March 2016 Apartment News Magazine by Apartment Association of Orange County

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LVI

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MARCH 2016

Featuring:

Toni Blake

Kate Good

Lisa Trosien

Mindy Williams

Come see them at our 45th Annual Trade Show & Conference March 24, 2016 — 8:30 am–4:00 pm Orange County Fair & Event Center See page 23 for the full seminar lineup

In this issue: • Which Retirement Plan Is Right for Your Business? By Jason Sherr..................................26 • January General Membership Meeting Recap..................................................................32 • Cash In on the Myths of Real Estate By William R. Gorman..............................................36 • How to Handle a Hoarding Resident By Becky Bower......................................................38

Tenant Problems? Eviction of non-performing tenants and collection of unpaid rent can be a frustrating, time-consuming, aggravating and expensive experience. Choosing the right law firm to handle your eviction and debt collection needs is critical. You want a firm that has seen it all, that has the knowledge, experience and staff to handle your case right. No excuses, no delays, just the results you want! The Duringer Law Group is one of California's largest and most experienced landlord tenant law firms, and only represents landlords. The firm has successfully prosecuted over 245,000 evictions and has recovered over $155,000,000 in debt since 1988. Our vast experience and outstanding record of success is unmatched.

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VOLUME LVI

AAOC Education & Events 7 AAOC’s Property Management Luncheon 9 Online Training with Grace Hill 13 Fair Housing Seminar 17 ApplyConnect Tenant Screening 19 AAOC’s Legal and Operational Forms 21 2016 Annual Trade Show & Conference 23 2016 Annual Trade Show & Conference Seminar Schedule 25 6th Annual Rental Housing Economic Forum 31 AAOC’s Mold Operations and Maintenance Plan Manual

44 AAOC’s Legal and Operational Forms on USB and CD

Departments 4 President’s Message — 45 Years Strong!

6 Executive Director Report/Lou’s News 8 Sacramento Report — The Road Ahead 12 Legal Corner — Questions and Answers 18 Federal Focus — Capitol Conference Advocacy Hits Critical Apartment Concerns 20 Dear Maintenance Men 46 Welcome New Members 48 PSC Corner — BioSweep 49 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 26 Which Retirement Plan Is Right for Your Business? By Jason Sherr 32 January General Membership Meeting Recap

36 Cash In on the Myths of Real Estate By William R. Gorman 38 How to Handle a Hoarding Resident By Becky Bower

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

MARCH

MARCH 2016

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701. Second-class postage paid at Garden Grove, California.

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Calendar of Events MARCH

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County. 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

8 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

23 - Trade Show Move-In

24 - 45th Annual Trade Show & Conference

Tuesday, 6:00 pm, AAOC Offices

Executive Director — Lou Penrose n Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center See Pages 21, 23 and 25

Wednesday, 12:00–6:00 pm, OC Fair & Event Center

The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

APRI L 12 - Board of Directors Meeting

27 - Property Management Forum Luncheon

Tuesday, 6:00 pm, AAOC Offices

Wednesday, 11:30 am–1:30 pm, Embassy Suites See Page 7

19 - General Membership Meeting

28 - Fair Housing Seminar

Tuesday, 7:00–8:45 pm, Embassy Suites

Thursday, 9:00 am–12:00 pm, AAOC Offices See Page 13

M AY 10 - Board of Directors Meeting

30 - Memorial Day

Tuesday, 6:00 pm, AAOC Offices

Monday, Office Closed

17 - General Membership Meeting

Tuesday, 7:00–8:45 pm, Embassy Suites

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Visit www.aaoc.com to download yours today!

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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President’s Message BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

45 Years Strong! “Knock three times on the ceiling if you want me.” Tony Orlando and Dawn *(No relevance except to serve as a reference point on how far we’ve come since 1971.)

5 years ago, we held our first ever tradeshow at the Apartment Association of Orange County. To put that in perspective, Dirty Harry was in theaters, Joe Frazier defeated

Muhammad Ali at Madison Square Garden, Nixon was President and Roberto Clemente was the World Series MVP. And no, I wasn’t born yet. A lot has changed in our industry since our first tradeshow and yet we have maintained our relevance and worth to our members and the community by evolving to stay current with the times and true to our values. If anything, our purpose has

become more apparent and more important than ever in our current political and legislative climate. That is, private property rights have diminished significantly since 1971 as rent control is now a reality in some markets and the threat of a potential split roll tax is constantly lurking in the shadows. As technology has evolved, so too has our platform and our ability to communicate with legislators, policymakers, lobbyists

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and others who understand our cause and the need to protect property rights. Our tradeshow is and always has been our single biggest fundraiser. And in planning for our tradeshow each year, we start out with one goal: to build on the previous year’s success. That is, to somehow attract more vendors and more members while offering the most valuable information and training in the hopes that we shatter our attendance records and, in the process, set the standard for our industry and our region. As a result, our tradeshow is regarded by many vendors and industry professionals as the best tradeshow around. This year, we are excited to welcome what could quite possibly be our best group of speakers EVER! We welcome back the always entertaining, preeminent landlord-tenant legal expert and attorney Steve Duringer to provide the 2016 update. Nick Lieberman will moderate an information-packed Rental Housing Economic Forum with Dave

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Bragg, Managing Partner of Greenstreet Advisors, Anil Puri, Dean of Cal State Fullerton’s Mihaylo School of Business and Jon Lansner of the Orange County Register. Then, our afternoon session is crammed full of marketing and leasing tips for your on-site employees, featuring the Apartment All-Stars. Be sure to send your team! So mark your calendars, or if you have an iPhone, have Siri do it for you. The fun-filled day of learning, networking, giveaways and more takes place on Thursday, March 24th from 8:30 am to 4:00 pm at the Orange County Fair and Event Center in Costa Mesa. Look for additional details in this edition of Apartment News and please, make it a point to say “Hello” if we cross paths at the Tradeshow. If I can help you get more out of your membership or more out of the tradeshow, please let me know how.

industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

Did you know AAOC is on Facebook? “Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

To read more on this topic and the multifamily

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Lou’s News BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

number of items to keep in mind as you plan for the months ahead. Be sure to attend the Apartment Association of Orange County’s 45th Annual Trade Show and Conference, scheduled for March 24th at the Orange County Fair & Event Center in Costa Mesa. As I have mentioned in previous columns, this year’s event will certainly kick things up a notch. Bring your pad and pencil, Stephen Duringer’s Legal Update is sure to offer some valuable information. Also, join us for the industry economic forum, which will include noted economist Dr. Anil Puri from Cal State Fullerton, and of course, you won’t want to miss the Apartment All Stars! Our April General Membership meeting at the Embassy Suites Anaheim South will have a panel of legal and industry experts discussing employment

law and how recent changes are affecting our industry. Per your feedback and request, I have allowed lots of extra time for Q&A. Following the meeting and program will be our monthly business mixer with complimentary hors d’oeuvres, no host bar, and industry networking. Mark your calendar for upcoming additional general membership meeting and programs. Meetings are held on the third Tuesday of the month and are always informative and social. Our evening business mixers which follow the meetings have proven to be a big hit for members who want to network Director Emeritus Ray Maggi and Santa Ana and socialize with other members and Councilman David Benavides. industry partners in a fun environment. for emails, communications, and RED Of course, we are in an important election year and government advocacy ALERTS, to get involved and contact your elected leaders regarding vital is a primary benefit of your memberindustry votes. ship in the Apartment Association of Orange County. Please keep an eye out

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A forum for networking, information and education

When Disaster Strikes Your Community… Who Will Be in Charge? You or the Residents? When disaster strikes, how will you respond? Do you have an emergency plan in place? How many times have we thought that an emergency won’t happen to us, or, if an emergency does happen that we will be saved by an organization like FEMA? We need to stop avoiding the chance to be prepared and start planning NOW, before disaster is upon us. From porters to maintenance technicians, resident managers and leasing staff, everyone will gain knowledge that will help communities react properly during an emergency. Learn the following preparedness tips, from our expert: • How to prepare for extended loss of utilities on your property • How to gather ordinary items to create a disaster kit • How to educate residents about your emergency plan

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Member: $40 per person PSC Member: $50 per person Non Member: $60 per person

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Vendor participation limited to AAOC Product & Service Council members

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EMBASSY SUITES — ANAHEIM SOUTH HOTEL 11767 Harbor Blvd., Garden Grove, CA 92840 Cross Streets: Harbor & Chapman

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Sacramento Report BY JON SMOC K & RON K I NGSTON

The Road Ahead

taken up to meet their January 31 here is an old gag about optideadline for action were in fact abanmism whose punch line runs something like, “As he fell from doned. And the new bill introductions the roof of the high-rise, he hollered at during the hectic January period have been focused largely on other issues, each passing floor, ‘All right so far.’” Looking back upon the January segment including the state budget. So much for the good news. of this year’s legislative session, one Back to reality. The expectation might breathe a brief sigh of relief at going forward is to face some important the absence of any visible danger to rental property interests. Harmful bills carryover measures and a host of new JLE.ad:Layout 1 might 3/8/10have 11:21 1 on many difficult issues. In no bills from last year that beenAM Page

particular order of priority, they pose significant challenges to residential rental property interests. Here are just some of the more prominent candidates. Bed Bugs. AB 551, a carryover measure pending on the Senate Inactive File, provides a comprehensive report, investigation, and remediation scheme to deal with suspected bed bug infestation. Smock/Kingston — continued on page 10

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Ready? Set? Train!

It has never been easier for Apartment Industry Professionals to sharpen their skills, learn a new trick, or earn CEC credits for NAA certifications. Train from wherever you are thanks to our partnership with Grace Hill. You will find interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills…all this knowledge is available online, right at your fingertips. Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more! For more information, access our website at aaoc.com. If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344. Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Smock/Kingston — continued from page 8 It is loaded with specific time lines for particular steps to be taken in the process from suspicion to verification to eradication. Among its provocative features is a mandate to employ a pesticide eradication specialist (PCO) upon the mere suspicion of bed bugs being the cause of a tenants’ reported insect bite. That’s an expense that could be replicated multiple times without limitation. Also, the measure requires owners to distribute within one year of enactment to every tenant in California an informative brochure describing the nasty little creatures and their proclivities. That’s a huge expense to be borne by owners. All in all, the bill is an incubator for new litigation issues and is opposed by AAOC and other real property interests. Water. The predictable range of legislation affecting water use in rental housing is uncertain. At least three measures are in play now, with more

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very likely on the horizon. SB 7, a comprehensive measure dealing with water submeters in rental housing, remains on the Assembly File pending its possible reconsideration following last year’s narrow defeat. AB 723, dealing with notices regarding required plumbing retrofits, is a carryover measure pending in the Senate. And a newcomer for this year is SB 814, dealing with imposition of penalties for excessive water use by residential customers. Several organizations active in the water world are rumored to have other proposals under consideration that very likely will end up in the legislative hopper. Ellis Act. The effort to add additional burdens to make it more difficult to go out of business in rent-controlled communities will likely continue unabated, notwithstanding the defeat of last year’s SB 364, which was not taken up this year. Costa-Hawkins Act. The landmark protection afforded by this Act for new

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construction is threatened by various proposals on the drawing board to limit its effectiveness. Inclusionary Housing. Requiring a set-aside for low income housing in new construction is very much in the news. AB 1229 (2013) sought to allow local governments to impose belowmarket low income housing set-asides in new residential development projects and nullify the landmark Palmer decision that successfully challenged the efforts of the City of Los Angeles to impose these adverse conditions. The bill was vetoed by the Governor with the caveat of noting that he “would like the benefit of the Supreme Court’s thinking before we make legislative adjustments in this area.” The California Supreme Court had at that time a pending case from San Jose dealing with a challenge to the city’s required on-site below-market set-asides for low-income persons in for-sale residential developments. In essence, the California Court ruled in the city’s

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favor and the matter is now pending a request for certiorari review in the United States Supreme Court. Section 8 Vouchers. The federal Section 8 voucher housing program provides financial assistance to qualified low-income tenants through a voluntary contract mechanism that provides direct payment to owners of a portion of the rental obligation. It is under assault from tenant groups who have expressed their intent to sponsor legislation requiring rental property owners to accept Section 8 vouchers. Unlawful Detainer. Several ideas are under consideration for curbing the increased costs occasioned by lengthy court delays and meritless claims and defenses. Demands for jury trials and other concessions are no longer the exception to what is supposed to be an expedient process. Miscellaneous. The list goes on and on as to other items that might emerge in the coming days of this legislative session. The foregoing are just a few that have been singled out to alert the association members of the tough road ahead in a very regulated environment. Not to be overlooked in this regard is the increased activity of several administrative agencies of government that are considering a variety of rules or standards that may affect the rental housing industry. Your lobby team is alert to these developments as well and will continue to represent the Association and its membership in pursuit of providing reasonable housing accommodations for tenants.

