We will un-clutter your life…

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• Eye contact is imperative for in-person customer service.

Ok, those are only a few of my “common sense” tips. Not in any order of importance and, yes, we have more, but like to hear your “common sense” customer service thoughts.

10% discount for AAOC members.

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• Open doors for others. (Physically and emotionally as well.)

• Make sure customers clearly understand what you’re explaining.

Repeating the same thing over and over isn’t the way to do it. Change it up if it’s not clear to them.

Licensed and Insured

• Residential • Office

• Stand up when a customer walks into your office or place of business.

Greet the customer warmly.

To reach Nancy, please call 314.291.1012 or visit

More Than 20 Years Experience

www.nancyfriedman.com.

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com 4 2

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Property Owners & Managers of Multifamily Complexes For a limited time only, Southern California Edison (SCE) is offering a new Variable-Speed Pool Pump Rebate that can provide energy savings and a cleaner, clearer pool for your tenants while also helping you reduce your operating costs1.

Boost your bottom line with an Energy Efficient Variable-Speed Pool Pump • Cut costs both immediately and over the lifetime of the pump with estimated cost savings of up to $1,100 per pump each year1 • Experience energy savings of up to 45% vs. traditional pumps • Enjoy less maintence and quieter operation, as low as 45 decibels2 • Give your tenants a cleaner, clearer pool Owners of multifamily units, or their authorized representative, may qualify to receive an energy efficient integrated variable speed pool pump installed by an SCE-authorized contractor at no cost3.

Funding is limited, so Act now!

Email multifamily@sce.com or visit on.sce.com/multifamily-aptnews for more information SCE also offers a LED pool lighting rebate - go online to find out more 1

2 3

Savings based on variable speed pump compared to a single-speed pump running 10 hours per day at an average of $0.165 per kWh in a 32K gallon pool. Actual savings may vary based on utility rates, pool size, pump run time, pump horsepower, pump rpm, pluming size and length, pump model, service factor and other hydraulic factors.

Compare to noise level of typical 1.5 hp single-speed pump at approximately 67dB. Pentair IntelliFlow VSD pool pump 45dB. No – cost offering includes integrated variable speed swimming pool pump and installation. Customers are responsible for any required permit fees and any ancillary charges such as filters, drain covers, electrical upgrades, etc.

This program is funded by California utility ratepayers and administrated by SCE under the auspices of the California Public Utilities Commission. Funds available on a first-come, first-served basis and are available to property owners or managers of complexes with two or more units that purchase eligible products. SCE does not endorse, recommend or guarantee any particular contract or their service, work or financial stability. Any agreement between contractor and customer is exclusive of SCE and SCE is not a party or guarantor of the agreement. Customers who choose to participate in this program are not obligated to purchase any products and/or services from the contractor not provided under the program.

Authorized contractors are licensed and insured to perform retrofits on behalf of SCE. Additional terms and conditions apply.

FOR OVER 100 YEARS...LIFE. POWERED BY EDISON.

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Certified Housing Provider Education Program It’s the “KEY” to your SUCCESS! — Fall 2015 Program — Each Thursday, September 10–November 19 • Time: 8:30am–12:30pm This 11-week comprehensive training course is beneficial to ANYONE in the rental-housing industry!

Apartment Owners, Regional Property Supervisors, Resident Managers, Onsite Office Personnel, Maintenance Personnel and Apartment Vendors are all welcomed to join us as industry leaders and seasoned professionals cover topics from residential management to maintenance and emergency preparedness.

Schedule of Classes

Residential Property Management — 9/10/15 Property Marketing Analysis & Strategies — 9/17/15 Property Maintenance — 9/24/15 Leasing Techniques & Renting to Qualified Residents — 10/1/15 Legal Issues Affecting Landlords & Tenants — 10/8/15 Human Resources — 10/15/15 Fair Housing & Government Standards — 10/22/15 Employee Development — 10/29/15 Financial Management & Budgeting — 11/5/15 Liability, Emergency & Crime Management — 11/12/15 Insuring & Protecting Your Community — 11/19/15

“UNLOCK” your potential…

REGISTER TODAY!!

All Classes held at the AAOC Office — 525 Cabrillo Park Drive, Suite 125, Santa Ana, 92701

Members: $395

Non-Members: $495

Payment must be paid in full by event date. Cancellations require 72-hour notice.

To REGISTER — Go online: www.AAOC.com or Call: (714) 245-9500 4 4

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Fall 2015

Certified Housing Provider Education Program Instructors

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Naomi Bailey Naomi Bailey Performance Training

Christine Baran Fisher & Phillips LLP

Todd A. Brisco Todd A. Brisco & Associates

Irina Cioban Sante Fe Management

Stephen C. Duringer, Esq. Duringer Law Group PLC

Laura Lemansky Rent Path

Rich Lombardi CCIPS Institute

Tony Maggi MPMS, Inc.

