April 2016 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVI

• APRIL 2016

Minimalizing Liability & Lawsuits See Page 7 In this issue: • Do you have a Disaster Preparedness Plan?.....................................................................26 • Keep Tenants Happy During Construction and Upgrades..................................................30 • Networking & Outreach....................................................................................................34 • A Word of Advice on Taxes from “Cash In on the Myths of Real Estate”.............................38 • Taxes on Dividends: ‘Qualified’ vs. ‘Nonqualified’..............................................................40 • The Power of the Positive “No”..........................................................................................44

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APRIL 2016

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VOLUME LVI

AAOC Education & Events

Departments 4 President’s Message — People, Properties and Pro-formas: Confessions of a Real Estate Junkie, Volume 1

6 Executive Director Report/Lou’s News 8 Sacramento Report 12 Legal Corner — Questions and Answers 18 Federal Focus 20 Dear Maintenance Men 36 Pulse on the Marketplace — It’s the Economy, Stupid (Or Is It?) 46 Welcome New Members 48 PSC Corner — ISU—The Olson Duncan Agency 49 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 25 February General Membership Meeting Recap 26 Do you have a Disaster Preparedness Plan? By Chris Wharton 30 Keep Tenants Happy During Construction and Upgrades By Becky Bower, CIC and Ryan Green 34 Networking & Outreach By Mindy Williams 38 A Word of Advice on Taxes from “Cash In on the Myths of Real Estate” By William R. Gorman 40 Taxes on Dividends: ‘Qualified’ vs. ‘Nonqualified’ By Jason Sherr 44 The Power of the Positive “No” By Elaine Simpson

APRIL

7 April General Membership Meeting and Business Mixer 9 AAOC’s Property Management Luncheon 13 Fair Housing Seminar 15 Online Training with Grace Hill 17 ApplyConnect Tenant Screening 19 Orange County’s Annual Multifamily & Mixed-Use Forum 21 AAOC’s Legal and Operational Forms on USB and CD 23 AAOC’s Mold Operations and Maintenance Plan Manual 30 AAOC’s Legal and Operational Forms

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events APRI L

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

12 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

19 - General Membership Meeting

27 - Property Management Forum Luncheon

Tuesday, 6:00 pm, AAOC Offices

Executive Director — Lou Penrose n Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press n

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

Wednesday, 11:30 am–1:30 pm, Embassy Suites See Page 9

28 - Fair Housing Seminar

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 7

Thursday, 9:00 am–12:00 pm, AAOC Offices See Page 13

M AY 10 - Board of Directors Meeting

30 - Memorial Day

Tuesday, 6:00 pm, AAOC Offices

Monday, Office Closed

17 - General Membership Meeting

Tuesday, 7:00–8:45 pm, Embassy Suites

JUNE 14 - Board of Directors Meeting

21 - General Membership Meeting

Tuesday, 6:00 pm, AAOC Offices

Tuesday, 7:00–8:45 pm, Embassy Suites

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

Nicholas Dunlap Alan Dauger James Wohrman John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Are You Prepared?

When disaster strikes your community…

Who will be in charge? You or the Residents?

Dale Hayden Jerry L’Ecuyer Jim Loftus Rick Roshan

Join Us

Wednesday, April 27, 2016

Robert C. Shaw n Robert B. Thompson n Dean Zarkos n

Start Planning Now! See Page 9

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

People, Properties and Pro-formas: Confessions of a Real Estate Junkie, Volume 1 “Nothing in this world is more dangerous than sincere ignorance and conscientious stupidity.”

Martin Luther King, Jr.

O

n a good day, I get to focus on real estate. I love those days.

Walking properties, working with our on-site teams and helping to make our customers happy. You know, the simple and small things that make a big difference in the bottom line. But

more often than not, my time is not spent underwriting a new investment opportunity or conducting due diligence, it’s spent working to resolve personnel issues that come along with our unique and highly specialized business. So whether you have smaller sites with a part-time employee receiving a rent credit as compensation or larger sites with multiple employees and detailed bonus structures, in the eyes of the law

and in either situation: you are an employer. And with this role comes great responsibility, even greater liability and a host of duties and requirements that must be followed and completed.

Ignorance is Not Bliss, It’s Ignorant Many people misunderstand how to handle the domicile credit and how it can be used to satisfy minimum wage requirements. Some property owners

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• Roller Shades • Shutters • Vinyl Mini Blinds

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imply or suggest that in exchange for free rent, a resident is effectively on-call 24/7. Failing to understand that the full rental amount cannot be used to satisfy minimum wage requirements and the usage of an on-call policy such as the one above can land you in hot water. And don’t get me started on landlords not using an employment occupancy agreement with on-site employees or representatives, especially since this is included in the forms collection offered through AAOC. Better to Have Seat Warmers Than Be on the Hot Seat Add this to the already turbulent climate for business owners in California, and property owners face the double whammy of being on the hot seat twice: first as landlords and second as employers. It’s like walking around with a big bullseye on your back, or a “kick me” sign, whichever you prefer. But it doesn’t have to be difficult or overcomplicated to do things right and in

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accordance with State and Federal rules and regulations. Whether you’re an old pro or a new beginner, our April 2016 General Membership Meeting will help you better understand the basics, learn how the rules apply today and how to avoid costly personnel or employment related claims and lawsuits.

Be sure to join us on Tuesday, April 19th as our panel of employment law attorneys and expert moderator, AAOC board member and apartment industry veteran, James Wohrman, help to breakdown the basics, changes and updates to employment law as it pertains to our industry. Come for the learning, bring your questions and be sure to stay for the business mixer after the program.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

T

his past month I had the privilege of representing the Apartment Association of Orange County at the annual National Apartment Association Capitol Conference. Each year, thousands of apartment industry professionals, NAA affiliate members, staff, and volunteers travel to Capitol Hill and literally walk the “Halls of Congress” to lobby their lawmakers, educate legislative and policy staff, and show the strength of our industry. It is always fun for me, as The Hill is my old stomping grounds. But moreover, the “CAP CON” is an impressive display of force, and the numbers of industry professionals present is not lost upon the Members of Congress.

According to NAA statistics, more than 100 million Americans rent, and up to half of all new households formed this decade are potential renters.

Everything that happens on Capitol Hill can impact our ability to meet this demand for rental housing, so it’s critical that Congress understands and appreciates this industry’s unique needs when it comes to housing finance reform, tax reform or any number of policies under consideration.

This year’s focus in Washington DC was Section 8 reform. With the help of NAA’s Greg Brown, who’s monthly column Federal Focus appears here in Apartment News Magazine, we were able to meet with policy team members of our own Orange County 6

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Molly Kirkland and Lou Penrose at the 2016 NAA Capitol Conference.

Congressional Delegation.

The Section 8 Housing Choice Voucher Program has long served as America’s primary method of rental assistance. The program provides subsidized rents for qualifying low-income families in private rental housing, including apartments.

However, the program’s potential success is limited by too many inefficient and duplicative requirements, which discourage private providers from accepting vouchers. These include a required three-way lease between the provider, resident and the public housing authority; repetitive unit inspections; resident eligibility certification; and other regulatory paperwork.

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to a Section 8 voucher holder.

Common sense reforms that could help control costs, improve the program for both renters and property owners, and increase private housing participation include: (1) putting a reliable funding formula in place; (2) streamlining the property inspection process; and (3) extending the contract term for project-based vouchers from 15 to 20 years.

The apartment industry contributes substantially to the housing market and the economy at large. We strengthen communities and grow local businesses.

In fact, apartments and our residents support more than 25 million jobs across the country.

That is a great message to send to our federal lawmakers. And, with respect, hand delivered by yours truly, that message was well received.

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

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General Membership Meeting

& Business Mixer

Tuesday, April 19, 2016 7:00pm-9:00pm Embassy Suites 11767 Harbor Blvd, Garden Grove 92840

Employment Law for Landlords: Minimizing Liability & Lawsuits

Common Suits and Pitfalls Lodging Credit and How to Use It You say “Contractor” the law says “Employee”: 1099 vs. W-2 Timekeeping Requirements & Penalties Do I Need to Have Worker’s Compensation Coverage?

James Wohrman President FDC Management

Alexander Harwin Partner Brisbois, Bisgaard & Smith

Christine Baran Partner Fisher & Phillips

Beth Schroeder Partner Lathrop & Gage

sponsored by Register at www.AAOC.com to be entered into our door prize drawing, courtesy of our PSC Members in attendance

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Sacramento Report

BY JON SMOC K & RON K I NGSTON

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important measures having a direct ast month’s article described impact on property owners and manseveral contentious issues likely agers. The bills that are listed in this to be in the forefront of this segment of reportage are ample fodder year’s legislative battles. Not to be for much discussion and debate. disappointed, the deluge of bill introAssembly Bill 2502 (Mullin) ductions in the weeks following affect those and a host of other equally worthy would authorize local governments to establish price controls on new subjects of concern. Your lobby team is now tracking closely about 150 bills developments, as a condition of developof varying interest, concentrating ment, which require the provision of JLE.ad:Layout 11:21 AM Page 1 significant time 1and3/8/10 effort on the most residential units affordable to, and

occupied by, owners or tenants whose incomes do not exceed the limits for lower income, very low income, or extremely low income households as specified in the Health and Safety Code.

The bill seeks to validate below-market housing set-asides and nullify the effect of the seminal Palmer decision that successfully challenged the efforts of the Smock/Kingston — continued on page 10

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A forum for networking, information and education

When Disaster Strikes Your Community…

Who Will Be in Charge? You or the Residents?

When disaster strikes, how will you respond? Do you have an emergency plan in place? How many times have we thought that an emergency won’t happen to us, or, if an emergency does happen that we will be saved by an organization like FEMA? We need to stop avoiding the chance to be prepared and start planning NOW, before disaster is upon us.

From porters to maintenance technicians, resident managers and leasing staff, everyone will gain knowledge that will help communities react properly during an emergency.

Learn the following preparedness tips, from our expert: • How to prepare for extended loss of utilities on your property • How to gather ordinary items to create a disaster kit • How to educate residents about your emergency plan

Our Guest Speaker: Chris Wharton Basecamp Expeditions

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Wednesday, April 27, 2016

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11:30 am..................... Registration & Networking 12:00 pm –1:30 pm..... Lunch & Program

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman Cost:

Member: $40 per person PSC Member: $50 per person Non Member: $60 per person

Register TODAY! Call (714) 245-9500 or go online www.AAOC.com

(Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

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EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840 Cross Streets: Harbor & Chapman

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Smock/Kingston — continued from page 8 City of Los Angeles to impose these adverse conditions. (The US Supreme Court denied hearing on an unsuccessful facial challenge to a similar San Jose ordinance dealing with on-site belowmarket set-asides for low-income persons in for-sale residential developments.) The operational effect of longterm (e.g., 55 years) price controls via “inclusionary housing” is viewed by many as even worse than rent control.