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Legal Corner — Questions & Answers BY ST E P H E N C . D U R I N G E R , E S Q .

ne of my residents wants to replace his roommate with another. Seems he has already done this, and is just now getting around to asking for my permission. I don’t really mind, the last roommate was a bit of a flake. If I want to allow this, what is the best way?

There are several possibilities, but they depend on the type of rental agreement you currently have, and who the parties are. If your original tenant is the only party to the lease, then you have two possibilities. The first would be to leave the rental agreement intact, respond in writing to your tenants ‘request for permission’ to sublet by granting permission to sublet to this specific person, and no others. This keeps the

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original rental agreement intact, without altering any terms. It keeps the tenant in a superior position over his subtenant thereby allowing him a remedy to remove him if the subtenancy doesn’t work out, without bothering you. The second method would be to enter into a new rental agreement, listing both tenants on the agreement as authorized occupants, making them jointly and severally liable to perform. This is generally a cleaner method for you, keeps it simple, but it elevates the new roommate to the same position as your original tenant, making them equal. If the original lease included the former roommate, then ideally, you will request and receive a written notice from the former roommate stating that they have moved out of the unit, and that they are

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relinquishing their right to the security deposit. Do not just ‘alter’ the original agreement by just adding the new roommates name. Any alteration to a contract that is not signed and acknowledged by all parties may void that agreement.

Most of my challenges come from my residential tenants. I have a question about handling a commercial property situation. I am about to enter into a ten year term lease for an industrial unit in Southern California. The unit has been vacant for quite some time now and I don’t want to lose this deal, seems like good tenants are kind of few and far

Q&A — continued on page 14

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Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws! This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits. Important topics include: n Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities n Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children n How to update your management policies and property rules to comply with Fair Housing Laws n How Fair Housing can serve as a resource for owners and managers

Instructed by: Fair Housing Council of Orange County Date:

Thursday, April 28, 2016

Time:

9:00 am to 12:00 pm

Location:

AAOC Offices 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Cost:

$80 AAOC Members & Fair Housing Partners $100 Non-AAOC Members & Non-Fair Housing Partners

** Cost includes Fair Housing Certificate

3 CEC Points Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on April 28, 2016 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

Check Enclosed

No Email______________________________________ Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Q&A — continued from page 12 between lately. We’ve agreed on just about all of the deal points except a couple. At the last minute the tenant requested the lease be prepared with a subsidiary of his company rather than the parent company, saying it is for ‘tax reasons.’ Additionally, he wants to make the use provision extremely broad rather than specific allowing him to do just about anything in the premises without having to get my permission. He knows I need to lease the space, but I’m not sure I want to give in on these points, what are my options?

Negotiating commercial leases involves a bit of horse trading. Often, terms that are very important to your tenant may not be so important to you, and vice versa. Knowing the pros and cons of each deal point allow you to knowingly accept or reject certain risks when considering certain requests. Generally, parties meet somewhere in the middle

of a request, allowing certain concessions, but protecting the interests of the Lessor. The tenant’s last minute request to substitute a subsidiary in its stead is an attempt to shift the risk away from the financially stable parent company, and obligate a less financially qualified entity, often times a mere shell, with relatively few assets. Screen the proposed replacement tenant as you would any proposed tenant to determine if it meets your rental criteria. Is it an existing concern or a new entity recently formed solely for the purpose of signing this lease? Is it an independent business concern, generating its own revenue stream? Does it have assets of its own? Or is it merely a subsidiary of the parent with no independent means of sustainability. There are many options to offer that would allow the tenant to satisfy his ‘tax reason’ while still protecting the Lessor’s interests. You may allow the replacement tenant, but require the parent company to guaranty the lease. The Guaranty can

range from an unconditional full term guaranty to a limited guaranty based either on a certain period of time, or a certain maximum exposure. An increased security deposit adds protection as well. Options such as an irrevocable declining letter of credit issued by a reputable financial institution allow parties to salvage deals that might otherwise fail. Use provisions are important for a number of reasons. It is important that the tenant’s use does not overburden the facility, or interfere with the neighbors. Certain unacceptable tenant uses may involve high levels of noise, or the use of corrosive or carcinogenic materials, or other toxic byproducts. As your facility is an industrial complex, parking is no doubt limited. It is important that the approved uses do not overburden the limited available parking. Rather than approving a very broad undefined use, it is better to identify the allowed use, but allow the tenant to request approval for a change of use in the event its

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operations change in the future.

Transforming the Multifamily Laundry Room Experience with Technology

I sold one of my apartment buildings and did a 1031 exchange into a single tenant commercial building. The tenant has been there several years and has a pretty sweetheart lease. The base rent is way under market, and he has a couple of options to renew that pretty much keeps him under market for the next ten years. Even though the lease requires the tenant to maintain the property, it looks like hell, not painted, not maintained, kind of a dump. By the way, he also seems to like paying his rent late, just got last month’s rent yesterday, three weeks late! What can I do?

A building’s value, to a large extent, will depend on the value of the lease in place. Certainly the price you paid for the building was influenced by the under market lease and the poor condition of the building. The two options to renew at less than market rents would have negatively impacted the price you were willing to pay as well. By allowing the building to fall into disrepair, and by paying the rent three weeks late, your tenant has provided you with an opportunity to substantially increase the value of your investment. Certain defaults, if uncured, will allow you to take legal steps to terminate the existing lease, and along with terminating the current lease, all options to renew would become ineffective. Go through the lease terms carefully, identify which terms are being violated by the tenant. Review the requirements for exercising the tenant’s right to extend. Most options require that the tenant not be in default when exercising an option. Further, most leases will cancel a tenant’s right to extend if the tenant has been served with three separate notices of default during the preceding term, even if the defaults were actually cured. Additionally, if a notice to cure a breach is served upon the tenant, and the tenant fails to cure during the relevant cure

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Q&A — continued from page 15 period, then the landlord will then have the right to file an unlawful detainer action against the tenant and remove the tenant from possession. Quite often, after the filing of suit, the parties may wish to negotiate a settlement and allow the tenant to remain in possession. As part of the negotiated agreement, the landlord will want to redraft the lease agreement in a more favorable light, and either eliminate the options to renew, or change them in such a way that would be acceptable to the landlord. A tenant, failing to cure a notice of breach, has very little negotiating power when faced with the likelihood of being evicted from the premises.

With all of the foreclosures a few years back, I’ve had several applicants with a foreclosure on their credit record. Is this something I should be concerned with when qualifying?

Proper tenant screening involves looking at past credit history, tenancy history and determining the prospect’s ability to perform under the terms of the proposed lease agreement. A foreclosure on a prospective tenant’s credit report isn’t necessarily an automatic reason for denial. Many individuals purchased property in the early 2000s when money was cheap, and loans were made to folks that clearly were not qualified to maintain and own real property. If the prospect handled the rest of his credit well, no other delinquencies, no collection accounts, and no evictions, and he has sufficient net income to pay the rent, then he might make a very good long-term tenant, he certainly won’t be buying any time soon. If on the other hand, he has a pattern of delinquencies, several consumer collection accounts, and non-verifiable income, then keep looking.

legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643. Please visit www.DuringerLaw.com for more information.

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Federal Focus — The NAA Connection BY GR EG BROWN

Capitol Conference Advocacy Hits Critical Apartment Concerns

n March 8 and 9 NAA will host its annual Capitol Conference and bring before Congress some of our most important issues. I say some because there are of course many, many concerns about which we would love to bend a Representative or Senator’s ear. To really be effective, however, we have to hone in on a couple of topics. This year those issues are reform of the Section 8 program, enabling a right-to-cure period for alleged violations of the Americans with Disabilities Act (ADA) and reform and reauthorization of the National Flood Insurance Program (NFIP). Here is how we arrived at this particular list and why you should care. Selecting issues for Lobby Day is complicated. First, you must identify topics that are of actual concern to the industry. Second, it’s preferable for the issues to come with a specific “ask” or request to take action. “You should support apartment housing” is great but “You should support apartment housing by sponsoring this legislation” is better. It gives Members of Congress a specific action and allows us to track whether or not they agreed to our request. Finally, speaking to issues that are moving in Congress makes us timely and more likely to be on the radar. All three of the 2016 Capitol Conference issues hit close to home for a significant portion of NAA members. For example, many members interact with the Section 8 program in some

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way, either by choice or by local mandate. The program, while critical to affordable housing, can be extremely burdensome for owners and reform is something on which the apartment industry has been working for over a decade. There is bipartisan legislation on the table that mitigates some of these burdens. The House of Representatives has already passed the bill with NAA’s support. We need to thank them and prod the Senate to take action. This benefits owners who participate in Section 8 now and in the future. Compliance with the ADA is a central part of everyone apartment owner’s regulatory life. As our members strive to create and maintain accessible communities they encounter complex even conflicting guidance. As well, there are differing opinions on compliant design and construction standards as well as the role of proven alternative methods of achieving accessibility goals. This results in lots of litigation. A growing trend is litigation initiated purely for financial gain and not to increase accessibility. Our view is that the focus ought to be on curing design or construction defects not generating settlement fees. To that end, we support bipartisan legislation to allow for up to 120 days to cure an alleged ADA violation before litigation can be initiated. According to the National Severe Storms Laboratory, flooding causes more damage and takes more lives than any other kind of severe weather-related N E W S

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event. Losses average $5 billion per year. Multifamily structures face significant, unique challenges when it comes to mitigating for flood damage. And, while most multifamily mortgages require flood insurance coverage, there is a lack of affordable, private coverage in the marketplace. As a result, the NFIP is critical to managing risk and protecting multifamily investments. The program expires in September of 2017 and is in need of reform to ensure its long-term financial viability, increase its effectiveness for multifamily owners and reduce exposure for the taxpayer. Though expiration of the NFIP is 18 months off, the Congressional calendar between now and then is not our friend. Being an election year, we essentially lose the latter half of 2016 for any real legislating. Likewise, next year a new Congress and Administration will be getting settled which also will cost at least the first few months of the year. There is bipartisan, bicameral legislation on the table right now that we need to support to keep the ball rolling on NFIP reform and reauthorization. All of the issues for the 2016 Capitol Conference have real impacts on apartment communities and there is legislation moving now to address them. Even if you cannot come to Washington, D.C. to participate in the Capitol Conference, you can still help our advocacy efforts by meeting with Federal Focus — continued on page 24 M A R C H

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AAOC’s Legal and Operational Forms New Tenant Forms QTY.

FORM #

_____

1105

Effective 3/16

Legal Notices DESCRIPTION

PRICE

QTY.