Jim McClung American Environmental Specialists, Inc.

Dan Firestone Contemporary Information Corporation

Linda Tarzjani Orange County Housing Authority (Not Pictured)

Christy Watson Orange County Fire Authority (Not Pictured)

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rpm.naahq.org/employers

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Join An Upcoming Adventure In 2015 & 2016

GALAPAGOS AA A & ECUADOR UA

FRENCH H POLYNESIA Y A & THE H MARQUESAS A U A

The journey starts in the highest capital city in the world, Quito, Ecuador. Perched 9,350 ft. at the base of the Andes, this is the perfect place for exploration into the surrounding highlands of the Imbabura province with its stunning lakes and outstanding beauty. We’ll also explore the Antisana Volcano area before we descend into the Pastaza river canyon with its abundance of waterfalls.

We’ll discover the incredible UNESCO World Heritage town of Cuenca, which stuns travelers with its beautiful 500-year-old architecture. We’ll live the history at Ingapirca Fortress, the most important Inca ruins in Ecuador and travel to the coast to experience the bustling city of Guayaquil. Spending multiple nights in most locations, our home will often be thematic and beautiful hacienda-style hotels. When it could not get any better, a quick flight from Guayaquil finds us in the Galapagos Islands.

This October, rental property owners are off to one of the most stunningly beautiful destinations on the planet. Start with a boutique cruise ship with only 685 guests, then sprinkle in visits to not four, not five, but seven amazing islands. When you think that’s as good as it gets, we visit the beautiful island of Nuku Hiva in the remote Marquesas Island chain. This distant island is home to only 2,400 residents.

There, on the coast of the Galapagos Island of San Cristobal, is the 191-foot yacht, Evolution. Its gleaming decks and vintage lines announce its position as one of the top yachts in the Galapagos with one of the most experienced expedition companies in the region, celebrating 29 years. With top-level naturalist guides, we’ll visit the islands of South Plaza, Mosquera, Santiago, Genovesa, North Seymore, Sante Fe, Floreana, Santa Cruz and Baltra. As a full sea-going yacht, we’ll reach the outer islands that the smaller catamarans and day boats can’t visit.

In March, the water is the calmest of the year and also the warmest (72 degrees), ideal for snorkeling and kayaking, all which is included. Between wonderful meals including alfresco dining and relaxing sundowners on the intimate back deck, we’ll have a packed schedule of expedition experiences, such as Zodiac boat landings with our naturalists. The yacht moves twice a day, maximizing the islands visited and animal encounters.

Don’t wait if you wish to join us for this once-in-alifetime tour. For more information on this very inclusive adventure, Visit StewartTours.com or Call 1.866.944.3036. Tour Dates: Mar 5-20, 2016

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We’ll start the tour with an easy flight from Los Angeles, and embark on a ship carrying the legendary name of Pacific Princess, the successor to the ship that launched modern day cruising. This is Princess Cruises’ 50th anniversary and a wonderful time to experience a beautiful ship on this legendary cruise line.

Enhancing this 10-night cruise for Rental Property Owners, we are including two wonderful additions starting with a 2-night post-cruise at the beautiful Le Meridian Hotel right on the coast of the island of Tahiti, including a pre-cruise room at the hotel on the day of arrival to make the early inbound flight easier. Then we will sprinkle hand-built, included exclusive Stewart Tours excursions on most of the island stops, a great value and special feature that keeps with our tradition of not having our travelers constantly paying for additional tours throughout the tour.

Travelers will savor the stunning islands of Tahiti, Bora Bora, Raiatea, Huahine, Moorea, Rangiroa and the Marquesas Island of Nuku Hiva. Your stateroom onboard Pacific Princess is not a minimum category, but a full Balcony Stateroom, perfect to enjoy endless views of some of the most stunning tropical vistas on the planet. Twleve nights in legendary French Polynesia is a great way to escape in October!

Tour Dates: Oct 15-28, 2015. Call for pricing or visit StewartTours.com or call 866.944.3036 for more information.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

6420 Roland St., Buena Park, CA 90621 • (714) 562-0800

www.orcoaptsupplies.com Toll free no.

(888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

Aspen White Vinyl Series Closet Doors

WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $15.95 $20.55 $24.60 $29.20 $38.35 52.5" $17.35 $22.35 $26.70 $31.70 $41.65 64.5" $19.45 $25.05 $29.85 $35.45 $46.60 82.5" $21.55 $27.75 $33.00 $39.20 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

48W x 80H 60W x 80H 72W x 80H 84W x 80H 96W x 80H 108W x 80H 120W x 80H 144W x 80H

$67.00 $81.00 $95.00 $120.00 $134.00 $154.00 $170.00 $182.00

48W x 96H 60W x 96H 72W x 96H 84W x 96H 96W x 96H 108W x 96H 120W x 96H 144W x 96H

$94.00 $107.00 $121.00 $133.00 $155.00 $177.00 $193.00 $205.00

$385.00

Model: Frigidaire FFGF3005MW Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

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MAILBOXES $39.50/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

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24", 30", 36" & 42" White, bisque, almond, black, ducted; non-duct

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$415.00

Hotpoint Model: 30" Gas Pilotless RGB508PEF1WH

$350.00

Model: SFK100OP01

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A Special Welcome to Our Newest Members!

