January 2018 Apartment News

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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January 2018

Educational Workshop: Common Lawsuits Featuring Alexander (A.J.) Harwin See Page 19

In this issue: Why We Need a “Truth in Taxing” Task Force Right Now ............... 22 Create Nearly Instantaneous Connections with Residents and Prospects Using Instagram and Just a Few Keystrokes ........... 28 Is It Mold or Mildew? ................................................................... 32 Metrics: What’s the Solution? (Part Three of a Three-Part Series) from Cash In on the Myths of Real Estate ................................ 40

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LVIII

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January 2018

Contents AAOC Education & Events

Departments

5 General Membership Meeting —Legal Corner Live 8!

4 President’s Message — 2018: As Good As it Gets?

19 Educational Workshop: Common Lawsuits

6 Executive Director Report/ Lou’s News

25 Fair Housing Seminar 35 AAOC Partners with Rentler

8 Sacramento Report — New Laws Two

38 Congratulations to CHPEP Graduates!

16 Legal Corner

Features 22 Why We Need a “Truth in Taxing” Task Force Right Now By Jon Coupal

18 Dear Maintenance Men

28 Create Nearly Instantaneous Connections with Residents and Prospects Using Instagram and Just a Few Keystrokes By Elaine Simpson

36 Pulse on the Marketplace — New Year Delivers Pop in Fannie/ Freddie Loan Limits

32 Is It Mold or Mildew? By James F. McClung, Jr.

43 Welcome New Members

40 Metrics: What’s the Solution? (Part Three of a Three-Part Series) from Cash In on the Myths of Real Estate By William R. Gorman

45 Product & Service Council Members’ Buyer’s Guide 68 Advertisers’ Index — Category 70 Advertisers’ Index — Alphabetical 72 Rental Housing Retrospect

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2016 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

January 2018

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Apartment News

1

Closing on promises every day.

T E A M Maggie Shubat Client Specialist

Robert Taylor Client Specialist

S C H W E E R Scott Schweer Client Manager

Cooper Dodd Client Associate

Stephanie Bologna Client Associate

Scott Schweer serving Southern California apartment owners for the past 20 years Call (888) 587-7548 or visit www.chase.com/m-scottschweer Credit is subject to approval. Rates and programs are subject to change; certain restrictions apply. Terms and conditions subject to commitment letter. Š 2017 JPMorgan Chase & Co. All rights reserved. Chase is a marketing name for certain businesses of JPMorgan Chase & Co. and JPMorgan Chase Bank, N.A., Member FDIC. 322854

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Apartment News

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January 2018

Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com ■ Executive Director – Lou Penrose ■ Editor in Chief – Lou Penrose ■ Managing Editor – Veronica Copeland ■ Advertising & Media Sales Director – Debbie M. DiBernardo ■ Design & Production – Dave Moeller/Graphic Angles ■ Photographer – Roxie McClintock ■ Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

■ ■

■ ■ ■ ■

President First Vice President Second Vice President Vice President Legislative Council Treasurer Secretary Sergeant at Arms Immediate Past President

Craig Kirkpatrick Alan Dauger Nick Lieberman Nicholas Dunlap James Wohrman Frank Alvarez Rick Roshan Nicholas Dunlap

Directors ■ ■ ■

Julia Araiza Vicki Binford Stephen C. Duringer, Esq.

■ ■ ■

Directors Emeriti ■ ■ ■ ■ ■

Ronald Berg David A. Cossaboom William R. Gorman Larry L. Lollman Ray Maggi

MONDAY, OFFICE CLOSED

9 - Board of Directors Meeting TUESDAY, 6:00 PM, AAOC OFFICES

16 - General Membership Meeting TUESDAY, 7:00–9:00 PM, NEW LOCATION!: GREAT WOLF LODGE — GARDEN GROVE, SEE PAGE 5

25 - Educational Workshop: Common Lawsuits THURSDAY, 3:00–5:00 PM, AAOC OFFICES, SEE PAGE 19

FEBRUARY 13 - Board of Directors Meeting TUESDAY, 6:00PM, AAOC OFFICES

19 - President’s Day Holiday MONDAY, OFFICE CLOSED

20 - General Membership Meeting TUESDAY, 7:00–9:00 PM, NEW LOCATION!: GREAT WOLF LODGE — GARDEN GROVE

22 - Fair Housing Seminar THURSDAY, 9:00 AM–12:00 PM, AAOC OFFICES, SEE PAGE 25

27 - Workshop: Passing the Torch, Family Succession TUESDAY, 6:30–8:30 PM, AAOC OFFICES

MARCH 7 - Trade Show Exhibitor Move-In WEDNESDAY, 12:00–6:00 PM, OC FAIR & EVENT CENTER

8 - 47th Annual Trade Show & Conference 13 - Board of Directors Meeting

Officers ■

1 - New Year’s Holiday

THURSDAY, 8:30 AM–4:00 PM, OC FAIR & EVENT CENTER

BOARD OF DIRECTORS ■

JANUARY

■ ■

■

TUESDAY, 6:00 PM, AAOC OFFICES

21 - Certified Rental Housing Provider — Week 1 WEDNESDAY, 8:30 AM–12:30 PM, AAOC OFFICES

28 - Certified Rental Housing Provider — Week 2 WEDNESDAY, 8:30 AM–12:30 PM, AAOC OFFICES

Save the Date!

Jerry L’Ecuyer Jim Loftus John Tomlinson

47th Annual Trade Show & Conference

Robert C. Shaw Robert B. Thompson Dean Zarkos

Orange County Fair & Event Center Costa Mesa, California Thursday, March 8, 2018 • 8:30 am–4:00 pm January 2018

www.aaoc.com

Apartment News

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PRESIDENT’S MESSAGE C RAIG K IRKPATRICK

2018: As Good As it Gets?

2

017 was a very good year for rental property owners. Even with rising rental rates, rental housing remains the more affordable housing option in the marketplace and as a result, apartments continue to be the darling of the commercial real estate investment market. Add in the undersupply of rental housing stock and the very high cost of buying and owning a home and it’s no surprise that you likely experienced a year of high occupancy with increased rental rates, all while watching your property value continue to climb!

But not all is well in Mudville.

Rising rents have created a real and strong call for rent control by activists who believe that rent control is a “magic pill” solution for the housing crisis. Of course, this problem is decades in the making and it’s not only here in the OC where housing is very expensive. Since 2012, the OC median home price rose 66% while incomes rose just 3%.

Nationwide, the increase in home prices was 43% and income growth was at 4%. It doesn’t take an economist to conclude that Orange County isn’t the only area to see big rent increases over that time period.

So not only is rent control being promoted both statewide and locally, other issues are continuing to surface on the local front. Along with homelessness, which one city believes rent control might solve, the hot issue is parking. Let’s step back in time when your building was built. Let’s assume

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Apartment News

that it’s a 10 unit building with other 10 unit buildings on the street and singlefamily residences in the immediate area. When your 10 units was built, code might have required 13 parking spaces.

What would today’s code require? — likely 20+? Moreover, when your building was built there probably weren’t more than 1 or 2 cars per apartment.

Now there are likely 3 or 4. So if you have 30 cars at your building and 13 spaces, you’ve got 17 cars being parked on the street. So do your neighbors. As a result, your residents are forced to park streets or block(s) away from their apartment and when homeowners complain, cities have to get involved.

One such city is Stanton. Stanton had listened to AAOC legislative advocates about devising a system to relieve parking in these high density areas. The city hired a consultant to analyze the city’s parking situation to arrive at a solution that would comply with an Attorney General opinion obtained by AAOC back in 2016. At this time, the California Attorney General issued the formal opinion that local authorities may not institute preferential parking regulations that discriminate among residents based on the residents’ dwelling type.

Stanton’s consultant determined that there was no version of a parking permit program that was consistent with the Attorney General’s opinion and provided permit relief in the impacted areas based on the lack of available parking. Dissolution of the permit parking program was recommended

www.aaoc.com

January 2018

with the preservation of existing permit parking areas which discriminates against apartments.

AAOC continues to advocate for a more equitable parking solution in Stanton — one that doesn’t create hardship for apartment owners and residents.

AAOC is also working with Anaheim for an equitable solution where the dialogue from the city appears to be more genuine. We hope to devise a good program with and for Anaheim that would be a model for other cities.

AAOC continues to advocate for good policies and legislation as it relates to the rental housing industry. We ask for your continued support this year as it will be another battle and only through your support can we have another good year on the legislative front. Happy 2018!

Craig has been in the rental housing industry since 1981. He currently lives in San Clemente with his wife and enjoys traveling around the world.

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

General Membership Meeting Tuesday, January 16, 2018 • 7:00–9:00 pm

Back by Popular Demand!!

Legal Corner Live 8!

Sponsored by:

AAOC is proud to welcome back our very own Stephen C. Duringer, Esq., for the 8th Annual Legal Corner Live! As a featured legal columnist in the Apartment News magazine, Steve will once again bring his experience and expertise in the rental housing industry directly to you…Live and in Person!

Learn all about: 2017 Legislative Recap — What’s New for 2018 Rent Control is coming to a town near you…

New Forms, New Notices — Know what’s changed!

Marijuana, animals, felons, so much to know!

Rental Housing Issues and Trends That Will Affect You!

NEW LOCATION!

Fair Housing Compliance — Stuff You Should Know Open Question & Answer Segment. Bring Your Questions!!

Featuring:

THE GREAT WOLF LODGE 12681 Harbor Blvd., Garden Grove

Stephen C. Duringer, Esq. We will also be swearing in our 2018 Board of Directors and recognizing the graduates of the Fall 2017 Certified Housing Provider Education Program

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

LOU’S NEWS B Y L OU P ENROSE E XECUTIVE D IRECTOR

W

elcome January and all the newness a new year brings.

Let’s make 2018 the best year ever. The Apartment Association of Orange County is proud to provide opportunities for our members and industry partners to renew industry education, business relationships, and legislative advocacy. The January General Membership Meeting is a must attend event featuring our guest speaker, industry legal expert Stephen Duringer.

You read Mr. Duringer’s “Legal Corner” column each month in the pages of this magazine. Now you have the opportunity to learn from Steve live. As always, Steve will be available for questions. If you own units in Orange County, you don’t want to miss this.

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Apartment News

Note the new location of our 2018 General Membership Meetings: The Great Wolf Lodge 12681 Harbor Blvd in Garden Grove.

Sacramento By the Numbers: • In 2017 bills signed into Law by the Governor: 859 • 2017 bills vetoed by the Governor: 118 • 2017 bills allowed to become law without the Governor’s Signature: 0 • Total bills acted upon in 2017: 977 • Signing percentage: 88% • Veto percentage: 12%

www.aaoc.com

Of the 859 bills that the Governor

January 2018

signed this year, 567 were Assembly Bills and 292 were Senate Bills.

Of the 567 ABs signed into law, 85% were authored by Democrats and 15% were authored by Republicans.

Of the 292 SBs signed into law, 86% were authored by Democrats and 14% were authored by Republicans.

Sacramento lawmakers will be busy this year again. Stay tuned for special Red Alerts from the Apartment Association of Orange County on how you can be most effective.

Looking forward to seeing you all on Tuesday January 16th at The Great Wolf Lodge 12681 Harbor Blvd in Garden Grove.

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SACRAMENTO REPORT

New Laws Two

Y

our lobbying team penned a comprehensive year-end report on legislative activities affecting the residential rental property industry.

Part One of that report showcased last month two dozen bills that were enacted into law last year that affect apartment owners and managers in a significant way. We continue in this Part Two other major activities as well as correcting one inadvertent omission from the prior list of important bills, Assembly

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Apartment News

B Y J ON S MOCK & R ON K INGSTON

Bill 168, dealing with employment. We start with that correction by adding the following to the bills listed in Part One: AB 168 (Eggman) Prohibition on Seeking Salary Information. Prohibits all employers, including the Legislature, the state, and local governments, from seeking salary history information, including compensation and benefits, about an applicant for employment.

The bill also requires an employer to provide the pay scale for a position to an applicant upon reasonable request.

Owners are advised to edit their employment applications to exclude questions seeking prior employment salary information.

2018 Proposed Pending Legislation/ Propositions

SB 721 (Hill) Mandatory Inspections of Balconies and Decks. This 2-year bill proposes to require property owners of 3-units or more to hire a qualified inspector every six years to inspect 15% of all exterior wood supported or stabilized walking surfaces above six-feet from the ground, including decks, balconies, porches, stairways, walkways, entry structures, and their supports and railings. Because owners are already subject to rigorous inspection and maintenance standards, additional inspections are redundant and unnecessarily costly. Instead of requiring regular state-mandated inspections, the legislature should focus on strengthening inspections that are already in existence, and amending the building code

www.aaoc.com

January 2018

to ensure better materials are used.

AB 1506 (Bloom) Statewide Rent Control. This 2-year bill will be voted on in 2018. In its current form, it repeals the Costa Hawkins Act. The Act, adopted in 1995, prevents cities and counties from adopting harsh rent control policies, which include: 1) Regulating initial rental rates and rates established after a change in tenancy; 2) Rent controls on housing constructed after 1995; and 3) Rent controls on single-family homes.

The Costa Hawkins Act was adopted specifically to curb out-of-control and extreme rent control and vacancy decontrol policies that at the time were popping up all over the state. Repeal of the Act would devastate the rental housing industry, and force owners out of business.

2018 Ballot Initiative—Costa Hawkins Full Repeal: Tenant advocacy groups have filed a proposed ballot initiative to repeal the Costa Hawkins Act and expand rental control laws across the state. To qualify for the November 2018 ballot, the group sponsoring the initiative needs 365,880 valid signatures.

Between this initiative and Bloom’s AB 1506, the Costa Hawkins Act is being attacked from all sides. Now is the time more than ever for property owners to get politically active.

Proposed State Regulations

The State’s housing agency, Department of Fair Employment and Housing (DFEH), through its Fair Employment and Housing Council (FEHC) is proposing three sets of new housing discrimination regulations (also referred to herein as “regs”) relating to assistance animals, criminal background checks, and national origin discrimination. As described in more detail below, the new regulations completely overhaul prior law, and impact residential rental property owners in significant ways. FEHC will begin working on another regulation relating to occupancy standards in 2018.

Your lobbying team has been involved in DFEH’s regulatory process from the very beginning, attending and participating in all public meetings, and submitting nearly a dozen letters opposing various provisions of the new proposals. While many of our proposed amendments have been taken and written into the new regulations, many have not. The final product is a set of new, extensive, and in many ways burdensome regulations that will undoubtedly impact every residential rental property owner in the state.

When the new regulations are set to go into effect, we will provide our members with a comprehensive guide to the new regulations and information about how to comply.

