February 2016 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LVI

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FEBRUARY 2016

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All-Star Issue!

Featuring Articles from the Apartment All-Stars!

In this issue: • Overcoming the Top Objection: Price By Mindy Williams.................................................34 • It’s Time to Stop By Kate Good.........................................................................................38 • Miracle Marketing with Petty Cash By Toni Blake............................................................43 • What Characteristics Make the Best Salesperson? By Lisa Trosien...................................45

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VOLUME LVI

AAOC Education & Events 7 General Membership Meeting 9 Online Training with Grace Hill 17 ApplyConnect Tenant Screening 18 Orange County State of the Market Seminar 21 2016 Annual Trade Show & Conference 23 2016 Annual Trade Show & Conference Seminar Schedule 25 Workplace Harassment Training Seminar 31 AAOC’s Mold Operations and Maintenance Plan Manual

Departments 4 President’s Message — My Friend Dean

6 Executive Director Report/Lou’s News 10 Sacramento Report — New Notice Requirements 16 Legal Corner — Questions and Answers 20 Federal Focus — Happy New Year!

20 Dear Maintenance Men 46 Welcome New Members 48 PSC Corner — JWilliams Staffing 49 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 30 Happy Holidays, from the AAOC! 34 Overcoming the Top Objection: Price By Mindy Williams

36 A Tribute to Dean Zarkos 38 It’s Time to Stop By Kate Good 43 Miracle Marketing with Petty Cash By Toni Blake 45 What Characteristics Make the Best Salesperson? By Lisa Trosien

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

FEBRUARY

FEBRUARY 2016

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events F E B R U A RY

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

9 - Board of Directors Meeting

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

15 - Presidents’ Day Holiday

16 - General Membership Meeting

Tuesday, 6:00 pm, AAOC Offices

Executive Director — Lou Penrose n Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press

Tuesday, 7:00–8:45 pm, Embassy Suites See Page 7

24 - Workplace Harassment Training

Monday, Office Closed

Wednesday, 9:00–11:00 am, AAOC Offices See Page 25

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The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MARCH 8 - Board of Directors Meeting

24 - 45th Annual Trade Show & Conference

Tuesday, 6:00 pm, AAOC Offices

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center See Page 21

23 - Trade Show Move-In

Wednesday, 12:00–6:00 pm, OC Fair & Event Center

APRI L 12 - Board of Directors Meeting

27 - Property Management Forum Luncheon

21 - General Membership Meeting

28 - Fair Housing Seminar

Tuesday, 6:00 pm, AAOC Offices

MISSION STATEMENT

Wednesday, 11:30 am–1:30 pm, Embassy Suites

Tuesday, 7:00–8:45 pm, Embassy Suites

Thursday, 9:00 am–12:00 pm, AAOC Offices

Don’t Miss the Apartment All-Stars!

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Featured at the 45th Annual Trade Show & Conference See Page 23

Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 24, 2016 • 8:30 am–4:00 pm For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

My Friend Dean

E

ight years ago, I joined my first volunteer committee at the Apartment Association of Orange County and after proving myself to my colleagues, I became a board member.

Having grown up in the apartment business and around our association, I can remember being a kid in my 20s around some of the best and brightest in our industry. Joining the board was no exception. Politics has always been an

interest of mine and there was certainly no shortage of legislative issues facing our industry at the local, state and national levels. But in getting to know my fellow directors, I formed friendships and bonds that are bigger than our industry and any legislative fights that we would face.

As a Greek American, I was amused that there was another Greek American on the board and he happened to be a

Past President and the current Chair of our Legislative Committee — Dean Zarkos. Always one of the most informed in the board room and always aware of the association’s current financial position (think to the minute, not the month). Always prepared with questions that seemed to be two, three or four thoughts down the line in process. I can remember thinking, “wow, this Zarkos guy is intense”. And so

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when we got into our first heated discussion about the direction of the association, I was impressed that I held my own ground. But I was even more impressed by the telephone call that I got the next day from Dean. He was calling to apologize and to thank me for my input and efforts on behalf of AAOC. But more than being a fellow Dodger fan, sports fan, Greek, politico or comedian, Dean became a friend and mentor. Someone I could and did call with issues or concerns, even as his battle with ALS (he was diagnosed in 2011) progressed. He was always happy to help and try to point me in the right direction. Often times, he would send emails, place telephone calls or send text messages to me and my colleagues with ideas or suggestions as to how we should handle a situation. Had we called everyone? Had we engaged a lobbyist? Are we sending out emails and letters to our members? AAOC legend has it that Dean is one of only two Legislative Committee members to get thrown out of City Meeting for out-negotiating the City staff on an issue (mums the word on the remaining member of this group). This was an honor that Dean was quite proud of.

Whether we were in DC, Sacramento or Orange County, Dean was always there in spirit, although of

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late he wasn’t able to physically be present. On several occasions, I can recall receiving great insight via text message, followed by great humor.

And that’s just the man Dean was. In December, Dean received the Excellence in Advocacy award on behalf of the association and a handful of us, including Valerie, Lou Vicki Binford, Ray Maggi, Nick Lieberman and Tom Cummings were able to visit with Dean in person to present him with this award on December 30th, just two days before he passed away (see picture).

This is an election year and there

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are already a number of bad bills in the State Senate and Assembly. We will really need your help from above.

Thank you for everything you’ve done for our industry and our association.

Orange County is a better place because of people like you! Rest in peace, my friend.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

I

n my 15 years of legislative affairs and advocacy work, I have learned a thing or two about politicians.

Elected officials recognize organization, respect commitment and loyalty, but most importantly, they remember.

Those characteristics play well with respect to the industry advocacy arm of the Apartment Association of Orange County. As I have preached in prior columns here in this space: we must

remain ever vigilant and keep a sharp watchful eye. That means constant contact. And while it applies in all areas, none is more important than with respect to our government affairs and rightful legislative influence.

Whether in Washington DC, at the State Capitol in Sacramento, or home at city halls across the 34 cities here in Orange County.

The apartment industry is a

competitive and robust multi-billion dollar industry that helps hundreds of thousands of apartment residents in Orange County live in a home that’s right for them. The Apartment Association of Orange County is active in building healthy and prosperous communities by offering housing choices, supporting local small busiLou’s News — continued on page 8

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Tuesday, February 16, 2016 ◆ 7:00–9:00 pm

Aren’t Taxes High Enough? ...The Fight to Protect Prop 13 is on!

Proposition 13 has always had its critics. Lately, however, the criticism has been more widespread. Even some policy analysts who generally favor limited taxes and less spending have complained of an “inherent flaw” in Proposition 13. Jon Coupal, President of the Howard Jarvis Taxpayers Association, will address how to continue the fight to protect Proposition 13.

Guest Speaker:

Jon Coupal, President Howard Jarvis Taxpayers Association

Proposition

Please come celebrate our 20, 30, and 40 year members during this special program

Remember, the Serengeti Grill gives AAOC attendees 20% off their meal before the meetings!

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Join us for our Business Mixer, immediately following the meeting!

Lou’s News — continued from page 6 nesses, creating one million jobs and contributing to the fabric of communities across the county. This level of government advocacy takes energy and resources.

I am a champion of Political Action and Political Action Committees.

These are vehicles wherein we, those with skin in the government game, can organize our resources, raise more, and effect political action such that our industry voices are heard. There is a lot of talk in America today about the negative nature of money and politics, but this is not a religion to which I Lou Penrose, Assemblyman Travis Allen, and Jon Smock. subscribe. George Will put it best when he wrote: “Total spending by parties, seasons…” should it be “worrisome that important election year, I urge you to campaigns and issue-advocacy groups concerning every office from local county Americans spend on political advocacy get involved with your political action, your energy and your checkbook. And — determining who should make and clerks to U.S. senators may reach a stay tuned for updates from me and administer the laws — much less than record $4.2 billion in a two-year cycle. they spend on potato chips, $7.1 billion information on upcoming Apartment That is about what Americans spend Association PAC events. a year?” in one year on yogurt, but less than JLE.ad:Layout 1 3/8/10 11:21 AM Page 1 So, as we move forward in this most they spend on candy in two Halloween

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Train Online

No Gas Required With today’s gas prices, we are all trying to drive less. Until now, your education would probably require a long commute — no longer! Now that AAOC has partnered with Grace Hill for access to online training, all you need is a computer and internet access. Train from wherever you are. You will find interactive, engaging and informative education right when — and where — you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills… all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage The Impact of Maintenance on Retention Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Basic Maintenance Much, much, more!

For more information, access our website at aaoc.com.

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9

Sacramento Report

BY JON SMOC K & RON K I NGSTON

New Notice Requirements

A

s referenced in last month’s legislative article, a new state law dealing with pesticides went into effect January 1, 2016. Senate Bill 328 added Section 1940.8.5 to the Civil Code to require landlords to provide tenants notice whenever any over-the-counter (OTC) pesticide or herbicide is applied to the property by anyone other than a licensed pest control operator (PCO). The following Q & A

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helps explain the new law.

1. What were the old notice requirements, and what does SB 328 do?

Prior to SB 328, when landlords applied OTC pesticides or herbicides (hereinafter referred to as “pesticides”) to their property without using a licensed pest control operator, they were generally not required to provide specific notice to tenants regarding

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pesticide use. The only time notice was required prior to applying a pesticide was when a landlord needed to enter the tenant’s dwelling to apply a pesticide.

That notice is a general notice requirement that requires landlords to give his or her tenants 24-hour notice prior to entering the tenant’s dwelling subject to limited and specific reasons.

Under SB 328, however, landlords will now be required to provide their

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tenants with specific notice as described herein prior to applying any pesticides inside the tenants unit and in the common area of the property, including over-the-counter pesticides like RAID, and herbicides, like Roundup.

The new notice requirement is separate and distinct from the notice required when pesticides are applied by a licensed pest control operator. The PCO notice, which remains unchanged, requires notice to be provided to tenants and prospective tenants whenever a PCO applies pesticides to the property.

For further information, contact any of the following: for Health Questions — the County Health Department (local telephone number) and for Regulatory Information — the Department of Pesticide Regulation (916-324-4100).”

quency of this pesticide application is subject to change.”

3. In what ways may landlords provide notice?

It depends on whether pesticides are being applied: • Inside of a dwelling unit,

(D) The approximate date, time, and frequency with which the pesticide will be applied.

• In a “common area,” or

(E) The following notification: “The approximate date, time, and fre-

2. What information must be provided in the notice to tenants and prospective tenants?

Smock/Kingston — continued on page 12

Exchange This…

The notice to tenants and prospective tenants must contain all of the following: (A) The pest or pests to be controlled.

(B) The name and brand of the pesticide product proposed to be used.

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(C) The following language: “State law requires that you be given the following information:

CAUTION — PESTICIDES ARE TOXIC CHEMICALS. The California Department of Pesticide Regulation and the United States Environmental Protection Agency allow the unlicensed use of certain pesticides based on existing scientific evidence that there are no appreciable risks if proper use conditions are followed or that the risks are outweighed by the benefits.

