July 2014 Apartment News

VOL. LIV • JULY 2014

aaoc.com

Don’t “blow” your chance to be part of AAOC’s 22nd Annual Golf Classic Monday, August 11, 2014 Los Coyotes Country Club, Buena Park See Page 39

In this issue: • How to Turn an Unhappy Resident Into a Raving Fan!..................... Page 26

• Mind if I Vape?

E-Cigarette Controversy.......... Page 32

• The Economics of Section 8 Housing............................................ Page 4

JULY 2014

•

VOLUME LIV

5 Certified Housing Provider Education Program 25 The Basics of Resident Screening Seminar 35 AAOC’s Legal & Operational Forms Collection now available on USB or CD! 39 22nd Annual Golf Classic 45 Lunchbox Learning — Mold Operations & Maintenance 53 AAOC’s Legal and Operational Forms 54 Legal Guides 57 CAM Online Certified Apartment Manager Courses 65 NAA Community Site & Online Resource Center

Departments 4 President’s Message — How Section 8 Housing Fits In

6 8 10 14 16 36 47 49 55 70 72

Executive Director Report — Lou’s News Sacramento Report — Midyear Happenings Legal Corner — Questions and Answers Federal Focus — Happy Summer!

Dear Maintenance Men Pulse on the Marketplace Welcome New Members Your Elected Representatives Product & Service Council Members’ Buyer’s Guide Advertisers’ Index — Category Advertisers’ Index — Alphabetical

Features 20 2013 Prop. 65 Private Settlement Summary Shows Widespread Lawsuit Abuse Continues

By Tom Scott

22 May General Membership Meeting Recap

26 How to Turn an Unhappy Resident Into a Raving Fan! By Ernest F. Oriente 32 Mind If I Vape? By Paul R. Bergeron III 38 May Education Luncheon Recap 42 The Business of Selling By Jason Sherr

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AAOC Education & Events

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

J U LY 4 - 4th of July Holiday

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Rossetti n Editor in Chief — Lou Penrose Rossetti n Managing Editor — Veronica Copeland n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

16 - Basics of Resident Screening Seminar

Friday, Office Closed

Wednesday, 3:00–5:00 pm, AAOC Offices Page 25

8 - Board of Directors Meeting

24 - Lunchbox Learning – Mold Maintenance

Tuesday, 6:00 pm, AAOC Offices

Thursday, 12:00–1:30 pm, AAOC Offices Page 45

A U G U ST 11 - Golf Tournament

12 - Board of Directors Meeting

Monday, Los Coyotes Country Club Page 39

Tuesday, 6:00 pm, AAOC Offices

SEPTEM BER 1 - Labor Day

17 - CHPEP Education Program Week 2 — Property Marketing Analysis

Monday, Office Closed

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 5

9 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

17 - Education Luncheon

10 - CHPEP Education Program Week 1 — Residential Property Management

Wednesday, 11:00 am–1:30 pm, Embassy Suites

23 - Workplace Harassment Seminar

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 5

Tuesday, 9:00–11:00 am, AAOC Offices

16 - General Membership Meeting

24 - CHPEP Education Program Week 3 — Property Maintenance

Tuesday, 7:00–8:45 pm, Embassy Suites

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 5

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

Julia Araiza Vicki Binford Tom Cummings Stephen C. Duringer Tim Gorman

Nick Lieberman Alan Dauger Dean Zarkos John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

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22nd Annual Golf Classic Monday, August 11, 2014

Dale Hayden Jerry L’Ecuyer n Jim Loftus n Rick Roshan n James Wohrman n n

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n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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Los Coyotes Country Club 8888 Los Coyotes Drive, Buena Park Call: 714.479.1406 • Email: vcopeland@aaoc N E W S

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President’s Message

BY N IC K LI E BE R MAN

How Section 8 Housing Fits In

H

ow big of a deal economically is section 8 housing to Orange County?

At present the program sends over $200 million per year to OC landlords, which is not chopped liver. About 20,500 rental units participate, perhaps impacting roughly 5% of rentals in the county.

So called “section 8” rentals, refers to residential rental units where the US Department of Housing and Urban Development (HUD), subsidizes the tenant’s rent payment (the term “section 8” ties to the HUD regs).

The program is administered for HUD at the local level by “public housing agencies”. In OC there are four: three cities, Anaheim, Garden Grove and Santa Ana, plus the county of Orange (which also admins for thirty-one cities).

The purpose of the program is to assist very low-income families, the elderly and the disabled to afford decent, safe and sanitary housing in the private sector. Tenant income can be no greater than 50% of median income for the area, and 75% of participants must be at or below 30% of median income.

According to the Orange County Housing Authority Fact Sheet, the average annual income for recipients of section 8 assistance ranges from $14,524 to $18,923.

When recipients of the subsidy are approved under the program they are issued a “housing voucher”. A family 4

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tenant’s verified income as the tenant’s share of rent. The remainder is paid by the local housing authority.

Local housing agencies determine a “payment standard” — the amount generally needed to rent a moderately priced dwelling unit in the local housing market. This benchmark governs how much subsidy the housing authority will contribute.

The housing authority also conducts a “rent reasonable” test before approving the rent amount negotiated between landlord and tenant.

“The test includes gathering three rent comparables”, explains John Hambuch, manager of the Orange County Housing Authority. “Sometimes comps can be units in the same owner’s building. Staff also makes phone calls, knocks on doors, and uses the internet to find comps” (sound familiar?).

The economics have worked well for Ehle’s properties. He indicates that his section 8 units have always achieved “at least market rent”. Yes, there is some red tape, he acknowledges, but the overall experience working with local housing authorities has been good.

A couple of heads ups to apartment owners: Notice to terminate a section 8 tenancy is 90 days and sometimes there is a wait time on inspections for new tenants.

The program is in such high demand among renters that the waiting

or individual with a voucher is responsible for finding suitable housing where the owner agrees to rent under the program.

Danny Huynh, manager of the Garden Grove housing authority, advises that his city pays on average about 70% of the rent the landlord receives, while the tenant covers the other 30%. In Garden Grove the program typically pays between $900 to $1,000 per month per section 8 unit.

“I like the program,” says AAOC member, Jerry Ehle, who owns thirty units in OC and has consistently had section 8 tenancies the past twelve years. “About half my units are section 8”, he advises.

Among other positives, investor Ehle appreciates the fact that section 8 tenants “tend to stay in place longer”.

The section 8 “Housing Assistance Payment Contract” that landlords must sign requires initial and then annual inspections by the housing authority.

Ehle considers the inspections a positive because (1) they’re free and (2) they’re thorough. On one recent inspection a non-working oven was discovered.

Turned out the resident, a bachelor, never cooked and had never attempted to turn on his oven. Ehle was grateful to be advised about the broken oven issue and immediately repaired it (no word on whether it’s been used yet).

To determine how much rental assistance a participant will get, the housing authority targets 30% of the N E W S

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President — continued on page 19 n

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Certified Housing Provider Education Program It’s the “KEY” to your SUCCESS!

— Fall 2014 Program — Each Wednesday, September 10–November 19 • Time: 8:30am–12:30pm This 11-week comprehensive training course is beneficial to ANYONE in the rental-housing industry!

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Take one, or take them all — the choice is yours.

Residential Property Management — 9/10/14 Property Marketing Analysis & Strategies — 9/17/14 Property Maintenance — 9/24/14 Leasing Techniques & Renting to Qualified Residents — 10/1/14 Legal Issues Affecting Landlords & Tenants — 10/8/14 Human Resources — 10/15/14 Fair Housing & Government Standards — 10/22/14 Employee Development — 10/29/14 Financial Management & Budgeting — 11/5/14 Liability, Emergency & Crime Management — 11/12/14 Insuring & Protecting Your Community — 11/19/14

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Lou’s News

BY LOU P E N ROSE ROSSE T TI, E X EC UTIVE DI R EC TOR

R

even though she gets a rent check, even though she technically is exposed to all the risks and rewards of the rental housing industry, she didn’t consider herself a member of it.

It made me wonder just how many people there are in Orange County who are renting a residential space. These folks are replacing screens, talking weekend calls, fixing garbage disposals and of course depositing rent checks.

ecently I was attending a fund- in Santa Ana. Then, we suddenly raising event for a local Orange stumbled onto an unrealized reality: As it turns out, she had recently moved County Assembly member. I into a home and she was renting out was introduced to a fellow attendee. her condo. “So you are a landlord after We chatted the usual fundraising talk: (how do you know the candidate, what all. We need to get you signed up.” I issues are of interest to you, who do you said…reaching for an AAOC membership application and a pen. really think will win, etc.). I told her This woman is a professional, a what I did, to which she seemed politely businesswoman, and entrepreneur. But dispassionate. She shared that she was JLE.ad:Layout 1 3/8/10 AM Page 1 though she is renting her condo, even planning on opening a small11:21 business

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joined the chorus of elected leaders who are speaking out and announcing their communities stand behind Proposition 13.

For some time now, Proposition 13 has been under attack by a group of tax activists based in San Francisco. They want to divide, conquer and ultimately overturn the state’s landmark taxpayer protection.

It’s nice to see our local property rights leadership at City Halls here in Orange County rally.

They are in fact, landlords. I don’t have the numbers yet, but I learn anecdotally of more and more instances of people “just renting out the condo”. Perhaps this may be a “temporary phenomenon” of landlord status, or the beginning of a new professional opportunity for these newly minted landlords. But the fact remains that the Apartment Association of Orange County has all the services and resources to serve the needs of these individuals. We should seek them out, and welcome them in.

As I have said in this column in past months: the Apartment Industry in Orange County is not small—over 545,000 apartment homes in Orange County…$38 billion in economic activity…an economic footprint that supports an estimated 950,000 jobs.

More Financing for Fourplexes U.S. Congressman Ed Royce of Fullerton introduced a bill that would provide relief for credit unions by lifting the member business lending cap for certain residential loans.

Titled “The Credit Union Residential Loan Parity Act,” the law would treat loans financing the purchase of a 1–4 unit building as real estate loans rather than business loans, as they are currently treated by banking regulators.

Prop 13 News As of this writing four Orange County cities have passed resolutions declaring their support for Proposition 13. Laguna Niguel, Mission Viejo, San Juan Capistrano and Irvine have all

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“This is a common-sense fix that frees up more than $5 billion in additional capital for small businesses and job creation” Royce told me. “It also provides meaningful relief to credit unions running up against the business lending cap, and increases the availability of rental housing” he added.

Thank you Congressman Royce. We are always happy to hear of potential solutions working their way out of Washington, D.C.

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Sacramento Report

BY JON SMOC K

Midyear Happenings

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s the calendar year reaches the halfway point the legislative year is just a little bit over the mid-year hump and nearing the finish line. May 30 marked the deadline for getting most bills out of their house of origin and moving on to their consideration by policy and fiscal committees in the second house. Too early to determine the fate of those that survived their first major vote, but most appear to have been treated as “works in progress” rather than finished products.

Begging season in full flourish.

With the likelihood of an on-time state budget being in place, the Legislature is on track for its July recess to be followed by a busy August session to conclude its work for this year. Not there yet, but just a few months shy of packing up and heading out for electioneering.