Senate Bill 1053 would require all rental property owners to participate in the federal government’s voluntary Section 8 voucher program. The federal

Section 8 housing program provides financial assistance to qualified lowincome tenants through a voluntary contract mechanism that provides direct payment to owners of a portion of the rental obligation. The bill would alter the definition of “source of income” so as to encompass the voluntary Section 8 voucher program as well as any other public or private assistance program for low income tenants. The practical effect of this measure is to mandate contracting with third parties under a variety of different circumstances and different programs.

Enforcement of the mandate is through CalFEHA, the principal

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(714) 245-9500

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anti-discrimination statutory scheme.

Assembly Bill 2819 would modify the “60-day masking rule” dealing with closing public access to court actions involving unlawful detainer (eviction) cases. The measure would provide that UD court records remain closed to public access indefinitely thereafter unless the property owner prevails and presents the appropriate paperwork to close the case by judgment or stipulation of all parties.

Assembly Bill 2003 and Assembly Bill 2312 both deal with forms and procedures in unlawful detainer cases, designed to assist the courts and parties in more expedient and transparent resolution. AB 2003 would require early disclosure of attorney involvement in defense assistance at any stage of the proceeding, with specified time lines for notice and modification of appropriate Judicial Council forms to reflect this as well as detailed information regarding any alleged habitability claim. AB 2312 would require periodic

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confirmation that future rent obligations had been placed in the defense attorney’s trust account as a condition for contesting by jury trial a typical nonpayment UD case.

Assembly Bill 2760 would establish specific conditions and standards for support animals in rental properties.

In addition to obvious need for compliance with all federal, state, and local regulatory licensing laws and limitations, the bill requires that the tenant obtain a prescription from a California-licensed mental health care professional that may be verified by the landlord. The bill defines “support animal” to exclude a guide dog, signal dog, or service dog, thus applying solely to those cases which have spawned significant abuse through misuse of existing terms. The bill expressly permits termination or denial of tenancy for several stated reasons, including lack of notice to the landlord, animal not house broken, animal jeopardizes availability of property insurance, or animal poses threat to other tenants or the property.

Assembly Bill 2351 authorizes a local governmental entity to enact a rent control ordinance for a mobilehome park within its jurisdiction whenever the vacancy rate in the park exceeds an unspecified percent over an unspecified number of months or where the rent charged to residents exceeds an unspecified percent of the average rents for mobilehome park residents within an unspecified radius of the park.

The foregoing are just a few of the more prominent bills that have been singled out to alert the association members of the tough road ahead in a very regulated environment.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

A

couple of weeks ago, one of my more senior residents fell and broke her hip. Her health has been deteriorating over the past several months, and this has really affected her mobility. She is now in a wheel chair most of the time. She’s lived in our community for many years and I’d hate to see her move, everyone loves her. Her son asked if I would take out the carpet, and install vinyl flooring throughout the unit so that her wheel chair could get around easier.

He also requested that I install grab bars in the shower and in the bathroom. He kind of implied that I must do it at my expense because of the ADA requirements, whatever they are. Now this resident is very sweet, but my husband and I are barely making it as it is. Do I have to pay to install vinyl flooring and grab

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bars in the apartment?

No, you do not have to bear the cost, however you must allow a disabled tenant to make reasonable modifications to the rental unit to the extent necessary to allow the tenant full enjoyment of the apartment. The resident must pay for the modifications, and the modifications must be done in a workmanlike manner.

You can require that the tenant signs an agreement obligating the resident to restore the premises to their original condition upon termination of the tenancy. Although you cannot require an additional security deposit in this situation, you can require that the tenant deposit sufficient money into an escrow account, to be held for the benefit of the landlord, in order to assure that

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the premises are returned to their original condition. The money that is deposited into escrow is not a security deposit, and is not limited by the twomonth limitation.

My rental agreement has a provision requiring that “the prevailing party shall recover reasonable attorney fees and costs in the event litigation is commenced.” It goes on to state however, that attorney’s fees are capped at only $500. I’m thinking of crossing out this last part, I don’t want to limit my recovery if I ever have to sue the tenant. What do you think?

Q&A — continued on page 14

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Thursday, April 28, 2016

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on April 28, 2016 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Q&A — continued from page 12 Keep the provision as is. Do not strike it.

Attorney fees provisions are important provisions and should be included in all rental agreements. The vast majority of litigation involves the filing of an unlawful detainer by the landlord against the tenant. Landlords prevail in 99.9% of all cases, and should be compensated for their attorney fees expended. Attorney fees for evictions generally do not exceed $500, even in most contested matters. Remember, court costs are not attorney fees, are not capped, and get added to the judgment. Most courts in Southern California calculate attorney fees in accordance with a court schedule, rather than actual fees incurred.

Typically, courts allow $350 to $450 as recovery for attorney fees, even in a typical contested eviction. The purpose of the cap is to dissuade tenant attorneys with too much time on their hands from demanding jury trials, and from

filing frivolous lawsuits against landlords. If the potential for recovery is limited, the incentive to bring an action against you the landlord is greatly diminished. Also note that when judgment is entered in your favor, and the judgment includes an award of attorney fees, then all post judgment attorney fees are recoverable and can be added to the judgment during the entire period of time you are attempting to collect. Not only does your judgment accrue interest at the rate of 10% per year, but all those collection fees can be recovered as well.

Most of the time, my tenants and I are able to work things out without any drama, but sometimes we disagree as to just who is responsible for making certain repairs to the apartment. Can you give me some guidelines that will help me decide if the repairs are my responsibility or the responsibility of the tenant?

Your lease agreement may address certain issues specifically, but absent any lease terms to the contrary, the following general rules apply. Residential rental units must be “habitable”. In legal terms, “habitable” means the rental unit is fit for persons to live in and that it substantially complies with state and local building and health codes that materially affect a tenant’s health and safety. The law makes both landlords and tenants responsible for certain repairs, but you are ultimately responsible to ensure the unit is habitable. You are not responsible under the “implied warranty of habitability” for repairing damage caused by the tenant, his guests or his pets. You are responsible to take care of the habitability items, but your rental agreement can determine who takes care of the minor repairs.

California law lists several items that are required to maintain a habitable unit, these are effective water proofing Q&A — continued on page 16

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There’s No Need to Pack a Suitcase

Training is Just a Click Away No tickets to lose, no security checkpoint hassles, no jet lag. Just interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips. And, you may earn 50% of your annual CEC requirements from these online courses due to our partnership with Grace Hill, the industry’s leader in online education!

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership For more information, access our website at aaoc.com.

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Q&A — continued from page 14 and weather protection, including unbroken windows and doors; plumbing in good working order, including hot and cold running water connected to a sewage disposal system; gas facilities, heating, and electrical in good working order; clean and sanitary buildings and grounds; adequate trash receptacles; floors, stairways and railings in good repair. Additionally, each rental unit must have a working toilet, washbasin and a bathtub or shower, operable dead bolts on the main entry doors, window locks, smoke and carbon monoxide detectors. A landlord is also responsible for the installation and maintenance of the inside wiring for one telephone jack.

Tenants must take reasonable care of the rental unit and the common areas.

Tenants are responsible for repair of all damage that results from their negligence, abuse, or acts by their family, guests or pets. Tenants must do all of the following: keep the premises “clean

and sanitary,” use and operate gas, electrical and plumbing fixtures properly; dispose of trash and garbage properly, not destroy, damage or deface the property, not remove any part of the structure, dwelling, facilities or equipment, must use the premises as a place to live, and use the rooms for their intended purpose, and notify the landlord when dead bolts and window locks don’t operate properly.

What types of repairs can I require the tenant to take responsibility for?

A landlord and tenant can agree, in writing by the rental agreement, to allocate responsibility for minor repairs between them. Often landlords and tenants may agree that certain items, amenities, will be the tenant’s responsibility to maintain. These may include refrigerators, washing machines, pools or spas, air conditioning, and minor plumbing issues. Often, landlords and

their residents may agree that the landlord would be responsible for any main line sewer backup, while the resident would be responsible for all other drain clearing.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 245,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

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Federal Focus — The NAA Connection

BY GR EG BROWN

B

ack in November, the House of Representatives, as is its tradition, released the work schedule for the coming year. Besides the standard recess periods around holidays and the month of August, there would be six additional weeks of recess where members would be in their districts, not in Washington. As is my tradition since joining NAA, I checked the 2016

Capitol Conference schedule to see if one of these extra recess periods overlapped with our Lobby Day. Indeed, it would. The Senate would be in session on March 9, but the House would not.

While I had confidence that our members knew the value of meeting with Congressional staff, I was worried that our attendance would be hurt by the lack of Representatives in Lobby Day

meetings. Boy, was I wrong!

This month 718 individuals attended the 2016 Capitol Conference and 558 of those participated in Lobby Day. This is an 11.5 percent and 40 percent increase from 2015, respectively!

Even more, these figures do not include individuals who did not come to Washington, D.C. but are conducting meetings at home. Counting in-district

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meetings before the Capitol Conference and our Lobby Day meetings on March 9, 386 offices were touched in person by NAA members. Most of the remaining 150 Congressional offices received a personal letter and issue materials and the few that remain will be contacted directly, in-district later this month. In short, the industry mobilized like never before and the offices of all 535 members of Congress are hearing our messages on improving the Section 8 program for apartment owners, increasing the availability of flood insurance coverage and placing housing accessibility before frivolous litigation.

We certainly made an impact this year on Lobby Day; however, we are only getting started. Lobby Day is the jumping off point for what we are calling “Advocacy 365.” This program reflects a commitment to advance the cause and concerns of apartment owners and operators year-round. That means

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building relationships with policymakers, being active in local, state and federal grassroots campaigns, supporting political programs and recruiting colleagues in the industry to add their voices to the effort. This kind of commitment is what makes the difference when policy decisions are being made.

Resources are being developed now to support the work of NAA affiliates and their members on Advocacy 365. Look for those to be deployed soon.

Speaking of effective advocacy, part of being effective is knowing what relationships the industry has with policymakers as well as the strength of those relationships. To that end, we will soon deploy the RAP Index, a survey tool which helps identify key contact relationships between our members and federal and state policymakers. I strongly urge you to take a few minutes and complete this very short survey that you will receive via email later this month. You will be helping us build a

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strong and vibrant advocacy team on behalf of the industry and your business.

Finally, I’m pleased to announce the completion of NAA’s toolkit “Emotional Support Animals: A Practical Guide to Reasonable Accommodation Requests.”

The toolkit contains the basics of fair housing law as it relates to assistance animals, frequently asked questions, sample forms and scripts for front-line staff to utilize in various scenarios involving reasonable accommodation requests. There is no substitute for your own legal counsel when it comes to complying with fair housing laws; however, this material is useful in educating staff who receive these requests.

