January 2014 Apartment News

VOL. VOL. LIV LIV •• JANUARY JANUARY 2014 2014

aaoc.com aaoc.com

Cheers to New Beginnings!

See Page 6

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160 S. Old Springs Road, Suite 135 Anaheim Hills, California 92808-1285 714.279.1100 • Fax: 714.279.1109 Toll Free: 800.829.6994

515 S. Flower Street, 36th Floor Los Angeles, California 90071 Telephone: 213.236.3552

402 West Broadway, Suite 400 San Diego, California 92101 Telephone: 619.446.5646

908 9th Street, 16th Floor Sacramento, California 95814 Telephone: 916.449.9616

1000 N. West Street, Suite 1200 Wilmington, Delaware 19801 Telephone: 302.295.4948

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VOLUME LIV

AAOC Education & Events 15 Ducks Hockey Night 25, 27 AAOC’s 43rd Annual Trade Show & Conference 31 NALP Training 35 Apartment Maintenance & Repair Series 38 The Basics of Resident Screening

41 AAOC’s Education Luncheon 43 CAM Online Certified Apartment Manager Courses 45 Lunchbox Learning 65 NAA Community Site & Online Resource Center 69 AAOC’s Online Learning Management System

Departments 4 President’s Message — Have the Stars Aligned for a Statewide Apartment Association?

6 8 14 18 20 36 47 49 55 70 72

Rossetti Report Sacramento Report Legal Corner — Questions and Answers Federal Focus Dear Maintenance Men Pulse on the Marketplace — Tom Wolf Welcome New Members Your Elected Representatives Product & Service Council Members’ Buyer’s Guide Advertisers’ Index — Category Advertisers’ Index — Alphabetical

Features 22 Will 2014 be the Year the Big One Hits California? Are you Prepared? By Randy Lindenberg

32 AAOC Welcomes Tim Gorman to the Board of Directors 34 It’s 2014, What Will I Do With All My Money? A Seller’s Dilemma in Today’s Market

By Nicholas A. Dunlap

42 Is This Really Worth It? By Rommel Anacan 54 United Way — Free Tax Prep Campaign Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2013 by Orange County Multi-Housing Service Corporation. All rights reserved.

JANUARY

JANUARY 2014

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

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Rob Philpott, Client Associate, Robert.P.Philpott@chase.com

Scott Schweer, Client Manager, (888) 587-7548 or Team.Schweer@chase.com

Maggie Shubat, Client Specialist, Maggie.Shubat@chase.com

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Robert Taylor, Client Specialist, Robert.A.Taylor@chase.com

Stephanie Bologna Strother, Client Associate, Stephanie.Bologna@chase.com

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Calendar of Events Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

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525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

1 - New Year’s Holiday

(714) 245-9500 • Fax (714) 245-9505 www.aaoc.com

12 - Ducks Hockey Night

15 - Education Luncheon

Tuesday, Office Closed

Executive Director — Lou Rossetti n Editor — Jeannie Alliss n Director of Advertising & Special Events — Jeannie Alliss n Design & Production — Dave Moeller/Graphic Angles n Printing — Sundance Press

MISSION STATEMENT

21 - General Membership Meeting

Sunday, 5:00 pm, Honda Center See Page 15

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The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News. This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered. We reserve the right to reject any advertising or editorial copy. NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

Wednesday, 11:00 am–1:30 pm, Embassy Suites See Page 41 Tuesday, 7:00–8:45 pm, Embassy Suites See Page 5