A recap of dozens of bills of special interest will be forthcoming in the next

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• AB 2451 would expand the use of water submeters in multi-unit properties by removing some alleged impediments to prompt testing of units, allowing meter testing and sealing by any county sealer for use in any county in California. This bill remains of significant concern regarding a shift of liability from manufacturers/ installers to landlords.

• AB 2561 would require an owner

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to permit a tenant to participate in personal agriculture (grow edible plants) in portable containers in the tenant’s private area subject to various qualifications and restrictions. The bill has been substantially amended to limit its provisions to single family rental properties and contains other limitations helpful to landlords.

few months as their fate unfolds. One of them, certainly, will be Senate Bill 1439, roundly opposed by all viable property interests. It squeaked out of the State Senate on a 21–13 party line vote after an agonizing display of power politics that forged highly suspect promises of change. The bill stumbled on its first vote, 16–16, and was placed on call for another try hours later. The second attempt also faltered, 18–19, three votes short, and it was placed on the next day’s calendar for yet another try. It finally passed the Senate 21-13 and the exercise will be repeated in the Assembly in the weeks ahead. The entire Orange County and Riverside area delegation voted against this anti-landlord bill.

Here are some of the other issues of interest mentioned in recent articles that remain of interest or concern to AAOC and its allies.

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ownership information on alleged vacant property and listing the property ownership information with the district attorney or city attorney to seek law enforcement assistance in dealing with squatters.

It passed the Assembly on an overwhelming 68–3 vote.

• AB 1522 provides a process for mandating employer-paid sick days for employees who work in California 7 or more days in each calendar year; sick days to be accrued at a rate of one hour for each 30 days’ of employment and useable after 90 days of employment. The measure passed the Assembly on a 52–23 vote.

• AB 2372 would modify existing law relating to transfer of ownership interests for property valuation (tax) purposes. The bill passed the Assembly on a 57–13 vote.

• Senate Bill 935 would increase the minimum wage, on and after January 1, 2015, to not less than $11 per hour, on and after January 1, 2016, to not less than $12 per hour, and on and after January 1, 2017, to not less than $13 per hour. The bill would require the automatic adjustment of the minimum wage annually thereafter, to maintain employee purchasing power diminished by the rate of inflation during the previous year. The adjustment would be calculated using the California Consumer Price Index, as specified. The bill passed the Senate on a 21–12 vote.

One significant bill that passed the Senate last year and was derailed in an

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Assembly policy committee will very likely be reconsidered in the waning days of this legislative session. Senate Bill 750, is a bill intended to require installation of water meters or submeters in each unit of newly constructed multi-unit communities. The bill as introduced and as amended does much, much more, including extensive provisions relating to billing, inspection, repair, liability and a host of other significant problem areas of concern.

AAOC and other interest groups are opposed to the bill unless these and other major issues of concern are appropriately addressed. Here is a short list of just a few of those items needing some resolution.

• The proponents have inconsistently touted the measure as applying only to new construction, or new submeter installation, but the language in the bill would require massive retrofit of thousands existing structures having water submeters at astronomical costs of hundreds of thousands of dollars.

This disconnect obviously needs to be straightened out.

billing agents, can be recovered only through rent charges.

• Repairs/replacement must be accomplished in conformance with a 7-day window regardless of circumstance, with onerous penalties and liability for noncompliance.

• The timing for tenant payment of water billing is totally out of sync with payments required of landlords by water purveyors and bears little or no relation to normal monthly rent payments.

Many of these concerns and other items too numerous to recount will likely be resolved in discussions during the July recess.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

• The bill requires that certain information regarding water costs be provided to a prospective tenant prior to executing a rental agreement. Timing of disclosure is an issue, and a building’s or prior tenant’s water use may or may not be relevant to a decision to rent.

There are additional privacy issues with such disclosures.

• The bill requires compliance with all laws regarding installation, operation and maintenance, including the retrofit requirements of Senate Bill 407 (2009), which has a delayed operative date to 2019 and independent enforcement provisions.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

H

ardly ever rains here, but the recent sprinkles seemed to find their way in and have caused some roof leaks. Most of the leaks are minor, but there is a pretty big leak in one apartment. This is of great concern to me, because the roof is less than five years old, and has never leaked before.

I even had it inspected prior to the rainy season by a competent roof inspector.

The trouble is that the water leaked into one of my resident’s unit, and apparently caused a substantial amount of damage.

The resident claimed that his stereo equipment, television, computer, furniture, and clothing were ruined. He even has pictures of the water dripping from the ceiling onto his stereo and television set. The resident is threatening to sue me if I don’t reimburse him for his losses.

he should have taken some measures to minimize the damage to his personal property. The fact that the resident had time to grab a camera and take pictures of the dripping water, while letting his television set, stereo and other belongings get soaked suggest the resident failed to mitigate his damages.

In simple terms, the tenant should have moved his stuff, and grabbed a bucket, rather than watch it drip.

What should I do? Am I responsible for the residents’ personal property losses?

An owner is generally not liable for damage caused to the personal property of a tenant, absent negligence on the part of the owner or his agents.

Provided a licensed and qualified roofing contractor performed the roof installation, you maintained the roof adequately, had it inspected on a regular basis, and were not on notice of any prior problems, you should not be responsible for damage to the residents’ personal property. Additionally, the tenant has an obligation to mitigate his damages when faced with a leaking roof. This basically means that if the leak was coming slowly through the roof, and the tenant knew about it, then

Several of my older rental agreements provide discounts to my residents of $50.00 if they pay their rent on time.

Most state that their rent is $1,200, but if they pay their rent on the first, they can deduct $50.00. My question is, which amount do I put on the three-day notice

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to pay rent or quit, the $1,200.00 or the $1,150.00?

Most courts would require that the three-day notice only demand the $1,150.00 because that is the amount that you agreed to accept of payment was made on or before the first of the month. Most courts would consider the additional $50.00 a penalty or a disguised late charge. The courts would reach this conclusion based on the terms of your agreement. If the due date, per the agreement, is the first, then the proper amount to demand is that amount that was required to be paid on the first, specifically the $1,150.00 rather than the $1,200.00.

However, an incentive that encourages early payment, specifically payment before the first, would survive because the amount due on the first would be $1,200.00, but if paid prior to the first, only $1,150.00. In that specific case, a three day notice demanding $1,200.00, the amount due on the first, would be appropriate.

No, the security deposit remains with you as long as any of the roommates remains in possession of the rental unit.

Absent a written agreement to the contrary, when all of the remaining roommates vacate, the refund check should be made payable to all four of the roommates.

I have the misfortune of a classic problem tenant. The noise, the parties, and the trash…I don’t know where to begin. She’s paid her rent late for each of the past three months. The lease has a late fee provision, charging and additional $50.00 if the rent is not received by the 5th. She’s been paying both the rent and the late fee well into the second week of the month. Last month, the first of the month fell on a Saturday. So I served her a 3-Day Notice to Pay Rent or Quit on the 2nd, was that proper, or should I have waited until after the 5th of the month to serve the Notice?

If rent is due on the first of the month, and the first of the month falls on a weekend or a holiday, the tenant has until the next business day to pay the rent. The rent is considered late the following day. In your case, since the rent came due on a Saturday, the rent due date would roll to Monday, and the rent would be considered late on Tuesday. A three-day notice to pay or quit served prior to Tuesday would have been premature and invalid.

Regarding your question about whether or not you must wait until after the 5th of the month to serve due to your late charge provision, the answer depends on the specific language used in your rental agreement. If your lease states that “rent is due on the 1st of the month, but will be considered late if not paid by the 5th,” then your lease defines when rent is late, and a notice served prior to the rent becoming late would be premature. Conversely, most Q&A — continued on page 12

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I rented an apartment to four roommates quite a while ago. One of the four is now moving out, but the other three are staying. The one moving out is demanding that I return his portion of the security deposit. Do I have to?

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Q&A — continued from page 11 leases merely establish time periods before late fees kick in, but do not alter when rent becomes late. For example, if your lease states that “rent is due on the 1st of the month, and if the rent is not paid by the 5th a late fee of 6% will accrue,” then the clause is merely establishing when a late fee accrues, and does not change the rental due date. In this second scenario, you may serve a 3-Day Notice to Pay Rent or Quit on the 2nd of the month (provided the 1st falls on a business day).

I am a resident manager of a pretty big complex in Southern California. Lately, we have encountered problems with tenants hanging towels over the balcony to dry. The water drips down on to other residents’ balconies, as well as the parked cars. Also, and I know it may seem trite, but I think it gives the complex

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the resident to permanently remove the offending towels. If the tenant fails to comply with the Notice, then you may proceed with an unlawful detainer.

Failure to follow up on your Notice sends the wrong message to the offending tenant.

a tacky look. I think we should serve the tenant with some sort or warning, but I’m afraid that a judge would laugh at us if we tried to evict someone for hanging towels on the balcony. Is there anything I can do?

Yes. Depending on your tenancy documents, you have several options as to how you may wish to handle this situation. Most communities will have rules and regulations prohibiting the hanging of towels on the railings, they are not only an eyesore; the moisture damages the wooden railings. A warning letter with a copy of the rules and regulations sent to the resident generally solves the problem. Make sure that all communication you have with your tenant is in writing, and that you keep a record of all correspondence you send. If the resident still doesn’t get it, provided your tenancy agreement prohibits hanging towels, you can serve a three-day notice to perform or quit, instructing

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This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 225,000 landlord tenant matters throughout California, and has collected over $130,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Visit www.DuringerLaw.com for more information.

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Federal Focus — The National Connection

BY GR EG BROWN

Apartment Industry Colleagues — Happy Summer!

I

have the pleasure of traveling to a number of NAA affiliates each year as part of my role on the Government Affairs team. Typically, I am afforded some time to speak to a membership meeting, Leadership Lyceum or other gathering and share some information or observations on what’s happening in Washington, D.C. Considering the daily serving of shenanigans in the Nation’s Capital, there is

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vote of support. Following the Republican “revolution” in 1995, just such a vote was held (term limits were part of the “Contract with America” used at that time to unify Republican candidates across the country) but fell well short of the needed votes. This was a moment where the proverbial rubber met the road.

The more recent tea party “revolution” notwithstanding, I believe that members of Congress still would not vote against their own best interests or the perceived best interests of their constituency. They want to stay in office until their “work is done” and cutting that short because of an arbitrary deadline interrupts that work. This applies to members of Congress at all points along the political spectrum, by the way.

One popular argument against term limits is that it is the right of the voters to re-elect the same people to representative them, no matter the consequences. I agree with this argument. In fact, if the people were truly outraged with the state of affairs in Congress they would press their own representatives to support a constitutional amendment to impose term limits. Since they have not, can we assume that there is no support for this? The challenge is that while voters would likely overwhelmingly support limiting the term of other members of Congress, they do not want to limit the term of their own. So what is a citizen

no shortage of gallows humor at the level of gridlock or craziness that pervades the federal policymaking process. Stand-up comedians have made careers from the material they get out of Washington.

During a recent affiliate visit, I discussed the current election cycle and the overwhelming percentage of incumbents that would win re-election this fall and the relatively few Congressional seats that are competitive.

