December 2015 Apartment News

The Resources You Want — The Representation You Need — Since 1961

Apartment News aaoc.com

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VOL. LV

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DECEMBER 2015

AAOC’s Holiday Reception & Awards Presentaion See Page 25

In this issue: • Invasive Mosquitoes Discovered in Orange County...........................................................32 • October General Membership Meeting Recap..................................................................36 • October Property Management Forum Luncheon.............................................................40 • Will 2016 be a Super El Niño Year?...................................................................................44

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VOLUME LV

AAOC Education & Events 17 ApplyConnect Tenant Screening 25 Holiday Reception & Awards Presentation 37 Online Training with Grace Hill 46 2nd Annual Southern California Apartment Summit & 2016 Development Outlook 47 Thank you to our 2015 Sponsors & Volunteers!

Departments 4 President’s Message — A Shift to Renterdom

6 Executive Director Report/Lou’s News — Annual Interview with Myself 8 Sacramento Report — New Laws 18 Legal Corner — Questions and Answers 24 Federal Focus — Handover of Control Calms House Republicans 28 Dear Maintenance Men 48 Welcome New Members 51 Product & Service Council Members’ Buyer’s Guide 70 Advertisers’ Index — Category 72 Advertisers’ Index — Alphabetical

Features 32 Invasive Mosquitoes Discovered in Orange County By OCMVCD 36 October General Membership Meeting Recap

40 October Property Management Forum Luncheon 44 Will 2016 be a Super El Niño Year? By Jerry L’Ecuyer and Frankie Alvarez

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2014 by Orange County Multi-Housing Service Corporation. All rights reserved.

DECEMBER

DECEMBER 2015

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Calendar of Events DECEM BER

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

8 - Board of Directors Meeting

24 - Christmas Holiday

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

15 - Holiday Party & Awards Presentation

25 - Christmas Holiday

Tuesday, 6:00 pm, AAOC Offices

Executive Director — Lou Penrose n Editor in Chief — Lou Penrose n Managing Editor — Veronica Copeland n Advertising & Media Sales Director — Debbie M. DiBernardo n Design & Production — Dave Moeller/Graphic Angles n Photographer — Roxie McClintock n Printing — Sundance Press

Tuesday, 5:30–8:00 pm, Embassy Suites See Page 25

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The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

Apartment Summit

Thursday, 9:00 am–3:30 pm, Atrium Hotel, Irvine See Page 46

J A N U A RY

Friday, Office Closed

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President

Directors n n n n n

n Julia Araiza n Vicki Binford n Tom Cummings Stephen C. Duringer, Esq. n Dale Hayden

Tuesday, 7:00–8:45 pm, Embassy Suites

12 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

F E B R U A RY

9 - Board of Directors Meeting

16 - General Membership Meeting

15 - Presidents’ Day Holiday

24 - Workplace Harassment Training

Tuesday, 6:00 pm, AAOC Offices

BOARD OF DIRECTORS

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19 - General Membership Meeting

1 - New Year’s Holiday

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

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Friday, Office Closed

17 - 2nd Annual Southern California

MISSION STATEMENT

Officers

Thursday, Office Closed

Tuesday, 7:00–8:45 pm, Embassy Suites

Monday, Office Closed

Wednesday, 9:00–11:00 am, AAOC Offices

What you will find in your Dues Renewal this year:

Nicholas Dunlap Alan Dauger Dean Zarkos John Tomlinson Craig Kirkpatrick Tim Gorman Michael Chew Nick Lieberman

Our Strength Is In Our Numbers!

Jerry L’Ecuyer Jim Loftus Rick Roshan James Wohrman

Notify us when you have increased your unit count and get 100% credit back!

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw n Robert B. William R. Gorman Larry L. Lollman Thompson

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*Receive 100% credit ($3.00) for each new unit added! Credit can be used on ANY AAOC service or product, excluding Dues. Credit non-transferrable.

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President’s Message

BY N IC HOL AS A. DU N L AP DI R EC TOR OF P ROP E RT Y MANAGE M E NT, AVANATH C AP ITAL MANAGE M E NT

A Shift to Renterdom

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ust about everywhere you look nowadays, housing makes its way into the headlines. And whether the topic is rent, market values, new development, or buying and selling, columnists and economists are generally alike in their shared enthusiasm that something “big” is happening. But what’s going on today in 2015 is not the earthquake. It is the aftershock of 20 years of exceptional growth across

economic and population measures in a County once identified more as a bedroom community than business center.

Today, we are a commerce capital, tourist destination, entertainment hub and an international point of entry. Yes, our little Orange County is growing up.

More People Making More Money Census numbers show that Orange County’s population has grown by

48.56% in the decades since 1980. For comparison purposes, this exceeds the growth occurring in neighboring Los Angeles County by over 12% for the same time period. As the population has grown, so too has the Area Median Income (AMI), a number used by the Department of Housing and Urban Development to best represent an area’s median household income. In 1995, the AMI for Orange County households was

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$59,100. Today, in 2015, this number is $85,900. The increase in $26,800 over 20 years represents a 45% increase in household income. But with population and economic growth setting the table, fundamental shifts in the consumer outlook and preferences for housing have owners, operators, investors and developers scrambling to accommodate a growing demand for rental units.

For Sale and For Rent By the Numbers All too often, the relationship between the for sale and for rent markets is overlooked in understanding the function of the housing market.

And, in failing to understand the for sale market, one can only speculate as to what is happening in the for rent market. So while market home values have grown by 198% since 1995, but are off of peak values of 2005–2006 by 9.7% with interest rates near record lows at 3.75%, or more than 200 basis points (2%) lower than previous lows of 5.8% in 2005, there is an easily recognizable shift. We have seen homeownership rates peak at 55% in Orange County in 2005, but drop to 48.5% today in 2015, which is well below the national average of 63.4%.

With cheaper money, discounted prices and increased buying power, we are not seeing consumers buying, we are instead seeing investors or speculators purchase to rent or to flip. Driving investor demand is the white-hot SFR rental market. Families and others who were once driven to own or to buy are now choosing to rent. And their

demand is not for multifamily housing, but for single-family residential housing.

Not Just For New Grads During the economic downturn, we saw it all: from grown adults moving back home with mom and dad to families doubling up. But now, with jobs coming back and the economy improving, we are starting to again see the creation of new households. College graduates and young professionals are back in the market for their first place, growing families are choosing to pursue SFR rental opportunities and baby boomers are downsizing and perhaps opting for a pied a terre or second place. These are normal, natural occurrences within society that had been stifled by our lack of recovery following the great recession. But now, with a return to normalcy comes the opportunity to accommodate or respond to the growing need for rental housing that actually fits the needs of today’s renter.

The Numbers Behind the Needs Multifamily occupancy rates are up from 94% in 1995 to 95.4% today.

And while this incremental growth is positive, it does not reflect the roller coaster ride that was 2007–2011. Today, we see a 4.6% vacancy rate, which translates to more than 11,000 apartment homes in Orange County sitting vacant and ready for rent today, tomorrow, next week or next month.

But the market occupancy rates and annualized rent growth of 3.9% also

suggest that the market is ready and waiting for new units to be brought online. While there is a glut of high-end, luxury product, we need the good old, garden style product that is most associated with Orange County. You know, somewhere between subsidized/ affordable and high-end luxury, which is where most OC households are.

Smart building will also continue to incorporate public transit, specifically the train lines available from San Clemente in the south to Fullerton/ Buena Park in the north of Orange County, making trips to and from Los Angeles or San Diego on a daily basis and allowing for ease of commute. TOD or transit oriented development, as it is known, has long been the norm on the east coast but is fairly new to the southland. The LA to OC and OC to LA traffic flow is among the largest in the United States, so one would hope that developers have finally recognized the opportunity not just to meet their financial pro-forma but to help create workforce housing in transit oriented locations that will generate a true, high return for society for years to come.

As a society, we have shifted to renterdom. And it’s not creating a housing crisis, more an epiphany for developers and consumers alike. But stop looking so surprised. After all, it’s been 20 years in the making.

To read more on this topic and the multifamily industry, please visit my blog at http://www.nicholasdunlap.com/ or on Twitter @nicholasdunlap

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Lou’s News

BY LOU P E N ROSE, E X EC UTIVE DI R EC TOR

Annual Interview with Myself

T

hank you for sitting down with us again for this interview. I can’t believe it’s been a year since we last spoke together.

It’s always my pleasure to spend time with you people. Yes it’s been a fast but productive year.

First question: year in review.

What successes are you most proud of?

It is always difficult to single out an event or program, so I’ll toss you a few.

Certainly the Annual Trade Show and Exhibition comes to mind. With record exhibitors and high attendance and lots of positive feedback in 2015, we are positioned well to step things up for 2016.

And step things up, we will. In addition, this past year the Apartment Association saw two new large events: the Reverse Trade Show and the Economic Forecasting Breakfast. Both sell out events. So that tells me we are reaching

an audience that has been otherwise underserved.

What, failure would you like to share?

Ugh, you always ask that. I don’t dwell. I think it is safe to say that, like any reasonably competent executive, I have taken a shot at an idea or two over the year that didn’t pan out. You learn and move on. But if you need a failure, I’ll offer this: I have not yet conquered

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road rage.

Where do you see the apartment industry going in the year upcoming?

I am certainly not an economist, (but we will have one at our 2016 Trade Show). I am an Independent Rental Property Owner. And like many landlords in OC, we have seen rents rise due to demand. Costs rise as well. And I see that trend tapering off a bit but nothing to indicate a reversal. Certainly housing is a regional issue and brings another set of pressures. We landlords don’t raise our rents. The demand to live in our beautiful buildings causes our rents to rise.

What advice would you have for a new IRO just starting out?

Engage in the Apartment Association. Don’t just join and carry the card. Attend our workshops, meetings, and business mixers. The support, counseling, and experience of your colleagues are your best tool for success.

Does the association have anything new and exciting on the horizon?

Stay tuned for a big surprise announcement for our 2016 Trade Show and Exhibition. Because I am Italian, and Italians believe business and food belong together, we have added a Business Mixer / hot and cold hors d’oeuvres reception that follows our monthly General Membership Meetings.

I am working on a plan to better orga-

A P A R T M E N T

Executive Director, Lou Penrose with Senator Pat Bates.

AAOC President, Nicholas Dunlap, and Executive Director, Lou Penrose, support Young Kim.

nize our industry partners and give them a bigger voice with respect to our Association event planning and legislative advocacy.

And finally, Lou Penrose… with the Association, all the new events, the world of politics, and a young family, we want to know how you stay so energized and passionate about your job.

It is easy for me, in that I don’t consider this a job. Jobs are for people

who watch the clock and punch out at 5.

This is my vocation, and a vocation that I have chosen. That attitude, combined with the fact that our friend Jim Chaves of HD Pro has me on this insane weight lifting regime, keeps me centered.

Thank you for sitting down with us today for this interview.

My pleasure, Happy Holidays and let’s do it again next year.

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Sacramento Report

BY JON SMOC K & RON K I NGSTON

New Laws

T

& Regulations” that was prepared and his month’s Legislative Report copyrighted by our lobby partners, features bills affecting rental CalPCG. property interests that were 2015 marked another successful signed into law. All except AB 1164, legislative year for the Association. which was approved as an urgency measure effective October 9, 2015, are Our lobbying team, California Political Consulting Group (CalPCG), identified effective January 1, 2016. The format and content of this lightly edited presen- and tracked over 148-rental propertytation is excerpted with approval from related legislative bills out of 2772 total a report entitled, “2015 Rental Property bills that were introduced in the JLE.ad:Layout 3/8/10 11:21 AM Page 1 California Legislature.

Owners Guide To1 California’s New Laws

Among the bills we tracked, only about a third were considered “top priority” bills. Top priority bills are those that have the potential to immediately impact landlords or the residential rental property industry in some significant way.

Of the 2015 bills that could have had a profoundly negative impact on landlords, none were signed into law.

Among the worst bills to be defeated

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was Assembly Member Jones-Sawyer’s AB 396, a bill that would have made those with a criminal history a protected class. Another defeated bill was Senator Leno’s SB 364, which sought, once again, to prevent owners from lawfully going out of the residential rental property business under the Ellis Act. While all of the harshest bills were defeated, some bills regulating the apartment industry did pass. Those bills include SB 655, which makes the presence of mold in a dwelling a substandard housing condition, and SB 328, which requires more notice to be given to tenants when landlords use pesticides.

Overall, despite another year of legislative attacks on the rights of rental property owners, our lobbying team successfully defeated the worst bills, while getting significant amendments on all other bills of importance.

The following are the relevant 2015 legislative bills that were signed into law. To repeat, all except AB 1164 are effective January 1, 2016.

Water Use & Conservation Bills AB 1 (Brown) Brown. Drought: Lawns. Chapter 62, Statutes of 2015.

Prohibits local governments from imposing fines on property owners for not watering their lawns or for having a brown lawn during any period in which the Governor has issued a proclamation of a state of emergency based on drought conditions.

What to Know: It is okay to brown your lawn. Local governments can no longer penalize you for not watering your lawn. This common sense law allows landlords to continue doing their part to conserve water during this time of extreme drought without fear of consequence.

AB 1164 (Gatto) Artificial Grass.

Chapter 671, Statutes of 2015. This bill prohibits a local government from enacting or enforcing any ordinance or regulation that prohibits the installation of synthetic grass or artificial turf on residential property. Reasonable restrictions on the type of synthetic grass or artificial turf that may be installed on residential property are allowed provided that those restrictions do not do either of the following: (1) substantially increase the cost of installing synthetic grass or artificial turf, or (2) effectively prohibit the installation of synthetic grass or artificial turf. Effective October 9, 2015.