14 - Board of Directors Meeting Tuesday, 6:00 pm, AAOC Offices

F E B R U A RY 11 - Board of Directors Meeting

20 - Basics of Resident Screening Seminar

Tuesday, 6:00 pm, AAOC Offices

Thursday, 3:00–5:00 pm, AAOC Offices See Page 38

17 - Presidents’ Day Holiday

25 - Lunchbox Learning

Monday, Office Closed

Tuesday, 12:00–1:30 pm, AAOC Offices See Page 45

18 - General Membership Meeting

Tuesday, 7:00–8:45 pm, Embassy Suites

MARCH 11 - Board of Directors Meeting

20 - Workplace Harassment Training

12 - Trade Show Move-In

26 - AMRS — General Maintenance

Tuesday, 6:00 pm, AAOC Offices

Thursday, 9:00–11:00 am, AAOC Offices

Wednesday, 2:00–7:00 pm, OC Fair & Event Center

Wednesday, 8:30 am–12:30 pm, AAOC Offices See Page 35

13 - 43rd Annual Trade Show & Conference

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

Thursday, 8:30 am–4:00 pm, OC Fair & Event Center See Pages 25, 27

BOARD OF DIRECTORS Officers

President Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Directors n n n n n n n

Julia Araiza Vicki Binford Tom Cummings Barry Durham Stephen C. Duringer Tim Gorman Dale Hayden

As the old year fades and the New Year is dawning, AAOC wishes you and yours a wonderful 2014 ahead!

Nick Lieberman Nicholas Dunlap Alan Dauger John Tomlinson Nicholas Dunlap Craig Kirkpatrick Michael Chew John Tomlinson

May you enjoy great health, much happiness, and may all of your hopes and dreams, both personally and professionally come true!

Stuart Jaffe Jerry L’Ecuyer n Jim Loftus n Jack Mauller n Rick Roshan n Dean Zarkos n n

Directors Emeriti n n n n

n Ray Maggi Ronald Berg David A. Cossaboom n Robert C. Shaw William R. Gorman n Robert B. Larry L. Lollman Thompson

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President’s Message

BY N IC K LI E BE R MAN

Have the Stars Aligned for a Statewide Apartment Association?

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t’s not like diligent efforts haven’t already been made to pull together the eight National Apartment Association affiliates located in California (AAOC is one of the eight).

For several years now, volunteers and staff from the eight have engaged in discussions and drafted trial documents to try to find a format that would be workable for all, but the objective has been elusive.

The eight NAA affiliates from our state are: 1. Apartment Association of Greater Los Angeles 2. Apartment Association of Orange County 3. Apartment Association, California Southern Cities 4. East Bay Rental Housing Association 5. Nor Cal Rental Property Association 6. North Valley Property Owners Association 7. San Diego County Apartment Association 8. Santa Barbara Rental Property Association The “statewide association movement”, if you will, exists alongside and in parallel with collaborative government affairs activities among the eight affiliates. For years California’s NAA 4

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affiliates have worked together to evaluate proposed legislation in Sacramento, and in the vast majority of cases have come to common agreement on whether to support, oppose or remain neutral on rental housing industry impacting bills.

Most recently, these political efforts have been conducted within a loose knit, non-formalized body known as “The Joint Legislative Council” (JLC).

Once positions were adopted by the JLC the individual associations via their representatives would proceed on their own to communicate with legislators, primarily those from their home jurisdictions, to articulate the stance taken by the group.

The argument that a further step should be taken, i.e. that a formalized statewide association should be put in place, begins with the basic premise that a single large, unified organization has more collective clout than the eight distinct entities…the whole is greater than the sum of the parts concept.

The rebuttal to a statewide formation contends that individual associations could have conflicting interests due to differing circumstances and demographics from one region to another and would not want to be stuck with decisions made by a statewide organization that might compromise the particular characteristics and needs of their local members.

Based on my own assessment of the pros and cons, I believe the creation of

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a formalized statewide association of NAA affiliates at this time makes eminent sense. Here’s why: •

A more powerful voice in Sacramento; this is the core reason why a statewide organization of NAA affiliates is needed; strength in numbers matters; a consolidated, well organized entity will bring more focus to rental housing issues compared to eight voices from eight separate associations. The stakes are high. We need to be pragmatic about how we can best manage state legislative outcomes so that they are the fairest and most reasonable possible for our memberships and our industry as a whole; not to say that our individual efforts association by association haven’t been effective in the past, but here is a means to boost and enhance our message.

