June 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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JUNE 2015

It’s Your Chance to

Ask the Experts!

See Page 5

How do I make sure I’m complying with Fair Housing rules?

Will I need to make accommodations for marijuana use?

What about comfort pets?

Can you tell us about the eviction process?

How does the term habitability apply to us?

ADA compliance?

In this issue: • Selling Small Apartments — Why It’s Not Always About the Numbers.......26 • Five Things You Can Do to Effectively Manage Resident Complaints.............38

JUNE 2015

VOLUME LV

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5 General Membership Meeting — It’s Your Chance to Ask the Experts!

17 ApplyConnect Tenant Screening 25 Social Media Solutions Seminar 27 Resident Screening Seminar 36 2015 NAA Education Conference & Exposition 41 EPA Certification Training 42 AAOC’s Legal and Operational Forms 46 Downloadable Forms Now at No Cost!

47 Refer a Member

68 NAA Community Site & Online Resource Center 69 AAOC’s Legal and Operational Forms Collection now available on USB or CD!

Departments 4 President’s Message — We Got a Hot One!

6 Executive Director Report/Lou’s News 8 Sacramento Report 12 Legal Corner — Questions and Answers 18 Federal Focus — Presidential Contenders Reflect Factions of Their Parties 22 Dear Maintenance Men 48 Welcome New Members 50 PSC Corner — RokitNOW 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 26 Selling Small Apartments — Why It’s Not Always About the Numbers By Michael Thornton 30 April General Membership Meeting 34 April Property Management Luncheon

38 Five Things You Can Do to Effectively Manage Resident Complaints By Rommel Anacan

JUNE

AAOC Education & Events

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

JUNE 9 - Board of Directors Meeting

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

18 - Basics of Resident Screening Seminar

Tuesday, 6:00 pm, AAOC Offices

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com Executive Director — Lou Penrose Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising Sales — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Thursday, 2:00–4:00 pm, AAOC Offices See Page 27

16 - General Membership Meeting

24 - EPA – REFRESHER Certification Seminar

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

Wednesday, 7:45 am–12:00 pm, National Econ See Page 41

J U LY 3 - 4th of July Holiday

14 - Board of Directors Meeting

Friday, Office Closed

Tuesday, 6:00 pm, AAOC Offices

9 - Social Media Solutions Day

Thursday, 8:30 am–3:30 pm, Anaheim Packing House See Page 25

A U G U ST 11 - Board of Directors Meeting

19 - EPA – REFRESHER Certification Seminar

Tuesday, 6:00 pm, AAOC Offices

Wednesday, 7:45 am–12:00 pm, National Econ See Page 41

Sponsorships Still Available for Our Social Media Solutions Event on Thursday, July 9th See page 25 for details

BOARD OF DIRECTORS Officers

President n First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Contact Debbie for details

(949) 795-0703

Nicholas Dunlap Alan Dauger Dean Zarkos

debbied@aaoc.com

Social Media Solutions

John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

We Got a Hot One!

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f the recent weather is any indication of what summer has in store, it looks to be a hot one. And the only thing hotter than the heat is the sweltering Southern California real estate market. While a number of factors play into sales prices and activity, interest rates at 60 year lows are the primary driving force behind today’s bidding wars. Yes, interest rates and the concern over how soon and how much they will rise in the coming year is driving buyers bonkers. What started out as a guaranteed increase each quarter has now been scaled back. We can speculate that potential increases will be minimal and calculated, but would just be speculating.

What we do know is that when the Fed talks, markets listen. A simple look at our local market and current investment activity says it all.

Same Game, Different Names Sure, with institutional product you will often see the same five to ten investment groups chasing deals across different cities and state lines, but looking at transactions under 100 units in size we see a different story. That is, we see new faces and we see many faces.

From cash heavy investors who have watched from the sidelines to the newbie who might have just cashed in on their stock portfolio and are intrigued by the four benefits, exceptional rent growth and low interest rate finance climate are pursuing multifamily with force.

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International money, just a day away via wire, also continues to pour into multifamily and residential investments.

This is changing the way many buyers are able to negotiate. In some cases, it is negotiating buyers out altogether. Just last week I missed out on a triplex in Orange that generated ten offers and sold for 15% above the asking price, all with minimal contingency periods. In order to proceed with the purchase I would’ve had to overpay, rush through the due diligence process and assume all the risk. For comparison purposes, this is definitely not the investment experience enjoyed by the E*TRADE baby. No, this is full contact and more prizefight than football.

Sorry, There’s No Parking Here We are experiencing what could be one of the greatest seller’s markets in years. If you have a place to park your proceeds and have considered selling, you’d be hard pressed to find a better time to do so. But remember, if you are looking to trade up or trade into another property, finding a suitable upleg in today’s market can be challenging. You may want to secure your upleg before you proceed with your sale to ensure you end up better off.

That’s not to say deals aren’t out there, but you definitely have to search for them. Remember, real estate is much more labor intensive than other asset classes and in order to make a move, it should be definitively worth your while.

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Should you choose to proceed, do so with caution. Remember, you make your money when you buy, so negotiate hard and buy smart. And as for choosing when to sell, well, happiness is a positive cash flow. If you can’t replace it or increase it, don’t release it.

Sometimes staying put is your best option and only you really know the answer to that.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 51 for the resources you need!

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Special Meeting Time!!

Tuesday, June 16, 2015 ◆ 6:00–7:45 pm

It’s Your Chance to Ask the Experts!

Do you have a rental-housing question that’s been on your mind?!

Chances are you have had a rental-housing question that was legal in nature at least once in the past week. Who did you call for the answers? Join us as we offer some of our finest experts to answer all your legal questions and more! Bring your questions and our experts will provide the answers!

Some of the topics that will be covered include: • Marijuana Accommodation

• Comfort Pets

• Habitability

• ADA Compliance

• Fair Housing

• Evictions

Guest Speakers:

Remember… PSC Members will be in attendance passing out raffle tickets and networking before the meeting!!

Come for your chance to win!!

Sponsored By:

Terence Carney & Thomas Cummings

Wesierski & Zurek, LLP

Remember, the Serengeti Grill gives AAOC attendees 20% off their meal before the meetings!

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

W

hen it comes to government affairs and lobbying, the location of the mightiest seat of power is right here at home. The State and Local lobbying efforts of the Apartment Association of Orange County remain ongoing, and they should. So much of our multi-family housing industry is affected by laws and regulations coming out of the State Capitol in Sacramento.

This past April, members of the Apartment Association of Orange County’s Legislative Committee visited the California State Capitol in conjunction with the Annual Sacramento Legislator Fly-In Meetings.

For the Apartment Association of Orange County, our focus in Sacramento was on four key bills that would have adverse effects on the rentalhousing industry. With the help of

AAOC General Counsel and Lobbyist Jon Smock, whose monthly column appears here in Apartment News magazine, we were able to meet with 20 members of the State Assembly and State Senate from Southern California.

Our legislative team offered the constant refrain: the apartment industry in Orange County is not small: there are over 545,000 apartment homes in the OC, which translates into $38 billion

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in economic activity. That economic footprint supports an estimated 950,000 jobs. Jobs right here in Orange County.

The four pieces of legislation we targeted were: Assembly Bill 396, Assembly Bill 551, Senate Bill 655 and Senate Bill 364.

In the California Assembly, Assembly Bill 396 is authored by Assembly member Jones Sawyer.

According to our lobbyist Jon Smock, AB 396 would make those with a criminal history a protected class under state discrimination laws. The bill, if enacted would force landlords to accept all ex-offenders regardless of the type of crimes they committed.

Assembly Bill 551 is authored by Assembly member Nazarian. AB 551 would make the landlords responsible and liable for bed bug occurrences. If enacted a landlord could be subject to legal claims, damages, fines, penalties, or a diminution of value claim, even though the landlord did not cause the bed bug problem.

And across the way in the California Senate, Senate Bill 655 is authored by Senator Mitchell. SB 655 would make the existence of any kind and any amount of mold in a residential renter unit a substandard housing condition.

Landlord could be held liable whenever and mold is found.

Senate Bill 364 is authored by

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Senator Leno. We have seen then bill before and have defeated it in the past.

But in Sacramento, bad ideas sometimes seem to have more lives that a cat! SB 364 would bar landlords from going out of business for at least the first 5 years of ownership. As well it would require landlords to rent their units and manage their properties during this 5-year period even if the landlord cannot or does not want to.

Our organized meetings took us through 20 legislators’ offices and we offered our detailed and thoughtful oppositions. The face to face sit down between rental-housing industry partners and elected lawmakers of the state legislature, literally in the state Capitol in Sacramento has value, and I believe our collective voice was heard.

Lou Penrose, Executive Director, California Assemblymember Bill Brough, Association Legislative Committee Chair John Tomlinson.

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Orange County California is truly a political mosaic and always results in robust debate, fierce campaigns, and sometimes compromise.

The elections this past November were significant in that the newly elected members of the State Legislature will serve under the new term limit rules. That is to say newly elected lawmakers may be eligible to serve for up to 12 years. That is a long time in power.

So it is important for our team to get them oriented on our issues early.

“A drought is caused by nature, but a water shortage is caused by bad politicians.” Jon Coupal, President of the Howard Jarvis Taxpayer’s Association, speaking at the Apartment Association of Orange County April General Membership Meeting.

Association Legislative Committee Chair John Tomlinson, California Senator Janet Nguyen, and Association President Nicholas Dunlap.

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7

Sacramento Report

BY JON SMOC K

It’s Crunch Time

E

very legislative session has mul- and either die (temporarily, of course) or tiple choke points in the stream move on to an uncertain ultimate fate. of proposals that act like a sieve Two over-the-top extraordinarily in winnowing out some ideas while harmful bills for the housing industry allowing others to pass on to the next are poised at major choke points. SB 655 hurdle. Each choke point in the process would declare the mere existence of produces frenetic activity for sponsors, mold to be a substandard housing consupporters, opponents and, of course, dition. Never mind that mold is everylegislators, legislative staff and lobbyists. where, including the air we breathe.

Bills are rushed through multiple com- Here is the information your lobby team JLE.ad:Layout 3/8/10amendments 11:21 AM Page 1 mittee hearings,1multiple presented in opposition to SB 655.

• Mold is all around us and is very natural. No one knows how many species of mold fungi exist, but estimates by CDC range from tens of thousands to as many as three hundred thousand or more.

• No consensus exists within the scientific and medical communities about which molds, and what situations, pose serious health risks to people in their homes.

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• Mold as a substandard housing condition will lead to abusive litigation practices. Because SB 655 applies to all 300 hundred thousand species of mold that exist in the world without distinguishing between harmful molds or harmful levels of molds, landlords will be the subject of a new wave of abusive litigation practices.