What to Know: During this time of drought, many property owners are choosing to replace their lawns with artificial turf or grass to conserve water.

Some cities, however, have ordinances restricting the use of artificial grass.

This bill eliminates those restrictions in order to help property owners save water.

SB 188 (Hancock) Delinquent Utility Bills. Chapter 270, Statutes of 2015. The bill makes permanent a law that allows a municipal utility district (MUD) to put a lien on the property

of a tenant or lessee who becomes delinquent in paying his or her water bill when the bill is in the tenant’s name. Landlords are still protected under the California Public Utilities Code Section 12822.6, which bars utility districts from collecting a tenant’s bill from a landlord when an account is established under the tenant’s name.

Impact of Lobbying Effort: Originally, the bill had the potential of making landlords liable for a tenant’s delinquent water bill when the account was in the tenant’s name. CalPCG lobbyists worked with the author to ensure reasonable protections for landlords would be maintained. The author agreed and amended her bill accordingly.

SB 555 (Wolk) Water Loss: Urban Water Suppliers. Chapter 679, Statutes of 2015. Each retail water supplier will be required, on or before October 1, 2017, and on or before October 1st of each year thereafter, to submit a completed water loss audit report for the previous calendar year or fiscal year to the state Department of Water Resources.

What to Know: It is argued that water lines owned by urban water suppliers lose approximately 10–15% of water due to leaks in their system. The bill urges those suppliers to identify the leaks and perhaps fix them, thus saving millions of gallons of water.

Smock/Kingston — continued on page 10

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Smock/Kingston — continued from page 9 Low-Income Housing Bills AB 2 (Alejo) The New Redevelopment Law. Chapter 319, Statutes of 2015. The Redevelopment Agency was extinguished back in 2012; along with it went billions of dollars for low-income housing construction and rehabilitation. AB 2 brings Redevelopment back at a smaller scale under the Community Revitalization and Investment Authority.

What to know: The dissolution of the Redevelopment Agency has affected housing in both the public and private spheres. Without funding to build lowincome housing, pressure has been building to regulate private rental housing to ensure affordability for low-income tenants. This bill relieves some of the pressure on private housing by creating a new funding stream to address infrastructure, affordable housing, and economic revitalization.

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Medical Marijuana Regulation AB 243 (Wood), AB 266 (Bonta), and SB 643 (McGuire) Medical Marijuana Regulation. Chapters 688, 689, & 719 respectively, Statutes of 2015.

These three bills make up California’s new medical marijuana regulatory scheme. The bills establish a comprehensive licensing and regulatory framework for the cultivation, manufacture, transportation, storage, distribution and sale of medical cannabis.

AB 243 establishes the Medical Marijuana Safety Act. It requires the Department of Food and Agriculture, the Department of Pesticide Regulation, the State Department of Public Health, the Department of Fish and Wildlife, and the State Water Resources Control Board to promulgate regulations or standards relating to medical marijuana and its cultivation. It also requires various state agencies to take specified actions to mitigate the impact that marijuana cultivation has on the environment.

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AB 266 enacts the Medical Marijuana Public Safety and Environmental Protection Act (MMSRA), which establish the Bureau of Medical Marijuana Regulation under the Department of Consumer affairs. The bill addresses licensing, enforcement, and regulation of medical marijuana.

SB 643 among other things sets forth standards for punishing physicians who over prescribe medical marijuana.

What to Know: If a landlord permits cultivation, manufacture, transportation, storage, distribution or sale of medical cannabis, the landlord may insist on requiring evidence of state and local government licensure as part of the lease agreement. Revocation or suspension of a local or state license terminates the ability of a licensee from operating. Marijuana is still considered a controlled substance.

Health, Safety, and Security Bills AB 418 (Chiu) Abuse Victim’s Lease Termination Rights. Chapter 70,

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Statutes of 2015. Under current law, a tenant who is a victim of domestic violence may abruptly terminate his or her tenancy so long as proper documentation is provided to the landlord showing the tenant’s status, and 30 days notice is given. This bill makes the right of abuse victims to terminate their lease permanent, and allows victims to provide only 14 days notice to terminate.

Where multiple tenants rent a unit, and one tenant wishes to terminate his or her lease based on this law, landlords are not responsible for reimbursing the security deposit or the rent that has already been paid. Instead, joint and several liability principles apply requiring tenants to work out reimbursement amongst themselves.

Impact of Lobbying Efforts: The bill originally required landlords to reimburse security deposits and rent to the terminating tenant even when other tenants continued to rent the unit. CalPCG lobbying efforts ensured that joint and several liability laws stayed intact.

What to Know: Victims of domestic violence are already protected under current law, and may terminate their leases if necessary if 30 days notice and proper documentation is provided.

This law merely speeds up that process, allowing tenants to terminate with only two weeks notice. In such a case, their safety is important, and landlords are to follow the new law, which allows a victim who makes the request and accompanies that request with a qualified police report or court order to terminate his or her lease in 14 days.

Subject to local government just cause for eviction laws, landlords may consider evicting the perpetrator if that perpetrator resides on the property.

AB 964 (Chau) & SB 570 (Jackson) Data Security Breach Notification.

Chapter 522 & 543 respectively, Statutes of 2015. Current law requires a person or business conducting business in California, that owns or licenses computerized data that includes personal information, to disclose a breach of

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the security system or data following discovery or notification of the security breach, to any California resident whose unencrypted personal information was, or is reasonably believed to have been, acquired by an unauthorized person.

Encrypted data that has been acquired by an unauthorized user does not trigger a requirement to notify affected Californians. AB 964 defines “encrypted” to mean “rendered unusable, unreadable, or indecipherable to an unauthorized person through a security technology or

methodology generally accepted in the field of information technology.” SB 570 outlines more precisely how notification must be given to affected persons.

What to know: The requirement to notify affected persons about data breaches allows people to begin taking steps to stop or limit the repercussions of being a victim of identity theft. Of course notifying potentially thousands of previous customers about a data Smock/Kingston — continued on page 12

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Smock/Kingston — continued from page 11 breach can be costly. The law, therefore, creates an exception to the notification rule for encrypted data, to encourage businesses to set up system to encrypt the data the business stores. The term encryption was not previously defined.

AB 964 establishes a working definition.

SB 570 ensures that the notification is clear and understandable.

AB 1056 (Atkins) Ex-Offender Program Funding. Chapter 438, Statutes of 2015. Establishes the Second Chance Program to invest in community-based programs, services, and initiatives for formerly incarcerated individuals in need of mental health and substance abuse treatment services.

What to Know: Landlords are always concerned about the safety of their tenants, their property, and their neighborhood. As California criminal justice laws become more lenient, and more and more prisoners are released early to address California’s prison overcrowding problems, there is a growing concern that crime will rise, especially crimes affecting safety and property.

This bill is a possible good step in the right direction as its purpose is to ensure adequate funding for programs that help ex-offenders keep from reoffending.

SB 328 (Hueso) Pest Control Notice Requirements. Chapter 278, Statutes of 2015. Under the new law, a landlord must notify a tenant 24 hours prior to applying any pesticide inside of a tenant’s dwelling, including over-thecounter pesticides that are generally available at Home Depot, Lowes, and other hardware stores. The written notice must include the pests to be controlled, the brand and product, the date, time, and frequency of application, the phone numbers for the state poison control agency, the local county health department, and the state pesticide agency. If a tenant requests immediate application of pesticides to address a pest problem, the tenant may agree to have the notice given immediately before applying the pesticide.

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Neighboring tenants who may reasonably be affected by the use of foggers, aerosols, or when making broadcast applications, must also be given notice.

When applying a pesticide to a common area, all tenants must be notified prior to application by posting a notice in a conspicuous area where the pesticide will be applied.

Impact of Lobbying Efforts: The bill originally required landlords to provide notice to all tenants 48 hours prior to any application of a pesticide inside or outside any dwelling. CalPCG worked with the author to limit the notice requirements, and allow the tenant to waive the notice period when the tenant requires immediate application.

What To Know: CalPCG has provided the Association a more detailed description of the bill and its new requirements. The most important thing to remember about the new bill is that landlords are now under a duty to notify tenants prior to applying any pesticides including those that kill unwanted vermin, and those used to kill weeds.

SB 655 (Mitchell) Mold May Be a Substandard Housing Condition.

Chapter 720, Statutes of 2015. Under the new law, the presence of visible mold in a dwelling may be considered a substandard housing condition. City and county building inspectors may issue a citation against a property owner for not addressing a mold problem under the circumstances specified in the new law.

These circumstances are extremely important to be aware of and follow.

Impact of Lobbying Efforts: CalPCG’s apartment association clients along with other regional apartment associations opposed the bill because no scientific based studies exist defining what levels of mold are unhealthy, or which molds among the 300,000 types that exist are harmful. That means there are no real standards to determine what molds and at what levels can be hazardous. The standard adopted by the bill is simply that if the mold is visible, and exists “to an extent that endangers the life, limb, health, property, safety, or welfare of the

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public or the occupants”, then it may qualify as a substandard housing condition, given certain circumstances.

Without scientific-based standards, it will be difficult, if not impossible, for landlords to know when mold “endangers the life” of a tenant. One of the critical amendments made to the bill absolves the landlord from his or her obligation to repair a dilapidation (mold), if a tenant fails to keep his or her rental unit “clean and sanitary as the condition of the premises permits.”

How to Comply: If visible mold exists in a dwelling and the tenant submits a written notice alleging the existence of mold in the dwelling, landlords should investigate. The next step is to determine if the tenant failed to keep his or her rental unit “clean and sanitary” as the condition of the premises permits (See Civil Code Section 1941.2). A landlord is not in violation of the substandard housing law if a tenant failed to give written notice or maintain the property in accordance with Civil Code Section 1941.2.

Anti-Discrimination Bills AB 447 (Maienschein) Property Insurance Discrimination. Chapter 432, Statutes of 2015. Under current law, property insurance providers may not discriminate by charging a higher premium or insurance rate based on a person’s class or characteristic. Protected classes and characteristics include sex, race, color, religion, ancestry, national origin, disability, medical condition, genetic information, marital status, or sexual orientation. This bill adds level or source of income, and receipt of government or public assistance to the categories that may not be discriminated against. An insurer may not use these characteristics for the purposes of creating a risk category, or charging a higher premium.

What to know: Tenants aren’t the only ones who can be discriminated against. Landlords have been charged higher premiums for property insurance Smock/Kingston — continued on page 14 D E C E M B E R

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Smock/Kingston — continued from page 12 based on the characteristics of their tenants. This bill protects landlords from discrimination by insurers based on their tenant’s income, and whether the landlords accepts public assistance, such as Section 8 housing funds.

AB 622 (Hernandez, R.) E-Verify System Restrictions. Chapter 696, Statutes of 2015. The federal E-Verify system, administered by the United States Citizenship and Immigration Services, the United States Department of Homeland Security, and the United States Social Security Administration, enables participating employers to use the system, on a voluntary basis, to verify that the employees they hire are authorized to work in the United States.

This bill prohibits employers from using E-verify unless specifically required to do so under federal law or authorized by a federal agency memorandum of understanding. The prohibition applies to checking on current employees, and employment applicants who have not received an offer of employment. The bill also requires employers to provide any affected employee any notification by the E-verify system issued by the Social Security Administration and the Department Homeland Security.

What to know: The bill protects against unfair immigration practices and discrimination.

AB 987 (Levine) Religious or Disability Discrimination. Chapter 122, Statutes of 2015. Prohibits an employer from retaliating or otherwise discriminating against a person for requesting a reasonable accommodation for a disability or religious belief, regardless of whether the accommodation request was granted.

What to Know: There are legitimate reasons a person with a disability or religious belief may need or want a reasonable accommodation in the workplace. The bill ensures that employees are not treated unfairly for making the accommodation request.

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Classes. Chapter 282, Statutes of 2015.

The Unruh Civil Rights Act protects certain classes of people from discrimination. This bill adds citizenship, primary language, and immigration status to the list of those who are protected. The bill however does not require the provision of services or documents to be in languages other than English.

Moreover, asking a person to verify their immigration status and discrimination based upon that verified status where required by federal law, is allowed.

What to know: Businesses must always be aware of California’s everchanging discrimination laws. New classes are added regularly, and lawsuits can be lodged if an owner unknowingly discriminates against someone in a protected class. Statutorily identified classes under the Unruh Civil Rights law are not necessarily the same as those classes protected under the Fair Employment and Housing Act (FEHA).

Under this bill, the new protected classes are not protected under FEHA. The trend, however, is that once a class becomes protected under Unruh, sooner or later, the class will be protected under FEHA. Disability Access Bills AB 1230 (Gomez) Funding For Disability Access Building Retrofits.

Chapter 787, Statutes of 2015.

Establishes the California Americans with Disabilities Act Small Business Capital Access Loan Program, to create a self-sustaining program to provide loans to assist small businesses in financing the costs of projects that alter or retrofit existing small business facilities, to comply with the federal Americans with Disabilities Act. What to know: Retrofitting a building to ensure compliance with disability access laws can be quite expensive. This new loan program will help some small businesses afford compliance costs.

AB 1521 (Committee) Chapter 755, Statutes of 2015. Current law requires an attorney to provide a written

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advisory with each demand letter or complaint sent to or served upon a defendant or potential defendant for any construction-related accessibility claim. This bill requires the advisory to include additional information regarding the rights and obligations of business owners and commercial tenants. In addition to the written advisory, the bill requires an attorney to provide a defendant or potential defendant of a construction-related accessibility claim with a verified answer form developed by the Judicial Council, which allows a defendant to respond in the event a complaint is filed.

What to Know: The new notice requirements include information on attorney misconduct, and how to reduce damages. The bill is part of a broader effort to ensure that property owners are aware of their rights and responsibilities when it comes to disability access compliance.