Criminal Background Screening: In 2016, the U.S. Department of Housing and Urban Development (HUD) provided new housing guidelines prohibiting various forms of housing discrimination based on a tenant’s criminal history. Specifically, HUD’s new guidelines prohibit rental-housing decisions that have a “discriminatory effect” on protected classes unless there is a “business necessity” for the decision. Discriminatory effect (also called “disparate impact”) is a legal theory of discrimination that is based on whether a business decision disproportionately affects a whole class of people. Under the theory, tenancy decisions based on

criminal history may have a disproportionate effect on minorities because minorities are arrested and convicted at rates disproportionate to their share of the general population. By example, HUD states that exclusions of tenant applicants based on prior arrests alone will likely have a discriminatory effect on minorities and would not meet the business necessity rule because there is no business reason to exclude those with arrest records. Thus, owners may not exclude

tenants based on prior arrests alone.

DFEH is finalizing its own set of criminal history discrimination regulations based largely on HUD’s guidelines and the discriminatory effect doctrine.

Under the new regulations, use of criminal history information to make tenancy decision must be based on a business necessity, or substantial, legitimate, nondiscriminatory interest, like Smock/Kingston — continued on page 10

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9

Smock/Kingston — continued from 9 safety. Additionally, rental property owners must consider feasible alternatives to excluding tenants with criminal histories. Owners will therefore likely be required to conduct an individualized assessment of all tenant applicants with a criminal history, and consider whether there are feasible alternatives to excluding tenants with criminal pasts.

Individualized assessments include considering any mitigating information, any rehabilitation efforts by the applicant, the tenant’s tenancy record, the factual accuracy of the incident, the type of conviction, and how long ago the conviction occurred. Owners will likely also need to adopt application procedures that do not assess criminal history in the first round of interviews.

The new regulation is comprehensive and extensive. We will provide our members with a comprehensive overview of the new regulations next year.

Reasonable Accommodations/

Assistance Animals — Emotional Support Animals: DFEH has proposed new regulations requiring rental property owners to provide reasonable accommodation to disabled tenants for a host of new reasons, including for “assistance animals” like emotional support animals. Federal HUD guidelines already require owners to make reasonable accommodation for those with disabilities, including for assistance and emotional support animals. California’s version of the regulations expands on the federal guidelines.

Under the new regulations, owners will have to make reasonable accommodation under a host of new circumstances. Requirements include, but are not limited to, allowing disabled tenants to pay later than the due date, allowing third-parties to co-sign a disabled tenants lease, and providing disabled tenants more time to move after a successful unlawful detainer. If there are disputes about whether an accommodation is required, owners

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and tenants must meet to try to work out their differences.

Regarding animals, owners will be required to allow owners to have emotional support animals. These animals are not limited to cats and dogs, and may include any type of animal allowed by ordinance, including insects, mammals, amphibians, and others. There is no limit to the number, type, size, or breed of the animal, as long as a medical professional prescribes the animal.

Proof that a disability exists and need for the accommodation is required by the tenant if the disability accommodation need is not apparent. But tenants can provide proof through various means including a “reliable third party,” receipt of disability benefits, a medical professional, health care provider, a non-medical service agency or individual, and even from a peer support group. Owners may follow up with the sources of proof, but may not ask about specific medical information.

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tion from an online service that does not include an individualized assessment from a medical professional is presumptively considered not to be information from a reliable third party under section 12178(f).

An accommodation may be denied if, among other reasons, the accommodation would constitute a fundamental alternation of the services provided, or would impose an undue financial or administrative burden considering, in part, the finances of the owner, the benefits to the tenants, and the availability of alternative accommodations.

An accommodation for an animal can also be denied if the animal would constitute a direct threat to the health and safety of others or would cause substantial property damage.

Owners may establish reasonable rules to ensure the animal is under the control of the tenant and is not creating a nuisance for others. Tenants must also pay for damage caused by their animal. However, pet fees and deposits

are not allowed.

There is a lot more to the new disability accommodation rules. We will provide our members a more detailed guideline of the rules in 2018 when the new rules are expected to go into effect.

National Origin Employment Discrimination: DFEH’s proposed new national origin employment discrimination regulations greatly expand prior California rules on the subject.

National origin as a protected class was originally meant only to protect against discrimination based on place of birth.

It has evolved, however, to protect much more, including citizenship and immigration status, physical, culture, and linguistic characteristics, association with members of a national origin group including through marriage, membership in an organization, participation in schools, churches, temples, mosques, or other religious institutions, and a person’s name. The new regulations prohibit English-only restrictions, English proficiency tests, and discrimi-

January 2018

nation against a person’s accent in the employment setting unless a business necessity exists.

Other rules bar retaliation and harassment based on national origin.

They also bar discovery of a litigant’s immigration status in civil cases. They even bar height and weight discrimination because those characteristics, it is argued, can be associated with a person’s culture and national origin.

It should be noted that many of the new regulations are based largely on already existing federal rules promulgated by the Equal Employment Opportunity Commission (EEOC).

Although the new regulations do not apply to landlord-tenant law, they likely will soon. For now, rental property owners will have to follow the new rules when they go into effect as they apply in the employment context.

Occupancy Limits: DFEH will be proposing new occupancy limit regulaSmock/Kingston — continued on page 12

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11

Smock/Kingston — continued from 11 tions which will do away with the current unofficial “2 plus 1” standard in favor of one that would be based on square footage and habitable rooms. The “2 plus 1” standard allows owners to limit the maximum number of persons that may reside in a unit to 2 persons per bedroom plus 1 additional person. Under the current standard, therefore, an owner could limit the maximum number of persons living in a 3-bedroom unit to 7 people.

The proposed standard, however, would be based on square footage and habitable areas. Habitable spaces would include such areas as the foyer, kitchen nook, dining area, laundry room, living room, etc. Under the proposed standard, an owner of a 3-bedroom unit might have to accommodate up to 15 people! That’s dormitory living. The new standard will impact water and sewer services, create unhealthy, unsafe and unsanitary conditions, become a

nuisance to other neighbors, and possibly lead to damage and deterioration of the property.

New Laws Reminder

The following are laws that were previously signed into law, but did not go into effect until 2018.

Bed Bug Disclosures (AB 551, Statutes of 2015) Starting July 1, 2017 rental property owners must provide to all new tenants written notice in 10-point font containing the following information: 1) educational information about bed bugs, 2) the procedure to report suspected infestations to the owner; and 3) a statement that the tenant shall cooperate with the inspection and facilitate the detection and treatment of bed bugs. The written notice must also be provided to existing tenants by January 1, 2018.

The educational information must include the following: a) general information about bed bug identification; b) behavior and biology; c) importance of

cooperation for prevention and treatment; d) importance of and for prompt written reporting of suspected infestations to the landlord; and e) procedure to report suspected infestations to the owner.

Please review our CalPCG Q&A Series on Bed Bug Disclosures.

Water Sub Meters: New Construction/ Billing Requirements (SB 7, Statutes of 2016) On January 1, 2018, water submeters are to be installed in new multifamily construction or mixed used commercial properties. In addition, tenants that are to be billed for actual water use through submeters are to receive a specified notice at point of rent concerning the billing and are to receive notice about water usage on each water bill. Owners will be permitted to charge up to $4.75 per bill for administrative processing. Repair and replacement of water related drips and leaks are to be Smock/Kingston — continued on page 14

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Apartment News

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January 2018

The key to helping others …

...is you.

Landlords and property managers literally hold the keys to our program participants’ success.

The Coordinated Entry System (CES) is a dynamic program that links people to the resources they need.

2-1-1 OC is committed to helping

Among the benefits to landlords and property managers who rent to people in CES are: • High occupancy and low turnover

landlords, property managers,

• Landlord liaisons

and people achieve their goals.

• Supportive services • Satisfaction from helping others.

To schedule a time for us to tour your property and get additional information, call us at (714) 288-4007 ext. 2385 or e-mail us at housing@211oc.org We look forward to working with you and taking the next steps towards alleviating homelessness in Orange County.

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January 2018

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www.aaoc.com

Apartment News

13

Smock/Kingston — continued from 12 completed within 21 days. Remedies for non-payment are restricted. Billing for excessive water use is defined.

Deductions from a tenant’s security deposit will be permitted if the tenant fails to pay his or her water bill. Grace periods to pay water bills are defined.

Limitations on late payment fees are specified. Residential utility billing (RUBS) is restricted.

Date January 1, 2017 January 1, 2018 January 1, 2019 January 1, 2020 January 1, 2021 January 1, 2022 January 1, 2023

Minimum Wage (SB 3, Statutes of 2016) In 2016, a minimum wage increase bill passed the legislature requiring minimum wage to increase in phases over time. The table below shows the minimum wage increases for the seven years: The information provided herein is intended to provide general guidance and awareness on recently passed state laws and regulations and shall not be construed in any way as a substitute for individual legal advice. Those that

Minimum Wage for Employers with 25 Employees or Less $10.00/hour $10.50/hour $11.00/hour $12.00/hour $13.00/hour $14.00/hour $15.00/hour

Minimum Wage for Employers with 26 Employees or More $10.50/hour $11.00/hour $12.00/hour $13.00/hour $14.00/hour $15.00/hour

require specific advice should consult an attorney.

Copyright© 2017 California Political Consulting Group, 1107 Ninth Street, Suite 711, Sacramento, CA 95814 916.447.7229 • www.CALPCG.com Jon Smock is Legislative Advocate for the Apartment Association of Orange County (AAOC). Ron Kingston is President of the California Political Consulting Group (CalPCG).

For Questions regarding this article, please call the AAOC at (714) 245-9500

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15

LEGAL CORNER B Y S TEPHEN C. D URINGER , E SQ .

Questions & Answers I’ve always heard that I should post my rental criteria in a conspicuous place so that applicants can plainly see whether or not they are qualified before they submit their application. I typically require that the applicants combined income exceed three times the rent, however I might make exceptions. Also, in years past, a foreclosure on an applicant’s credit report was an automatic disqualifier, but after attending your tenant screening class, I have reconsidered. With so many exceptions to my rental criteria, my sign would be huge!

How do I handle this?

Yes, it’s a good practice to post your rental criteria in a conspicuous place.

The details and specifics of your rental criteria, however, do not need to be included, as these details and specifics are not necessarily static, that is, they may change or evolve over time depending on your situation. For example, your three times income requirement may work fine if you have a single vacancy and a dozen applicants, however it may

be a bit too restrictive in the present economy, or in the event you have three vacancies, your phone hasn’t rung in days, and you’ve only received a single application in the past two weeks. Every owner should establish the following as their general rental criteria. A qualified applicant should: i) have a verifiable and positive credit history; ii) have a verifiable and positive past tenancy history, iii) have sufficient and verifiable income to meet his or her present and future financial obligations, and iv) should not pose a risk of harm to the rental property or to others. These general rental criteria can and should be applied equally and fairly to all applicants, and in compliance with all fair housing rules. Once applied, the best applicant should be accepted, not necessarily the first to apply.

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January 2018

kids, two and five. The parents seem responsible enough and I’m sure they’ll make great tenants, but I am concerned because the house has a pool. Is there anything I can do to protect myself from liability should one of the children fall in and drown?

The short answer is yes. There are several measures you can, and should, take to protect yourself. First and foremost, ensure that the pool and the gate/ enclosure conform to all state and local codes and ordinances. The gate should be self-latching, and should be checked to ensure that it closes properly. Review your insurance policy with your broker to ensure that your coverage is adequate; consider an umbrella policy as well. Your broker can counsel you on coverage limits; consider $3,000,000 as a minimum. Finally, you should include as part of your rental documents an addendum to the lease in which the tenant acknowledges the dangers of the pool, agrees to ensure that all gates are kept closed, and agrees to periodically verify that the self-latching gate functions properly. Consider requiring that your tenants procure renters liability insurance as well.

These requirements should be a part of your rental policies for a property with a pool, regardless of whether or not your tenants have children.

My new tenants just moved in a month and a half ago. The lease requires that the tenant pays for all utilities, and must put the utilities in their own name prior to moving

in. Well, I just received the electric bill, and it’s still in my name. I’m thinking about not paying it, just letting it get shut off. Maybe when the lights go out, they’ll take care of it. Can I do that?

No, can’t let the utilities be shut off.

Your tenant’s actions are a breach of the rental agreement, and must be addressed in compliance with California law. You should immediately prepare and serve a Notice to Perform or Quit- Breach of Covenant notice. The notice should identify the specific breaches, the failure to place the electric utility in their own name, and their failure to pay the utility charges incurred since taking possession. The notice should be specific as to how they must cure the breach, namely, they must put the utilities in their name, and reimburse you for the amount of utility changes that have been billed and incurred post tenancy. Note that some jurisdictions may require that you include a statement identifying a witness who observed the breach, as well as the date and time of the breach. In such jurisdiction, you or your manager would suffice as the witness, and the breach would be considered ‘ongoing’ as it continues to occur. In the event of non-compliance, you would be entitled to file an unlawful detain action to recover possession of the premises. Rarely though is that necessary, as the vast majority of residents will immediately comply.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 255,000 landlord tenant matters throughout California, and has collected over $155,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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17

4:51 PM

DEAR MAINTENANCE MEN

B Y J ERRY L’E CUYER & F RANK A LVAREZ

water cleanup and can be used outside. Not very flexible; use in expansion joints is not recommended.

Dear Maintenance Men:

I need to do some caulking in my apartment unit, both inside and outside the unit. However, I am confused.

I stood at the home improvement center’s caulk section and stared for ten minutes. I still don’t know what to buy!!! Can you help explain the different types of caulk and where to use them? Frank

Dear Frank:

We understand! It seems every week there is a different type of caulk available for use. Let us try to break down the most common of caulk types and when and where to use them.

3: Acrylic Tile Sealant: Easy to use, water cleanup. The sealant is perfect for bathroom and kitchens and other wet locations. It is mold and mildew resistant. Paintable.

4: Siliconized Acrylic Sealant: Easy to use, soap and water or solvent cleanup. Perfect for porcelain tile, metal and glass. Similar to Acrylic Tile Sealant, but tougher and longer lasting.

1: Acrylic Latex caulk (painter’s caulk): Inexpensive, easy to use, water cleanup. Not for use in damp locations such as bathroom or kitchen or outdoors. Designed to be painted over.

5: Pure Silicon: Best for non-porous surfaces. Long lasting, indoor/ outdoor caulk. Super flexible and strong. Harder to use than any of the above caulks. Solvent cleanup.

Mold and mildew resistant. Could smell until cured.

2: Vinyl Latex caulk: Easy to use,

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January 2018

Messy to use. Perfect for sealing roofs, valleys, gutters, flashing and foundations. Moisture and movement tolerant. Sticks to anything.

Cleanup with solvents.

7: Elastomeric Latex Caulk: Water cleanup. Longest lasting caulk.