The degree of risk depends upon the degree of exposure, so exposure should be minimized.

If within 24 hours following application of a pesticide, a person experiences symptoms similar to common seasonal illness comparable to influenza, the person should contact a physician, appropriate licensed health care provider, or the California Poison Control System (1-800-222-1222).

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Smock/Kingston — continued from page 11 •

It is being applied on a routine basis.

Inside a dwelling unit: landlords may give the notice in any of the following ways: (A) First-class mail; (B) Personal delivery to the tenant, someone of suitable age and discretion at the premises, or under the usual entry door of the premises; (C) Electronic delivery, if the tenant has provided an electronic mailing address; (D) Posting a written notice in a conspicuous place at the unit entry in a manner in which a reasonable person would discover the notice.

Common area: when applying pesticides to a common area, the notice must be provided by posting the notice in a conspicuous place where the pesticide will be applied. The notice must remain up for at least 24 hours. If the common area lacks a suitable place to post the notice, then notice may be provided in the same way notice is provided when applying a pesticide inside of a dwelling unit (see above).

Note: The definition of common area, although not defined in the statute,

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is anywhere on the property outside of a dwelling unit, and is shared by tenants of different dwelling units.

Common areas, therefore, include stairways, hallways, backyards, front yards, pool areas, etc. Single-family homes and many duplexes do not have common areas, because the areas of the property are unlikely to be shared.

For properties without common areas, landlords should follow notice rules when applying pesticides anywhere on the property as if they are apply them “inside a dwelling unit.”

Routine application of pesticides: When a landlord applies pesticides to a common area on a routine basis, he or she does not have to give notice to tenants prior to each application.

Instead, the landlord may give a onetime notice to all tenants that include the schedule of application. The landlord must also provide notice to new tenants prior to entering a lease agreement. If the pesticide used is ever changed, a new notice listing the new pesticide must be provided.

4. Do landlords have to give notice to the neighboring units of dwellings where pesticides are applied?

In some circumstances, neighboring tenants must also be provided notice PRIOR to the commencement of the

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application. Specifically, if making broadcast applications (spreading pesticide over an area greater than two square feet), or using foggers or aerosol sprays, notice must also be given to any tenant in an adjacent dwelling unit (a dwelling unit that is directly beside, above, or below a particular dwelling unit) if those neighboring tenants “could reasonably be impacted by the pesticide use.” The standard for determining whether a neighboring tenant could reasonably be impacted is a legal standard that is based on common sense.

5. When must notice be provided to a tenant?

When applying pesticides inside of a dwelling unit, landlords must provide notice to the tenant of that dwelling 24-hours in advance, unless an exception applies (see Question 6 below). The 24-hour rule also applies to situations in which a landlord is required to provide notice to neighbors.

When landlords apply pesticides to a common area (anywhere else on the property), the 24-hour notice is not required. Instead, the law requires notice to provided sometime “before” applying the pesticide. That means a landlord can post the notice right Smock/Kingston — continued on page 14

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Smock/Kingston — continued from page 12 before he or she applies the pesticide.

6. When does the 24-hour notice rule not apply?

Upon receipt of written notification, the tenant may agree in writing, or if notification was electronically delivered, the tenant may agree through electronic delivery, to waive the 24-hour waiting period and allow the landlord to apply a pesticide immediately or at an agreed upon time.

If the tenant is unavailable to physically see the notice, the tenant may: • Orally waive the right to see the notice, • Waive the 24-hour waiting period, and • Agree orally to an immediate pesticide application.

The landlord, however, must verbally inform the tenant of the name

and brand of the pesticide product proposed to be used prior to application. The landlord must also leave the written notice in a conspicuous place in the dwelling unit, or at the entrance of the unit in a manner in which a reasonable person would discover the notice, at the time of application.

If any neighboring tenants in adjacent dwelling units are also required to be notified as discussed in Question #4, the landlord must provide those tenants with written notice as soon as practicable after the oral agreement is made authorizing immediate pesticide application, but in no case later than commencement of application of the pesticide.

7. What pesticides are covered under the new law?

A landlord must give notice to tenants prior to applying any pesticide.

Pesticide is defined as “any substance, or mixture of substances, that is intended to be used for controlling, destroying, repelling, or mitigating any pest or

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organism.” Therefore “pesticides” includes any kind of commercially available, over-the-counter pesticides you can buy at your local hardware store or supermarket, that are intended to kill pests. The definition includes herbicides.

You are not required to give notice when applying antimicrobial products like sterilizers, disinfectants, sanitizers, antiseptics, and germicides. Antimicrobial products are used to address microbiological organisms, bacteria, viruses, fungi, algae, protozoa, and slime. They are also used to protect inanimate objects (for example floors and walls), industrial processes or systems, surfaces, water, or other chemical substances from contamination, fouling, or deterioration.

8. What if there is an emergency and pesticides must be applied to a common area right away?

If there is an emergency, like a giant wasps nest is found in a common area, and/or the pest poses an immediate

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threat to health and safety, landlords may apply pesticides to address the emergency, and then post the required notice afterwards. Notice must be posted as soon as practicable afterwards, but not later than one hour after the pesticide is applied.

9. Are There Additional Landlord Pesticide Disclosure Obligations?

No. The new law reads in pertinent part: “If a tenant is provided notice in compliance with this section, a landlord or authorized agent is not required to provide additional information, and the information shall be deemed adequate to inform the tenant regarding the application of pesticides.”

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10. What about bed bugs?

Chemicals used to exterminate bed bugs are considered pesticides.

Therefore, these rules apply. However, if a PCO treats a bed bug infestation with chemicals, the PCO is required to adhere to existing law governing notice and use of chemicals.

11. What is the benefit of SB 328?

The duty to provide written notice to tenants and prospective tenants regarding the use of pesticides is now defined.

Note. The information provided herein is intended to give general guidance and awareness on SB 328 and shall not be construed in any way as a substitute for individual legal advice.

Those that require specific advice should consult an attorney.

To obtain a copy of the new law, please see Senate Bill 328 (Chapter 278, Statutes of 2015) at: leginfo.ca.gov

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Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the

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1 5

Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

I

’ve always treated my resident managers as independent contractors, just swapped out rent for management services, seemed easier to just swap out rent for services, less paperwork, less hassle, seemed to work just fine for years. I understand that there have been some changes in the law and that I’m not supposed to do it that way any longer, is that true?

Yes, there have been some changes in the law the past couple of years regarding the relationship between a resident manager and the owner or management company employer. There has been a huge increase in labor board claims and litigation against landlords regarding this issue, in part due to the outrageous penalties, fees, costs and other damages that can be awarded due to noncompliance. Claims typically

range from $50,000 to over $300,000!

A resident manager is an employee of the owner or management company, not an independent contractor. A written manager’s agreement, voluntarily signed by the employer and the resident manager is very important; ensure that you are using the most current form provided by your local apartment Q&A — continued on page 18

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Q&A — continued from page 16 association. If the manager does not agree in writing that the reduced or free rent is to be credited against the manager’s wages otherwise owed under California’s minimum wage law, then that credit is illegal and the manager must be retroactively paid for each hour worked, in some cases going back four years. Most agreements will require that the employee prepare and submit a record, or a log, of days and hours worked. California law requires the employer to maintain time records of total hours worked per day and document when the employee started and stopped work each day. In addition, the employer should require a signed certification from the manager detailing the total hours worked during the preceding pay period. If a manager is required to live on site as a condition of employment, then the maximum credit that the owner or management company may apply to the resident

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manager’s wages which would otherwise be due was the lower of two thirds of the market rent or $508.38 per month for a single manager and $752.02 per month for a couple for the calendar year 2015. These monthly amounts increased to the lower of two thirds of the market rent or $564.81 and $835.49 respectively this past January 1, 2016.

Ensure that the hourly rate used complies with the minimum wage laws, for 2015 it was $9.00 per hour, and is now $10.00 per hour effective January 1, 2016. And if that is not all to contend with, every employer must provide all employees who work thirty days or more per year with paid sick leave. Sick days will accrue at a rate of one hour for every 30 hours worked. For example, employees who work 90 hours in one month would accrue three hours of paid sick leave for that month. An employer may limit the employee’s use of paid sick days to 24 hours (or three days) in each year of employment.

Employees are entitled to use accrued

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paid sick days as early as the ninetieth day of employment. Accrued but unused paid sick days carry over to the following year of employment. Additionally, in the event employers require that their employees use their personal cell phones to perform their duties, then the employer must reimburse for a reasonable percentage of the employee’s phone bill. Lots of stuff to keep in mind, contact a qualified labor law attorney for further clarification.

I just received a very strange letter.

Seems my local police department has identified one of my residents as an undesirable; they say he’s suspected of being a gang banger and is dealing drugs and tagging the neighborhood.

They say that if I don’t evict him, the police will prosecute me for allowing a criminal to operate on my property. I may even lose my property! The family has been there for several years, other than a couple bounced checks they have been

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model tenants. This is the first I’ve heard of this, no one has ever complained before, no complaints, no drugs, and no graffiti or tagging around my building, Help! I can’t afford a vacancy right now, and I think that the police might be wrong, what do I do?

In this upside down and crazy world we live in today, this actually is a growing trend in law enforcement.

With a revolving door judicial system acting more like a ‘catch and release’ fishing excursion than one that metes out consequences for truly bad behavior, law enforcement is focusing on the easier prey, landlords, in controlling crime in their jurisdictions. Rather than prosecute the criminal, go figure, many law enforcement agencies are taking the lazy way out and threatening the law abiding landlord, forcing them to evict the resident. Rather than locking up the bad guys, seems like the current trend is to simply shuffle them off to another community. If the police are certain he is dealing drugs and tagging, seems like the right thing to do would be to arrest him, prosecute him fully and send him off to the “gray bar hotel.”

If the letter you received is inconsistent with your experience with your resident, follow up with the police department by asking for documentation supporting their claim. Ask them to provide specific incidents, dates and times of wrongdoing. Have there been arrests on the property? Have illegal drugs been found there? Ask the office to identify any witnesses that would be

willing to testify in court, if necessary.

Ask other residents in the building, gather independent information. If the information you gather supports your resident’s involvement in criminal activity, take action immediately.

Consult your attorney to determine if you have enough facts to support a three day nuisance notice, or if a thirty day or a sixty day notice is appropriate.

Remember, a letter from the police department is not sufficient evidence in court to base a nuisance notice on; testimony from percipient witnesses will be required in the event the resident contests the unlawful detainer action.

I’ve been thinking of installing a drop box somewhere on my property so that the residents can put their rent checks in it.

I’m thinking I’ll save them a stamp and get the rents sooner. Any problem with doing this?

Many landlords do exactly that, most with absolutely no problems whatsoever.