Other Residential Rental Related Bills AB 285 (Gallagher) Unlawful Detainer Assistant. Chapter 295, Statutes of 2015. Unlawful Detainer Assistants (UDA’s) are non-lawyers who provide advice and assistance to tenants on unlawful detainer issues for compensation. UDA’s must register with the county clerk in any county in which he or she maintains a branch office, in addition to the county in which his or her principal place of business is located. UDA’s will be required to fulfill a 15-hour continuing legal education requirement. The venue for any legal dispute involving an UDA must be in the county of the client’s primary residence. Additional oral and written disclosures to prospective clients must be provided, including a written “Notice to Consumer” document which must be signed and dated before entering into any contract for services or accepting compensation. (Sunsets on December 31, 2021.)

What to know: The bill brings some commons sense regulation to a “profession” that previously had little D E C E M B E R

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oversight and regulation.

AB 1448 (Lopez) The Clothesline Law. Chapter 602, Statutes of 2015.

Under the new law, a tenant may utilize a clothesline or drying rack in the tenant’s private area if all of the following conditions are met: (1) the clothesline or drying rack will not interfere with the maintenance of the rental property; (2) the clothesline or drying rack will not create a health or safety hazard, block doorways, or interfere with walkways or utility service equipment; (3) the tenant seeks the landlord’s consent before affixing a clothesline to a building; (4) use of the clothesline or drying rack does not violate reasonable time or location restrictions imposed by the landlord; (5) the tenant has received approval of the clothesline or drying rack, or the type of clothesline or drying rack, from the landlord.

What to know: Tenants must seek the consent of the landlord to use an outside clothesline. The request and response should be in writing, and be kept by the landlord in the tenant’s file.

Ultimately, tenants may not use a clothesline without first receiving the landlord’s approval.

AB 802 (Williams) Energy Efficiency. Chapter 590, Statutes of 2015. Among other things, the bill states the intent of the Legislature is to have the CA Energy Commission (CEC) create a benchmarking and disclosure program to help owners of commercial and multifamily buildings above 50,000 square feet in gross floor area have a better understanding of their energy consumption. The benchmarking program for the buildings means buildings without residential utility accounts or buildings with five or more active utility accounts, residential or nonresidential.

The CA Public Utilities Commission is authorized to provide incentives to offset costs of energy efficiency programs to bring buildings into compliance with mandatory energy efficiency codes for existing buildings.

What to Know: Sharing energy

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Smock/Kingston — continued on page 16

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Smock/Kingston — continued from page 15 consumption data will continue to be private. No obligation is created to share the data with prospective tenants, and there is no requirement to make energy upgrades at point-of-sale or point-of-lease.

SB 761 (Hall) Airbnb Notice to Tenants. Chapter 239, Statutes of 2015.

The bill requires companies like Airbnb to provide a specific notice to an occupant listing a residence for a short-term rental on its website that states, among other things, that, if the occupant is a tenant, listing the room, home, condominium, or apartment may violate the lease or contract and could result in legal action by the landlord, including possible eviction.

What to know: Residential tenant lease terms often contain a provision prohibiting the subletting of the tenant’s unit without prior landlord approval.

Despite this provision, some tenants rent out their apartments on websites

like Airbnb without notifying their landlords. This bill is an attempt to ensure tenants are aware that they may be violating their lease by subletting on websites like Airbnb. Landlords may want to review lease and rental agreements to assure short-term rentals are prohibited.

AB 744 (Chau) Affordable Housing Developments: Parking Ratios. Chapter 699, Statutes of 2015.

The bill places a cap on the parking ratios that local governments may impose on certain affordable housing developments. The bill adds several provisions to the state density bonus law by reducing parking ratios greater than .5 spaces per unit for a development that includes at least 20% low income or 11 % very low-income housing units and within one-half mile of a major transit stop. It also prohibits parking ratios greater than .5 spaces per unit it the development is a senior citizen property, is entirely compose of low or very low-income rental units and has a

paratransit or located within a mile of a bus line that runs at least 8 times per day. It is also designed to assist the construction of special needs housing.

What to Know: Qualifying affordable housing developments could see a reduction in the cost of building lowincome housing and could be encouraged to build these developments.

The information provided herein is intended to provide general guidance and awareness on recently passed state laws and may not be construed in any way as a substitute for individual legal advice. Those that require specific advice should consult an attorney.

Jon Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG). For Questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

M

y apartment building has always been a nice and quiet community, no bother, no worries. Everyone keeps to themselves; never have complaints about behavior.

Well, that all changed when my manager

let down her guard and didn’t fully screen my newest residents! Ever since these two characters moved in, flashing me their ‘doctor’s note’ saying they could smoke pot, they’ve been puffing away ever since. Apparently they claim to be

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‘disabled’ and that because they are ‘disabled’ they get to do whatever they want. Huge clouds of smoke literally billow out of their apartment! I’m concerned about lots of things, but mostly, the little girl who lives next door, I believe that she’s asthmatic. How much more of this must I, and the neighbors take?

The audacity of some medical ‘professionals’ to abuse and game the system by willfully proscribing the use of ‘medical marijuana’ to non-disabled fraudsters is an affront to all truly disabled persons.

As of this writing, the use of marijuana, medical or otherwise, is still illegal under federal law however the current administration has elected to stay any enforcement and prosecution for the use and or possession of ‘medical

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marijuana.’ California enacted the Compassionate Use Act which allows for the possession of a limited amount of marijuana, for personal use, provided certain requirements are met. According to the California Department of Justice, qualified patients and caregivers may possess 8 ounces of dried marijuana, as long as they possess a state-issued identification card. In addition, they may only maintain 6 mature or 12 immature marijuana plants. Local governments may allow patients or caregivers to exceed these base levels.

In addition, marijuana smoking is also restricted by location. It may not be smoked wherever smoking is prohibited by law, within 1000 feet of a school, recreation center, or youth center, on a school bus, or in a moving vehicle or boat. The right to ‘smoke’ marijuana in your apartment community is not automatic, and will depend upon the individual facts of each case. The use of non-medical marijuana is illegal under both California and federal law, and cannot be used or smoked anywhere, including your community, and can be grounds for termination of their tenancy. The use of medical marijuana requires that the user be disabled, and the disability must be ‘verifiable.’

Additionally, the disabled individual must request a “reasonable accommodation” from you the housing provider prior to just lighting up. Once the disabled person makes the request for a reasonable accommodation, you are obligated to consider the request, and attempt in good faith to accommodate the request in a reasonable manner. The accommodation does not necessarily require you to ‘grant’ the request outright, but you must make a good faith effort to provide an accommodation that addresses the disability, but does so in such a manner that it does not unreasonably ‘burden’ you the housing provider. The courts will apply a “benefit to the requestor” versus a “burden to the housing provider” standard in determining whether or not you met

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Q&A — continued from page 19 your obligation to reasonably accommodate the disability. In your specific situation, the initial hurdle for your new residents to surpass is to establish that one or both truly has a “verifiable” disability. A ‘doctors’ note provided it has not been forged, although highly suspect will generally satisfy the extremely low threshold here in California. The reasonable accommodation, their request to smoke willy nilly within the apartment, must be balanced with the ‘burden’ to you the housing provider, and those other residents that might be affected, i.e. the asthmatic child living next door. It is conceivable, and probably likely, that an asthmatic child when exposed to the smoke billowing from next door might have a devastating and fatal reaction. Certainly the neighbor child, with a truly verifiable disability, asthma, is entitled to be free of the exhaled smoke as a “reasonable accommoda-

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tion” for her verifiable disability. When balancing the benefit to Cheech and Chong of being able to light up in their apartment, with the burden to you as well as the extreme life threatening burden to the asthmatic child, courts would most likely find that a reasonable accommodation would be to prohibit the smoking of the marijuana within the apartment unit, or in any place that might affect the asthmatic child, or others with such a sensitivity to smoke, but provide an area within the community, possibly a portion of the outdoor common area that may be used for the smoking of their medical marijuana.

Alternatively, there are alternative methods of delivering the active ingredient in marijuana, i.e. ingestion, pills or tablets, food based, etc. Remember, reasonable accommodation issues are extremely fact sensitive and the analysis is dependent on a proper review of the relevant facts. Always contact an experienced attorney when faced with a request for a reasonable accommodation, as the issues are typically complex and a reasoned response must be made in a timely manner.

I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge! How do I handle this?

Yes, it’s a good practice to post your rental criteria in a conspicuous place.

The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time

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depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have sufficient and verifiable income to meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply.

I just put my single family house on the rental market, and have agreed to rent it to a nice family of four; mom, dad and two kids, two and five. The parents seem responsible enough and I’m sure they’ll make great tenants, but I am concerned because the house has a pool. Is there anything I can do to protect myself from liability should one of the children fall in and drown?

The short answer is yes. There are several measures you can, and should, take to protect yourself. First and foremost, ensure that the pool and the gate/enclosure conform to all state and local codes and ordinances. The gate should be self-latching, and should be checked to ensure that it closes properly.

Review your insurance policy with your broker to ensure that your coverage is adequate; consider an umbrella policy as well. Your broker can counsel you on Q&A — continued on page 22 D E C E M B E R

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Q&A — continued from page 20 coverage limits; consider $3,000,000 as a minimum. Finally, you should include as part of your rental documents an addendum to the lease in which the tenant acknowledges the dangers of the pool, agrees to ensure that all gates are kept closed, and agrees to periodically verify that the self-latching gate functions properly. Consider requiring that your tenants procure renters liability insurance as well. These requirements

should be a part of your rental policies for a property with a pool, regardless of whether or not your tenants have children.

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving in. Well, I just received the electric bill, and it’s still in my name. I’m thinking about not paying it, just letting

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it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

No, can’t let the utilities be shut off.

Your tenant’s actions are a breach of the rental agreement, and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit- Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy.

Note that some jurisdictions may require that you include a statement identifying a witness who observed the breach, as well as the date and time of the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur. In the event of non-compliance, you would be entitled to file an unlawful detain action to recover possession of the premises. Rarely though is that necessary, as the vast majority of residents will immediately comply.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 235,000 landlord tenant matters throughout California, and has collected over $140,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

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Federal Focus — The NAA Connection

BY GR EG BROWN

Handover of Control Calms House Republicans

O

ne of those characteristics of the United States’ experiment with democracy that we tout as a shining example for the rest of the world is the peaceful transfer of power.

The fact that every four (or eight) years a new President takes office via the voting booth and not by the tip of a sword or barrel of a gun is pretty amazing. Similarly impressive was the handover of control of the House

Republican caucus (and by extension the House of Representatives itself) last month. Due in large part to the fact that Rep. Paul Ryan (R-Wis.) was willing to take the job of Speaker, a potentially divisive vote within the caucus was avoided. He truly was “the one” who could unite the caucus and put a pin in the intraparty squabbling which dominated for the past several months. Now, let’s see how long he

can maintain it.

Former Speaker of the House John Boehner (R-Ohio) — as we speak likely stepping up to a golf tee somewhere in Florida — did Mr. Ryan a big favor by clearing away two of the biggest legislative landmines — the budget and the debt ceiling. Unhampered by reelection concerns or the opinions of the House Federal Focus — continued on page 26

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Apartment Association of Orange County’s

Holiday Reception & Awards Presentation Tuesday, December 15, 2015 5:30pm–8:00pm Embassy Suites, Anaheim South Hotel 11767 Harbor Blvd, Garden Grove 92840 Come help us celebrate the season and honor the Apartment Association of Orange County’s Recipients of the following Awards: Legislator of the Year Dorothy Gourley Award of Excellence Product & Service Council Member of the Year Lifetime Achievement Award Legislative Advocate of the Year Award Light hors d’oeuvres will be served, cash bar available.

Please RSVP online at www.AAOC.com or by phone at (714) 245-9500 Toys for Tots will be present.

Please bring a new, unwrapped toy to donate.

Federal Focus — continued from page 24 Freedom Caucus, Mr. Boehner was free to negotiate a deal to take both items off of the table until 2017. This should also be considered a gift to the moderate House Republicans and those in tough reelection campaigns who will not have to take any more perilous votes in this area until after Election Day. The deal drew lots of fire, both on the process, which was not done through “regular order” of the Committees, and on the substance, which dropped the sequestration caps to allow increased domestic and defense spending. Still, it is now law and everyone can grumble but has to move on.

Speaker Ryan is already working to put his own imprint on how the Congress functions by reportedly reaching out to Senate Republican leaders to discuss a joint policy agenda for 2016. Typically at the start of each year the parties in both chambers hold retreats to discuss the plan for the next 12 months. This year there was even a joint retreat of the House and Senate Republicans to try and coordinate activities after the GOP retook the Senate in 2014. Despite declarations of solidarity following the retreat, things devolved quickly. The reality of the differences between the two institutions crept in and House Republicans began calling for the Senate GOP to drop or significantly weaken the 60-vote cloture rule so that Democrats would be unable to block GOP legislation. Speaker Ryan understands the distinct culture and process of the two chambers and reportedly wants to craft a strategy which takes those into account.

Meanwhile, as soon as then-Ways and Means Committee Chairman Ryan announced that he would run for Speaker of the House, jockeying began to replace him. Ultimately Rep. Kevin Brady (R-Texas) was chosen to replace Mr. Ryan. This is good news both for the apartment community and the real estate industry broadly. Chairman Brady has been a long-time friend to 2 6

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the real estate sector and, thanks to the good work of the Houston Apartment Association, he knows and understands apartment housing. Mr. Brady has little time to acclimate to his new role as he will need to immediately begin negotiations on a pending highway funding measure and deal with 52 expiring tax provisions before the end of the year.

On a longer time frame is the effort to reform the nation’s tax code which will not occur before 2017 but the foundation for which is being laid now.