American Pacific Realty

New PSC Members

Elizabeth Concannon

Bishop Inc. 1429 W. Collins Orange, CA 92867 Contact: Jeffrey Dunn (714) 264-6120

Enovative Group 242 Hampton Drive Venice, CA 90291 Contact: Derek Beyer (714) 580-8150

Commercial Fire Protection 19900 MacArthur, #640 Irvine, CA 92612 Contact: Dave Edwards (888) 308-3473

NWP Services Corporation 535 Anton Blvd., Suite 1100 Costa Mesa, CA 92626 Contact: Amanda Cowans (949) 735-2625

Michelle Duncan Michelle Louie Maison de l’amour, LLC Tom Morris Domenick Nunnari Omega Realty & Investment Services Yorba Linda Apartments — Resource Residential

“I have recommended the Association many times to new owners telling them that the forms and legal advice alone are more than worth the membership fee.”

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

— Carolyn Jurgelewicz 31 Year Member

KEEP YOUR EXISTING CONCRETE SAVE MONEY • SAVE TIME • SAVE THE ENVIRONMENT

One Inch Pavers Installed Over Existing Concrete WHY CHOOSE PAVESCAPES?

0% Financing

1. Makeover your cracked and unlsightly concrete

MAY (OAC)

2. Cost effective paver overlay system 3. Eco-friendly alternative

BEFORE

4. Fast turn around time 5. Quick way to boost your curb appeal

How our innovative system works!

Revolutionary PAVERLOC

1” Thin Pavers

Existing Concrete

www.pavescapesinc.com AFTER

Lic. #989613

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NWP Services Corporation (NWP) is a leading provider of utility management that enables multi-housing property owners and operators to drive down their costs and recover expenses. For two decades, NWP has worked alongside its multifamily customers to save money and time while keeping their residents happy. At the core of our programs are market driven consumption savings for utilities, especially water & sewer. Using various studies, it is estimated that NWP programs have driven nearly sixty nine (69) Billion Gallons of water savings across the United States.

NWP’s services focus on multiple areas of utility expense recovery and energy management to include: invoice processing, online payments and spend management, resident billing and submetering services, and a full-service back-office management solution including financial and IT solutions. NWP offers regulatory compliance assistance, as well as comprehensive services and solutions to optimize back-office systems.

NWP’s advanced analytics services for business intelligence and benchmarking include foundational information tools that enable customers to make decisions about where and how to save energy costs. NWP’s analytics tools can help identify poor energy utility performers and savings opportunities, establishing a baseline and identifying outliers to expose energy problems, and automating monthly data uploads to the Environmental Protection Agency’s (EPA) Portfolio Manager to meet ever increasing mandated and voluntary energy disclosure reporting.

NWP Solutions & Services Resident Billing—A full service billing, payments and reporting solution, our utility cost recovery platform provides everything required to initiate and manage a program to help maximize utility recovery dollars for properties. NWP offers an array of scalable resident billing options. NWP also offers billing services tailored to the unique needs of a multifamily operator.

Payments—NWP’s Resident ePay service allows residents to pay rent, utilities and other charges online or in person with funds transferred and posted electronically.

NWP Submeter—NWP provides installation, repairs, upgrades, leak detection and maintenance on new construction or retrofits for existing communities. NWP supports an open platform and wireless technology providing customers with flexibility and enabling remote meter reads eliminating the need to enter apartments.

Regulatory Support—NWP maintains the largest and most experienced regulatory compliance and advisory service in the industry to help customers navigate the complexities of utilityrelated regulations.

Energy Management—Energy Management’s collection of 5 0

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features and enabling technologies help optimize utility spend including invoice processing and payment, work order alerts, vacant cost recovery and management, advanced analytics and ENERGY STAR Portfolio Manager Integration.

Back Office IT & Accounting—Back Office IT & Accounting is a service which allows owners and managers to reduce operating overhead and optimizing efficiencies by outsourcing back-office operations, such as accounting and IT. Back Office IT & Accounting targets and reduces the highest expenses for multifamily properties for the greatest impact and sustainable fiscal result.

Industry Leadership Journal of Utility Management—NWP publishes a bi-annual journal discussing the latest in utility management research and development, new products and processes and a review of technology for optimizing multifamily portfolio performance.

Utility Management Advisory—NWP created the Utility Management Advisory, a national think tank for the utility management industry comprised of a network of leading experts, owners, and operators in the multifamily industry. To become a member or more information, please contact www.umadvisory.org.