If you are considering the practice, it is very important to install a secure box that cannot be removed or broken into, and provide your residents with written procedures regarding the use of the drop box. Specifically, inform the residents that use of the box is optional; that they may use it for their convenience, but that there always is a risk of loss or theft. Rent will not be considered paid until you actually receive their check.

And of course, never deposit cash. Also provide the residents with a physical

address where they can personally deliver the rent, not a PO Box, if they prefer not to deposit the rent into the drop box. By not requiring the use of the drop box, the resident will bear the risk of loss, until you actually receive the rent. If you mandate the use of a drop box, and fail to provide a physical address for payment, or require payment to be made to a PO Box, courts will find that the risk of loss transfers to you upon their placement in the drop box, or in the mail.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Please visit www.DuringerLaw.com for more information.

Are you looking for a particular product or service?

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Visit our Buyer’s Guide beginning on page 51 for the resources you need!

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1 9

Federal Focus — The NAA Connection

BY GR EG BROWN

Happy New Year!

A

t long last, we are inside 2016; the year where major change is guaranteed in at least one of our branches of government and where there is potential for change is one of the others. The Obama Administration comes to end at the close of this year.

Whether the new occupant at 1600 Pennsylvania Avenue is of the same or opposite party, there will be a new voice at the bully pulpit, a new approach to

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leading the nation and, indeed, the world. In the Congress, the House of Representatives will stay in the same party’s hands — barring something crazy happening elsewhere in the political machine — while the Senate is once again up for grabs. Senate Republicans will struggle and strive to maintain their slim majority while House Republicans will attempt to preserve the scale of theirs. Of course, that is 11 months from now and we have miles to go before we sleep (or pass out from campaign fatigue).

At the close of 2015, Congress and the President had knocked out a number of big policy items for the near term thereby smoothing out some potential bumps in the road this year. The federal debt limit has been lifted until March 2017 (no game of chicken over the full faith and credit of the U.S.). The federal budget levels for 2016 and 2017 have been set (much less chance of govern-

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ment shutdown). Several perennial annual tax extenders were made permanent while several others were extended for multiple years (much diminished chase for another year of life for temporary tax provisions).

Finally, the highway trust fund was replenished for five years (road crews of the world rejoice!).

This bevy of work the Congress completed before leaving for the holidays included victories for the apartment industry, especially in the tax arena where all of our priorities in the tax extenders package were either extended or made permanent. These include bonus depreciation, small business expensing, energy efficiency and affordable housing development. See the Dec. 28 edition of the Apartment Advocate for details on these victories.

Not all was shiny for us, however, in the final legislative package that is now law. Proposed language to prevent funding for the Environmental Protection Agency being used to enforce the Waters of the United States or “WOTUS” rule was dropped in the final negotiations. This rule is widely opposed by industries, state governments and others and would negatively impact not only new development of apartment homes but also existing communities. A federal court has stayed the rule for now, but that is not a permanent solution so look Federal Focus — continued on page 22

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e H The

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45th Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 24, 2016 • 8:30 am–4:00 pm

For more information, please call (714) 245-9500 or visit us online at www.AAOC.com

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Federal Focus — continued from page 20 for more advocacy on this in 2016.

In what feels like a rare event, we did score a nice victory in the rules from the Internal Revenue Service (IRS) regarding treatment of expenses to acquire, maintain and improve tangible property, including apartment buildings.

NAA and the National Multifamily Housing Council had vigorously advocated for a healthy amount of deduction available to taxpayers without an

applicable financial statement or “AFS” in the year of purchase of an item versus having to depreciate that item over several years. The initial amount in the IRS rule was $500 which in our view was far too low. At the end of November, this deduction amount was increased to $2,500 for those taxpayers without an AFS. For more details, see the Dec. 21 edition of the Apartment Advocate.

This is a substantial victory and an excellent example of apartment industry advocacy in action.

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Despite the victories I’ve noted already, there is much more work to do in the coming year. The Department of Housing and Urban Development has issued several rules recently in the area of fair housing on which we will be focusing. There is legislation to improve and enhance the Section 8 Housing Choice Voucher program which has strong bipartisan support but a potentially bumpy path before becoming law. Data security, employee criminal background checks and patent reform are all still in the mix for some kind of action in the second session of the 114th Congress. All have implications for your business and we will be at the table for the deliberations.

Mark your calendars and make your travel arrangements for the 2016 NAA Capitol Conference and Lobby Day which will take place March 8 and 9 in Washington, D.C. NAA’s goal is to reach all 535 Congressional offices — that’s 435 Representatives and 100 Senators. The Capitol Conference will start after lunch on March 8 with an issues orientation and advocacy training followed by keynote speaker Joe Scarborough, a former member of the House and host of MSNBC’s Morning Joe. While members of the House will be in recess the week of March 7, NAA members can schedule meetings with their important key staff members in Washington and just as importantly schedule meetings with members of the U.S. Senate, which will be in session.

NAA members who aren’t planning to attend the Capitol Conference will help us reach our goal by scheduling meetings or property tours at home with their Representatives that week. If you care at all about the future of your industry, your business or your bottom line, you will be part of our effort to make the voice of the apartment industry heard.

Talk to you next month.

Regards, Greg

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45 th Annual Trade Show & Conference Thursday, March 24, 2016 — Orange County Fair & Event Center, Costa Mesa

“FREE” 2016 Trade Show Seminars 9:30 am – 10:30 am

Legal Update – “Saving Rental-Housing Professionals, One Unit at a Time!”

• • • •

What’s New for 2016 — Stuff You Gotta Know!

Litigation Games Tenants are Playing — How To Prepare!

Fair Housing Issues and Trends — Don’t Get Trapped!

The Absolute Best Tenant Screening and Management Practices You Should Be Following!!!

Stephen C. Duringer, Esq. The Duringer Law Group, PLC, AAOC Board Member

11:00 am – 12:00 pm

6th Annual Rental Housing Economic Forum — Where is Your Building in the City Skyline?

The panel of experts will delve into the financial, socio-economic and political factors that influence rental housing and the overall real estate community.

Nick Lieberman, Moderator AAOC Past President, President, Bona Fide Mortgage

12:45 pm – 3:45 pm

Apartment All Stars – The “Fantastic 4”

Toni Blake — Take a Personal Development Journey with your Team

Kate Good — Keep it Fresh or Fail

Lisa Trosien — What Characteristics Make the Best Salesperson?

Mindy Williams — 30 Day Challenge To Passion, Purpose & Profit

Develop a step-by-step roadmap to master the highest level of excellence. Toni will provide dynamic resources for your 2016 Marketing Plan, including how to engage in social mobile data, statistics for the rental market, trending topics for 2016, employee engagement techniques and communication styles. She will help you combine your personal and professional skills to make your greatest business asset, YOU!

This session comes with a warning sticker: Don’t attend unless you have an open mind! Most communities and their marketing campaigns are mildly interesting. Some people don’t have the stomach for anything that steps out of the comfort zone of traditional marketing. In this hyper-competitive climate, approach your marketing with a sense of purpose and urgency. If you want to succeed, design a new experience. Kate Good will show you how and dare you to try it.

People buy from confident salespeople. Whether you’re a leasing professional, a vendor, or a multifamily professional who has to ‘sell’ ideas and solutions, you’ll learn what you need to create confidence in yourself and your customer! Lisa will give tips on how to make you aware of changes to your body language that not only communicate confidence, but actually increase the ‘confidence chemicals’ in your brain.

A 30 day challenge is a great way to force yourself out of your comfort zone and revamp how you do your job, improve personal skills and work towards your life’s purpose. Mindy will help you explore more than 50 things to do (or come up with your own) that will make an immediate impact on your life and career.

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: I own a small apartment building with an average amount of landscaping around the property. I have a garden service that comes each week; they cut and edge and do what their supposed to do, I think, although they don’t spent a lot of time at the property. What should I expect from my landscapers or garden service? John

Dear John: We have a minimum list of items that must be completed at a property. If these items are skipped or ignored, we feel the property will suffer. On a weekly basis, we expect the garden service to provide the following:

1. Cut the grass.

3. Pull out weeds between the sidewalk cracks, walk around the building, including the alley.

4. Turn over the dirt in all the flowerbeds each week.

5. Pick up any trash around the property.

6. Broom, blow or hose down the

2. Edge the grass.

Maintenance — continued on page 26

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Register Early — Call (714) 245-9500, Fax (714) 245-9505, or Online at www.aaoc.com

Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Legally Required Workplace Harassment Training Seminar on February 24, 2016

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

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Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Maintenance — continued from page 24 walkways.

7. Turn on the sprinkler lines, check for clogged heads, broken lines etc.

8. Check that the timer is set properly.

9. Cut, trim and thin any shrubs or bushes.

10. Maintain communication with the owner about problems or improvements

The above list takes time, half hour minimum at a small property. If your landscape gardener completed the list on a weekly basis, you could very well have the best-looking property on the block!

Which means higher rents…if you add color flowers…even higher rents!

Finding a landscape gardener to do above list consistently is not easy.

Ask your local apartment association for recommendations or look in your neighborhood or city for a property with outstanding landscaping and ask

who the gardener is. Have him give you a quote according to your “list”.

Keep in mind a landscape company or gardener who give the above service will charge more than a “blow and go” gardener, however your property will reflect their above average service.

Dear Maintenance Men: My building gets hit by graffiti on a regular basis. How can I stop this curse? Jim Dear Jim: We understand. Our company maintains several properties that attract graffiti like a magnet. There are several solutions that may help.

1. Painting over graffiti as quickly as possible will help deter future vandalism. We recommend painting over the same day or within 24 hours of the graffiti appearing on your property. Graffiti vandals like to advertise. By removing the graffiti quickly, the less recognition the vandals will receive, thus making your building less attractive to graffiti taggers.

2. Install lighting in areas prone to graffiti. Motion activated lights also work well to deter vandals. If you have a sense of humor, install motion activated water sprinklers.

3. Planting vines or bushes along a wall or the side of the building is a good long-term solution. As the landscape grows, it will make it more difficult to graffiti your walls.

Dear Maintenance Men: I have an opportunity to buy a small power snake for cleaning out kitchen & bathroom drains. At the rate my tenants block their drains it should pay for its self in no time. Is this a good idea? Dale Dear Dale: We understand that almost any excuse Maintenance — continued on page 28 2 6

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Maintenance — continued from page 26 is a good reason to buy a power tool.

But…most bathroom and kitchen drains can be cleared with a three-foot hand snake. The tub or shower will typically have a hair stoppage just past the tub shoe and the bathroom sink will have a toothpaste and hair stoppage in the trap before the wall. The kitchen sink will typically be stopped on the garbage disposal side because of improper usage of the disposer. If both sides of the kitchen sink are blocked, then it may be necessary to use the power snake.

Power snakes can be very dangerous. Most operate with a ¼ to ½ horse motor, which packs quite a punch, especially if your finger or arm gets caught! If you buy this snake, we highly recommend that you get some training on your machine. Power drain cleaning is very much an “art” when done well.