A member commented that she felt the only way things would get done was if there were new members of Congress serving in office. She then asked if I thought she should put her efforts behind the term limits movement to try and change the system by limiting members of Congress to a specific number of years in office. Because we are often discussing as an association how to impact the political system to achieve our goals, I thought I would share my two-part response to her inquiry.

First, I think there are disincentives for members of Congress and voters to actually support term limits. While several states and even local governments have term limits on their elected representatives, the U.S. Supreme Court has ruled that states cannot institute the same on their federal officeholders.

Imposing term limits on Representatives and Senators is a constitutional change which must start in the House of Representatives with a two-thirds N E W S

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advocate to do?

The second part of my answer was to suggest that what is worth focusing our attention upon as voters is the process for re-districting in the states.

This is a structural change that took hold in the last decade and, in my view, has contributed to the deterioration in problem-solving capabilities in Congress.

After every decennial census, the states undergo a redrawing of the lines for their Congressional districts. This is intended to respond to changes in population (some states gain seats in Congress while others lose seats), ensure compact, contiguous districts and perhaps keep local units of government within the same district. In practice, however, the process has been used by both parties to draw lines that create almost impenetrable partisan strongholds that virtually guarantee one-party control until the next decennial census. You know this process as gerrymandering and it

has become increasingly easy due to improvements in technology and mapping. As a result, in at least five states the “opposition” has been relegated to just a few districts while the majority controls the rest of the state. Moreover, the only way majority incumbents can lose is to a primary opponent from their own party. This tactic has been used by Democrats in states where they control the legislature and by Republicans in states they control.

I prefer the approach that Arizona, California, Hawaii, Idaho, Montana, New Jersey and Washington have adopted which is to give the district drawing process to an independent or bipartisan commission. The goal is to reduce the impact of partisan politics.

While far from perfect, it has to be an improvement upon what has been done in some of the 34 other states where the legislature draws the lines.

If the goal of “compact and contiguous” congressional districts is met through these independent or bipartisan

entities then you typically have heterogeneous districts not solidly in one party’s hands. That can organically mean fewer extremists of either party.

While it does not guarantee more moderates, it does increase the chances that the representative of that district must take into account a wider pool of perspectives than just those of his or her own party. Extrapolate that to Congress and you would have less polarization and more discussion to solve the big issues facing the nation.

That should be something we all want.

Don’t forget to email me at greg@ naahq.org and tell me what you think of this column.

Thanks for reading and talk with you next month.

Greg P.S. The opinions expressed here are mine and do not necessary represent the views of the National Apartment Association.

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

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ear Maintenance Men: Mildew is driving me crazy.

We have a property with interior bathrooms and they are constantly developing mildew on the walls and ceiling. We have cleaned, painted and cleaned out the duct work for the vent fan and the problem does not go away. How can I solve this problem? William

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Dear William: A number of things may be at work here. Unit overcrowding is generally the main reason for moisture & mildew build-up in an apartment unit. Because of the overcrowding, the residents, take more showers and baths, throughout the day and evening. Often to hide the excess people in the unit, the resident will keep all the window covers closed and the widows shut, effectively keeping the moisture from escaping. Add a windowless bathroom into the mix and the problem is compounded.

Mechanically, we suggest you inspect the vent fans in the bathrooms.

Make sure they are not clogged with lint or dust. If the fan is operating properly, check the CFM or Cubic Feet per Minute of air movement. The minimum number should be 50 CFM. If the bathroom is getting more than the average amount of use, you may want to replace the existing fan with one that has a higher CFM rating. We recommend using at least a 120-CFM fan.

Equally important, many bathrooms have two wall switches; one for the light and the other for the fan. If this is the case, we recommend combining the two switches into one. That way when the resident switches on the light the fan will come on automatically. We find most residents will not turn on the fan if it has its own switch. Lastly of course, is to get the resident to open a few windows and let some fresh air in.

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Dear Maintenance Men: Over the years, the sidewalks around our building have accumulated a fair amount of chewing gum residue. We are looking for a good method to remove the gum and the gum deposit.

Once clean, is there any surface treatment to prevent gum from sticking? Ryan Dear Ryan: There are a number of ways to remove gum from a brick or concrete sidewalks.

Spray the gum with an aerosol freezing agent or place dry ice on the gum for a few minutes. The gum will become very brittle and should be easier to pry off the surface with a putty knife or scraper. It may take a few tries to remove all the gum. If there is any gum remaining, spray WD-40 or vinegar and let it soak to dissolve the remaining gum. Use a scraper or stiff brush to remove the rest of the gum. After all the gum is removed, use a power sprayer to deep clean and remove any gum residue. If you still have discoloration on the concrete, use muriatic acid & water mixture to bleach the concrete.

To keep the gum from sticking to the concrete or brick sidewalks in the first place; use a waterproofing sealer on the sidewalk to reduce the likelihood of the gum sticking to the surface.

Dear Maintenance Men: I keep hearing about PEX tubing as an alternative to copper tubing when n

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it comes to re-piping my rental units.

What is the difference between PEX and copper tubing and why use one over the other? What are the pros and cons? Aldridge Dear Aldridge: First let’s define what PEX tubing is.

PEX is a cross-linked polyethylene pipe.

(It looks and feels like plastic pipe.)

The PEX pipe is resistant to extreme temperatures, stress, pressure and chemicals attacks such as acids and alkalies. This makes PEX pipe suitable for both hot and cold water systems and can be used in below freezing condition and is suitable up to 200 degrees Fahrenheit. The pipe is extremely flexible and easy to install.

Pros and cons of using PEX: Pros: 1: Versatile and user friendly, can be bent around corners & snaked through walls.

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Cons:

2: Minimum of connections needed to complete a pipe run. (Less chance of a leak)

1: Expensive to buy.

2: Can burst in extreme cold weather if not properly winterized.

3: Cold weather burst resistant.

4: PEX pipe is less expensive than copper pipe

3: More connections and elbows needed to complete a pipe run.

Cons: 1: Cannot be used outside or in sunlight.

2: Not recycle friendly 3: Installation tools can be expensive.

4: Not handyman friendly Pros and cons of using copper pipe: Pro: 1: Long lasting, easy to use and install 2: Resists corrosion 3: Environmentally friendly, i.e.: recyclable.

Before making any decisions about using PEX piping, check with your local building department to ensure it is allowed in your area. However, if it were our building, we would use copper pipe. Copper is straight forward to install, no special tools are needed and any competent handyperson can fix a leak with simple tools and a torch.

Please send us your Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com.

4: Safe for exterior use.

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Maintenance — continued on page 19

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AAOC Welcomes James Wohrman to the Board of Directors

1. Where are you from originally and how long have you lived in Orange County?

Ogden, Utah. 2 countries, 7 states, 16 homes since. I’ve been in Orange County for 38 years.

2. When did you first enter the rental‐housing industry?

1986 3. Why did you enter the rental‐ housing industry?

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active process to accommodate his physical and emotional disabilities” after he accosted our mail carrier with an ax.

4. What was your biggest challenge you were faced with when you first entered the industry?

“Pest Control”

Basic Fee Filing Fee Process Server Writ Sheriff Total

Turns out that managing rental housing (rather than selling it) is a much better career for this particular business major with a real estate license. It was the first career I found that utilized such a broad range of skills and experiences.

No prior job ever had so many problems and projects going on at the same time. It took me a few years to development the personal organization strategies that allowed me to to stay on top of so many details and tasks.

6. Where do you see the rental‐ housing industry going in the future?

It has a very robust future, especially in Orange County. I do worry about the growing potential for rent control and a worrying trend toward technology that reduces or eliminates contact with residents.

5. What is the biggest challenge you are faced with today regarding the rental‐housing industry?

7. How are you active in AAOC?

Time and resources lost to lawsuits over minute or arbitrary items.

Currently, an ex-resident is claiming that we did not engage in a “inter-

To date, I’ve attended general and executive meetings to learn from other professionals. I look forward

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to becoming involved on board tasks and am about to help produce the annual fundraising golf tournament.

8. What do you value most about being a member of AAOC?

The legal updates, the opportunity to converse with other owners and managers, and, especially, the educational opportunities for our on-site professionals.

9. What are your hobbies/interests?

• Anaheim Housing Authority: (714) 765-4320

President — continued from page 4 list has been closed to new applicants.

Hambuch estimates the last ones on the current list should expect around a ten year wait.

What’s the profile of a typical rental property owner that participates with section 8 housing? “Lots of mom and pop operations are our lifeblood”, offers Hambuch.

Phone contacts for the four housing authorities in OC are:

Gardening, art, design, architecture, cooking, and travel. On the weekends I break dance.

• Garden Grove Housing Authority: (714) 741-5154 • Santa Ana Housing Authority: (714) 667-2200 • Orange County Housing Authority: (714) 480-2970 (there is also an Orange County “Owner Hotline”: (714) 480-2866)

You’ll get a lot more than this out of our machines.

Maintenance — continued from page 17 Please “Like” us on Facebook.com/ BuffaloMaintenance.

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10/23/13 9:40 AM

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2013 Prop. 65 Private Settlement Summary Shows Widespread Lawsuit Abuse Continues

BY TOM SCOTT — EXECUTIVE DIRECTOR, CALIFORNIA CITIZENS AGAINST LAWSUIT ABUSE

E

very year the Attorney General’s office releases an annual summary of the private settlements of Proposition 65 cases brought by private plaintiffs. The office has been doing this since 2000 and the summaries are based on reports submitted to the Attorney General as required by law. The summary shows total penalties, attorney fees, other funds collected, and includes a brief description of actions defendants were required to take to remedy alleged violations.

For years, CALA has been posting these annual summaries and discussing the outrageous attorney fees. Specifically, we have pointed out how a certain group of individuals and organizations collect huge sums of money by filing shakedown Prop. 65 lawsuits up and down the state.

So here are the numbers from

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and costs totaled $1,153,000 or 85%.

Another attorney, Anthony Held had 18 settlements totaling $551,000 and his attorney fees and costs totaled $485,000 or 88%. It is outrageous that these attorneys are abusing the law to get rich.

There was one point of light in 2013: AB 227 by Assemblyman Mike Gatto was signed into law. This new law will eliminate some of this abuse, but as new chemicals get listed and new regulations are proposed by OEHHA, the problem of Prop. 65 lawsuit abuse is probably only going to get worse.

The Governor wants the shakedowns to stop, but they appear to be moving along faster than his beloved high speed train. This is part of the reason CEOs rank California as the worst place to do business. We should be focusing on job creation and shutting down the shakedowns.

the 2013 Proposition 65 Settlement Summary. In 2013, there were 352 settlements, and total payments of $17,409,756. Of that $17.4 million, non-contingent civil penalties accounted for 15% ($2,680,059), payments in lieu of penalty were 11% ($1,998,435), and — wait for it — attorney fees and costs were a whopping 73% ($12,731,262). Just like every year, the attorneys are generating millions in fees from shakedown lawsuits, and our small businesses are paying the price.

When you break it down further, the picture becomes a little more appalling.

One attorney, Russell Brimer, had 60 settlements in 2013, with total payments of $2,430,101. His attorney costs and fees totaled $2,004,871 — 83% of his settlements. The Consumer Advocacy Group had 25 settlements totaling $1,364,000, and their attorney fees

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May General Membership Meeting Recap

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ith the drought continuing and rain nowhere in sight, our May General Membership Meeting had a very timely topic!