FORM #

Bedbug Addendum (2013)

$ 5.95

_____

1170

Proof of Service (2015)

DESCRIPTION

PRICE $ 5.95

_____ 1110

Disclosure of Lead-Based Paint and Lead-Based Paint Hazards Addendum (Known Problem) (2013)

_____

1240

Notice and Demand Regarding Dishonored Check (2011)

$ 5.95

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Rent Reminder (2015)

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Addendum Lead-Based Paint Disclosure (No Known Problem) (1997)

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Notice of Change of Terms of Tenancy (2008)

$ 5.95

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1125

Non-Smoking Addendum to Rental Agreement (2014)

$ 5.95

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1460

Three Day Notice to Pay Rent or Surrender Possession (2015)

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Agreement to Rent or Lease (2013)

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Three Day Notice to Perform Covenants or Quit (2015)

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Application to Rent (2016)

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Three Day Notice to Surrender Possession (2013)

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Insurance Information for Residents (2015)

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Pet Agreement (2015)

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Smoke Detection Device Addendum (2014)

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Move-In/Move-Out Forms _____ 1100

Acknowledgement by Owner of Receipt of Notice to Vacate by Residents (2013)

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Move Out/Closing Statement (2015)

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Statement of Condition (2014)

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Notice of Resident(s) Intent to Vacate (2015)

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Pre-Move Out Inspection Checklist (2014) Duplicate

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1150

Apartment Rules and Regulations (2015)

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Swimming Pool and Spa/Hot Tub Rules Addendum (2013)

$ 5.95

Employee Agreements QTY.

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1190

_____ 1390

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Report of Hours Worked (2014)

$ 5.95

Resident Apartment Onsite Manager/ Co-Mgr. Employment Agreement Pkg. (2016)

$ 8.95

Miscellaneous Agreements

Courtesy Forms _____

Rules and Requirements

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Addendum to Rental Agreement (2003)

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Emergency Contact Information (2015)

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Security Deposit Agreement for Transfer of Deposit Rights (2014)

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Notice of Belief of Abandonment — Real Property (2011)

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Guaranty of Rental Agreement (2015)

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Notice of Right to Reclaim Abandoned Property (2015)

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Satellite Dish and/or Antenna Agreement (2005)

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Rent Proration Table (2007)

_____ 1490 Liquid-Filled Furniture Agreement Addendum (2015)

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Books, Manuals, and Forms Collection

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Application Credit Check/Screening Fee Receipt (2015)

$ 5.95

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FORM #

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1020

$ 5.95

Notice of Denial to Rent (2016)

DESCRIPTION

PRICE

Maintenance Request (2011)

$ 4.65

_____ 1135

Notice of Contract for Periodic Pest Control Services and Acknowledgement (2016)

$ 5.95

_____

1220

Maintenance Report (Door Knob) (12/package) (2015)

$ 4.65

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1300

Notice of Intent to Enter Rental Premises (2015)

$ 5.95

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1301

Notice of Dwelling Unit Entry (2002)

$ 5.95

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Service Request (2011) Triplicate

$ 10.55

DESCRIPTION

PRICE

_____ Protect Your Family from Lead in Your Home (English & Spanish)

$ 0.50 each

_____ Renovate Right: Important Lead Hazard Information

$ 0.50 each

_____ Triplicate Rent Receipt Book (100 Receipts)

$ 12.50

_____ Microbial Operations and Maintenance Plan — New 2016 Edition (An Apartment Owner’s Guide to Mold)

$ 45.00

_____ Abestos/Proposition 65 Handbook and License

$ 25.00 plus $ 1.00 per unit

_____ California’s Landlord Law Book: Evictions

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_____ California’s Landlord Law Book: Rights & Responsibilities

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_____ Every Landlord’s Tax Deduction Guide

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_____ California Tenant’s Rights

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_____ Forms Collection (CD or USB)

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* Available in pads of 25 — All other forms available in pads of 50

Downloadable forms available at www.AAOC.com at no charge for members only YOU WILL BE BILLED FOR YOUR ORDER. All forms and books available at the AAOC office. Orders will be billed to member accounts. Shipping and handling fees will apply to all mail orders.

Member Number ________________________ Date Received __________________ Person ordering___________________________________________________________ Mail to: __________________________________________________________________

OFFICE USE ONLY Sub Total

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Sales Tax

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ORANGE COUNTY MULTI-HOUSING SERVICE CORPORATION

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525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

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Phone (714) 245-9500 — FAX (714) 245-9505 www.AAOC.com

Prices subject to taxes and may change without notice. ALL SALES FINAL.

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Dear Maintenance Men BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

ear Maintenance Men: I just replaced a water heater and boy are they expensive! What are some tried and true ways to extend the life you a water heater or recommended preventive maintenance tips? Since I’m starting with a new heater I want to make this one last as long as I can. Fred

“Pest Control”

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Dear Fred: There are a number of things you can do to extend the life of a water heater, be it gas, electric, new or old. At least once a year, plan on flushing the tank to remove calcium deposits. First shut off the gas or breaker, let the water cool. Drain the tank and flush with a steady stream of water from the cold water inlet and let the water and debris drain from the drain valve until the water runs clear. If you have a 100 gallon or larger tank, use the clean out port to remove the calcium deposits. Removing the deposits keeps your water heater from working overtime. The more deposits in the tank, the harder the burner needs to work to keep the water hot.

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New Anode Rod

Worn Out

Anode Rod

Equally important is checking the “Anode Rod”. The anode rod is a long sacrificial zinc or magnesium rod that protects the metal tank from corrosion. This rod should be checked yearly and replaced every 3 to 5 years. The rod can be found at the top of the tank and is held in place by a hex bolt head. To check the rod, turn off the water supply and let the water cool. With a wrench, turn the hex bolt at the top of the tank and lift the rod out. If the rod is smooth and white in color, it is fine and can be reinserted, ready to be inspected again in a years’ time. If the rod is corroded, brown, or looks like a rusted nail or missing all together; it is time to replace it. (Actually, it is well past time to replace it.) A new anode rod can be Maintenance — continued on page 22

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e H The

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45th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 24, 2016 • 8:30 am–4:00 pm

For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

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Maintenance â&#x20AC;&#x201D; continued from page 20 found at any plumbing supply house. If you have a low ceiling above the water tank, ask for a flexible rod to ease the installation. Smear Teflon pipe thread sealant on the threads of the new rod before you install it. Donâ&#x20AC;&#x2122;t use tape, since it can reduce the effectiveness of the rod. Keep in mind that replacing the anode rod on a regular basis (every 3 to 5 years) could easily double the life of your water heater.

or mildew in this part of the building. Check for excess moisture in the ground, walls or even a poorly placed sprinkler head. Trim any bushes or trees that stop air flow or cause too much shade in these areas. The best way to remove the mildew safely is to use a power washer with a soapy solution that contains a mildewcide. Once the building is cleaned properly with the power washer, regular prep work can begin and the property painted.

Dear Maintenance Men: I am getting ready to paint my property and noticed a lot of mold or mildew in the shaded areas. I am worried that scraping these areas when we prep for paint will cause the mold spores to spread. What do you recommend we do as prep for painting? Marty Dear Marty: One item on your paint prep work will be finding the cause of the mold

Dear Maintenance Men: I have just purchased an apartment property with a swimming pool. The pool is in very poor condition and I am debating filling it in and putting in grass over the top. What is the procedure for filling in a pool? Rena Dear Rena: In our opinion a filled in apartment swimming pool is a good apartment swimming pool and an excellent use of dirt! First, before filling in a pool, check with your city or county, permits and procedures may differ. Drain all of the water out of the pool and pour concrete into the skimmer, main bottom drain and into any pipes leading into the pool. This will stop any water or creatures from using the pipes as a runway into the pool equipment area. If your pool is surrounded by concrete, try to save the water fill line into the pool, it can be used as a future sprinkler water line. Using a jackhammer, poke a number of holes in the bottom of the pool to help in drainage. These holes should be at least twelve inches wide and all the way through the pool bottom. Keep in mind the pool bottom can be a foot thick or more. Leave all the jackhammer debris in the bottom of the pool; it will help in future drainage. If your coping around the pool is in good condition, you can leave it, but we recommend that it be removed. The coping can easily be detached by sledge or jackhammer. Just let the coping fall into the pool it will also help in drainage. Maintenance â&#x20AC;&#x201D; continued on page 24

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45 th Annual Trade Show & Conference Thursday, March 24, 2016 — Orange County Fair & Event Center, Costa Mesa

“FREE” 2016 Trade Show Seminars 9:30 am – 10:30 am

Legal Update – “Saving Rental-Housing Professionals, One Unit at a Time!” • • • •

What’s New for 2016 — Stuff You Gotta Know! Litigation Games Tenants are Playing — How To Prepare! Fair Housing Issues and Trends — Don’t Get Trapped! The Absolute Best Tenant Screening and Management Practices You Should Be Following!!!

Stephen C. Duringer, Esq. The Duringer Law Group, PLC, AAOC Board Member

11:00 am – 12:00 pm

6th Annual Rental Housing Economic Forum — Where is Your Building in the City Skyline? The panel of experts will delve into the financial, socio-economic and political factors that influence rental housing and the overall real estate community. Nick Lieberman, Moderator AAOC Past President, President, Bona Fide Mortgage

12:45 pm – 3:45 pm

Apartment All Stars – The “Fantastic 4”

Toni Blake — Take a Personal Development Journey with your Team

Kate Good — Keep it Fresh or Fail

Lisa Trosien — What Characteristics Make the Best Salesperson?

Mindy Williams — 30 Day Challenge To Passion, Purpose & Profit

Develop a step-by-step roadmap to master the highest level of excellence. Toni will provide dynamic resources for your 2016 Marketing Plan, including how to engage in social mobile data, statistics for the rental market, trending topics for 2016, employee engagement techniques and communication styles. She will help you combine your personal and professional skills to make your greatest business asset, YOU!

This session comes with a warning sticker: Don’t attend unless you have an open mind! Most communities and their marketing campaigns are mildly interesting. Some people don’t have the stomach for anything that steps out of the comfort zone of traditional marketing. In this hyper-competitive climate, approach your marketing with a sense of purpose and urgency. If you want to succeed, design a new experience. Kate Good will show you how and dare you to try it.

People buy from confident salespeople. Whether you’re a leasing professional, a vendor, or a multifamily professional who has to ‘sell’ ideas and solutions, you’ll learn what you need to create confidence in yourself and your customer! Lisa will give tips on how to make you aware of changes to your body language that not only communicate confidence, but actually increase the ‘confidence chemicals’ in your brain.

A 30 day challenge is a great way to force yourself out of your comfort zone and revamp how you do your job, improve personal skills and work towards your life’s purpose. Mindy will help you explore more than 50 things to do (or come up with your own) that will make an immediate impact on your life and career.

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Maintenance — continued from page 22 One half to three quarters of the back fill material should be sand or gravel at the bottom of the pool. The balance of the fill should be clean dirt and topsoil level with the existing grade. Water the dirt as you back fill the pool to help in compressing the soil. The topsoil should be pack down with a tamper. Water the soil regularly for about a week, filling in any low spots. Seed or landscape as you wish after the soil has stabilized. Lastly, contact your insurance company and tell them the good news about your newly filled in pool, your rates

Websites: www.BuffaloMaintenance.com,

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Do you know…

Federal Focus — continued from page 18 members of the House in their district (they will be on recess during the Capitol Conference so we in D.C. will have staff all to ourselves!). Contact your local affiliate or anyone on the NAA Government Affairs staff for

more information. Thanks for reading. Talk with you next month. Regards, Greg

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45 th Annual Trade Show & Conference Thursday, March 24, 2016 Orange County Fair & Event Center, Costa Mesa

Back by popular demand! 6th Annual Rental Housing Economic Forum

Moderated by:

11:00 am – 12:00 pm

Where is Your Building in the City Skyline? Nick Lieberman AAOC Past President, President, Bona Fide Mortgage

The panel of experts will delve into the financial, socio-economic and political factors that influence rents, occupancy, prices, development and other key rental housing issues from both the local and national perspectives.