Knowing when you hit the stoppage and when the snake is snagged comes

with experience. A broken snake cable in your drain system will be far more expensive than simply calling an experienced plumber when needed.

Another thought is; most kitchen stoppages are caused by grease. Your snake will only temporarily clear the stoppage.

Getting a company to “Hydro-Jet” your drains every year may help cure your chronic grease stoppages.

www.ContactJLE.com, & www.Facebook.com/BuffaloMaintenance

Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property

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Happy Holidays, from the AAOC!

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he Apartment Association of Orange County held a holiday reception and awards presentation Tuesday, December 15th to celebrate our members and honor a few individuals who have made and continue to make an impact on the rental-housing industry.

The first award of the night, our Legislator of the Year award, was given to Assembly Member Travis Allen, who has and continues to assist in the advancement of our association’s legislative priorities. He works closely with county officials and the association staff to introduce or support legislation or amendments that benefit the rental housing industry. Congratulations again to Assembly Member Travis Allen, our 2015 Legislator of the Year!

Our second award, the Apartment Association of Orange County’s Dorothy Gourley Award of Excellence, was presented to John Tomlinson for

From left: Executive Director, Lou Penrose; Dorothy Gourley Award of Excellence Recipient John Tomlinson; Lifetime Achievement Award Recipient Ray Maggi; and President Nicholas Dunlap.

his years of experience in the industry, major contributions to the rental housing industry and his service on the AAOC Board of Directors. Thank you, John, for your professionalism and leadership, and congratulations!

Nicholas presents the Legislator of the Year Award to Assemblyman Travis Allen.

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The third award given this evening recognized a very deserving member of our Product & Service Council for their involvement with the association.

Holiday Party — continued on page 32

A special thank you to our guests who donated to our charity for the evening, Toys for Tots.

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2016 N VERSIO

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Holiday Party â&#x20AC;&#x201D; continued from page 30 The Home Depot has helped support the association by volunteering on our Education Committee, being part of one of our largest educational events this year, and have been major sponsors of our events. We congratulate them and award them the 2015 Product & Service Council Member of the Year Award.

Introducing our fourth award was our immediate Past President, Nick Lieberman, who had the pleasure of recognizing our Excellence in Legislative Advocacy Award recipient, Dean Zarkos. Although Dean was unable to attend, Nick gave a wonderful speech about Deanâ&#x20AC;&#x2122;s career and his devotion to the rental housing industry and legislative efforts. Our President, Nicholas Dunlap recorded the presentation for Dean to see when they present his award in person. Congratulations, Dean!

The final award of the evening has

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We welcomed back Valerie Teeter, the 2014 Dorothy Gourley Award of Excellence Recipient to introduce the 2015 recipient. She was so excited!

Jim Chaves of Home Depot received the Product & Service Council Member of the Year award for a year of hard work and collaboration with the AAOC.

been in the making for several decades.

Our Apartment Association of Orange County Lifetime Achievement Award was given to none other than Raymond Maggi, of MPMS, Inc. for his lifelong devotion of time and knowledge to making this industry the best it can be.

He has spent countless hours reviewing bills that affect our members, forms that will help them stay out of court,

years traveling to meet with legislators and decades on our Board of Directors.

Way to go, Ray! We also want to thank the Marines who were on hand to collect the toys from the attendees that brought gifts to benefit the children of Toys for Tots. We salute them for the good they do for the community by collecting these toys.

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Overcoming the Top Objection: Price

BY MINDY WILLIAMS

I

n a poll across the country on Rent & Retain’s Facebook page (Facebook.com/RentandRetain), these were the three most common objections: Price, Storage, and “I need to think about.” Let’s talk price here.

Price This is a big one, whether you run daily specials or are utilizing a revenue management system. So how do you come back after your prospect says that’s not within their budget?

1. Estimate what your prospect pays in utilities. Whether you offer energy efficient appliances or if your community includes utilities like water, cable or trash, there are savings to be noted.

2. Determine what luxuries your prospect pays for outside of their housing expenses. For example, a gym membership could be cancelled in lieu of your community’s fitness facility and pool. Or your clubhouse may offer free Wi-Fi

and coffee bar to cut down on trips to Starbucks.

If utilities or wireless Internet are included, that’s a biggie. I am saving $120 a month because I got rid of cable TV. However, if it was included in my rent, that would be a big plus for me to live at your community.

3. Create value. While many want to pay less for rent, they are willing to pay more if they feel they are getting a good deal. Talk about all the perks offered by your Management Company, resident events, maintenance-free living, upgraded anything (carpet, flooring, window treatments, microwave, drinks/towels at the pool, etc.).

I’m getting my hair done right now (multitasking at it’s best...) and three customers around me are charging their phones at the salon.

Do you need to offer a “charge” as a perk? Add extra outlets if you can, have a “charge” center in your leasing office for folks, remember

that this is a new service people didn’t need a few years ago (charging stations and more outlets).

There was a recent poll on Facebook asking if you had to charge your phone in one place, where would it be: the kitchen or the bedroom? The kitchen was the winner. So if you can add a power strip under the kitchen counter or somewhere accessible, do it and use it as a selling tool. Little things add value.

President of Rent & Retain Magazine and author of 10 books on property management, Mindy is the guru when it comes to resident retention. She has written more books on property management than any other author, and her simple, easy-to-implement ideas are used daily on site in all 50 states, Canada, Australia, England and France. Sign up for Mindy’s “must have” magazine at www.RentandRetain.com.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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A Tribute to Dean Zarkos

As the retired executive director, I was honored when asked to write a tribute for our friend Dean Zarkos, or as the staff affectionately called him during his presidency “Deanasaurs”.

I first met Dean when he enrolled in our Certified Housing Education Course many years ago. Although he had grown up in the apartment industry helping his Dad, had gone to college earning several degrees, he wanted to learn the basics of running his apartments.

He quickly became a favorite of our staff, always coming in the office like a whirlwind with a huge smile and a funny saying that made us laugh. I guess we made an impression on him as well because he decided to get more involved with AAOC and became an active member of the Legislative Committee.

It wasn’t long before he made a strong impression on several AAOC board members and was asked to interview for a position on the Board. The vote was a unanimous “YES”...we want you on the Board of Directors and the rest is history.

Having served under him for two years in his role as president, my respect grew. We dealt with many “firsts” together and I appreciated his patience, wisdom and willingness to listen to my views.

As the years went on, our friendship and bond grew. As he struggled with the debilitating disease of ALS, his spirit and humor never faltered. On one of my last visits with him, he informed me that before God took him to Heaven, he was going to fly his spirit to all of the places he had never been. I wondered if there was any scripture in the Bible that might indicate such a thing. After enlisting two of my pastor friends, they both agreed that in the Bible it states that the Angels will escort you “directly” I will miss his friendship greatly as to Heaven. Only Dean would think he could change the way God does things. he was a bright, shining, brilliant light in all of our lives.

It brings a smile to my heart as it’s a Valerie Teeter wonderful thought.

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Dean was a special person and truly a great man. — Nicholas D. F E B R U A R Y

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B OP C

I will miss him. He was a great person & a treasured friend. — Ray M.

I am deeply saddened by the loss of our friend and fellow board member.

— Mike C.

We cherish Dean for who he was and what he did for AAOC over the years. — Tom C.

I think Dean inspired all of us with his courage, his dignity and his ever present humor and wit even as he battled late stage ALS. What a guy. — Nick L.

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It’s Time to Stop

BY KATE GOOD

I

once spent a lot of time with someone who was wildly successful in his career. As a result, many things came to him in the form of opportunities, quality people and cool toys. Sadly, with all the gifts in his life, he was constantly in search of happiness. I watched him read countless books on the subject, talk to his peers, dig into movies about the subject and always think his life was missing something. Happiness was within his grasp yet he was doing everything wrong.

I often wondered how a smart man could be so clueless. And then I realized that he and many people, including myself, make the common mistake of taking action to accomplish something but this action is not getting them to their goal.

When you stop doing the wrong things, you make more room for the things that make you happy.

So, starting today, join me in making a personal commitment to quit and then eliminate counter productive

behavior and open our time up for the right behavior. Personally, I have been practicing this concept over the last 24 months and I have never been so happy or fulfilled in my life. You can live the life you want and it can start today if you set yourself up for success.

Here are some things to quit: 1. Quit procrastinating on your goals.

Some people dream of success while others wake up and work hard at it. Action and change are often resisted

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when they’re needed most. Get a hold of yourself and have discipline. Putting something off instantly makes it harder and scarier. What we don’t start today won’t be finished by tomorrow. And there’s nothing more stressful than the perpetual lingering of an unfinished task.

The secret to getting ahead is simply getting started. My secret to avoiding procrastination is to engage in the habit of clustering. When I have a project with a due date approaching I start to cluster my ideas, thoughts and resources on individual sheets of paper as they pop into my head. I drop them into the project folder. Now when it is time to work on the project I have a file full of first steps to roll with. Suddenly I am motivated because the mountain does not seem so high. This can also be done by typing emails to yourself on your smart phone. Put the name of the project in the subject line. Now when you are able to start the project you can simply do a search for those key words and all your thoughts will be sorted in your inbox.

Is the World Moving Too Fast For You? It may have come to your attention that we are in the throes of a second dot-com frenzy. New dot-com companies are springing up all over and their value is in the billions within a couple of years. So what does that have to do with you?

PHD Insurance Brokers, Inc. will be celebrating its 50th Anniversary on April 1, 2016. During those 50 years, we have been here for our clients and have provided a steady home for their insurance needs. So what does that mean for you?

The merger and acquisition industry is growing and moving at a fast pace. PHD gets calls on nearly a weekly basis of some venture capitalist who wants to buy our agency or of a larger agency who wants to buy us out to grow their business.

But where does that leave you?

Your business is a pawn to be traded or sold to an acquirer. Then the personal service slips and you become another number in a big agency or venture capitalist firm. The objective of both is to grow and sell to the next bigger guy. So how does that work out for you when you become just a number in the process?

We recently had a call from an AAOC member who went through this experience.

His personal service went away. His familiar Customer Service Representative changed to someone who was charged with doing a stack of files each and every day. When this happens, the CSR gets through the stack, or risks losing their job. I ask you, how much time do you think that CSR is going to spend on your insurance account? If they want their job, it won’t be long.

2. Quit blaming others and making excuses.

Stop blaming others for what you have or don’t have, or for what you feel or don’t feel. When you blame others for what you’re going through, you deny responsibility and perpetuate the problem. Stop giving your power away and start taking responsibility for your life. Blaming is just another sorry excuse, and making excuses is the first step towards failure; you and only you are responsible for your life choices and decisions.

Picture two circles, one inside the other. The inside circle is all the things you have control of in your response and action. The outside circle you can influence but not change. Spend time on the inside circle where you can make a difference. Too many people live in the outside circle making excuses and not taking action by controlling their behavior.