There has been some debate on whether tax reform has as good of a chance of success with Mr. Ryan as Speaker as it did with him as Chairman of the Ways and Means Committee.

He is an admitted wonk on tax policy and fixing the tax code is a personal mission for him so one would think he will use his position as Speaker to drive the process forward. But, being Speaker is about 100 things, not one thing. Will Mr. Ryan have time to drill down on the details of a reform package while managing the House and the many factions of his own party? Or, will he be able to keep his distance from those details and just focus on keeping the train moving? We will see.

A quick thanks to all of you who responded to our Call to Action on S. 1140, the Federal Water Quality Protection Act. This bill would force the Environmental Protection Agency to rewrite its “Waters of the U.S.” or WOTUS rule. Recall that this rule would greatly expand the federal government’s role in local land use decisions impacting development of all kinds, including apartment housing.

Last month, the U.S. Court of Appeals for the 6th Circuit issued a nationwide stay on the rule effectively stopping its enforcement. This is not a permanent solution, however, and a new rule is still needed. Unfortunately, our efforts on S. 1140 were unsuccessful and the bill did not garner the 60 votes needed to proceed to an actual vote on the legislation. This is not the end of the story, so stay tuned for our next steps

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on this critical issue.

Finally, mark your calendars for the 2016 NAA Capitol Conference and Lobby Day which take place in March in Washington, D.C. NAA has a new and ambitious goal for next year’s event.

We’re going to reach every one of the 535 Congressional offices — that’s 435 Representatives and 100 Senators — on Lobby Day on March 9. The Capitol Conference will be held the day before, starting right after lunch with an issues orientation and advocacy training followed by keynote speaker Joe Scarborough, a former member of the House and host of MSNBC’s Morning Joe. While members of the House will be in recess the week of March 7, NAA members can schedule meetings with their important key staff members in Washington and just importantly schedule meetings with all 100 members of the U.S. Senate, which will be in session. NAA members who aren’t planning to attend the Capitol Conference will help us reach our goal by scheduling meetings or property tours at home with their Representatives that week.

Using our grassroots power is critical to our advocacy efforts on your behalf. Help us help you by coming to Washington and helping to carry our message to Congress.

As always, thanks for reading.

Talk with you next month.

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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John Sparling Energy Conservation Consultant john@usingutilityrebates.com 562-537-6943 Fax: 562-490-8365

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

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ear Maintenance men: I have given my residents information on how to prepare a personal emergency preparedness kit for their families. My question is for you is: does my Apartment or commercial building need an emergency preparedness kit? And if so, what should be in it? Diana BUFFALO.AD.Resized:Layout 1

3/1/12

Start with a bit of preventive disaster maintenance.

Dear Diana: A quick list of what should be in your family disaster preparedness kit: Flashlight with batteries, canned goods, a Gallon of water per person, a knife, Meds and blankets at minimum. Now this works ok for a family, but may not be appropriate for an apartment building. The residents may very well shelter in place during a disaster and be fine.

5:37 WhatPMmayPage be in1 danger is your property!

1: Locate the main water shut-off valve and any minor shut-off valves. Make sure the valves are in working order.

If they are gate valves, it might be time to upgrade them to ball valves.

Old gate valves are notorious for breaking valve stems at the moment Maintenance — continued on page 30

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Maintenance — continued from page 28 you need them to work.

2: Locate and clearly mark the main electrical panel.

3: Locate and mark the main sewer clean-out. Run a mainline snake or hydro jet at least once a year. (A Friday evening main back-up is a disaster.)

4: Locate and mark the main gas or fuel oil shut-off valve.

5: Write down and post this information in a public area of your apartment building, including emergency phone numbers and how to get hold of management. Alternatively; post this information on the inside of a kitchen cabinet door in each rental unit.

Dear Maintenance Men: I am starting my planning for a major kitchen cabinet remodeling project in

my rental units. However, I am having a difficult time making material and design decisions. What recommendations can you give? Allen Dear Allen When doing a kitchen or bath material selection, cohesive and functional design is important. Kitchen and bath rehabs are some of the most expensive work you can do in an apartment unit and proper planning is a must. In order to appeal to a larger segment of the population, try to keep the interior color scheme to neutral earth tones.

Cabinetry quality varies greatly. Don’t let the cabinet fronts fool you.

Manufactures designed their cabinets to look good at first glance. Keep in mind, being in a rental environment, the cabinets also need to hold up to abuse. Look at the actual construction of the cabinet box or frame. There is no need to use custom cabinets to fit your existing layout. The use of prefabricated modular cabinetry can

greatly reduce the time and cost to have a finished kitchen or bathroom.

Using real wood cabinet fronts with 3/8” plywood sides is essential for durability. The drawer fronts and sides should be connected with a dovetail or other positive lock construction.

Drawers that are held together by nails will not hold up to tenant abuse, nor will particle board constructed cabinets.

On a side note; if you are gutting the kitchen or bathroom, use this time to relocate and add more electrical outlets and under cabinet lighting.

Dear Maintenance Men: I am a property supervisor for a local property management company and I am looking for solutions to my maintenance issues. How do I keep the cost of maintenance down while still maintaining good living conditions for my residents? Sally

Maintenance — continued on page 39

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Invasive Mosquitoes Discovered in Orange County

BY OCMVCD

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arden Grove, CA. The Orange County Mosquito and Vector Control District (OCMVCD) is urging residents to report small black and white, day-biting mosquitoes. In mid-October, OCMVCD responded to complaints of mosquitoes in the City of Mission Viejo. A thorough investigation was conducted and the presence of invasive mosquitoes was confirmed.

Additional requests for assistance by Orange County residents have led to the detection of these mosquitoes in

other cities: Mission Viejo, Huntington Beach, Los Alamitos, Garden Grove, Santa Ana, Orange, and Costa Mesa.

“We applaud the public’s role in reporting mosquito problems to us,” said Mary-Joy Coburn, spokeswoman for OCMVCD. “ Our goal is to suppress populations of these mosquitoes wherever they are detected to limit their expansion into surrounding cities.”

District personnel actively monitor and control invasive mosquitoes wherever they are found through door-to-

door inspections, source reduction, mosquito control, and education programs.

The two mosquitoes that now impact Orange County residents are the yellow fever mosquito (Aedes aegypti), and the Asian tiger mosquito (Aedes albopictus). They are both small, black mosquitoes with white stripes on their legs. They can live both indoors and outdoors, and primarily bite humans.

Mosquitoes — continued on page 34

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Mosquitoes — continued from page 32 Female mosquitoes lay their eggs in containers holding as little as a teaspoon of water, such as the inside walls of small containers, including buckets, plant saucers, and even plants that can hold standing water. The eggs, which are laid just above the water line, can survive dry conditions for six months or more.

The presence of these invasive mosquitoes increases the risk of residents being exposed to exotic diseases such as dengue fever, chikungunya, and yellow fever. These viruses are currently not transmitting locally.

The invasive mosquitoes can also transmit dog heartworm.

Once an introduction of the invasive species has occurred, residents moving materials from infested areas to noninfested areas may facilitate their spread.

In order to stop the spread of this species in Orange County, OCMVCD is calling upon all residents to do their part by following these steps:

• REPORT any sightings of small, black-and-white mosquitoes, or if you are being bitten by mosquitoes during the day. Please call (714) 971-2421 or (949) 654-2421.

• Dump and drain all stagnant water around your home. Eliminate plant saucers and other unnecessary containers that could be a possible breeding source.

• Clean and scrub bird baths and pet-watering dishes weekly and dump the water from overflow dishes under potted plants and flower pots.

• Do not transport or share plant stems rooted in water.

For more information, please contact Mary-Joy Coburn, Public Affairs Coordinator at the Orange County Mosquito and Vector Control District 13001 Garden Grove Boulevard, Garden Grove, CA 92843-2102 Phone: (714) 971-2421 Fax: (714) 971-6242 E-mail: mjcoburn@ocvcd.org www.ocvcd.org.

• Be sure window and door screens are in good repair to prevent mosquitoes from entering your home.

• Use insect repellent containing EPA-registered active ingredients such as DEET®, Picaridin, or Oil of Lemon Eucalyptus to avoid bites.

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October General Membership Meeting Recap

O

We welcomed Danny Huynh from the Garden Grove Housing Authority that has dealt extensively with our members and has listened to concerns to help make the program in Garden Grove even better for landlords that participate.

Judson Brown from the Santa Ana Housing Authority was extremely helpful in presenting options for property

ur October General Membership Meeting turned out quite a crowd interested in learning about the Mystery, the Madness & the Myths of Section 8 Housing. Nicholas Dunlap, AAOC’s President, welcomed the crowd, led the flag salute, and brought up the sponsor of the night’s meeting, PHD Insurance, represented

by Fred Giron. He recognized them for their continued dedication and support

of the association throughout the years.

We were fortunate enough to have representatives from four housing authorities in attendance to help answer all our Section 8 Housing questions.

John Hambuch from Orange County Housing Authority was on hand to give his insight. The Anaheim Housing Authority was represented by Grace Stepter who gave the crowd a very important tips and offered handouts.

Laurel Dial of Consensys Property Management comes bearing wine.

Our panelists, from left, Danny Huynh, John Hambuch, Moderator and AAOC President, Nicholas Dunlap, Grace Stepter and Judson Brown.

Meeting Recap — continued on page 38

The Fabulous Fall Mixer was fantastic!

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Ready? Set? Train!

It has never been easier for Apartment Industry Professionals to sharpen their skills, learn a new trick, or earn CEC credits for NAA certifications. Train from wherever you are thanks to our partnership with Grace Hill. You will find interactive, engaging and informative education right when—and where—you need it. Whether you want to learn the facts about Fair Housing, Preventing Sexual Harassment, and Mold or want to perfect your Leasing, Customer Service, Resident Retention, and Leadership skills…all this knowledge is available online, right at your fingertips.

Available course titles include: Leasing for a Living Fair Housing (Spanish version available) Fair Housing II Customer Service as a Competitive Advantage Help Wanted! How to Hire, Retain and Inspire Quality Staff Members Internet Leasing Resident Retention for Today’s Savvy Customers Preventing Sexual Harassment (Supervisor and Spanish versions available) Mold Awareness Curb Appeal Traffic Generation Leadership Much, much, more!

For more information, access our website at aaoc.com.

If you have any technical difficulties, contact the Grace Hill Help Desk at 1-866-GRACEHILL, that’s 1-866-472-2344.

Or use the Help Feature by clicking the ‘Help’ button from the green menu bar on the Grace Hill website.

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Darcy Wagner of Zillow explains their listing process to JLE Property Management.

Meeting Recap â&#x20AC;&#x201D; continued from page 36 owners, citing www.GoSection8.com for owners and managers to post their properties and for residents to find properties that accept Section 8 Housing vouchers. Nicholas did a fantastic job moderating this panel of housing professionals and getting answers to common questions posed by our members.

Fred squared! Member Fred Huggler speaks with Fred Giron of PHD Insurance Brokers, Inc., the sponsor of the evening.

Almost two dozen Product & Service Council (PSC) members were in attendance to offer their knowledge and expertise and who can forget, raffle prizes!

After our meeting, we invited members to join us for our Fabulous Fall Mixer and it was a hit! Most all of the attendees stayed to network with fellow owners and friends of the association. Our housing representatives were

also available to chat with members about their specific programs and help answer additional questions that were not addressed during the meeting itself.

We again would like to thank all our speakers, the Product & Service Council, and all members who came out to join us! We look forward to seeing you at our next General Membership Meeting in January!

Owning an apartment building may be the single biggest investment one makes in a lifetime. It is important that apartment owners and property managers have the best legal representation available to address any legal dispute or issue that might affect the value of that investment.

Wesierski & Zurek is a full service law firm that can provide legal representation and advice to apartment owners and property managers on any type of issue or dispute with tenants, applicants, guests or governmental agencies concerning their property. Our services include communication as necessary with tenants, serving notice to gain compliance with the rental agreement and house rules and prosecuting unlawful detainer actions.

Our firm also provides service in defending claims and lawsuits pursued by tenants, applicants or governmental agencies. These include habitability issues, Fair Housing or American with Disability complaints, or premises liability claims where money damages are being sought.

Our firm will conduct personal meetings with you to discuss potential claims or lawsuits and develop a personal litigation pan to address the issue while still being mindful of litigation costs. Our attorneys will aggressively pursue the agreed litigation plan and work to bring any claim or dispute to a resolution as quickly, efficiently and inexpensively as possible. Our goal and objective is to successfully resolve and close disputes for the benefit and to the satisfaction to you, the client.

Please call Wesierski & Zurek next time you face a problem concerning your property and its management. www.wzllp.com

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Establishing a â&#x20AC;&#x153;time and materialâ&#x20AC;? (not to exceed) approach to billing vs. a per unit price method would also give you more bang for your buck. Talk to your venders or techs about bundled service to help cut costs. Most will appreciate a more organized approach to servicing your properties.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property

Members ask housing questions to a representative from Mercy House, an organization that helps end homelessness.

Management, Inc for management service or consultation. For an appointment call:

Maintenance â&#x20AC;&#x201D; continued from page 30 Dear Sally: Prioritize and bundle is the short answer. To elaborate, you will want to prioritize all of your non-emergency maintenance work by unit, building and area and then bundle enough work for each unit, building or area to use your maintenance tech or vendor efficiently. The less your tech or vendor

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needs to travel between jobs the lower the cost of each job will be.

Essentially, you would accumulate all non-emergency routine maintenance work placed on a P.O. or work order and forward it to your vendor or tech as authorized. This dramatically reduces the costs related to gas, trip charges, mobilization, purchase hours, etc. (It works even better if your parts are already onsite)

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Frankie Alvarez at 714 956-8371 Denise Arredondo at 714 778-0480.