Greeting members as they arrived were our fabulous PSC members, many of which brought prizes for the evening’s attendees. The AAOC staff also got in on the fun by arranging a few plants to raffle as well. Our meeting had two sponsors, Axiometrics, and Chase Multifamily Lending, represented by Robert Fox of Team Fox. With our

for much longer.

Sergio Ramirez of the Municipal Water District of Orange County (MWDOC) began the presentation going over incentive programs and ways to use resources available to save not only water, but also owner’s money!

Some of the programs include the Water Smart Home Certification Program for Residential Properties, the Turf Removal Pilot Program and

sponsors continued support, we can provide these educational meetings that add a great benefit to our membership.

The stage was set with beautiful succulents and drought tolerant plants.

These gorgeous plants were a great visual for everyone to see that even in a drought you can still have a beautiful landscape. Gone are the days of the fake green “astroturf ” grass straight out of the 70’s Brady Bunch backyard, some of these new water saving artificial turfs are very realistic looking and last

Member Meeting — continued on page 24

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Member Meeting — continued from page 22 you get a greater ROI, with minimum So Cal Water Smart. He educated our members on classes they can take to better position themselves on proper soil preparation and ways to reduce water use by half. MWDOC offers free property audits to evaluate and determine if the property is eligible for the Turf Removal Rebate Program. The Water Smart Landscape Program is also a great way to bridge the relationship between the owner, manager, and landscape provider. This program effectively establishes a monthly water budget based on water consumption by using a dedicated water meter. This is a more accurate way to determine whether your property is over, at, or below monthly budget.

Frankie Alvarez of Buffalo Maintenance went into detail about the new and improved foliage available for beautifying your property. He said owners spend a large amount of their budgets on landscaping and they are hesitant to change their landscape to “grow” with the ever-changing weather elements and impacts. The common myth is that updating a property’s landscape is a huge expense. The reality is that it is actually more cost effective, and there is an added benefit of water savings. He said you could consider this upgrade as an investment that

maintenance cost.

It is amazing how far drought tolerant landscaping has come. Our hope is that our members will make these changes and purchase these plants and succulents to help save water. If we all do our part, we can save the little resources we have left.

Another thing to consider, besides these plants, is the time of day you should water. Try to water landscape in the early hours of the day and avoid watering during windy conditions, as the water tends to blow onto paved surfaces or evaporate. Inspect your system for clogged, broken or missing sprinkling heads, replace where necessary, and connect them tightly to prevent water from pooling in puddles and possible harming plants. Selecting a WaterSense labeled irrigation controller to replace a clock timer can also reduce water usage by 20% as these products use local weather data and only water landscape when needed.

Thanks again to our sponsors, PSC members and attendees. We especially thank our amazing speakers, Sergio Ramirez and Frankie Alvarez for their expertise and great tips in helping us garden efficiently and stop doubting the drought, and joining the fight to make it right.

The water conservation experts, from left, Frankie Alvarez of Buffalo Maintenance and Sergio Ramirez of the Municipal Water District of Orange County really impressed our audience with their knowledge of water savings and rebate incentives. Thanks guys!

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Mary Caldwell poses with her raffle win, a handmade succulent plant made with love from the AAOC girls. Congrats Mary!

Sponsor Robert Fox of Chase-Team Fox was on hand to welcome all attendees.

Beth Adams of Luther Burbank Savings loves to raffle off wine, and our members love to receive it! Longtime AAOC member Jim Booth is excited about his prize.

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The Basics of Resident Screening Select the best residents by using the best tools! Come join us for the Basics of Resident Screening Seminar where you will increase your net operating income, maximize your property’s potential, and fill your vacancies with confidence as you learn the following tools:

3 Reading & Evaluating Screening Reports 3 Creating Non-Discriminatory Rental Criteria 3 Denial, Adverse Action, & Conditional Acceptance Presented By: Dan Firestone Contemporary Information Corp.

2 CEC Points Wednesday, July 16, 2014

Date:

Cost: $40 per member $65 per non-member

Registration: 2:30 pm Time:

3:00 pm – 5:00 pm

Location:

AAOC Office 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Register Early — Call (714) 245-9500 or Fax (714) 245-9505, or online at www.aaoc.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Basics of Resident Screening on July 16, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

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MasterCard

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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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How to Turn an Unhappy Resident Into a Raving Fan!©

BY ERNEST F. ORIENTE, THE COACH

T

his can happen when you least expect it: An unhappy resident has just arrived in your leasing office while your telephone is ringing, budgets are due in 25 minutes and six future residents are waiting to tour your wonderful apartment community. Time to panic, right? Not a chance! Read this article and use these three easy steps to handle an unhappy resident while turning them into a raving fan.

Listening carefully: The moment you realize you have an unhappy resi-

your unhappy resident to begin telling you exactly what the problem is. Take detailed notes while listening patiently, making certain not to interrupt him/ her while they are speaking. Remember, your resident is not attacking you personally, so keep your cool during this entire conversation. Once your resident is finished explaining why they are unhappy, ask him/her this key question, “Is there anything else you would like to

dent, take a deep breath and ask this person in a soft voice, if they would be kind enough to join you in your office.

This gives you a few seconds to gather your thoughts and will give the two of you the privacy to have a reasonable conversation. Plus, you really do not want your current residents nor any future residents to hear this unhappy conversation. Next, ask your team to hold all your telephone calls, clear your entire desk and take out a blank sheet of paper to take notes. At this point, ask

Coach — continued on page 28

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Coach — continued from page 26 tell me?” This is a key question because it signals to your resident that their turn is now done and you are ready to address and answer their concerns.

TIP FROM THE COACH: Before addressing the concerns from your resident, let’s be certain we understand what’s at stake when handling resident problems and why it’s important to handle each resident as if they were liquid gold. A typical resident pays $800 per month or $9,600 per year. In addition, anticipate that each of your current residents will refer two prospects a year to your apartment community, which represents another $19,200 in new revenue and if each of these referrals send you two more referrals this year, that’s another four more new residents at $38,400 annually. So, $9,600 + $19,200 + $38,400 = $67,200 in potential new revenue, per resident,

per year. Can you clearly see why we must convert unhappy residents into raving fans?

Diffusing the situation: Once your resident has shared with you exactly why they are unhappy, start your half of the conversation by thanking them for their comments. Next, say to your resident, “Let me see if I understand you completely.” Restate this person’s concerns as you slowly read from your notes. Reading your notes slowly does two things: 1) It gives your resident a chance to calm down; and 2) It shows that you were truly listening to what they had to say and are ready to take action. Now, apologize if you or your team made any mistakes and look for at least one or two points with which you can agree. By conceding a point or two right away, you show that you are not defensive about their concerns and that you really want to solve their problems, not duck blame or make excuses.

TIP FROM THE COACH: Whenever you are interacting with a current resident or a future resident, customer service experts call this a “moment of truth”. When you are dealing with an unhappy resident, this is called the “pinnacle of performance”.

SuperStars in the property management profession do not mind handling an unhappy resident because they see this as an opportunity to shine—to win this resident’s long-term loyalty.

Converting an unhappy resident into a raving fan: OK, now comes the easy part. Ask your unhappy resident exactly what action steps they would like to see you take. Promise your resident that you will do everything necessary to fix or handle the concerns they have shared with you and tell them exactly when and by what time, they can expect the problems to be handled.

Now, look to resolve these problems as Coach — continued on page 30

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Coach — continued from page 28 quickly as possible--well in advance of the day and time you promised your resident. Motorola calls this, “underpromise, over-perform” and they have used these magic words to create a multi-billion dollar company. Next, take the time to either call this resident or visit them in-person, to tell them the concerns they had shared with you are now fixed and resolved. In addition, take a few minutes to write a small note apologizing again for their unhappiness and thanking them for expressing their concerns. At last, your resident should be completely satisfied that you have addressed their important concerns and you have earned their respect and goodwill.

His book gives you a step-by-step plan for creating raving fans, and will give you lots of fun and great ideas for converting very unhappy residents into your best referral sources. I have read his book several times and highly recommend you read his pearls of wisdom.

In fact, once you are done reading his book, you will realize that handling unhappy residents is really the best way to win new friends!

Want to hear more about this important topic or ask some additional questions about raving fans? Send an E-mail to ernest@powerhour.com and The Coach will E-mail you a free PowerHour invitation.

traditional and Internet SEO/SEM marketing, competitive sales strategies, and high leverage alliances for property management teams and their leaders. To subscribe to his free property management newsletter go to: www.powerhour.com.

PowerHour® is based in Olympic-town…

Park City, Utah, at 435-615-8486, by E-mail ernest@powerhour.com or visit their website: www.powerhour.com

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

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TIP FROM THE COACH: Ready to convert your former-unhappy resident into a raving fan? Consider purchasing the book “Positively Outrageous Service”, written by T. Scott Gross.

Alliances—and the founder of PowerHour...

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Mind If I Vape?

BY PAUL R. BERGERON III

T

he hazy interpretation and policymaking efforts affecting e-cigarettes has permeated the apartment industry.

As localities debate the definitions and limitations of e-cigarettes’ growing use, community managers—particularly those who market their properties as “smokefree”— are undergoing due diligence concerning how to respond.

“Most of our properties are smokefree,” says Scott Wilkerson, CIO, Ginkgo Residential, Charlotte, N.C. “E-cigarettes have not been a problem, so far. The science is still an open question, but they do not produce second-hand smoke or start fires.”

Virginia Love, Vice President, Leasing & Marketing, Waterton Residential, Chicago, says it’s likely that her company eventually will ban them so it can maintain its “smokefree” claim.

“This is an issue still to be discussed for the long term,” Love says. “We just have not gotten to the point yet of making a decision.”

Representing a tiny fraction of money spent on tobacco products in the United State, e-cigarettes are expected to be a $1.5 billion industry in 2014, according to BusinessWeek.

One anonymous property manager in south Florida wrote on an online

other public ‘smoke-free’ areas are confused about the ‘gray-area’ of this new technology.”

She says, as of March, her company has decided to allow them because “Florida has not established any legal guidelines to ban them from smokerestricted areas.”

There are laws in 26 states and the District of Columbia that ban cigarette smoking in bars, restaurants and the workplace.

forum, “I have had guests come into our clubhouse and office (smoke-free areas) using [e-cigarettes]. We mentioned it and, in one instance, the person took great offense, stating they were not ‘smoking.’”

She adds, “Even restaurants and

Twenty-six states and Washington, D.C., have no-smoking policies in public spaces.

Vape — continued on page 34 3 2

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it doesn’t create smoke, period. They provide a nicotine fix, and include only traces of “tobacco-specific nitrosamines” in samples tested by Environmental Protection Agency, which can cause cancer under certain conditions and in sufficient amounts. The Food and Drug Administration (FDA) on April 24 proposed rules that would give it greater powers in regulating electronic cigarettes.

Following a 75-day public comment period, the age limit to buy the products is expected to be at least 18. States could choose to set it higher. Health warnings would also be required and manufacturers would be required to register all their products and ingredients with the FDA. They would need to provide scientific evidence before claiming direct or implied risk reduction with their product.