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Thank you, Lee Hendrie, President/CEO Author, Speaker, Consumer Advocate

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Time to Stop — continued on page 40

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Time to Stop — continued from page 39 3. Quit trying to avoid change.

If nothing ever changed we would still be using flip phones, or worse, the fax machine! Most of us are comfortable where we are even though the whole universe is constantly changing around us. Learning to accept this is vital to our happiness and general success.

Because only when we change, do we grow, and begin to see a world we never knew was possible.

And don’t forget, however good or bad a situation is now, it will change.

That’s the one thing you can count on.

So embrace it, and realize that change happens for a reason. It won’t always be easy or obvious at first, but in the end it will be worth it. This is knowledge that was given to me in my high school years and it made all the difference in my attitude. My best friends’ Mom said to me that this world I am struggling in will not last forever. She encouraged me to see beyond today and look forward to the changes in life. I later learned how I could control my destiny and this has been the source of my power.

4. Quit trying to control the uncontrollable.

If you try to control everything, and then worry about the things you can’t control, you are setting yourself up for a lifetime of frustration and misery.

Some forces are out of your control, but you can control how you react to things. Everyone’s life has positive and negative aspects — whether you’re happy or not depends greatly on which aspects you focus on. The best thing you can do is to let go of what you can’t control, and invest your energy in the things you can – like your attitude.

If you are still fighting this concept, refer to item #2 and discover what circle you are living in.

5. Quit talking down to yourself.

Nothing will bring you down quicker than berating yourself. The mind is a superb instrument if used 4 0

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right, but when used incorrectly, it becomes very destructive. Be aware of your mental self-talk. We all talk silently to ourselves in our heads, but we aren’t always conscious of what we’re saying or how it’s affecting us.

As Henry Ford once stated, “Whether you think you can, or you think you can’t, you’re right.” One of the major causes of why we fail is due to selfdoubt and negative self-talk. The way to overcome negative thoughts and destructive emotions is to develop opposing, positive emotions that are stronger and more powerful. Listen to your self-talk and replace negative thoughts with positive ones, over time you will change the trajectory of your life.

Many people do not realize how incredibly nervous I feel prior to walking on a stage. The nerves would be debilitating if I did not overcome it with positive self talk. I remind myself that I am good at this and today this audience deserves my best. Sometimes I get a standing ovation when I am completed and that is an amazing feeling. However, 100% of the time, I finish my speech knowing I gave it my very best.

6. Quit criticizing others.

The negativity you bleed out toward others will gradually cripple your own happiness. When you truly feel comfortable with your own imperfections, you won’t feel threatened or offended by the imperfections you see in other people.

So stop worrying about the flaws you see in everyone else, and focus on yourself. Let the constant growth and improvement in your own life keep you so busy that you have no time left to criticize others.

Personally, I am having trouble with this one. I currently have someone I work with in my consulting practice who has some serious problems remaining professional and courteous at all times. I know he can be so much better than what he is. To be successful, I have to stop trying to criticize him by pointing out his failures and shortcomings as he will not change. My dear friend Mark recently quoted Tommy Lee

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Jones to me when he said “you never ask a horse or an actor do something they cannot do.” Wow, this is so true, thanks for the sharing the advice, Mark.

7. Quit running from your problems and fears.

Trust me, if everyone threw their problems in a pile for you to see, you would grab yours back. Tackle your problems and fears swiftly, don’t run away from them. The best solution is to face them head on no matter how powerful they may seem.

Fears, in particularly, stop you from taking chances and making decisions.

They keep you confined to just the small space where you feel completely comfortable. But your life’s story is simply the culmination of many small, unique experiences, many of which require you to stretch your comfort zone. Be proud of your life story and remember your failures have everything to do with getting you to your successful self. They are the best learning opportunities you have. I have screwed up and failed many times. I have even been fired. As I look back over my adult years I would not remove that experience from my life story if I could.

Letting your fears and worries control you is not ‘living,’ it’s merely existing.

Bottom line: Either you own your problems and fears, or they will ultimately own you and you are simply operating with excuses.

8. Quit living in another time and place.

Some people spend their entire lives trying to live in another time and place. They lament about what has been, what they could have done, or what might become. However, the past is gone, and the future doesn’t exist. No matter how much time we spend thinking and lamenting about either, it doesn’t change anything.

Our brightest future hinges on our ability to pay attention to what we’re doing right now, today.

We need to live more in the moment Time to Stop — continued on page 42 F E B R U A R Y

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Time to Stop — continued from page 40 and be aware of reality. Living in the moment requires active, open, intentional awareness on the present. Don’t fantasize about being on vacation while at work, and don’t worry about the work piling up on your desk when you’re on vacation. Live for now. Notice the beauty unfolding around you. I lost my Father at a young age. I had the opportunity to visit him the week before he died but was worried about a pile of things that impacted my future. I made a decision I now regret because I did not live in the moment and reality that my Father was ill. I allowed my dream of the future to overshadow something incredibly important to me. Trust me, the future will always work itself out.

Do what you need to do today.

9. Quit trying to be someone you’re not.

One of the greatest challenges in life is being yourself in a world that’s

trying to make you like everyone else.

Someone will always be prettier, someone will always be smarter, someone will always be younger, but they will never be you. Don’t change so people will like you. Be yourself and the right people will love you, and you’ll love yourself more too. I am a bit unconventional and don’t always deliver what people expect. This used to trouble me until I discovered what I deliver is better!

10. Quit being ungrateful.

Not all the puzzle pieces of life will seem to fit together at first, but in time you’ll realize they do, perfectly. So thank the things that didn’t work out, because they just made room for the things that will. And thank the ones who walked away from you, because they just made room for someone better.

No matter how good or bad you have it, wake up each day thankful for your life. Someone somewhere else is desperately fighting for theirs. Instead of thinking about what you’re missing, try thinking about what you have that

everyone else is missing.

I am rooting for you and feel honored when you share your celebrations of success with me. My relationships with you will be part of my legacy. Go get ’em tiger and know that I am on your team! If you need support and encouragement, email me anytime at kate@kategood.com and remember… you rock!

Kate Good is a speaker and author who is actively building, marketing and managing apartments; Kate Good brings real world experience into everything she does. Kate is Partner and Senior Vice President of Multifamily Development and Operations at Hunington Residential, and she is a founding member of the Apartment All Stars. Kate is an in demand speaker presenting to 15,000 apartment professionals each year.

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Miracle Marketing with Petty Cash

BY TONI BLAKE

O

ur communities are full of millennial households and they don’t answer the phone.

They text! They will look at your property information from their phone.

They will read, respond and communicate with you from their mobile device.

What you don’t know can cost you leases. Don’t go another day without some “miracle” marketing techniques!

Success in today’s marketing world requires you to know how to use free and low-cost online resources to digitize and revolutionize your property’s image and marketing plan to get one step ahead of your competition.

Do you text? Do you know how to build a free Music Video Brochure? Do you have your floor plans on YouTube and a Video Business Card for digital communication? Transform your marketing with creative marketing techniques; free digital resources and miracles in marketing with some good ole “know how” and a little petty cash!

SMS/Text In his article called “You Better Be DEAD,” Nick Bilton of the New York Times says, “Leaving a voice mail is impolite because it wastes the receiver’s time it takes to retrieve information that could have been conveyed by text.”

Telephone etiquette is being redefined and we need to pay attention to the new rules of engaging our new generation of residents. What is your SMS/Text marketing strategy? The new residents are mobile, digital and online, however, it’s a bad idea to let your staff text a

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future resident or resident from their personal phone. The text communication needs to be professional and originating from an established phone line. Contact me and I will send you a list of service providers who can help you establish appropriate SMS protocol.

Youtube It’s time to step out of the print world and re-present your community with a digitally marketing plan that fits into the new world of the mobile consumer. Mobile will be the first screen for web access with the majority of your future residents. Sixty-six percent of mobile downloads are video and over six billion hours of video are watched each month on YouTube—that’s almost an hour for every person on Earth. One hundred hours of video are uploaded to YouTube each minute. How much of it features your property? According to Nielsen, YouTube reaches more U.S. adults ages 18–34 than cable network and today Netflix allows you to surf YouTube on your TV! Here is a link to the youtube statistics: http://www.youtube.com/yt/ press/statistics.html The questions you need to ask yourself is what can you “show” over the phone, by text and digitally without paper. What are you doing to evolve your text, e-mail, video and audio presence when communicating with future residents about your community?

Do something different for 2016! Here are some creative new resources to

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re-present your community.

Add Video to Your Business Card with a vCard Wikipedia has a great definition of a vCard. VCard is a file format standard for virtual (electronic) business cards. vCards are often attached to e-mail messages, but can be exchanged in other ways, such as on the World Wide Web or instant messaging and can include photos. They are most frequently used in place of your normal email signature.

Here is more information: http://en.wikipedia.org/wiki/vCard Eyejot Eyejot.com is the first, comprehensive, client-free online video messaging platform ideal for both personal and business communications. It offers everyone the ability to create and receive video messages in a self-contained, spam-free environment. With no client to install, you can start using Eyejot immediately with any browser, on any platform. It even features built-in support for iTunes, mobile devices and social networks. Search your app store for the Eyejot Business cards become a digital v-card for only .99 cents.

Eyejot.com has a new mobile app that allows you to create and send video business cards. Include your contact information and links to your social networks. An importable VCF is created and included, along with a QR barcode and link to a Google map of where contact was made. The Eyejot vCard Miracle — continued on page 44 F E B R U A R Y

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the next idea on Animoto.

Miracle — continued from page 43 app also turns into a virtual name badge when rotated. You can download the app from iTunes. Here are some samples from Eyejot: https://www.eyejot.com/experience.html Picmonkey Picmonkey.com brings new life to plain photos with artistic overlays and captions for free. Add a drop shadow and finish with a museum frame.

Change the mood with interesting lighting and texture. This used to only be available for expensive professional Photoshop experts, but today you can do it all with picmonkey! To re-present your community begin by adding more interest to your photographs. This site is less than $3 a month and a picture is worth a thousand words. Included with this article there is a before and after photo using pic monkey. I use this to create many of the photos I use in

Toni Blake is a popular international speaker,

http://www.picmonkey.com

consultant, author and comedienne inspiring

Animoto Turn photos and brochure copy into a Music Video Brochure for free!!

Add area images, media photos from the city website and pictures of happy residents to give future residents a powerful persuasive moment instead of paper or flat motionless, silent pictures of your website!!! Here are a couple of my own samples: https://animoto.com/play/ lGv8SMYvI0crh2ejSww2Cw https://animoto.com/play/ loosbLrhXJZC9zZxyF0gXw Check out these great resources then come learn more at the Apartment Association of Orange County’s 45th Annual Trade Show & Conference where I will give you more... much more!!!

thousands of business professionals every year.

Her “laugh while you learn” approach has made Toni one of the most sought-after experts in her field. Don ‘t miss the opportunity to hear the best ideas in social media, service, marketing and management.