You can find the toolkit on the NAA website.

Thanks for reading. Talk with you next month.

Regards, Greg

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I am going to university and want to use my DYI skills to supplement my income. Being that I live in a college town, there are a lot of rentals aimed at students. Since students are sometimes hard on their living quarters and move a lot, I figured there might be a maintenance market for repairs and making rooms and rental units rent ready. I don’t

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have a lot of money to invest in tools and want your recommendation for the minimum I might need tool wise to get started? Bryan Dear Bryan: Good thinking Bryan, you might just be on to something; students can be a bit hard on rental units! Keeping in mind that as a college student yourself, you have limited funds, so other than a

cordless drill, we will leave power tools out of the picture. The majority of the repairs will involve drywall, plumbing and cleaning. Other than light bulbs, leave the electrical to the pros.

Basic Tools: • Retractable utility knife • 5 in 1 paint scraper • Drywall saw • Drywall mud and tape • Bucket

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• Hacksaw • Claw hammer • Tape measure 25' • Caulking gun • 6 way screwdriver Maintenance — continued on page 22

Visit our Buyer’s Guide beginning on page 51 for the resources you need!

(714) 832-3651 FAX (714) 832-7781

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$50 + Tax

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Maintenance — continued from page 20 • Adjustable wrench • Channelock tongue & groove pliers • Small hand snake for bathroom sinks • Toilet plunger • Broom and dust pan • Gloves

• Safety glasses • Step stool • Cordless drill/screwdriver This is a limited tool set used for light duty work. Try to buy quality tool. Many can be found at garage sales for a fraction of the retail price. With these tools, you will be able to change a faucet, repair drywall holes, unclog bath sink drains, caulk bathtubs, haul trash etc.

• Flashlight

Dear Maintenance Men, I am planning major remodel work to my 4plex and need some advice.

My contractor has told me not to worry and he will have everything under control but I know that city inspections can cause serious delays if we are not ready for them or do something wrong. I am not an expert or experienced in construction, what should I watch for as far as the actual inspections are concerned? Bob Dear Bob: It is not often we are able to share our experience on the actual general contracting and building side of our business so, thank you for your question.

We have listed the top reasons why professionals do not pass inspections taken from a 2015 JLC (Journal of Light Construction) survey.

Foundation: Improper reinforcement or support of rebar.

Wall Framing: missing fire-blocks, hold down straps etc.

Floor framing: missing anchor bolts, sheeting nails missing joist.

Trusses: bracing not installed, improperly connected to wall plate.

Roofing: over driving of nails in shingles, missing nails, incorrect felt.

Window and Door: improper flashing, inadequate fire rating, improper weather stripping.

Handrail: Improper height or spacing Plumbing: missing nail plates, improper pipe support.

Electrical: missing grounds, GFCI protection, labeling of circuits.

Decks: deck not built according to the plans, improper handrail installation.

Dear Maintenance Men: I have been contemplating the purchase of a high pressure sprayer for my employees to use in maintaining Maintenance — continued on page 24 2 2

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2016 N VERSIO

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Maintenance — continued from page 22 and cleaning around my apartment buildings. Because these pressure washers produce a powerful stream of water, I am worried about my employees hurting themselves or damaging the building. What size machine do you recommend and how safe are they to use? Should I rent one first? Julia Dear Julia: As with any large ticket items it is always prudent to “try before you buy”.

Fortunately there are a variety of rental places to choose from which carry all sizes, makes and models.

A rental yard will often use the best and longest lasting machines. Most times these companies can provide you with the best information on the products in regards to maintenance, wear and tear, life expectancy and performance.

In regards to workers safety, look at the operators manual for the best advice

on personnel safety wear and use.

These machines can produce a very powerful jet of water capable of ripping through clothing, skin and even break small bones. You should always wear goggles, leather gloves, and steel toe leather work boots with nonskid soles.

Stucco and wood siding are especially susceptible to damage when using a power washer. Use the lowest setting and wide spray nozzle to avoid damage. Lightly mist stucco surfaces if cleaning is your objective. Keep nozzle adjusted to spray not stream and approx. 2' to 3' away from the surface.

As with most things, proper training will help insure safe usage of power tools.

Please call: Buffalo Maintenance, Inc for

Frankie Alvarez at 714 956-8371 Denise Arredondo at 714 778-0480.

CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/BuffaloMaintenance

Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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February General Membership Meeting Recap

Rick Hatlelid with Biosweep of North Orange County talks to member John Jennings about the services they offer, all organic surface protection.

The fellas of Advanced Powerwashing, a new PSC Member, network before the meeting.

Kris Vosburgh from Howard Jarvis Taxpayers Association speaks to our members about the threats to Proposition 13.

Celebrating Milestones with our Members. Celebrating many years with the AAOC, we presented Certificates of Appreciation to (from left) Helen Esh, Joanne Boulter, Fred Huggler, Alan Wagner, Marlene Dauger, Duane Tonelli, and Alan Dauger.

Motti Gabler of the National Center for Audio & Video Forensics presents his door prize to winner‌ Catherine Robinson!

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Do you have a Disaster Preparedness Plan?

BY CHRIS WHARTON

D

isasters occur all the time. We see them on the news. We all worry about them happening to us one day. Southern California?

Damn! A controversial 2015 study by NASA found a 99.9% chance that Los Angeles will experience a large earthquake and very soon. The controversy from this study? Others argued it was 85%. Little doubt about it, “A major earthquake here in Southern California?”

Not a question of if it will happen, but when.

Before we start, here is the good news. 99.99% of us will survive even the largest of disasters almost unscathed.

Take that to the bank.

Now here is the bad news. The real disaster happens after the destructive phase has ended. The real disaster is when you are stuck in your home with the potential for complete loss of utilities and services. The power out, roads down, sewage system damaged and water supply compromised or worse even, contaminated.

We do not need our disaster plan for the destructive phase. We need it for what comes after the destruction.

Is there more good news? Very much so! What if I told you that 99.99% of you already own most of, if not all, of the items needed to build a robust and effective disaster kit? That is exactly what I am telling you. The thing most people are missing? The basic training to create the plan and build the kits.

Disaster Plan — continued on page 28

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Disaster Plan — continued from page 26 Sadly, as a responder, I have seen a disaster or two. Large ones, small ones, wet ones, windy ones, and some that are beyond almost any kind of description. The one constant? Far too many of the people I have seen go through these events did not have any kind of plan in place and no kit at hand. Once the destruction stopped, they became wholly reliant on the actions of others.

This bothered me and continues to bother me. On one response mission to Japan’s earthquake and tsunami in 2011, we arrived too late. We were armed with far too few tools and we took far too few personnel. From the moment we arrived, we understood that our story would be told, not through the number of people we helped, but through the number of people we were unable to help. Somewhere on this mission, I finally realized something blindingly simple and it has driven me ever since. If we can get to people

before disaster strikes, rather than just respond after one strikes, we will save more lives than a thousand response missions could ever hope to save.

When I came back from Japan, I took a long hard look at the industry that supplies training and equipment for people preparing for a really bad day. What I found left me speechless.

Here were these so-called experts advising people to stock emergency candles and offering guidance on the use of bleach to clean drinking water.

I found an entire industry selling kits made of cheap junk and propagating survival concepts that were meant for soldiers in far off war zones.

I am determined to challenge this industry and these insane ideas on all fronts.

Most residential properties in this nation are wood frame buildings. You do not have to be a responder to grasp that these so-called “emergency candles” are a blatant fire hazard, especially in homes that potentially have a gas leak

or two. Also, consider homes where the residents may be fatigued, inattentive, maybe just worried about other things.

We should challenge the absurdity of using bleach to clean drinking water.

Anyone, especially someone who is stressed and worried, could get that bleach/water mix wrong and become a needless, and wholly avoidable, secondary casualty. Did I mention boiling is basically awesome?

We should challenge business continuity plans that provide insurance on buildings but neglect to consider the humans that reside there and make no mention of, or even provision for, their very basic human needs.

Let me restate a fact. Most of us will survive even a major disaster. The real disaster comes after the destructive phase has ended and you are stuck in your home for an unknown amount of time with a potential loss of all services and utilities.

Let’s say your structure survives the disaster pretty much intact but

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suffers a prolonged loss of sewage disposal. Does your property have a plan? Does your plan offer guidance for occupants on how to endure without turning the building into an uninhabitable structure?

We must train our people in the basics of self-response. When “the big one” strikes, expect your emergency responders to be overwhelmed and understaffed. Expect your property to experience complete loss of all utilities.

Finally, expect this scenario to be prolonged for a month or more.

Insurance and business continuity are words that do nothing for the people living in properties under those conditions. Their needs will be simple and yet critical: Water, food and shelter, even perhaps some first aid. But I can tell you from experience what they will need the most. Someone in charge.

Someone caring for them and listening to their needs and their concerns. They will need someone discussing and planning interim solutions on their

behalf. Humans need other humans mostly...on very bad days.

Disaster training, pfft! This is not OSHA mandated so who has a budget for it? And anyways, disaster training, ain’t that done by bug eating doomsday preppers?

The training must be simple! We are not training soldiers and survivalists.

We are training regular people. We must keep it so simple we can all master the skills taught.

The training must be sane! We are not going to create buy-in if the training is for zombie invasions or electromagnetic pulses from the stars. No guns or bug eating. No prepper type insanity (candles and bleach). Our trainers should be experienced responders, not preppers.

This training must be affordable!

Who has a budget for this? How do we say to the boss “Hey, I need lots of money to prepare us for something we hope never happens?”

This training must be within the

reach of all companies and communities.

Why? Because business continuity is a phrase that does not save lives. And insurance? Well it is great for the things we can easily replace or rebuild. Where it fails is the preservation of life. Prepare yourself, today!

Chris is a former Firefighter & Hazardous Materials Technician. He has worked in the Middle East, Europe, East Africa, and Asia. He founded Basecamp Expeditions in March of 2011 after his rescue mission following the Japan Earthquake/ Tsunami opened his eyes to how unprepared people were for this tragic situation. He is commited to saving lives BEFORE a disaster strikes rather than after one does.

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Keep Tenants Happy During Construction and Upgrades

BY BECKY BOWER, CIC AND RYAN GREEN

W

hen it comes to handling the maintenance around your rental, you have it in the bag.

You’re an expert at giving your property a little TLC, giving notice to your residents, and soothing any disgruntled residents. But have you mapped out a plan when construction or long-term renovations and repairs have to be done?

Incorporate courteous construction practices into your landlord playbook with these few tips.

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Communication Is Your Greatest Ally You’ve heard more than a handful of angry maintenance stories from peers, and maybe you have a few of your own.