Vape — continued from page 32 E-cigarette use could surpass consumption of regular cigarettes in the next decade, according to a recent article in the New York Times, citing Wells Fargo.

BizNow’s multifamily newsletter recently conducted a survey of its subscribers and more than 500 readers responded with 64 percent in favor of banning them in nonsmoking multifamily communities and non-smoking floors.

NAA does not have a formal policy on e-cigarettes, says Greg Brown, Senior Vice President, Government Affairs, except that NAA supports the right of building owners to establish their own policies, as long as they follow federal, state and local laws.

Where There’s (No) Smoke E-cigarettes produce vapor (not smoke), which dissipates several feet from users’ mouths. Therefore, it does not create second-hand smoke, because

Are you looking for a particular product or service?

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Pulse on the

A Quarterly Review of Key Financial Data for

1st Quarter 2014 Update Orange County

Apartment Data

USA

Data Source Qualifications

1st Qtr 2012

1st Qtr 2013

1st Qtr 2014

1st Qtr 2012

1st Qtr 2013

1st Qtr 2014

31

34

49

2,637

2,785

3,277

$307 million

$428 million

$476 million

$14.6 billion

$33.1 billion

$18.7 billion

• A ctual Average Cap Rate

4.54.

5.05

4.66

6.41

6.00

6.53

• A verage Gross Rent Multiplier

10.96

112.30

12.83

9.12

10.05

11.14

• P rice per Square Foot

$204

$366

$252

$91

$150

$113

$174,474

$301,620

$221,325

$87,103

$139,190

$104,063

1 Bed/ 1 Bath

$1,355

$1,422

$1,473

$874

$913

$967

2 Bed/ 1 Bath

$1,458

$1,505

$1,550

$921

$956

$1,001

2 Bed/ 2 Bath

$1,816

$1,883

$1,935

$1,156

$1,202

$1,262

Average Occupancy Rate

94.8%

94.8%

94.4%

93.4%

93.8%

93.9%

Source: RealFacts www.realfacts.com 100 unit + properties

Total Notices of Default Recorded

3,733

1,282

1,244

NA

NA

NA

Source: Data Quick www.dataquick.com Houses and condos

2–4 Units

148

213

265

5,022

5,865

5,568

5+ Units

2,382

3,125

4,043

56,087

65,478

81,928

Total Apartment Sales Transactions Total Sales Volume

• P rice Per Unit

Average Asking Rent

Apartment Building Permits Issued (by total # of units, not buildings) Consumer Price Index*

Unemployment Rate**

2%

10.4%

1.3%

1%

9.1%

8%

2.7%

8.2%

1.5%

7.5%

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: U.S. Census Bureau: Privately owned, new construction

1.5%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

6.7%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area.

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Marketplace

r the Apartment Investor

BY JAM E S WOH R MAN, CP M ®

F

irst a disclaimer: This column typically deals with property sales & values and I know precious little about either. Sorry. During my 25 years in multi-family property management, I’ve focused exclusively on growing rents and maintaining assets.

In the past twenty years our investors have sold only two of our 30+properties.

Buying and selling (especially selling) just isn’t our business.

On the other hand, rental income is the basis for rental property value and on this point I do have something to share based on data from our uniquely homogeneous set of 4,000 class-B garden-style apartments in Southern California. This is an especially good set of properties for deriving regional comparisons because all were built by the same builder using very similar designs and similar locations.

Now then, if you’ll take a look at the attached chart, I’ll get to the point.

Do you see the steep dark red line?

That line is our gross rental income per unit in Ventura County for the past 3+ years. As a long-time resident and property owner, I do love Orange County, but…

In each of the past two years the rental income growth rate in Ventura County has outpaced all of our other Southern California regions by as much as double. It is quite a turnaround from the days of the Great Recession which clobbered Ventura so very badly. Still, by the late “aughts” the region stabilized and has since roared back stronger than any of our other local regions thanks to continual strong market rate increases

A P A R T M E N T

and improved, now 98%+, occupancy.

Oddly, that last bit is a bit of a problem.

Income growth might taper next year in Ventura County simply because there is little to no room left to make gains through improved occupancy.

From this point forward all new income gains must come from increases in market rents and, especially, lease renewal rents. While this sounds like an enviable problem, and it is, raising renewal rents requires strong resident relations and education efforts if rental rate gains are to continue without creating excess turnover.

While property managers are addressing that challenge, development follows rents and I can’t help but believe that our next challenge will be increased competition.

Just one more thought, a point of clarification, before we leave the chart with the impressively steep red line. A few sharp-eyed readers must already be wondering how (or whether) Ventura

County rents could possibly so closely approach Orange County rents as the chart suggest. These readers, especially those in south-county can relax. This isn’t a comparison of ALL rents in each county. To keep the regional comparison as like-for-like as possible, the properties in this data pool are limited to our twenty to thirty-five year-old class-B garden-style communities common to all four regions. By definition, this eliminates the newer chrome, aspirational hipster, and Tuscan style communities that have dominated Orange County construction in the past decade. There isn’t a like group of these properties in Ventura County. Yet. James Wohrman is President of FDC Management, Inc., a owner and fee-manager of over 4,000 apartment units in Southern California and Texas.

His observations, for what ever they are worth, are based on 25 years experience managing a wide range of class-A and class-B apartment communities.

Gross Income per Unit Garden-Style Apartments, January 2011 to May 2014 1,350

Orange County

1,300

Ventura County

1,250 1,200 1,150 1,100

San Diego

1,050

Inland Empire

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May Education Luncheon Recap

M

ay’s Education Luncheon was not your ordinary luncheon!

With a mix of the way things were and the way things are heading, our speaker Michael Benton had us (to bring in today’s terminology) ROFL, or “Rolling on the Floor, Laughing”.

Before the luncheon began, members were able to network with Product & Service Council Members in attendance who demonstrated the latest and greatest in their perspective fields.

This enabled members to discuss

3 8

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when it comes to leasing. Gone are the days of just putting a sign out in front of your building. While you will get some traffic, there is nothing like internet marketing of your property.

He did however stress the importance of print media to the attendees and how it will never go 100% digital.

Surely, the marketing companies that produce rental magazines that were in attendance gave a little sigh of relief.

products and services with vendors who truly understand and specialize in the unique needs of the rental-housing community. We were also fortunate to have two sponsors for this Education Luncheon; a special thank you to Axiometrics, Inc. and PHD Insurance Brokers, Inc. for graciously sponsoring this event.

Our excellent speaker, Michael Benton of APT Companies, brought a comedic view on the history of leasing and why we should “get with the times”

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Luncheon Recap — continued on page 40

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TROPHY SPONSOR $800 LUNCH SPONSOR – (2 available) $800 Sponsor’s name on banner at the BBQ

WINE SPONSOR — Sponsor’s name on wine bottles HOLE-IN-ONE SPONSOR

$800 $750

CIGAR SPONSOR

$500

Tee Sponsor plus signage at tee as “Hole-in-One” Sponsor

SUPPORT THE KIDS! A portion of proceeds to benefit:

Sponsor to pass out cigars purchased by sponsor

GOODIE BAG SPONSOR – Sponsor provides 150 bags —SOLD— $500 CART SPONSOR – (2 available) Signage on cart $500 MULLIGAN SPONSOR $500 Sponsor logo on promotional item

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PUTTING CONTEST SPONSOR Sponsor hosts pre-shot gun contest

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Meet & greet at each tee

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Luncheon Recap — continued from page 38 One major topic Michael brought to attention is the language that we use “now” as opposed to “then”. “Tenants” are no longer “tenants,” they are “Residents”. “Apartment Complexes” are now “Apartment Communities,” and “Rules and Regulations” have now become “Community Standards.” These terminology changes are what can make a “future resident” select your “community” over a “tenant” looking at renting in your “apartment complex.”

Makes a world of difference!

Accepting payment online is another convenience that owners and

Santa Fe Management has some lucky resident managers! Oscar Montano of PHD Insurance Brokers, our sponsor of the afternoon, hands his prize to another Santa Fe Management employee, Natalia Balazs.

The men of Village Patrol, from left, Saul Ibarra and Chris Cervantes kept a watchful eye over the attendees. Don’t let their looks fool you, they are 2 of the friendliest guys we’ve met!

Shannon Mello or Cresta Verde Landscape raffled off a Target gift card to the very lucky Evelina Baltag from Santa Fe Management. Evelina won 3 times at our last Education Luncheon too!

Can you believe we used to say that? Speaker Michael Benton, of APT Companies, gave us updated terminology to make leasing more personable.

Laura Aliberti of APT Companies “picks a winner” for her raffle prize…and the winner is…a blue ticketholder.

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managers should consider. It makes paying rent easier for the residents, but also the benefits the community. No more trips to the bank to make deposits (taking away from valuable resident retention or new resident time), there are services that deliver the payment right into the community account.

This cuts travel expenses and, to some extent, liability.

With nearly 10 years of experience with APT Companies, we cannot thank Michael Benton enough for sharing his knowledge and expertise with our attendees. We would also like to again thank our sponsors, Axiometrics and PHD Insurance Brokers, as well as the Product & Service Council Members who so generously donated raffles prizes to show support of the Apartment Association of Orange County and its members every day. We look forward to seeing you all again in September!

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

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Do you know…

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Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com License # 0462338

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The Business of Selling

BY JASON SHERR

I

f you’ve been thinking about selling your business, you should put a solid sales plan in place even if you don’t act on it right away. According to Fred S. Steingold, business attorney and author of The Complete Guide to Selling a Business, planning in advance is the ideal scenario.

“A business owner should start planning for a sale at least four years in advance,” he says. Early planning can enhance the market value of your business while also helping you

• How will I replace my paycheck?

determine your strategy for life after business ownership.

Business owners can become motivated to sell for many reasons — approaching retirement, a lucrative buyout offer, or a desire to try something new. Before entering negotiations for a buyout, Steingold suggests discussing the following questions with your Financial Advisor:

• Am I interested in staying on as consultant or employee after selling?

Once you answer these questions, it’s time to prepare your company to get the best price, consider timing for the sale, and choose the sale options that support your life goals. “Evaluate your business from the perspective of a potential buyer,” suggests Steingold.

• What will I do with my time once I stop working?

Selling Business — continued on page 44

24 HOUR

IMMEDIATE RESPONSE

24/7 Our Response Team Will Be There in an Hour or Less!!

WATER / MOLD / FIRE / FULL REPAIRS

Property Management Specialist Serving All of Orange County Call us about our Price Guarantees

Toll Free (855)

88-FIRST Local (949) 613-5653 or

www.callservicefirst.com

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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“This lets you make changes to increase the value of your business and, if necessary, consider postponing the sale to get the best price.”

Maximize the Value of Your Business To potentially increase the value of your business, examine how expenses balance against revenue. Reducing costs is imperative, even if it means lowering your salary and closing expense accounts. Then determine how to generate the income necessary to show two years of increased profits prior to the sale.

Other value-enhancing strategies include:

• Creating a list of long-term contracts or clients that underscore your market strength With these strategies complete, it’s time to work with a broker to determine a realistic price for your business. To do this, you’ll use an industry formula, your average earnings and the recent sale prices of comparable businesses.