• Tenants will now be equipped with the right to sue for substandard housing conditions when any mold is present, including mold that is not harmful, mold from a tenant’s garbage bin, mold from a tenant’s old fruits and vegetables, and mold that is barely detectible.

The second major bill in controversy would expose landlords to abusive litigation involving the housing of ex-offenders. AB 396 would in its latest iteration require property owners to engage in a time-consuming five-step rental process to accommodate possible consideration of ex-offenders, creating

a platform for litigation at every stage.

Landlords have a legitimate nondiscriminatory purpose for checking the criminal background of prospective tenants, and denying tenancy when they pose a significant threat. They must be able to protect their tenants and protect their property. Felons who have been convicted of sex offenses, drug sales or manufacturing, property crimes, burglary, arson, robbery, assaults and other violent crimes, pose the greatest danger to the residents and the property.

Moreover, felons who have multiple convictions, or those that could be deemed “career criminals” pose an even greater danger because of their potential to continue to wreak havoc in society. Finally, offenders whose crimes are more recent have not yet proved that they can behave properly in society. The bill, however, makes no distinction among types of crimes, number of convictions, or currency of the convictions. Yet, these are all important factors landlords must take into consider before putting their

tenants and property at risk.

The recidivism rate in California is 65% According to the most recent California Department of Corrections and Rehabilitation (CDCR) report on recidivism (2011), three-year recidivism rates are 65%. (See CDCR 2011 Adult Institutions Outcome Report, hereinafter referred to as the “CDCR Report”.)

That means 65% of individuals who are incarcerated, are either arrested, convicted of new crimes, or go back to prison within three years. Other significant statistics from the report include the following: • Inmates committed to prison for property crimes consistently recidivate at a higher rate than those committed for other crimes (69%).

• Most felons who recidivate return to prison within a year of release (73.5%) Smock — continued on page 10

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Smock — continued from page 9 • Re-released felons recidivate at a rate 19.5 percentage points higher than those released for the first time.

• Younger felons recidivate at the highest rate. Inmates released at age 24 or younger return to prison at a rate of 71.9% • Recidivism rates increase with lengths-of-stay up to two or three years and decrease thereafter.

Inmates with a length-of-stay between two to three years recidivate at the highest rate (69.8%).

• Participation in in-prison substance abuse programs, combined with post-release community-based after-care results in recidivism rates (29.3%) that are much lower than those that did not participate in any substance abuse treatment program.

Recidivism rates predicts future criminal behavior The CDCR utilizes a tool called the California Static Risk Assessment (CSRA) to help it predict an offender’s risk of being convicted of a new offense after release from prison. (See CDCR Report.) According to the CDCR Report, the CSRA does exceptionally well at predicting inmate recidivism.

Based on criminal history, offenders are designated as having either a low, medium or high risk of reoffending. As predicted, using the model, the actual three-year recidivism rate for all releases

The United States Department of Housing and Development (HUD) requires landlords to deny tenancy to applicants who have committed certain crimes.

The fact that HUD policy requires landlords to deny tenancy to felons not only supports our policy position on the issue, it is strong evidence that…Under HUD policy, landlords are prohibited from admitting an applicant if the applicant, or any member of the applicant’s household “has been evicted from federally assisted housing for drugrelated criminal activity.” 24 CFR Section 5.854(a). Landlords are also prohibited from admitting persons who have a pattern of illegal drug (24 CFR Section 5.854(b)(2)) use or are subject to lifetime registration requirements under a state sex offender registration program (24 CFR Section 5.856). HUD regulations also detail situations under in which landlords have discretion to deny admission based on criminal history. Under 24 CFR Section 5.855(a), landlords may deny admission to their projects if the applicant “is currently engaging in, or has engaged in during a reasonable time before the admission decision: 1) drug-related criminal activity; 2) violent criminal history; or 3) other criminal activity” that would threaten other residents or the owner.

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• AB 45 relating to the collection and disposal of household hazard waste.

• AB 551 dealing with the identification, treatment and control of bedbugs in rental properties.

• AB 1448 prescribing conditions for use of clotheslines in rental properties.

• SB 7 relating to water submeters in new construction.

• SB 328 regarding expanding notices pertaining to the use of pesticides in rental properties.

Stay tuned for more on these and Smock — continued on page 16

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Moreover, HUD has a “zero tolerance” approach to preventing lifetime sex offenders from receiving federal housing assistance. HUD, Notice H2009-11; PIH 2009-35(HA). Its stated policy is “ensure the highest levels of public safety in federally assisted housing facilities” and “maximize the safety of other residents.” Id. HUD policies are sound and enforced with strong support. It makes no sense that the owners of federal assisted housing properties can establish “discriminatory” rules based on criminal history, but private landlords cannot.

Private landlords should be able to expect and ensure the same level of protections for their tenants as those enforced under federal rules.

Among other important bills on the legislative agenda:

was lowest for low-risk (42.8%) followed by medium risk (59%), and the highrisk inmates having the highest recidivism rate (75.6%).

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

I

have an apartment building with a small work out area, kind of like a mini gym. There are a few exercise machines, a treadmill and some exercise mats. I’ve been worried about somebody hurting themselves and then suing me, claiming I was somehow negligent in maintaining the exercise equipment.

I’m thinking about just turning it into a storage room. Is there any way I can keep the exercise room, the tenants

prohibition should only relate to the core rental unit, and does not necessarily extend to a non-core amenity, such as workout gyms, a recreation room or other entertainment amenity. A release and waiver of liability for injury suffered in the apartment itself, the garage or parking area, a walkway or corridor would be ineffective, however, a properly drafted release and waiver of claims for injury suffered in a gym, recreation

really enjoy it, but eliminate the risk of being sued for negligence?

Until recently, the answer was no.

Landlords, by statute, could not add exculpatory language to their leases prohibiting residents from suing them for negligence relating to the rental property. A couple of appellate court ruling just might effectively change that. The courts have ruled that the

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room or entertainment facility, or other non-core amenity would be effective.

The cases are fresh, the ink is barely dry, but the theory is well reasoned and should be upheld if challenged.

This is good news for landlords in this crazy litigious world we live.

of the month, and that day is a Saturday and I deposit it that day, I can see a pending transaction immediately, but the funds are not available to use until the next bank business day. With a check, I know when the transaction is initiated and completed. With an EFT, I only know when the transaction is completed.

I encourage my tenants to pay rent by electronic funds transfer. I use the apartment association’s lease, which states “If Resident fails to pay the rent in full by the end of the 3rd day after it is due, Resident shall pay a late charge of $100.00 as additional rent…” One tenant seems to initiate the EFT later than the 1st day of the month, but I can’t be certain of what day it is, and if that day is a week-end or holiday, I see no sign of her payment in my bank until the following bank business day. That can mean I see the payment on the 5th or 6th day of the month. Is her rent late? When is rent legally considered paid? If my tenant gives me a check on the 3rd day

When rent is paid by ETF, it is considered received by you when it is credited to your account. It is immaterial when the tenant initiated the transfer, the date which the funds actually are credited to your account is controlling. In the case of a check or draft delivered to you, it is the date which you actually receive the actual check or draft. You have control over the funds/payment instrument upon deposit of funds or receipt of the actual check. Of course the specific terms of your lease control.

Most leases require that the resident ‘deliver’ the rent to you on or before the first. This eliminates the old ‘check is in the mail’ excuse. However, some

‘creative’ landlords insist on writing their own ‘special’ terms on their leases, and if those special terms require the tenant to ‘mail the check to a PO Box’ or put it in a ‘drop box,’ then these terms may alter the date of payment, and in some cases may shift the risk of loss in the mail to you the landlord rather than the resident. Additionally, if the account number provided for the resident to make his ETF to is incorrect and the delay is caused by the landlord’s incorrect instructions, then the resident will be provided additional time. For these and many other reasons, it is very important not to alter the language provided to you in your apartment association forms; they typically anticipate these types of situations.

My problem is not with my tenants, but with the tenants in an eight unit apartment building down the street. I have a

Q&A — continued on page 14

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Q&A — continued from page 13 little six unit building that I’ve lived in for years. Kind of retired now, mostly live on the rents. My neighborhood used to be a nice quiet place, good hard working respectful tenants, well cared for buildings, no crime, no drugs, no gangs and no graffiti. About a year ago, a group of gang bangers moved in to the building down the street, and it started going downhill fast. The noise, the late night parties, the cars racing up and down the street…Before we knew it, a bunch of scary gang bangers started hanging out in front of the apartment building, drinking, loitering, and scaring the bejesus out of anyone walking by.

They have to be selling drugs, lots of traffic, folks coming and going quickly, cars stopped in the street, kids running back and forth between the cars and the apartment building delivering little bags of stuff to the waiting cars. The good folks began moving out and it seems more gang bangers are moving in. The graffiti tagging started on the eight unit building, but seems like it is spreading throughout the neighborhood. My building has been tagged twice. My neighbors and I quickly remove it, but the owners and managers of the problem building just leave it. My residents can’t even take their kids for walks anymore! I’ve been losing my good tenants because of this, and it is getting harder and harder to rent my apartments when I have vacancies, seems like the good prospects get scared off when they see what is going on down the street. I don’t know what to do, I’ve

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called the police, my neighbors call, nothing happens. What can I do?

The problems you are facing are becoming more and more common throughout California and in many other states. Local cities and counties are becoming less and less effective in controlling crime in many areas. Budget cuts, a lack of witnesses willing to testify at trial, a clogged and dysfunctional criminal court system more akin to catch and release, all contribute to the problems you are facing. Additionally, inexperienced and/or ignorant landlords that don’t actively manage their apartment buildings can quickly be faced with the seemingly out of control building that is adversely affecting yours. Left unattended, you can expect a further increase in crime, encroaching blight, a decline in your property values and a further loss in your sense of security. Fortunately, there are things that you and your neighbors can do to stop the bad behavior and return your neighborhood to how it used to be.

There is strength in numbers.

Organize as many of your affected neighbors that you can. Owners, residents, kids, anyone and everyone who has been affected by the nuisance behavior. Document the conduct.

Each affected person should start and maintain a log of the nuisance related activity. Dates and times of the parties, extent of the noise, document any verbal or physical threats or assaults, witnessing of suspected drug activity.

Take pictures of the loitering ne’er do wells, the suspected drug buyers’ cars, the graffiti, the trash and garbage that typically accompany this type of conduct. Keep logs of police calls and responses. Work with the local police and code enforcement officers to document and cite any violations. Contact your city council members to request assistance. Often, when city staff realizes that the neighbors are willing to stand up and ‘get involved,’ they tend to be much more helpful.

Notify the owner and manager of N E W S

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the offending property by sending a letter or a series of letters from the affected neighbors describing the problems that you and they are experiencing. Provide as many specifics as possible, be objective and be sincere.