This Year’s Featured Panelists:

Dave Bragg Managing Director—Green Street Advisors Dave leads Green Street Advisors’ research team, covering the apartment, self-storage, student housing, manufactured housing, and single-family rental sectors nationwide and is a member of the National Multi-Housing Council. Dave focuses on institutional quality apartment holdings and REIT’s and brings a nationwide perspective on the multifamily industry.

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Jonathan Lansner Columnist—OC Register

Anil Puri Dean—Mihaylo College of Business, Cal State Fullerton

Jon is The Orange County Register’s business columnist and real estate blogger. Generally considered the most widely read real estate journalist in Orange County, Jon has covered the county’s economy and its real estate scene as a reporter, editor and columnist for The Register since 1986. A graduate of the University of Pennsylvania’s Wharton School, Jon was the 2005–2006 president of the Society of American Business Editors and Writers. N E W S

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Anil co-founded and directs the Mihaylo College of Business. He has hosted, produced, and delivered annual economic forecasts for Southern California and Orange County since 1992 (partnered with Orange County Business Council since 1994), which are closely monitored by regional business leaders and real estate investors for strategic planning purposes.

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Which Retirement Plan Is Right for Your Business? BY JASON SHERR

f you own a small business, there are make an informed decision on which plan is right for your business, review many retirement plan alternatives the differences carefully before you available to help you and your eligible employees save for retirement. choose. Simplified Employee Pension For most closely-held business owners, Individual Retirement Account (SEP a Simplified Employee Pension IRA). This plan is flexible, easy to set Individual Retirement Account (SEP up, and has low administrative costs. IRA) was once the most cost-effective An employer signs a plan adoption choice. Then the Savings Incentive agreement, and IRAs are set up for Match Plan for Employees (SIMPLE IRA) became a viable alternative. Today each eligible employee. When choosing you may find that a defined benefit or this plan, keep in mind that it does not allow employees to save through payroll 401(k) plan best suits your needs. To 8:23 PM AAOC Qtr page_Magazine:Layout 1 2/1/16 Page 1

deductions, and contributions are immediately 100% vested. The maximum an employer can contribute each year is 25% of an employee’s eligible compensation, up to a maximum of $265,000 for 2016. However, the contribution for any individual cannot exceed $53,000 in 2016. Employer contributions are typically discretionary and may vary from year to year. With this plan, the same Retirement Plan — continued on page 28

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Retirement Plan — continued from page 26 formula must be used to calculate the contribution amount for all eligible employees, including any owners. Eligible employees include those who are age 21 and older and those employed (both part time and full time) for three of the last five years. Savings Incentive Match Plan for Employees (SIMPLE). If you want a plan that encourages employees to save for retirement, a SIMPLE IRA might be appropriate for you. In order to select this plan, you must have 100 or fewer eligible employees who earned $5,000 or more in compensation in the preceding year and have no other employer-sponsored retirement plans to which contributions were made or accrued during that calendar year. There are no annual IRS fillings or complex paperwork, and employer contributions are tax deductible for your business. The plan encourages employees to save for retirement

through payroll deductions; contributions are immediately 100% vested. The maximum salary deferral limit to a SIMPLE IRA plan cannot exceed $12,500 for 2016. If an employee is age 50 or older before December 31, then an additional catch-up contribution of $3,000 is permitted. Each year the employer must decide to do either a matching contribution (the lesser of the employee’s salary deferral or 3% of the employee’s compensation) or non-matching contribution of 2% of an employee’s compensation (limited to $265,000 for 2016). All participants in the plan must be notified of the employer’s decision. Defined benefit pension plan. This type of plan helps build savings quickly. It generally produces a much larger tax-deductible contribution for your business than a defined contribution plan; however, annual employer contributions are mandatory since each participant is promised a monthly benefit at retirement age. Since this

plan is more complex to administer, the services of an enrolled actuary are required. All plan assets must be held in a pooled account, and your employees cannot direct their investments. Certain factors affect an employer’s contribution for a plan, such as current value of the plan assets, the ages of employees, date of hire, and compensation. A participating employee with a large projected benefit and only a few years until normal retirement age generates a large contribution because there is little time to accumulate the necessary value to produce the stated benefit at retirement. The maximum annual benefit at retirement is the lesser of 100% of the employee’s compensation or $210,000 per year in 2016 (indexed for inflation). 401(k) plans. This plan may be right for your company if you want to motivate your employees to save towards retirement and give them a way to Retirement Plan — continued on page 30

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Retirement Plan — continued from page 28 share in the firm’s profitability. 401(k) plans are best suited for companies seeking flexible contribution methods. When choosing this plan type, keep in mind that the employee and employer have the ability to make contributions. The maximum salary deferral limit for a 401(k) plan is $18,000 for 2016. If an employee is age 50 or older before December 31, then an additional catchup contribution of $6,000 is permitted. The maximum amount you, as the employer, can contribute is 25% of the eligible employee’s total compensation (capped at $265,000 for 2016). Individual allocations for each employee cannot exceed the lesser of 100% of compensation or $53,000 in 2016. The allocation of employer profit-sharing contributions can be skewed to favor older employees, if using age-weighted and new comparability features. Generally, IRS Forms 5500 and 5500-EZ

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(along with applicable schedules) must be filed each year. Once you have reviewed your business’s goals and objectives, you should check with your Financial Advisor to evaluate the best retirement plan option for your financial situation.

President–Investments in Irvine, CA. He can be reached at 949-862-1248 or Jason.Sherr@wfadvisors.com. Wells Fargo Advisors does not provide legal or tax advice. Be sure to consult with your tax and legal advisors before taking any action that could have

Wells Fargo Advisors and its Financial Advisors

tax consequences.

provide non-fiduciary services only. They do not

Investments in securities and insurance products

provide investment advice [as defined under the

are: NOT FDIC-INSURED/NOT BANK-

Employee Retirement Income Security Act of 1974 as amended (“ERISA”)], have any discretionary

GUARANTEED/MAY LOSE VALUE Wells Fargo Advisors, LLC, Member SIPC, is a

authority with respect to the plan, make any investment or other decisions on behalf of the plan, or

registered broker-dealer and a separate non-bank affiliate of Wells Fargo & Company.

otherwise take any action that would make them

fiduciaries to the plan under ERISA.

reserved. 1015-05666 [86913-v6] 1115 e6830

This article was written by Wells Fargo Advisors and provided courtesy of Jason Sherr, Senior Vice

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2016 N VERSIO

It’s coming to a unit near you… ARE YOU PREPARED? With the passage of Senate Bill 655, Mold may be a substandard housing condition. Under the new law, the presence of visible mold in a dwelling may be considered a substandard housing condition. City and county building inspectors may issue a citation against a property owner for not addressing a Mold problem under the circumstances specified in the new law.

PROTECT YOURSELF AND YOUR INVESTMENT! The Apartment Association of Orange County Mold Operations and Maintenance Plan has been updated to comply with SB 655 Become educated on the following: n

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January General Membership Meeting Recap A special thank you goes out to Chase Commercial Term Lending – Team Schweer, who graciously sponsored this evening’s event!

ur first General Membership Meeting of 2016 gathered a crowd of over 250 attendees, leaving standing room only in the ballroom! With attendance of that magnitude, the evening was filled with excitement! First off, we want to thank the sponsor for the meeting, Chase Commercial Term Lending—Team Schweer, for their years of continued support! In addition to sponsoring this Stephen C. Duringer, Esq. presents… event, they have sponsored a booth at Legal Corner Live VI. our Trade Show on March 24th! Stop by a visit them in booth #206 to say hi! Board “official,” we welcomed Veronica Executive Director, Lou Penrose, Copeland to the stage to announce the was first on the agenda to welcome graduates of the 2015 Fall Certified Senator Lou Correa who has been a Housing Provider Education Program, supporter and friend of AAOC for our 10th graduating class. This group many years. We were honored to have of individuals passed a comprehensive Senator Correa on hand to swear in the 2016 Board of Directors, including 11-week education course, learning the ins and outs of the rental-housing Nicholas Dunlap as President of industry. Since the program’s introducAAOC for his second term. After Senator Correa made the tion in the fall of 2008, we have educated

Doug Minery discusses new products offered by Milgard Windows.

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nearly 300 students! Congratulations to all of the CHPEP graduates! The night’s guest speaker was the ever-popular Steve Duringer, back for the 6th Annual Legal Corner Live. Steve continues to be a favorite. He provided a recap of 2015, where we saw changes in employment law, domestic violence & lease termination, pesticide notifications, mold and electronic signatures. He went on to give insight on where we are headed for 2016; restrictions on selecting residents, accommodation requirements, smoke free housing and rent control. Be on the lookout for new forms that will help you comply with these new rules and regulations. If you enjoyed the meeting, you won’t want to miss Mr. Duringer’s Legal Seminar at the Trade Show on March 24, 2016. The seminar time is 9:30am–10:30am. Get there early, we expect standing room only! Lou Penrose thanked Steve for Meeting Recap — continued on page 34

Senator Lou Correa swears Nicholas A. Dunlap in for his second term as the Apartment Association of Orange County President. n

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The graduates of the Certified Housing Provider Education Program Fall 2015 Session, celebrated after receiving their Certificates of Achievement.

Meeting Recap — continued from page 32 his very informative presentation and welcomed all attendees to join our Business Mixer in the rear of the ballroom with light hors d’eourves and a cash bar. He thanked the Product & Service Council members in attendance and announced that door prizes were won by members and attendees who registered online in advance, compliments of the PSC Members. He also reminded attendees to register online for their chance to win at future meetings! There will be no General Membership meeting in the month of March, but don’t miss our 45th Annual Trade Show and Conference on Thursday, March 24th at the Orange County Fair & Event Center. Register online at www.AAOC.com to be entered into a special drawing to win an iPad Mini! With over 250 guests, there was standing room, only!

Introducing our 2016 Board of Directors. From left: Nick Lieberman, Craig Kirkpatrick, Julia Araiza, Michael Chew, James Wohrman, Alan Dauger, Tim Gorman, Stephen C. Duringer, Esq., and Jerry L’Ecuyer. Not pictured: John Tomlinson, Vicki Binford, Thomas B. Cummings, Esq., Dale Hayden, Jim Loftus, Rick Roshan.