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Elastomeric caulk is very tolerant to wide temperature and weather extremes. It is most often used outdoors. This caulk can bridge gaps up to 2 inches wide and deep. The caulk dries very quickly; tool the caulk immediately after application.

Dear Maintenance Men:

We have wood floors in our units and want to know how best to refinish them. We have several vacancies coming up and the floors look well lived in. Mark Maintenance — continued on page 20

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To Register: Call (714) 245-9500 or go online www.AAOC.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

January 2018

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Apartment News

19

Maintenance — continued from 18 Dear Mark:

Wood floors take the most abuse of any wood product. The floors need to be protected from scratches, spills, foot traffic and any grit and dirt on the surface. Polyurethane finishes provide a hard, durable finish that wood floors require. Polyurethane is easy to apply, however it is best to use a natural bristle brush rather than a foam pad. The foam pad will leave air bubbles in the

finish. Sand properly to remove any loose finish; this will allow the new finish to adhere properly. When applying the polyurethane finish, allow the first coat to dry overnight, and then sand it lightly with a 220-grit sandpaper.

Always apply a second coat and we recommend a third coat to ensure the best protection and look for your wood floors.

Dear Maintenance Men:

I’m getting ready to have one of my

rental units painted and the painter typically sprays the walls and ceiling as opposed to rolling on the paint.

I’m a bit worried about my smoke and CO Detectors. I’m I being overly cautious? George

Dear George:

Overly cautious? No! We think you are right to worry. The paint and construction dust can contaminate the smoke/ CO detectors and lessen their sensitivity. It is important to either cover the detectors in a protective plastic bag or remove them during the painting and construction work. While you are there, check the batteries and dates of installation. If you remove the detectors during painting, don’t forget to reinstall them before the next resident moves in.

Note: If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please send in your questions to: DearMaintenanceMen@gmail.com If you need maintenance work or consultation for your building or project, please feel free to contact us. We are available throughout Southern California. For an appointment please call Buffalo Maintenance, Inc. at 714 956-8371 Frank Alvarez is licensed contractor and the Operations Director and co-owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance & construction for over 20 years. He is also a lecturer & educational instructor and Co-Chair of the Education Committee of the Apartment Association of Orange County as well as being Chairman of the Product Service Counsel. Frank can be reached at (714) 956-8371 Frankie@BuffaloMaintenance.com For more info please go to: www.

BuffaloMaintenance.com Jerry L’Ecuyer is a licensed contractor & real estate broker. He is currently on the Board of Directors and Past President and past Chairman of the Education Committee of the Apartment Association of Orange County. Jerry has been involved with apartments as a professional since 1988.

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Apartment News

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January 2018

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Why We Need a “Truth in Taxing” Task Force Right Now

BY JON COUPAL, PRESIDENT OF HOWARD JARVIS TAXPAYERS ASSOCIATION

T

he $5.2 billion annual gas tax and car fee increase may be the most unpopular legislation of the decade. But the fact is this is just one particularly painful symptom of a political “shell game” that keeps driving taxes up year after to year.

I’m going to explain how lies and broken promises drive this system, but let me first offer a solution — a new Howard Jarvis Taxpayers Association (HJTA) “Truth in Taxing” Task Force that will expose these bait and switch tactics and prevent even more tax hikes based on fraud and deception in the

coming years.

I need your help in this starting with your official authorization to create this Task Force and your donation of $65, $125 or more to enable its success.

Please read on a bit as I use the recent gas tax to demonstrate the systematic deceptions that politicians use to raise taxes for their own ends.

First, politicians create a perceived emergency around something that taxpayers value. Every driver knows that roads are bad and transportation infrastructure needs work. It’s obvious, even bordering on emergency status. The

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ugly hidden truth, though, is that politicians cause this emergency by neglecting roads and infrastructure for many years. While increasing spending by $36 billion over the last six years, our Legislature did not budget one new dollar for transportation! Ok? Next, politicians promise to solve the perceived emergency with a big tax increase, but then almost immediately break that promise by redirecting the new tax dollars to other political priorities. Politicians already plan to divert

Task Force — continued on page 24

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Task Force — continued from 22 30% of that $5.2 billion in gas tax revenue to programs having nothing to do with repairing our roads and highways.

Some of your road-repair dollars will actually fund job training for felons.

Some, park maintenance. And we can’t be surprised if some ends up in the general fund, as happens too often.

But…we still need road repairs, so the next victims will be homeowners.

The same politicians who passed the gas tax are pushing a Constitutional Amendment (SCA 6) to drop Proposition 13’s two-thirds vote protection for Parcel Taxes and Homeowner Bond Debt to pay for road repair and transportation infrastructure.

SCA 6 could cost homeowners another $136 billion in addition to the outrageous gas tax paid by all. And finally, when all the new Parcel Taxes and Homeowner Bonds hit the ballot, politicians write ballot “captions” that deceive Californians into voting yes

without really knowing they’re raising taxes — taxes paid only by homeowners. Got it?

So now, please authorize and support the HJTA “Truth in Taxing” Task Force to help us end these rip-offs. Our first priority will be to expose the fraud and misuse of tax dollars, educating voters about the systematic deception, shell games and bait-and-switch tactics currently used to raise taxes.

We will fight to block any Constitutional Amendment that would lower the two-thirds vote for homeowner-only taxes of ALL kinds, not just for road repair and transportation.

PLUS, we can achieve a “Truth in Taxing” on ballots! The captions on ballot measures usually stress lofty goals — (fix our roads!) minimizing or ignoring that yes votes approve huge tax increases.

HJTA has sponsored Assembly Bill 195 (AB 195) to require that all local ballot measures reveal the dollar amount, rate and duration of the new

– – – – –

tax. AB 195 could save homeowners millions of dollars, but sponsoring and passing legislation is complicated and costly. And, as always, our influence depends completely on the backing of BIG NUMBERS of grassroots activists and donation from individuals like you.

But, if we can afford it, we have even more ways to protect you like enforcing tax transparency that politicians still ignore, even though it is required by law! Politicians often enact tax hikes too quickly without time for public consideration or complaint, sometimes in the dead of night.

That’s why voters passed Prop. 54 last November, requiring that all bills be in pint and available for public view for at least 72 hours before any final vote in the Legislature. Is that too much to ask?

Evidently so, since the Assembly has rushed nearly 100 bills through without giving the public this legally required minimal time.

Task Force — continued on page 26

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Apartment News

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January 2018

Are You Playing Fair?

Fair Housing Council of Orange County

Learn the value of complying with Fair Housing laws!

This seminar will provide current comprehensive information on state and federal Fair Housing laws to avoid costly discrimination lawsuits.

Important topics include: ■ Successful Fair Housing business practices and tools for maximizing profits and minimizing liabilities ■ Answers to your questions about how Fair Housing laws apply to tenants with disabilities and families with children ■ How to update your management policies and property rules to comply with Fair Housing Laws ■ How Fair Housing can serve as a resource for owners and managers Instructed by:

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Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

Register Today — Call (714) 245-9500 or Fax (714) 245-9505, or Online at www.aaoc.com Yes, I want to attend the Fair Housing Seminar on February 22, 2018 Name____________________________________________________________________________________________________________________________________________________________________ Company Name______________________________________________________________ Address ______________________________________________________________________________ City/State/Zip ________________________________________________ Daytime Phone _____________________________ Fax __________________________________ I am, or my employer is a member of AAOC Payment Method:

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January 2018

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Apartment News

25

Task Force — continued from 24 Once authorized and funded, the “Truth in Taxing” Task Force will also be able to file lawsuits to overturn tax bills that ignored Prop. 54’s minimal transparency requirement. You’re right!

This is a very ambitious agenda! Yet all Task Force actions must be carried out in addition to our defense of Proposition 13, using new funding outside our current budget.

Should HJTA even attempt to elimi-

(949) 552-7831

26

Apartment News

nate so many fraudulent practices that cost homeowners millions of dollars every year? I think we must. And I’m confident that every dollar we invest in this Task Force now will prevent hundreds of dollars in taxes that would continue to be imposed during these deceptive tactics.

Counting on your authorization and financial support, I have launched the “truth on ballots” effort. On that and all our agendas, success depends wholly on your signature on the “Truth in Taxing” Task Force Authorization and Support form and your special donation of $65 or more to make all these reforms possible!

If you agree with these goals, please sign the following authorization right now and return it to: Howard Jarvis Taxpayers Association, P.O. Box 14230, Orange, CA 92863-1230. Please make Task Force success possible by also enclosing a special HJTA donation of $65 or more.

www.aaoc.com

January 2018

I ask this, as always, sending thanks in advance.

About the Author: Jon Coupal is President of the Howard Jarvis Taxpayers Association – California’s largest grass-roots taxpayer organization dedicated to the protection of Proposition 13 and the advancement of taxpayers’ rights. For more information, visit www.hjta.org.

Do you know…

AAOC has continually fought and prevailed against Rent Control in Orange County since 1961??

January 2018

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Apartment News

27

Create Nearly Instantaneous Connections with Residents and Prospects Using Instagram and Just a Few Keystrokes

BY ELAINE SIMPSON

F

orget about putting up signs or relying on word-of-mouth; social media is the modern way to make hundreds of people aware of, and learn about your products and services. Up to 60% of apartment dwellers report that they found their rental through website listings and social media.

Studies indicate the average American logs as much as ten hours of screen time per day with approximately two of those hours spent on social media. Utilizing social media, your outreach possibilities are endless, and with Instagram they are eye-catching too. Using Instagram as a way to reach new residents and impress existing ones is a simple and effective way to bring you social media success. We live in a very social age and Instagram photo posts are one of the best tools for grabbing the most attention.

Instagram is an easy-to-use mobile application that lets you capture and edit photos or videos on your computer or smart phone. Instagram was released in October 2010 to fill a niche for onestep uploading applications that would be easy to use and relatively quick to post. Setting up and managing an Instagram account for maximum impact is simple and you can become acquainted with the platform quickly.

As with other social media accounts, posting and interacting regularly is the

28

Apartment News

single best way to manage current audiences. Using hashtags with relevant search terms is great for bringing in prospective residents and a good tool for resident retention too. Instagram allows you to take and prioritize photos, add quick captions, add easy to follow hashtags and share across other platforms at the touch of a button.

Instagram is a visual medium so you need to capture images that will catch the eye and use your social media communication to set an engaging and inviting tone. Use high quality photos that feature your best selling points.

What makes your community stand out against the competition? Focus on the most unique and exciting features and capture them in photos.

When taking photos, remember a few key tips: • Consider the lighting. If taking pictures outdoors, midday light is the best and brightest. Dark photos are not very appealing.

• Shoot at a good angle. If taking photos indoors, take pictures from an angle that makes the space look large and open. Experiment with different angles, different eye levels and from different areas. Pick the best for posting.

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• Remember it’s okay to edit photos.

Do not over use the filters, however you can “tweak” your photos a little to highlight features. Play with the brightness, color and even cropping to make sure that you are presenting the best possible photo.

• Loading photos to a listing site too?

Remember to load your photos onto a listing site with the full file size. If you post to a listing with a small file size, you will lose the picture quality you worked so hard to obtain.

• Be sure the photos contain the name of your community in the file name so that when people search for your community online, your Instagram photos will appear in the search results.

• Take a variety of photos. Take photos of apartment interiors, common areas and feature amenities.

Since they are digital, take as many photos as you want. Choose the best and delete the rest.

At the touch of a button, you can share your creations on Instagram with other various social media websites such as FaceBook (which is Instagram’s parent company), Twitter, etc. When you post a photo, ask yourself who you Instagram — continued on page 30

January 2018

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30 Gallons Gas Water Heater ........................................................................................................ Avg. Price $917.25 40 Gallons Gas Water Heater ........................................................................................................ Avg. Price $895.20 50 Gallons Gas Water Heater ........................................................................................................ Avg. Price $950.28 *100 Gallons Gas Water Heater 78,000 – 83,000 BTU Commercial Rated .............................. Call for pricing *100 Gallons Gas Water Heater 199,000 BTU Commercial Rated .......................................... Call for pricing * Direct access, copper plumbing. Prices subject to change without notice.

Price includes: American Water Heater or Bradford White, Complete Installation includes: 2 water flex, earthquake strapping, gas flex, and shut off (if needed), new water shut off above heater (if needed), vent connections, haul away old heater and sales taxes. Any modifications to existing plumbing, system or structure extra.

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Apartment News

29

Instagram — continued from 28 would like to see the photo and what they should be searching for to find you.

Take these terms and use them as part of the hashtags in your photo captions.

The first step is to set up an Instagram account. Download the free app to your phone or tablet and then link it to your social networking sites of choice. Check your settings. In the main photo screen there will be three main options for camera settings, portrait/landscape set up and various flash options. Depending on your location and proximity to your subject, you will be changing your options often. Instagram takes “special effects” and use of filters to a whole new level. The built-in attractions are really what give Instagram the extra appeal and make the platform so popular.

About the Author: Elaine Simpson — Owner, Occupancy Solutions, LLC Operations, Leasing, Marketing Consultant and Training Specialist

Elaine Simpson has been employed in the housing industry since 1986. Starting on site as a leasing agent, she moved up, working as assistant manager, site manager, executive director and finally senior regional manager with communities in several states and portfolios containing more than 1400 units. Ms. Simpson has worked for local and national industry leading companies and throughout her career, has trained new managers across the country, assisted in creating “Best Practices” and procedure manuals, participated in numerous task forces during national mergers, acquisitions and dispositions and headed “turn around” teams assigned to troubled communities, successfully increasing income while decreasing expenses and allowing the property to recover economic viability.

With almost 30 years of experience in the multifamily industry, Elaine Simpson founded Occupancy Solutions, LLC to provide on-site operations, human resources, housing program compliance, maintenance, marketing, leasing, training and consulting services for multifamily professionals of market rate, senior and affordable housing communities throughout the United States. Occupancy Solutions assists communities by providing proven, cost-effective techniques and strategies that achieve increased

occupancy, improve resident retention, minimize expenses and increase net operating income.

Ms. Simpson is a licensed real estate broker in Michigan and Arizona, a Certified Senior Real Estate Specialist, a National Apartment Association Education Institute Faculty Member, an Accredited Resident Manager, Certified Assisted Housing Manager and just received 2016 certification as a trainer and coach by John Maxwell. Occupancy Solutions is proud to be a Women Business Enterprise Network certified business. Let Occupancy Solutions create solutions for your community. To learn more about the vast range of services and trainings Occupancy Solutions can provide, please visit www.occupancysolutions.com for more information.

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31

Is It Mold or Mildew?

P

roperty owners and management companies know how hard it is to find and keep good tenants. If a tenant complains about suspected mold, it’s important to take it seriously.