Provide a point of contact for the owner and manager to contact you or a group representative or attorney for the purpose of resolving the issues. Serve the letter on the owner of record and any management company that you believe is representing the owner. Provide the owner a reasonable time, i.e. thirty days, to take such necessary action to remedy the situation, or to indicate that he is willing to take such necessary action.

If the owner or his managing agent responds, try and work together to solve the problems that you are all facing. Encourage the owner to take appropriate action, including but not limited to instituting active management practices, i.e. immediately remove graffiti, install needed lighting, remove trash and debris, etc. Encourage the owner to engage experienced counsel regarding any necessary warnings, termination of tenancies, evictions and training of staff. If the owner and his management staff are cooperative, this is the most effective and efficient way to resolve the issues present. If necessary, engage the services of a Mediator to help the parties work through any issues that are problematic.

Most cities and counties have mediation services available free of charge.

In the event the owner fails to respond and takes no meaningful actions, then use the litigation process as the last resort. The quickest and most effective California court available to resolve this type of matter is the small claims court. Most states have a process similar to California’s small claims court, check with your local civil court system for the process available to you.

Each affected person, each and every neighbor, owner, resident, adult and child is a potential claimant and can Q&A — continued on page 16 J U N E

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Q&A — continued from page 14 file and prosecute a small claims action against the owner of the nuisance building. The maximum claim per person in California is $10,000.00.

Each affected person, ten, twenty, fifty or more, would then file a small claims case, request that all of the cases be consolidated and proceed to trial en masse. Small claims filing fees range from $30 to $75 depending on the amount of damages claimed. Trial will be set in approximately thirty days.

Gather all necessary witnesses and evidence, including police officers and code enforcement officers that you have been working with. At trial, present your case establishing the nuisance, the owner’s failure to take necessary action to abate the nuisance, and detail your damages, i.e. lost sleep, fear and apprehension, damage to your property, decreased property value, lost tenants, vacancies and lost rents. The vast

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majority of cases are successful, resulting in enormous judgments being entered against the offending owner which will certainly encourage the owner’s immediate cooperation or face seizure and sale of the offending property. One way or another, the problems will be corrected.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $120,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

Smock — continued from page 10 other bills of particular interest to owners and managers of residential rental properties. The session is now heating up as we approach the halfway mark toward getting bills passed by their house of origin. Then the fun begins anew as we repeat the process in the second house.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500 They will find your solution.

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Federal Focus — The NAA Connection

BY GR EG BROWN

Presidential Contenders Reflect Factions of Their Parties

I

n less than 20 months the next President of the United States will be sworn into office on the steps of the U.S. Capitol. Within the last month a number of aspirants for the highest office in the land have officially thrown their hats into the ring. A host of others

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with at least another three suspects.

If you measure status of a candidate by money, then former Florida Governor Jeb Bush is certainly the GOP front-runner at this point. The New York Times reported that Bush claimed during a recent donor event to

are making strong signals that they will do the same. Currently, the GOP has a much wider field of candidates than the Democrats competing for the chance to represent the party in the Presidential campaign. There are six declared candidates in the mix already

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be on track to raise “tens of millions” of dollars in the first 100 days of this year, mostly through his Super Pac “Right to Rise.” Recall that since the Citizens United decision by the U.S. Supreme Court, candidates can raise unlimited funds for their Super PACs, but cannot coordinate the activities of that entity once they are a declared candidate. That last bit is important since Governor Bush has not declared yet and can still raise money directly for and coordinate with Right to Rise.

Governor Bush is also, in my opinion, the “establishment” candidate. He comes from an obviously well-established political family, is conservative though not extreme in his views and as a two-term leader of a state with the third most citizens and fourth most gross state product in the nation, has real executive experience. He should be a comfortable choice for a large portion of the Republican Party and, more importantly, a very plausible choice for the independents, undecided voters and maybe even a few Democrats during the general election. But, those attributes also make the Governor decidedly unattractive to many of the far right conservative and tea party voters in the GOP. They are looking for other options.

As an aside, it’s worth noting that other Republican governors are contemplating Presidential runs. The mostoften mentioned is Scott Walker of Wisconsin who busted unions in his state and then survived their attempt to keep him from a second term. In addition, there is Ohio Governor John Kasich. Known to be energetic, a “doer” and sometimes testy, Governor Kasich has made no secret of his aspirations, spending a lot of time in primary states like New Hampshire and South Carolina. But even he admits that he must “reintroduce himself ” to the electorate and raise a lot of money.

By way of historical reference, according to the Center on the American Governor at Rutgers University, 17 — or 40 percent — of the 43 American

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Federal Focus — continued from page 19 Presidents were governors.

The other candidates in the GOP bring similar but also some unique benefits to the table. Former Arkansas Governor Mike Huckabee (the other guy from Hope) is the clear choice for evangelicals and is marketing himself that way. Dr. Ben Carson, a retired surgeon, has zeroed in squarely on social conservatives. Former HewlettPackard CEO Carly Fiorina promotes herself as the true business candidate who can turn around the ailing national economy. Texas Senator Ted Cruz is the maverick who shakes the establishment at every opportunity and has his sights on a much smaller federal government. Florida Senator Marco Rubio is the young, smart, energetic leader who can attract the next generation of conservative voters.

He also could help to bridge the gap with Latino voters who the past two GOP Presidential candidates lost by

primary in a single paragraph. Former First Lady, New York Senator and Secretary of State Hillary Clinton managed to clear the field of competition for the party’s nomination until the end of April when Vermont Senator Bernie Sanders entered the race. Senator Sanders is liberal and represents the progressive base of the Democratic Party. Also in this category is Massachusetts Senator Elizabeth Warren. Also a left-wing progressive, Senator Warren has solid star power within the base of the party and could mount a serious challenge to Secretary Clinton. What she does not have is access to the blizzard of Wall Street money that will almost certainly go to the Clinton campaign.

The fun is just beginning, friends.

Take your vitamins, drink your OJ, get some rest and gird your loins. Winter is coming.

As always, thanks for reading. Talk with you next month.

wide margins. Finally, South Carolina Senator Lindsey Graham is also pondering a run. He has a more international, foreign policy focus to his narrative and also happens to be from a critical primary state.

Of course, I should not forget Kentucky Senator Rand Paul, son of the original maverick, former Texas Representative and perennial Presidential candidate Ron Paul.

Senator Paul has also earned maverick stripes during his tenure in Congress with a generous amount of libertarianism sprinkled in. His views on the Patriot Act, National Security Agency spying and interventionism overseas put him at odds with the more hawkish members of the Republican Party. But these views also put him in good stead with many tea party activists who are suspicious of domestic intelligence gathering by the federal government and are tired of wars in faraway lands.

It’s telling that I can address the Democratic side of the Presidential

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I was cleaning the kitchen stove in one of my vacant units and noticed the free standing stove tipped forward when I put a bit of weight on the open oven door. It looked a bit dangerous and was wondering how I can fix this issue. Rick

Dear Rick: BUFFALO.AD.Resized:Layout You are very lucky it was you1and3/1/12 not

one of your resident’s children that found out about the dangers of a tipping oven. First let us explain what a tipping oven is: Most stoves with an oven are free standing appliances. The stove is placed in the kitchen, gas or electrical lines are installed and it is ready for use, very simple. The issue arises when a resident is using the stove and they or a child opens the oven door and puts 5:37 PM onPage 1 weight the open door. This causes

a cantilever effect which may pitch the whole stove forward causing the stove top pots or pans to fly off the stove and onto the person or child in front of the stove. Best case scenario is this causes a mess in the kitchen and worse case is a resident or child is badly burned or disfigured. It is not uncommon to hear about a small child wanting to see what Maintenance — continued on page 24

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Maintenance — continued from page 22 Mommy is cooking by using the oven door as a stepping stool or even more common, removing a turkey, roast or other large item from the oven and placing it on the open door. The extra weight is enough to tip the stove forward.

The solution is an “anti-tip bracket” installed behind the stove. An anti-tip bracket is “L” shaped and usually installed on the floor and against the wall (towards the back of the stove) for one of the rear legs to slide into.

Replacement parts are available at any hardware or home center stores, however, if not installed, there is a good chance, it is still in the plastic bag tied to the back of the stove. Shut off the circuit breaker or gas line feeding the stove, carefully slide the stove away from the wall, ensure a bracket Rear Leveling Leg

isn’t installed (the last time the stove was slid against the wall it may have simply missed the bracket) and if not installed, search around for the original plastic bag. Hopefully, the instructions and template is still in the bag.

Keep in mind installing an antitipping bracket is both a resident safety issues as well as an owner liability issue.

This is a $10.00 part and a ten minute install that will keep both you and your resident out of hot water.

Dear Maintenance Men: Do you have a recommended schedule for doing property inspections? I’m concerned about liability and resident welfare. Steve Dear Steve: Routine property inspections are very important in our industry. Reduction of liabilities for the owner and safety of our residents is paramount. We recommend you set up an inspection routine to view the interior and exterior

of each unit twice a year. June and November are excellent months for these inspections for a number of reasons. An early November inspection is ideal before the rush of the Thanksgiving and December holidays which bring in the largest influx of people and activity in your building.

Top of the list to inspect are smoke/ CO2 alarms, water leaks, and drain lines along with trip and fall hazards.

If you don’t have a fire extinguisher service, we recommend contracting with a company in your area. The June inspections consist of the same items and for much the same reasons as above. It is very important to document each inspection by unit number, date and time and note the outcome of the inspection including if any item was repaired, replaced or serviced.

Remember: Take pictures, they are worth a thousand words!

Maintenance — continued on page 32

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Thursday, July 9, 2015, 8:30 am–3:30 pm Anaheim Packing House — 440 S. Anaheim Blvd., Anaheim, 92805 Corporate Leadership, Property Management Executives, Marketing Professionals, Regional Management and Senior Level Onsite Management Call AAOC to register (714) 245-9500 Members — $99 Non-Members — $129 Price includes a Coffee & Light Breakfast, Lunch and VIP Mixer

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Selling Small Apartments — Why It’s Not Always About the Numbers

BY MICHAEL THORNTON

I

n 1987, one of my buyers taught me a valuable lesson about selling.

He was an attorney looking to buy some apartments in Newport Beach.

Newport Beach prices are so high, it’s hard to get cash flow without putting a large amount down and it was the same then. He wanted to buy with 20% down. I told him I could not make the numbers work for him with that amount down, that he would have a negative cash flow.

He said to me, “Mike, I appreciate

that, but cash flow is not the reason I’m buying here. I’ve always loved Newport and I want a place where I can come down on the weekend to get away, strap on my Rollerblades and unwind.

I know the numbers don’t work now, but eventually they will and that’s fine with me.” It was an “aha” moment for me and changed the way I do business.