A complete buyout, which may allow you to reinvest the proceeds or use them to start a new business venture

• Maintaining the premises and equipment

•

Accepting an “installment” buyout with scheduled payments,

• Tightening your credit standards

•

Agreeing to a lower price, plus

•

Agreeing to consult or work through a transition period, which may be important if your business depends on service relationships

•

Selling an interest in the business, which lets you defer capital gains taxes

If you accept an “installment” purchase, keep in mind that it is important to check the buyer’s credit history and be realistic about his ability to succeed in providing future payments.

Steingold suggests protecting your interests by retaining shares in the business, with ownership reverting to you if the buyer defaults; requiring the buyer to secure the purchase with other assets; or requiring the buyer to provide an acceptable guarantor or co-signer.

Choosing the Best Sale Option How you structure the sale determines how you’ll receive the proceeds — and pay taxes on them. Some options and considerations include: •

• Securing a long-term lease or leaserenewal option if your business site is critical to your bottom line

a percentage of future profits, which splits risk between you and the buyer

and severing ties with weaker accounts

Selling Business — continued from page 42

Selling Business — continued on page 46

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Pack In the Knowledge!

Mold Operations & Maintenance Do you have a plan in place?

Featuring Frankie Alvarez, Operations Director, Buffalo Maintenance

July 24, 2014 Join us for this MEMBERS ONLY event.

You bring your questions, we’ll bring your “lunchbox” lunch.

Class size is very LIMITED, RESERVE YOUR SPOT TODAY!.

Time:

12:00 pm–1:30 pm

Place:

AAOC Office — 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Price:

$18 per person

Turkey Ham Roast Beef Veggie

Price includes lunch.

Please select one from the following:

R e g i s t ratio n Fo r m — Ple ase Pr int

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company______________________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

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No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Selling Business — continued from page 44 Timing Your Sale Ideally, an owner wants to sell a business when the demand is high and a good price can be obtained. “The best time to sell your business is in a strong economy, when the business is on a growth curve (showing increasing profits each year) or when you have done everything you can to maximize its value,” says Steingold.

Additionally, you should work with your Financial Advisor, attorney, tax advisor and business broker to coordinate the sale’s timing with your longterm financial strategies. Meanwhile, as you wait to sell, work with your advisor to update your business plan periodically, responding to changes in your marketplace, tax laws and your income needs.

Together, we can discuss:

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• Selling your business when the time is right for you • Investing proceeds • Funding a new business venture • Developing new assets to meet estate planning goals Wells Fargo Advisors/Wells Fargo Advisors Financial Network does not provide tax or legal advice. Please consult with your tax advisor before taking any action that may have tax consequences or an attorney when dealing with issues related to your estate.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Charlie Billy Kristin Cook Frank DeBenedetto Josephine Go Hanson Properties Ron Jensen Russell & Mary Maguire Pacific Management Group PIMO, LLC Property Management Inc. Orange County Sylvia Reese Melissa Sauter Waterstone at Corona Pointe James Wolf Ralph Zehner

New PSC Members Cheryl Binns All State Insurance 31601 Coast Hwy., Suite C Laguna Beach, CA 92651 Contact: Karen Abbott (949) 357-1896

The Awning Company 17 Hammond, Suite 406 Irvine, CA 92618 Contact: Gary Kerr (949) 325-5624

H.H.H. Commercial General PO Box 2251 Pico Rivera, CA 90662 Contact: David Hallam Ph: (562) 402-5440

Western Exterminator Co. 305 N. Crescent Way Anaheim, CA 92801-6709 Contact: Gaynelle Garner (714) 517-9000

Property Management Inc. Orange County 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 Contact: Nadia Khairi (949) 202-0494

Do you know…

AAOC fights for YOUR Private Property Rights??

B OP C

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Support your PAC and Legal Defense Fund!!

BTUC

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/

District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/

District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us

District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

Orange County Supervisors

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/

1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

Elected Representatives — continued on page 50

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Elected Representatives — continued from page 49 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Robert Ming, Mayor Linda Lindholm, Mayor Pro Tem Laurie Davies, Councilmember Jerry McCloskey, Councilmember Jerry Slusiewicz, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 52

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South Africa & Victoria Falls

This May, we have an amazing hand-crafted tour for Apartment Association travelers, South Africa. This incredible country will take your breath away with stunning vistas, cultural experiences and moments that you will never forget. We have even added a beautiful ending with a trip to Zambia to see Victoria Falls.

During the 17-day tour, you will travel in the care of Stewart Tours and explore the very best of the Western Cape. We’ll stay between 2-5 days in most places including stunning and original 4- & 5-star boutique hotels. We’ll start in Cape Town, staying right in the Victoria & Albert waterfront area and use this as our base of exploration for the Cape and Winelands region.

Then after 5 days, we’ll go overland and commence a journey on the world-famous Garden Route, not only exploring the coastal route, but also the inland arid countryside as well. We’ll pause and enjoy the amazing Buffeldrift Lodge. Wrapped around a watering hole, the hotel is a magnet for local wildlife including hippos and Cape Buffalo. Experience walking and feeding elephants and maybe even a ride.

Our journey on the Garden Route takes us to the coast and famous Knysna, the jewel of this famed drive, then after many days we go inland again and visit historic Johannesburg. Walking in the footsteps of history and apartheid we visit Soweto, the largest township in the world. Then, setting our compass to the best safari area in South Africa, we head to Kruger National Park to experience a world class safari experience in the private Timbavati Reserve, one of the finest for the big five, including the only area having the famed white lions. Enjoy a full safari for 3 days featuring two game drives per day plus optional walking safari.

After a once-in-a-lifetime safari experience, we explore the stunning Mpumalanga region before jetting off to Zambia to witness the UNESCO World Heritage Site of Victoria Falls. Staying right near the lip of the falls at the wonderful Royal Livingstone Hotel, our experience at the falls includes an evening spent on the Royal Livingstone Steam Train, a scenic journey over the famous Zambezi bridge. This is a tour with stays in six beautiful hotels in the best regions of South Africa & Zambia!

Visit StewartTours.com for information & pricing for this amazing 17-day journey this coming May. You can also call for information & reservations at 866.944.3036. Don’t forget to check with your tax professional about the possible tax benefits of Association Travel.

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember

continued from page 50

San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember

Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember

Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

Do you know…

AAOC fights for YOUR Private Property Rights??

Support your PAC and Legal Defense Fund!!

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/14

Legal Notices DESCRIPTION

PRICE

Bedbug Addendum (2013)

$ 5.95

QTY.

FORM #

DESCRIPTION

PRICE

_____

1170

Proof of Service (2013)

$ 5.95

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (1998)

$ 4.65

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2014)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2014)

$ 5.95

_____

1160

Application to Rent (2014)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2013)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1120

_____

1125

QTY.

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2013)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2014)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2013)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

Rules and Requirements

Courtesy Forms

FORM #

DESCRIPTION

PRICE

_____

1150

Apartment Rules and Regulations (2008)

$ 5.95

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2014)

$ 8.95

Miscellaneous Agreements

_____

1250

Emergency Contact Information (2013)

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1270

Notice of Denial to Rent (2014)

_____

1210

Guaranty of Rental Agreement (2013)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2013)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490

Waterbed Agreement Addendum (Or Bedding with Liquid-Filling Material) (2014)

$ 5.95

Receipt Forms _____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2014)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2014)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

DESCRIPTION

PRICE

Books and Manuals QTY.

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50 $ 45.00

$ 4.65

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

$ 5.95

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____

1220

Maintenance Report (Door Knob) (12/package) (2012)

$ 4.65

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____

1300

Notice of Intent to Enter Rental Premises (2013)

$ 5.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

_____ California Tenant’s Rights

$ 20.95

Maintenance Request (2011)

* Available in pads of 25 — All other forms available in pads of 50

YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

OFFICE USE ONLY

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________

Sub Total

$____________________

Mail to: __________________________________________________________________

Sales Tax

$__________________

Apartment Name__________________________________________________________ Shipping/Handling $____________________ Address__________________________________________________________________

Grand Total

City, State, Zip____________________________________________________________ Tele­phone (

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

) ____________________ E-mail_______________________________

A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Date Sent____________________ By:__________________________________________

Phone (714) 245-9500 — FAX (714) 245-9505 www.aaoc.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Legal Guides Every Landlord’s Tax Deduction Guide.......................................................................... $20.00* Maximize your deductions without drawing the ire of the IRS. Since deducting expenses can make the difference between earning a profit and going into the red, use this book and get the most out of your properties!

Every Landlord’s Legal Guide............................................................................................. $25.00* Rent out your residential property with this all-in-one legal guide. You’ll get all the information and explanations the savvy landlord needs.

California’s Landlord Law Book: Evictions.................................................................... $25.00* Step by step and in plain English, this book explains the different legal grounds for eviction and provides all the forms and instructions necessary to prepare and serve notices,file unlawful detainers, and collect unpaid rent when you win.

California’s Landlord Law Book: Rights & Responsibilities.................................... $25.00* The definitive guide for over 20 years, it clearly and comprehensively covers everything you need to know about security deposits, liability, discrimination, and satellite dishes.

California Tenant’s Rights................................................................................................... $18.00* The 17th edition is completely updated with the latest laws and covers the new bankruptcy rules and how it affects evictions.

First Time Landlord............................................................................................................... $13.00* Let First Time Landlord show you how to start your landlording business and maintain it in your spare time. Get the concise information you need to start making money with a single-family home, written for property owners with little business savvy — and even less time and patience.

Every Landlord’s Property Protection Guide............................................................... $18.00* aBeing a landlord can be tricky in this volatile housing market. But with Every Landlord’s Property Protection Guide you can identify common risky situations and get specific, practical advice for dealing with them!

Every Landlord’s Tax Deduction Guide

California’s Landlord Law Book: Evictions

Every Landlord’s Legal Guide

California’s Landlord Law Book: Rights & Responsibilities

First Time Landlord

Every Landlord’s Property Protection Guide

California Tenant’s Rights

*Prices do not include sales tax. Shipping & handling will apply to mailed orders.

Prices effective as of May 1, 2010.

Member Number_______________________________________ Name___________________________________________________________________________________________________________________________________________________________________________Company____________________________________________________________

Mailing Address_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ City/State/Zip________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Daytime Phone (

Payment Method:

)____________________________________________ Fax ( Check Enclosed

)____________________________________________ Email________________________________________________________________

Credit Card: Visa

MasterCard

American Express

Credit Card #___________________________________________________________________________________________________________________________________________________________________ Expiration Date ______________________________________________________________________________

Name on Card __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Credit Card Billing Address__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Signature _______________________________________________________________________________________________________________________________________________________________________________________________________________Date __________________________________________________________________ Apartment Association of Orange County • 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 Phone (714) 245-9500 • Fax (714) 245-9505

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

For Rent Media Solutions

Ferguson Enterprises

Move

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Orange County Register

Major appliances for apartments

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment/Student Housing SmartAlert Service, Inc.

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Apartment Market Research Data

Appliances Sales, Service & Leasing

Axiometrics, Inc.