Having vendors in place, (mold consultants and remediation contractors), allows a property owner or management company to react quickly to a mold complaint. A quick reaction keeps the tenant satisfied and is essential in minimizing risks for potential liability concerns. Owners, property management, and builders are being sued in record numbers over issues of mold. There are many avenues for managing microbial issues on a low-key and cost-effective basis that can provide solutions and reduce the potential for liability. This industry has a lot of hype. What is the right course of action?

What you don’t know can cost you money!

The California Department of Health Services describes mold as “…simple, microscopic organisms found virtually everywhere, indoors and outdoors.”

Therefore, there is no such thing as a residence being free of mold spores, as they are found indoors and outdoors.

Mold spores can also be found in dairy products, beer, bread yeast and in many medicines, i.e., penicillin. In Southern California, we are used to associating allergies with the spring and fall Santa Ana wind conditions. The winds cause

32

Apartment News

BY JAMES F. MCCLUNG, JR.

mold spores from grass, trees, shrubs, etc., to become airborne along with other pollutants such as dust. For individuals who are susceptible to allergies, this is a ripe environment for varying types of reactions. Mold has been around for a very long time; early references can be found in the Bible.

Many wonder why mold has become more publicized than ever before. In recent years, testing methods have become more sophisticated, diagnostic capabilities have improved, and the general public has more access to information. Changes in building materials utilized since the 1970’s are more susceptible to mold growth. An example is the former use of lath and plaster walls compared to the current, less expensive use of drywall. Drywall contains a paper backing and lath and plaster does not.

Whenever sufficient moisture is present, the paper backing on drywall may promote the growth of mold. Many potential moisture intrusion sources exist in single and multi-family residences such as bathrooms (sinks, tub, shower enclosures, toilets), kitchens (sinks, dishwashers, icemakers), laundry rooms, and various types of plumbing throughout the structure. There are outside sources that can also affect the interior including, sprinklers (over watering), poor drainage, plugged exterior ground drains, and flowerbeds raised above concrete slab. Of course roof leaks can

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January 2018

also impact the structure.

Mold cannot grow without a moisture intrusion source (i.e., a water leak) and a porous material, (i.e., drywall, carpeting, wood). Mold will usually be embedded in the affected material and cannot be easily wiped off. To remediate mold, it may be necessary to cut out and conduct remediation activities in the affected area(s).

During cold weather, doors and windows tend to be kept closed and a lack of ventilation can become an issue leading to mildew that can often be mistaken for mold. This winter, there has been an increase in tenant complains regarding mold growth in bathrooms, bedrooms, and around windows. The most common complaint is mold growth on bathroom ceilings, walls and grout in the shower. We have all seen how fast a bathroom mirror will fog up from the steam (humidity) of a hot shower. The longer the shower, the more steam (humidity) is produced which will condense on cool surfaces (mirror, ceiling, windows and walls). Without adequate ventilation the humidity will remain on the various surfaces and not adequately dry. This may form a surface fungal growth, which is usually mildew. In addition, without adequate ventilation the humidity will escape into adjoining rooms once the bathroom door has Mold or Mildew? — continued on page 34

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January 2018

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33

Mold or Mildew? — continued from 32 been opened. Again, the humidity will condense on cooler surfaces such as the interior of outside walls and windows.

This condition is more prevalent in rooms located on the north sides of buildings where direct sunlight does not have an opportunity to warm the interior of an exterior wall or window.

A fuzzy type of fungal growth, caused by humidity condensation and lack of ventilation, can also form where there is dust on walls behind dressers, dirt and grime in the corners of windows and window casings. In closets, this fuzzy type of mold may be found on shoes, clothes, etc. Numerous studies have shown the relationship of elevated humidity levels, cool surfaces, and the effects of mildew growth.

Is it mold or mildew? Is your tenant’s complaint real or is it a housekeeping issue? Many times after investigating affected areas, we have found some of the following conditions:

• No water leak; • Elevated humidity levels were due to inadequate ventilation in bathrooms; • Limited usage of heating system to reduce humidity and to warm wall surfaces; • Inadequate housekeeping in showers, around windows, etc.; • Dirt & grime on metal window casings and the window track; • Dirt & grime along a wall causing furniture / bedding limited air circulation.

An easy way to tell if the microbial growth is on the surface vs. embedded in the substrate is to gently rub the surface with tissue. If the growth is easily wiped off, usually it will be a type of mildew. A general cleaning of all surfaces utilizing wet-wiping with an anti-microbial solution can remove excess dust and residual microbial spores. Once the cleaning has

been completed, it will be necessary to find a solution to the elevated humidity levels to prevent a return of the microbial growth. As an example, humidity levels can be reduced in bathrooms through either opening the window or installing a higher efficiency exhaust fan.

For bedrooms, it may be necessary to utilize a portable dehumidifier during the winter months. Through increased housekeeping of walls, windows, closets, furniture, and bathrooms, most microbial growth can be prevented.

The key can be as simple as air movement, keeping surfaces clean, and reducing humidity.

As mentioned above, mold will usually be embedded in the substrate and will need to be cut out to remove it.

Mildew is usually a surface growth and many times can be removed through scrubbing the surface. Regardless of the microbial growth, it is highly recommended that maintenance personnel, Mold or Mildew? — continued on page 67

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Apartment News

From left to right: Randy, Bill, Tim & Sonya

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35

Pulse on the M

A Quarterly Review of Key Financial Dat

3rd Quarter 2017 Update Apartment Data/ Economic Indices

Orange County

USA

3rd Qtr 2015

3rd Qtr 2016

3rd Qtr 2017

3rd Qtr 2015

3rd Qtr 2016

3rd Qtr 2017

49

51

40

4,061

4,210

2,717

$198 Million

$850 million

$496 million

$36.6 billion

$39.7 billion

$39.1 billion

• Actual Average Cap Rate

4.58

4.51

4.07

6.01

5.98

5.80

• Average Gross Rent Multiplier

13.08

15.32

15.47

12.53

13.09

14.32

• Price per Square Foot

$239

$300

$357

$125

$130

$152

$208,750

$283,331

$427,270

$127,123

$129,173

$152,289

Average Rent Level

$1,895

$1,991

$2,056

$1,230

$1,265

$1,294

Annual Effective Rent Growth

4.51%

5.09%

3.25%

5.17%

2.88%

2.28%

Concession Percentage

–.09%

–.09%

–.15%

–.47%

–.62%

–.52%

Average Occupancy Rate

95.79%

96.08%

96.09%

95.34%

95.12%

94.96%

Total Apartment Sales Transactions Total Sales Volume

• Price Per Unit

Average Monthly Employee Wages** Apartment Building Permits Issued by total # of units (not buildings)**

$4,074

$4,067

$4,302

$3,723

$3,837

$3,937

2–4 Units

292

433

485

9,000

9,800

9,800

5+ Units

5,171

5,612

5,814

102,800

115,500

100,000

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

0.7%

1.9%

3.1%

0.0%

1.5%

2.2%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

5.6%

5.0%

4.6%

5.0%

4.9%

4.2%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

36

Apartment News

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January 2018

e Marketplace

ncial Data for the Apartment Investor

New Year Delivers Pop in Fannie/Freddie Loan Limits

T

he new year brings substantially more elbow room to finance 1-4 residential properties. This, because Fannie Mae and Freddie Mac have raised their loan limits by a hefty 6.84% over 2017 levels. Below are the old and new limits: Conforming Loan Limits Units

2017 limit

2018 limit

1 2 3 4

$424,100 $543,000 $656,350 $815,650

$453,100 $580,150 $701,250 $871,450

High Balance Conforming Loan Limits Units

2017 limit

2018 limit

1 2 3 4

$636,160 $814,500 $984,525 $1,223,475

$679,650 $870,225 $1,051,875 $1,307,175

(It should be noted that “High Balance Conforming” loans come with higher interest rates, typically about .25 percentage points above rates for loans within conforming loan limits. High Balance loans are only available in areas deemed “high cost”, which include, not surprisingly, Orange County.)

The 6.84% hike is truly newsworthy.

There had been NO changes in the fannie/freddie limits from 2006 through 2016, before a modest 1.7% increase took effect in 2017.

To clarify, fannie/freddie loan limits (sometimes referred to as “agency” loan

BY NICK LIEBERMAN

limits) are reassessed annually. The calculation formula for any changes in the limits is linked to the national average of US home prices.

The fact that it took eleven years — from 2006 through 2016 — for real estate to regain its pre-recession price levels explains why agency loan limits had been held in check until 2017 when prices were finally retouching 2006 benchmarks. Now that the catch up in home prices is complete, fannie/freddie loan limit annual adjustments should begin to reflect actual year over year US home price gains — this wasn’t the case from 2012 to 2016 when home prices were rising, but the agency loan limits were stuck in neutral due to US home sale prices still mired below their 2006 highwater marks.

The importance of agency loan limits

Fannie Mae and Freddie Mac, which are US government sponsored enterprises, purchase well over 50% of the loans made on 1–4 unit residences in the US. In 2016, the last full year data is available, the agencies funded over a trillion dollars on more than three million 1–4 unit financed transactions.

In short, these agencies are a bulwark of the marketplace. They ARE the 600 pound gorilla. Without their presence and the liquidity they bring, markets values as we know them today would not be sustainable.

It follows that changes in agency loan January 2018

limits impact market psychology and price structures. The higher the fannie/ freddie loan limits, the more “affordable” real estate becomes at higher price points.

As an example, consider an investor shopping for a 4-plex in an Orange County coastal location. She plans to purchase with a 25% down payment given that the agencies impose a 75% loan to value cap on 2-4 unit investment purchases (80% LTV max for owner occupancy).

A property surfaces in Newport Beach with a $1,743,000 price tag. Under 2018 high balance loan limits our investor can get a $1,307,000 first trust deed loan — 75% of the purchase price — leaving her with a $436,000 cash down payment, which is 25% of purchase price.

In 2017, before the fannie/freddie 6.84% increase, the investor would have been limited to the then $1,223,475 loan limit, necessitating an additional $83,525 out of pocket to close the same $1.743 million transaction (the down payment would jump to $519,525, or 29.8% of purchase price).

A year ago, under the 2017 loan limits, a buyer determined to use the full 75% LTV leverage would have been limited to paying no more than $1,631,300 for a 4-plex in order to stay within the then high balance conforming loan limit of $1,223,475 ($1,631,300

www.aaoc.com

Pulse — continued on page 41

Apartment News

37

n o s i G t a r l a u d t u a r a g t es! n o C

We are proud to announce the graduates of the Fall 2017 Certified Housing Provider Education Program. These students worked exceptionally hard to complete this 11-week college-level course and we are proud to announce their success. Congratulations!

Graduates (listed in alphabetical order)

Dennis Acuna Strattford Residential

Chris Downs Downs Properties

Radu Maceanu MZL Properties

Dana Pielea Santa Fe Management

Rashad Aliyev Kapi Residences, Inc.

Ubaldo Flores ACP Property Management

Vianey Marquez Tosoko, Inc.

Estrella Rios Strattford Residential

Claudia Alvarado Mission Oaks Apartments

Patricia Jaburg A & M Properties

Cristina Mendoza Santa Fe Management

Patrick Schwing Wolfe Managing GP Inc.

Dulce Alvarado Santa Fe Management

Monique Jaime Hannah Properties

Donna Osequera ACP Property Management

Carlota Solorio Hilbert Properties

Rebecca Barajas Rondell Homes

Janice Lamirand Walnut Villas

Stephanie Patterson Tucker Properties

Thayida Sweren Hilbert Properties

Charlie Downs Downs Properties

Gina Laroff Laroff Properties

Karen Pfeiffer Community Pride Property

Trisha Vasquez A & M Properties

Juanita Lopez Hilbert Properties

Sonia Picazo FDC Management

Looking to get educated on the rental-housing industry? Don’t miss your chance to learn!!

REGISTER TODAY! Enroll in the Spring 2018 Session of the Certified Rental Housing Provider Program!

Please visit our website at www.AAOC.com or call our offices at (714) 245-9500.

38

Apartment News

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January 2018

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Apartment News

39

Metrics: What’s the Solution?

(Part Three of a Three-Part Series) from Cash In on the Myths of Real Estate

W

hen making an investment decision — be it to hold, sell, refinance, buy or exchange — you have to look at the numbers. And one’s choice of quantifying tools — i.e. metrics — is crucial to this process.

My last two articles in Apartment

News Magazine introduced how metrics can be both used and abused. Starting with Cash-on-Cash as reviewed in November, the following month I continued my examination with a close-up look at Capitalization Rates.

Now I am reviewing two more tools

By William R. Gorman Real Estate Broker/Owner, MBA AAOC Past-President

— Gross Rent Multiplier and Price per Door. Again, although often relied upon by many real estate investors to determine their course of action, these methodologies have some serious flaws.

Just like Cash-on-Cash and Capitalization Rates, both of these tools only look at

9-3 Cash-on-cash, cap rate, gross rent multiplier, and price per door are the best ways to evaluate income properties.

Continuation of Bill’s Truth: 3. Gross Rent Multiplier (GRM) is another tool that relies upon current numbers to determine value. The GRM is the ratio of the price of a real estate investment to the property’s annual rental income before taxes, insurance, and other expenses. It is derived from easily obtainable market data — i.e. rents. The formula used to calculate the Gross Rent multiplier is: Gross Rent Multiplier = Sales Price/Gross Annual Rent In basic terms, the GRM is an indication of how much people are willing to pay for a stream of income.

For the investor, a higher GRM is less attractive than a lower one. Like capitalization rates, gross rent multipliers are grouped together into one GRM that investors use for comparison purposes by property type in a specific area.

4. Price Per Door: This tool is basically derived from price divided by number of units. Best used to compare identical units, price per door only gives an indication of value without particular consideration as to the actual income/ expense numbers or any other variables.

All four of these metrics tend to be used as a shortcut means of establishing the price or the value of a property. However, these tools all ignore the big picture, which is how much money are you actually going to make?

Internal Rate of Return (IRR) treats your equity dollars as if it were money in the bank and focuses upon the cash down payment, cash generated over multiple years, and net cash proceeds from the sale.

Remember, as discussed previously, in calculating the IRR of a property you need to set a future date for the time of sale and make projections about what is going to happen to your stream of income (cash flow) during the ensuing period, and about what will be the sales price.

By deciding what you want your return to be, you can actually work backwards and use that IRR to determine what price you should pay for a property today.

Cash In: Applying various metrics is useful, but you still have to look to the future. Take the time to calculate your IRR.

40

Apartment News

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January 2018

one year of operations. That can be very dangerous.

The final metric that I am addressing — Internal Rate of Return — offers a much more viable alternative.

Some investors believe that IRR is not a reliable tool, because it does require making projections about the future.

Yet that is exactly what all of us do when we purchase an income property.