It’s not that the numbers aren’t important. They are. And if you were selling a 400 unit apartment property to the Irvine Company, it would be all

about the numbers. But I’ve found when you’re working with buyers of smaller apartments, quite often the numbers are not the primary reason people buy.

You’ve heard the expression, “People make buying decisions based on emotion and support their decision with logic.” The same is true when selling apartments. Many investors make the decision to buy based on Selling Small — continued on page 28

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Selling Small — continued from page 26 emotional reasons, then support their decision with the numbers — the logic — from the property.

I know there are some who insist it’s all about the numbers, that if the numbers do not support the property, well, good luck trying to sell it.

But ask yourself, if it was only about the numbers, wouldn’t every investor be looking only in the lowest priced areas, which typically have the

highest proportion of rents to price?

That’s why when selling property, it’s important to look for and be receptive to other reasons besides the numbers that can drive a buyer’s decision to buy — or not buy. The location of a property, ease of management and pride of ownership can all be important factors for an investor and outweigh the numbers in many instances.

Sometimes it has to do with a buyer’s fear. Things like the safety of an area and property liabilities can cause

an investor to hold off, and until those concerns are addressed, you can talk about numbers until you’re blue in the face and many buyers will still not buy.

Gross Rent Multipliers, Cap rates, price per unit, etc. are important and certainly need to be factored into a buyer’s decision to purchase. To maximize buyer interest, though, it is necessary to determine if there are other primary reasons or concerns that a buyer has.

When selling a property, it can often spell the difference between a property that gets sold — and one that just sits on the market.

Mike Thornton is a Realtor and Investment Director with The Stanfield Group of HOM Sotheby’s International Realty, working with buyers and sellers of apartments throughout Orange and L.A. County. You can reach Mike at 949-689-7587 or michael@stanfieldgroup.net.

Are you missing out on all the great benefits of AAOC membership?

Don’t delay any longer, call AAOC’s help desk at

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hen the looming threat to taxpayers is property tax increases, there is no one better to call, than the President of the Howard Jarvis Taxpayers Association, Jon Coupal.

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• Protect Against Harmful Rays • Enhance Your Outdoor Living Space • Reduce Energy Cost

By Up To 25% You shouldn’t have to choose between quality

PSC Networking time before the meeting is a great opportunity to connect.

value and restricted annual increases of assessed value of real property to an inflation factor not to exceed 2% per year. This passage was known widely as a “taxpayer revolt” and was thought to have contributed to the election of Ronald Reagan in 1980.

Flash forward to today —

Frankie Alvarez of Buffalo Maintenance and Nathan Poth of LoCali Management say “Cheers” to a great meeting.

taxes predictable and stable so homeowners can budget for taxes and remain in their homes.

Proposition 13 is still very much benefitting taxpayers, and the rentalhousing industry.

According to the Howard Jarvis Taxpayers Association website:

— Renters benefit because Proposition 13 makes property taxes predictable and stable for

— Homeowners benefit because Proposition 13 makes property

April Meeting — continued on page 32

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Rhonda Reed from NPG Nelson Paving greets attendees with a smile.

April Meeting — continued from page 31 owners of residential rental property, and this reduces upward pressure on rents. Additionally, Proposition 13 increases the likelihood that renters, too, will be able to experience the American Dream of homeownership.

— Business owners, especially small business owners, benefit because Proposition 13 makes property taxes predictable for businesses, and it helps owners budget and invest in growing their businesses.

This helps create jobs and improves the economy.

— Local Government and schools benefit because Proposition 13 provides a reliable, stable and growing revenue source. Even when real property values drop property tax revenues continue to grow.

So many prizes to choose from! Where should I drop my ticket?

— Neighborhoods benefit because Maintenance — continued from page 24 Proposition 13 stabilizes neighborhoods — residents are no longer Please call: Buffalo Maintenance, Inc for driven out by unaffordable tax increases — as was pointed out by maintenance work or consultation. JLE Property the U.S. Supreme Court in its 1992 decision upholding Proposition 13. Management, Inc for management service or These reasons are major factors why the Apartment Association of Orange County continues to remain vigilant in protecting property owners from the threat of increased property taxes and other issues like rent control.

A special thank you to Jon Coupal for being our very special guest and presenting our members with information about Proposition 13 and Split Roll Taxes.

If you have any additional questions in regards to Proposition 13 or Split Roll Taxes, please feel free to contact the Howard Jarvis Taxpayers Association at (213) 384-9656 or by emailing info@hjta.org.

consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480.

CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

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California

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Servicing all of Orange County California Rooter & Plumbing offers a wide variety of plumbing and drain cleaning services; electronic leak detection, backflow testing/service, gas and custom repiping, water heater repair and replacement to all sewer and drain clearing needs. *Account Price

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Kitchen, Lavy, Tub, Laundry, Toilet Auger ............................ $68.00........................................ $99.50 BASIC SERVICE CALL .................................................................................. $68.00........................................ $99.50 MAIN LINE Ground Level Clear-Out, 3" or 4" up to 140' ........................................ $75.00........................................ $99.50 ROOF ACCESS 3" or 4" up to 140' .................................................................... $181.00...................................... $250.00 SLAB LEAK* Locate, Excavate, Repair, Back Fill & Concrete Patch .................. $690.00...................................... $950.00 Backflow Testing/Service ................................................................................................................ Call for pricing

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Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

3 convenient ways to order service request: Call, fax or order on-line for same day service if ordered before 3:00 pm • Licensed, bonded and insured • One year written guarantee, parts and labor • 60 days on most drain cleanings

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April Property Management Luncheon

W

hen was the last time you experienced exceptional customer service? What about when you felt you could have had a better experience? Did you take the time to post a review? Chances are, you probably posted a negative review when your experience was less than desirable. That is why, as owners and managers, customer service is key!

Naomi Bailey of Naomi Bailey Performance Training gave examples of her experiences at different hotels that she stayed at as a national speaker.

She gaged her levels of satisfaction and made decisions of where she would patronize again, and where she would not consider in the future. These satisfaction levels also apply to stores, restaurants, and even rentals!

For this reason, it is vastly important to practice excellent customer service 100% if the time. Happiness

makes others happy, it’s contagious!

That being said, one of the most important things that you need to ask is “what matters to my customers?”

Ultimately, if you give them what they are looking for, they will be back for more. Listen to your residents and give them an opportunity to give you feedback. Naomi suggests using surveys and feedback tools to better understand what matters to your residents.

This will create a bigger “fan base” of happy residents and a more positive community.

Equally as important as good customer service is how you handle negative reviews. We all know that accepting criticism, even constructive criticism, can be difficult, but the way you respond to these reviews can make a difference. Act on your reviews.

Acknowledge their concerns and think about ways to fix the issue and make it

Emcee for the afternoon, Lou Penrose, started the program with a classic joke while introducing James McCormick of Argos Home Systems to award his raffle prize. Lou and James had just flown in from Sacramento after attending Legislative Day, and boy were their arms tired!

a better experience for everyone!

Has your community developed a WOW program? Naomi asked our attendees if they would share their unique ideas for creating a welcoming

We had a full house in attendance at the first of two Property Management Forum Luncheons for 2015.

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• Surprise the new residents with move in baskets/gifts • Give a gift card for “Pizza on Us” the night your resident moves in • Hold ice cream socials, barbeques, and community nights • Implement a resident appreciation month with goodies daily/weekly • Offer free carpet cleaning or painting when issuing a rent increase It is the little things that mean the most sometimes. Go to residentevents.

Akia Lynn of Santa Fe Management shared some Naomi Bailey delivered a passionate presentation on ideas that their company has implemented to keep how customer service plays a HUGE role in resident com for more ideas!

Lastly, remember that you can turn their residents happy and renewing year after year! retention and Property Management as a whole. a mistake around. You can’t please everyone but you can try to, and deliv- luncheon, and we can’t forget about atmosphere for their residents. Here ering excellent customer service is the our marvelous Product & Service are a few of their ideas: first step.

Council members who participated by • Have refreshments available in Thank you to Naomi for your donating raffle prizes and goodies to the office educational presentation on customer the attendees. loyalty and resident retention. Also, we Don’t miss our next Property • Be personable and welcoming to thank Chase Commercial Term Lending Management Forum Luncheon on prospects and residents — Team Schweer for sponsoring our Thursday, October 21st.

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THERE IS SOMETHING FOR EVERYONE AT THE

2015 NAA EDUCATION CONFERENCE & EXPOSITION Over 65 educational experiences, covering a wide range of topics that are guaranteed to boost your bottom line and propel your business forward.

“THE SUITS” (Executive Suite)

• CEO Roundtable: Money, Global Diversification and Real Estate • Putting Research to Work: Understand Customers and Outperform the Market • Richard Karlgaard, Economic Growth Forecast for the U.S.; Trends for Stocks, Municipal Bonds and Real Estate

“THE TRAINERS”

(Leadership/Professional Development) • Think Like an Owner and Perform Like an Asset Manager • Lessons for Leaders: Guide, Motivate and Trust Your Team Remotely •

“THE DEAL CLOSERS” (Leasing Agents) • • • •

Leasing: A Love Story — New Strategies to Drive Conscious Consumer Coupling Speed to the Lead — Ease to the Lease!

Adding Value to Assets with the NAA Click & Lease Solving the Great Sales Training Disconnect: Bobbleheads Be Gone!

“THE DIY GANG”

(Independent Rental Owners) • • • • •

Revenue Management’s Second Wave: Big Revenue for Small Owners Repositioning Your Subprime Property for Long-Term Success Marketing Basics for Military Housing and IROs Hot Management Ideas! Best Practices from Successful Owners Hoarding: The Gathering Storm

You’ll also enjoy our most expansive and comprehensive exposition hall yet with over 400 suppliers who will demonstrate the latest trends in the multifamily housing market.

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June 24–27, 2015 • Mandalay Bay Resort & Convention Center • Las Vegas

“THE FIXERS”

(Maintenance Technician) • Eight Core Essentials to Property Maintenance Supremacy • Maintenance Day: Customer Service Recovery • Maintenance Day: Maintenance Job Security — Toilet Science

“THE SPIN DOCTORS” (Marketers) • • • • • • • •

Bye Bye Millennials, Hello Generation Z Grudge Match! Deconstructing Five Raw Online Reviews Model (Mis)behavior: 15 Ways to Modernize Your Model Home for 2015 Five Digital Marketing Strategies to Attract Online Prospects More Than Clicks and Visits: How to Engage Digital Renters Twitternomics: Using Twitter to Generate Leads, Revenue & Reputation Master the Prospect-to-Resident Journey with Predictive Analytics Big Data: The Good, the Bad and the Ugly

“THE TECHIES” (Technology)

• • • Keeping Up with Internet-Savvy Renters: Online Trends Today and Tomorrow • Data-Driven Don Draper • Sustained Longevity: Reaping the Greatest Year-Over-Year Revenue Management ROI

“THE CONDUCTORS” (Operations) • • • • • •

Dirty Little Secrets to Better Budgets and Better Property Performance Why the “Lipstick on a Pig” Approach Won’t Cut It Tune Up Your Turnover: Five Predictive Analytics to Optimize Renewals Benchmarking with ENERGY STAR™ Property Scores Pricing to Win: Using Revenue Management to Sign More Leases Maximizing Green — Using Environmentally Sustainable Practices to Drive Brand and Asset Value

For a full list of sessions, please visit www.naahq.org/educonf

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Five Things You Can Do to Effectively Manage Resident Complaints

BY ROMMEL ANACAN

H

leasing office wondering why he can’t “speak to the manager!”