Appliance Warehouse

Pierce-Eislen

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Online apartment guide

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

KIVA Kitchen & Bath

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Appliance leasing

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Apartment Rental Publications & Services

R&B Wholesale Distributors, Inc.

Appliance World

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Product & Service Council — continued on page 56

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

A P A R T M E N T

ww.caapartmentinsurance.com info@phdinsurancebrokers.com License # 0462338 N E W S

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Product & Service Council continued from page 55

Appraisal First Metro Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

Fisher & Phillips, LLP

Spicer Mechanical

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Water Heater Man, Inc.

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Ruzick & Wallace, LLP

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Asbestos Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Water heater/boiler service and installation

Eviction Attorneys

Buying Group

David S. Schonfeld, A Professional Law Corp.

Professional Apartment Services

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Asphalt Sales & Service

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

H.H.H. Commercial General

Law Office of Steven F. Schroeder

M & M Contracting, Inc.

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Buyers Access

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Attorneys

Cabinet Refinishing Salvador Munguia Painting Co.

Wesierski & Zurek, LLP

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Specializing in Landlord/Tenant, Premises liability and Employment Matters

Cabinets

Awnings

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Law Offices of Thomas B. Cummings Mr. Thomas Cummings 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-1777, Fax (714) 634-2177 tcummings@cummingsmyer.com

Defense of landlords, mgrs & employers on claims by tenants & employees, including discrimination & habitability: defense of comm’l transaction & real estate litigation

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction

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Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

A P A R T M E N T

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Custom & standard cabinets for all areas. No job too small!

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Complete kitchen and bath restoration and refinishing company.

Boiler Systems Debinaire Company

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Product & Service Council — continued on page 58

Flat rate prices for all apartments. Certified Boiler Specialist.

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How do you make the 2nd Happiest Job in America even better?

Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends.

The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your community’s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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Product & Service Council continued from page 56

Camera Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Carpentry

R3 Construction, Inc.

Cleaning Service

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

We are a full service company specializing in interior renovations and unit turns.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Coin-Operated Laundry Equipment All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

General Contractor

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpet Cleaning ServiceFirst Restoration, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Water, sewage, mold, fire, lead cleanup & full reconstruction services

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Corp.

Carpet Sales & Service

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

L and D Appliance Corp.

R&B Wholesale Distributors, Inc.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Sharon & Sons Floor to Ceiling

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Turnaround Solutions, LLC

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

National Service Company

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

R&B Wholesale Distributors, Inc.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

We are a full service company specializing in interior renovations and unit turns.

Coin-operated laundry equipment

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Collections

Buffalo Maintenance, Inc.

Concrete Maintenance & Repair

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Rent Recovery Service

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

David S. Schonfeld, Attorney at Law

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

M & M Contracting, Inc.

Premier Roofing & Building Co Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

General Contractor

Defining the commercial outdoor grill and patio heat experience since 1966.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

H.H.H. Commercial General

Commercial Gas Grills Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

DirecSupply, Inc.

SoCal Builders Services

AEI Corporation

Interstate Restoration

Concrete grinding and patching for trip hazards.

801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Concrete Hazard Solutions, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ServiceFirst Restoration, Inc.

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services

Construction

SoCal Builders Services

Angelo Termite & Construction Company

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

General Contractor

Brent Collins Construction

Consulting

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Defining the commercial outdoor grill and patio heat experience since 1966.

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Countertops Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Buffalo Maintenance, Inc.

LA Hydro-Jet & Rooter Service, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co.

Premier Roofing & Building Co Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

SoCal Builders Services

Laminate, quartz & granite available. No job too small

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings Apex Window Décor

General Contractor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Doors R3 Construction, Inc.

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc.

Flooring and window coverings

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Republic Window & Doors

R&B Wholesale Distributors, Inc.

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Window & door replacement specialists.

Sharon & Sons Floor to Ceiling

SoCal Builders Services

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Electrical

General Contractor

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Drain Cleaning

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Orco Apartment Supply, Inc.

Plumbing and drain cleaning services

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

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National Econ Corp.

Service 1st

Fencing & Gates

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Buffalo Maintenance, Inc.

Environmental Services

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

American Environmental Specialists, Inc.

D & D Technologies Gate Hardware

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

H.H.H. Commercial General

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Elevator Services Performance Elevator Contractors, Inc.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

ServiceFirst Restoration, Inc.

Michael Starzynski 449 W. Allen Ave. Ste 112 San Dimas, CA 91706 (909) 261-0419, Fax (909) 592-2488 michaels@performanceelevator.com www.performanceelevator.com

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

We provide elevator maintenance, repairs & modernization

Environmental Consulting & Training American Environmental Specialists, Inc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services

Exercise Equipment Out-Fit

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

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Product & Service Council

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YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

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Flooring

Hardwood Floor Refinishing

continued from page 61

Buffalo Maintenance, Inc.

1 Day Wood Floor & Tile Grout Restoration

Fantastic Flooring Company

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Financial

Planning

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

Heating & Air Conditioning Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Fire & Flood Restoration Interstate Restoration

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Garage Doors

Ferguson Enterprises

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Premier Roofing & Building Co Inc.

Grout Restoration

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Republic Garage Doors

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

1 Day Wood Floor & Tile Grout Restoration

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ServiceFirst Restoration, Inc.

Handyman

Veteran Ed’s, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

1 day no sanding wood floor refinishing, tile grout re-coloring/ restoration.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services

KIVA Kitchen & Bath

Gus Defalco 1599 Superior, Unit B-10 Costa Mesa, CA 92627 (949) 631-9500, Fax (888) 3381313 gus@ocdustfree.com — www.ocdustfree.com

Major appliances for apartments

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

SAFE HARBOR EXCHANGE

Insurance

Qualified Intermediary for I.R.C. §1031 Exchange

Brian Berg Insurance Services, Inc.

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Cheryl Binns All State Insurance Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity)

Davis & Madden Insurance Agency, Inc.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com Apartment insurance, auto & home packages — several companies to choose from.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com Commercial, Personal & Health Insurance

Marrs Maddocks & Associates Insurance Services, Inc. Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured)

Rey Insurance Services, Inc.

Sharon & Sons Floor to Ceiling

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Landscape

Internet Services

Cresta Verde Landscape Construction

apartments.com/LA Times

Morgan Wilson 1759 E. Borchard Avenue Santa Ana, CA 92705 (714) 568-1186, Fax (714) 568-0519 morgan@crestaverdelandscape.com www.crestaverdelandscape.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Move

Full landscape services – Irrigation Renovations, Maintenance, Construction, Renovations, Trees, Drains, Design

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Los Gatos, Inc.

Kitchen Renovations

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Buffalo Maintenance, Inc.

TruGreen Landcare

Online apartment guide

Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Product & Service Council — continued on page 64

Complete kitchen and bath restoration and refinishing company.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Chase Multifamily Lending

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans

Independence Bank

Paula Garcia-Young 17782 E. 17th Street, Suite 101 Tustin, CA 92780 (657) 229-7219, Fax (657) 229-7229 pgarcia-young@ibankca.com

Full service commercial bank, commercial real estate lending, sutomized personal/business banking

Wells Fargo Multifamily Capital

Buffalo Maintenance, Inc.

Specialized lending programs for multifamily properties.

Performance Elevator Contractors, Inc.

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

We provide elevator maintenance, repairs & modernization

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Rooflife Management, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Mailboxes

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

General Contractor

Masonry H.H.H. Commercial General

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Opus Bank

Maintenance

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91706 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

Lighting

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Luther Burbank Savings

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Brent Collins Construction

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Mold Remediation

American Environmental Specialists, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services

Veteran Ed’s, Inc.

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

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Natural Gas Consulting

Natural Gas Consulting, LLC

Alan Smith Pool Plastering, Inc.

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness

Odor Control Aire Master of Orange County

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Ornamental Iron

Turnaround Solutions, LLC

Outdoor Furniture & Refinishing

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

We are a full service company specializing in interior renovations and unit turns.

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Paint Sales & Service

Dunn Edwards Paints

Keisha Sanker 3015 Bristol Street Costa Mesa, CA 92626 (562) 760-9969 keishasanker@dunnedwards.com – www.dunnedwards.com

www.dedicatedtransportationservices.com

Complimentary services include: Written comparison bidding, Color Consultation, and Scheduling & Conducting job walks for paint bids

Patio Covers

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

R&B Wholesale Distributors, Inc.

Brent Collins Construction

Parking Enforcement

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

General Contractor

Salvador Munguia Painting Co.

Patrol Services

Anaheim Signal 88 Security

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Product & Service Council — continued on page 66

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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Product & Service Council continued from page 65

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Pest Control

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Angelo Termite & Construction Company

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

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The Termite Guy

Plumbing Fixtures

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Residential and commercial pest control and termite control since 1921

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Plumbing

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air

R&B Wholesale Distributors, Inc.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Pool/Spa Service & Repair

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Flat rate prices for all apartments. Certified Boiler Specialist.

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PMI Orange County

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dominum, Inc.

Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Property Management Staffing

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Full Service Real Estate

Reynolds Realty Advisors

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Roberts Management & Investments

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Rain Gutters Argos Systems

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Real Estate

Steadfast Management Company, Inc.

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Auction.com

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Sullivan Property Management

Nationwide online commercial and multifamily real estate marketplace

WestCoast Property Management

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Specializes in rental properties 15 units or less

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

DM Smithco

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Gorman & Associates

Property Management Software

Opus Bank

Edward Padilla 19900 MacArthur Blvd., 14th Floor Irvine, CA 92612 (949) 251-8250

AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Product & Service Council

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

— continued on page 68

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Orange County Property Mgmt.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

Ohana Properties

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

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Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

ServiceFirst Restoration, Inc.

Royal Roofing.com (RWS&P, Inc.)

Water, sewage, mold, fire, lead cleanup & full reconstruction services

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

SoCal Builders Services

Satellite TV

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

General Contractor

Recycling

Security Services

Valet Waste

Reconstruction

Derek Matson 100 S. Ashley Drive, Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Anaheim Signal 88 Security

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

California Safety Agency

Resident Screening

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

On-Site.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Interstate Restoration

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Resident Services

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Valet Waste

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Security Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Roofing

Signs

Central Roofing

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps.

ERC Roofing & Solar

CONCRETE • ASPHALT – Stamped – V gutters

– New, Resurfaced – Patched, Seal, Stripe

MASONARY BLOCK WALLS • RETAINING WALLS

H.H.H Commercial General Builders Inc. — Quality Since 1986 —

562-843-3242 Lic.# 495089 6 8

Monique Trunec 216 Avenda Fabricante, Suite 111 San Clemente, CA 92672 (949) 492-8985, Fax (949) 492-4124 mtrunec@ercusa.net

Student Housing SmartAlert Service, Inc.

Bibi Ong 27099 Pacific Terrace Drive Mission Viejo, CA 92692 (949) 636-7898 info@smartalertservice.com — www.smartalertservice.com

Providing roofing, waterproofing, decking and solar installations.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Tax Planning HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Rooflife Management, Inc.

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

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South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Ferguson Enterprises

Window Coverings

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Apex Window Décor

Tree Service

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Los Gatos, Inc.

Orco Apartment Supply, Inc.