Personally I can tell you I wasn’t quite as enthusiastic as my property manager was to communicate solely through written notes, especially when their spontaneous renovations took a month longer than originally stated. So before you even start planning out what you will need for the renovations, take some time to talk to your tenants. Performing

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significant property improvements might raise a red flag to your tenants that their home is about to be sold, so be sure to reassure them that’s not the case.

Giving written notice alongside personally telling your tenants is ideal.

However, you should try to contact your tenants in a way that they’ll feel comfortable. Whether it’s by phone or even a text message, show your tenants that you care by trying to arrange a Tenants Happy — continued on page 32

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/16

Legal Notices DESCRIPTION

PRICE

QTY.

FORM #

Bedbug Addendum (2013)

$ 5.95

_____

1170

Proof of Service (2015)

DESCRIPTION

PRICE $ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

$ 5.95

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1370

Rent Reminder (2015)

$ 4.65

_____

1120

Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

$ 5.95

_____

1430

Notice of Change of Terms of Tenancy (2008)

$ 5.95

_____

1125

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

_____

1460

Three Day Notice to Pay Rent or Surrender Possession (2015)

$ 5.95

_____ *1140

Agreement to Rent or Lease (2013)

$ 6.95

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1470

Three Day Notice to Perform Covenants or Quit (2015)

$ 5.95

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1160

Application to Rent (2016)

$ 5.95

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Three Day Notice to Surrender Possession (2013)

$ 5.95

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Insurance Information for Residents (2015)

$ 5.95

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1330

Pet Agreement (2015)

$ 5.95

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Smoke Detection Device Addendum (2014)

$ 5.95

Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate

by Residents (2013)

$ 5.95

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1230

Move Out/Closing Statement (2015)

$ 5.95

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1420

Statement of Condition (2014)

$ 5.95

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1440

Notice of Resident(s) Intent to Vacate (2015)

$ 5.95

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1450

Notice of Termination of Tenancy (2015)

$ 5.95

Pre-Move Out Inspection Checklist (2014) Duplicate

$ 6.95

_____ *1500

1250

QTY.

FORM #

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1150

Apartment Rules and Regulations (2015)

DESCRIPTION

PRICE $ 5.95

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Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

FORM #

_____

1190

_____ 1390

DESCRIPTION

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Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2016)

$ 8.95

Miscellaneous Agreements

Courtesy Forms _____

Rules and Requirements

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Addendum to Rental Agreement (2003)

$ 5.95

Emergency Contact Information (2015)

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Security Deposit Agreement for Transfer of Deposit Rights (2014)

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Notice of Belief of Abandonment — Real Property (2011)

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Guaranty of Rental Agreement (2015)

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Notice of Right to Reclaim Abandoned Property (2015)

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Satellite Dish and/or Antenna Agreement (2005)

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Rent Proration Table (2007)

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

_____

Books, Manuals, and Forms Collection

Receipt Forms

QTY.

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$ 5.95

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$ 5.95

Notice of Denial to Rent (2016)

DESCRIPTION

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Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

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$ 4.65

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Notice of Intent to Enter Rental Premises (2015)

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Notice of Dwelling Unit Entry (2002)

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Service Request (2011) Triplicate

$ 10.55

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50

_____ Microbial Operations and Maintenance Plan — New 2016 Edition

(An Apartment Owner’s Guide to Mold)

$ 45.00

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____ California’s Landlord Law Book: Evictions

$ 29.95

_____ California’s Landlord Law Book: Rights & Responsibilities

$ 29.95

_____ Every Landlord’s Tax Deduction Guide

$ 25.95

_____ California Tenant’s Rights

$ 20.95

_____ Forms Collection (CD or USB)

$ 50.00

* Available in pads of 25 — All other forms available in pads of 50

Downloadable forms available at www.AAOC.com at no charge for members only YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office.

Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Num­ber ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________

OFFICE USE ONLY Sub Total

$______________________

Sales Tax

$____________________

Shipping/Handling $______________________ Grand Total

Address__________________________________________________________________

ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

City, State, Zip____________________________________________________________ Tele­phone (

A Wholly Owned Subsidiary of AAOC

) ____________________ E-mail_______________________________

525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Tenants Happy — continued from page 30 good time to perform construction based on their preferences. This is especially important if your tenant has young children or pets. When it comes to the written notice, which is important to have simply for documentation purposes, as a rule of thumb, it should have the following: • The date(s) and time the construction is going to take place • An estimate with how long it will take •

What the construction is improving, address noise concerns (if any)

• Any additional requirements for your residents • Your name and contact information • The contact information of your maintenance staff No one wants any unwanted surprises and the sooner your tenants know

important renovation information, the better. Alongside text updates, once a repair or renovation has been completed, follow up a week later. It’s important to not only know how your tenants are feeling about the changes, but it makes a big difference for your tenants to know that you care about their opinion.

The Complaints Unfortunately despite your best efforts, not every tenant is going to be understanding of the inconveniences these projects can create. Even with advance notice and a plethora of information, sometimes just simple construction noise can cause a rift between you and your tenants. When it comes to working with disgruntled tenants, Zillow®advises that you make good customer service a priority. Respond to any discontent immediately, make a point to talk to your tenants in person, and try to accommodate their needs. If they’re concerned about noise early in the morning, try to see if you can move

construction times to later in the day.

Even if it just means listening, most unhappy tenants can become understanding if they feel like their being heard and their problems are understood and will be dealt with.

Handling difficult tenants is obviously easier said than done. Handling and planning long-term renovations or repairs can be especially difficult.

However, with a good approach, you can be as great of a landlord during big renovations as you are with maintenance. It simply takes time.

Becky Bower is a writer for the ApplyConnect® Blog and a communications intern at ApplyConnect®, a consumer initiated tenant screening company. She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands

Tenants Happy — continued on page 43

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Networking & Outreach

BY MINDY WILLIAMS

N

ow is a great time to review new partnerships. Time to team up with local businesses to promote you both!

Here are some quick tips to make it happen

area. And ask residents as you see them of the two local businesses they frequent. florists, dress shops, jewelers, tanning salons, photographers, hair salons, car washes, realtors, website designers, publicists, printers, newspapers, magazines, radio shows, TV shows, direct mail companies, sign companies, bakeries, taxi services and car dealers.

1. Choose a complimentary business... Not a competing business.

Carefully consider what local business would help drive customers to you.. or help you keep your current resident base happy because of discounts, proximity or some other value. Make a list of five businesses that would appreciate a relationship... and list those in order of who would drive the most traffic to you. The best businesses to approach are the ones you or your residents have some affiliation with.

2. Make a map of businesses in your area

Make a map of businesses in your

3. Make a list of “what’s in it for me?” and “what’s in it for them”

any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.

RentandRetain.com.

Gift certificates, discounts, free stuff, co-marketing flyers, etc. are some things you can offer. You want it to be a Win for you, Win

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Make it as easy as possible for the other business to jump on board and say yes. Think through costs, responsibilities on both sides and put a time limit on the partnership and time to review/regroup.

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President of Rent & Retain Magazine and author of

guru when it comes to resident retention. She has

4. Make it win-win-win

for the other business and a Win for the residents. A good idea is to promise the company your business — so asking them to provide pizzas for your next team meeting, dropping off your personal dry cleaning there, etc.

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Pulse on the

A Quarterly Review of Key Financial Data for

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** F or Apartment Building Permits, Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles–Long Beach– Anaheim, CA Metropolitan Statistical Area.

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Marketplace

r the Apartment Investor

It’s the Economy, Stupid (Or Is It?)

BY N IC K LI E BE R MAN

I

f you’ve been awake at all in 2016 you’re aware that presidential debates, primaries and the surrounding theatrics have absolutely enthralled the nation.

Aside from the entertainment value though, what do voters really care about as they watch and listen?

Political strategist James Carville summed it up concisely in 1992: ”It’s the economy, stupid”.

The Clinton campaign, which Carville advised, rode that simple maxim all the way to the White House that year, wresting the presidency away from then incumbent George HW Bush.

The essence of the thought being, of course, that when all is said and done, Americans vote their pocketbooks first and foremost.

I don’t disagree with that unromantic, yet pragmatic observation about what leads us to cast our votes for a particular candidate, but allow me to toss a tangential question into the mix: Just how much influence does a president actually have on the economy during their presidency?

The chart (right) identifies five high profile economic indicators broken down by presidency over the “modern economic era”, starting with JFK in 1961. This quantifies, within broad categories at least, how the nation has fared economically, president by president, over the past ten administrations (five Democrat, five Republican).

The selected metrics reflect inflation (CPI), short and long term interest rates (3 month T-bill rates and 10 year

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Treasury yields), economic strength (Gross Domestic Product annual growth) and unemployment.

The Kennedy years had the lowest inflation, while the Carter presidency had the highest. The Reagan presidency had the highest short and long term interest rates, and Obama’s had the lowest.

GDP growth was strongest during Kennedy’s slightly less than three year presidency and weakest over the first seven years of the Obama administration.

LBJ takes lowest unemployment rate honors, with the figures peaking during Gerald Ford’s abbreviated term in office.

My own take away from the numbers is that a president’s policies and actions won’t necessarily manifest within their own White House tenure.

The analogy is the guy with a paddle trying to steer a battleship. That is, the massiveness that is the US economy and the momentum it carries into and out of individual presidencies limit

what any guy or gal in the oval office can get done.

In the final analysis, the presidency is a long term proposition bet. Yes, office holders are CEOs and chart the economic course during their terms, but effects may only materialize within the long term national continuum, thus defying the notion of neat, clean quantifications of success or failure.

Supreme Court appointments are just one example of the extended time frames of presidential actions.

Point being that voter expectations should be tempered regarding a president’s wherewithal to simply reboot the US economy or otherwise effectuate swift change.

And thus all of us, brainy or otherwise, should realize that the skill sets of the individual elected to occupy the White House for the next four years will not necessarily correlate to the economic conditions that ensue.

Unemployment 3 Month 10 Year Annual Avg. T-Bill Avg. Treasury Avg. GDP Avg. Interest Rate Yield Annual Growth (Inflation Adjusted)

US President

CPI Avg. Annual Change

Kennedy (Dem) 1961–1963

1.1%

2.77%

3.95%

4.37%

5.97%

Johnson (Dem) 1964–1968

2.6%

4.41%

4.82%

2.98%

4.18%

Nixon (Rep) 1969–1974

6%

6.07%

6.8%

2.86%

5.07%

Ford (Rep) 1975–1976

7.45%

5.42%

7.80%

2.6%

8.1%

Carter (Dem) 1977–1980

9.72%

8.51%

9.17%

3.34%

6.53%

Reagan (Rep) 1981–1988

4.65%

8.61%

10.75%

2.98%

7.54%

Bush (Rep) 1989–1992

4.35%

6.13%

7.98%

2.28%

6.3%

Clinton (Dem) 1993–2000

2.6%

4.76

5.53%

3.88%

5.20%

Bush (Rep) 2001–2008

2.83%

2.69%

4.41%

2.11%

5.26%

Obama (Dem) 2009–2015

1.38%

0.08%

2.58%

1.4%

6.85%

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A Word of Advice on Taxes from “Cash In on the Myths of Real Estate”

BY WILLIAM R. GORMAN, REAL ESTATE BROKER/OWNER, CCIM, AAOC PAST-PRESIDENT

I

n the March issue of Apartment News Magazine, I introduced my new monthly column with the goal of helping AAOC members recognize and profit from popular real estate misconceptions.