So what can you do...or what can you encourage your teams to do to manage these situations? After being in contact with thousands of people during my career, both onsite and at corporate, I have isolated five effective things that people can do when someone complains.

• Can be unreasonable

ave you ever heard the statement, “Customer service would be easy if it weren’t for those customers?” Sometimes that is just too true, isn’t it?

After all we know that sometimes residents:

• Can be dishonest • And on and on and on and on The challenge that you face is even if a complaining resident is all of the above, you still have to deal with the situation don’t you? In other words, the fact that a resident may be all of the above doesn’t mean that you can just brush off their complaints. Well you could try but then you still have ‘Harold’ standing in the middle of the

• Don’t read their leases • Don’t think their leases actually apply to them • Cause the problem then get mad at you for the problem

One: Help the customer feel important The most important “people-skill”

WESIERSKI & ZUREK, LLP ATTORNEYS AT LAW

Wesierski & Zurek is a full service firm.

We provide consultation and representation for property owners and property managers on any issue for which owners and managers may need legal advice or representation, including: 1. Unlawful detainer actions 2. Defense of claims or lawsuits by tenants, or applicants concerning Fair Housing, mold or other habitability issues, ADA claims, or any other type of claim brought by a tenant or applicant against an owner or manager 3. Defense of claims by employees concerning workplace harassment or other workplace issues, wage and hour claims or any type of claim brought by an employee against an owner or manager 4. Defense of any type of personal injury claim brought by a tenant, applicant or visitor to the rental property 5. Business Employment Practices, Employer Personnel Handbook/ Manual Issues

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email: tcummings@wzllp.com

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1 Corporate Park Suite 200, Irvine, CA 92606 Tel: (949) 975-1000 Fax: (949) 756-0517

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that I believe all of us should learn is how to make other people feel important. If you are able to make an unhappy resident feel important, you will go a long way towards resolving any issues, even before you get to resolving the issue.

I cannot tell you how many times I spoke with people who just needed to vent and feel as if they were important enough to be heard. And even when I couldn’t give these people what they asked for, I still got lots of “thank yous” and even some apologies after I took the time to make sure they felt important.

Two: Remember it’s not a battle One of the most common mistakes that associates make is approaching a customer complaint as if it were a battle to be won or lost. How many times have you seen this when you’ve lodged a complaint with a company? Don’t you often want to say, “Look I’m not the enemy here, I’m just unhappy about this!”

A battle with a resident is battle you cannot win, even if you’re right. And

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the issue shouldn’t be about trying to prove who is “right” and who is “wrong” but how the issue may be resolved.

And the more you fight with a customer, the less important you make them feel…which means they will continue to do what they have to do to prove they are important!

Three: Lose the snark Four: Use some warmth When someone has a complaint, she often braces for “impact.” In other words, she expects the associate may give her some grief (especially if the resident secretly knows she was in the wrong), so she is prepared to dish it right back.

Remember that scene in the movie Top Gun when one of the pilots says, “I’m going to guns!” An upset resident is often prepared to go to guns...so when an associate fires a round of snark, the resident is prepared to pull the trigger.

Not the best way to diffuse a situation, huh?

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When you’re genuinely warm and sincere with a customer, that can immediately diffuse things. I mean, how can someone argue with, “I’m so sorry.

I see that we really fell short and I’d love to see what we can do to help you.”

Five: Look for solutions As I talked about earlier, associates often see these situations as battles to be won; so the search for solutions takes a back seat to putting the customer in his place. But the truth is, there are always solutions to be found aren’t there?

Sure, sometimes the solutions are not what the customer wanted initially, or what associates were able to do initially...but there are solutions everywhere. You just have to be willing to look for them.

Rommel Anacan is the president of The Relationship Difference; a corporate training, motivational

Complaints — continued on page 68

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If you don’t advertise, something terrible will happen‌

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

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ATTENTION ALL MAINTENANCE PROFESSIONALS AND APARTMENT OWNERS:

Have you been EPA Certified?

Do you need a refresher?

Professions affected include: Contractors, Painters, Electricians, Plumbers, and More

Lead: Renovate, Repair & Paint Rule (RRP) (40 CFR 745) EPA Regulation requires all contractors and others performing renovations on properties constructed prior to 1978, receive certification by an EPA Accredited Trainer.

Make sure you are certified and current with your certification. Violations of this regulation can result in up to $37,500 in fines.

DON’T LET THIS HAPPEN TO YOU!

Dates Available:

Cost:

Location:

To register:

Initial Course 7:45 am–5:00 pm

Refresher Course 7:45 am–12:00 pm

May 20 June 24 August 19 October 27

January 21, 28 February 19, 25 March 17, 25 April 14, 28

February 26 May 14 September 22 November 12

Member — $100 Non-Member — $125

National Econ Corporation 1899 S. Santa Cruz Street, Anaheim 92805

Member — $175 Non-Member — $200

(Directions at: www.nationalecon.com/training/location)

Call the AAOC Office at (714) 245-9500 Visit the website www.AAOC.com

RESERVATIONS/CANCELLATIONS REQUIRE 72-HOUR NOTICE

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 5/15

Legal Notices DESCRIPTION

PRICE

QTY.

FORM #

Bedbug Addendum (2013)

$ 5.95

_____

1170

Proof of Service (2015)

DESCRIPTION

PRICE $ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

_____

1370

Rent Reminder (2015)

$ 4.65

_____

1120

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2015)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

_____

1470

Three Day Notice to Perform Covenants or Quit (2015)

$ 5.95

_____

1160

Application to Rent (2014)

$ 5.95

_____

1480

Three Day Notice to Surrender Possession (2013)

$ 5.95

_____

1215

Insurance Information for Residents (2015)

$ 5.95

_____

1330

Pet Agreement (2015)

$ 5.95

_____

1410

Smoke Detection Device Addendum (2014)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

_____

1230

Move Out/Closing Statement (2015)

$ 5.95

_____

1420

Statement of Condition (2014)

$ 5.95

_____

1440

Notice of Resident(s) Intent to Vacate (2015)

$ 5.95

_____

1450

Notice of Termination of Tenancy (2015)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

1250

QTY.

FORM #

_____

1150

Apartment Rules and Regulations (2015)

DESCRIPTION

PRICE $ 5.95

_____

1340

Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

PRICE

Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2015)

$ 8.95

Miscellaneous Agreements

Courtesy Forms _____

Rules and Requirements

_____

1130

Addendum to Rental Agreement (2003)

$ 5.95

Emergency Contact Information (2015)

_____

1145

Security Deposit Agreement for Transfer of Deposit Rights (2014)

$ 5.95

_____

1260

Notice of Belief of Abandonment — Real Property (2011)

_____

1210

Guaranty of Rental Agreement (2015)

$ 5.95

_____

1280

Notice of Right to Reclaim Abandoned Property (2015)

_____

1395

Satellite Dish and/or Antenna Agreement (2005)

$ 5.95

_____

1360

Rent Proration Table (2007)

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

_____

Books, Manuals, and Forms Collection

Receipt Forms

QTY.

_____ 1320

Offer to Rent & Receipt for Prospective Resident Screening, Credit Checking Fees, and/or Holding Deposit (2015)

$ 5.95

_____

Application Credit Check/Screening Fee Receipt (2015)

$ 5.95

1350

Maintenance QTY.

FORM #

____

1020

$ 5.95

Notice of Denial to Rent (2015)

DESCRIPTION

PRICE

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2013)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

_____

1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

_____

1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

_____

1400

Service Request (2011) Triplicate

$ 10.55

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50

_____ Microbial Operations and Maintenance Plan

(An Apartment Owner’s Guide to Mold)

$ 45.00

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

* Available in pads of 25 — All other forms available in pads of 50

Downloadable forms available at www.AAOC.com at no charge for members only YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

Address__________________________________________________________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

City, State, Zip____________________________________________________________ Tele­phone (

A Wholly Owned Subsidiary of AAOC

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

) ____________________ E-mail_______________________________

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Property Owners & Managers of Multifamily Complexes For a limited time only, Southern California Edison (SCE) is offering a new Variable-Speed Pool Pump Rebate that can provide energy savings and a cleaner, clearer pool for your tenants while also helping you reduce your operating costs1.

Boost your bottom line with an Energy Efficient Variable-Speed Pool Pump • Cut costs both immediately and over the lifetime of the pump with estimated cost savings of up to $1,100 per pump each year1 • Experience energy savings of up to 45% vs. traditional pumps • Enjoy less maintence and quieter operation, as low as 45 decibels2 • Give your tenants a cleaner, clearer pool Owners of multifamily units, or their authorized representative, may qualify to receive an energy efficient integrated variable speed pool pump installed by an SCE-authorized contractor at no cost3.

Funding is limited, so Act now!

Email multifamily@sce.com or visit on.sce.com/multifamily-aptnews for more information SCE also offers a LED pool lighting rebate - go online to find out more 1

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Savings based on variable speed pump compared to a single-speed pump running 10 hours per day at an average of $0.165 per kWh in a 32K gallon pool. Actual savings may vary based on utility rates, pool size, pump run time, pump horsepower, pump rpm, pluming size and length, pump model, service factor and other hydraulic factors.

Compare to noise level of typical 1.5 hp single-speed pump at approximately 67dB. Pentair IntelliFlow VSD pool pump 45dB. No – cost offering includes integrated variable speed swimming pool pump and installation. Customers are responsible for any required permit fees and any ancillary charges such as filters, drain covers, electrical upgrades, etc.

This program is funded by California utility ratepayers and administrated by SCE under the auspices of the California Public Utilities Commission. Funds available on a first-come, first-served basis and are available to property owners or managers of complexes with two or more units that purchase eligible products. SCE does not endorse, recommend or guarantee any particular contract or their service, work or financial stability. Any agreement between contractor and customer is exclusive of SCE and SCE is not a party or guarantor of the agreement. Customers who choose to participate in this program are not obligated to purchase any products and/or services from the contractor not provided under the program.