NWP Labs—The first research and development (R&D) lab for the multifamily housing industry, NWP Labs solidifies the company’s long-term commitment to R&D investment in its resident billing, electronic rent payment and utility and energy management services.

NWP Energy Summit—NWP hosts an annual energy summit designed to bring together top executives, key industry pundits and policy makers in the multifamily industry to share big picture energy & water conservation trends, recommendations and sustainability case studies.

Awards & Certifications • ENERGY STAR® Partner—NWP was the first utility provider in the multifamily sector to become an ENERGY STAR® Certified Partner • CPE’s Tops in Technology Award for Energy/HVAC 2014 • 2014 MHN Technology Choice Awards for Rent & Utility Billing, Resident ePay & Utility Smart • Type II SSAE 16 (SOC 1) • Payment Card Industry (PCI) level 1 certification • Named in Orange County Register’s TOP PLACES to WORK 2014 • NWP is headquartered in Costa Mesa, California with offices in Michigan, Minnesota, Florida and Canada. For more information, visit www.nwp.com

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services

Service 1st

Pierce-Eislen

Flat rate prices for all apartments. Certified Boiler Specialist.

SatisFacts & ApartmentRatings.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Answering Service

Air Conditioning & Heating

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

24/7 Bilingual Telephone Answering Service.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Apartment Market Research Data

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment SEO

apartments.com/LA Times

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services

Excel Telemessaging

Associated Heating & Air

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Product & Service Council — continued on page 52

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 51

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

For Rent Media Solutions

Ferguson Enterprises

Orco Apartment Supply, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Home Depot

R&B Wholesale Distributors, Inc.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Industrial Laundry Repair

Orange County Register

Machine sales; Coin Operated Washer & Dryer Repairs.

Online apartment guide.

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Lee Walker Appraisals

KIVA Kitchen & Bath

See the Advertisers Index on Page 72 for the location of our ad.

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment/Student Housing RokitNow

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Lowe’s — Irvine

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Appliances Sales, Service & Leasing Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

National Service Company

NPG — Nelson Paving

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

See the Advertisers Index on Page 72 for the location of our ad.

Brennan Law Group

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

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See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Law Offices of Sam Chandra, APC

Fully Insured & Bonded www.candcpavingcompany.net A P A R T M E N T

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Business litigation, real estate law landlord/tenant and healthcare issues.

ADA Experts, Ramps, Signage, Truncated Domes

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snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Attorneys

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

• Asphalt Overlays • New Installations • Seal Coating

Appraisal

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Zillow Rental Network

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

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Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

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Duringer Law Group, PLC

California Bath Restoration

Buffalo Maintenance, Inc.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Fast Eviction Service

NU-SHINE Construction Svcs. Inc

Liquid Amber Designs

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Custom & standard cabinets for all areas. No job too small!

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Western Multi-Family Renovation

Lowe’s — Irvine

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

R3 Construction, Inc.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Boiler Systems

Ruzick & Wallace, LLP

Debinaire Company

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Enovative Group

David S. Schonfeld, A Professional Law Corp.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Law Office of Steven F. Schroeder

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Spicer Mechanical

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Camera Systems

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Carpentry Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

Water heater/boiler service and installation.

The Awning Company

Buying Group

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Professional Apartment Services

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Cabinets

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Multicom, Inc.

Service 1st

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

Eviction Attorneys.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

A P A R T M E N T

(949) 552-7831

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 53

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Carpet Cleaning ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

R&B Wholesale Distributors, Inc.

L and D Appliance Corp.

See the Advertisers Index on Page 72 for the location of our ad.

National Service Company

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Stair Nosing, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Cleaning Service Tidy

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment

Collections

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

David S. Schonfeld, Attorney at Law

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

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Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Fast Eviction Service

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

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WASH Multi Family Laundry Systems

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

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See the Advertisers Index on Page 72 for the location of our ad.

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Machine sales; Coin Operated Washer & Dryer Repairs.

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David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Appliance World

Lowe’s — Irvine

R&B Wholesale Distributors, Inc.

Turnaround Solutions, LLC

Home Depot

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Stainless steel stairnosings for any flooring material or step.

Carpet Sales & Service Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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Commercial Patio Heaters

Construction

AEI Corporation

Argos Independent Contractor

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Communications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

General Contractor Specializing in Multi-Family Remodel.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Bishop Inc.

Buffalo Maintenance, Inc.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Product & Service Council — continued on page 56

24/7 Bilingual Telephone Answering Service.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

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Product & Service Council Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NPG — Nelson Paving

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Laminate, quartz & granite available. No job too small.

Investment Capital Real Estate

McCormack Roofing Weatherproofing & Construction

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Consulting

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Pavescapes

Liquid Amber Designs

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

continued from page 55

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

ServiceFirst Restoration, Inc.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

NPM Staffing

Bathtub & Tile Refinishing.