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

Apartment and Community Specialists

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(877)-483-9400

AFFORDABLE AWNINGS COMPANY of CALIFORNIA, Inc. www.affordableawningsco.com - affordableawnings@sbcglobal.net

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What Characteristics Make the Best Salesperson?

BY LISA TROSIEN

F

or years, regardless of the industry, people held the belief that extroverts — those individuals that are extremely sociable and outgoing — were the best salespeople.

It’s natural to believe this. Extroverts are drawn to jobs in sales, so these positions are full of this personality type. Surprisingly, that belief has been proven wrong by a series of studies.

There is a personality type, called ambivert, that you may have never even heard of. But the ambivert personality — one with both introvert and extrovert characteristics — tends to be a superior salesperson.

In a test administered by the Wharton School of the University of Pennsylvania, ambivert salespeople earned 24% more than their introvert counterparts and 32% than their extrovert team members. What was also interesting...introverts and extroverts closed about the same number of

prospects.

So, what does all this have to do with you? The answer depends on your role at your company.

If you hire salespeople, look to hire more ambiverts. Don’t be so quick to hire the super-sociable, totally outgoing candidate. Look for the person that knows how to balance listening and taking the lead.

If you’re an extroverted salesperson, try to dial down the enthusiasm. Overly enthusiastic salespeople may overwhelm some customers. They also have a tendency to talk too much and listen too little. Try to strike a balance between being assertive and holding back.

Ambiverts are naturals at this.

If you train salespeople, put an emphasis on listening skills, questioning skills and adjusting their assertiveness.

Lessen the emphasis on closing the sale and more on creating the balance within the salesperson.

If you’d like to learn more about ambiverts and selling, read Daniel Pink’s book, “To Sell Is Human”.

Lisa Trosien is an award winning, multifamily educator and consultant with 25 years of industry experience in virtually every style of community and resident profile. Her column, “On Site Solutions” is featured in every issue of UNITS Magazine, the official publication of the National Apartment Association. She is co-author of the NALP designation program through the NAA, as well as a contributing curriculum development consultant for CAPS, CAM and CAMT. Visit Lisa’s Web site www.ApartmentExpert.com for thousands of links to multifamily resources.

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

#1 REAL ESTATE TEAM IN ORANGE COUNTY - NEARLY $3 BILLION SOLD! ORANGE COUNTY APARTMENT EXPERT

ga rd en g rove 9 u nits $1, 595,000 Sharp property in good rental area.

Recent upgrades. 2 bedroom & 1 bedroom units.

I’ll sell your apartments faster and for top dollar guaranteed.

Our aggressive marketing results in many of our listings receiving multiple offers. Call me when you are ready to sell.

Call for more details!

featured property

mike thornton

94 9. 6 8 9 . 7 5 8 7

realtor® #1 apartment agent in o.c.* michael@stanfieldgroup.net ca bre no. 01236638

*Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/14.

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A Special Welcome to Our Newest Members!

Isackson Properties The Reserve at Ranch Belago â&#x20AC;&#x201D; Bridge Property Management Chaochhan Properties Fenton Properties Davidson Property Management Zaslavsky Properties Woodlawn Group LP

Run Credit Checks via the Internet 24/7 and save up to $5.50 per applicant!

New PSC Members Bienek Roofing 9707 Pinewood Avenue Los Angeles, CA 91042 Contact: Michael Morris (800) 499-1340

Property Owners Protection 17520 Von Karman Avenue Irvine, CA 92614 Contact: Noah Molnar (949) 269-1411

Emergency Services Restoration, Inc. 4435 W. 153rd Street Lawndale, CA 90260 Contact: Yvette Duran (800) 540-5532

Shield Fire Protection 29391 Valerio Court Laguna Niguel, CA 92677 Contact: Matt Sather (949) 388-6556

Nova Contractors, Inc. 2625 Rousselle Street Santa Ana, CA 92707 Contact: Robert Younesian (714) 656-4401

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

BTUC

(714) 245-9500

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JWilliams Staffing, the Leading Professional Agency in the Multi-Family World

I

RVINE, CA — The Multi-Family Division of JWilliams Staffing (JWS) is focused on full-service recruitment for professionals with property management and leasing.

Offering high-quality customer service and high-caliber candidates, the division is headed by experienced leaders with a passion for the multi-family industry. Lisa Wetzel, Vice President of the Southern California Multi-Family Division and Debbie Ferrarello, Vice President in Northern California, along with their customer support team, know the business inside and out.

It is all about the people, and in today’s market, clients need the best recruiters to find good talent. JWilliams Staffing offers the solution…What they consider a winning formula to satisfy and retain clients. Starting with an exceptional team of recruiters and their special Customer Care Center ensures first-rate, seven day a week customer service and scheduling.

A key element of their successful winning formula that has contributed to their success is the BERKE Assessment.

This recruitment and pre-screening tool has enabled JWilliams Staffing to effectively evaluate candidates’ natural talents and personality traits. A unique understanding of a candidate’s strengths and the incredible ability to find the perfect fit for a company is powerful.

“Our first goal is to make our clients’ lives easier. We do the hard recruiting work for them, saving them immeasurable time and money, and our results in placing the right candidates are excellent” said JoAnne Williams, Founder and CEO of JWilliams Staffing.

As JWilliams Staffing is the only agency that offers an accessible team of schedulers. Other staffing companies may not have a scheduling department at all, and clients

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understand accessibility is a critical element. The JWS scheduling department allows the agency to go beyond taking orders, to respond quickly, and to spend their time finding and matching the right candidates.The company takes care of the entire recruitment process for property managers and leasing consultants, from sourcing to referencing, with simple processes designed for a great customer experience.

In addition to direct hire or temp-to-hire property managers and leasing consultants, service coverage includes assistance with special promotions or high traffic periods, resident retention events, coverage for staff meetings or training, lease-ups, solutions for holidays and days off, vacation, etc…

“We are connected to our clients’ needs and, as we prepare for the future, including HR and Affordable Care Act challenges, we will always go above and beyond to fulfill those needs” concluded JoAnne.

For additional information, visit www.jwilliamsstaffing.com or call the national headquarters in Irvine, California at (866) 597-8367.

It is all about the people, and in today’s market, clients need the best recruiters to find good talent. JWilliams Staffing offers the solution…

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services

Service 1st

Axiometrics, Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

Pierce-Eislen

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Spicer Mechanical

Law Office of Steven F. Schroeder

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Property Owners Protection

Biosweep of North Orange County

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Air Conditioning & Heating Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

ALN Data

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

Apartment SEO

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment data and market research

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Apartment Rental Publications & Services Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Apartment Market Research Data

Coast Plumbing, Heating & Air

SatisFacts c/o Internet Brands

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Antimicrobial Services Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

#1 nationwide provider of information and advertising services.

Advertising firm specializing in Websites, Search & Social Media Marketing.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Product & Service Council — continued on page 50

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

Appliances Sales, Service & Leasing

continued from page 49

ACE Commercial Laundry Equipment, Inc.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Apartment Guide

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Lowe’s — Irvine

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Apartment Finder

American Appliance Rentals

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

For Rent Media Solutions

National Service Company

Appliance rentals and purchase solutions for properties and residents.

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Appliance World

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Online apartment guide.

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Home Depot

Industrial Laundry Repair

RokitNow

Text messaging services to help communicate with your customers.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Machine sales; Coin Operated Washer & Dryer Repairs.

KIVA Kitchen & Bath

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

H.H.H. Commercial General

Real estate brokerage and property management.

PAVING COMPANY, INC. • Concrete • Petromat Overlays • Block Walls

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service

Major appliances for apartments.

• Asphalt Overlays • New Installations • Seal Coating

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Lee Walker Appraisals

Helping professionals like you consolidate suppliers with world class service.

Apartment/Student Housing

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Appraisal

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Zillow Rental Network

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Orco Apartment Supply, Inc.

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Move

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Product & Service Council

Fully Insured & Bonded www.candcpavingcompany.net

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Law Office of Steven F. Schroeder

Product & Service Council

Boiler Systems

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

continued from page 50

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Debinaire Company

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Attorneys Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

Wesierski & Zurek, LLP

Todd A. Brisco & Associates

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Awnings

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

The Awning Company

Law Offices of Sam Chandra, APC

See the Advertisers Index on Page 72 for the location of our ad.

Business litigation, real estate law landlord/tenant and healthcare issues.

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Ruzick & Wallace, LLP

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net Eviction Attorneys.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Water Heater/boiler service and installation.

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

NU-SHINE Construction Svcs. Inc

A P A R T M E N T

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Cabinets Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Product & Service Council — continued on page 54

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

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Buying Group Professional Apartment Services

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration

Fast Eviction Service

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Water Heater Man, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Spicer Mechanical

Buffalo Maintenance, Inc.

Duringer Law Group, PLC

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Bath Renovations

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

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More Benefits for NAA Affiliates!

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Résumé Searches for qualified candidates

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Designed to maximize profit and mitigatie risk, NAA CLICK & LEASE provides the support and stability for leasing success.

Customized Company Forms regularly reviewed by attorneys

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Premier Roofing & Building Co Inc.

Product & Service Council Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Nova Contractors, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Custom & standard cabinets for all areas. No job too small!

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment

Home Depot

ACE Commercial Laundry Equipment, Inc.

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Camera Systems

Stair Nosing, LLC

See the Advertisers Index on Page 72 for the location of our ad.

Stainless steel stairnosings for any flooring material or step.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

We are a full service company specializing in interior renovations and unit turns.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Carpet Cleaning Nova Contractors, Inc.

Buffalo Maintenance, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

See the Advertisers Index on Page 72 for the location of our ad.

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Coinmach

Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Carpentry

Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

All Valley Washer Service Inc.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Carpet Sales & Service

R&B Wholesale Distributors, Inc.

Multicom, Inc.

Apartment Turnover Specialists.

Turnaround Solutions, LLC

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

R3 Construction, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

South Coast Construction & Repair

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Cleaning Service

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

continued from page 52

Apartment Turnover Specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Industrial Laundry Repair

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

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R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Communications

Concrete Maintenance & Repair

RokitNow

Ben’s Asphalt & Maintenance Co., Inc.

Text messaging services to help communicate with your customers.

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

DirecSupply, Inc.

TouchPoint

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Collections

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Product & Service Council

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

— continued on page 56

DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICE

Business litigation, real estate law landlord/tenant and healthcare issues.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Coinmach is now

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

While this is a significant milestone in our company’s

history, in effect nothing has changed except our name.

Specializing in residential & commercial evictions.

You will continue to receive uninterrupted service at the

Commercial Gas Grills AEI Corporation

same great level you deserve. With over one million

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

machines in service, we’re the leading provider of commer-

cial and in-unit laundry solutions to the multi-family, student

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

housing, and university industries. Our customers know

Commercial Patio Heaters

experience. And that’s not only good for business

that better laundry solutions equal improved resident - it just makes life easy.

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Simplify your laundry solutions today!