Authorized contractors are licensed and insured to perform retrofits on behalf of SCE. Additional terms and conditions apply.

FOR OVER 100 YEARS...LIFE. POWERED BY EDISON.

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Galapagos & Ecuador this March Your Invitation to an Adventure!

Imagine visiting six Galapagos Islands over the course of 7 nights on a 190 ft. yacht. Now picture the yacht with only 16 staterooms and 20 amazing crew members, with stunning wildlife encounters ashore lead by level-3 guides, the highest the Galapagos offers. Now, like the icing on a cake, the adventure also includes 8 nights exploring stunning Ecuador and an optional extension to Peru, for a chance to take the Sacred Valley and Machu Picchu off your bucket list. Well dream no more, because this is Stewart Tours’ March 2016 trip with rental property owners.

The journey starts in the highest capital city in the world, Quito, Ecuador. Perched 9,350 ft. at the base of the Andes, this is the perfect place for exploration into the surroundings highlands of the Imbabura province with its stunning lakes and outstanding beauty. We’ll also explore the Antisana Volcano area before we descend into the Pastaza river canyon with its abundance of waterfalls.

We’ll discover the incredible UNESCO World Heritage town of Cuenca, which stuns travelers with its beautiful 500-year-old architecture. We’ll live the history at Ingapirca Fortress, the most important Inca ruins in Ecuador and travel to the coast to experience the bustling city of Guayaquil. Spending multiple nights in most locations, our home will often be thematic and beautiful hacienda-style hotels. When it could not get any better, a quick flight from Guayaquil finds us in the Galapagos Islands.

There on the coast of the Galapagos Island of San Cristobal is the 191-foot yacht, Evolution. Its gleaming decks and vintage lines announce its position as one of the top yachts in the Galapagos with one of the most experienced expedition companies in the region, celebrating 29 years. With top-level naturalist guides, we’ll visit the islands of South Plaza, Mosquera, Santiago, Genovesa, North Seymore, Sante Fe, Floreana, Santa Cruz & Baltra. As a full sea-going yacht, we’ll reach the outer islands that the smaller catamarans and day boats can’t visit.

In March, the water is the calmest of the year and also the warmest (72 degrees), ideal for snorkeling and kayaking, all which is included. Between wonderful meals including alfresco dining and relaxing sundowners on the intimate back deck, we’ll have a packed schedule of expedition experiences. Such as Zodiac boat landings with naturalists, and optional snorkeling and kayaking exploration. The yacht moves twice a day, maximizing the islands visited and animal encounters.

The Galapagos sells out every year and is one of the hottest destinations on the planet, so we are unable to hold space for an extended period. Please don’t wait if you wish to join us for this once-in-a-lifetime tour. For more information on this very inclusive adventure, visit www.StewartTours.com for more information and pricing plus details on all our current tours. You can also reach us at 1.866.944.3036.

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Downloadable Forms* now available at NO COST!

*Downloadable Forms available at no cost on www.AAOC.com to AAOC members only.

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REFER-A-MEMBER and enter chance to win awesome prizes**!!

New Member Special for your referrals!* $25 AAOC Bucks if your referral joins!** Chance to win an iPad Mini!** Chance to win FREE AAOC Education for an entire year!!***

* Waived Processing Fee AND $50 toward Resident Screening Reports! Join by 6/30/15. ** Restrictions may apply to AAOC Bucks. The person you refer must join by 6/30/15 for your entry into the drawing for an iPad Mini. *** New member will be entered into raffle to receive FREE AAOC Education for the entire year plus you get to come too! Some restrictions may apply.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

Where else but at…

ORCO APARTMENT SUPPLIES for all of your apartment repair needs!

6420 Roland St., Buena Park, CA 90621 • (714) 562-0800

www.orcoaptsupplies.com Toll free no.

(888) 255-ORCO e-mail address: orcoapt@orcoaptsupplies.com

Vertical Blinds

Aspen White Vinyl Series Closet Doors

WIDTH LENGTH 42" 54" 66" 78" 102" 42.5" $15.95 $20.55 $24.60 $29.20 $38.35 52.5" $17.35 $22.35 $26.70 $31.70 $41.65 64.5" $19.45 $25.05 $29.85 $35.45 $46.60 82.5" $21.55 $27.75 $33.00 $39.20 $51.55 PVC BUILDER’S QUALITY 22GA Regular curved also available

48W x 80H 60W x 80H 72W x 80H 84W x 80H 96W x 80H 108W x 80H 120W x 80H 144W x 80H

$67.00 $81.00 $95.00 $120.00 $134.00 $154.00 $170.00 $182.00

48W x 96H 60W x 96H 72W x 96H 84W x 96H 96W x 96H 108W x 96H 120W x 96H 144W x 96H

$94.00 $107.00 $121.00 $133.00 $155.00 $177.00 $193.00 $205.00

$385.00

Model: Frigidaire FFGF3005MW Pilotless Ignition

Apartment Vertical

Dealer of Hill Bros deck/patio materials

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MAILBOXES $39.50/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

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24", 30", 36" & 42" White, bisque, almond, black, ducted; non-duct

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Hotpoint Model: 30" Gas Pilotless RGB508PEF1WH

$350.00

Model: SFK100OP01

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A Special Welcome to Our Newest Members!

Astoria Central Park West Jeremy Johnston

New PSC Members Ben’s Asphalt & Miantenance Co. Inc. 2200 S. Yale Street Santa Ana, CA 92704 Contact: Teri Braden (714) 540-1700

Loftis Properties Nancy Penney Sidhu Property Rickey Stevens David A Thompson The Village Apartments The Donald and Elma Wilcox Trust

Discount Drain & Plumbing 13461 Pumice Street Norwalk, CA 90650 Contact: David Samarin (562) 619-5283

National Center for Audio and Video Forensics 9230 W. Olympic Blvd., Suite 204 Beverly Hills, CA 90212 Contact: Motti Gabler (213) 973-7811 Tax and Financial Group 4001 MacArthur Blvd #300 Newport Beach, CA 92660 Contact: Rick Mowdy (949) 223-8306

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

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0% Financing (OAC)

714.CALL.CAP |

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www.pavescapes.com

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Mission: To aid the multi-family industry reach out and keep in touch with their prospects using text messaging in a simple and intuitive way.

Company Background Founded in 2014 by a software engineer who previously developed lead tracking tools for the multi-family industry, RokitNow was started to fill the gap in allowing prospects to ask questions via text messaging. Our extensive background in technology, along with our years of experience understanding how leasing staff communicate with prospects, helps ensure that incorporating text messaging into the existing workflow is easy and seamless for the on-site staff.

Text Messaging Most business text messages from organizations or companies rely on a 5 or 6 digit short code. However, text messaging can also be done over toll-free numbers or local business numbers in a particular area code. RokitNow can configure your existing toll-free number so you can send and receive text messages with it. If you need a new toll-free number or a new local number RokitNow can provide you with one as well. Using a toll-free number or local number allows you to do two-way text messaging where you can send and receive text messages from your prospects.

Prospects will be able to call or text your leasing staff using the one phone number!

Automated Responses RokitNow can setup automated responses for you based on keyword. For example, if a prospect texts the word “address” to your phone number they can receive an automated response back containing your physical business location. Setup any keyword you wish as well — “specials” could send a text message back with your current move-in specials or “video” could send a text message with a link to your YouTube video.

If a text message is received outside of business hours the RokitNow system lets you configure an automated outof-office reply so your prospects aren’t waiting for someone to respond when no one is available.

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Text-to-Email and Email-to-Text RokitNow’s service makes it simple for your staff to view and send text messages. Every inbound text message sent from a prospect’s cell phone to your phone number can be converted into an email which is sent to your leasing staff ’s email address. Your leasing staff view the email on their computer, smart phone, or tablet and simply reply to the email — the email reply is converted by RokitNow back into a text message which is sent to the prospect’s cell phone.

If you use email today to communicate with your prospects you can use email to send and receive text messages too!

Web & Mobile Applications In addition to RokitNow’s text-to-email and email-totext service you can also view and respond to text messages using a web application that can be accessed on your computer, tablet, or smart phone. From the web application you can run reports and view your current setup as well.

RokitNow also provides mobile applications for Apple iOS, Google Android, and Microsoft Windows tablets and smart phones. Whenever a text message is sent to your phone number a notification can be sent to your tablet or smart phone so you know you need to respond right away.

Our Name RokitNow’s motto “Reach Out & Keep In Touch.

Now!” was used to form the company’s name. Taking the first letter from each word of “Reach Out & Keep In Touch” spells Rokit and combining the word Now simply forms RokitNow.

Text or Call for more info

www.rokitnow.com info@rokitnow.com

855-ROKIT-NOW (855-765-4866)

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Service 1st

Pierce-Eislen

Flat rate prices for all apartments. Certified Boiler Specialist.

SatisFacts & ApartmentRatings.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Answering Service

Air Conditioning & Heating

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Associated Heating & Air

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services

Excel Telemessaging

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

24/7 Bilingual Telephone Answering Service.

Apartment Market Research Data

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment SEO

apartments.com/LA Times

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Apartment Guide

Advertising firm specializing in Websites, Search & Social Media Marketing.

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Product & Service Council — continued on page 52

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council continued from page 51

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

For Rent Media Solutions

Ferguson Enterprises

Orco Apartment Supply, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Home Depot

R&B Wholesale Distributors, Inc.

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Industrial Laundry Repair

Orange County Register

Machine sales; Coin Operated Washer & Dryer Repairs.

Online apartment guide.

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Appraisal

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Lee Walker Appraisals

KIVA Kitchen & Bath

See the Advertisers Index on Page 72 for the location of our ad.

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment/Student Housing RokitNow

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Lowe’s — Irvine

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Appliances Sales, Service & Leasing Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

National Service Company

NPG — Nelson Paving

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

See the Advertisers Index on Page 72 for the location of our ad.

Attorneys

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

• Paving Stones • Curb & Gutters • Striping

Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Fully Insured & Bonded www.candcpavingcompany.net

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Duringer Law Group, PLC

California Bath Restoration

Liquid Amber Designs

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

Custom & standard cabinets for all areas. No job too small!

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Fast Eviction Service

NU-SHINE Construction Svcs. Inc

Lowe’s — Irvine

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Western Multi-Family Renovation

Ruzick & Wallace, LLP

Debinaire Company

Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

See the Advertisers Index on Page 72 for the location of our ad.

Service

1st

Camera Systems Multicom, Inc.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Carpentry

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water heater/boiler service and installation.

Buying Group

See the Advertisers Index on Page 72 for the location of our ad.

Professional Apartment Services

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Product & Service Council — continued on page 54

Cabinets Brent Collins Construction

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

A P A R T M E N T

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

(949) 552-7831

See the Advertisers Index on Page 72 for the location of our ad.