Tax and Financial Group

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Turnaround Solutions, LLC

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

We are a full service company specializing in interior renovations and unit turns.

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Deck Coatings, Magnesite Repairs, Waterproofing

Business Succession, Estate and Tax Strategy and Investment Planning.

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Countertops Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Buffalo Maintenance, Inc.

Discount Drain & Plumbing Repair

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Electrical

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

Bishop Inc.

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Platinum Plumbing Services, Co.

Premier Roofing & Building Co Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Fire Life Safety.

Reliable Rooter & Plumbing

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Doors & Windows

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

KD Electric

Service 1st

Orco Apartment Supply, Inc.

21st Century Doors & Windows

Complete plumbing & drain services since 1992. You can rely on us.

Lowe’s — Irvine

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

R3

R&B Wholesale Distributors, Inc.

Apex Window Décor

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Drain Cleaning

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

California Rooter & Plumbing

The Awning Company

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

R&B Wholesale Distributors, Inc.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Total Lighting Concepts, Inc.

Orco Apartment Supply, Inc.

Republic Windows & Doors

Service 1st

Flat rate prices for all apartments. Certified Boiler Specialist.

Flooring and window coverings.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

Draperies/Blinds/Window Coverings

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Product & Service Council

See the Advertisers Index on Page 72 for the location of our ad.

— continued on page 58

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Wesierski & Zurek, LLP

continued from page 57

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

A P A R T M E N T

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Fencing & Gates

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Buffalo Maintenance, Inc.

Fast Eviction Service

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

ServiceFirst Restoration, Inc.

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Security video enhancements to aid in evictions and insurance claims.

Evictions

American Environmental Specialists, Inc.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Environmental Services

Dick Wardlow Insurance Brokers

National Center for Audio & Video Forensics

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

D & D Technologies Gate Hardware

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

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Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

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Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

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Premier Roofing & Building Co Inc.

ServiceFirst Restoration, Inc.

Stair Nosing, LLC

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Stainless steel stairnosings for any flooring material or step.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

South Coast Construction & Repair

Financial

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Fire Life Safety.

Planning

Argos Independent Contractor

Fire & Life Safety

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Fitness Equipment

Manufacture & sell fitness equipment for commercial grade use.

See the Advertisers Index on Page 72 for the location of our ad.

Flooring

See the Advertisers Index on Page 72 for the location of our ad.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

HMWC, CPAs & Business Advisors

Fire & Flood Restoration

Enovative Group

Pavescapes

Bishop Inc.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

General Contractor Specializing in Multi-Family Remodel

NPG — Nelson Paving

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Star Trac

Diversified Investment Strategies

Garage Doors Republic Garage Doors

Fire Extinguishers

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Product & Service Council — continued on page 60

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Restore 247

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

A P A R T M E N T

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Product & Service Council continued from page 59

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Handyman Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Delta Mechanical

Insurance

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

KIVA Kitchen & Bath

Cheryl Binns All State Insurance

Brian Berg Insurance Services, Inc.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Major appliances for apartments.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

L and D Appliance Corp.

See the Advertisers Index on Page 72 for the location of our ad.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Hardwood Floor Refinishing

R&B Wholesale Distributors, Inc.

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Apartment insurance, auto & home packages — several companies to choose from.

Dick Wardlow Insurance Brokers

See the Advertisers Index on Page 72 for the location of our ad.

Stainless steel stairnosings for any flooring material or step.

Heating & Air Conditioning Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Farmer’s Insurance — Theresa Simes Agency

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

See the Advertisers Index on Page 72 for the location of our ad.

Commercial, Personal & Health Insurance.

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

TO CALL…800 640-4743 TODAY

PHD Insurance Brokers, Inc.

WWW.PHDINSURANCEBROKERS.COM

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

info@phdinsurancebrokers.com License # 0462338

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Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad. n

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Rey Insurance Services, Inc.

Western Multi-Family Renovation

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Luther Burbank Savings

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Landscapes/Hardscapes Pavescapes

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Industry specific banking services for Property Management Companies.

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Turnaround Solutions, LLC

Wells Fargo Multifamily Capital

We are a full service company specializing in interior renovations and unit turns.

Specialized lending programs for multifamily properties.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Lending Institutions

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

Move

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide

SatisFacts & ApartmentRatings.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Lighting

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Citizens Business Bank

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Business Banking, Apartment Loans/Commercial Loans.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Lowe’s — Irvine

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Walker & Dunlop

DirecSupply, Inc.

Chase Commercial Term Lending

apartments.com/LA Times

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Internet Services

Seacoast Commerce Bank

Credit Union of Southern California

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Product & Service Council — continued on page 62

Commercial Lending

Kitchen Renovations Buffalo Maintenance, Inc.