I do not know of a single investor who buys today thinking that all of the relevant numbers — rents, expenses, taxes and, especially, interest rates are going to remain stagnant. Some may ignore that change is a basic fact of life, but savvy investors are willing to do their homework and made educated guesses as to what the future will bring.

The smartest investors will also take a look at what I call Intrinsic IRR. This is the secret sauce to my success. Next month, I will share with you what Intrinsic IRR means and all of the various ways that this tool can be applied in your own decision-making.

About the Author: William R. Gorman, MBA and CCIM, who founded WR Gorman & Associates in 1972, is joined by his son, Tim Gorman, who is a CPA and Broker; along with Randy Combs, MBA and Broker; plus Sonya Loera, Realtor.

Bugs? Call Kevin Perhaps you have experienced “bugs” in your computer software. Nearly everyone has at some point and then they have to call an IT specialist to sort it out and get the “bugs” out.

The same goes for your insurance coverage. In almost all reviews we’ve conducted, we have found “bugs” in their insurance program. Most are not done intentionally by the agent or insurance company. Usually it is a result of trying to do too much by the insurance agent in an understaffed office.

PHD Insurance Brokers has a seasoned trained staff that will take their time to review your insurance portfolio. Not only will they be taking adequate time to review your situation, they will also be working with photos from an inspection performed by Kevin Hendrie. Kevin has over 10 years of experience surveying and taking photos before the review and quoting even takes place.

Clients have told us about being cancelled by a well-intentioned agent who felt it was their duty to always come in with the lowest premium. Often this approach backfires because the quoting company makes the coverage effective and then does the inspection. In many cases, the inspector finds a problem, tells the insurance underwriter and the policy is cancelled. This usually necessitates the apartment owner to go into a non-standard market for a year or more with substantially higher premiums. This is why it is crucial that an inspection is done prior to being quoted by an insurance company. Avoid having a cancelled policy due to the “bugs” being found after the policy is in place.

Call us now at (800) 640-4743 or (714) 534-6310 for a competitive quote with the “bugs” out at the start of the quoting process.

Call today.

Pretend you are Marty McFly and look “Back to The Future.

Lee Hendrie President/CEO Author, Speaker, Consumer Advocate

Pulse — continued from 37 X 75% = $1,223,475). Thus, the 2018 increased loan limits “allow” the investor to pay $108K more for this top end OC 4-plex assuming use of 75% LTV max agency loan leverage, as compared to the 2017 loan limit model.

Bottom line: The robust increases in agency loan limits will only bolster already strong 1–4 unit property values in OC and nationwide. Happy New Year!

Call 800 640-4743

www.phdinsurancebrokers.com info@phdinsurancebrokers.com License # 0462338 January 2018

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Apartment News

41

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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Walk to beach, shopping, the pier, etc.

Property has been in the same family for many years and is an incredible opportunity with its location and size of the units.

WANT TO SELL YOUR APARTMENTS BUT DON’T WANT TO MANAGE MORE UNITS AND HATE PAYING TAXES? I HAVE A SOLUTION FOR YOU. MIKE THORNTON | REALTOR® | #1 APARTMENT AGENT IN O.C.* MICHAEL@STANFIELDREALESTATE.COM *Based on information from California Regional Multiple Listing Service, Inc. and/or other sources for number of apartment properties sold from 1/1/10 through 12/31/15. HÔM Sotheby’s International Realty and the HÔM Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. HÔM Sotheby’s International Realty is independently owned and operated. Sean CalBRE 01024996 Mike CalBRE 01236638 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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January 2018

949.689.7587

A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Capistrano Pointe — Lyon Living Canto Properties Casa Madrid — Lyon Living Dugan Properties Laroff Properties F Roberts Construction & Properties Forest Glen — Lyon Living Huntington Continental — Lyon Living Huntington Reef — Lyon Living La Russa Property Las Palmas — Lyon Living Nineteen01 — Lyon Living Orange Grover — Lyon Living Pacific Pointe — Lyon Living Sandpointe — Lyon Living Sedona — Lyon Living The George — Lyon Living The Marke — Lyon Living The Vineyards — Lyon Living Trabuco Highlands — Lyon Living Welcher Properties

New PSC Members AP Staffing 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 Contact: Teresa Mendoza (949) 783-8350

Fenn Termite & Pest Control 7322 Walnut Avenue Buena Park, CA 90620 Contact: Hillary Day (714) 736-9000

CORT 2450 Main Street Irvine, CA 92614 Contact: Aimee Palmer (949) 852-0711

Universal Site Services 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 Contact: Shilo McGrew (213) 215-4867

For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

January 2018

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Apartment News

43

Where else but at…

Medicine Cabinets

FOR ALL OF YOUR APARTMENT NEEDS

Hill Bros & Life Paint Decks (Magnesite & Concrete )

WE CARRY: 1) APPLIANCES: stoves, air conditioners, wall furnaces; dishwashers; OTR microwave; wall ovens, cooktops; water heaters, range hoods & appliance parts 2) FLOORING MATERIALS: carpet, vinyl sheet, planks, 12x12 & 18x18 tile 3) PLUMBING: toilets; kitchen and bathroom faucets; shower valves, repair parts for Mixet, Pfister, MOEN & Delta 4) ELECTRICAL: ceiling fans, indoor & outdoor light fixtures, repair parts

Wall Oven: Brown or Maytag

Gas or Electric 20”, 24”, 30”

5) LOCKSETS: entry, double or single cyl deadbolts, privacy and passage locks; dummy knobs 6) REPAIR PARTS: for windows, kitchen drawers & cabinets, shower doors, screening materials, exhaust fan motors 7) VARIOUS OTHER NEEDS: garbage disposers, exhaust fan motors, vertical mailboxes, closet doors, medicine cabinets, cutting boards, deck paints, maintenance coating paints, vertical blinds sets & parts; hose bibs and lock, cleaning chemicals

COME ON DOWN TO SEE WHAT WE CARRY. 6420 Roland Street • Buena Park, CA 90621 Tel. (714)562-0800 • Fax (714)562-0707

Vertical Blinds (We customize to your opening onsite) Miniblinds (Aluminum or vinyl)

Vertical Mailboxes $35.35/door

Closet Doors: Vinyl or Mirrored

Cooktops: 24”, 30”, 36”

Dishwasher: 18” or 24” Hotpoint or Frigidaire Range Hoods: 24”, 30”, 36”, 42”

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Apartment News

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January 2018

PRODUCT & SERVICE COUNCIL MEMBERS’

Buyer’s Guide All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Parakeet Brad Huber 46 N. University Ave Provo, UT 84606 (801) 690-7980 brad.huber@goparakeet.com — www.2goparakeet.com

Accounting Services Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Accounting Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com Outsourced accounting, tax credit and management consulting.

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

The fastest growing property management software in the industry.

Air Conditioning & Heating Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Major appliances for apartments.

Advertising firm specializing in Websites, Search & Social Media Marketing.

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Apartment Rental Publications & Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

Antimicrobial Services Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

#1 nationwide provider of information and advertising services.

Product & Service Council — continued on page 46

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Apartment Market Research Data 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

ALN Data Laura Reese-Williams 2611 Westgrove Drive, Ste 104 Carrollton, TX 75006 (972) 932-2553, Fax (972) 931-6251 sales@alndata.com — www.alndata.com Apartment data and market research.

January 2018

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Apartment News

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Product & Service Council

Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

continued from page 45

For Rent Media Solutions Jason Villarreal 32 Executive Park, Suite 150 Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com Orange County Register Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328 entPath Laura Lemansky 6285 E. Spring St. Long Beach, CA 90808 (949) 943-5177 llemansky@rentpath.com Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Major appliances for apartments.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Apartment/Student Housing

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Advising clients with acquisition and dispositions of their apartment units.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Text messaging services to help communicate with your customers.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Appliances Sales, Service & Leasing

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

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Apartment News

Appraisal Lee Walker Appraisals Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 www.leewalkerappraisals.com

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Asphalt Sales & Service M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

www.aaoc.com

January 2018

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Asset Management Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Attorneys Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 72 for the location of our ad.

Fisher & Phillips, LLP Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

Provide legal services on all employment related issues and Fair Housing discrimination claims.

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Bath Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Complete kitchen and bath restoration and refinishing company.

Apartment Turnover Specialists.

See the Advertisers Index on Page 72 for the location of our ad.

Custom & standard cabinets for all areas. No job too small!

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Product & Service Council — continued on page 48

Get covered today!

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Boiler Systems Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net Water Heater/boiler service and installation.

Cabinets Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Fashion styles may change. Our commitment to our clients won’t.

Farmers was founded in 1928, a year before the crash. Back then, when others paid claims with IOUs, we paid cash. For over 80 years, we’ve followed a conservative investment approach. We don’t invest in junk bonds or financial derivatives. We are Farmers Insurance. And we are over 15,000 agents strong.

CURRENT SAVINGS OFFERS

Your local Farmers agent currently offers savings for: Home

Auto

Life

Business

Condo

Renters

farmers.com for a complete listing of companies. Not all insurers are authorized to provide insurance in all states. Coverage is not available in all states.

Life Insurance issued by Farmers New World Life Insurance Company, 3003 77th Ave SE, Mercer Island, WA 98040.

Protecting Your Investment is my Top Priority.

949.943.3610

RICK HACKETT

Your Local Agent| CA License # 0832675

rhackett@farmersagent.com 33161 CAMINO CAPISTRANO, STE K2 SAN JUAN CAPISTRANO, CA 92675

January 2018

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Apartment News

47

Product & Service Council

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

continued from page 47 Carpentry

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

Cleaning Service

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Carpet Sales & Service

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

Carpet Cleaning Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net Apartment Turnover Specialists.

IS THE WORLD MOVING TOO FAST FOR YOU?

See PHD Insurance Brokers’ President Leland Hendrie’s letter on page 19.

Call us at (714) 534-6310 or (800) 640-4743 Email us at info@phdinsurancebrokers.com Visit our website at www.phdinsurancebrokers.com

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com

See the Advertisers Index on Page 72 for the location of our ad.

Coin-Operated Laundry Equipment ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com Appliance Warehouse Ron Parent 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 rparent@appliancewhse.com CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302, Fax (626) 968-0643 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

License #0462338

PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

c&cpaving

ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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January 2018

Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Ste 750 Santa Ana, CA 92707 (949) 266-7000, Fax (714) 210-3777 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958

Coin-operated laundry equipment. See the Advertisers Index on Page 72 for the location of our ad.

Precision Concrete Cutting Bill Hokans 650 S. Grand Ave. Santa Ana, CA 92705 (657) 245-3400, Fax (801) 855-7150 bill@safesidewalks.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Collections

Construction Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com

Product & Service Council — continued on page 50

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Commercial Patio Heaters AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

See the Advertisers Index on Page 72 for the location of our ad.

Communications RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com

Concrete Maintenance & Repair M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

January 2018

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Product & Service Council continued from page 49

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com

Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426, Fax (909) 620-4400 rstrzalka@rosepaving.com — www.rosepaving.com

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com

Multifamily brokerage and advisement services.

See the Advertisers Index on Page 72 for the location of our ad.

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Parking lot maintenance.

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

Consulting 2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

Outsourced accounting, tax credit and management consulting.

Advising clients with acquisition and dispositions of their apartment units.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

We help homeowners defer or reduce capital gains taxes.

Product & Service Council — continued on page 52

Serving California Since 1956

Coin-Operated

WASHERS/DRYERS Commission • Lease • Sales • Repairs Parts • Coin Boxes • Residential Services

QUALITY SERVICE AND INSTALLATION TOLL FREE

1-800-473-8812

714-633-1811

We Offer to You: • Commission Plan • Lease Plan • Purchase Plan

• Apartments • Condominiums • Any Type of Location

NATIONAL SERVICE 845 N. Commerce St. Orange, CA

50

Apartment News

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A full service firm to provide legal representation to apartment owners and managers on any issue, including: • Tenant disputes • Evictions • Enforcement of rules • Mold or other habitability issues • Fair Housing • American with Disabilities claims • Workplace harassment • Discrimination We are mindful of litigation costs. We prepare personalized litigation plans. Your protection is our priority. www.wzllp.com Terence P. Carney tcarney@wzllp.com

Thomas B. Cummings tcummings@wzllp.com

1 Corporate Park Suite 200 Irvine, Ca 92606 Tel. No. (949) 975-1000 Fax (949) 756-0517

January 2018

We want to tell you about your roofing problems when it is sunny, rather than you telling us about your roofing problems when it is raining!

Missing Asphalt Shingles

Debris in Rain Gutters

Missing or Cracked Composite Shingles

Damaged or Missing Wood Shingles

Failing Flat Roof Repair

Cracked Mortar

Overlooking these issues will cost you more in the long run.

You may have hidden leaks that could be leading to $1000s of unnecessary damage while increasing your heating and cooling bills.

CA License #910068

714-538-3330

Affordable and Reliable • Fully Insured • Re-Roofing and Repairs January 2018

www.aaoc.com

Apartment News

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Product & Service Council continued from page 50

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

NEXT LEVEL Property Solutions, LLC Marie Kaplan (949) 244-2974 mariek@nextlevel-ps.com — www.nextlevel-ps.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Countertops

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Deck Coatings, Magnesite Repairs, Waterproofing A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

See the Advertisers Index on Page 72 for the location of our ad.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Doors & Windows Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Liquid Amber Designs Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Drain Cleaning

Laminate, quartz & granite available. No job too small.

The Countertop Factory Shae Askew 2740 E. Coronado Street Anaheim, CA 92806 (562) 944-2450, Fax: (562) 9442470 info@thecountertopfactory.net — www.thecountertopfacory.net

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

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January 2018

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984 lbaldwin@lahydrojet.com

Draperies/Blinds/Window Coverings Apex Window Décor Deepa Gorajia 1108 E. Katella Avenue, Suite C-1 Orange, CA 92867 (714) 532-2588, Fax (714) 532-2466 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electrical KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Electric Vehicle Products American Appliance Rentals Gil Brenner 14252 Culver Dr Ste #A329 Irvine, CA 92604 (714) 834-0530, Fax (714) 834-0853 gil@rentafridge.com — www.rentafridge.com

Appliance rentals and purchase solutions for properties and residents.

See the Advertisers Index on Page 72 for the location of our ad.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Electric wiring & installation of car charges & charging stations.

Product & Service Council — continued on page 54

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January 2018

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53

Product & Service Council continued from page 52 Electronic Signature DocuSign Tiffany Tanquary 221 Main Street, Suite 1000 San Francisco, CA 94105 (866) 219-4318 tiffany.tanquary@docusign.com — www.docusign.com

DocuSign allows people to manage documents anytime, anywhere, on any device, securely.