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Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Carpet Cleaning ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Stair Nosing, LLC

National Service Company

Stainless steel stairnosings for any flooring material or step.

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

R&B Wholesale Distributors, Inc.

We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

Cleaning Service

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Kristen Schmitt 502½ Dahlia Avenue Corona Del Mar, CA 92625 (310) 500-6380 Kristen@gotidy.com — www.gotidy.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Collections

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

Appliance World

Lowe’s — Irvine

Coin-operated laundry equipment.

Home keeping/Home cleaning. Like hotel housekeeping in your home! See the Advertisers Index on Page 72 for the location of our ad.

Home Depot

Helping professionals like you consolidate suppliers with world class service.

WASH Multi Family Laundry Systems

Tidy

Carpet Sales & Service Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach Corp.

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Defining the commercial outdoor grill and patio heat experience since 1966.

Machine sales; Coin Operated Washer & Dryer Repairs.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

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Interstate Restoration

Commercial Patio Heaters

Construction

AEI Corporation

Brent Collins Construction

Defining the commercial outdoor grill and patio heat experience since 1966.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Buffalo Maintenance, Inc.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Communications Excel Telemessaging

Shamess Twardy 16380 Bake Pkwy Irvine, CA 92618 (949) 599-3004, Fax (949) 599-3014 shames@excel.ms — www.excel.ms — www.exceltelemessaging.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

McCormack Roofing Weatherproofing & Construction

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 56

24/7 Bilingual Telephone Answering Service.

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

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NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

NPM Staffing

Turnaround Solutions, LLC

Tax and Financial Group

We are a full service company specializing in interior renovations and unit turns.

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Deck Coatings, Magnesite Repairs, Waterproofing Alan Smith Pool Plastering, Inc.

Business Succession, Estate and Tax Strategy and Investment Planning.

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Countertops Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Complete kitchen and bath restoration and refinishing company.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Laminate, quartz & granite available. No job too small.

Consulting

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Lowe’s — Irvine

Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net Bathtub & Tile Refinishing.

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Reliable Rooter & Plumbing

R&B Wholesale Distributors, Inc.

Complete plumbing & drain services since 1992. You can rely on us.

See the Advertisers Index on Page 72 for the location of our ad.

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Service

1st

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Flat rate prices for all apartments. Certified Boiler Specialist.

Total Lighting Concepts, Inc.

Draperies/Blinds/Window Coverings

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

Elevator Services

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings.

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Performance Elevator Contractors, Inc. Jason Bonilla 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 261-0419, Fax (909) 592-2488 jasonb@performanceelevator.com www.performanceelevator.com

We provide elevator maintenance, repairs & modernization.

Orco Apartment Supply, Inc.

Environmental Consulting & Training

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

American Environmental Specialists, Inc.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Drain Cleaning

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

National Econ Corp.

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Environmental Services American Environmental Specialists, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

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Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Evictions

Fencing & Gates

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

See the Advertisers Index on Page 72 for the location of our ad.

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

National Center for Audio & Video Forensics

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 972-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Wesierski & Zurek, LLP

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

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Duringer Law Group, PLC

A P A R T M E N T

South Coast Construction & Repair

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

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Financial

Planning

R3 Construction, Inc.

Fitness Equipment

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Star Trac

Tom Dawson 4400 NE 77th Ave #300 Vancouver, WA 98662 (800) 288-6635 tdawson@startrac.com — www.startrac.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Manufacture & sell fitness equipment for commercial grade use.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Flooring Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

See the Advertisers Index on Page 72 for the location of our ad.

Handyman

Stair Nosing, LLC

Brent Collins Construction

Stainless steel stairnosings for any flooring material or step.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Garage Doors

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Hardwood Floor Refinishing

General Contractor

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Stainless steel stairnosings for any flooring material or step.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Heating & Air Conditioning

Pavescapes

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Restore 247

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Associated Heating & Air

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 777-8833, Fax (714) 777-8813 www.associatedheatingandair.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

Fire & Life Safety

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

866-331-1031

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

A P A R T M E N T

www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Marrs Maddocks & Associates Insurance Services, Inc.

Insurance

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Cheryl Binns All State Insurance Karen Abbott 31601 Coast Hwy, Suite C Laguna Beach, CA 92651 (949) 357-1896, Fax (949) 715-5418 karenabbott@allstate.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc.

Personal & Commercial Insurance sales (Auto, Home, Life, Umbrella, Boat, Buildings, Office, Anuity) See the Advertisers Index on Page 72 for the location of our ad.

Major appliances for apartments.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Davis & Madden Insurance Agency, Inc.

L and D Appliance Corp.

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Apartment insurance, auto & home packages — several companies to choose from.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Dick Wardlow Insurance Brokers

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Internet Services Apartment SEO

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Commercial, Personal & Health Insurance.

Online apartment guide

SatisFacts & ApartmentRatings.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Doug Miller 2360 W. Joppa Rd., Suite 322 Lutherville, MD 21093 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network

TO CALL…800 640-4743 TODAY

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

WWW.PHDINSURANCEBROKERS.COM info@phdinsurancebrokers.com License # 0462338

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Luther Burbank Savings

Kitchen Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Landscapes/Hardscapes Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Credit Union of Southern California

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org Commercial Lending

Maintenance, Repairs, Products

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Seacoast Commerce Bank

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Industry specific banking services for Property Management Companies.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

See the Advertisers Index on Page 72 for the location of our ad.

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Specialized lending programs for multifamily properties. See the Advertisers Index on Page 72 for the location of our ad.

Lighting DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Scott Higginbotham 449 W. Allen Ave. Ste 112 San Dimas, CA 91773 (909) 592-2400, Fax (909) 592-2488 www.performanceelevator.com

We provide elevator maintenance, repairs & modernization.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Construction & Repair

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Total Lighting Concepts, Inc.

Alison Brown 733 East San Bernardino Rd. Covina, CA 91723 Ph: (949) 929-6897 Alison@tlcca.com — www.tlcca.com

Performance Elevator Contractors, Inc.

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Mailboxes

Orco Apartment Supply, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Interstate Restoration

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 62

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ServiceFirst Restoration, Inc.

Christian Rovsek 27601 Forbes Rd #1 Laguna Niguel, CA 92677 (855) 883-4778 Christian@callservicefirst.com — www.callservicefirst.com

Water, sewage, mold, fire, lead cleanup & full reconstruction services. See the Advertisers Index on Page 72 for the location of our ad.

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Ornamental Iron

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Largest multi-family suppliers of contract furniture in the country

Dewey Pest Contol

Paint Sales & Service

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

See the Advertisers Index on Page 72 for the location of our ad.

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Pest Control

The Termite Guy

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement

Full service termite & pest control. Over 30,000 Orange County termite inspections.

Buffalo Maintenance, Inc.

Dedicated Transportation Services

Western Exterminator

See the Advertisers Index on Page 72 for the location of our ad.

www.dedicatedtransportationservices.com

Residential and commercial pest control and termite control since 1921.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Outdoor Furniture & Refinishing

Patrol Services

Plumbing, Contractors & Supplies

California Safety Agency

Alan Smith Pool Plastering, Inc.

California Rooter & Plumbing

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Discount Drain & Plumbing Repair

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Axiometrics, Inc.

Pool/Spa Service & Repair

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Consensys Property Management

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Property Management

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

AIM Properties

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

JLE Property Management

Property Management Services/Investments.

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@contactjle.com

NPM Staffing

Flat rate prices for all apartments. Certified Boiler Specialist.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Product & Service Council — continued on page 64

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

$550.00

Includes location, excavation, repair and backfill up to 4 hours

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$799.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council continued from page 63

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Orange County Property Mgmt.

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom

See the Advertisers Index on Page 72 for the location of our ad.

Ohana Properties

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Property Management Staffing & Training

Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Full Service Real Estate

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Roberts Management & Investments

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Renoir Staffing, LLC

For 30 years, we have provided qualified employees to the property management industry

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Rain Gutters

See the Advertisers Index on Page 72 for the location of our ad.

Argos Systems

Satellite Management Co.

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Sullivan Property Management

Michael Anaya, CCIM 4350 Von Karman Ave #200 Newport Beach, CA 92660 (949) 236-5515, Fax (949) 208-8250 manaya@auction.com – www.auction.com

Real Estate/Investments Auction.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

WestCoast Property Management

Nationwide online commercial and multifamily real estate marketplace.

Specializes in rental properties 15 units or less.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Janessa West 13 Corporate Plaza #100 Newport Beach, CA 92660 (714) 988-4400 rentals@westcoast-pm.com — www.westcoast-pm.com

Diversified Investment Strategies

Western Senior Housing

See the Advertisers Index on Page 72 for the location of our ad.

DM Smithco

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshousing.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

15+ years of experience in managing multi-family and senior apartments.

• • • • • • • •

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

Gorman & Associates

Jazmine Ochoa PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 alerts@wrgorman.com

Property Management Software RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Text messaging services to help communicate with your customers.

www.jdproperty.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

JD Property Management, Inc. (714) 751-2787 DRE#00935916

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Prestige Property Management

Brad Clark 4200 Park Newport #212 Newport Beach, CA 92660 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Security Systems ASSA ABLOY Door Security Systems

Roofing

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Central Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Multicom, Inc.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Home Depot

Sperry Commercial

Charlie Kennedy 18881 Von Karman Ave #800 Irvine, CA 92612 (949) 705-5000, Fax (949) 250-4015 charlie.kennedy@sperrycre.com — sperrycre.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Premier Roofing & Building Co Inc.

Buffalo Maintenance, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

PRO Image Signs

McCormack Roofing Weatherproofing & Construction

Brent Collins Construction

Reconstruction

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs

Helping professionals like you consolidate suppliers with world class service.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Commercial Real Estate Specialists.

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 66

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Satellite TV

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Village Patrol, Inc.

Resident Screening

A P A R T M E N T

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

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Product & Service Council continued from page 65

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

Exchange Resources

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

The 1031 exchange provides a tax deferral of the sale of investment property.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Trash Services

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Royal Junk Removal

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Business Succession, Estate and Tax Strategy and Investment Planning.

Utilities & Sub Metering

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Towing

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials

Towing company with 4 locations in Orange County.

NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Training NPM Staffing

Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 6

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Video Surveillance National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 972-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Water Heaters California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Reliable Rooter & Plumbing

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Complete plumbing & drain services since 1992. You can rely on us.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Waterproofing

Helping professionals like you consolidate suppliers with world class service.

Brent Collins Construction

Orco Apartment Supply, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 68

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

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Product & Service Council continued from page 67

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Home Depot

South Coast Construction & Repair

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Helping professionals like you consolidate suppliers with world class service.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Website Development/Online Advertising

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Apartment SEO

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Premier Roofing & Building Co Inc.