Each month’s column features a different myth from my book, Cash In on the Myths of Real Estate. I started

with the importance of getting your heirs involved in your investment properties. As I noted, even if you cannot get your children to help with the day-to-day operations, you need to teach them about wealth building through real estate!

For April, I am focusing on one of the few tax breaks that our government

still extends to property owners — i.e. the opportunity to avoid paying taxes on capital gains realized upon the sale of a personal residence.

Why would this topic be included in my book? Because many of my clients hate to sell any property that they own and often convert their personal residences into rentals.

Myth 3-9 Rather than sell your primary residence, keep it as a rental.

Popular Belief: Many people believe that, when buying another home, they should keep their previous residence as a rental property.

Bill’s Truth: When you sell your personal residence, you can choose to eliminate or defer taxes. This may be a good way to get started in the rental property business; but it also could cost you a fortune in taxes.

If you turn your primary residence into a rental property, you lose the opportunity to not pay taxes on a significant portion of the profits obtained from that sale. As of 2015, the tax code allows married couples to take advantage of an exemption of up to $500,000 in capital gains when selling their primary residence.

Let’s say you have decided to sell that home you purchased ten or more years ago. The likelihood is that you will walk away with substantial profits. If you do not sell, but hold the property as a rental, you are apt to be giving up $500,000 in tax-free money.

As the law is written, if you convert your primary residence into a rental property and don’t move back into that property within the next three years, you lose the tax exemption. So, when you go to sell that rental home, you will have to realize 100% of the capital gains. Your only option will be to exchange into another like-kind property, which simply means deferring the taxes (as opposed to eliminating taxes upon sale). And, with an exchange, your original cost basis moves to the new property. Thus, when it comes time to sell, your tax exposure will be even greater.

Tax laws do change, so it is important to always check with a tax advisor before taking any action.

Cash In: Be aware of good and bad tax consequences.

Never ignore tax-free benefits. They don’t happen often and sometimes they go away.

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In a sense, this particular myth scenario takes a contrarian approach to investing. The standard rule is to exchange and reinvest your profits to take advantage of what I call the Eighth Wonder of the World — compounding.

However, sometimes there are compelling and specifically quantifiable reasons to sell and take the tax consequences — or, in the case of selling one’s primary residence, the tax benefits.

Throughout my book I discuss the importance of looking at all of the options, quantifying the outcomes, and determining what best meets one’s wealth building goals. It is important to clearly define both your personal and financial goals in the process of creating your real estate plan.

That tax-free gain from the sale of your primary residence just might provide the means to check off one of those personal goals or a particular bucket list item — like getting your own book published.

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son and Broker,

At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage.

Tim Gorman, and by Randy Combs, Broker, and Sonya Loera, Realtor.

We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in.

Need Questions Answered?

Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

Contact one of our reliable membership service representatives at

(714) 245-9500 They will find your solution.

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

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Taxes on Dividends: ‘Qualified’ vs. ‘Nonqualified’

BY JASON SHERR

W

ith taxes and dividend income, seasoned investors have learned the special qualified dividend treatment can increase their after-tax return. They tend to find some dividend-paying stocks and mutual funds attractive because their total return includes both the dividend and any market price appreciation.

However, investors whose income exceeds certain thresholds need to keep an eye on the additional 3.8% Medicare surcharge. As of Jan. 1, 2013, single taxpayers with Modified Adjusted Gross Income (MAGI) of $200,000 and married couples with MAGI in excess of $250,000 are subject to an additional 3.8% Medicare surcharge on net investment income (which includes all taxable dividends).

For tax purposes, it’s important to

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know dividends are considered either “qualified” or “nonqualified.” Qualified dividends are: • Tax-free for those with income falling within the 10% and 15% brackets to the extent qualified dividend income remains within those brackets • Taxed at a 15% rate for those with income falling within the 25% to 39.6% tax brackets • Taxed at a 20% rate for higher income taxpayers whose income surpasses the 39.6% tax bracket Nonqualified dividends are taxed at the same rates as ordinary income (currently a 39.6% maximum).

What’s a ‘qualified’ dividend?

Qualified dividends are paid to

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investors in common and preferred stock of U.S. corporations where the income is derived from U.S. equity securities. Dividends passed through by mutual funds or other regulated investment companies can be qualified or nonqualified, depending on the underlying securities held by the fund.

If a fund receives a qualified dividend, the dividend will maintain its qualified status when passed through to shareholders. Distributions from partnerships and real estate investment trusts typically are not characterized as qualified dividends. Also, qualified dividends do not include distributions from preferred debt.

Dividends paid by certain foreign corporations may also be qualified.

Examples include: Dividends — continued on page 42

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4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts 5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY.

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

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It’s critical to obtain proper tax classification of an investment to determine whether the dividend is qualified.

Dividends — continued from page 40 • Shares represented by a publicly traded American Depositary Receipt (ADR) • Shares are otherwise readily tradable on an established U.S. securities market • Corporations incorporated in a U.S. possession • Corporations incorporated in a country having an income-tax treaty with the United States containing an exchange of information program approved by the U.S. Treasury Keep in mind that the foreign corporate dividend may remain subject to foreign tax withholding.

How does the qualified dividend tax treatment work?

For example, Jake has $66,100 in annual taxable income, excluding his dividends. Because he’s married and files a joint return, he would be in the 15% federal tax bracket. However, his $9,000 in qualified dividends pushes his total income in excess of $74,900, which pushes his income to within the level of the 25% tax bracket. As a result, $8,800 of Jake’s qualified dividends would be tax-free, while the remaining $200 [$75,100 (his total income) – $74,900] would be taxed at 15%.¹

Is there a required holding period?

To qualify for the special tax treatment, shareholders must satisfy a certain holding period² based on the type of stock held: • For common stock, shareholders must own the stock for more than a 60-day period containing the ex-dividend date.

• For preferred stock, the owner must hold the shares for more than a 90-day period including the ex-dividend date.

Active traders should monitor their holding periods carefully to benefit from the qualified-dividend tax treatment.

1 Although this example is conceptually accurate, the actual tax calculation Jake would perform on his tax forms would involve a separate worksheet to determine the amount of the qualified dividends that would be categorized and taxed at various rates.

2 When a stock trades ex-dividend, the dividend, when paid, goes to the seller. In general, the exchange designates a stock as ex-dividend a few days before the record date. Certain hedge positions may suspend the holding period for this purpose.

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

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Capital losses and offsetting qualified dividends Although dividends and long-term capital gains are taxed at the same rates, this does not mean capital losses can be used to offset dividends. However, if you have a net capital loss after offsetting all capital gains, up to $3,000 per year of capital loss may offset regular taxable income which may include dividends. When calculating the 3.8% Medicare surtax, the $3,000 additional capital loss cannot offset dividends.

Get the right advice It’s important to understand how dividends are taxed — this is only a brief summary. For more detailed information, contact your tax advisor. Keep in mind taxes certainly affect investment returns. The effects of taxes should be only one of many factors you consider when making investment decisions.

There are tax advantages to owning a qualified-dividend-paying stock — but that alone doesn’t make the stock appropriate for your portfolio. Before you make an investment, your Financial Advisor will work with you to consider a variety of factors, such as your longterm goals, time horizon, and risk tolerance, in addition to the tax implications.

Tenants Happy — continued from page 32

President- Investments. He can be reached at Wells Fargo Advisors is not a tax or legal advisor.

949-862-1248 or Jason.Sherr@wfadvisors.com

While this information is not intended to replace your discussions with your tax advisor, it may help you to comprehend the tax implications of your investments and plan efficiently going forward.Dividends are not guaranteed and are subject to change or elimination.

This article was written by/for Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice

Investments in securities and insurance products are: NOT FDIC-INSURED/NOT BANK-GUARANTEED/MAY LOSE VALUE. Wells Fargo Advisors, LLC, Member SIPC, is a registered broker-dealer and a separate non-bank affiliate of Wells Fargo & Company. ©2015 Wells Fargo Advisors, LLC. All rights reserved.

0515-04131 [96199-v1] 05/15

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

❏ Missing Asphalt Shingles

❏ Debris in Rain Gutters

❏ Missing or Cracked Composite Shingles

❏ Damaged or Missing Wood Shingles

❏ Failing Flat Roof Repair

❏ Cracked Mortar

and is a published writer.

Ryan Green has been working within the real estate and property management industries since 2005, and presently serves as the Marketing Manager for ApplyConnect®. He holds a degree in Business Administration as well as FCRA and Experian certifications for the rental property industry. Since 2014, Ryan has been a writer for the ApplyConnect® Blog as well as a contributing author for industry publi-

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

A P A R T M E N T

CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs

cations, news outlets and multiple forums.

714-538-3330

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The Power of the Positive “No”

BY ELAINE SIMPSON — OWNER, OCCUPANCY SOLUTIONS, LLC

H

ow many times a day do you say “no” to a resident or prospect? My guess is a lot! Our communities have many policies, regulations and requirements that we must enforce as part of our job.

Remember, nobody likes getting rejected, and when you say no, it can feel to your customer like a rejection. If someone asks a question in which you must reply “no”, try stating it in a positive way or offer an alternative. Often, this is a very subtle difference that can make a positive impression. Below are some examples of this process: • Instead of stating, “Your income does not meet our requirement” try saying, “Your income is below our income requirement” • Instead of stating, “No, we don’t have 3 bedroom apartments” try saying, “We have extra large 1 and 2 bedroom apartments” • Instead of stating, “We don’t accept pets” try stating, “We are a pet free community” • Instead of stating, “You can not park in that area” try saying, “For your convenience, we offer parking to the right of your building”

negative phrases, positive phrases and neutral phrases in customer/ resident situations.

procedure manuals, participated in numerous task forces during national mergers, acquisitions and

2. List and analyze the common service phrases your team currently uses.

3. Identify what makes the statement negative and what not to say in these situations.

4. Apply a list of customer friendly phrases using the power of the positive “no” for their daily resident/ prospect interactions including challenging situations for your community listed in #2.