Environmental Consulting & Training American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Environmental Services A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Apartment News

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com

Evictions

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

54

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

www.aaoc.com

January 2018

Brennan Law Group Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Mike@MBrennanLaw.com — www.MBrennanLaw.com

See the Advertisers Index on Page 72 for the location of our ad.

Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor PO Box 28270 Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction. See the Advertisers Index on Page 72 for the location of our ad.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — tcummings@wzllp.com — www.wzllp.com Defense of Landlord/Tenant, Premises Liability and Employment Matters.

See the Advertisers Index on Page 72 for the location of our ad.

Fencing & Gates Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Financial Planning HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Fire & Flood Restoration A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Emergency Services Restoration, Inc. Yvette Duran 4435 W 153rd Street Lawndale, CA 90260 (800)540-5532 x 153 shirleyf@esr24.com — www.esr24.com

Water damage restoration for clean, grey, sewage mitigation of in, under, and around structures.

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Rainbow International of Orange County Debbie Robinson 1274 N. Red Gum St. Anaheim, CA 92806 (888) 778-3492 rbwoc.debbierobinson@gmail.com — www.rainbowintl.com/orangecounty Restoration Management Company Michelle Lopez 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com Shield Fire Protection Matt Sather 29391 Valerio Court Laguna Niguel, CA 92677 (949) 388-6556, Fax (949) 613-8367 matt@shireldfireprotection.com — www.shieldfireprotection.com NFPA 25 Fire Sprinkler inspections and 5 year re-certifications, repairs, service and maintenance

Fitness Equipment

Garage Doors

Opti-Fit Fitness Solutions Stephan Hermann PO Box 6716 Folsom, CA 95763 (916) 880-5554, Fax: (866) 274-3488 stephan@opti-fit.com — www.opti-fit.com Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com

Republic Garage Doors Gayle Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

See the Advertisers Index on Page 72 for the location of our ad.

General Contractor A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

Flooring Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com

Total floor acre, flooring, upholstery care, restoration.

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Product & Service Council — continued on page 56

Apartment Turnover Specialists.

Turnaround Solutions, LLC Geoff Miller 134 Lomita El Segundo, CA 90245 (310) 873-7331 geoff@turnaroundsolutions.info — www.turnaroundsolutions.info Urban Surfaces Cynthia Bozarth 1121 Olympic Drive Corona, CA 92881 (951) 223-4645 cynthia@urbansurfaces.com — www.urbansurfaces.com V & S Carpet and Flooring Jessica Garcia 17208 Roseton Ave. Artesia, CA 90701 (562) 668-0067, Fax (562) 601-8144 marketing@vscleaning.com — www.vsflooring.com See the Advertisers Index on Page 72 for the location of our ad.

Furniture Rental AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (213) 259-4367, Fax: (323) 728-2143 sreyes@rentfurniture.com — www.rentfurniture.com Furniture rental for residents.

CORT Aimee Palmer 2450 Main Street Irvine, CA 92614 (949) 852-0711 Aimee.palmer@cort.com — www.cort.com

Cost-effective, convenient & hassle-free — furniture rental is the smart, flexible alternative for times of transition.

January 2018

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Apartment News

55

Product & Service Council continued from page 55

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsciconstruction.com — www.fsiconstruction.com General Contractor.

Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com

Handyman Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432 Ext. 113, Fax (562) 946-1105 henryh@lndappl.com — www.lndappl.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Insurance

See the Advertisers Index on Page 72 for the location of our ad.

South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Heating & Air Conditioning

Brian Berg Insurance Services, Inc. Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320, Fax (805) 715-7032 mattw@wardlowinsurance.com — www.wardlowinsurance.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085, Fax (949) 660-8018 srgalusha@morsco.com

Insurance brokers specializing in apartments and commercial property.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000, Fax (714) 966-3013 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 72 for the location of our ad.

Major appliances for apartments.

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line DRE #01141711 Full Service Management Company Se Habla Español Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Ask for: Ray Roberts, RPA 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

56

Fax (562) 430-0693

Apartment News

www.aaoc.com

www.rayrobertsrealty.com January 2018

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610, Fax (949) 943-3611 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 72 for the location of our ad.

ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Independent insurance brokerage representing commercial building owners and operators.

NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500, Santa Ana, CA 92705 (714) 975-8429, Fax: (714) 975-8966 eric.r.marrs@nfp.com — www.nfp.com Commercial, Personal & Health Insurance.

PHD Insurance Brokers, Inc. Kevin L. Hendrie 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 KHendrie@phdinsurancebrokers.com

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured). See the Advertisers Index on Page 72 for the location of our ad.

Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com — www.reyinsuranceservices.com State Farm — Sarah Atkinson Agency Sarah Atkinson 15061 Springdale Street, Suite 101 Huntington Beach, CA 92649 (714) 892-3351, Fax (714) 373-5519 sarah@atkinsonagency.com Providing insurance and financial services.

The Liberty Company Insurance Brokers, Inc Gary A. Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com ” www.libertycompany.com

Real Estate Insurance specializing in multi-family. See the Advertisers Index on Page 72 for the location of our ad.

Interior Design Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com

Internet Services Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maaile@knockrentals.com — www.knockrentals.com SatisFacts c/o Internet Brands Jen Piccotti 909 N.Sepulveda Blvd., 11th Floor El Segundo, CA 90245 (866) 655.1490 Ext. 110 piccotti@satisfacts.com — www.satisfacts.com

Multifamily’s leading resident feedback, retention, and reputation management solution providers.

Zillow Rental Network Russ Pengelly 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 515-8234 russp@zillow.com — www.zillow.com

Janitorial Services S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Junk Removal Junk Studz, LLC Ben Pourcho 120 Tustin Avenue, Suite C #1125 Newport Beach, CA 92663 (949) 315-8999 junkstudz@gmail.com — www.junkstudz.com

Kitchen Renovations Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

See the Advertisers Index on Page 72 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net South Coast Construction & Repair Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (800) 541-1967, Fax (949) 287-6293 sales@southcoastconstructionandrepair.com www.southcoastconstructionandrepair.com

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl

See the Advertisers Index on Page 72 for the location of our ad.

Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Vacancy Turnovers, Demolition, Roofing, Fencing, Windows & Doors, Cement, Fully Insured. See the Advertisers Index on Page 72 for the location of our ad.

Luther Burbank Savings Warren Ramsey 20 Pacifica, Suite 600 Irvine, CA 92618 (949) 999-9712 www.lutherburbanksavings.com Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

Landscapes/Hardscapes BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Critical Environments, Inc. Christy Babbitt 2973 Randolph Ave Costa Mesa, CA 92626 (714) 323-9138 cbabbitt@criticalenv.com — www.criticalenv.com

Lighting Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Landscape maintenance, management, construction and arborcare.

See the Advertisers Index on Page 72 for the location of our ad.

Forever Lawn Pacific Coast Denise Karmie 2763 Enclave St NW Uniontown, OH 44685 (951) 335-4534 denise@pc.foreverlawn.com — www.foreverlawn.com/pc

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Sales and installation of synthetic turf products.

Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

Interior/exterior lighting installation, maintenance & service.

Mailboxes Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com

See the Advertisers Index on Page 72 for the location of our ad.

Maintenance, Repairs, Products

Lending Institutions Bank of America Mortgage Brett Robinson 1200 Newport Center Dr., #250 Newport Beach, CA 92660 (949) 467-7314 brett.robinson@bankofamerica.com CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 72 for the location of our ad.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

January 2018

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Product & Service Council — continued on page 58

Apartment News

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Product & Service Council continued from page 57

Bar-B-Clean Bryan Weinstein 24655 Las Patranas Yorba Linda, CA 92887 (818) 470-6350 bryan@bar-b-clean.com — www.bar-b-clean.com

Barbecue cleaning, repair, maintenance and replacement

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Marketing

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

See the Advertisers Index on Page 72 for the location of our ad.

FSI – Total Floor Care Bethany Legler 3033 Oak St. Santa Ana, CA 92707 (657) 249-0594 bethany.legler@servicesbyfsi.com — www.servicesbyfsi.com Total floor acre, flooring, upholstery care, restoration.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 derrick@kdelectric.com — www.kdelectric.com

KnockRentals.com Maile Eubank 999 N. Northlake Way Seattle, WA 98103 (559) 930-2234 maaile@knockrentals.com — www.knockrentals.com Lease Labs Mark Ham 2251 San Diego Ave, Suite A-150 San Diego, CA 92110 (619) 233-4700 mark@leaselabs.com — www.leaselabs.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Apartment News

See the Advertisers Index on Page 72 for the location of our ad.

Paint Sales & Service

Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Nova Contractors, Inc. Robert Younesian 2625 Rousselle Street Santa Ana, CA 92707 (714) 656-4401, Fax (714) 544-9820 Robert@novacontractors.net — www.novacontractors.net

Mold Remediation

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 72 for the location of our ad.

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com

Moving & Mobile Storage Right Movers Tim O’Green 2631 Michelle Dr. Tustin, CA 92780 (714) 800-3559 tim@rightmovers.biz

Odor Removal Biosweep of North Orange County Rick Hatlelid 2544 W. Winston Rd. #L-3 Anaheim, CA 92804 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

58

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Primo Fitness Kristen Marangi 1909 S. Susan Street Santa Ana, CA 92704 (714) 957-2765 Kristen@primofitnessUSA.com — www.PrimoFitnessUSA.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Ornamental Iron

CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Color Design Development Group Kimberly Laten 8390 E. Via de Ventura, Suite #F110-117 Scottsdale, AZ 85258 (480) 251-7757 kimberly@colordesignllc.com — www.colordesignllc.com EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

Electrical service, repairs, maintenance, new construction, remodels & tenant improvements.

Servpro of Huntington Beach Jennifer Vejar 5362 Oceanus Dr, Unit D Huntington Beach, CA 92649 (714) 841-1695 office@servpro10481.com

www.aaoc.com

January 2018

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

Apartment Turnover Specialists.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 72 for the location of our ad.

S M Painting Corp Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 (714) 322-9006 salvadormunguia@yahoo.com

See the Advertisers Index on Page 72 for the location of our ad.

Turnaround Solutions, LLC Geoff Miller 134 Lomita Street El Segundo, CA 90245 (310) 374-9400, Fax (310) 974-9415 Geoff@turnaroundsolutions.info — www.turnaroundsolutions.info We are a full service company specializing in interior renovations and unit turns.

Parking Enforcement Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com

Patrol Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Pest Control Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Coastal Risk Management Tony Nocera 299 Nieto Avenue Long Beach, CA 90803 (888) 822-6653 tony@coastalriskmanagement.com www.coastalriskmanagement.com

Fenn Termite & Pest Control Hillary Day 7322 Walnut Avenue Buena Park, CA 90620 (714) 736-9000 Hillary.day@fennpest.com — www.fennpest.com Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Plumbing, Contractors & Supplies ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Ste. 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Heat treatment equipment & training for bedbugs.

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Lloyd Pest Control 566 E. Dyer Rd. Santa Ana, CA 92707 (714) 979-6021 info@lloydpest.com — www.lloydpest.com

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Termite Terry Pest Control Terry Singleton 785 W. 17th St. Unit G Costa Mesa, CA 92627 (949) 631-7348 email@termiteterry.com Western Exterminator Jason Bennett 305 N. Crescent Way Anaheim, CA 92801 (714) 517-9000, Fax (714) 533-1199 jbennett@west-ext.com — westernexterminator.com

See the Advertisers Index on Page 72 for the location of our ad.

Enovative Group Derek Beyer 242 Hampton Drive Venice, CA 90291 (714) 580-8150 admin@enovativegroup.com — www.enovativegroup.com

Manufacturer of Demand Controls For Domestic Hot Water Systems.

Residential and commercial pest control and termite control since 1921.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

General contractor specializing in environmental services and pest management. See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 60

January 2018

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Product & Service Council

Property Management

continued from page 59

Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com Multifamily brokerage and advisement services.

See the Advertisers Index on Page 72 for the location of our ad.

Pressure Washing Universal Site Services Shilo McGrew 1440 N Harbor Blvd, Ste 900 Fullerton, CA 92583 (213) 215-4867 smcgrew@universalsiteservices.com

Consensys Property Management Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400, Fax (714) 772-5522 laureld@consensyspm.com — www.consensyspm.com CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Apartment Financing

• 2– 4 units

• 5+ units

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111, Fax (714) 879-0113 pdunlap@dpgre.com — www.dpgre.com

“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

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JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — denise@jle1.com

See the Advertisers Index on Page 72 for the location of our ad.

L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Full service property management provider for 16+ units.

LoCali Management Group Nathan Poth 1109 Victoria St. #C Costa Mesa, CA 92627 714-747-9074 Nathan@livinglocali.com — www.livinglocali.com Boutique style property management.

The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California. See the Advertisers Index on Page 72 for the location of our ad.

Monterey Group 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Reynolds Realty Advisors Elizabeth Reynolds 3844 Atlantic Ave Long Beach, CA 90807 (866) 613-7772, Opt 3, Direct (949) 278 3430 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Entrata Jordan Lewis 2912 Executive Parkway, Suite 100 Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com — www.entrata.com

Property Management Staffing & Training BG Multifamily Jay Lopeman 3330 Cumberland Boulevard, Suite 500 Atlanta, GA 30339 (678) 873-0728 jlopeman@bgmultifamily.com — www.bgmultifamily.com

The fastest growing property management software in the industry

iSuite360 17901 Von Karman Ave, Suite 600 Irvine, CA 92614 (800) 217-2169 christopher@isuite360.com RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Most trusted recruiting & staffing resource provider in the multifamily industry for 30 years.

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Product & Service Council — continued on page 62

Text messaging services to help communicate with your customers.

See the Advertisers Index on Page 72 for the location of our ad.

Satellite Management Co. 1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777 South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com

Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

Steadfast Management Company, Inc. Anissa Kennedy 18100 Von Karman Ave #500 Irvine, CA 92612 (949) 623-7722, Fax (949) 777-8222 akennedy@steadfastmgmt.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217, Fax (714) 560-9430 info@sullivanpm.com — www.sullivanpm.com

40 Years of Property Management Experience in Orange County.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com WSH Management Anthony Sandoval 18881 Von Karman Ave., Suite 720 Irvine, CA 92612 (949) 748-8200, Fax (949) 748-8220 www.wshmgmt.com

Pest Control for Professionally Managed Properties OFFICE

RETAIL

INDUSTRIAL

RESIDENTIAL

Eco-Friendly Solutions | Serving Southern California

15+ years of experience in managing multi-family and senior apartments.

Property Management Software Ascent Multifamily Accounting Mike Ballard 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com — www.multifamilyaccounting.com

Pest Control

Pigeon Control

Termite Control

Rodent Control

Bee Control

Gopher Control

Outsourced accounting, tax credit and management consulting.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

1.877.522.2377 | www.AccessExt.com January 2018

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Product & Service Council

Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 info@wrgorman.com

Real Estate/Investments

continued from page 61

JWilliams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com Point Blank Consulting Julie Blank 17 Fanpalm Irvine, CA 92620 (714) 227-4363 pointblankconsulting1@gmail.com — www.pointblankconsulting.net Provides property management & consultation services in the multifamily industry.