DON'T REPLACE YOUR BBQ…

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

CALL OC BBQ CLEANING & REPAIR!

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

is your one stop, mobile BBQ & Grill Repair Service

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Serving All Of Orange County Call Lou at

Complete kitchen and bath restoration and refinishing company.

949-293-2762

www.ocbbqcleaning.com

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Product & Service Council continued from page 61

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Enovative Group

ServiceFirst Restoration, Inc.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Industrial Laundry Repair

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products Brent Collins Construction

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Notary Services

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

TWFG Insurance

South Coast Construction & Repair

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mold Remediation

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Fire Protection

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Outdoor Furniture & Refinishing

Alan Smith Pool Plastering, Inc.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Fire Life Safety.

Brent Collins Construction

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

American Environmental Specialists, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Ornamental Iron

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Roberts Management & Investments

Largest multi-family suppliers of contract furniture in the country

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Fax (562) 430-0693

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General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

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R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Lloyd Pest Control

Patrol Services

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

California Safety Agency

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement

Residential and commercial pest control and termite control since 1921.

Plumbing, Contractors & Supplies

Pest Control

California Rooter & Plumbing

Access Exterminator Service, Inc.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Dewey Pest Contol

Coast Plumbing, Heating & Air

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Greentech Heat Solutions

Delta Mechanical

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

www.dedicatedtransportationservices.com

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Heat treatment equipment & training for bedbugs.

Product & Service Council

— continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$59.95 each $550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

Consensys Property Management

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Full service property management provider for 16+ units.

Western Multi-Family Renovation

Monterey Group

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Property Management Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

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Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Prestige Property Management

Full Service Real Estate

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Allen Properties

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Ohana Properties

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

AIM Properties

DRE#00935916

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

PMI Orange County

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

JD Property Management, Inc. (714) 751-2787

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

L’Abri Management, Inc.

Alan Smith Pool Plastering, Inc.

www.jdproperty.com

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Pool/Spa Service & Repair

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

• • • • • • • •

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Reynolds Realty Advisors

Axiometrics, Inc.

Roberts Management & Investments

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

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Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

See the Advertisers Index on Page 72 for the location of our ad.

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Satellite Management Co.

Buffalo Maintenance, Inc.

Real Estate/Investments

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Auction.com

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Nationwide online commercial and multifamily real estate marketplace.

Diversified Investment Strategies

Sullivan Property Management

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

See the Advertisers Index on Page 72 for the location of our ad.

Western Senior Housing

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

15+ years of experience in managing multi-family and senior apartments.

Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

South Coast Construction & Repair

Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Text messaging services to help communicate with your customers.

Property Management Staffing & Training

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NPM Staffing

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Product & Service Council — continued on page 66

Prestige Property Management

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Full Service Real Estate.

Career Strategies

ProActive Realty Investments

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Renoir Staffing, LLC

Realtors Commercial Alliance of Orange County (RCAOC)

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Tarbell Realtors

Rain Gutters

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Real estate brokerage and rental property management

Reconstruction

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Premier Roofing & Building Co Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Gorman & Associates

Property Management Software

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

DM Smithco

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshousing.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

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Resident Screening

Satellite TV

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Multicom, Inc.

McCormack Roofing Weatherproofing & Construction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

McCarthy Roofing

Roofing

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Premier Roofing & Building Co Inc.

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Security Systems ASSA ABLOY Door Security Systems

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot

South Coast Construction & Repair

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Multicom, Inc.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 6

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HMWC, CPAs & Business Advisors

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax & Financial Planning

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Diversified Investment Strategies

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

The 1031 exchange provides a tax deferral of the sale of investment property.

Trash Services Royal Junk Removal

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Towing

Utilities & Sub Metering

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Dedicated Transportation Services

See the Advertisers Index on Page 72 for the location of our ad.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Business Succession, Estate and Tax Strategy and Investment Planning.

Commercial & Personal Lines. Insurance advisor of financial planning services.

Exchange Resources

NPM Staffing

South Coast Investment Advisors, LLC

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Training

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Utility Management and Energy Management.

Towing company with 4 locations in Orange County.

Product & Service Council — continued on page 68

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

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Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Video Surveillance Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com Fire Life Safety.

National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Water Heaters

Ferguson Enterprises

Premier Roofing & Building Co Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Home Depot

Website Development/Online Advertising

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Apartment SEO

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Home Depot

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Flat rate prices for all apartments. Certified Boiler Specialist.

California Rooter & Plumbing

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Waterproofing

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Republic Windows & Doors

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

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Are you looking for

Quality, Safety & Performance?

A40T with Commercial Pedestal

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution?

The S36T and A40T. They both have a one hour gas flow timer built right in, so the gas supply shuts off after no more than one hour. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials are chosen to last, which keeps our grills on the patio and not in a landfill.