•

A counter weight to the California Apartment Association (CAA); AAOC was at one time a member of CAA, as were other now independent NAA affiliates. CAA, which is not a member of the National Apartment Association, is composed primarily of very large apartment owners, including REITs, as well as very large property management companies, and its priorities are sometimes divergent from those of AAOC and the other Message — continued on page 31

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Tuesday, January 21, 2014 ◆ 7:00 – 8:45 pm

Back by Popular Demand!!

Legal Corner Live — The Remix!

AAOC is proud to present our very own Stephen C. Duringer, Esq., for the 4th Annual Legal Corner Live! As a featured legal columnist in the Apartment News magazine, Steve will once again bring his experience and expertise in the rental housing industry directly to you…Live and in Person!

Let the “evidence” show: • 2013 Legislative Recap – What’s New for 2014 • Housing Issues and Trends That Will Affect You • Fair Housing Issues – Comfort Pigs? Really?!

• Superior Court Realignment – Where did all of the Courts Go? • Litigation Issues – the Shriver Act, More Jury Trials, and the Games Continue!

• The Best Tenant Screening Practices to Use • Management Strategies the Pros Use!

• Open Q & A…Bring Your Questions!!

Protect Yourself and Your Assets…Don’t be a Defendant!!

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Rossetti Report

BY LOU ROSSE T TI, E X EC UTIVE DI R EC TOR

its industry. It is the job of the organi“It’s the singer not the song, zation to carry the message of the that makes the music move along, industry…truly to “sing the song”. And I want you to join together with the never has it been more vital than now band” — The Who for there to be a need for strong and While it has been over 40 years since the legendary rock bank The Who active vocal advocacy of the apartment industry in Orange County. When I recorded those lyrics, the message of accepted the position to serve as your the song is as true now as it was then.

This notion serves well as useful primer new Executive Director of the for understanding the role of a success- Apartment Association of Orange JLE.ad:Layout 1 3/8/10 11:21 AM 1 County I knew clearly what my goal ful trade organization with respect to Page

should be in the year ahead: to turn up the volume. Now let’s fast forward to 2014 and take a look at the work at hand.

Job one: securing our base and expanding our reach. It is a simple concept but often overlooked. But it remains key when we talk of any strong trade association. The AAOC is no different. We must be ever vigilant in servicing our membership while

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looking outward to seek likeminded supporters, owners, and allies.

In order to accomplish this goal it is essential that we get the whole industry in Orange County involved. This should not be a difficult sell. The Apartment Industry in the OC is not small. I ran some numbers and according to the U.S. Census Bureau, and confirmed by the National Apartment Association, there are over 545,000 apartment homes in Orange County. To put that in economic perspective, 545,000 apartment homes translate to $38 billion in economic activity. That’s $38 billion… with a “B”. It represents a combined direct and indirect contribution to California’s economy, in terms of construction, maintenance, operations, and resident spending. And that’s not all. That economic footprint supports an estimated 950,000 jobs. Jobs right here in Orange County.

So, it’s a pretty good song. Even a hit. But as the lyrics go: “it’s the singer not the song…”

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That means without strong and supportive vocal advocacy, the song falls on deaf ears. It is imperative that our leaders and lawmakers, (as well as their staff), are always hearing from us, the membership of AAOC. We must let our collective voice be heard as strong and proud champions for our industry.

Whether it is kudos when they do the right thing or counsel in course correction when they fall short, the feedback the AAOC and its membership provide is vital to government leadership in their ability to take the temperature of our industry and properly serve as a true representative body.

In my 13+ years of legislative work, I have learned a thing or two about politicians. One trait is for sure, they recognize and respect commitment.

That certainty pertains well to an organization as influential as the AAOC. We must own that corner. We must remain ever vigilant and keep a sharp watchful eye. That means constant contact. And while it applies in all

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areas, none is more important than with respect to our government affairs and rightful legislative influence.

Whether at the State Capitol in Sacramento, or home at the Board of Supervisors and city halls across the 34 cities here in Orange County.