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5657, Fax (510) 903-2586 sales@renoirstaffing.com — www.renoirstaffing.com

For 30 years, we have provided qualified employees to the property management industry.

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Rain Gutters Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

2-1-1 OC Timothy McDaniel 1505 E 17th St #108 Santa Ana, CA 92705-8520 (714) 288-4007 housing@211oc.org — www.211oc.org

See the Advertisers Index on Page 72 for the location of our ad.

HUD consultant, landlord incentives for Section 8, Education workshops.

See the Advertisers Index on Page 72 for the location of our ad.

CBRE – OC Multifamily Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 725-8655 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

We help homeowners defer or reduce capital gains taxes.

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 72 for the location of our ad.

Colliers International – Brett Bayless Brett Bayless 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 887-2465 brett.bayless@colliers.com

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Ste 600 Irvine, CA 92614 (949) 201-8817, Fax (949) 371-8360 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

Marcus & Millichap Jonathan Giannola 19800 MacArthur Blvd., Ste 150 Irvine, CA 92612 (949) 419-3274, Fax (949) 833-0701 jonathan.giannola@marcusmillichap.com www.marcusmillichap.com See the Advertisers Index on Page 72 for

Multifamily brokerage and advisement services.

Colliers International – Pat Swanson Pat Swanson 3 Park Plaza Ste 1200 Irvine, CA 92614 (949) 724-5564 pat.swanson@colliers.com

the location of our ad.

Advising clients with acquisition and dispositions of their apartment units.

CoreLogic Norma Patrick PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 npatrick@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Creative Investment Group, LLC Catherine Robinson 34281 Doheny Park Rd., #7118 Capistrano Beach, CA 92624 (949) 369-7777, Fax (949) 498-8811 CR@CatherineRobinson.com — www.CatherineRobinson.com

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com Prestige Property Management Brad Clark 1500 Adams Ave., Ste #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com

Full Service Real Estate. See the Advertisers Index on Page 72 for the location of our ad.

Exchanges, Mailbox Money Properties, Units, Commercial Nationwide for Buyers and Sellers.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 72 for the location of our ad.

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

ProActive Realty Investments Rita Aguila 1913 E. 174th Street, Ste 217 Santa Ana, CA 92705 (714) 541-3138, Fax (714) 541-3149 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 72 for the location of our ad.

Product & Service Council — continued on page 64

See the Advertisers Index on Page 72 for the location of our ad.

Put 20 Years of Property Management Experience to Work for You • All Repairs and Rehab Performed by Licensed General Contractor at Discounted Rates

2 UNITS — COSTA MESA

• All Monthly & Annual Statements Prepared by our In-House CPA • Vacant Units Made Rent-Ready in 7 Days • Routine Inspections Performed to Prevent Large Repairs

”Thank you for getting our unit rented before it was even rent-ready; we are very pleased with your service. Our previous management company nickel & dimed us on the expenses every month, but we don’t have that problem with you.” — Barbara C., AAOC Member

Paul Rosow Real Estate Broker CA BRE # 01205240

paul@southcoastrealestatebroker.com • www.southcoastrealestatebroker.com

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800-541-1962

NEW Stain Resistant Carpet

1

Vinyl Planks from

1

New Pad $ 15 Includes and Installation

$ 15 (material only)

Strong Durable Plush Carpet

Laminate Flooring from

sq. ft.

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New Pad $ 25 Includes and Installation sq. ft.

sq. ft.

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$ 15 (material only) sq. ft.

Many Other Selections for Residential and Commercial Carpet at the Same Low Price

40

Years in Orange County!

• Carpet • Vinyl • Tile

• Laminate and Wood • Luxury Vinyl Planks and Tiles

An Excellent Service Record with Many Satisfied Customers

(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Sat. 10:00 A.M. to 2:00 P.M. Closed Sunday LICENSE #1014622

January 2018

www.aaoc.com

Apartment News

63

Product & Service Council continued from page 62

Realtors Commercial Alliance of Orange County (RCAOC) Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com South Coast Real Estate & Property Management Paul Rosow 1927 Harbor Blvd #370 Costa Mesa, CA 92627 (714) 612-6085 paulsccr@gmail.com Real estate brokerage and property management. See the Advertisers Index on Page 72 for the location of our ad.

SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

Interstate Restoration Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com — www.interstaterestoration.com 24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Service First Restoration Inc. Carolyn Padilla 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (855) 883-4778 carolynp@callservicefirst.com — www.callservicefirst.com WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Resident Screening TransUnion Kyle Nelson 6430 S. Fiddlers Green Circle, Suite 500 Englewood, CO 80111 (312) 402-3472 kgnels@transunion.com — www.Rentalscreening.transunion.com

Reconstruction A-Z Property Services Joe Galindo P.O. Box 1574 Anaheim, CA 92815 (714) 910-3160, Fax (714) 844-9251 joe@a-zps.com — www.a-zps.com

TransUnion offers resident screening and analytics to multifamily operations.

Roofing CBCI Construction Jonathan Reeves 10015 Muirlands Blvd #E Irvine, CA 92618 (949) 542-7265 jreeves@cbcicontruction.com — www.cbciconstruction.com Guardian Roofs by Sudduth Construction Inc. Steve Sudduth 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619, Fax (714) 633-3697 Guardianroofsbookkeeping@gmail.com — www.guardianroofs.com

Water, Fire, Mold, Sewage, Odor Restoration. Interior & Exterior Repairs.

Anderson Group International Sophia Hackler 2160 Mars Court Bakersfield, CA 93308 (661) 392-7000, Fax: (661) 391-0593 sophiahackler@goagi.com — www.goagi.com

Anderson Group International is a restoration and remediation full line general contractor that specializes in fire, water and wind damage.

Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

Roofing systems for residential and commercial property for over 30 years.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

See the Advertisers Index on Page 72 for the location of our ad.

EmpireWorks Aaron Bovberg 1682 Langley Avenue Irvine, CA 92614 abovberg@empireworks.com — www.empireworks.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

McCarthy Roofing John McCarthy 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330

Services include: Stucco, Carpentry, Iron, Decking Repairs/Replacements, Waterproofing & Exterior Painting.

See the Advertisers Index on Page 72 for the location of our ad.

COIN-OP WASHERS & DRYERS

SALES  SERVICE  LEASE  REVENUE  PARTS

Serving O.C Coin-op Over 25 Years!

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 72 for the location of our ad.

Security Services California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com Signal 88 Security of Orange County Richard Sandoval 2230 W. Chapman Ave. Orange, CA 92868 (855) 496-1771 rsandoval@signal88.com — www.signal88.com

Provide visible security patrol for multifamily housing.

USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilapatrol@aol.com

Staffing Service AP Staffing Teresa Mendoza 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (949) 783-8350 teresa@apstaffing.net — www.apstaffing.net Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562, Fax (800) 819-7892 Scott@go-staff.com — www.go-staff.com NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

• OFFERING LEASE & REVENUE PLANS • Friendly & Knowledgeable SALES STAFF • MANY BRANDS of Equipment Coin-Op, Credit Card, & LaundryCard Installations Washers & Dryers

ACE Commercial Laundry Equipment Inc

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Westminster, CA

www.aaoc.com

714.897.4342

January 2018

www.acelaundry.com

Product & Service Council — continued on page 66

ARE YOU LOOKING FOR

QUALITY, SAFETY & PERFORMANCE?

A40 on Stainless Pedestal and Rugged Cast Aluminum Patio Base

Over the years, we’ve often been told by unhappy property managers that their community grills have been used in the evening and left on all night. Our solution? The S27T, S36T and A40T. They all feature the PGS FuelStop® - our exclusive, built-in mechanical one-hour gas flow timer that shuts off the gas supply after one hour of use. Combine this great feature with our commitment to producing highly efficient burner systems, our use of materials that get the heat to the cooking grids quickly, and the result is the ultimate “green” Performance Grilling System! PGS grill materials, chosen to last, keep our grills on the patio and not in a landfill.

Additional Models and Configurations Available. Available in Natural Gas and Propane Fuels. We stock all PGS replacement parts. One Year Parts Warranty on T Series.

PGS FuelStop® One-Hour Gas Flow Timer

S27TNG with S27NPED Pedestal Base

S36T with SS Door Kit

Laser Etched Control Panels, Theft Proof knobs and Series 304 Commercial Grade Stainless Steel used in all Legacy Models.

DEFINING THE OUTDOOR GRILLING & COMFORT HEAT EXPERIENCE SINCE 1966

S27T in masonry island with doors (S27T + MDS L30) ETL/Intertek Certified with Timers

2641 Du Bridge Ave. Irvine, CA 92606 | 949-474-3070 www.aeicorporation.com

January 2018

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Apartment News

65

Product & Service Council continued from page 64

The Liberty Group Stefanie Koslosky Chris Burger 500 N. State College, Suite 1100 Orange, CA 92868 (866) 569-5106 stefaniek@thelibertygroup.com chrisb@thelibertygroup.com — www.thelibertygroup.com

See the Advertisers Index on Page 72 for the location of our ad.

Tax & Financial Planning H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com South Coast Investment Advisors, LLC Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Training

H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033, Fax (714) 975-9032 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Towing Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Messina Operative Protection Services Melessia Messina 1351 N. Miller St., Ste. 202 Anaheim, CA 92806 (714) 646-9937 m.messina@mopsecurity.com — www.mopsecurity.com

Our services include: • Arbor Care — The trees on your property are one of the most important asset values of your landscape. Our team of arborists create and deliver multi-year tree management/maintenance schedules designed to get the most from your trees in terms of health, ascetics and safety.

• Irrigation Management — An automatic, operational, and efficient irrigation system is critical to the success and sustainability of the landscape We are verse in the latest technological updates. The result of this hands-on approach is savings in water use and money.

• Plant Health Care — The landscape Critical Environments maintains and manages is a critical part of our ecology. When provided an opportunity, we always choose the most environmentally sound method.

This approach to landscape management and the use of integrated pest management leads to long term sustainability and creates an overall healthier environment.

• Landscape Enhancement — We partner with our clients to maintain and keep their landscape looking the best that they can at all times.

Whether it is a routine seasonal color rotation or a major renovation, we install only the best quality plant material. The end result is a better looking and longer lasting landscape.

714-619-8888 • www.criticalenv.com Apartment News

Towing company with 4 locations in Orange County.

1031 Exchanges

Landscape Care

66

TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchjr@pacbell.net

Telecommunications

www.aaoc.com

January 2018

Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Tree Service BrightView Tree Care Services Michael Lourenco 1960 S. Yale Santa Ana, CA 92704 (949) 536-1966 Michael.lourenco@brightview.com — www.brightview.com Park West Tree Care Jessica Weber 22421 Gilberto, Suite F Rancho Santa Margarita, CA 92688 (951) 333-1269 jmweber@parkwestinc.com — www.parkwestinc.com

Apartment Owners, Landlords, Income Property Owners

     

Employment Practices Liability Property Insurance Liability Insurance Business Crime Insurance Business Income Coverage Cyber Liability & Data Breach

     

Umbrella Policies Equipment Breakdown Ordinance or Law Backup of Sewers & Drains Guaranteed Replacement Cost Worker’s Compensation Insurance

Theresa Simes Agency Premiere Income Property Insurance

714-966-3000

TSimes@FarmersAgent.com Serving all of California & Arizona CA Lic. # 0647512

www.farmers.com/tsimes

Utilities & Sub Metering Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274, Fax (714) 973-5504 Mary.finn@sce.com — www.sce.com

Video Commercials NPM Staffing Laura Aliberti 2400 East Katella Ave., Ste. 800 Anaheim, CA 92806 (949) 307-1595, Fax (714) 283-3002 laliberti@npmstaffing.com — www.npmstaffing.com

Video Surveillance Kastle Systems John Shubin 1300 John Reed Court, Suite A Industry, CA 91745 (949) 363-3526 jshubin@kastle.com — www.security.kastle.com

Kastle Systems provides a comprehensive set of integrated/managed security services.

Waste & Recycling Procure America RJ Milici 31103 Rancho Viejo Rd., #D2102 San Juan Capistrano, CA 92675 (949) 388-2686 rj@procureamerica.org — www.procureamerica.org

Water Heaters ARK Plumbing Elana Montgomery 5132 Bolsa Ave., Ste. 106 Huntington Beach, CA 92649 (949) 544-3343 arkplumbing247@gmail.com — www.ark247.net California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242

Plumbing and drain cleaning services. See the Advertisers Index on Page 72 for the location of our ad.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

See the Advertisers Index on Page 72 for the location of our ad.

Ferguson Enterprises Rob Sherman 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 rob.sherman@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Windows & Doors

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Home Depot Victor Moreno 3800 West Chapman Avenue Orange, CA 92868 1-800-HOME-DEPOT, Fax (714) 940-3608 victor_h_moreno@homedepot.com — www.homedepot.com

Helping professionals like you consolidate suppliers with world class service.

See the Advertisers Index on Page 72 for the location of our ad.

Orco Apartment Supply, Inc. 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 72 for the location of our ad.

R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275, Fax (951) 600-0974 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

See the Advertisers Index on Page 72 for the location of our ad.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570, Fax: (530) 274-3001 laoffice@waterheatersonly.com — www.waterheatersonly.com

Water heater repair and replacement including residential, tankless, and commercial.

Water Heater Man, Inc. Tommy Guerra 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 tommyg@waterheatermaninc.com

Pinnacle Apartment Supply Nick McCartney 22661 Lambert St., Ste. 209 Lake Forest, CA 92630 (949) 916-2150 nick@aptsupply.net Republic Windows & Doors Grant Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 grant@republiccompanies.com

Window & door replacement specialists. See the Advertisers Index on Page 72 for the location of our ad.

Water Heater/boiler service and installation.

Mold or Mildew? — continued from 34

Waterproofing Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371, Fax (714) 491-0864 www.buffalomaintenance.com

See the Advertisers Index on Page 72 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 72 for the location of our ad.

Roofing Southwest David Federly 2401 E. Magnolia St. Phoenix, AZ 85034 (480) 752-8550 davidf@roofingsouthwest.com — www.roofingsouthwest.com Roofing and waterproofing services.

WICR Waterproofing & Decking Niki Bossonis 2651 E Chapman Ave #104 Fullerton, CA 92831 Ph: (714) 526-3584 niki@wicr.net — www.WICR.net

Website Development/Online Advertising Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

January 2018

on-site management, or property owners respond promptly to tenant concerns.