CA contractor lic: #797645, EPA Real Estate lic. #: 01460075, Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

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October Property Management Forum Luncheon

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n Wednesday, October 21st, Maintenance and Property Management professionals gathered at the Embassy Suites for the Property Management Forum Luncheon.

The guest speaker was Frank Alvarez, Operations Director for Buffalo Maintenance Company. Frank’s presentation focused on the bringing together both Maintenance and management teams to create a united front where both could have a better understanding of how important it is for the teams to work together. Neither team can, or will, be successful without the other.

Israel Marin from Performance Elevator Contractors, Inc. is enjoying his first luncheon with us as a Frank touched on some key areas Product & Service Council Member. where communication and understanding can be improved. He explained tion. Some of these issues have to deal He mentioned that some of the that with the proper mindset, conflict with Managers not trained in mainteproblems with the current service between the two teams can be eliminance terms and properly describing request system are Maintenance details of the maintenance needs of the nated. As Frank told those in attendance, Technicians missing appointments, trouble with follow-up & quality control “Increase your productivity through and improper details and documentaLuncheon — continued on page 42 positivity!”

The friendly faces of Tosoko, Inc.

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Stephanie Strother of Chase Commercial Term Lending – Team Schweer and Fred Giron of PHD Insurance Brokers, Inc. were all smiles as they received their sponsorship certificates.

Luncheon — continued from page 40 resident. Failure of the Manager to ask specific questions that will streamline the repair process is another setback that Maintenance Personnel face on a daily basis. Maintenance Personnel also should be responsible for asking questions of the Managers who have taken the information for the request and should document all details of the work they performed to be able to give specifics on how to avoid these issues in the future, if possible.

These issues can be easily remedied if both Managers and Maintenance Personnel take a few extra minutes to make sure they are detailed. Managers will help the Maintenance Personnel by completely filling out the standard service request form, and Maintenance Personnel will help the Managers by fully understanding the task before reporting to the job site. Providing basic

“Here are the goods, ladies & gentlemen!” James McCormick from Argos Home Systems raffles off either a Sephora or DSW gift card to a lucky winner in attendance.

Our ever-popular speaker, Frank Alvarez explains how managers and maintenance technicians can effectively communicate on the property.

maintenance training to Managers will help with terminology and thoroughness in requests and will give Maintenance Personnel a better idea of what materials, equipment and tools to be prepared to complete the request.

Frank stressed that the most

important thing to remember is to communicate!!

Thank you to our sponsors for this Luncheon: Chase Commercial Term Lending — Team, Schweer and PHD Insurance Brokers, Inc. We could not have made this Property Management Forum Luncheon possible without your support! We would also like to thank the Product & Service Council Members who provided raffle prizes for our attendees. After all, who doesn’t like to win something at a raffle??!! Our next Property Management Forum Luncheon will be held on Thursday, April 14, 2016, so mark your calendars!!

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 51 for the resources you need!

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Growing Stronger Together EMBARK ON A JOURNEY As an association, our STRENGTH is in our numbers! Share the amazing benefits to other peers in the industry who are not yet members!

• Legislative Advocacy — Local, State & Federal • Resident Screening Services • Educational Meetings & Seminars • Legal & Operational Forms • Annual Trade Show & Conference • Landlord-Tenant Advice & Guidance • Industry Networking Events

Be a part of the movement,

#WeAreAAOC

Call us at (714) 245-9500 or email bmacias@aaoc.com to update your unit count or if you have a referral!

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Will 2016 be a Super El Niño Year?

BY JERRY L’ECUYER AND FRANKIE ALVAREZ OF DEAR MAINTENANCE MEN

W

e have been living with drought in the Western United States for a long time now. So the prediction of a strong, wet El Niño year is quite appealing. Will it fill our reservoirs, recharge our aquifers, and bring us back to normal? Hard to tell; many experts say we may need multiple years of El Niño to be back to pre-drought conditions. First a short explanation by some of the experts as to what an El Niño condition is.

An El Niño is a weather pattern

produced by unusually warm ocean temperatures in the Equatorial Pacific.

The El Niño phenomenon is associated with extreme weather around the globe and in California it typically means a wet winter with higher than normal rain levels. As early as last spring, the National Oceanic and Atmospheric Administration (NOAA) was predicting a 60 percent chance that the El Niño conditions will continue all year. Now that we are much closer to the end of the year, the experts are predicting closer

to 100% that 2016 will being a strong or super “El Niño” year. Dr. Dough Gillham a Meteorologist, PhD tells us: “We are in the midst of a rapidly strengthening El Niño event which will likely peak later in fall as one of the strongest El Niño events on record.”

El Niño has a reputation for bringing mild winters to much of the country, especially across the northern States.

The two strongest two El Niño events on record prior to this year (1982–83 El Niño — continued on page 46

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El Niño — continued from page 44 and 1997–98) were quite mild from the Pacific Northwest to the Northeast.

Only the Southwestern States saw below average temperatures during those winters. However, a review of other El Niño winters shows that a strong El Niño does not guarantee a mild winter.

A unique feature of the upcoming winter compared to other strong El Niño winters of the past is the expected persistence of the warmer-than-normal ocean-water temperatures south of Alaska. Some have referred to this feature as “the Blob” and it has been a key contributor to the dominant weather pattern across North America for the past two years. This pattern has been associated with extended periods of warm and dry weather in the West and two of the coldest winters in recent memory further to the east, especially in the Great Lakes and Northeast. If “the Blob” does indeed persist through the upcoming winter, then the threat for a cold conclusion to winter in the East will increase.

Now that we know what an El Niño

weather condition is, how do we prepare for El Niño? First order of business is to take a long hard look at your apartment building and surrounding property.

Inspect your building’s roofs, gutters, drains, flashing and trim overhanging trees. In other words, don’t wait for it to be raining to find out your roof is in poor condition. Get the work done now while it is dry and the roofing companies are not busy. Don’t forget about large trees that hang over your roofs. In wet windy weather, they can cause a lot of damage to a roof if a limb breaks or a tree falls because of soggy soil. Flat roofs are especially vulnerable to blocked scuppers and roof drains. The backed up water will find the slightest weakness in any roof system and may even cause a roof to collapse. Make sure the landscaping around your property is designed to drain away water quickly.

Connect downspout extenders at the ground level. The extenders will direct water away from the building. Check for stucco cracks. A surprising amount of water can be sucked into a building because of damaged stucco. Clean out window weep holes to stop water from

finding its way through window frames and damaging interior walls. If you have wooden garage doors, check that the doors are painted or sealed and that the springs are in good order. The garage doors can get quite a bit heavier when wet or allowed to soak up water.

A little bit of preventive maintenance now will save both you and your residents a lot of discomfort later. And last but not least, don’t forget to turn off your sprinklers.

Please call: Buffalo Maintenance, Inc for maintenance work or consultation. JLE Property Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Denise Arredondo at 714 778-0480.

CA contractor lic: #797645, EPA Real Estate lic. #: 01460075, Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/ BuffaloMaintenance

Media Sponsor: Apartment Association of Orange County

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Thank you to our 2015 Sponsors & Volunteers!

We appreciate you!

Laura Aliberti Frankie Alvarez Rommel Anacan Julia Araiza Diane Avalos Naomi Bailey Christine Baran Michael Benton Vicki Binford Todd A. Brisco Bob Calissendorff Terence Carney Daryl Carter Jim Chaves Michael Chew Jessie Childers Irina Cioban

Jon Coupal Thomas B. Cummings, Esq. Alan Dauger Laurel Dial Nicholas Dunlap Stephen C. Duringer, Esq. Henry Eager Dr. Mira Farka Jerome Fink Dan Firestone Rose Fitzgerald Tim Gorman

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Dale Hayden Bill Jay Veronica Jay Rick Julian Craig Kirkpatrick Amanda Knitter Jonathan Lansner Jerry Lâ&#x20AC;&#x2122;Ecuyer Nick Lieberman Jim Loftus Rich Lombardi Tony Maggi

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Roxie McClintock Jim McClung Maureen McGrath Senator John Moorlach Mary Finn Parker Carrie Polonsky Debra Quillin Laura Ramage-Lemansky Gina Rojas Rick Roshan Steven Schroeder Rick Sharga Marilyn Silverstein Paul Simonds John Tomlinson James Wohrman Dean Zarkos

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis

– Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

Do you know…

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A Special Welcome to Our Newest Members!

Avanath Capital Management, LLC

New PSC Members

Clark Properties Hoppe Properties Malden Station â&#x20AC;&#x201C; Lennar Multifamily MJD Management, Inc Smith Properties

Brooker Associates, Inc. PO Box 928 La Habra, CA 90633 Contact: Jenny Beam (562) 267-0390

Performance Elevator Contractors, Inc. 449 W. Allen Ave, Suite 112 San Dimas, CA 91773 Contact: Israel Marin (909) 306-8701

JWilliams Staffing 18881 Von Karman Ave., Suite 1050 Irvine, CA 92612 Contact: Laura Aliberti (951) 205-8446

South Coast Real Estate & Property Management 1927 Harbor Blvd #370 Costa Mesa, CA 92627 Contact: Paul Rosow (714) 612-6085

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

BTUC

(714) 245-9500

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Hayward Tilton & Rolapp Insurance Associates, Inc. HT&R is a company that believes professional client service is paramount to our mutual success. Our understanding of the Property Ownership, Management & Maintenance business, combined with our relationships with over 100 insurance companies, enables us to be proactive and preventive, instead of just reactive. Our qualifications and dedication to exceeding your expectations in Service & Support are only some of the reasons the great majority of Our Clients renew with HT&R year after year and recommend us to their business associates.

HT&R has been in business since 1923 providing Property & Casualty Insurance, Employee Benefits, Personal Lines and Risk Management Services. Building trust since 1923 has enabled Our Agency to develop long-term relationships with the insurance companies, allowing us to leverage and procure favorable terms and conditions for Our Clients.

HT&R has been a Loyal Member to the AAOC since 2003 participating in the Annual AAOC Trade Shows and many other Events. We are committed to YOU, the Valued AAOC Member.

Eric R. Marrs, Vice President, Certified Insurance Counselor, Certified Risk Manager for HT&R was introduced to the AAOC in the early 2000’s and has been a Proud Products & Service Counsel Member and Supporter ever since. Eric has been with HT&R since 1993.

The Market Place for Property Owners, Property Managers and Property Maintenance Companies: We have excellent relationships with many commercial insurance companies catering to Property Owners, Property Managers & Maintenance companies.

Some of these companies include: – Fireman’s Fund/Allianz – Allied/Nationwide – Employers Insurance Group – California Insurance Group – Chubb/ACE – Everest National – AmTrust/Sequoia – Travelers – Insurance Company – Berkshire Homestate of the West Companies – Hartford Companies – Republic – QBE – Liberty Mutual Companies – State Comp Insurance Fund – Deans & Homer – Zurich Companies

HT&R is a Full-Service Retail Agency & Brokerage offering a variety of insurance products including but not limited to: – Property – Life & Health – Builder’s Risk – Workers’ Compensation – Cyber Liability – E&O/Professional Liability – General Liability – Homeowner’s/Auto – Project Policies – Automobile Liability – Surety Bonds – Directors & Officers – Umbrella/Excess Liability Liability – Employment Practices – Specialty Products Liability Property Owners, Property Managers and Property Maintenance Companies face a myriad of challenges in California.

The litigious environment dictates that the AAOC Member protect themselves to the best of their ability in the event of a loss or claim.

This is critical to your Insurance & Risk Management Program.

This is where HT&R can Partner with You! We insure a variety of Property Exposures, both Commercial (greater than 5 units for apartments) and Residential (1–4 units).

Our Clients consist of Property Owners who strictly own and manage their properties, Property Owners/Managers that manage their own properties and properties of Others and strictly “Fee for Service” Third Party Property Management & Maintenance firms.

HT&R is geared to handle a diverse type of property exposures ranging from Multi-Family Housing, Retail Strip Centers, Office Buildings, Condominium Developments, High-Rise Properties, Industrial Parks, Ground-Up Projects, etc.

Some of the Challenges Facing AAOC Members: •

Competitive Property & Liability Rates For Older Buildings: Building Updates to Major Systems — Roofing, HVAC, Electrical & Plumbing: Scope of Work and Year Completed.

•

Workers’ Compensation Final Audits: Who is an Independent Contractor? Who is truly “Exempt” from California Workers’ Comp Statutory Law? Does the Sole Proprietor have a Contractor’s License and/or a Fictitious Business License?

What is Labor Code 2750.5 and How Does it Apply to My Business? Will My Company be responsible for the Independent Contractor’s Costs/Payroll? Can the Independent PSC Corner — continued on page 69

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Spicer Mechanical

Accounting Services

Apartment Rental Publications & Services

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Apartment Market Research Data

Law Office of Steven F. Schroeder

Advertising firm specializing in Websites, Search & Social Media Marketing.

Apartment SEO

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

apartments.com

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

#1 nationwide provider of information and advertising services.

Axiometrics, Inc.

Air Conditioning & Heating

Apartment Guide

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

Pierce-Eislen

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

SatisFacts c/o Internet Brands

Doug Miller 909 N. Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

KIVA Kitchen & Bath

For Rent Media Solutions

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Move

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Major appliances for apartments.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Online apartment guide.

Product & Service Council — continued on page 52

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Service 1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist.

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Product & Service Council

Ferguson Enterprises

Orco Apartment Supply, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

continued from page 51

Orange County Register

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Zillow Rental Network

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com

Home Depot

R&B Wholesale Distributors, Inc.