5. Role-play and practice using the positive “no”.

dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With almost 30 years of experience in the multi family industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities

Sometimes, saying “no” is your only option, especially when correcting resident behavior or enforcing health and safety rules. But, if we practice using the positive “no” in most interactions, when we have to say “no” the impact is much stronger and the message is clearer to the person hearing it.

Elaine Simpson has been employed in the housing

throughout the United States. Occupancy Solutions assists communities by providing proven, costeffective techniques and strategies that achieve increased occupancy, improve resident retention, minimize expenses and increase net operating income. Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a National Apartment Association Education Institute Faculty Member,

industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager,

an Accredited Resident Manager and a Certified

site manager, executive director and finally senior

Assisted Housing Manager. Occupancy Solutions is

To provide exceptional customer service while enforcing rules, it is best to practice the power of the positive “no” as a team, below are some steps to brainstorm with your team to master this technique:

regional manager with communities in several states

proud to be a Women Business Enterprise Network

and portfolios containing more than 1400 units.

certified business. Let Occupancy Solutions create

Ms. Simpson has worked for local and national

solutions for your community. To learn more

industry leading companies and throughout her

about the vast range of services and trainings

career, has trained new managers across the

Occupancy Solutions can provide, please visit

1. Recognize the differences between

country, assisted in creating “Best Practices” and

www.occupancysolutions.com for more information.

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! ! !

An Australian Journey

Oct 6-27, 2016 !

! ! ! ! ! !

In 2016, Conde Nast made Australia destination of the year and there are too many reasons to list why. Now imagine a tour where we took some of the best experiences in Australia, over thirty cultural “wow” moments and created a 20-day tour adventure you will never forget. This is not your mass-market package tour to Australia, this is a custom-crafted tour with all the Stewart Tours magic our travelers have come to expect.

Starting in Sydney with wonderful activities like a private tour and tasting plate at the Including Tasmania famous Opera House, High Tea and! touring at the Sydney Botanical Gardens, and even getting up!

close and personal with Australian wildlife. We have packed the tour with experiences that you will always remember, from amazing scenic train trips, aerial observations, harbor cruises and even an afternoon Aboriginal walkabout. We will drive the Great Ocean Road in the south between Melbourne and Adelaide, staying multiple nights along the way. You will learn to throw a boomerang, play a Didgeridoo and try your hand at Aboriginal painting of your own boomerang.

In the heart of the tour, there will be many once-in-a-lifetime experiences like dining under a million stars at Ayers Rock, learning songs around an Outback campfire dinner, and visiting a cattle station. Imagine striding atop a camel at sunrise, the beautiful light casting colors onto the natural wonder of Ayers Rock. Pus don’t forget a visit to the outer Great Barrier Reef!

You are invited to join us this October with an easy direct flight right from Los Angeles and our special group airfare on award-winning Qantas Airways including all internal air for the tour.

You can view pricing and download a brochure at StewartTours.com or Call 866.944.3036 and we are happy to send you a brochure in the mail. Join us Oct 6-27, 2016 in the Land Down Under!

!"#$%#"&$%"'%"(&%)*+$&,$-.$/0

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MacDonnell Ranges Full Day Tour% Full Day on the Outer Great Barrier Reef Thala Beach Reserve Jungle Bungalow Stay Melbourne Colonial Tram Car Lunch Isle of Dead Tour in Tasmania (UNESCO) Bonorong “Feeding Frenzy” in Tasmania Visit to Incredible Mona Museum Drover Blow-out Exotic Edibles Dinner Yarra Valley Wine Adventure & Barrel Tastings

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

#1 REAL ESTATE TEAM IN ORANGE COUNTY-$404 MILLION IN CLOSED SALES FOR 2015!

4 u nits santa a na $99 9,000

WHAT ARE YOUR APARTMENTS WORTH?

Owner spent $80,000 refurbishing much of the property. Shows great! (2) 3 bedroom & (2) 2 bedroom units. Abundance of parking. Inside laundry hook-ups in all units. Close to Downtown.

featured property

mike thornton

If you’re curious about your apartments’ value in today’s market, just send us an email with the property address and we’ll send you a free comparative market analysis.

Send to: michael@stanfieldgroup.net

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realtor® #1 apartment agent in o.c.* michael@stanfieldgroup.net cal bre no. 01236638

*Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/14.

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A Special Welcome to Our Newest Members!

Cambridge Heights Senior — WinnResidential

New PSC Members Appliance Warehouse 3201 W. Royal Lane, Suite 300 Irving, TX 75063 Contact: Ron Parent (888) 572-7222

Hunter Properties Infinity Residential Marfatia Properties Oakwood Apartments — WinnResidential

Charitable Trust Administrators, Inc. 3 Via Zamora San Clemente, CA 92673 Contact: Charles McLucas (949) 981-4452

Sorelle — Fairfield Residential Watts—Tlhak Property

Ecova, Multifamily Home Tune-up Program 1362 Edinger Ave. #A Santa Ana, CA Contact: Doug White (702) 816-9157 Sarah Atkinson Insurance Agency, Inc. 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 Contact: Sarah Atkinson (714) 892-3351

B OP C

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

BTUC

(714) 245-9500

A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

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ISU—The Olson Duncan Agency olsonduncan.com (310) 373-6441 jim@olsonduncan.com

ISU—The Olson Duncan Agency has been in business since 1945. We are an independent insurance brokerage with a staff of 21 licensed professionals, serving both businesses and individuals with their various insurance needs and risk exposures.

Through our affiliation with the ISU International network, we bring together the market clout of the 4th largest U.S. Insurance Broker. These benefits include access to over 300 insurance companies and the expertise of insurance professionals in over 150 ISU offices in 38 states.

We are proud to offer our clients the high level of personal interaction inherent in an independently owned insurance brokerage combined with the strength and resources of a national organization...the best of both worlds.

Our key objective is to develop preferred, total account clients. A Preferred Total Account Client is one that has all or most of their insurance and other related services through ISU—The Olson Duncan Agency. We want to become a partner in helping you reach your goals via a productive long-term relationship. By handling all of your insurance, you have only one agent to call, the chances for gaps or overlaps in your insurance program are reduced, and you

are making use of your money and valuable time as efficiently as possible.

Allow us to explain a little about ISU and One Responsible Source™…

About 7–8 years ago, ISU conducted a focus group study where we talked to businesses and property owners to find out what they liked and didn’t like about their insurance. To our dismay, we found that most, if not all, really didn’t like insurance and didn’t bother to read their insurance policies.

They wished that someone else would just take care of it for them. That was the beginning of our model that we have termed “One Responsible Source™”: a solution for individuals and business owners so they don’t have to worry about their insurance.

With ISU—The Olson Duncan Agency as your One Responsible Source™ you will have a professional firm working for you to review your policies with your needs in mind.

We understand the interrelationships between the many forms of insurance you purchase and how a coordinated approach will not only save you time and money, but will provide a more secure approach to the management of your insurance exposures.

Get to know a few of our dedicated professionals:

Jim Kinmartin, CPCU* • Rotarian • Married 4 Years with wife Joanelle • Lives in Long Beach, CA • With ISU—Olson Duncan since 2007 • Dodgers fan and golf enthusiast

Mark Duncan, CPCU*

Daniel Whallon

• Married 10 years with 4 children ages 7, 6, 3, and 1 • Community Involvement: ShareFest, LA25, Kings Harbor Church, and Coaching Youth Sports

• Married 4 years with wife Christiana • 2 Children ages 2 and a brand new newborn • Graduate of Azusa Pacific University

* When you see CPCU (Chartered Property Casualty Underwriter) after the name of an insurance agent or broker, you know you’ve found a professional holding the most prestigious designation in the property-casualty insurance industry.

A CPCU has passed a series of university-level national courses and exams on a broad range of subjects, such as insurance, law, accounting, risk management and ethics. A CPCU must also be experienced in the industry and be committed to upholding the stringent and enforced ethical standards of the CPCU Code of Professional Conduct.

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

R&B Wholesale Distributors, Inc.

Apartment SEO

See the Advertisers Index on Page 72 for the location of our ad.

Advertising firm specializing in Websites, Search & Social Media Marketing.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Axiometrics, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Spicer Mechanical

Pierce-Eislen

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Antimicrobial Services

Property Owners Protection

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

SatisFacts c/o Internet Brands

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Biosweep of North Orange County

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Rental Publications & Services Apartment SEO

Apartment Market Research Data

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

ALN Data

Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment data and market research

Product & Service Council — continued on page 50

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

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Product & Service Council continued from page 49

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

South Coast Real Estate & Property Management

Industrial Laundry Repair

Real estate brokerage and property management.

Machine sales; Coin Operated Washer & Dryer Repairs.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

KIVA Kitchen & Bath

Appliances Sales, Service & Leasing

#1 nationwide provider of information and advertising services.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Finder

American Appliance Rentals

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

For Rent Media Solutions

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Lowe’s — Irvine

Appliance rentals and purchase solutions for properties and residents.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Appliance Warehouse

National Service Company

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

See the Advertisers Index on Page 72 for the location of our ad.

Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

Appliance World

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Zillow Rental Network

R&B Wholesale Distributors, Inc.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Apartment/Student Housing

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

RokitNow

Home Depot

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Appraisal

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Lee Walker Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

• Paving Stones • Curb & Gutters • Striping

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

Product & Service Council

Fully Insured & Bonded www.candcpavingcompany.net

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Product & Service Council continued from page 50

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Law Offices of Sam Chandra, APC

Awnings

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

The Awning Company

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Charitable Trust Administrators, Inc.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Bath Renovations Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Assistance in avoiding capital gains taxes on sale.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Complete kitchen and bath restoration and refinishing company.

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Asset Management Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Apartment Turnover Specialists.

Fisher & Phillips, LLP

Provides consultation services to firms in the multifamily industry.

Attorneys

South Coast Construction & Repair

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Ruzick & Wallace, LLP

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Boiler Systems

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Service 1st

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

(949) 552-7831

Product & Service Council — continued on page 54

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More Benefits for NAA Affiliates!

• •

Job Posts for Residential Property Management Industry

Résumé Searches for qualified candidates

•

• REWARD

Customized Company Forms regularly reviewed by attorneys

Designed to maximize profit and mitigatie risk, NAA CLICK & LEASE provides the support and stability for leasing success.

Learn more WWW.NAAHQ.ORG/LEASE

•

RISK

STRIKE THE RIGHT BALANCE BETWEEN RISK AND REWARD

•

Receive résumé alerts

Error checking functionality

Online application, e-signature & storage to support electronic leasing process

•

Savings from companies like Home Depot Pro, FedEx & Lowe’s Pro

•

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Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

South Coast Construction & Repair

Multicom, Inc.

Professional Apartment Services

Carpentry

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Stainless steel stairnosings for any flooring material or step.

Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We are a full service company specializing in interior renovations and unit turns.

Carpet Cleaning

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Lowe’s — Irvine

Nova Contractors, Inc.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Turnaround Solutions, LLC

R3 Construction, Inc.