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Cash In on the Myths of Real Estate BY WILLIAM R. GORMAN, REAL ESTATE BROKER/OWNER, CCIM, AAOC PAST-PRESIDENT

ver the years, I have come to realize that numerous, popularly held misconceptions create barriers to successful wealth building through real estate. When my son, Tim, convinced me that I needed to write my own book about investing in multi-family properties, we decided to focus on those misconceptions. For every misconception or myth, there are fundamental truths that I have

learned from over 60 years of studying real estate trends and my experience as a broker, rental property owner, and past AAOC president. And, for every truth, there is a Cash In, i.e. way to apply the knowledge that I have gained to further your own wealth-building goals. This book is my legacy — not just to my family, but to all of my fellow AAOC members and their families. One of my proudest moments was

in 2005, when Tim decided to purchase his first rental property. A successful CPA and entrepreneur/restaurant owner, he became so intrigued with the real estate business that he joined WR Gorman & Associates on a fulltime basis and obtained his broker’s license. His interest and involvement are what have made this book possible. All of which brings me to one of the myths included in my book:

A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

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Myth 7-1 My kids want to inherit my property. Popular Belief: My heirs have gained an appreciation for income property ownership and want to follow in my footsteps. Bill’s Truth: Many children look at the properties that they are going to inherit as a one-time cash windfall. They do not see income property ownership as an annuity with appreciation potential, cash flow, and a means of achieving their own financial independence. William Nickerson wrote a book, How I Turned $1,000 into A Million in Real Estate. Nickerson’s plan still works. The difference is that, today, it takes a larger bankroll. A fourplex in the 1970’s could be purchased for $50,000 with $10,000 down payment versus today’s $1,000,000 price tag and $250,000 down payment requirement. The fact that property values are so much greater today underscores the importance of getting your children involved in your investments so that they have an understanding of the entire wealth-building process. If your kids sell-off their inheritance and exit the real estate game, it is unlikely that they will ever be able to regain what it took you a lifetime to achieve. I have seen family members sell at a deep discount and squander the proceeds. I can only imagine the owner turning over in his grave. Don’t let this happen to you. Cash In: Get your family excited about ownership! Consider sharing some of the cash flow and ownership responsibilities with your children.

Working with families is an important part of the focus at WR Gorman & Associates. In fact, the entire book, Cash In on the Myths of Real Estate, reflects the principles that Team Gorman uses when working with our clients. Tim and I even developed a custom computer model to run pro forma analysis that quantify outcomes, so that clients can more clearly and objectively weigh their options. The first two chapters of the book address the topics that I believe are the most critical to successful wealthbuilding through the ownership of income properties. These chapters cover the importance of having a written real estate plan, knowing how your property is performing financially, quantifying your options, compounding, and understanding the real estate cycles.

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There also are chapters on growing your wealth, property operations, family, and investment fundamentals. Revealing how WR Gorman & Associates approaches the brokerage side of our business are chapters on buying and selling. The final chapter focuses on the mathematics of investing. As I worked through the 60-plus myths that I cover in my book, I kept coming back to one basic reality — I am a contrarian investor. By studying the market and the 18-Year Real Estate Cycle, I have quantified my options and, despite what everyone

else was thinking at the time, have taken action on my own terms. Over the months ahead I will be discussing various myths excerpted from my book. Each has a cash in that I hope you will use and share with your family to achieve your own legacy.

William R. Gorman, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, and by Randy Combs, broker, and Sonya Loera, Realtor and Transaction Coordinator.

Myths, myths, myths…cash in and use them to your advantage.

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How to Handle a Hoarding Resident BY BECKY BOWER

oarding is a serious mental disorder, and when your resident starts showing signs, it can be equally as hard to be understanding while keeping your resident and the rest of your local community safe. When we initially think of the mental condition, the first thing that pops into mind is the binge-worthy TV show, Hoarding: Buried Alive, where the homes of severe hoarders are sensationalized. However, not all hoarding situations are that extreme.

While having a hoarder as a resident is difficult no matter how severe the case, it’s not impossible to come to somewhat equal terms. Mike and Gera T. had a mild hoarding situation which was resolved through patience but persistence. They had been renting their duplex out to an elderly couple for 7–8 years, but Mike had noticed that as the husband had gotten into his 90’s, he had started picking up bulky items off the street and at yard sales and had shoved them

into his side yard. As time went by, his collection had started overflowing into the front yard. From what Mike and Gera assume, a city inspector was called to the duplex because of a complaint. The inspector wrote up a 30-day notice with strict fines of over $100, if the front yard was not cleared. When Mike brought the notice to the resident’s attention he initially recommended that they rent out a storage place as the husband was reluctant to let go of his bargain finds,

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but after reviewing local services, the couple stated that it was simply too expensive. Within the 30-day period, Mike went almost every day to remind the husband that his items needed to be removed. Slowly but surely, things were moved around. Among many items, the lazy chairs in the front lawn were shifted around, a cooling fan appeared and then disappeared within the period, and an old water heater was carried away by Mike and the husband. As the 30-days were nearing close, Mike talked to the inspector and got an extension for his residents. Once a little over a month had passed, the bulk of the issue had been cleared and the job was approved by the inspector. The wife was so grateful to Mike and Gera’s patience, that she gave them a bottle of wine. To date, the elderly husband sits outside on one of his new wooden benches, made by Mike to replace the lazy chairs, with a few of his neighbors. According to the Mayo Clinic, hoarding ranges from mild to severe and in some cases, hoarding might not have much of an impact on a person’s life. The Director of the Bio-Behavioral Institute, Fugen Neziroglus, argues that “people hoard because they believe that an item will be useful or valuable in the future. Or they feel it has sentimental value, is unique and irreplaceable, or too big a bargain to throw away.” While the memorable images of trash piling to the walls from Hoarding: Buried Alive aren’t necessarily fictional, the severe cases of hoarding have become the stereotype for the disorder. The idea that by simply throwing away the resident’s “trash”, you can resolve the issue doesn’t help the resident and typically costs thousands of dollars. So the big question is what can you do?

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you? PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you? The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business. But where does that leave you? Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process? We recently had a call from an AAOC member who went through this experience. His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long. At PHD we want your business. We want you to have reliable service and we want you to be able to contact us and feel comfortable knowing your account is being reviewed every year for adequate limits and coverage. We invite you to call us at (800) 640-4743 or (714) 534-6310 and let us advise you on your account. You may find us an appealing alternative to the fast moving world we currently find ourselves in. Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

Call 800 640-4743

1. Try to Accommodate As a recognized mental disorder in 2013, hoarding is protected under the Fair Housing Act as a disability.

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338

Hoarding — continued on page 40

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Hoarding — continued from page 39 If you know of the resident’s disorder, then to protect yourself legally, you should try to accommodate to the renter’s needs. 2. Communicate If your resident’s items become a safety hazard or a problem for the rest of your local community, then first and foremost talk to your resident. If the problem continues, consider

seeking legal advice and make sure to document the entire process. 3. Reasonable Accommodation As a person with disability, your hoarding resident has the right to request a reasonable accommodation. While most hoarders don’t exercise this right, a reasonable accommodation request can help you and your resident get on the same page and work out a cleaning timeline. It also furthers your legal standpoint.

4. Final Options If the space is cleaned at the end of the process, that doesn’t mean it’ll stay that way. Make sure to schedule checkins with your resident to reinforce your previous cleanliness standards and maintain a good relationship with them. If the space is not cleaned within the time frame, consider other options. Possibly create a more realistic time frame with your resident. Due to the cost, try to pull through and find other options than an eviction. Only evict in the case where the resident is hoarding animals, blocking emergency exits, causing major damages to their home, or putting themselves in danger. It’s completely understandable if you’re warry of accepting hoarders into your rental property. According to the Pacific Standard, in San Francisco alone, “nearly $6.5 million is spent by landlords and service agencies each year on hoarding-related issues, which include eviction and the removal of children or the elderly due to health and safety concerns.” The fear of property damages or safety issues is a real fear amongst property owners; especially when hoarding has been identified as the direct contributor of up to 6% of all deaths by house fire. If you’re fearful of housing intense hoarders, choose a tenant screening service that performs verbal verifications in conjunction with eviction reporting. This way if a previous landlord details

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Overlooking these issues will cost you more in the long run. You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

This process will take a lot of time and it can be stressful at points, but try to be as sensitive as possible to your resident. While you might see their items as trash, hoarders don’t have that distinction. So avoid using words like “junk”, “trash” or “mess” to describe their belongings. Additionally, it wouldn’t hurt to provide your resident a list of clean-up services or extra trash bins. Use services like Angieslist.com to find clean-up services that can help your resident remove items when they’re ready.

714-538-3330 CA License #910068

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs 4 0

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Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

WE CARRY:

Hill Bros & Life Paint Decks (Magnesite & Concrete )

1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs Wall Oven: Brown or Maytag

6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY.

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

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Hoarding — continued from page 40 the eviction process of the tenant due to hoarding, their eviction record might be able to prove that the tenant’s disability became a legal issue. While the word “hoarding” won’t be on the eviction record when you review it, it might be listed as a Performance of Covenant (or PC), indicating that there was a lease violation strong enough to remove them from the property. PC is typically used for tenants who are evicted for

leaving rubbish or inappropriate objects on the exterior of the property. That being said, having a hoarder as your resident isn’t impossible. You just have to approach your resident differently and think in terms of what will work for you and your resident. Just like Gera and Mike T.’s residents, you can form a long-lasting residency and a good relationship with your tenant as well. And who knows? Maybe you’ll house the next Andy Warhol, one of the most famous hoarders of all.

Becky Bower is a writer for ResidentScreening Blog.com and a communications intern at Contemporary Information Corporation (C.I.C), a nationwide tenant & employment screening company. She has also spent several years in compliance and auditing. Becky holds a degree in English with a focus in creative writing from CSU Channel Islands and is a published writer.

Apartment Turnovers and Maintenance

We offer a wide range of full-scope residential rehab, repair, and construction services that can be customized to meet your needs. • Shower enclosures • Masonry • Crown molding • Vanities & sinks • Light fixtures • Baseboards • Countertops • Plumbing • Cabinetry • Window installation • Painting • And more! • Tile/wood flooring • Drywall Free Estimates. Fully Insured. • Carpet/linoleum • Electrical Thank you for your great work on our apartments before we put them up for sale. Your work was top notch and you got everything done in the time frame we needed. — Cynthia E., AAOC Member You were a pleasure to work with. The job you did on my fascia was perfect. Thank you. — Dale S., AAOC Member

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION TOLL FREE

1-800-473-8812 We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

1-800-541-1967

sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Serving California Since 1956

Call Paul at

714-633-1811 • Apartments • Condominiums • Any Type of Location

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

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Membership Milestones

The Apartment Association of Orange County would like to express our sincere gratitude to the following individuals and companies for their consecutive membership in AAOC for 20, 30 and 40 years! AAOC will recognize each of these members during a special program planned for the January 18th General Membership Meeting.

a 20 Year Members b

a 30 Year Members b

a 40 Year Members b

Angie Bua-Gilstrap

A Van Wie

A & M Properties

Anton and Katharina Frank

Advanced Management Company â&#x20AC;&#x201D; 087

Alan Wagner

C F Management Co. Clive Pole Elvin and Oleta Milbrat Gerald and Marilyn Lipson Grace Ave. Apts Gregg and Laura Horvath Helen Esh Jenkins Properties Joseph W. and Joan A. Tallman Katangian Properties Keith R. Raphael Leo and Reinhilde Burke Mandalay Property Management Norbert Villanyi

Bleeker L. Graham

Alan Gussin

Brekt Inc.

Alfred K. and Janet McNeill

Bristol Brokerage Company, Inc.

Andrew and Teresa Kaluzny

Carl S. Carlson

Cala Grasio Apts./Squire Mgmt. Co.

Charles P. Flanagan

Canada Apartments

Concetta Perakis

Cesar Pacheco

Dana Management Co.

Dwayne and Mary Lund

Dee Lyons

Erwin Skadron

Donald and Elinore Parke

Fred and Yaeko Huggler

Ducato Gardens

Hacienda La Jolla Apartments

Earl H. Mehl

Inge Realty Company

Harvey and Joan Rechsteiner

Jack & Patsy Crockett

Herbert and Meryl Swanigan

Kathy Morgan

Howard and Joanne Boulter

Lucille Davis Realty

Philip Isenhouer Pinecreek Apartments Ray Kawase

James Newkirk

Marion M. Masek

James Rose

Peter and Carol Sandro

Jerry and Joan Harmon

Richard Rusinek

Reba Johnsen Richard and Caroline Jensen Robert Edwin Perry Tony and Anne Nieto

Kona Lanai Apartments

Ron and Marjorie Roman

Laura E. Lillig

Russell Carpenter

Ralph A. Siemion

Tom Gilligan

Richard and Beverly Brauer

Warren and Jeanne Nesbihal

Robert and Gracia Aldrich

Wayne Stanfield

Robert L. Engemann, Sr.