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

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Product & Service Council

EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

continued from page 55

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Interstate Restoration

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Construction

Complete kitchen and bath restoration and refinishing company.

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Liquid Amber Designs

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel.

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Premier Roofing & Building Co Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Property Owners Protection

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Buffalo Maintenance, Inc.

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NPM Staffing

Surface Restoration

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Tax and Financial Group

See the Advertisers Index on Page 72 for the location of our ad.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Deck Coatings, Magnesite Repairs, Waterproofing

Investment Capital Real Estate

Brooker Associates

Lowe’s — Irvine

We are a full service company specializing in interior renovations and unit turns.

Consulting

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Laminate, quartz & granite available. No job too small.

Bathtub & Tile Refinishing.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Roofing & General Construction Bishop Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Pavescapes

Argos Independent Contractor

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

California Bath Restoration

NPG — Nelson Paving

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Buffalo Maintenance, Inc.

McCormack Roofing Weatherproofing & Construction

NPG — Nelson Paving

Bienek Roofing

Countertops

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Contract Services

See the Advertisers Index on Page 72 for the location of our ad.

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

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EmpireWorks

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

R3 Construction, Inc.

Platinum Plumbing Services, Co.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Reliable Rooter & Plumbing

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

McCarthy Roofing

Premier Roofing & Building Co Inc.

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Doors & Windows 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Draperies/Blinds/Window Coverings

Drain Cleaning California Rooter & Plumbing

Kwikset manufactures and markets a complete line of door locks and hardware.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Kwikset

Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Service 1st

Republic Windows & Doors

Door Locks & Hardware

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944 Flooring and window coverings.

Orco Apartment Supply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Product & Service Council — continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council

Elevator Services

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Performance Elevator Contractors, Inc.

Evictions Brennan Law Group

Israel Marin 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 israelm@performanceelevator.com www.performanceelevator.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Providing exceptional service for competitive prices.

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Environmental Consulting & Training

The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

American Environmental Specialists, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Electrical Bishop Inc.

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Commercial Fire Protection

National Econ Corp.

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Fire Life Safety.

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Electric Vehicle Products American Appliance Rentals

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

A P A R T M E N T

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates

Biosweep of North Orange County

Brooker Associates

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Design Build Contractor specializing in exterior restoration and fencing.

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Dick Wardlow Insurance Brokers

Buffalo Maintenance, Inc.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Wesierski & Zurek, LLP

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Premier Roofing & Building Co Inc.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Appliance rentals and purchase solutions for properties and residents.

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Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Orco Apartment Supply, Inc.

National Center for Audio & Video Forensics

Wesierski & Zurek, LLP

American Environmental Specialists, Inc.

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Security video enhancements to aid in evictions and insurance claims.

Environmental Services

KD Electric

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

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Financial Planning

Fire Extinguishers

Garage Doors

ACI Commercial Insurance Broker, Inc.

Commercial Fire Protection

Republic Garage Doors

Commercial & Personal Lines. Insurance advisor of financial planning services.

Fire Life Safety.

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Axiometrics, Inc.

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor

Shield Fire Protection

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Bishop Inc.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Fire & Flood Restoration Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Nova Contractors, Inc.

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Emergency Services Restoration, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Apartment Turnover Specialists.

Enovative Group

Interstate Restoration

Stainless steel stairnosings for any flooring material or step.

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Stair Nosing, LLC

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

General Contractor Specializing in Multi-Family Remodel

Manufacturer of Demand Controls For Domestic Hot Water Systems.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

See the Advertisers Index on Page 72 for the location of our ad.

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Flooring

See the Advertisers Index on Page 72 for the location of our ad.

Argos Independent Contractor

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

SAFE HARBOR EXCHANGE

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Qualified Intermediary for I.R.C. §1031 Exchange

Restore 247

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

866-331-1031 www.SafeHarborExchange.com 825 Parkcenter Drive, Suite 200, Santa Ana, CA 92705

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South Coast Construction & Repair

continued from page 59

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Brent Collins Construction

Coast Plumbing, Heating & Air

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Apartment Financing

• 2– 4 units

• 5+ units

ACI Commercial Insurance Broker, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

CoreLogic

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers

L and D Appliance Corp.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Major appliances for apartments.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

“Depend on us”

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Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

See the Advertisers Index on Page 72 for the location of our ad.

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Spicer Mechanical

Stainless steel stairnosings for any flooring material or step.

Heating & Air Conditioning

Service 1st

Flat rate prices for all apartments. Certified Boiler Specialist.

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Handyman

Serving multi-family owners since 1983

See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Stair Nosing, LLC

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

BONA FIDE MORTGAGE

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Hardwood Floor Refinishing

Western Multi-Family Renovation

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

R&B Wholesale Distributors, Inc.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

License #0462338

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Farmer’s Insurance — Theresa Simes Agency

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Hayward Tilton & Rolapp Insurance Assoc.

Move

Landscapes/Hardscapes

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Online apartment guide

SatisFacts c/o Internet Brands

Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Pavescapes

Commercial, Personal & Health Insurance.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Nelson & Associates, LLC

Zillow Rental Network

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

PHD Insurance Brokers, Inc.

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Kitchen Renovations

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Buffalo Maintenance, Inc.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Property Owners Protection

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We are a full service company specializing in interior renovations and unit turns.

Lending Institutions

See the Advertisers Index on Page 72 for the location of our ad.

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Rey Insurance Services, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Complete kitchen and bath restoration and refinishing company.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

South Coast Construction & Repair

Tax and Financial Group

Bona Fide Mortgage

Nick Lieberman 1 Candlebush Irvine, CA 92630 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

California Bath Restoration

Noah Molnar 17520 Von Karman Avenue Irvine, CA 92614 (949) 269-1411, Fax (949) 269-1439 noah@poppusa.com — www.poppusa.com

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Chase Multifamily Lending

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Product & Service Council

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

— continued on page 62

Internet Services Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

RASH YAMBO DECKING & STAIRS

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

#1 nationwide provider of information and advertising services.

Fully Insured • Lic.# 804656

Free Estimates

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Product & Service Council continued from page 61

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Credit Union of Southern California

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org Commercial Lending

Ferguson Enterprises

Buffalo Maintenance, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Seacoast Commerce Bank

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Walker & Dunlop

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

South Coast Real Estate & Property Management

Specialized lending programs for multifamily properties.

Lighting

Brent Collins Construction

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Industrial Laundry Repair

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Premier Roofing & Building Co Inc.

Maintenance, Repairs, Products

Wells Fargo Multifamily Capital

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Machine sales; Coin Operated Washer & Dryer Repairs.

See the Advertisers Index on Page 72 for the location of our ad.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Enovative Group

Mailboxes

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

Commercial Fire Protection

Fire Life Safety.

Orco Apartment Supply, Inc.

Luther Burbank Savings

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Mold Remediation

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 2

Fax (562) 430-0693

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Organic all-surface protection of pathogens, fungi and mold for up to one year.

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

www.rayrobertsrealty.com

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Natural Gas Consulting

Ornamental Iron

Natural Gas Consulting, LLC

Brent Collins Construction

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Notary Services TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Outdoor Furniture & Refinishing

Texacraft Furniture

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Biosweep of North Orange County

Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — biosweep.com

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Nova Contractors, Inc.

Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

R&B Wholesale Distributors, Inc.

Largest multi-family suppliers of contract furniture in the country.

Paint Sales & Service

Organically, permanently removes tobacco, pet urine, curry, mold and smoke odors. Guaranteed.

EmpireWorks

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

See the Advertisers Index on Page 72 for the location of our ad.

Odor Removal

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Bienek Roofing

Salvador Munguia Painting Co.

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Product & Service Council — continued on page 64

Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council continued from page 63

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Greentech Heat Solutions

Enovative Group

Heat treatment equipment & training for bedbugs.

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Lloyd Pest Control

We are a full service company specializing in interior renovations and unit turns.

566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Parking Enforcement

Western Exterminator

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

Orco Apartment Supply, Inc.

Residential and commercial pest control and termite control since 1921.

www.dedicatedtransportationservices.com

Plumbing, Contractors & Supplies

Patio Covers

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

California Rooter & Plumbing

Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

R&B Wholesale Distributors, Inc.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Patrol Services

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Reliable Rooter & Plumbing

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Discount Drain & Plumbing Repair David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

Lic. # A-715010

PAVEWAY

Property Management Services/Investments.

CONCRETE & SLURRY SEAL Call For Free No Obligation Quote

(949) 851-1865

CoreLogic

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com N E W S

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Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net

ASPHALT PAVING

A P A R T M E N T

Property Management

Allen Properties

Your Complete Solution For

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Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

AIM Properties

Fully Insured

Owner Operated

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

DirecSupply, Inc.

Access Exterminator Service, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Pest Control

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

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Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

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The Management Works

ProActive Realty Investments

Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

Property Management Staffing & Training

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

We provide apartment property management in Southern California

JWilliams Staffing

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Reynolds Realty Advisors

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

NPM Staffing

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Axiometrics, Inc.

Laura Aliberti 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (951) 205-8446 laura@jwilliamsstaffing.com

Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

See the Advertisers Index on Page 72 for the location of our ad.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Satellite Management Co.

Renoir Staffing, LLC

DM Smithco

South Coast Real Estate & Property Management

Consensys Property Management

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

JLE Property Management

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

Sullivan Property Management

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

L’Abri Management, Inc.

WSH Management

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

— continued on page 66

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Full service property management provider for 16+ units.

15+ years of experience in managing multi-family and senior apartments.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Property Management Software CoreLogic

PMI Orange County

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Prestige Property Management

RokitNow

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Text messaging services to help communicate with your customers.

A P A R T M E N T

Product & Service Council

Steadfast Management Company, Inc.

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

For 30 years, we have provided qualified employees to the property management industry.

Real estate brokerage and property management.

Dunlap Property Group

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

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Product & Service Council

Investment Capital Real Estate

Brooker Associates

Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Design Build Contractor specializing in exterior restoration and fencing.

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com

continued from page 65

Rain Gutters Argos Systems

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Prestige Property Management

Buffalo Maintenance, Inc.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

ProActive Realty Investments

Bona Fide Mortgage

See the Advertisers Index on Page 72 for the location of our ad.

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Tarbell Realtors

DM Smithco

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Brent Collins Construction

TransUnion

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

See the Advertisers Index on Page 72 for the location of our ad.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

On-Site.com

Reconstruction

Gorman & Associates

Premier Roofing & Building Co Inc.

Resident Screening

Real estate brokerage and rental property management.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Real estate brokerage and property management.

See the Advertisers Index on Page 72 for the location of our ad.

Interstate Restoration

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

South Coast Real Estate & Property Management

We are the leading screening and risk management provider for the multifamily industry.

EmpireWorks

Services include: Stucco, Carpentry, Iron, Decking Repairs/ Replacements, Waterproofing & Exterior Painting.

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Nick Lieberman 1 Candlebush Irvine, CA 92630 (949) 651-0999, Fax: (949) 651-1592 nlieberman@cox.net — www.bonafidemortgage.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Real Estate/Investments

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

TransUnion offers resident screening and analytics to multifamily operations.