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

A P A R T M E N T

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

We are a full service company specializing in interior renovations and unit turns.

Carpet Sales & Service

Do you know…

Home Depot

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

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Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Cleaning Service

Premier Roofing & Building Co Inc.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Nova Contractors, Inc.

Apartment Turnover Specialists.

Kitchen & bathroom remodeling, cabinet, granite, installations.

R3 Construction, Inc.

Custom & standard cabinets for all areas. No job too small!

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Stair Nosing, LLC

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Liquid Amber Designs

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Cabinets

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Camera Systems

Buying Group David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Water Heater/boiler service and installation.

Orco Apartment Supply, Inc.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

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Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

WASH Multi Family Laundry Systems

Duringer Law Group, PLC

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Collections

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council

Appliance Warehouse

Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com

— continued on page 56

DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICE

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach

Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

Coinmach is now

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

While this is a significant milestone in our company’s

history, in effect nothing has changed except our name.

Machine sales; Coin Operated Washer & Dryer Repairs.

You will continue to receive uninterrupted service at the

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

same great level you deserve. With over one million

machines in service, we’re the leading provider of commer-

cial and in-unit laundry solutions to the multi-family, student

National Service Company

housing, and university industries. Our customers know

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

that better laundry solutions equal improved resident experience. And that’s not only good for business

See the Advertisers Index on Page 72 for the location of our ad.

- it just makes life easy.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Simplify your laundry solutions today!

See the Advertisers Index on Page 72 for the location of our ad.

Chris Wilson 800-954-9000 x54330 chrisw@cscsw.com cscsw.com

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On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

H.H.H. Commercial General

Interstate Restoration

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

M & M Contracting, Inc.

McCormack Roofing Weatherproofing & Construction

Commercial Gas Grills

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

AEI Corporation

NPG — Nelson Paving

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Construction Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

General Contractor Specializing in Multi-Family Remodel.

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Roofing & General Construction Bishop Inc.

Property Owners Protection

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Consulting

Brent Collins Construction

Investment Capital Real Estate

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Brooker Associates

NPM Staffing

Design Build Contractor specializing in exterior restoration and fencing.

Point Blank Consulting

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

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Provides consultation services to firms in the multifamily industry.

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

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Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Buffalo Maintenance, Inc.

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

A P A R T M E N T

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com Install 1” thick pavers over existing concrete.

EmpireWorks

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Pavescapes

Business Succession, Estate & Tax Strategy and Investment Planning.

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Turnaround Solutions, LLC

Contract Services Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Countertops Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Door Locks & Hardware

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Kwikset

We are a full service company specializing in interior renovations and unit turns.

Deck Coatings, Magnesite Repairs, Waterproofing Brent Collins Construction

21st Century Doors & Windows

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

McCarthy Roofing

Lowe’s — Irvine

Kwikset manufactures and markets a complete line of door locks and hardware.

Doors & Windows

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Laminate, quartz & granite available. No job too small.

Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council

Bathtub & Tile Refinishing.

— continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council continued from page 57

Drain Cleaning California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Elevator Services

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Performance Elevator Contractors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com www.performanceelevator.com

Providing exceptional service for competitive prices.

Energy Management Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Electrical Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Ecova, Multifamily Home Tune-up Program Doug White 1362 Edinger Ave. #A Santa Ana, CA 92705 (702) 816-9157, Fax (866) 702-0185 hometuneup@ecova.com

Fire Life Safety.

KD Electric

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Environmental Services American Environmental Specialists, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Flat rate prices for all apartments. Certified Boiler Specialist.

Biosweep of North Orange County

Electric Vehicle Products

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Dick Wardlow Insurance Brokers

Appliance rentals and purchase solutions for properties and residents.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

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Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Evictions Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

D & D Technologies Gate Hardware

Interstate Restoration

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Financial Planning

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

ACI Commercial Insurance Broker, Inc.

Restore 247

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Fire Extinguishers

Axiometrics, Inc.

Commercial Fire Protection

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire Life Safety.

Shield Fire Protection

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Fire & Flood Restoration Biosweep of North Orange County

Security video enhancements to aid in evictions and insurance claims.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Flooring Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Product & Service Council — continued on page 60

Fencing & Gates Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

SAFE HARBOR EXCHANGE

Design Build Contractor specializing in exterior restoration and fencing.

Qualified Intermediary for I.R.C. §1031 Exchange

Buffalo Maintenance, Inc.

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

866-331-1031

See the Advertisers Index on Page 72 for the location of our ad.

www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

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Product & Service Council

General Contractor

continued from page 59

Argos Independent Contractor

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

General Contractor Specializing in Multi-Family Remodel

Enovative Group

Handyman

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Buffalo Maintenance, Inc.

Stainless steel stairnosings for any flooring material or step.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Garage Doors

Mineral Wells Landscaping & Building Inc.

Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

NPG — Nelson Paving

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Hardwood Floor Refinishing

Pavescapes

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Stair Nosing, LLC

Stainless steel stairnosings for any flooring material or step.

Install 1” thick pavers over existing concrete.

Heating & Air Conditioning

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

See the Advertisers Index on Page 72 for the location of our ad.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

(949) 651-0999

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Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

License #0462338

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Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Dick Wardlow Insurance Brokers

Rey Insurance Services, Inc.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Sarah Atkinson Insurance Agency Inc.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Hayward Tilton & Rolapp Insurance Assoc.

L and D Appliance Corp.

Commercial, Personal & Health Insurance.

Major appliances for apartments.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com

Providing insurance and financial services.

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

ISU — The Olson Duncan Agency

Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Internet Services Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Independent insurance brokerage representing commercial building owners and operators.

Nelson & Associates, LLC

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

#1 nationwide provider of information and advertising services.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Property Owners Protection

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide

Product & Service Council — continued on page 62

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

RASH YAMBO DECKING & STAIRS

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

We are the leading screening and risk management provider for the multifamily industry.

Fully Insured • Lic.# 804656

Free Estimates

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Up to 10 Years Guaranteed

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Product & Service Council continued from page 61

SatisFacts c/o Internet Brands

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Western Multi-Family Renovation

Chase Multifamily Lending

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Citizens Business Bank

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Landscapes/Hardscapes H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Zillow Rental Network

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Business Banking, Apartment Loans/Commercial Loans.

Credit Union of Southern California

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Kitchen Renovations Buffalo Maintenance, Inc.

Mineral Wells Landscaping & Building Inc.

Commercial Lending

Pavescapes

Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

Install 1” thick pavers over existing concrete.

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Luther Burbank Savings

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Seacoast Commerce Bank

Turnaround Solutions, LLC

Industry specific banking services for Property Management Companies.

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Wells Fargo Multifamily Capital

We are a full service company specializing in interior renovations and unit turns.

Bona Fide Mortgage

DirecSupply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

Chase Commercial Multifamily Lending — Scott Schweer

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Subsidiary of Ray Roberts Realty, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

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Orco Apartment Supply, Inc.

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

N E W S

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Fax (562) 430-0693

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Roberts Management & Investments

A P A R T M E N T

Specialized lending programs for multifamily properties.

Lighting

See the Advertisers Index on Page 72 for the location of our ad.

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Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Lending Institutions

3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

(562) 430-3588

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

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R&B Wholesale Distributors, Inc.

Commercial Fire Protection

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Real Estate & Property Management

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management.

Fire Life Safety.

Maintenance, Repairs, Products

Marketing

Enovative Group

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Lease Labs

Industrial Laundry Repair

Mold Remediation

Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Premier Roofing & Building Co Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

$550.00

Includes location, excavation, repair and backfill up to 4 hours

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Ornamental Iron

continued from page 63

Brent Collins Construction

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Natural Gas Consulting Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Outdoor Furniture & Refinishing

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Parking Enforcement

TWFG Insurance

Paint Sales & Service

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Online Rent Payment RentPaidOnline

Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Bienek Roofing

Biosweep of North Orange County

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

We are a full service company specializing in interior renovations and unit turns.

Notary Services

Odor Removal

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Turnaround Solutions, LLC

See the Advertisers Index on Page 72 for the location of our ad.

Largest multi-family suppliers of contract furniture in the country.

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Salvador Munguia Painting Co.

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

www.dedicatedtransportationservices.com

Patio Covers

Bishop Inc.

Bienek Roofing

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Patrol Services

EmpireWorks

California Safety Agency

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Village Patrol, Inc.

Nova Contractors, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Pest Control

Access Exterminator Service, Inc.

Fully Insured

Roger Sonnenfeld 2244 N. Pacific Ave. Orange, CA. 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Lic. # A-715010

PAVEWAY

Greentech Heat Solutions

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL Owner Operated

Call For Free No Obligation Quote

(949) 851-1865

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com 6 4

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Western Exterminator

R&B Wholesale Distributors, Inc.

DM Smithco

Residential and commercial pest control and termite control since 1921.

See the Advertisers Index on Page 72 for the location of our ad.

Dunlap Property Group

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Plumbing, Contractors & Supplies California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Discount Drain & Plumbing Repair

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Reliable Rooter & Plumbing

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc.

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

The Management Works

Power Washing

Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

We provide apartment property management in Southern California

Advanced Powerwashing

Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Allen Properties

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Full service property management provider for 16+ units.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ferguson Enterprises

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

AIM Properties

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

L’Abri Management, Inc.

Western Multi-Family Renovation

Enovative Group

JLE Property Management

See the Advertisers Index on Page 72 for the location of our ad.

Flat rate prices for all apartments. Certified Boiler Specialist.

Power washing of walkways, dumpsters, parking areas, trash chutes.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Product & Service Council — continued on page 66

Property Management Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Consensys Property Management

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

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Roberts Management & Investments

Property Management Staffing & Training

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

continued from page 65

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

JWilliams Staffing

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

South Coast Real Estate & Property Management

PMI Orange County

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax (949) 202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

Provides consultation services to firms in the multifamily industry.

Prestige Property Management

Provides consultation services to firms in the multifamily industry.

40 Years of Property Management Experience in Orange County.

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

ProActive Realty Investments

For 30 years, we have provided qualified employees to the property management industry.

15+ years of experience in managing multi-family and senior apartments.

Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Rain Gutters

Property Management Software

Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Renoir Staffing, LLC

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

WSH Management

Full Service Real Estate.

Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com

We are the leading screening and risk management provider for the multifamily industry.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Real Estate/Investments

Text messaging services to help communicate with your customers.

Bona Fide Mortgage

Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

See the Advertisers Index on Page 72 for the location of our ad.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Assistance in avoiding capital gains taxes on sale.

CoreLogic

Serving O.C Coin-op Over 25 Years!

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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www.acelaundry.com

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DM Smithco

Buffalo Maintenance, Inc.

Central Roofing

Gorman & Associates

See the Advertisers Index on Page 72 for the location of our ad.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

Investment Capital Real Estate

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

EmpireWorks

Prestige Property Management

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management.