Zaher F. and Layla Khalaf

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$50 + Tax

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company________________________________________________________________________________________________________________________________________________________________ Address________________________________________________________________________ City/State/Zip_______________________________________________________________ Phone_________________________________________________________________ Email_________________________________________________________ Member #__________________ Payment Method:

Bill My Company (members only)

Check Enclosed

Credit Card:

Credit Card #______________________________________________________________________________________ Expiration Date ______________________________

Visa MasterCard AMEX

Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Billing Address__________________________________________________________________________________________________________________________________________________________ 4 4

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Galapagos & Ecuador this March Your Invitation to an Adventure!

Imagine visiting six Galapagos Islands over the course of 7 nights on a 190 ft. yacht. Now picture the yacht with only 16 staterooms and 20 amazing crew members, with stunning wildlife encounters ashore lead by level-3 guides, the highest the Galapagos offers. Now, like the icing on a cake, the adventure also includes 8 nights exploring stunning Ecuador and an optional extension to Peru, for a chance to take the Sacred Valley and Machu Picchu off your bucket list. Well dream no more, because this is Stewart Tours’ March 2016 trip with rental property owners. The journey starts in the highest capital city in the world, Quito, Ecuador. Perched 9,350 ft. at the base of the Andes, this is the perfect place for exploration into the surroundings highlands of the Imbabura province with its stunning lakes and outstanding beauty. We’ll also explore the Antisana Volcano area before we descend into the Pastaza river canyon with its abundance of waterfalls. We’ll discover the incredible UNESCO World Heritage town of Cuenca, which stuns travelers with its beautiful 500-year-old architecture. We’ll live the history at Ingapirca Fortress, the most important Inca ruins in Ecuador and travel to the coast to experience the bustling city of Guayaquil. Spending multiple nights in most locations, our home will often be thematic and beautiful hacienda-style hotels. When it could not get any better, a quick flight from Guayaquil finds us in the Galapagos Islands.

There on the coast of the Galapagos Island of San Cristobal is the 191-foot yacht, Evolution. Its gleaming decks and vintage lines announce its position as one of the top yachts in the Galapagos with one of the most experienced expedition companies in the region, celebrating 29 years. With top-level naturalist guides, we’ll visit the islands of South Plaza, Mosquera, Santiago, Genovesa, North Seymore, Sante Fe, Floreana, Santa Cruz & Baltra. As a full sea-going yacht, we’ll reach the outer islands that the smaller catamarans and day boats can’t visit. In March, the water is the calmest of the year and also the warmest (72 degrees), ideal for snorkeling and kayaking, all which is included. Between wonderful meals including alfresco dining and relaxing sundowners on the intimate back deck, we’ll have a packed schedule of expedition experiences. Such as Zodiac boat landings with naturalists, and optional snorkeling and kayaking exploration. The yacht moves twice a day, maximizing the islands visited and animal encounters. The Galapagos sells out every year and is one of the hottest destinations on the planet, so we are unable to hold space for an extended period. Please don’t wait if you wish to join us for this once-in-a-lifetime tour. For more information on this very inclusive adventure, visit www.StewartTours.com for more information and pricing plus details on all our current tours. You can also reach us at 1.866.944.3036.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property. Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs. As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

#1 REAL ESTATE TEAM IN ORANGE COUNTY-$404 MILLION IN CLOSED SALES FOR 2015!

WHAT ARE YOUR APARTMENTS WORTH?

4 u nits a na heim $759,000

If you’re curious about your apartments’ value in today’s market, just send us an email with the property address and we’ll send you a free comparative market analysis. Send to: michael@stanfieldgroup.net

5 cap rate on existing low rents. Large 2BR, 1 3/4BA units. Property maintained by association. Contact Mike for detailed set-up.

featured property

mike thornton

94 9. 6 8 9 . 7 5 8 7

realtor® #1 apartment agent in o.c.* michael@stanfieldgroup.net cal bre no. 01236638

*Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/14.

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A Special Welcome to Our Newest Members! Bohorquez Properties Burns Properties Condrea Properties Dukes Properties Elan Huntington Beach — Greystar Hills of Corona — Greystar Hryniewicki Properties Kula Properties Legends at Rancho Belago — Greystar Raincross Senior Village — Greystar Ramos Properties Silver Platter Realty, Inc. The Residences at Pacific City — UDR

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

A P A R T M E N T

New PSC Members Mineral Wells Landscaping & Building Inc. P.O. Box 6713 Fullerton, CA 92834 Contact: Joe Sandoval (714) 254-1961

Advanced Powerwashing 8502 E. Chapman Ave #148 Orange, CA 92869 Contact: Jo Pledge (714) 892-5026 The Cabinet Depot, Inc. 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 Contact: Derek McNeil (714) 848-1580

Point Blank Consulting 17 Fanpalm Irvine, CA 92620 Contact: Julie Blank (714) 227-4363

ISU — The Olson Duncan Agency 25550 Hawthorne Blvd #203 Torrance, CA 90505 Contact: Jim Kinmartin (310) 373-6441

RentPaidOnline PO Box 538 Mosier, OR 97040 Contact: Steve Horst (727) 200-5002

Lease Labs 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 Contact: Mark Ham (619) 233-4700

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crossed the Canadian border in 2013. At 52 years of age, it was time for me to make some long, over-due life changes. I came to California for a few months, to be with a friend who was dealing with cancer. I was both amazed and horrified with the (non) disinfecting methods used in medical facilities she frequented. While usually “looking” clean, there were warning signs to gownup, wear gloves, masks, and wash hands to enter rooms to prevent the spreading of contagious viruses and bacteria. My friend succumbed to C-DIF, not the cancer she was diagnosed with. During this time, I fell in love with and later married Rick, her son. Our concern was that loved ones be able to focus on healing, not contracting additional, potentially fatal diseases. Our research led us to BioSweep. Unlike an ozone machine or fogger, which take a longer time to mask odors, “BioSweep utilizes an advanced, proprietary form of Photocatalytic Oxidation (PCO) to produce simultaneous, interrelated forms of highly reactive oxidants to eradicate organic contaminants inside a treatment area.” We loved the fact that contaminants were eradicated, not simply masked, by using a fivephase process: (1) Multi-Band UV Radiation, (2) PCO (Photo catalysis), (3) Hydroxyl Radical Production, (4) Mechanical Filtration (HEPA), and (5) Exports of HPV and 03. BioSweep decontaminates air and surfaces of ALL viruses and bacteria, including: STAPH, MRSA, H1N1, E. COLI, RINGWORM, SARS, HEPATITIS C, FUNGUS, HERPES SIMPLEX 1, IMPETIGO and ALL MOLDS AND MILDEW. It dramatically reduces allergens & mold spores, and bio-sanitizes whole apartments, houses and their air ducts. The by-product of this is that BioSweep quickly and permanently removes ALL odors. Fire smoke, water lossrelated, urine, sewer backup, cigarette, cooking, skunk, petroleum, meth-lab and trauma-scene cleanup odors. Not only had we found our solution, but so many other benefits! BioSweep output is high and efficient, too! Compare:

Surface Defense is powered by MonoFoil, an industry leading organo-functional silane technology that disrupts the target organism’s cell on contact. Our product molecularly bonds to any treated substrate making the entire treated area antimicrobial. Surface Defense continuously works 24/7 for up to one year, inhibiting the growth of microbes that lead to sickness, stains, odors or deterioration of product. Can you see why we are excited? All surfaces treated with BioSweep Surface Defense stay sterile; you can NOT contract bacteria and viruses from touching these surfaces, therefore diseases can NOT spread. We offer periodic onsite monitoring of your treated surfaces to ensure lasting antimicrobial protection. BioSweep Surface Defense is resistant to all organic solvents, strong acids and bases, does not leach in water, salt or sweat, is thermally stable to 550 degrees F, colorless & odorless and is safe on all surfaces. BioSweep providers are using Surface Defense successfully in schools, gyms, medical facilities and also for treating surfaces after mold remediation. While we are decontaminating homes & businesses, leaving them odorless, bacteria and virus-free, we are also helping Real Estate Agents and Property Management Companies save with unnecessary expenses like paint sealant, vent cleaning and carpet replacement due to odor. More importantly we drastically reduce their turn-around time, as our service is one-day. Even better, one-night! I came to California, found my new love Rick, a new country to call home, a new business in BioSweep, a new church family at GGFC and a new family in AAOC. My prayer for you, AAOC family, is Jeremiah 29:11. “For I know the plans I have for you, declares the Lord, plans to prosper you and not to harm you, plans to give you hope and a future.” In appreciation, we would like to offer 10 free trials of BioSweep to the first 10 AAOC Members that contact us. Experience what makes us passionate about BioSweep! Rick and Kelly Hatlelid www.biowsweep.com — rkhatlelid@biosweep.com 949-445-4706

– High out-put ozone generators <1–15 ppm – Hydroxyl generators/Photocatalytic systems <.05–1 ppm – BioSweep > 50 ppm – High out-put ozone generators 24–96 hrs – Hydroxyl generators/Photocatalytic systems 72–120 hrs – BioSweep 4–8 hrs BioSweep is enormously successful in Contents Restoration, doing on-site treatment to reduce packouts with a 3-hour MAX treatment time, is safe on all fabrics, artwork and electronics. As well, BioSweep offers *Surface Defense*, an unparalleled broad spectrum antimicrobial protection for all treated surfaces. 4 8

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism. Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

Service 1st

Axiometrics, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Pierce-Eislen

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

SatisFacts c/o Internet Brands

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Antimicrobial Services Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Rental Publications & Services Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Apartment Market Research Data ALN Data

Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment data and market research

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Product & Service Council — continued on page 50

Major appliances for apartments.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

Appliances Sales, Service & Leasing

continued from page 49

ACE Commercial Laundry Equipment, Inc.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Finder

American Appliance Rentals

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

For Rent Media Solutions

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Appliance rentals and purchase solutions for properties and residents.

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

See the Advertisers Index on Page 72 for the location of our ad.

Appliance World

Orco Apartment Supply, Inc.

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

Move

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot

Zillow Rental Network

Appraisal

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Lee Walker Appraisals

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Helping professionals like you consolidate suppliers with world class service.

Apartment/Student Housing

Industrial Laundry Repair

RokitNow

See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Machine sales; Coin Operated Washer & Dryer Repairs.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Major appliances for apartments.

Real estate brokerage and property management.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

• Paving Stones • Curb & Gutters • Striping

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

Product & Service Council

Fully Insured & Bonded www.candcpavingcompany.net

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members! • Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Product & Service Council continued from page 50

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Asset Management Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Provides consultation services to firms in the multifamily industry.

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Nova Contractors, Inc.

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Turnover Specialists.

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

NU-SHINE Construction Svcs. Inc Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Ruzick & Wallace, LLP

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, A Professional Law Corp.

Western Multi-Family Renovation

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Boiler Systems

Wesierski & Zurek, LLP

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Bath Renovations

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Buffalo Maintenance, Inc.

Water Heater Man, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Water Heater/boiler service and installation.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

California Bath Restoration

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A P A R T M E N T

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Product & Service Council — continued on page 54

Complete kitchen and bath restoration and refinishing company.

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More Benefits for NAA Affiliates!

• •

Job Posts for Residential Property Management Industry

Résumé Searches for qualified candidates

•

• REWARD

Designed to maximize profit and mitigatie risk, NAA CLICK & LEASE provides the support and stability for leasing success.