Roofing Bienek Roofing

Michael Morris 9707 Pinewood Avenue Los Angeles, CA 91042 (800) 499-1340, Fax (818) 446-0797 mike@teambienek.com — www.teambienek.com

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Bishop Inc.

Serving O.C Coin-op Over 25 Years!

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

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Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

www.acelaundry.com

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Central Roofing

McCarthy Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Satellite TV

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Multicom, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Security Services California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

H.H.H. Commercial General

David Hallam PO Box 2251 Pico Rivera, CA 90662 (562) 402-5440 hhhconstruction1@yahoo.com www.hhhconstruction.weebly.com

Village Patrol, Inc.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Royal Roofing.com (RWS&P, Inc.)

General Contractor specializing in tenant improvements, remodels, roofs, concrete, masonry, asphalt, stucco, landscaping.

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Security Systems

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

ASSA ABLOY Door Security Systems

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Product & Service Council — continued on page 68

What you will find in your Dues Renewal this year:

SAMPLE Our Strength Is In Our Numbers!

Notify us when you have increased your unit count and get 100% credit back!

*Receive 100% credit ($3.00) for each new unit added! Credit can be used on ANY AAOC service or product, excluding Dues. Credit non-transferrable.

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Product & Service Council

Towing

Video Surveillance

continued from page 67

Dedicated Transportation Services

Commercial Fire Protection

TO’ and MO’ Towing

Fire Life Safety.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

NPM Staffing

Water Heaters

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumphoffice.com

Debinaire Company

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Technology

See the Advertisers Index on Page 72 for the location of our ad.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Utilities & Sub Metering

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

Security video enhancements to aid in evictions and insurance claims.

Royal Junk Removal

Diversified Investment Strategies

The 1031 exchange provides a tax deferral of the sale of investment property.

Training

Trash Services

Commercial & Personal Lines. Insurance advisor of financial planning services.

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Towing company with 4 locations in Orange County.

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Exchange Resources

National Center for Audio & Video Forensics

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Signs

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Technology & computer services.

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R&B Wholesale Distributors, Inc.

Buffalo Maintenance, Inc.

Home Depot

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Helping professionals like you consolidate suppliers with world class service.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Reliable Rooter & Plumbing

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCormack Roofing Weatherproofing & Construction

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Lowe’s — Irvine

Complete plumbing & drain services since 1992. You can rely on us.

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Service 1st

Premier Roofing & Building Co Inc.

Milgard Windows & Doors

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Water Heaters Only, Inc.

Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com Water heater repair and replacement including residential, tankless, and commercial

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water Heater/boiler service and installation.

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Website Development/Online Advertising Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Windows & Doors 21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Do you know…

AAOC monitors all 34 Orange County City Council agendas as well as the 3 largest Riverside County City Council agendas to protect your investment from negative issues??

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category See page 72 for alphabetical listings AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc....66

JM Air Conditioning & Heating.......................49 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71

Coinmach/CSC Service Works.........................55 National Service.................................................42

EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists.................4

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls................................5

Fast Eviction.................................................Insert

Brent Collins Construction...............................42

Steven D. Silverstein, Law Office......................20

PAINT SALES & SERVICE

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................61

FENCING & GATES

Sondance Painting.............................................24

Alertt Access Gate Controls................................5

PEST CONTROL

Buffalo Maintenance, Inc..................................26

XT-2000..............................................................29

COLLECTIONS

FLOORING, REPAIRS, TILE

Block & Associates.................. Inside Back Cover

Brent Collins Construction...............................42

Aarow Drain & Plumbing.................................72

Duringer Law Group, PLC.... Inside Front Cover

Buffalo Maintenance, Inc..................................26

California Rooter & Plumbing..........................33

APPRAISALS/VALUATIONS

CONCRETE MAINTENANCE & REPAIR

GATED ENTRIES

Coast Plumbing, Heating & Air, Inc.................63

Lee Walker Appraisals.......................................14

C & C Paving Company, Inc..............................50

Alertt Access Gate Controls................................5

Ferguson.............................................................71

GENERAL CONTRACTOR

ORCO Apartment Suppy...................................41

Pavescapes..........................................................47

PORCELAIN REFINISHING

HANDYMAN

Bath Crafters......................................................52

South Coast Construction & Repair.................19

PROPERTY MANAGEMENT

HEATING & AIR CONDITIONING

JLE Property Management Inc...........................8

Coast Plumbing, Heating & Air, Inc.................63

ProActive Realty Investments Inc......................6

JM Air Conditioning & Heating.......................49

Roberts Management & Investments...............62

Lin-Ed’s Appliance Service & Repair...............49 ORCO Apartment Suppy...................................41 R&B Wholesale Distributors, Inc. ....Back Cover

ASPHALT SALES & SERVICE

CONSTRUCTION

AMS Paving........................................................57 C & C Paving Company, Inc..............................50 Paveway..............................................................64

Brent Collins Construction...............................42 Buffalo Maintenance, Inc..................................26 Pavescapes..........................................................47

ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................35

DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

PLUMBING, CONTRACTORS SUPPLIES

Duringer Law Group, PLC.... Inside Front Cover

Brent Collins Construction...............................42

INSURANCE

RAIN GUTTERS

Steven D. Silverstein, Law Office......................20

Buffalo Maintenance, Inc..................................26

Farmers Insurance —

Argos Home Systems.........................................20

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................61

AWNINGS

Affordable Awnings Company..........................44

PHD Insurance Brokers, Inc.......................39, 60

DOORS, WINDOWS

Republic Windows & Doors.............................24

BATHROOM RENOVATIONS

Ferguson.............................................................71

DRAINS

South Coast Construction & Repair.................19

Aarow Drain & Plumbing.................................72

BATHTUB REFINISHING

California Rooter & Plumbing..........................33

Bath Crafters......................................................52

Coast Plumbing, Heating & Air, Inc.................63

NU-SHINE Construction Svcs. Inc.....................6 BBQ & GRILL SERVICES

Theresa Simes Agency.................................38

DRAPERIES/BLINDS/WINDOW COVERINGS

REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty —

KITCHEN RENOVATIONS

The Stanfield Group.....................................46

Ferguson.............................................................71

ProActive Realty Investments Inc......................6

South Coast Construction & Repair.................19

Vanguard Investment Properties......................32

LANDSCAPE/HARDSCAPE SERVICES

W. R. Gorman....................................................16

Pavescapes..........................................................47

ROOFING

LEAK DETECTION

Dale’s Roofing....................................................65

California Rooter & Plumbing..........................33

Guardian Roofs and Energy Solutions.............28

Coast Plumbing, Heating & Air, Inc.................63

McCarthy Roofing.............................................22

Apex Window Decor...........................................4

LENDING

Royal Roofing.....................................................10

R&B Wholesale Distributors, Inc. ....Back Cover

Bona Fide Mortgage..........................................60

SECURITY SERVICES

DRYWALL

Chase/Alec Speltz................................................2

Alertt Access Gate Controls................................5

Debinaire Co......................................................12

Brent Collins Construction...............................42

Rockhall Funding Corp.....................................13

TAX & FINANCIAL PLANNING

CABINETS/REFINISHING

ELECTRICAL

LIGHTING

Diversified Investment Strategies.....................11

Lighthouse Electric............................................14

WATER HEATERS

MAIL BOXES

California Rooter & Plumbing..........................33

ORCO Apartment Suppy...................................41

Coast Plumbing, Heating & Air, Inc.................63

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................12

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

AEI Corporation................................................27 BLINDS

Apex Window Decor...........................................4 BOILER SYSTEMS

Brent Collins Construction...............................42 South Coast Construction & Repair.................19 CARPENTRY

Brent Collins Construction...............................42 Buffalo Maintenance, Inc..................................26

Buffalo Maintenance, Inc..................................26 Lighthouse Electric............................................14 ENVIRONMENTAL SERVICES

American Environmental Specialists.................4 Wesierski & Zurek, LLC....................................38

Brent Collins Construction...............................42

ORCO Apartment Suppy...................................41

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................26

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

CARPETS

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

“Introductory Offer”

$65.00

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

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DRAIN & PLUMBING 24 HR.EMERGENCY SERVICE Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

(714) 836-4861 45 Years Experience Serving Orange County St. Cont. Lic. #730851

alphabetical See page 70 for category listings

Aarow Drain & Plumbing................................72

The Stanfield Group.....................................46

ACE Commerical Laundry Equipment, Inc....66

JLE Property Management Inc..........................8

AEI Corporation...............................................27

JM Air Conditioning & Heating......................49

Alertt Access Gate Controls...............................5

Lee Walker Appraisals......................................14

Affordable Awnings Company.........................44

Lighthouse Electric...........................................14

American Environmental Specialists................4

Lin-Ed’s Appliance Service & Repair..............49

AMS Paving.......................................................57

McCarthy Roofing............................................22

Apex Window Decor..........................................4 Argos Home Systems........................................20 Bath Crafters.....................................................52 Block & Associates..................Inside Back Cover Bona Fide Mortgage.........................................60 Brennan Law Firm............................................35

Need Questions Answered?

Contact one of our reliable membership service representatives at

(714) 245-9500 They will find your solution.

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Brent Collins Construction..............................42 Buffalo Maintenance, Inc.................................26 C & C Paving Company, Inc.............................50 California Rooter & Plumbing.........................33 Chase/Alec Speltz...............................................2 Coast Plumbing, Heating & Air, Inc................63 Coinmach/CSC Service Works........................55 Dale’s Roofing...................................................65 Debinaire Co.....................................................12

National Service................................................42 NU-SHINE Construction Svcs. Inc....................6 ORCO Apartment Suppy..................................41 Pavescapes.........................................................47 Paveway.............................................................64 PHD Insurance Brokers, Inc......................39, 60 ProActive Realty Investments Inc.....................6 Rash Yambo Decking & Stairs.........................61 R&B Wholesale Distributors, Inc. ...Back Cover Republic Windows & Doors............................24 Roberts Management & Investments..............62 Rockhall Funding Corp....................................13 Royal Roofing....................................................10 Safe Harbor Exhange, Inc................................59

Diversified Investment Strategies....................11

Sondance Painting............................................24

Duringer Law Group, PLC....Inside Front Cover

South Coast Construction & Repair................19

Farmers Insurance —

Steven D. Silverstein, Law Office.....................20

Theresa Simes Agency.................................38

Vanguard Investment Properties.....................32

Fast Eviction................................................ Insert

W. R. Gorman...................................................16

Ferguson............................................................71

WASH Multifamily Laundry Systems.............15

Guardian Roofs and Energy Solutions............28

Wesierski & Zurek, LLC...................................38

Hom Sotheby’s International Realty —

XT-2000.............................................................29

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Tenant Eviction Unlawful Detainer $

25

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

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Open Monday through Saturday We provide written progress reports & you may track your case on-line

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Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

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