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Fabian Salinas 3026 Halladay Street Santa Ana, CA 92705 (714) 546-0681 Fabian@losgatoslandscape.com

Towing

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

R&B Wholesale Distributors, Inc.

AUM

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Video Commercials APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Water Heaters California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Flat rate prices for all apartments. Certified Boiler Specialist.

Brent Collins Construction

Utilities & Sub Metering

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 Ph: (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Training

R3 Construction, Inc.

Service 1st

Waterproofing

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Windows

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Towing company with 4 locations in Orange County.

APT Companies

The Awning Company

Window & door replacement specialists.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

SoCal Builders Services

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

General Contractor

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCormack Roofing Weatherproofing & Construction

If you don’t advertise, something terrible will happen…

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

nothing

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Rooflife Management, Inc.

To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

Dona Fugmann 10636 Scripps Summit Court, Ste 145 San Diego, CA 92131 (800) 834-9360, Fax (800) 834-9370 fnally@rooflifeusa.com — www.rooflifeusa.com

SoCal Builders Services

(714) 245-9500

Howard D. Moore 16252 Construction Circle East, Suite A Irvine, CA 92606 (949) 559-8583, Fax (949) 559-8584 help@socalblds.com – www.socalblds.com General Contractor

Water heaters

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ENVIRONMENTAL SERVICES

ORNAMENTAL IRON

American Environmental Specialists...............12

Alertt Access Gate Controls..............................66

Service First.......................................................42

Brent Collins Construction...............................22

category See page 72 for alphabetical listings

ESCROW & EXCHANGE

PAINT AND PAINTERS

Park Center Exchange.......................................16

G & G Painting Co.............................................18

AIR CONDITIONING

CARPET CLEANING

Safe Harbor Exhange, Inc.................................62

Rash Yambo Decking & Stairs..........................59

Coast Plumbing, Heating & Air, Inc.................34

Service First.......................................................42

EVICTIONS

JM Air Conditioning & Heating.......................59

COIN METER WASHERS, DRYERS—

APPLIANCES—REPAIRS, PARTS, RENTALS

Sondance Painting.............................................26

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................21

SALES, SERVICE

PLUMBING, CONTRACTORS SUPPLIES

Steven D. Silverstein, Law Office......................18

Aarow Drain & Plumbing.................................72

Coinmach...........................................................19

Lin-Ed’s Appliance Service & Repair...............67

National Service.................................................22

ORCO Apartment Suppy...................................44

WASH Multifamily Laundry Systems..............46

Alertt Access Gate Controls..............................66

R&B Wholesale Distributors, Inc. ....Back Cover

COLLECTIONS

Buffalo Maintenance, Inc..................................61

APPRAISALS/VALUATIONS

Block & Associates.................. Inside Back Cover

H.H.H Commercial General Builders, Inc.......68

First Metro Appraisals.......................................11

Duringer Law Group, PLC.... Inside Front Cover

FIRE & FLOOD RESTORATION

ASPHALT

CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc..............................64 H.H.H Commercial General Builders, Inc.......68

Paveway..............................................................11 ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................21 Law Offices of Thomas B. Cummings..............26 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................18

The Awning Company.........................................7 BATHROOM REMODELING

Ferguson.............................................................71

BLINDS

Apex Window Decor.........................................12 Sharon & Sons Floor to Ceiling........................10 BOILER SYSTEMS

Debinaire Co......................................................20

Brent Collins Construction...............................22

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71 ORCO Apartment Suppy...................................44 PORCELAIN REFINISHING

Bath Crafters......................................................60 PROPERTY MANAGEMENT

AMCLiving.com.................................................27 J.D. Property Management..................................9

Brent Collins Construction...............................22

Sharon & Sons Floor to Ceiling........................10

Buffalo Maintenance, Inc..................................61

GATED ENTRIES

Roberts Management & Investments...............58

Alertt Access Gate Controls..............................66

RAIN GUTTERS

HEATING, REPAIRS

Argos Home Systems.........................................72

Coast Plumbing, Heating & Air, Inc.................34

REAL ESTATE INVESTMENTS

JM Air Conditioning & Heating.......................59

The Stanfield Group — Mike Thornton..........15

INSURANCE

Vanguard Investment Properties......................38

PHD Insurance Brokers, Inc.......................41, 55

W. R. Gorman....................................................17

Brent Collins Construction...............................22

KITCHEN REMODELING

RECONSTRUCTION

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71

Service First.......................................................42

Rash Yambo Decking & Stairs..........................59

LEAK DETECTION

ROOFING CONTRACTORS

California Rooter & Plumbing..........................33

Dale’s Roofing....................................................58

Coast Plumbing, Heating & Air, Inc.................34

Royal Roofing.....................................................30

Service First.......................................................42 COUNTER TOPS

Sharon & Sons Floor to Ceiling........................10

WATERPROOFING

DOORS, WINDOWS

Republic Windows & Doors.............................28 Traks R Us..........................................................67

Bona Fide Mortgage..........................................14 Chase/Scott Schweer............................................2

Aarow Drain & Plumbing.................................72

Rockhall Funding Corp.....................................13

California Rooter & Plumbing..........................33

LIGHTING SUPPLIES, FIXTURES, SERVICE

Discount Drain & Plumbing Repair.................43

JLE Property Management Inc...........................6 Orange County Property Management............28

Sierra Roofing....................................................63

LENDING

DRAINS

Coast Plumbing, Heating & Air, Inc.................34

CABINETS

Brent Collins Construction...............................22

Discount Drain & Plumbing Repair.................43

Carpet Crafts......................................................29

BATHTUB REFINISHING

Bath Crafters......................................................60

FLOORING, REPAIRS, TILE

Coast Plumbing, Heating & Air, Inc.................34

CONSTRUCTION

DECK COATINGS, MAGNESITE REPAIRS,

AWNINGS

California Rooter & Plumbing..........................33

FENCE CONTRACTORS

Service First.......................................................42

H.H.H Commercial General Builders, Inc.......68

The Termite Guy................................................48

Duringer Law Group, PLC.... Inside Front Cover

Ferguson.............................................................71

C & C Paving Company, Inc..............................64

PEST CONTROL

Lighthouse Electric..............................................8 MAIL BOXES

ORCO Apartment Suppy...................................44

SECURITY: GUARD SERVICE, GATE SYSTEMS & TRACKING

Alertt Access Gate Controls..............................66 SIGNS

ProImage Signs..................................................52 TRAVEL AGENCIES

Stewart Tours.....................................................51 WATER HEATERS

DRAPERIES, BLINDS

R&B Wholesale Distributors, Inc. ....Back Cover

R&B Wholesale Distributors, Inc. ....Back Cover

MAINTENANCE, REPAIRS, PRODUCTS

Coast Plumbing, Heating & Air, Inc.................34

Sharon & Sons Floor to Ceiling........................10

Brent Collins Construction...............................22

Debinaire Co......................................................20

Buffalo Maintenance, Inc..................................61

DRYWALL

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71

CARPETS

Brent Collins Construction...............................22

R&B Wholesale Distributors, Inc. ....Back Cover

ORCO Apartment Suppy...................................44

G & G Painting Co.............................................18

MASONRY

Carpet Crafts......................................................29

WINDOWS

H.H.H Commercial General Builders, Inc.......68

Republic Windows & Doors.............................28

ORCO Apartment Suppy...................................44

ELECTRICIAN, ELECTRICAL MAINTENANCE

MOLD REMEDIATION

WINDOW COVERINGS

R&B Wholesale Distributors, Inc. ....Back Cover

Buffalo Maintenance, Inc..................................61

American Environmental Specialists...............12

Apex Window Decor.........................................12

Sharon & Sons Floor to Ceiling........................10

Lighthouse Electric..............................................8

Service First.......................................................42

Sharon & Sons Floor to Ceiling........................10

Sharon & Sons Floor to Ceiling........................10 CARPENTRY

Brent Collins Construction...............................22

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

JM Air Conditioning & Heating......................59

Alertt Access Gate Controls.............................66

Lighthouse Electric.............................................8

AMCLiving.com................................................27

Lin-Ed’s Appliance Service & Repair..............67

American Environmental Specialists..............12

National Service................................................22

Apex Window Decor........................................12

Orange County Property Management...........28

Argos Home Systems........................................72

ORCO Apartment Suppy..................................44

The Awning Company........................................7

Park Center Exchange......................................16

Bath Crafters.....................................................60

Paveway.............................................................11

Block & Associates..................Inside Back Cover

PHD Insurance Brokers, Inc......................41, 55

$65.00

Bona Fide Mortgage.........................................14

ProImage Signs.................................................52

Brennan Law Firm............................................21

R&B Wholesale Distributors, Inc. ...Back Cover

AAROW

Brent Collins Construction..............................22

Rash Yambo Decking & Stairs.........................59

Buffalo Maintenance, Inc.................................61

Republic Windows & Doors............................28

C & C Paving Company, Inc.............................64

Roberts Management & Investments..............58

California Rooter & Plumbing.........................33

Rockhall Funding Corp....................................13

Carpet Crafts.....................................................29

Royal Roofing....................................................30

Chase/Scott Schweer...........................................2

Safe Harbor Exhange, Inc................................62

Coast Plumbing, Heating & Air, Inc................34

Service First......................................................42

Coinmach..........................................................19

Sharon & Sons Floor to Ceiling.......................10

Law Offices of Thomas B. Cummings.............26

Sierra Roofing...................................................63

Dale’s Roofing...................................................58

Smart Alert Service..........................................23

Debinaire Co.....................................................20

Sondance Painting............................................26

Discount Drain & Plumbing Repair................43

The Stanfield Group — Mike Thornton.........15

Duringer Law Group, PLC....Inside Front Cover

Steven D. Silverstein, Law Office.....................18

Ferguson............................................................71

Stewart Tours....................................................51

First Metro Appraisals......................................11

The Termite Guy...............................................48

G & G Painting Co............................................18

Traks R Us.........................................................67

H.H.H Commercial General Builders, Inc......68

Vanguard Investment Properties.....................38

J.D. Property Management.................................9

W. R. Gorman...................................................17

JLE Property Management Inc..........................6

WASH Multifamily Laundry Systems.............46

DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE

“Introductory Offer” Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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THE LAW FIRM OF

DENNIS P. BLOCK & ASSOCIATES The Number One Law Firm Specializing In Tenant Evictions

TENANT EVICTION UNLAWFUL DETAINER $100 uncontested plus costs

ORANGE (714) 634-8232 FAX # (714) 634-3633

Guaranteed rapid filings No office visit required Free telephone consultations More experience than any other law firm Lockout management service available

FULL COLLECTION SERVICES We Provide Written Progress Reports and You Can Check Your Case on the Internet OPEN MONDAY THROUGH SATURDAY Listen to Landlord/Tenant radio every Tuesday at 9:30 am on 1460 AM CALL AFTER HOURS TO START A CASE OR FOR OUR INFORMATIONAL HOTLINE INCLUDING FREE FORMS

OTHER AREA OFFICES LOS ANGELES 323-938-2868

INGLEWOOD 310-673- 2996

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VENTURA 805-653-7264

LONG BEACH 562-434-5000

ENCINO 818-986-3147

ONE PHONE CALL STARTS YOUR CASE WEB SITE http://www.evict123.com