Customized Company Forms regularly reviewed by attorneys

Learn more WWW.NAAHQ.ORG/LEASE

•

RISK

STRIKE THE RIGHT BALANCE BETWEEN RISK AND REWARD

•

Receive résumé alerts

Error checking functionality

Online application, e-signature & storage to support electronic leasing process

•

Savings from companies like Home Depot Pro, FedEx & Lowe’s Pro

•

A P A R T M E N T

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Purchasing power of 68,000 NAA members buying as one

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Product & Service Council

Camera Systems

continued from page 52

Multicom, Inc.

Buying Group Professional Apartment Services

David Record 3 Cala Moreya Laguna Niguel, CA 92677 (800) 875-0250 x 1015, Fax (713) 974-6889 drecord@pasonline.com

Cabinets Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

See the Advertisers Index on Page 72 for the location of our ad.

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Carpentry Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Stainless steel stairnosings for any flooring material or step.

Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

Carpet Cleaning

The Cabinet Depot, Inc.

Nova Contractors, Inc.

Kitchen & bathroom remodeling, cabinet, granite, installations.

Apartment Turnover Specialists.

Premier Roofing & Building Co Inc.

Cleaning Service

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet Sales & Service

Salvador Munguia Painting Co.

Helping professionals like you consolidate suppliers with world class service.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Apartment Turnover Specialists.

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

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R&B Wholesale Distributors, Inc.

Coin-Operated Laundry Equipment

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Appliance World

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

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Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

We are a full service company specializing in interior renovations and unit turns.

Home Depot

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Turnaround Solutions, LLC

Shahe Kechejian 10526 Garden Grove Blvd. Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

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Coinmach

Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

On-Site.com

Commercial Gas Grills

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Specializing in residential & commercial evictions.

Product & Service Council

Industrial Laundry Repair

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John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICE

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Coinmach is now

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Collections

While this is a significant milestone in our company’s

Todd A. Brisco & Associates

history, in effect nothing has changed except our name.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

You will continue to receive uninterrupted service at the same great level you deserve. With over one million

Business litigation, real estate law landlord/tenant and healthcare issues.

machines in service, we’re the leading provider of commer-

cial and in-unit laundry solutions to the multi-family, student

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

housing, and university industries. Our customers know that better laundry solutions equal improved resident experience. And that’s not only good for business

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

- it just makes life easy.

Fast Eviction Service

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Simplify your laundry solutions today!

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

A P A R T M E N T

Chris Wilson 800-954-9000 x54330 chrisw@cscsw.com cscsw.com

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Product & Service Council

Construction

continued from page 55

Argos Independent Contractor

Commercial Patio Heaters AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel.

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Roofing & General Construction Bishop Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Property Owners Protection

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Consulting Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Point Blank Consulting

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Provides consultation services to firms in the multifamily industry.

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Interstate Restoration

Business Succession, Estate and Tax Strategy and Investment Planning.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Contract Services Bienek Roofing

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Countertops  Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

See the Advertisers Index on Page 72 for the location of our ad.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

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The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Kitchen & bathroom remodeling, cabinet, granite, installations.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Deck Coatings, Magnesite Repairs, Waterproofing

Doors & Windows

Brent Collins Construction

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

21st Century Doors & Windows

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R3 Construction, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Surface Restoration

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net Bathtub & Tile Refinishing.

Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

We are a full service company specializing in interior renovations and unit turns.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Republic Windows & Doors

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Door Locks & Hardware

Drain Cleaning

Kwikset

California Rooter & Plumbing

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Kwikset manufactures and markets a complete line of door locks and hardware.

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Platinum Plumbing Services, Co. Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Draperies/Blinds/Window Coverings Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

The Awning Company

Environmental Consulting & Training

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

American Environmental Specialists, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Electrical Bishop Inc.

Enovative Group

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Commercial Fire Protection

National Econ Corp.

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Fire Life Safety.

Environmental Services

KD Electric

American Environmental Specialists, Inc.

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Orco Apartment Supply, Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Biosweep of North Orange County

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Dick Wardlow Insurance Brokers

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP

Flat rate prices for all apartments. Certified Boiler Specialist.

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Electric Vehicle Products American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Appliance rentals and purchase solutions for properties and residents.

Evictions

Elevator Services

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Performance Elevator Contractors, Inc. Erika Arevalos 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 Erika@performanceelevator.com www.performanceelevator.com

See the Advertisers Index on Page 72 for the location of our ad.

Providing exceptional service for competitive prices.

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Duringer Law Group, PLC

Axiometrics, Inc.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Diversified Investment Strategies

Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Fast Eviction Service

Patti Widget 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 fastevict21@fastevictionservice.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

National Center for Audio & Video Forensics Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Restore 247

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Eric Caamano 2331 E. Foothill Blvd. Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

Fire Extinguishers

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Commercial Fire Protection

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire Life Safety.

Shield Fire Protection

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

Security video enhancements to aid in evictions and insurance claims.

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Flooring Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc.

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Brooker Associates

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Stainless steel stairnosings for any flooring material or step.

Product & Service Council — continued on page 60

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Financial Planning

ACI Commercial Insurance Broker, Inc.

866-331-1031

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

Commercial & Personal Lines. Insurance advisor of financial planning services.

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Garage Doors Republic Garage Doors

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Mineral Wells Landscaping & Building Inc.

South Coast Construction & Repair

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

NPG — Nelson Paving

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

See the Advertisers Index on Page 72 for the location of our ad.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

General Contractor

Pavescapes

Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Hardwood Floor Refinishing Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Stainless steel stairnosings for any flooring material or step.

General Contractor Specializing in Multi-Family Remodel

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Heating & Air Conditioning

R3 Construction, Inc.

Coast Plumbing, Heating & Air

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

H.H.H. Commercial General

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 5+ units

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

Delta is the nation’s largest plumbing, HVAC and repiping company.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Handyman Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com Major appliances for apartments.

L and D Appliance Corp.

See the Advertisers Index on Page 72 for the location of our ad.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

Ferguson Enterprises

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

(949) 651-0999

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See the Advertisers Index on Page 72 for the location of our ad.

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Delta Mechanical

Western Multi-Family Renovation

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

• 2– 4 units

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

License #0462338

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R&B Wholesale Distributors, Inc.

Nelson & Associates, LLC

Move

See the Advertisers Index on Page 72 for the location of our ad.

PHD Insurance Brokers, Inc.

Online apartment guide

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

SatisFacts c/o Internet Brands

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Property Owners Protection

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

CoreLogic

Kitchen Renovations

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc.

Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepot.com — www.thecabinetdepot.com

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance

Kitchen & bathroom remodeling, cabinet, granite, installations.

California Bath Restoration

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Internet Services

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers

Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc. See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc. Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Apartment SEO

South Coast Construction & Repair

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Product & Service Council

#1 nationwide provider of information and advertising services.

— continued on page 62

RASH YAMBO DECKING & STAIRS Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

ISU — The Olson Duncan Agency

Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

A P A R T M E N T

Complete kitchen and bath restoration and refinishing company.

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Commercial, Personal & Health Insurance.

Independent insurance brokerage representing commercial building owners and operators.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Zillow Rental Network

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Rey Insurance Services, Inc.

ACI Commercial Insurance Broker, Inc.

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Fully Insured • Lic.# 804656

Free Estimates

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800-677-6168

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Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Landscapes/Hardscapes

Chase Commercial Term Lending

Ferguson Enterprises

See the Advertisers Index on Page 72 for the location of our ad.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Chase Multifamily Lending

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Citizens Business Bank

H.H.H. Commercial General

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Mineral Wells Landscaping & Building Inc.

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Credit Union of Southern California

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

Commercial Lending

R&B Wholesale Distributors, Inc.

Luther Burbank Savings

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

See the Advertisers Index on Page 72 for the location of our ad.

Seacoast Commerce Bank

Maintenance, Repairs, Products

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Industry specific banking services for Property Management Companies.

Wells Fargo Multifamily Capital

We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Specialized lending programs for multifamily properties.

Bona Fide Mortgage

Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

See the Advertisers Index on Page 72 for the location of our ad.

Mailboxes

Orco Apartment Supply, Inc.

Business Banking, Apartment Loans/Commercial Loans.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Lighting

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Roberts Management & Investments

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Fire Life Safety.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

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Fax (562) 430-0693

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Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Mold Remediation

Natural Gas Consulting

American Environmental Specialists, Inc.

Natural Gas Consulting, LLC

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Machine sales; Coin Operated Washer & Dryer Repairs.

Premier Roofing & Building Co Inc.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Biosweep of North Orange County

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

TWFG Insurance

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Lease Labs

Biosweep of North Orange County

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Odor Removal

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Marketing

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Notary Services

Interstate Restoration

Real estate brokerage and property management.

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

$550.00

Includes location, excavation, repair and backfill up to 4 hours

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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EmpireWorks

Patrol Services

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

California Safety Agency

Nova Contractors, Inc.

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Ornamental Iron

Apartment Turnover Specialists.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Brent Collins Construction

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Online Rent Payment RentPaidOnline

Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com Providing the most rent payment options in the industry.

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Village Patrol, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

R&B Wholesale Distributors, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Outdoor Furniture & Refinishing

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Turnaround Solutions, LLC

Greentech Heat Solutions

Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info www.turnaroundsolutions.info

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

We are a full service company specializing in interior renovations and unit turns.

Paint Sales & Service

Dedicated Transportation Services

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Roger Sonnenfeld 2244 N. Pacific Ave. Orange, CA. 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Dewey Pest Contol

Parking Enforcement

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Access Exterminator Service, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Largest multi-family suppliers of contract furniture in the country.

Bienek Roofing

Pest Control

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Heat treatment equipment & training for bedbugs.

Lloyd Pest Control

566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Western Exterminator

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

www.dedicatedtransportationservices.com

Residential and commercial pest control and termite control since 1921.

Patio Covers Bienek Roofing

Plumbing, Contractors & Supplies

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Fully Insured

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Lic. # A-715010

PAVEWAY

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL Owner Operated

Call For Free No Obligation Quote

(949) 851-1865

Delta is the nation’s largest plumbing, HVAC and repiping company.

DirecSupply, Inc.

More Than 20 Years Experience

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

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Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax (949) 202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

Point Blank Consulting

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Property Management Services/Investments.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Mineral Wells Landscaping & Building Inc.

Joe Sandoval P.O. Box 6713 Fullerton, CA 92834 (714) 254-1961 msmineralwells@outlook.com — www.mineralwellslb.com

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Axiometrics, Inc.

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Product & Service Council

We are the leading screening and risk management provider for the multifamily industry.

— continued on page 66

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Dunlap Property Group

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc.

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

Monterey Group

A P A R T M E N T

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

CoreLogic

Advanced Powerwashing

Power washing of walkways, dumpsters, parking areas, trash chutes.

Prestige Property Management

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

We provide apartment property management in Southern California

Jo Pledge 8502 E. Chapman Ave #148 Orange, CA 92869 (714) 892-5026 jopledge@ceilingease.com — advpowerwashing.com

Provides consultation services to firms in the multifamily industry.

Consensys Property Management

Power Washing

NPM Staffing

Property Management

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

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Product & Service Council

Property Management Software

Rain Gutters

continued from page 65

CoreLogic

Argos Systems

We are the leading screening and risk management provider for the multifamily industry.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

ProActive Realty Investments

Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

RokitNow

McCarthy Roofing

Text messaging services to help communicate with your customers.

Real Estate/Investments

Property Management Staffing & Training

Nick Lieberman 1 Candlebush Irvine, CA 92612 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Reynolds Realty Advisors

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Roberts Management & Investments

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

JWilliams Staffing

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 205-1923 lisaw@jwilliamsstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co.