Apartment/Student Housing

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

RokitNow

Industrial Laundry Repair

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Lee Walker Appraisals

KIVA Kitchen & Bath

See the Advertisers Index on Page 72 for the location of our ad.

Machine sales; Coin Operated Washer & Dryer Repairs.

South Coast Real Estate & Property Management

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

Asphalt Sales & Service Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Major appliances for apartments.

Real estate brokerage and property management.

Appliances Sales, Service & Leasing ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

American Appliance Rentals

National Service Company

Appliance rentals and purchase solutions for properties and residents.

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

NPG — Nelson Paving

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

See the Advertisers Index on Page 72 for the location of our ad.

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Attorneys

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Brennan Law Group

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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Appraisal

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Text messaging services to help communicate with your customers.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

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Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com Business litigation, real estate law landlord/tenant and healthcare issues.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

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Duringer Law Group, PLC

California Bath Restoration

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Fast Eviction Service

Cabinets

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Brent Collins Construction

Complete kitchen and bath restoration and refinishing company.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

NU-SHINE Construction Svcs. Inc

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Celso 2113 W. Edinger Avenue #A Santa Ana, CA 92704 (714) 546-3058, Fax (714) 966-2804 www.nu-shine-inc.com

Buffalo Maintenance, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Ruzick & Wallace, LLP

Western Multi-Family Renovation

Lowe’s — Irvine

Eviction Attorneys.

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

R3 Construction, Inc.

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Boiler Systems Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC.

Wesierski & Zurek, LLP

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Service 1st

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Flat rate prices for all apartments. Certified Boiler Specialist. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Salvador Munguia Painting Co.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

South Coast Construction & Repair

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 54

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Awnings The Awning Company

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

Water Heater Man, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Water Heater/boiler service and installation.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Buying Group Professional Apartment Services

See the Advertisers Index on Page 72 for the location of our ad.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Custom & standard cabinets for all areas. No job too small!

A P A R T M E N T

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

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Product & Service Council Camera Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Stainless steel stairnosings for any flooring material or step.

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC

R&B Wholesale Distributors, Inc.

We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Carpentry Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Cleaning Service Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

We are a full service company specializing in interior renovations and unit turns.

Coin-Operated Laundry Equipment

See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Construction, Inc.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet Sales & Service

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Lowe’s — Irvine

Appliance World

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Industrial Laundry Repair

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Todd A. Brisco & Associates

David S. Schonfeld, Attorney at Law

Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com www.excaliburlaundries.com

Orco Apartment Supply, Inc.

Collections

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

Excalibur Laundries

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Coin-operated laundry equipment.See the Advertisers Index on Page 72 for the location of our ad.

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

Coinmach

Helping professionals like you consolidate suppliers with world class service.

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Fast Eviction Service

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Home Depot

WASH Multi Family Laundry Systems

Duringer Law Group, PLC

All Valley Washer Service Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Business litigation, real estate law landlord/tenant and healthcare issues.

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

National Service Company

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

continued from page 53

R3

Stair Nosing, LLC

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Machine sales; Coin Operated Washer & Dryer Repairs.

L and D Appliance Corp.

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

See the Advertisers Index on Page 72 for the location of our ad.

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Commercial Patio Heaters

Brent Collins Construction

Buffalo Maintenance, Inc.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966. See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow

Brooker Associates

Interstate Restoration

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com Design Build Contractor specializing in exterior restoration and fencing.

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Product & Service Council — continued on page 56

Text messaging services to help communicate with your customers.

DIGITAL LAUNDRY SOLUTIONS INDUSTRY LEADING TECHNOLOGY & CUSTOMER SERVICE

TouchPoint

Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com – www.touchpoint365.com

Concrete Maintenance & Repair Ben’s Asphalt & Maintenance Co., Inc.

Teri Braden 2200 S. Yale Street Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Asphalt, paving, concrete, seal coating, striping, ADA compliant.

DirecSupply, Inc.

Coinmach is now

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

While this is a significant milestone in our company’s

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

history, in effect nothing has changed except our name.

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

You will continue to receive uninterrupted service at the same great level you deserve. With over one million

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

machines in service, we’re the leading provider of commer-

cial and in-unit laundry solutions to the multi-family, student

Construction

housing, and university industries. Our customers know

Argos Independent Contractor Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

that better laundry solutions equal improved resident experience. And that’s not only good for business - it just makes life easy.

General Contractor Specializing in Multi-Family Remodel.

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com – www.bishopinc.net

Simplify your laundry solutions today!

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

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Product & Service Council

Liquid Amber Designs

continued from page 55

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Doors & Windows

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

21st Century Doors & Windows

Lowe’s — Irvine

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

Surface Restoration

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Bathtub & Tile Refinishing.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Laminate, quartz & granite available. No job too small.

Lowe’s — Irvine

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

Premier Roofing & Building Co Inc.

Rod Lindgren 2175 Manana Drive Dallas, TX 75220 (877) 573-6970, Fax (877) 207-8578 Rodneylindgren20@yahoo.com — www.surfacerestoration.net

R3 Construction, Inc.

Turnaround Solutions, LLC

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Deck Coatings, Magnesite Repairs, Waterproofing

Republic Windows & Doors

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Consulting Investment Capital Real Estate

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NPM Staffing

Carpentry specialist — repair doors, windows, rotten wood, patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCarthy Roofing

Tax and Financial Group

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Business Succession, Estate and Tax Strategy and Investment Planning.

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Plumbing and drain cleaning services See the Advertisers Index on Page 72 for the location of our ad.

Discount Drain & Plumbing Repair

Buffalo Maintenance, Inc.

Door Locks & Hardware

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

See the Advertisers Index on Page 72 for the location of our ad.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

See the Advertisers Index on Page 72 for the location of our ad.

LA Hydro-Jet & Rooter Service, Inc. Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

Kwikset

California Bath Restoration

Drain Cleaning

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Countertops

See the Advertisers Index on Page 72 for the location of our ad.

Window & door replacement specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Premier Roofing & Building Co Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

California Rooter & Plumbing

See the Advertisers Index on Page 72 for the location of our ad.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Brent Collins Construction

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Premier Roofing & Building Co Inc.

Tran Troung 19701 Da Vinci Lake Forest, CA 92610 (949) 672-4379 Tran.troung@spectrumbrands.com

Platinum Plumbing Services, Co.

Kwikset manufactures and markets a complete line of door locks and hardware.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Complete kitchen and bath restoration and refinishing company.

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Reliable Rooter & Plumbing

The Awning Company

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Complete plumbing & drain services since 1992. You can rely on us.

Service

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 532-2466 deepag@apexwindowdecor.com www.apexwindowdecor.com

Commercial Fire Protection

See the Advertisers Index on Page 72 for the location of our ad.

Bridges Vertical Blind Mfg

Flooring and window coverings.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Elevator Services Performance Elevator Contractors, Inc.

KD Electric

Providing exceptional service for competitive prices.

Israel Marin 449 W. Allen Avenue, Suite 112 San Dimas, CA 91773 (909) 306-8701 israelm@performanceelevator.com www.performanceelevator.com

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Environmental Consulting & Training American Environmental Specialists, Inc.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters.

See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance rentals and purchase solutions for properties and residents.

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com Fire Life Safety.

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Electric Vehicle Products Thomas Hogue 1452 Culver Drive, Ste 329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 Thomas@rentafridge.com — www.rentafridge.com

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Draperies/Blinds/Window Coverings

Flat rate prices for all apartments. Certified Boiler Specialist.

American Appliance Rentals

Bishop Inc.

Flat rate prices for all apartments. Certified Boiler Specialist.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Service 1st

Gary Kerr 17 Hammond, Suite 406 Irvine, CA 92618 (949) 325-5624 sales@theawningcompanyca.com www.theawningcompanyca.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 58

Our Services:

• Asphalt Repair, Patching & Crackfill • Asphalt Removal & Replacement • Grading and New Paving • All types of Slurry Seals, Pavement Coatings and Striping

Serving all of Southern California since 1981!

800.357.0711 amspaving.com

License #415436

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Product & Service Council

Wesierski & Zurek, LLP

National Center for Audio & Video Forensics

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

continued from page 57

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Security video enhancements to aid in evictions and insurance claims.

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

Environmental Services

Evictions

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Brennan Law Group

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Dick Wardlow Insurance Brokers

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

A P A R T M E N T

Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC

Fencing & Gates

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Brooker Associates

Fast Eviction Service

Design Build Contractor specializing in exterior restoration and fencing.

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Lyn Mills 474 W. Orange Show Rd. San Bernardino, CA 92408 (909) 332-6200, Fax (909) 889-3900 lynfastevictionservice@gmail.com — www.fastevict.com

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Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Attorney Owned and Operated Eviction and Collections Since 1979. See the Advertisers Index on Page 72 for the location of our ad.

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Wesierski & Zurek, LLP

See the Advertisers Index on Page 72 for the location of our ad.

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D & D Technologies Gate Hardware

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

General Contractor

Commercial Fire Protection

Argos Independent Contractor

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Mark Taylor 214 Main Street #333 El Segundo, CA 90292 (404) 317-5415

General Contractor Specializing in Multi-Family Remodel

Enovative Group

Fire Life Safety.

Fire & Life Safety Shield Fire Protection

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shieldfireprotection.com — www.shieldfireprotection.com

Financial Planning

ACI Commercial Insurance Broker, Inc.

Fire sprinkler inspections, repairs, emergency service. Fire extinguisher and backflow tests and inspections.

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Flooring

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Buffalo Maintenance, Inc.

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

See the Advertisers Index on Page 72 for the location of our ad.

Fire & Flood Restoration

NPG — Nelson Paving

Sharon Nelson PO Box 1515 Perris, CA 92572 (951) 940-0200, Fax (951) 940-9192

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

R3 Construction, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

Stair Nosing, LLC

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Pavescapes

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Axiometrics, Inc.

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

snelson@npgasphalt.com — www.npgasphalt.com General Engineering Contractor specializing in Asphalt Pavement

Bishop Inc.

Commercial & Personal Lines. Insurance advisor of financial planning services.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Western Multi-Family Renovation

Stainless steel stairnosings for any flooring material or step.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Garage Doors Republic Garage Doors

Interstate Restoration

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Fire Extinguishers

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

SAFE HARBOR EXCHANGE

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Qualified Intermediary for I.R.C. §1031 Exchange

Restore 247

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

Eric Caamano 2331 E. Foothill Blvd.

Pasadena, CA 91107 (310) 279-6482 eric.caamano@restore247.com — www.restore247.com

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

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Product & Service Council

Hardwood Floor Refinishing

continued from page 59

Stair Nosing, LLC

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Troy Lopez 26131 Marguerite Parkway, Ste E Mission Viejo, CA 92682 (949) 215-5732, Fax (949) 215-5735 www.stairnosing.com

Handyman Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Flat rate prices for all apartments. Certified Boiler Specialist.

Stainless steel stairnosings for any flooring material or step.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Heating & Air Conditioning Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Delta Mechanical

South Coast Construction & Repair

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

• 2– 4 units

• 5+ units

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Apartment insurance, auto & home packages — several companies to choose from.

Dick Wardlow Insurance Brokers

R&B Wholesale Distributors, Inc.

Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Insurance brokers specializing in apartments and commercial property. See the Advertisers Index on Page 72 for the location of our ad.

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

TO CALL…800 640-4743 TODAY WWW.PHDINSURANCEBROKERS.COM

(949) 651-0999

info@phdinsurancebrokers.com License # 0462338

nlieberman@cox.net www.bonafidemortgage.com A P A R T M E N T

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Davis & Madden Insurance Agency, Inc.

L and D Appliance Corp.

“Depend on us”

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CoreLogic

We are the leading screening and risk management provider for the multifamily industry.

Major appliances for apartments.

Apartment Financing

Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

KIVA Kitchen & Bath

Serving multi-family owners since 1983

ACI Commercial Insurance Broker, Inc.

Brian Berg Insurance Services, Inc.

Ferguson Enterprises

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. bSee the Advertisers Index on Page 72 for the location of our ad.

BONA FIDE MORTGAGE

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Commercial & Personal Lines. Insurance advisor of financial planning services.

Delta is the nation’s largest plumbing, HVAC and repiping company.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical

Insurance

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Service 1st

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Farmer’s Insurance — Theresa Simes Agency

Move

Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Online apartment guide

Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes

Hayward Tilton & Rolapp Insurance Assoc.

South Coast Construction & Repair

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

SatisFacts c/o Internet Brands

Doug Miller 909 N. Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655-1490 ext. 100, Fax (866) 655-1491 dmiller@satisfacts.com — www.satisfacts.com

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Western Multi-Family Renovation

Commercial, Personal & Health Insurance.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Marrs Maddocks & Associates Insurance Services, Inc.

Zillow Rental Network

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Nelson & Associates, LLC

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Landscapes/Hardscapes Pavescapes

Eddie Guerrero 1340 E. Pomona Street Santa Ana, CA 92705 (714) 581-5931, Fax (714) 380-5414 ruben@buildingdreamsoc.com — www.pavescapesinc.com

Kitchen Renovations

Dwayne DeRose 1150 E. Orangethorpe Ave., Suite 107 Placentia, CA 92870 (714) 996-1084, Fax (714) 996-1085 Snelson977@yahoo.com – www.nelsoninsure.com

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

PHD Insurance Brokers, Inc.

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com

Install 1” thick pavers over existing concrete. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc.

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Product & Service Council

Complete kitchen and bath restoration and refinishing company.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

— continued on page 62

RASH YAMBO DECKING & STAIRS

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Over 25 Years Experience

Painting & Waterproofing of: Pre-Cast Stairways • Metal Staircases Magnesite & Fiberglass System Decks • Stairs • Balconies Swimming Pool Decks • Metal Railings • Metal Posts

Business Succession, Estate and Tax Strategy and Investment Planning.

TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Fully Insured • Lic.# 804656

Free Estimates

Internet Services

800-677-6168

Up to 10 Years Guaranteed

Apartment SEO

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

DON'T REPLACE YOUR BBQ…

CALL OC BBQ CLEANING & REPAIR!

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com/LA Times

is your one stop, mobile BBQ & Grill Repair Service

Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Serving All Of Orange County Call Lou at

#1 nationwide provider of information and advertising services.

949-293-2762

www.ocbbqcleaning.com

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Wells Fargo Multifamily Capital

Product & Service Council Lending Institutions

Chase Commercial Term Lending

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Robert Fox 1301 2nd Avenue, FL 23 Seattle, WA 98101 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Citizens Business Bank

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Credit Union of Southern California

Dexter De Mesa 8101 E. Kaiser Blvd., Suite 300 Anaheim Hills, CA 92808 (562) 698-8326 ext. 1888, Fax (714) 482-2418 www.cusocal.org

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Specialized lending programs for multifamily properties.

Lighting

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment. See the Advertisers Index on Page 72 for the location of our ad.

DirecSupply, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Chase Multifamily Lending

Maintenance, Repairs, Products

Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

continued from page 61

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Ferguson Enterprises

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Buffalo Maintenance, Inc.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Lowe’s — Irvine

See the Advertisers Index on Page 72 for the location of our ad.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Commercial Fire Protection

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Mailboxes

Commercial Lending

Luther Burbank Savings

Orco Apartment Supply, Inc.

Fire Life Safety.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com

Seacoast Commerce Bank

Allison DiSarro 11939 Rancho Bernardo Rd., Ste 200 San Diego, CA 92128 (619) 988-6708, Fax (858) 312-7030 adisarro@sccombank.com — www.sccombank.com

Industry specific banking services for Property Management Companies.

Walker & Dunlop

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

Industrial Laundry Repair

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

John Mayer 24925 Walnut Street, Unit B-207 Lomita, CA 90717 (310) 890-0681 mjohn982@att.net

Machine sales; Coin Operated Washer & Dryer Repairs.

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588 6 2

Fax (562) 430-0693

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Real estate brokerage and property management.

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

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Interstate Restoration

Buffalo Maintenance, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Salvador Munguia Painting Co.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Outdoor Furniture & Refinishing

Natural Gas Consulting

Texacraft Furniture

Turnaround Solutions, LLC

Das Jesson 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 dfj@turnaroundsolutions.info — www.turnaroundsolutions.info

Thomas Perkins 6223 City Lights Drive Aliso Viejo, CA 92656 (949) 228-2008, Fax (888) 827-2898 Thomas@tepent.com – www.texacraft.com

Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

We are a full service company specializing in interior renovations and unit turns.

Largest multi-family suppliers of contract furniture in the country

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness.

Notary Services TWFG Insurance

Dora Lambrecht 1418 S. Euclid Street Fullerton, CA 92832 (562) 212-0856

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

www.dedicatedtransportationservices.com

R&B Wholesale Distributors, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Patrol Services

California Safety Agency

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Brent Collins Construction

Parking Enforcement Dedicated Transportation Services

Paint Sales & Service

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Ornamental Iron

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

See the Advertisers Index on Page 72 for the location of our ad.

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Know what you will pay before we do the work * Prices for AAOC members with established account — Call for Details *

ALL DRAINS

* Includes mainline snaking from outside accessible cleanout * Must have an account to qualify for this pricing

$59.95 each

SLAB LEAKS…

Includes location, excavation, repair and backfill up to 4 hours

$550.00

30, 40 or 50 GALLON WATER HEATER SUPPLIED AND INSTALLED Sales Tax Included

$899.00

Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970

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Product & Service Council

Western Exterminator

Ferguson Enterprises

Residential and commercial pest control and termite control since 1921.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

Gaynelle Garner 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 ggarner@west-ext.com — westernexterminator.com

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Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Orco Apartment Supply, Inc.

Plumbing, Contractors & Supplies

Pest Control

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Dewey Pest Contol

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Greentech Heat Solutions

Service 1st

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

Discount Drain & Plumbing Repair

Flat rate prices for all apartments. Certified Boiler Specialist.

David Samarin 13461 Pumice St. Norwalk, CA 90650 (562) 619-5283, Fax (562) 483-0572

Western Multi-Family Renovation

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group

Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com Manufacturer of Demand Controls For Domestic Hot Water Systems.

• • • • • • • •

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Lic. # A-715010

PAVEWAY Your Complete Solution For

ASPHALT PAVING

CONCRETE & SLURRY SEAL

www.jdproperty.com

JD Property Management, Inc. (714) 751-2787

Owner Operated

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Call For Free No Obligation Quote

(949) 851-1865

More Than 20 Years Experience

Fax: (949) 851-1863 • Email: pavewaycorp@aol.com

DRE#00935916

A P A R T M E N T

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Fully Insured

Rent Collection Payments of Bills Tenant Selection & Rent Surveys Monthly Computerized Statement Accredited Management Organization Over 20 Employees Over 30 Years Experience Competitive Rates

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See the Advertisers Index on Page 72 for the location of our ad.

Complete plumbing & drain services since 1992. You can rely on us.

DirecSupply, Inc.

Lloyd Pest Control

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Heat treatment equipment & training for bedbugs.

R&B Wholesale Distributors, Inc.

Reliable Rooter & Plumbing

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

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Allen Properties

Ohana Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

CoreLogic

PMI Orange County

CoreLogic

Nadia Khairi 4010 Barranca Pkwy, Ste 100 Irvine, CA 92604 (949) 202-0494, Fax) (949-202-0495 info@pmiorangecounty.com – www.pmiorangecounty.com

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063 www.mgtworks.com

We provide apartment property management in Southern California

Prestige Property Management

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Axiometrics, Inc.

ProActive Realty Investments

JWilliams Staffing

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

NPM Staffing

Satellite Management Co.

Dunlap Property Group

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management.

Steadfast Management Company, Inc.

See the Advertisers Index on Page 72 for the location of our ad.

Sullivan Property Management

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

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South Coast Real Estate & Property Management

JLE Property Management

Monterey Group

Product & Service Council

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

Full service property management provider for 16+ units.

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

See the Advertisers Index on Page 72 for the location of our ad.

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Laura Aliberti 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (951) 205-8446 laura@jwilliamsstaffing.com

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

DM Smithco

L’Abri Management, Inc.

Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Roberts Management & Investments

Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com

Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

RokitNow

Property Management Staffing & Training

Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 1, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Consensys Property Management

We are the leading screening and risk management provider for the multifamily industry.

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors

Ronald Johnsey 14901 Quorum Drive #600 Dallas, TX 75254 (214) 953-2242 rjohnsey@axiometrics.com – www.axiometrics.com

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Text messaging services to help communicate with your customers.

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

NPM Staffing

Property Management Software

Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

WSH Management

Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

15+ years of experience in managing multi-family and senior apartments.

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Product & Service Council

Gorman & Associates

Reconstruction

Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

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Career Strategies

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Brent Collins Construction

See the Advertisers Index on Page 72 for the location of our ad.

Investment Capital Real Estate

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Renoir Staffing, LLC

Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Prestige Property Management

For 30 years, we have provided qualified employees to the property management industry

Rain Gutters Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

McCarthy Roofing

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

CoreLogic

Jessica Garcia 201 Spea Street San Francisco, CA 94105 (415) 336-3532 www.corelogic.com

Diversified Investment Strategies

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Realtors Commercial Alliance of Orange County (RCAOC)

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Interstate Restoration

Property Management Multifamily & Single Homes, Real Estate Sales. See the Advertisers Index on Page 72 for the location of our ad.

Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Resident Screening

Real estate brokerage and property management.

On-Site.com

Tarbell Realtors

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Monika Sharma 18685 Alderbury Drive Rowland Heights, CA 91748 Ph: (626) 391-8108

See the Advertisers Index on Page 72 for the location of our ad.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Real Estate & Property Management

We are the leading screening and risk management provider for the multifamily industry.

Jenny Beam PO Box 928 La Habra, CA 90633 (562) 267-0390 jenny@brookerassociates.com — www.brookerassociates.com

Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com – www.proactiveri.com

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Real Estate/Investments

Brooker Associates

Buffalo Maintenance, Inc.

ProActive Realty Investments

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets See the Advertisers Index on Page 72 for the location of our ad.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Design Build Contractor specializing in exterior restoration and fencing.

Brad Clark 2230 Fairview Rd #12530 Costa Mesa, CA 92627 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Argos Systems

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Real estate brokerage and rental property management.

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

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TransUnion

Home Depot

Roderick Pasion 12609 Belmont Pl Cerritos, CA 90703 (562) 202-8770 residentscreening@transunion.com www.Rentalscreening.transunion.com

TransUnion offers resident screening and analytics to multifamily operations.

Bishop Inc.

Jeffrey Dunn 1429 W. Collins Orange, CA 92867 (714) 264-6120 jeff@bishopinc.com — www.bishopinc.net

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Security Services California Safety Agency

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Premier Roofing & Building Co Inc.

Complete roof restoration and re-roofing services, specializing in Energy Efficient Coating Systems.

Roofing systems for residential and commercial property for over 30 years. See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing

McCormack Roofing Weatherproofing & Construction

Central Roofing

Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com www.guardianroofs.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

General construction, roofing, paving, electrical, plumbing, painting & LEED Certified.

Guardian Roofs by Sudduth Construction Inc.

Multicom, Inc.

John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Roofing

Pamela Peery 555 W. 182nd St. Gardena, CA 90248 (310) 527-6770, Fax (310) 527-6777 Pamela@centralroof.com — www.centralroof.com

Satellite TV

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Security Systems ASSA ABLOY Door Security Systems

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Royal Roofing.com (RWS&P, Inc.)

Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Eric Elsmore 12505 Saltford Circle Fishers, IN 46037 (317) 468-3120 Eric.elsmore@assaabloy.com – www.assaabloydss.com

Product & Service Council — continued on page 68

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame

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Product & Service Council

Towing

Video Surveillance

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Dedicated Transportation Services

Commercial Fire Protection

TO’ and MO’ Towing

Fire Life Safety.

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Tax & Financial Planning ACI Commercial Insurance Broker, Inc. Vaughn Edewards 505 E. First Street, Ste E Tustin, CA 92780 (714) 755-1575, Fax (714) 755-4124 Vaughn@aciinsure.com – www.aciinsure.com

David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Tax and Financial Group

Rick Mowdy 4001 MacArthur Blvd #300 Newport Beach, CA 92660 (949) 223-8306, Fax (949) 223-8101 Rick.mowdy@tfgroup.com — www.tfgroup.com

Business Succession, Estate and Tax Strategy and Investment Planning.

NPM Staffing

Water Heaters

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air

Joel Gonzalez 360 E. 1st Street #240 Tustin, CA 92780 (949) 800-9935 royaljunkremoval@gmail.com

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

The ultimate in junk removal and trash elimination. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Triumph Technology Solutions Pamela Feld 14712 Franklin Avenue, Ste G Tustin, CA 92780 (714) 544-2679, Fax (714) 544-2664 pfeld@triumphoffice.com

Debinaire Company

Water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Delta Mechanical

Tom Hamilton 6052 E. Baseline #155 Mesa, AZ 85206 (818) 264-6825

Delta is the nation’s largest plumbing, HVAC and repiping company.

NWP Services Corporation

Amanda Cowans 535 Alton Blvd. Suite 1100 Costa Mesa, CA 92626 (949) 735-2625 Acowans@nwpsc.com — www.nwpsc.com

Delta is the nation’s largest plumbing, HVAC and repiping company.

Ferguson Enterprises

Utility Management and Energy Management.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry. See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Western Multi-Family Renovation

Andy McKee PO Box 977 Yorba Linda, CA 92885 (714) 987-6188 Andy_mckee@wmfrmail.com — www.wmrprojects.com

Potable water re-pipe, washer/dryer retrofit & kitchen/bathroom remodel.

Video Commercials NPM Staffing

Technology

See the Advertisers Index on Page 72 for the location of our ad.

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Utilities & Sub Metering

See the Advertisers Index on Page 72 for the location of our ad.

HMWC, CPAs & Business Advisors

Security video enhancements to aid in evictions and insurance claims.

Royal Junk Removal

Diversified Investment Strategies

The 1031 exchange provides a tax deferral of the sale of investment property.

Training

Trash Services

Commercial & Personal Lines. Insurance advisor of financial planning services.

Debbie Bannister 3570 Camino del Rio North, Ste. 100 San Diego, CA 92108 Ph: (714) 269-1285 Fax: (619) 528-4290 dbannister@exchangeresources.net www.exchangeresources.net

Motti Gabler 9230 W. Olympic Blvd., Ste. 204 Beverly Hills, CA 90212 (213) 973-7811 www.ncavf.com

Towing company with 4 locations in Orange County.

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps. See the Advertisers Index on Page 72 for the location of our ad.

Exchange Resources

National Center for Audio & Video Forensics

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Signs

Bryan Hakola 32565 B. Golden Lantern #245 Dana Point, CA 92629 (866) 261-0104 bhakola@diversified1031.com — www.diversified1031.com

Dave Edwards 19900 MacArthur #640 Irvine, CA 92612 (888) 308-3473 operations@fireprotected.com www.commercialfireprotection.com

Jamie Jantzen 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 JJantzen@NPMStaffing.com — www.npmstaffing.com

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Technology & computer services.

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R&B Wholesale Distributors, Inc.

Website Development/Online Advertising

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Apartment SEO

See the Advertisers Index on Page 72 for the location of our ad.

Reliable Rooter & Plumbing

Contractor file a claim against my Workers’ Compensation and/or Commercial General Liability Policies?