A40 on Stainless Pedestal and Patio Base

A30 on Aluminum Permanent Post

S36T with SS Door Kit Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

One hour gas flow timer

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

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EVICTIONS

category See page 72 for alphabetical listings

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists...............12

Brennan Law Firm.............................................15

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls..............................14

Fast Eviction Service...................................Insert Steven D. Silverstein, Law Office......................20

AIR CONDITIONING & HEATING

COLLECTIONS

Wesierski & Zurek, LLC....................................38

Coast Plumbing, Heating & Air, Inc.................63

Block & Associates.................. Inside Back Cover

FENCING & GATES

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls..............................14

JM Air Conditioning & Heating.......................51 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71

Fast Eviction Service...................................Insert

Lin-Ed’s Appliance Service & Repair...............51

CONCRETE MAINTENANCE & REPAIR

ORCO Apartment Suppy...................................48

C & C Paving Company, Inc..............................52

R&B Wholesale Distributors, Inc. ....Back Cover

CONSTRUCTION

Buffalo Maintenance, Inc..................................22

Brent Collins Construction...............................30 PAINT SALES & SERVICE

Rash Yambo Decking & Stairs..........................37 Sondance Painting.............................................26 PEST CONTROL

XT-2000..............................................................23 PLUMBING, CONTRACTORS SUPPLIES

FLOORING, REPAIRS, TILE

Aarow Drain & Plumbing.................................72

Brent Collins Construction...............................30

California Rooter & Plumbing..........................33

Buffalo Maintenance, Inc..................................22

Coast Plumbing, Heating & Air, Inc.................63

Carpet Crafts......................................................31

Discount Drain & Plumbing Repair.................58

Brent Collins Construction...............................30

GATED ENTRIES

Ferguson.............................................................71

Buffalo Maintenance, Inc..................................22

Alertt Access Gate Controls..............................14

Pavescapes..........................................................49

GENERAL CONTRACTOR

C & C Paving Company, Inc..............................52

CONSULTING

Pavescapes..........................................................49

Paveway..............................................................42

Investment Capital Real Estate.........................40

GLASS, SCREENS

J.D. Property Management................................64

ATTORNEYS

DECK COATINGS, MAGNESITE REPAIRS,

Anaheim Screen & Glass...................................72

JLE Property Management Inc...........................8

Traks R Us..........................................................34

Ponderosa Property Management, Inc............18

HEATING & AIR CONDITIONING

ProActive Realty Investments Inc......................6

Coast Plumbing, Heating & Air, Inc.................63

Roberts Management & Investments...............62

JM Air Conditioning & Heating.......................51

RAIN GUTTERS

APPRAISALS/VALUATIONS

Lee Walker Appraisals.........................................3 ASPHALT SALES & SERVICE

AMS Paving........................................................56

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................15 Fast Eviction Service...................................Insert Wesierski & Zurek, LLC....................................38

WATERPROOFING

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22

Duringer Law Group, PLC.... Inside Front Cover

Rash Yambo Decking & Stairs..........................37

Steven D. Silverstein, Law Office......................20

DOORS, WINDOWS

Dick Wardlow Insurance Brokers.....................21

Anaheim Screen & Glass...................................72

Farmers Insurance —

AWNINGS

Affordable Awnings Company..........................13

ORCO Apartment Suppy...................................48 PORCELAIN REFINISHING

Bath Crafters......................................................53 PROPERTY MANAGEMENT

Argos Home Systems.........................................72

INSURANCE

REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group.....................................34

Republic Windows & Doors.............................26

Theresa Simes Agency.................................38

Traks R Us..........................................................34

PHD Insurance Brokers, Inc.......................19, 60

Ferguson.............................................................71

DRAINS

JUNK REMOVAL

Vanguard Investment Properties......................39

BATHTUB REFINISHING

Aarow Drain & Plumbing.................................72

Royal Junk Removal..........................................42

W. R. Gorman....................................................16

Bath Crafters......................................................53

California Rooter & Plumbing..........................33

KITCHEN RENOVATIONS

ROOFING

The Awning Company.......................................28 BATHROOM RENOVATIONS

NU-SHINE Construction Svcs. Inc.....................6 BBQ & GRILL SERVICES

AEI Corporation................................................69 OC BBQ Cleaning & Repair..............................61

Coast Plumbing, Heating & Air, Inc.................63 Discount Drain & Plumbing Repair.................58 DRAPERIES/BLINDS/WINDOW

LANDSCAPE/HARDSCAPE SERVICES

Pavescapes..........................................................49 LEAK DETECTION

COVERINGS

BLINDS

Ferguson.............................................................71

Investment Capital Real Estate.........................40 ProActive Realty Investments Inc......................6

Dale’s Roofing....................................................65 Royal Roofing.......................................................9 Sierra Roofing....................................................66 SECURITY SERVICES