Complaints — continued from page 39 speaking and consulting firm in Orange County, California. He is a multifamily industry veteran, having

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

worked at all levels of the industry from onsite to

Republic Windows & Doors

Windows & Doors 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

corporate, where he developed a reputation for

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

tackling common challenges in an uncommon way. For more information visit

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

www.RelationshipDifference.com.

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL) 6 8

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$50 + Tax

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company________________________________________________________________________________________________________________________________________________________________ Address________________________________________________________________________ City/State/Zip_______________________________________________________________ Phone_________________________________________________________________ Email_________________________________________________________ Member #__________________ Payment Method:

Bill My Company (members only)

Check Enclosed

Credit Card:

Credit Card #______________________________________________________________________________________ Expiration Date ______________________________

Visa MasterCard AMEX

Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Billing Address__________________________________________________________________________________________________________________________________________________________

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EVICTIONS

category See page 72 for alphabetical listings

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists...............12

Brennan Law Firm.............................................15

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls................................7

Fast Eviction Service...................................Insert

Brent Collins Construction...............................31

Steven D. Silverstein, Law Office......................20

PAINT SALES & SERVICE

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................24

FENCING & GATES

Sondance Painting.............................................26

Alertt Access Gate Controls................................7

PEST CONTROL

AIR CONDITIONING & HEATING

COLLECTIONS

Coast Plumbing, Heating & Air, Inc.................63

Block & Associates.................. Inside Back Cover

JM Air Conditioning & Heating.......................51

Duringer Law Group, PLC.... Inside Front Cover

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc..................................22

XT-2000..............................................................23

Fast Eviction Service...................................Insert

H.H.H Commercial General Builders, Inc.......14

PLUMBING, CONTRACTORS SUPPLIES

CONCRETE MAINTENANCE & REPAIR

FLOORING, REPAIRS, TILE

Aarow Drain & Plumbing.................................72

C & C Paving Company, Inc..............................52

Brent Collins Construction...............................31

California Rooter & Plumbing..........................33

H.H.H Commercial General Builders, Inc.......14

Buffalo Maintenance, Inc..................................22

Coast Plumbing, Heating & Air, Inc.................63

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............51 ORCO Apartment Suppy...................................48 R&B Wholesale Distributors, Inc. ....Back Cover

Carpet Crafts......................................................29

CONSTRUCTION

APPRAISALS/VALUATIONS

GATED ENTRIES

Lee Walker Appraisals.......................................24

Brent Collins Construction...............................31

ASPHALT SALES & SERVICE

Buffalo Maintenance, Inc..................................22

AMS Paving........................................................56

Pavescapes..........................................................49

C & C Paving Company, Inc..............................52

CONSULTING

GLASS, SCREENS

Investment Capital Real Estate.........................40

Anaheim Screen & Glass...................................72

DECK COATINGS, MAGNESITE REPAIRS,

Traks R Us..........................................................28

H.H.H Commercial General Builders, Inc.......14 Paveway..............................................................20 ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................15 Fast Eviction Service...................................Insert Wesierski & Zurek, LLC....................................38

WATERPROOFING

Brent Collins Construction...............................31 Buffalo Maintenance, Inc..................................22 Rash Yambo Decking & Stairs..........................24

Alertt Access Gate Controls................................7 GENERAL CONTRACTOR

Pavescapes..........................................................49

Discount Drain & Plumbing Repair.................58 Ferguson.............................................................71 ORCO Apartment Suppy...................................48 PORCELAIN REFINISHING

Bath Crafters......................................................53 PROPERTY MANAGEMENT

J.D. Property Management................................64 JLE Property Management Inc...........................8 Ponderosa Property Management, Inc............18

HEATING & AIR CONDITIONING

ProActive Realty Investments Inc......................6

Coast Plumbing, Heating & Air, Inc.................63

Roberts Management & Investments...............62

JM Air Conditioning & Heating.......................51

RAIN GUTTERS

INSURANCE

Argos Home Systems.........................................72

Dick Wardlow Insurance Brokers.....................21

REAL ESTATE INVESTMENTS

Farmers Insurance —

Hom Sotheby’s International Realty —

Duringer Law Group, PLC.... Inside Front Cover

DOORS, WINDOWS

Steven D. Silverstein, Law Office......................20

Anaheim Screen & Glass...................................72

Theresa Simes Agency.................................38

The Stanfield Group.....................................35

AWNINGS

Republic Windows & Doors.............................26

PHD Insurance Brokers, Inc.......................19, 60

Investment Capital Real Estate.........................40

Affordable Awnings Company..........................13

Traks R Us..........................................................28

JUNK REMOVAL

ProActive Realty Investments Inc......................6

Royal Junk Removal..........................................20

Vanguard Investment Properties......................39

KITCHEN RENOVATIONS

W. R. Gorman....................................................16

The Awning Company.......................................30 BATHROOM RENOVATIONS

Ferguson.............................................................71 BATHTUB REFINISHING

Bath Crafters......................................................53 NU-SHINE Construction Svcs. Inc.....................6 BLINDS

Apex Window Decor.........................................12

DRAINS

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33

Ferguson.............................................................71 LANDSCAPE/HARDSCAPE SERVICES

Coast Plumbing, Heating & Air, Inc.................63

Pavescapes..........................................................49

Discount Drain & Plumbing Repair.................58

LEAK DETECTION

DRAPERIES/BLINDS/WINDOW

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

COVERINGS

LENDING

BOILER SYSTEMS

Apex Window Decor.........................................12

Debinaire Co......................................................18

R&B Wholesale Distributors, Inc. ....Back Cover

CABINETS/REFINISHING

DRYWALL

Brent Collins Construction...............................31

Brent Collins Construction...............................31

CARPENTRY

ELECTRICAL

Lighthouse Electric............................................10

Buffalo Maintenance, Inc..................................22

MAIL BOXES

Lighthouse Electric............................................10

ORCO Apartment Suppy...................................48

Brent Collins Construction...............................31 Buffalo Maintenance, Inc..................................22 CARPETS

Carpet Crafts......................................................29 ORCO Apartment Suppy...................................48 R&B Wholesale Distributors, Inc. ....Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

Bona Fide Mortgage..........................................24 Chase/Scott Schweer............................................2 Rockhall Funding Corp.....................................11 LIGHTING

R&B Wholesale Distributors, Inc. ....Back Cover

ENVIRONMENTAL SERVICES

American Environmental Specialists...............12 Dick Wardlow Insurance Brokers.....................21 Wesierski & Zurek, LLC....................................38

ROOFING

Dale’s Roofing....................................................65 Royal Roofing.......................................................9 Sierra Roofing....................................................66 SECURITY SERVICES

Alertt Access Gate Controls................................7 SIGNS

ProImage Signs..................................................67 TAX & FINANCIAL PLANNING

Diversified Investment Strategies.....................28 TRAVEL AGENCIES

Stewart Tours.....................................................45 UTILITIES & SUBMETERING

Southern California Edison..............................43 WATER HEATERS

California Rooter & Plumbing..........................33

MAINTENANCE, REPAIRS, PRODUCTS

Coast Plumbing, Heating & Air, Inc.................63

Brent Collins Construction...............................31

Debinaire Co......................................................18

Buffalo Maintenance, Inc..................................22

Ferguson.............................................................71

R&B Wholesale Distributors, Inc. ....Back Cover

ORCO Apartment Suppy...................................48

Coinmach...........................................................55

ESCROW & EXCHANGE

MASONRY

WINDOWS

National Service.................................................31

Safe Harbor Exhange, Inc.................................59

H.H.H Commercial General Builders, Inc.......14

Republic Windows & Doors.............................26

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

A P A R T M E N T

42 locations in Southern California to serve you.

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Investment Capital Real Estate........................40

Alertt Access Gate Controls...............................7

J.D. Property Management...............................64

Affordable Awnings Company.........................13

JLE Property Management Inc..........................8

American Environmental Specialists..............12

JM Air Conditioning & Heating......................51

AMS Paving.......................................................56

Lee Walker Appraisals......................................24

Anaheim Screen & Glass..................................72

Lighthouse Electric...........................................10

Apex Window Decor........................................12

Lin-Ed’s Appliance Service & Repair..............51

Expert Plumbing Repairs

Argos Home Systems........................................72

National Service................................................31

RESULTS OR NO CHARGE FREE ESTIMATES

The Awning Company......................................30

NU-SHINE Construction Svcs. Inc....................6

Bath Crafters.....................................................53

ORCO Apartment Suppy..................................48

Block & Associates..................Inside Back Cover

Pavescapes.........................................................49

Bona Fide Mortgage.........................................24

Paveway.............................................................20

Brennan Law Firm............................................15

PHD Insurance Brokers, Inc......................19, 60

Brent Collins Construction..............................31

Ponderosa Property Management, Inc...........18

Buffalo Maintenance, Inc.................................22

ProActive Realty Investments Inc.....................6

C & C Paving Company, Inc.............................52

ProImage Signs.................................................67

California Rooter & Plumbing.........................33

R&B Wholesale Distributors, Inc. ...Back Cover

Carpet Crafts.....................................................29

Rash Yambo Decking & Stairs.........................24

Chase/Scott Schweer...........................................2

Republic Windows & Doors............................26

Coast Plumbing, Heating & Air, Inc................63

Roberts Management & Investments..............62

Coinmach..........................................................55

Rockhall Funding Corp....................................11

Dale’s Roofing...................................................65

Royal Junk Removal.........................................20

Debinaire Co.....................................................18

Royal Roofing......................................................9

Dick Wardlow Insurance Brokers....................21

Safe Harbor Exhange, Inc................................59

Discount Drain & Plumbing Repair................58

Sierra Roofing...................................................66

Diversified Investment Strategies....................28

Sondance Painting............................................26

Duringer Law Group, PLC....Inside Front Cover

Southern California Edison.............................43

Farmers Insurance —

Steven D. Silverstein, Law Office.....................20

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Screen & Glass 32 Years Experience St. Lic# 506228 8–5 weekdays 9–3 Saturdays

Window repair or replace Patio door repair or replace Shower enclosures Mirrors Table tops Sash balances New screens or rescreens Anaheim Screen & Glass

(714) 635-9335

1500 E. Lincoln Ave. Anaheim Between State College Blvd. & East St.

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A P A R T M E N T

Theresa Simes Agency.................................38

Stewart Tours....................................................45

Fast Eviction Service.................................. Insert

Traks R Us.........................................................28

Ferguson............................................................71

Vanguard Investment Properties.....................39

H.H.H Commercial General Builders, Inc......14

W. R. Gorman...................................................16

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLC...................................38

The Stanfield Group.....................................35 N E W S

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Tenant Eviction Unlawful Detainer $

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Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

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