What are the Workers’ Compensation Companies looking for when contemplating Class Code 9011 — Apartment/Condo Operations? What Trade Work is Subcontracted?

Ronn Ruiz 7545 Irvine Center Dr., Suite 200 Irvine, CA 92618 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

Tammy Hopkins 2925 College Ave #A12 Costa Mesa, CA 92626 (949) 673-5600, Fax (714) 540-1037 service@reliablerooter.com — www.reliablerooter.com

Windows & Doors

Complete plumbing & drain services since 1992. You can rely on us.

Service

PSC Corner — continued from page 50

1st

Sergio Sancho 2510 N. Grand Santa Ana, CA 92705 (714) 270-8048 ssancho@service-1st.com — www.service-1st.com

21st Century Doors & Windows

Trey Gibson 10005 Muirlands Blvd, Ste A Irvine, CA 92618 (949) 215-1170 trey@21stdoors.com — www.21stdoors.com

•

ADA Claims: Are they covered under your Commercial General Liability Policy?

•

Employment Related or Third Party Harassment Claims: Are You Protected?

•

Do You Have a Directors & Officers Liability Exposure? Can this exposure be Easily and Inexpensively Insured?

•

Is Earthquake and Flood Coverage Really Cost Prohibitive?

•

Is Mudslide Coverage Included in the Standard Property Form or Must You Purchase Flood Insurance?

•

Cyber Liability — First and Third Party Exposures: Your Employees’ records are “First Party” and Your Clients’ records are “Third Party”. The Cyber Liability exposure is increasing

Home Depot

Jim Chaves 3800 West Chapman Avenue Orange, CA 92868 (714) 940-3500, Fax (714) 940-3608 www.homedepot.com

Flat rate prices for all apartments. Certified Boiler Specialist.

Water Heater Man, Inc.

Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

Helping professionals like you consolidate suppliers with world class service.

Lowe’s — Irvine

Water Heater/boiler service and installation.

Gary Norman 13300 Jamboree Rd. Irvine, CA 92602 (714) 368-1665, Fax (714) 368-1681 Gary.norman@store.lowes.com – www.lowes.com

Waterproofing Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

R3 Construction, Inc.

Duane Kartchner 15320 Barranca Parkway, Suite 100 Irvine, CA 92618 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more. See the Advertisers Index on Page 72 for the location of our ad.

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Premier Roofing & Building Co Inc.

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Republic Windows & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Premier Roofing & Building Co Inc. Sue Evans 17501 Norwood Park Place Tustin, CA 92780 (714) 573-0155 sevans@premierroofingsocal.com www.premierroofingsocal.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

for Small Business and is “Excluded” from your Commercial General Liability policy.

Solutions: Please contact Eric R. Marrs at ericm@htrinsure.com or by phone, (714) 905.1923, x 3104; Toll Free (800) 432.7515, x 3104 to schedule a convenient time to review and discuss your current Insurance & Risk Management challenges.

Contractor specializing in rain gutter installation & cleaning, skylight repair & maintenance, and wood repair.

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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category See page 72 for alphabetical listings

EVICTIONS

MOLD REMEDIATION

Block & Associates.................. Inside Back Cover

American Environmental Specialists.................4

Brennan Law Firm.............................................35

ORNAMENTAL IRON

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls................................7

Fast Eviction.................................................Insert

Brent Collins Construction...............................30

Steven D. Silverstein, Law Office......................20

PAINT SALES & SERVICE

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................61

Coast Plumbing, Heating & Air, Inc.................63

ACE Commerical Laundry Equipment, Inc......5

FENCING & GATES

Sondance Painting.............................................24

Coinmach/CSC Service Works.........................55

Alertt Access Gate Controls................................7

JM Air Conditioning & Heating.......................51 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............51 ORCO Apartment Suppy...................................41

National Service.................................................30

Buffalo Maintenance, Inc..................................28

Block & Associates.................. Inside Back Cover

XT-2000..............................................................23 PLUMBING, CONTRACTORS SUPPLIES

FLOORING, REPAIRS, TILE

COLLECTIONS

PEST CONTROL

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................28

Aarow Drain & Plumbing.................................72 California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

Carpet Crafts......................................................31

APPRAISALS/VALUATIONS

CONCRETE MAINTENANCE & REPAIR

GATED ENTRIES

Lee Walker Appraisals.......................................18

C & C Paving Company, Inc..............................52

Alertt Access Gate Controls................................7

Ferguson.............................................................71

ASPHALT SALES & SERVICE

CONSTRUCTION

GENERAL CONTRACTOR

ORCO Apartment Suppy...................................41

Pavescapes..........................................................49

PORCELAIN REFINISHING

HANDYMAN

Bath Crafters......................................................53

South Coast Construction & Repair...................9

PROPERTY MANAGEMENT

HEATING & AIR CONDITIONING

J.D. Property Management................................64

Coast Plumbing, Heating & Air, Inc.................63

JLE Property Management Inc...........................8

JM Air Conditioning & Heating.......................51

Ponderosa Property Management, Inc............72

AMS Paving........................................................57 C & C Paving Company, Inc..............................52 Paveway..............................................................64 ATTORNEYS

Block & Associates.................. Inside Back Cover Brennan Law Firm.............................................35

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................28 Pavescapes..........................................................49 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Enovative Group................................................27

Duringer Law Group, PLC.... Inside Front Cover

Brent Collins Construction...............................30

INSURANCE

Steven D. Silverstein, Law Office......................20

Buffalo Maintenance, Inc..................................28

Dick Wardlow Insurance Brokers.....................21

Wesierski & Zurek, LLC....................................38

Rash Yambo Decking & Stairs..........................61

Farmers Insurance —

AWNINGS

Affordable Awnings Company..........................44 BATHROOM RENOVATIONS

Theresa Simes Agency.................................38

DOORS, WINDOWS

Republic Windows & Doors.............................24

Discount Drain & Plumbing Repair.................58

PHD Insurance Brokers, Inc.......................19, 60 JUNK REMOVAL

ProActive Realty Investments Inc......................6 Roberts Management & Investments...............62 RAIN GUTTERS

Argos Home Systems.........................................72 REAL ESTATE INVESTMENTS

Hom Sotheby’s International Realty — The Stanfield Group.....................................34

Ferguson.............................................................71

DRAINS

South Coast Construction & Repair...................9

Aarow Drain & Plumbing.................................72

KITCHEN RENOVATIONS

California Rooter & Plumbing..........................33

Vanguard Investment Properties......................39

BATHTUB REFINISHING

Ferguson.............................................................71

W. R. Gorman....................................................16

Bath Crafters......................................................53

Coast Plumbing, Heating & Air, Inc.................63

South Coast Construction & Repair...................9

ROOFING

NU-SHINE Construction Svcs. Inc.....................6

Discount Drain & Plumbing Repair.................58

LANDSCAPE/HARDSCAPE SERVICES

Dale’s Roofing....................................................65

DRAPERIES/BLINDS/WINDOW

Pavescapes..........................................................49

Guardian Roofs and Energy Solutions.............32

LEAK DETECTION

McCarthy Roofing.............................................22

BBQ & GRILL SERVICES

AEI Corporation................................................29 OC BBQ Cleaning & Repair..............................61 BLINDS

Apex Window Decor...........................................4

Royal Junk Removal..........................................48

COVERINGS

Apex Window Decor...........................................4 R&B Wholesale Distributors, Inc. ....Back Cover DRYWALL

BOILER SYSTEMS

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

Bona Fide Mortgage..........................................60

Brent Collins Construction...............................30

CABINETS/REFINISHING

ELECTRICAL

Rockhall Funding Corp.....................................13

Brent Collins Construction...............................30

Buffalo Maintenance, Inc..................................28

LIGHTING

South Coast Construction & Repair...................9

Lighthouse Electric............................................48

Lighthouse Electric............................................48

Brent Collins Construction...............................30 Buffalo Maintenance, Inc..................................28 CARPETS

Carpet Crafts......................................................31

Chase/Scott Schweer............................................2

MAIL BOXES

ENVIRONMENTAL SERVICES

American Environmental Specialists.................4 Dick Wardlow Insurance Brokers.....................21 Wesierski & Zurek, LLC....................................38

Royal Roofing.....................................................10 Sierra Roofing....................................................67 SECURITY SERVICES

LENDING

Debinaire Co......................................................18

CARPENTRY

ProActive Realty Investments Inc......................6

ORCO Apartment Suppy...................................41

Alertt Access Gate Controls................................7 SIGNS

ProImage Signs..................................................66 TAX & FINANCIAL PLANNING

Diversified Investment Strategies.....................11 WATER HEATERS

California Rooter & Plumbing..........................33 Coast Plumbing, Heating & Air, Inc.................63

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................18

MAINTENANCE, REPAIRS, PRODUCTS

Ferguson.............................................................71

Brent Collins Construction...............................30

ORCO Apartment Suppy...................................41

ORCO Apartment Suppy...................................41

ESCROW & EXCHANGE

Buffalo Maintenance, Inc..................................28

WINDOWS

R&B Wholesale Distributors, Inc. ....Back Cover

Safe Harbor Exhange, Inc.................................59

R&B Wholesale Distributors, Inc. ....Back Cover

Republic Windows & Doors.............................24

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Count on us for the products you count on.

The brand name products you need, when you need them. We’ve spent over 60 years perfecting our process and product offerings, while building a coast to coast supply chain that ensures we get our customers what they need, when they need it. It’s why we’re focusing those resources and expertise to become your trusted property and facilities maintenance partner. Let us send you our latest Facilities Supply Catalog today.

42 locations in Southern California to serve you.

ferguson.com (888) 334-0004

©2014 Ferguson Enterprises, Inc.

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DRAINS UNBLOCKED !

Expert Plumbing Repairs RESULTS OR NO CHARGE FREE ESTIMATES

Aarow Drain & Plumbing................................72

J.D. Property Management...............................64

ACE Commerical Laundry Equipment, Inc......5

JLE Property Management Inc..........................8

AEI Corporation...............................................29

JM Air Conditioning & Heating......................51

Alertt Access Gate Controls...............................7

Lee Walker Appraisals......................................18

Affordable Awnings Company.........................44

Lighthouse Electric...........................................48

American Environmental Specialists................4

Lin-Ed’s Appliance Service & Repair..............51

AMS Paving.......................................................57

McCarthy Roofing............................................22

Apex Window Decor..........................................4

National Service................................................30

Argos Home Systems........................................72

NU-SHINE Construction Svcs. Inc....................6

Bath Crafters.....................................................53 Block & Associates..................Inside Back Cover

“Introductory Offer”

$65.00

Bona Fide Mortgage.........................................60

AAROW

Brent Collins Construction..............................30

24 HR.EMERGENCY SERVICE

California Rooter & Plumbing.........................33

Brennan Law Firm............................................35

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

Buffalo Maintenance, Inc.................................28 C & C Paving Company, Inc.............................52

DRAIN & PLUMBING Residential n Commercial Kitchen Sinks n Bathroom Fixtures Complete Remodeling Utility Drains n Floor Drains Sewer Camera Inspections n Insured No Travel Charge n All Power Equipment Complete Maintenance n Hydrojetting

Carpet Crafts.....................................................31 Chase/Scott Schweer...........................................2 Coast Plumbing, Heating & Air, Inc................63 Coinmach/CSC Service Works........................55

(714) 836-4861

Dale’s Roofing...................................................65

45 Years Experience Serving Orange County

Debinaire Co.....................................................18

St. Cont. Lic. #730851

Dick Wardlow Insurance Brokers....................21 Discount Drain & Plumbing Repair................58 Diversified Investment Strategies....................11

Ponderosa Property Management, Inc. Own a rental home? Looking for professional & affordable property management?

714-921-1622

•

www.ponderosapm.com

Our Services Include: – Marketing & Advertising – Owner disbursements & monthly statements – Finding qualified tenants – Rent collections – Tenant concerns – Performing inspections – Overseeing maintenance & repairs

Your investment. Our priority.

BRE Lic: 01195650 • Since 1978 202 W. Lincoln Ave. #E, Orange, CA 92865

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OC BBQ Cleaning & Repair.............................61 ORCO Apartment Suppy..................................41 Pavescapes.........................................................49 Paveway.............................................................64 PHD Insurance Brokers, Inc......................19, 60 Ponderosa Property Management, Inc...........72 ProActive Realty Investments Inc.....................6 ProImage Signs.................................................66 Rash Yambo Decking & Stairs.........................61 R&B Wholesale Distributors, Inc. ...Back Cover Republic Windows & Doors............................24 Roberts Management & Investments..............62 Rockhall Funding Corp....................................13 Royal Junk Removal.........................................48 Royal Roofing....................................................10 Safe Harbor Exhange, Inc................................59

Duringer Law Group, PLC....Inside Front Cover

Sierra Roofing...................................................67

Enovative Group...............................................27

Sondance Painting............................................24

Farmers Insurance —

South Coast Construction & Repair..................9

Theresa Simes Agency.................................38

Steven D. Silverstein, Law Office.....................20

Fast Eviction................................................ Insert

Vanguard Investment Properties.....................39

Ferguson............................................................71

W. R. Gorman...................................................16

Guardian Roofs and Energy Solutions............32

WASH Multifamily Laundry Systems.............15

Hom Sotheby’s International Realty —

Wesierski & Zurek, LLC...................................38

The Stanfield Group.....................................34 N E W S

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Tenant Eviction Unlawful Detainer $

25

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is the leading eviction law firm in tenant eviction in the State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal interests of landlords and income property owners whose property is in the State of California. Our firm consists of 12 eviction attorneys, all specializing in

Dennis P. Block & Associates The number one Law Firm Specializing in Tenant Evictions

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guaranteed rapid filings • No office visit required • Free telephone consultations • More experience than any other law firm • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com