Tarbell Realtors

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Real estate brokerage and rental property management.

Reconstruction

Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Interstate Restoration

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Guardian Roofs by Sudduth Construction Inc.

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Rent Payment Services

Helping professionals like you consolidate suppliers with world class service.

RentPaidOnline

McCarthy Roofing

Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Providing the most rent payment options in the industry.

See the Advertisers Index on Page 72 for the location of our ad.

Resident Screening

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

McCormack Roofing Weatherproofing & Construction

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

TransUnion

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations.

Roofing

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Satellite TV

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Product & Service Council — continued on page 68

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Product & Service Council continued from page 67

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems ASSA ABLOY Door Security Systems

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

NWP Services Corporation

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Utility Management and Energy Management.

Southern California Edison Multi Family Program

The 1031 exchange provides a tax deferral of the sale of investment property.

Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Video Surveillance

Technology

Commercial Fire Protection

Triumph Technology Solutions

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Charitable Trust Administrators, Inc. Charles McLucas 3 Via Zamora San Clemente, CA 92673 (949) 981-4452, Fax (949) 481-1649 cmclucas@ctai-ca.com

Assistance in avoiding capital gains taxes on sale.

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500 6 8

Exchange Resources

A P A R T M E N T

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumphoffice.com Technology & computer services.

Fire Life Safety.

National Center for Audio & Video Forensics

Towing

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Dedicated Transportation Services

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Security video enhancements to aid in evictions and insurance claims.

Water Heaters

TO’ and MO’ Towing

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Towing company with 4 locations in Orange County.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Training

Coast Plumbing, Heating & Air

NPM Staffing

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Utilities & Sub Metering

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Delta is the nation’s largest plumbing, HVAC and repiping company.

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

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Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Water Heaters Only, Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water Heater Man, Inc.

Windows & Doors

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Water Heater/boiler service and installation.

Waterproofing

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

Buffalo Maintenance, Inc.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Lowe’s — Irvine

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Milgard Windows & Doors

Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Premier Roofing & Building Co Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Website Development/Online Advertising Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

Advertising firm specializing in Websites, Search & Social Media Marketing.

Water heater repair and replacement including residential, tankless, and commercial

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs.

• Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more!

• Tile/wood flooring • Drywall Free Estimates. Fully Insured.

• Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale.

Your work was top notch and you got everything done in the time frame we needed.

— Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you.

— Dale S., AAOC Member

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EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists.................4

Brennan Law Firm.............................................35

category See page 72 for alphabetical listings

Duringer Law Group, PLC.... Inside Front Cover Fast Eviction.................................................Insert

ORNAMENTAL IRON

Alertt Access Gate Controls..............................40 Brent Collins Construction...............................26 PATIO COVERS

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Steven D. Silverstein, Law Office......................20

Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc....66

Wesierski & Zurek, LLC....................................47

PAINT SALES & SERVICE

JM Air Conditioning & Heating.......................49

Coinmach/CSC Service Works.........................55

FENCING & GATES

Bienek Roofing.....................................................5

APPLIANCES—REPAIRS, PARTS, RENTALS

National Service.................................................26

Alertt Access Gate Controls..............................40

COLLECTIONS

Buffalo Maintenance, Inc..................................22

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............49 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

Block & Associates.................. Inside Back Cover Duringer Law Group, PLC.... Inside Front Cover CONCRETE MAINTENANCE & REPAIR

APPRAISALS/VALUATIONS

Lee Walker Appraisals.......................................11

C & C Paving Company, Inc..............................50 CONSTRUCTION

ASPHALT SALES & SERVICE

AMS Paving........................................................57

Bienek Roofing.....................................................5

C & C Paving Company, Inc..............................50

Brent Collins Construction...............................26

Paveway..............................................................64

Buffalo Maintenance, Inc..................................22

ATTORNEYS

CONTRACT SERVICES

Block & Associates.................. Inside Back Cover

Bienek Roofing.....................................................5

Brennan Law Firm.............................................35 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................20 Wesierski & Zurek, LLC....................................47

DECK COATINGS, MAGNESITE REPAIRS,

FLOORING, REPAIRS, TILE

Brent Collins Construction...............................26

Rash Yambo Decking & Stairs..........................61 Sondance Painting.............................................24 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72

Brent Collins Construction...............................26

California Rooter & Plumbing..........................33

Buffalo Maintenance, Inc..................................22

Coast Plumbing, Heating & Air, Inc.................63 Ferguson.............................................................71

GATED ENTRIES

Alertt Access Gate Controls..............................40

ORCO Apartment Suppy...................................41 PORCELAIN REFINISHING

HANDYMAN

Bath Crafters......................................................52

South Coast Construction & Repair.................69

PROPERTY MANAGEMENT

HEATING & AIR CONDITIONING

JLE Property Management Inc...........................8

Coast Plumbing, Heating & Air, Inc.................63 JM Air Conditioning & Heating.......................49 INSURANCE

WATERPROOFING

Bienek Roofing.....................................................5

ProActive Realty Investments Inc....................14 Roberts Management & Investments...............62 South Coast Real Estate & Property Mgmt.....29 RAIN GUTTERS

Farmers Insurance —

Argos Home Systems.........................................20

Buffalo Maintenance, Inc..................................22

Theresa Simes Agency.................................47

Rash Yambo Decking & Stairs..........................61

ISU — Olson Duncan Agency..........................18

DOORS, WINDOWS

PHD Insurance Brokers, Inc.......................39, 60

Republic Windows & Doors.............................24

KITCHEN RENOVATIONS

South Coast Construction & Repair.................69

DRAINS

Ferguson.............................................................71

Vanguard Investment Properties......................30

BATHTUB REFINISHING

Aarow Drain & Plumbing.................................72

South Coast Construction & Repair.................69

W. R. Gorman....................................................16

Bath Crafters......................................................52

California Rooter & Plumbing..........................33

LEAK DETECTION

NU-SHINE Construction Svcs. Inc...................14

Coast Plumbing, Heating & Air, Inc.................63

BBQ & GRILL SERVICES

DRAPERIES/BLINDS/WINDOW

AWNINGS

Affordable Awnings Company..........................32 BATHROOM RENOVATIONS

Ferguson.............................................................71

AEI Corporation................................................27 BLINDS

Apex Window Decor...........................................4

Apex Window Decor...........................................4

R&B Wholesale Distributors, Inc. ....Back Cover

BOILER SYSTEMS

DRYWALL

Debinaire Co......................................................12 CABINETS/REFINISHING

Brent Collins Construction...............................26 South Coast Construction & Repair.................69 CARPENTRY

Brent Collins Construction...............................26 Buffalo Maintenance, Inc..................................22 CARPETS

ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

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Brent Collins Construction...............................26

The Stanfield Group.....................................46 ProActive Realty Investments Inc....................14

ROOFING

California Rooter & Plumbing..........................33

Bienek Roofing.....................................................5 Dale’s Roofing....................................................65 Guardian Roofs and Energy Solutions.............28

LENDING

McCarthy Roofing.............................................43

Bona Fide Mortgage..........................................60

Royal Roofing.....................................................10

Chase/Alex Speltz................................................2

SECURITY SERVICES

Alertt Access Gate Controls..............................40

LIGHTING

TAX & FINANCIAL PLANNING

Lighthouse Electric............................................34

ELECTRICAL

Hom Sotheby’s International Realty —

South Coast Real Estate & Property Mgmt.....29

Coast Plumbing, Heating & Air, Inc.................63

COVERINGS

REAL ESTATE INVESTMENTS

Diversified Investment Strategies.....................11

Buffalo Maintenance, Inc..................................22

MAIL BOXES

WATER HEATERS

Lighthouse Electric............................................34

ORCO Apartment Suppy...................................41

California Rooter & Plumbing..........................33

ENVIRONMENTAL SERVICES

R&B Wholesale Distributors, Inc. ....Back Cover

Coast Plumbing, Heating & Air, Inc.................63

American Environmental Specialists.................4

MAINTENANCE, REPAIRS, PRODUCTS

Wesierski & Zurek, LLC....................................47

Brent Collins Construction...............................26

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

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Debinaire Co......................................................12 Ferguson.............................................................71 ORCO Apartment Suppy...................................41

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

A P A R T M E N T

42 locations in Southern California to serve you.

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

Guardian Roofs and Energy Solutions............28

ACE Commerical Laundry Equipment, Inc....66

Hom Sotheby’s International Realty —

AEI Corporation...............................................27

The Stanfield Group.....................................46

Affordable Awnings Company.........................32

ISU — Olson Duncan Agency.........................18

Alertt Access Gate Controls.............................40

JLE Property Management Inc..........................8

American Environmental Specialists................4

JM Air Conditioning & Heating......................49

AMS Paving.......................................................57

Lee Walker Appraisals......................................11 Lighthouse Electric...........................................34

Apex Window Decor..........................................4

Lin-Ed’s Appliance Service & Repair..............49

Argos Home Systems........................................20

McCarthy Roofing............................................43

Bath Crafters.....................................................52

National Service................................................26

Bienek Roofing....................................................5

NU-SHINE Construction Svcs. Inc..................14

Block & Associates..................Inside Back Cover

ORCO Apartment Suppy..................................41

Bona Fide Mortgage.........................................60

Need Questions Answered?

Contact one of our reliable membership service representatives at

(714) 245-9500 They will find your solution.

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A P A R T M E N T

Paveway.............................................................64

Brennan Law Firm............................................35

PHD Insurance Brokers, Inc......................39, 60

Brent Collins Construction..............................26

ProActive Realty Investments Inc...................14

Buffalo Maintenance, Inc.................................22

Rash Yambo Decking & Stairs.........................61

C & C Paving Company, Inc.............................50

R&B Wholesale Distributors, Inc. ...Back Cover

California Rooter & Plumbing.........................33

Republic Windows & Doors............................24

Chase/Alex Speltz...............................................2

Roberts Management & Investments..............62

Coast Plumbing, Heating & Air, Inc................63

Royal Roofing....................................................10

Coinmach/CSC Service Works........................55

Safe Harbor Exhange, Inc................................59

Dale’s Roofing...................................................65

Sondance Painting............................................24

Debinaire Co.....................................................12

South Coast Construction & Repair................69

Diversified Investment Strategies....................11

South Coast Real Estate & Property Mgmt....29

Duringer Law Group, PLC....Inside Front Cover

Steven D. Silverstein, Law Office.....................20

Farmers Insurance —

Stewart Tours....................................................45

Theresa Simes Agency.................................47

Vanguard Investment Properties.....................30

Fast Eviction................................................ Insert

W. R. Gorman...................................................16

Ferguson............................................................71

Wesierski & Zurek, LLC...................................47

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Tenant Eviction Unlawful Detainer $

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