Alertt Access Gate Controls..............................14

California Rooter & Plumbing..........................33

SIGNS

Coast Plumbing, Heating & Air, Inc.................63

ProImage Signs..................................................67

LENDING

TAX & FINANCIAL PLANNING

Apex Window Decor.........................................12

Apex Window Decor.........................................12

BOILER SYSTEMS

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................18

DRYWALL

Bona Fide Mortgage..........................................24

Diversified Investment Strategies.....................37

Brent Collins Construction...............................30

Chase/Alec Speltz................................................2

TRAVEL AGENCIES

ELECTRICAL

Rockhall Funding Corp.....................................11

Stewart Tours.....................................................47

Buffalo Maintenance, Inc..................................22

LIGHTING

UTILITIES & SUBMETERING

CABINETS/REFINISHING

Brent Collins Construction...............................30 CARPENTRY

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................22

Lighthouse Electric............................................10

CARPETS

ENVIRONMENTAL SERVICES

Carpet Crafts......................................................31

American Environmental Specialists...............12

ORCO Apartment Suppy...................................48 R&B Wholesale Distributors, Inc. ....Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

Lighthouse Electric............................................10

WATER HEATERS

MAIL BOXES

Dick Wardlow Insurance Brokers.....................21 Wesierski & Zurek, LLC....................................38

Southern California Edison..............................43

ORCO Apartment Suppy...................................48 R&B Wholesale Distributors, Inc. ....Back Cover

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Debinaire Co......................................................18

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

Brent Collins Construction...............................30

ORCO Apartment Suppy...................................48

Coinmach...........................................................55

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

National Service.................................................30

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................26

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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42 locations in Southern California to serve you.

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alphabetical See page 70 for category listings

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

Aarow Drain & Plumbing................................72

J.D. Property Management...............................64

AEI Corporation...............................................69

JLE Property Management Inc..........................8

Alertt Access Gate Controls.............................14

JM Air Conditioning & Heating......................51

Affordable Awnings Company.........................13

Lee Walker Appraisals........................................3

American Environmental Specialists..............12

Lighthouse Electric...........................................10

AMS Paving.......................................................56

Lin-Ed’s Appliance Service & Repair..............51

Anaheim Screen & Glass..................................72

National Service................................................30

Apex Window Decor........................................12

NU-SHINE Construction Svcs. Inc....................6

Argos Home Systems........................................72

OC BBQ Cleaning & Repair.............................61

The Awning Company......................................28 Bath Crafters.....................................................53

$65.00

Block & Associates..................Inside Back Cover

AAROW

Brennan Law Firm............................................15

24 HR.EMERGENCY SERVICE

C & C Paving Company, Inc.............................52

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

DRAIN & PLUMBING Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

Bona Fide Mortgage.........................................24 Brent Collins Construction..............................30 Buffalo Maintenance, Inc.................................22 California Rooter & Plumbing.........................33 Carpet Crafts.....................................................31 Chase/Alec Speltz...............................................2 Coast Plumbing, Heating & Air, Inc................63 Coinmach..........................................................55 Dale’s Roofing...................................................65 Debinaire Co.....................................................18 Dick Wardlow Insurance Brokers....................21

Anaheim

Screen & Glass 32 Years Experience St. Lic# 506228 8–5 weekdays 9–3 Saturdays

Window repair or replace Patio door repair or replace Shower enclosures Mirrors Table tops Sash balances New screens or rescreens Anaheim Screen & Glass

(714) 635-9335

1500 E. Lincoln Ave. Anaheim Between State College Blvd. & East St.

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Discount Drain & Plumbing Repair................58

ORCO Apartment Suppy..................................48 Pavescapes.........................................................49 Paveway.............................................................42 PHD Insurance Brokers, Inc......................19, 60 Ponderosa Property Management, Inc...........18 ProActive Realty Investments Inc.....................6 ProImage Signs.................................................67 Rash Yambo Decking & Stairs.........................37 R&B Wholesale Distributors, Inc. ...Back Cover Republic Windows & Doors............................26 Roberts Management & Investments..............62 Rockhall Funding Corp....................................11 Royal Junk Removal.........................................42 Royal Roofing......................................................9 Safe Harbor Exhange, Inc................................59 Sierra Roofing...................................................66

Diversified Investment Strategies....................37

Sondance Painting............................................26

Duringer Law Group, PLC....Inside Front Cover

Southern California Edison.............................43

Farmers Insurance —

Steven D. Silverstein, Law Office.....................20

Theresa Simes Agency.................................38

Stewart Tours....................................................47

Fast Eviction Service.................................. Insert

Traks R Us.........................................................34

Ferguson............................................................71

Vanguard Investment Properties.....................39

Hom Sotheby’s International Realty —

W. R. Gorman...................................................16

The Stanfield Group.....................................34

Wesierski & Zurek, LLC...................................38

Investment Capital Real Estate........................40

XT-2000.............................................................23

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Tenant Eviction Unlawful Detainer $

25

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com