This includes all reports of mold, mildew, moisture intrusion, overflows, non-working heating and air conditioning systems, bathroom exhaust fans, bathroom ventilation windows, kitchen fans, kitchen vent systems, and laundry room exhausts. Each complaint should be investigated and documented including any appropriate responses for repairs and / or remediation activities.

Many times the tenant’s complaints can be easily solved without the need of an outside vendor. However, there will be times when an expert may be needed.

Remember — what you don’t know can cost you money!

About the Author: James McClung is the president of American Environmental Specialists, Inc. (AES), an Environmental Consultant, specializing in mold, asbestos, & lead-paint (RRP) Consulting Services. He is a member and former president of the Environmental Information Association

www.aaoc.com

Apartment News

67

ADVERTISERS’ INDEX

Category

See page 70 for alphabetical listings

EVICTIONS

PAINT SALES & SERVICE

Block & Associates .....................Inside Back Cover

Rash Yambo Decking & Stairs...............................60

Brennan Law Firm......................................................31

S M Painting Corp. .....................................................18

Duringer Law Group, PLC ......Inside Front Cover Wesierski & Zurek, LLP .............................................50

Sondance Painting ....................................................10 PEST CONTROL

Access Exterminator Service .................................61

AIR CONDITIONING & HEATING

COIN-OPERATED LAUNDRY EQUIPMENT

FENCING & GATES

JM Air Conditioning & Heating............................18

ACE Commerical Laundry Equipment, Inc. ....64

Alertt Access Gate Controls.....................................6

APPLIANCES—REPAIRS, PARTS, RENTALS

National Service..........................................................50

Buffalo Maintenance, Inc. .......................................20

Lin-Ed’s Appliance Service & Repair ..................45

WASH Multifamily Laundry Systems .................17

FLOORING, REPAIRS, TILE

Aarow Drain & Plumbing .........................................8

Brent Collins Construction .....................................10

California Rooter & Plumbing...............................29

Buffalo Maintenance, Inc. .......................................20

ORCO Apartment Suppy ........................................44

Carpet Crafts ................................................................63

PORCELAIN REFINISHING

V & S Carpet and Flooring Services ...................69

Bath Crafters .................................................................26

ORCO Apartment Suppy ........................................44 R&B Wholesale Distributors, Inc. ......Back Cover RSSA Home Improvement.....................................23

COLLECTIONS

Block & Associates .....................Inside Back Cover Duringer Law Group, PLC ......Inside Front Cover

APPRAISALS/VALUATIONS

Lee Walker Appraisals ..............................................16

CONCRETE MAINTENANCE & REPAIR

GATED ENTRIES

Clearvue Technologies.............................................39 Lloyd Pest Control......................................................15 PLUMBING, CONTRACTORS SUPPLIES

PROPERTY MANAGEMENT

JLE Property Management Inc. ...........................33

C & C Paving Company, Inc. ..................................48

Alertt Access Gate Controls.....................................6

CONSTRUCTION

HANDYMAN

ATTORNEYS

Brent Collins Construction .....................................10

South Coast Construction & Repair ...................30

Block & Associates .....................Inside Back Cover

Buffalo Maintenance, Inc. .......................................20

HEATING & AIR CONDITIONING

South Coast Real Estate & Property Mgmt.....62

Brennan Law Firm......................................................31

CONSULTING

JM Air Conditioning & Heating............................18

The Art of Property Management......................24

Duringer Law Group, PLC ......Inside Front Cover

2-1-1 OC.........................................................................13

INSURANCE

RAIN GUTTERS

Farmers Insurance — Rick Hackett ...................47

Argos Home Systems ...............................................18

ASPHALT SALES & SERVICE

C & C Paving Company, Inc. ..................................48

Wesierski & Zurek, LLP .............................................50 BATHROOM RENOVATIONS

South Coast Construction & Repair ...................30 BATHTUB REFINISHING

Bath Crafters .................................................................26 BBQ & GRILL SERVICES

AEI Corporation ..........................................................65 BLINDS

Apex Window Decor ................................................14 CABINETS/REFINISHING

Brent Collins Construction .....................................10 RSSA Home Improvement.....................................23

The Art of Property Management......................24 DECK COATINGS, MAGNESITE REPAIRS, WATERPROOFING

Brent Collins Construction .....................................10

CBRE .....................................................................Insert, 9 Hom Sotheby’s International Realty — The Stanfield Group ..................................................42 ProActive Realty Investments Inc. ......................14

DECKING

LANDSCAPING

South Coast Real Estate & Property Mgmt.....62

All Proof Decks ............................................................54

Critical Environments, Inc. ....................................66

SVN/Vanguard Investment Properties .............12

DOORS, WINDOWS

LEAK DETECTION

California Replacement Windows ........................7 RSSA Home Improvement.....................................23

California Rooter & Plumbing...............................29 LENDING

American First Credit Union..................................22

California Rooter & Plumbing...............................29

Brent Collins Construction .....................................10

DRAPERIES/BLINDS/WINDOW COVERINGS

V & S Carpet and Flooring Services ...................69

REAL ESTATE INVESTMENTS

South Coast Construction & Repair ...................30

CARPENTRY

R&B Wholesale Distributors, Inc. ......Back Cover

Out of the Gutter ......................................................49

Rash Yambo Decking & Stairs...............................60

Aarow Drain & Plumbing .........................................8

ORCO Apartment Suppy ........................................44

Roberts Management & Investments ..............56

RSSA Home Improvement.....................................23

The Cabinet Depot ....................................................24

Carpet Crafts ................................................................63

KITCHEN RENOVATIONS

ProActive Realty Investments Inc. ......................14

Buffalo Maintenance, Inc. .......................................20

DRAINS

CARPETS

Theresa Simes Agency.............................................66 PHD Insurance Brokers, Inc............................41, 48

South Coast Construction & Repair ...................30

Buffalo Maintenance, Inc. .......................................20

Farmers Insurance —

PK Management.........................................................21

Marcus & Millichap....................................................71

SVN/Vanguard Investment Properties— Webster ....................................................................59 W. R. Gorman ...............................................................34 ROOFING

Dale’s Roofing ..............................................................55

Bona Fide Mortgage.................................................60

McCarthy Roofing....................................... Insert, 51

Chase Multifamily Lending......................................2

McCormack Roofing .................................................27

MAIL BOXES

Royal Roofing...............................................................11

ORCO Apartment Suppy ........................................44

SECURITY SERVICES

Apex Window Decor ................................................14

R&B Wholesale Distributors, Inc. ......Back Cover

Alertt Access Gate Controls.....................................6

R&B Wholesale Distributors, Inc. ......Back Cover

MAINTENANCE, REPAIRS, PRODUCTS

Brent Collins Construction .....................................10

DRYWALL

Brent Collins Construction .....................................10

Buffalo Maintenance, Inc. .......................................20 R&B Wholesale Distributors, Inc. ......Back Cover

ELECTRICAL

MOLD REMEDIATION

STAFFING SERVICES

The Liberty Group .....................................................43 TRAINING

The Art of Property Management......................24 WATER HEATERS

California Rooter & Plumbing...............................29

CARPET CLEANING

Buffalo Maintenance, Inc. .......................................20

V & S Carpet and Flooring Services ...................69

ENVIRONMENTAL SERVICES

ORNAMENTAL IRON

WINDOWS

CLEANING SERVICES

American Environmental Specialists.................26

Alertt Access Gate Controls.....................................6

California Replacement Windows ........................7

V & S Carpet and Flooring Services ...................69

Wesierski & Zurek, LLP .............................................50

Brent Collins Construction .....................................10

RSSA Home Improvement.....................................23

68

Apartment News

www.aaoc.com

January 2018

American Environmental Specialists.................26

ORCO Apartment Suppy ........................................44

V&S Carpet and Flooring Services Serving Southern California since 1990

Carpet Cleaning

Water Damage

Cleaning Services: •

•

•

•

•

•

Call us: (562) 601 - 8141 ext. 3 Visit us online:

17208 Roseton Ave. Artesia, CA 90701 17208 Roseton Ave. Artesia, CA 90701

January 2018

www.aaoc.com

Apartment News

69

ADVERTISERS’ INDEX

Alphabetical

See page 68 for category listings

2-1-1 OC............................................................................13

Chase Multifamily Lending.........................................2

PK Management............................................................21

Aarow Drain & Plumbing ............................................8

Clearvue Technologies ...............................................39

ProActive Realty Investments Inc. .........................14

Access Exterminator Service ....................................61

Critical Environments, Inc. .......................................66

Rash Yambo Decking & Stairs..................................60

ACE Commerical Laundry Equipment, Inc. .......64

Dale’s Roofing .................................................................55

R&B Wholesale Distributors, Inc. .........Back Cover

AEI Corporation .............................................................65

Duringer Law Group, PLC .........Inside Front Cover

Roberts Management & Investments .................56

Alertt Access Gate Controls........................................6

Farmers Insurance —

Royal Roofing..................................................................11

All Proof Decks ...............................................................54

Theresa Simes Agency .........................................66

RSSA Home Improvement........................................23

American Environmental Specialists....................26

Farmers Insurance — Rick Hackett ......................47

S M Painting Corp. ........................................................18

American First Credit Union.....................................22

Hom Sotheby’s International Realty —

Sondance Painting .......................................................10

Apex Window Decor ...................................................14

The Stanfield Group...............................................42

South Coast Construction & Repair ......................30

Argos Home Systems ..................................................18

JLE Property Management Inc. ..............................33

South Coast Real Estate & Property Mgmt........62

Bath Crafters ....................................................................26

JM Air Conditioning & Heating ..............................18

Stewart Tours ..................................................................53

Block & Associates ........................Inside Back Cover

Lee Walker Appraisals .................................................16

SVN/Vanguard Investment Properties.................12

Bona Fide Mortgage....................................................60

Lin-Ed’s Appliance Service & Repair .....................45

SVN/Vanguard Investment Properties—

Brennan Law Firm.........................................................31

Lloyd Pest Control.........................................................15

Webster .......................................................................59

Brent Collins Construction ........................................10

Marcus & Millichap.......................................................71

The Art of Property Management.........................24

Buffalo Maintenance, Inc. ..........................................20

McCarthy Roofing.......................................... Insert, 51

The Cabinet Depot .......................................................24

C & C Paving Company, Inc. .....................................48

McCormack Roofing ....................................................27

The Liberty Group ........................................................43

California Replacement Windows ...........................7

National Service.............................................................50

V & S Carpet and Flooring Services ......................69

California Rooter & Plumbing..................................29

ORCO Apartment Suppy ...........................................44

W. R. Gorman ..................................................................34

Carpet Crafts ...................................................................63

Out of the Gutter .........................................................49

WASH Multifamily Laundry Systems ....................17

CBRE ........................................................................Insert, 9

PHD Insurance Brokers, Inc...............................41, 48

Wesierski & Zurek, LLP ................................................50

Do you know…

AAOC offers ongoing Educational Opportunities?

Visit www.AAOC.com or call 714-245-9500 for more details!

70

Apartment News

www.aaoc.com

January 2018

Newport Beach Top Multifamily Agents

Tyler Leeson

Greg Bassirpou

Mark Bridge

Joseph Berkson

John Susank

Senior Managing Director Investments Top Agent | Multifamily

First Vice President Investments Multifamily

First Vice President Investments Multifamily

Senior Vice President Investments Multifamily

First Vice President Investments Multifamily

Matt Kipp

David Yeh

Kurt Hediger

Drew Holden

Anthony Brown

First Vice President Investments Multifamily

Senior Associate Multifamily

Senior Associate Multifamily

Associate Multifamily

Associate Multifamily

Shane McConnell

Jon Mitchell

Nick Kazemi

Sheil Stampwala

Hap Knowles

Vice President Investments Multifamily

First Vice President Investments Multifamily

Associate Multifamily

Senior Associate Multifamily

Associate Multifamily

Marcus & Millichap Real Estate Investment Services, Newport Beach is the industry leader in Orange County. Our Highly skilled agent roster closed over 5,000 units in Southern California in 2016. Our range in the marketplace allows us to provide brokerage expertise to investors seeking 5 units to 500 unit investment properties. We can assist any real estate investor regardless of your current investment criteria. Our sub-market information is accurate, up-to-date, extremely useful, and FREE! Please call us for a free investment analysis of your investment real estate.

Jon Giannola | Regional Manager Licensed by the California Bureau of Real Estate

AAOC Ad Fall 2017.indd 1

www.marcusmillichap.com (949) 419-3200

January 2018

19800 MacArthur Boulevard, Suite 500 Irvine, CA 92612

www.aaoc.com

9/27/2017 12:18:33 PM

Apartment News

71

RENTAL HOUSING RETROSPECT

Opening Our Doors

T

he Apartment Association of Orange County opened its doors in 1961 as the Orange

72

Apartment News

County Apartment House Association with a total of 49 Charter Members paying $12.00 annual dues.

www.aaoc.com

January 2018

Have a moment you would like to share? Email it to Veronica Copeland at vcopeland@aaoc.com

Tenant Eviction Unlawful Detainer

125

$

Un Uncontested plus costs, Standard Eviction Standa ($20 OFF First Eviction!)

Established in 1976, Dennis P. Block & Associates is

interests of landlords and income property owners

Dennis P. Block & Associates

consists of 12 eviction attorneys, all specializing in

The number one Law Firm Specializing in Tenant Evictions

State of California handling over 175,000 tenant evictions. We are dedicated to serving the legal

landlord/tenant law. We are also experts in Unlawful Detainer Jury Trials, Commercial and Foreclosure Evictions.

(714) 634-8232 (800) 77-EVICT Orange (38428)

Open Monday through Saturday We provide written progress reports & you may track your case on-line

Long Beach (562) 434-5000 San Bernardino (909) 877-6565

Inglewood (310) 673-2996 Ventura (805) 653-7264

Full Collection Services • Guara • Free telephone consultations • Lockout Management service available

Free Forms on our website: www.evict123.com Pasadena (626) 798-1014

Encino (818) 986-3147

Orange (714) 634-8232

Fax (323) 938-6069 Fax (714) 634-3633

One Phone Call Starts your Case! www.evict123.com

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WHOLESALE DISTRIBUTORS, INC.

ONTARIO • HAYWARD • PHOENIX

YOUR NUMBER ONE SOURCE FOR APPLIANCES!

Attention All Property Management Companies, Builder & Developers & Housing Investors: From high end appliances to apartment grade appliances, R&B is your number one source.

Contact R&B Wholesale Distributors for all your appliance needs!!

• Next Day Delivery Available • Fleet of 25 Trucks • Experienced In-house Installers

2350 S. Milliken Ave. • Ontario, CA 91761 Toll Free: (800) 262-1946 • Phone: (909) 230-5400 Fax: (909) 230-5405

• Personally Assigned Sales Rep • Serving California, Arizona, and Nevada Since 1968

www.rbdist.com