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

We are the leading screening and risk management provider for the multifamily industry.

Career Strategies

Diversified Investment Strategies

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

See the Advertisers Index on Page 72 for the location of our ad.

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Real estate brokerage and property management.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Point Blank Consulting

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

Renoir Staffing, LLC

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

WSH Management

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

Investment Capital Real Estate

For 30 years, we have provided qualified employees to the property management industry.

15+ years of experience in managing multi-family and senior apartments.

DM Smithco

Gorman & Associates

Provides consultation services to firms in the multifamily industry.

40 Years of Property Management Experience in Orange County.

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting@gmail.com www.pointblankconsulting.net

Sullivan Property Management

Bona Fide Mortgage

See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Prestige Property Management

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments

Serving O.C Coin-op Over 25 Years! • OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

A P A R T M E N T

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714.897.4342

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

www.acelaundry.com

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Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

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Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

McCarthy Roofing

Rent Payment Services

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

RentPaidOnline

Steve Horst PO Box 538 Mosier, OR 97040 (727) 200-5002 shorst@rentpaidonline.com — www.rentpaidonline.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Providing the most rent payment options in the industry.

Resident Screening On-Site.com

Real estate brokerage and property management.

Tarbell Realtors

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

TransUnion

Real estate brokerage and rental property management.

Reconstruction Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Brooker Associates

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Royal Roofing.com (RWS&P, Inc.)

TransUnion offers resident screening and analytics to multifamily operations.

Roofing

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Satellite TV Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Security Services

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

California Safety Agency

Central Roofing

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems ASSA ABLOY Door Security Systems

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Multicom, Inc.

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Product & Service Council

Helping professionals like you consolidate suppliers with world class service.

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Product & Service Council

Towing

Video Surveillance

continued from page 67

Dedicated Transportation Services

Commercial Fire Protection

TO’ and MO’ Towing

Fire Life Safety.

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Property mgmt., towing, traffic, real estate and custom signs. Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

National Center for Audio & Video Forensics

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Tax & Financial Planning

Towing company with 4 locations in Orange County.

ACI Commercial Insurance Broker, Inc.

Training

Security video enhancements to aid in evictions and insurance claims.

NPM Staffing

Water Heaters

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Diversified Investment Strategies

Trash Services

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

Exchange Resources

HMWC, CPAs & Business Advisors

Delta is the nation’s largest plumbing, HVAC and repiping company.

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

Technology Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumphoffice.com Technology & computer services.

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A P A R T M E N T

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Royal Junk Removal

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

The 1031 exchange provides a tax deferral of the sale of investment property.

California Rooter & Plumbing

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Utilities & Sub Metering

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

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Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

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R&B Wholesale Distributors, Inc.

Buffalo Maintenance, Inc.

Home Depot

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Reliable Rooter & Plumbing

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCormack Roofing Weatherproofing & Construction

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Lowe’s — Irvine

Complete plumbing & drain services since 1992. You can rely on us.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Service 1st

Premier Roofing & Building Co Inc.

Milgard Windows & Doors

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Water Heaters Only, Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com Water heater repair and replacement including residential, tankless, and commercial

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water Heater/boiler service and installation.

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

R3 Construction, Inc.

Website Development/Online Advertising Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

A P A R T M E N T

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

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category See page 72 for alphabetical listings Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc....66

JM Air Conditioning & Heating.......................49

Coinmach/CSC Service Works.........................55

Lin-Ed’s Appliance Service & Repair...............49 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals.......................................11 ASPHALT SALES & SERVICE

Block & Associates.................. Inside Back Cover

American Environmental Specialists.................4

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Fast Eviction.................................................Insert

COIN-OPERATED LAUNDRY EQUIPMENT

Ferguson.............................................................71

MOLD REMEDIATION

Duringer Law Group, PLC.... Inside Front Cover

AIR CONDITIONING & HEATING

APPLIANCES—REPAIRS, PARTS, RENTALS

EVICTIONS

National Service.................................................42 COLLECTIONS

Block & Associates.................. Inside Back Cover Duringer Law Group, PLC.... Inside Front Cover CONCRETE MAINTENANCE & REPAIR

C & C Paving Company, Inc..............................50

Steven D. Silverstein, Law Office......................20 Wesierski & Zurek, LLC....................................36 FENCING & GATES

Brent Collins Construction...............................26 PATIO COVERS

Bienek Roofing.....................................................5 PAINT SALES & SERVICE

Bienek Roofing.....................................................5

Alertt Access Gate Controls..............................69

Rash Yambo Decking & Stairs..........................61

Buffalo Maintenance, Inc..................................22

Sondance Painting.............................................24

FLOORING, REPAIRS, TILE

PEST CONTROL

Brent Collins Construction...............................26 Buffalo Maintenance, Inc..................................22

XT-2000..............................................................29 PLUMBING, CONTRACTORS SUPPLIES

Aarow Drain & Plumbing.................................72

GATED ENTRIES

Alertt Access Gate Controls..............................69

CONSTRUCTION

Alertt Access Gate Controls..............................69

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

GENERAL CONTRACTOR

Ferguson.............................................................71

Pavescapes..........................................................47

ORCO Apartment Suppy...................................41

Buffalo Maintenance, Inc..................................22

HANDYMAN

PORCELAIN REFINISHING

Pavescapes..........................................................47

South Coast Construction & Repair.................42

Block & Associates.................. Inside Back Cover

CONTRACT SERVICES

HEATING & AIR CONDITIONING

Brennan Law Firm.............................................35

Bienek Roofing.....................................................5

Coast Plumbing, Heating & Air, Inc.................63

Duringer Law Group, PLC.... Inside Front Cover

DECK COATINGS, MAGNESITE REPAIRS,

AMS Paving........................................................57 C & C Paving Company, Inc..............................50 Paveway..............................................................64 ATTORNEYS

Steven D. Silverstein, Law Office......................20

Bienek Roofing.....................................................5 Brent Collins Construction...............................26

WATERPROOFING

JM Air Conditioning & Heating.......................49

Theresa Simes Agency.................................36

Affordable Awnings Company..........................38

Rash Yambo Decking & Stairs..........................61

PHD Insurance Brokers, Inc.......................39, 60

BATHROOM RENOVATIONS

DOORS, WINDOWS

KITCHEN RENOVATIONS

Ferguson.............................................................71

Republic Windows & Doors.............................24

Ferguson.............................................................71

DRAINS

South Coast Construction & Repair.................42

BBQ & GRILL SERVICES

AEI Corporation................................................27 BLINDS

ProActive Realty Investments Inc....................14

RAIN GUTTERS

Buffalo Maintenance, Inc..................................22

NU-SHINE Construction Svcs. Inc...................14

Prestige Property Management........................26

Farmers Insurance —

AWNINGS

Bath Crafters......................................................52

JLE Property Management Inc...........................8

Roberts Management & Investments...............62

Brent Collins Construction...............................26

BATHTUB REFINISHING

PROPERTY MANAGEMENT

INSURANCE

Wesierski & Zurek, LLC....................................36

South Coast Construction & Repair.................42

Bath Crafters......................................................52

Argos Home Systems.........................................20 REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group.....................................46 ProActive Realty Investments Inc....................14 Vanguard Investment Properties......................30

Aarow Drain & Plumbing.................................72

LANDSCAPE/HARDSCAPE SERVICES

W. R. Gorman....................................................16

California Rooter & Plumbing..........................33

Pavescapes..........................................................47

ROOFING

Coast Plumbing, Heating & Air, Inc.................63

LEAK DETECTION

Bienek Roofing.....................................................5

DRAPERIES/BLINDS/WINDOW

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

COVERINGS

Dale’s Roofing....................................................65 Guardian Roofs and Energy Solutions.............28 McCarthy Roofing.............................................40

Apex Window Decor...........................................4

LENDING

R&B Wholesale Distributors, Inc. ....Back Cover

Bona Fide Mortgage..........................................60

DRYWALL

Chase/Scott Schweer............................................2

Alertt Access Gate Controls..............................69

Brent Collins Construction...............................26

LIGHTING

TAX & FINANCIAL PLANNING

ELECTRICAL

Lighthouse Electric..............................................6

Diversified Investment Strategies.....................11

Buffalo Maintenance, Inc..................................22

MAIL BOXES

WATER HEATERS

Lighthouse Electric..............................................6

ORCO Apartment Suppy...................................41

Brent Collins Construction...............................26

ENVIRONMENTAL SERVICES

R&B Wholesale Distributors, Inc. ....Back Cover

Buffalo Maintenance, Inc..................................22

American Environmental Specialists.................4

MAINTENANCE, REPAIRS, PRODUCTS

CARPETS

Wesierski & Zurek, LLC....................................36

Brent Collins Construction...............................26

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................22

WINDOWS

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

Apex Window Decor...........................................4 BOILER SYSTEMS

Debinaire Co......................................................12 CABINETS/REFINISHING

Brent Collins Construction...............................26 South Coast Construction & Repair.................42 CARPENTRY

R&B Wholesale Distributors, Inc. ....Back Cover

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Royal Roofing.....................................................10

M A R C H

SECURITY SERVICES

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63 Debinaire Co......................................................12 Ferguson.............................................................71

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alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

JLE Property Management Inc..........................8

ACE Commerical Laundry Equipment, Inc....66

JM Air Conditioning & Heating......................49

AEI Corporation...............................................27

Lee Walker Appraisals......................................11

Affordable Awnings Company.........................38 Alertt Access Gate Controls.............................69 American Environmental Specialists................4 AMS Paving.......................................................57 Apex Window Decor..........................................4

Contact one of our reliable membership service representatives at

(714) 245-9500 They will find your solution.

National Service................................................42

Bath Crafters.....................................................52

ORCO Apartment Suppy..................................41

Bienek Roofing....................................................5

Pavescapes.........................................................47

Block & Associates..................Inside Back Cover

Paveway.............................................................64

Bona Fide Mortgage.........................................60

PHD Insurance Brokers, Inc......................39, 60

Brent Collins Construction..............................26 Buffalo Maintenance, Inc.................................22 C & C Paving Company, Inc.............................50 California Rooter & Plumbing.........................33 Chase/Scott Schweer...........................................2

Prestige Property Management.......................26 ProActive Realty Investments Inc...................14 Rash Yambo Decking & Stairs.........................61 R&B Wholesale Distributors, Inc. ...Back Cover Republic Windows & Doors............................24

Coast Plumbing, Heating & Air, Inc................63

Roberts Management & Investments..............62

Coinmach/CSC Service Works........................55

Royal Roofing....................................................10

Dale’s Roofing...................................................65

Safe Harbor Exhange, Inc................................59

Debinaire Co.....................................................12

Sondance Painting............................................24

Diversified Investment Strategies....................11

South Coast Construction & Repair................42

Duringer Law Group, PLC....Inside Front Cover Farmers Insurance — Theresa Simes Agency.................................36 Ferguson............................................................71

Steven D. Silverstein, Law Office.....................20 Stewart Tours....................................................45 Vanguard Investment Properties.....................30 W. R. Gorman...................................................16

Guardian Roofs and Energy Solutions............28

WASH Multifamily Laundry Systems.............15

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLC...................................36

The Stanfield Group.....................................46 A P A R T M E N T

McCarthy Roofing............................................40

NU-SHINE Construction Svcs. Inc..................14

Fast Eviction................................................ Insert

7 2

Lin-Ed’s Appliance Service & Repair..............49

Argos Home Systems........................................20

Brennan Law Firm............................................35

Need Questions Answered?

Lighthouse Electric.............................................6

N E W S

w w w . a a o c . c o m

XT-2000.............................................................29 M A R C H

2 0 1 6

Tenant Eviction Unlawful Detainer $

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com