The apartment industry is a competitive and robust multi-billion dollar industry that helps hundreds of thousands of renters in Orange County live in a home that’s right for them. The AAOC is active in building healthy and prosperous communities by offering housing choice, supporting local small businesses, creating one million jobs and contributing to the fabric of communities across the county.

So as we move into 2014, let us move forward together, undeterred, unapologetic, and with California pride.

Editor’s Note: OC Legislative Watch will be covered by Lou in his monthly article as issues arise.

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Sacramento Report

BY JON SMOC K

T

hroughout this past year these pages have been filled with reports on legislative activity in Sacramento, describing bills of general or special interest to owners and managers of residential rental property.

The AAOC leadership has been engaged in closely monitoring these activities and actively lobbying for or against many of these for the benefit of its membership. Here, in more or less of a sketch for each, is the answer to the question, “Whatever happened to…?”

Measures shown underscored have been enacted. Measures that remain in the original house of origin must clear that house by January 31 to remain viable for the 2014 year. Several of these have already been set for early committee hearings. Measures that have already

moved on to the other house are not subject to the January 31 deadline.

AB 5, proposing a Tenants Bill of Rights, remains in the Assembly; it may return for action in January.

AB 10 increases the minimum wage to $9 effective July 1, 2014, and $10 effective January 1, 2016.

AB 59, proposing to validate unequal parcel taxes based upon property type, remains in the Assembly; issue is still alive and in court actions.

AB 116 clarifies expiration dates for subdivision maps.

AB 122, proposing financing plans for energy assessment/retrofit, remains in the Assembly.

AB 155, proposing to change law regarding inspection and copying of employment records, held in Senate

Committee.

AB 167, proposing to define “injury in fact” as actual damages of at least $500 to sustain private actions under California’s unfair competition law, remains in the Assembly.

AB 188, proposing to redefine “change in ownership” for purpose of property tax assessment, remains in the Assembly.

AB 192, proposing restrictive rules regarding “hotel” use of property in areas zoned for residential use, remains in the Assembly.

AB 203, proposing changes in the Coastal Commission’s permitting practices, remains in the Assembly.

AB 227 modifies Prop 65 filing requirements for enforcement actions and permits timely remedial activities

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undertaken without substantial penalty in connection with alleged failure to warn of toxic exposures.

AB 229, proposing process for establishment of local infrastructure and financing districts for revitalization projects and issuance of bonds with 2 ⁄ 3 vote requirement, remains in the Assembly.

AB 243, proposing process for establishment of local infrastructure and financing districts for revitalization projects and issuance of bonds with 55% vote requirement, remains in the Assembly.

AB 263 prohibits specific employment discrimination practices based on immigration status.

AB 323, proposing to require a state rules change by January 1, 2017, regarding “separate organics collection and recycling services that may include, but are not limited to, self-hauling” for multi-family (5+) properties generating 4 cubic yards of solid organic or green waste per week, remains in the Assembly.

AB 352 requires that licensed “group homes, small family homes,” and others that provide residential foster care to a child maintain a smokefree environment in the facility and outdoors in the child’s presence.

AB 358, modifying lead hazard evaluation methodologies to include EPA standard for paint test kits for renovation projects conducted by certified lead-safe renovators in accordance with the Lead Renovation, Repair and Painting Rule (RRP Rule) rules, stays in a Senate Committee.

AB 442 permits employee paid less than minimum wage to recover unpaid wages, penalties and liquidated damages in an amount equal to the wages unlawfully unpaid together with interest.

AB 551 permits voluntary establishment of an “Urban Agriculture Incentive Zone” within a city or county that is comprised of individual 1- to 3-acre undeveloped properties designated as urban agriculture preserves by the city or county for farming

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purposes and requires local property tax assessment adjustment based upon agricultural use.

AB 556 includes “military and veteran” status within prohibitions against employment discrimination.

AB 561, proposing that any local documentary transfer tax apply to every acquisition or transfer of ownership interests in a legal entity that would constitute a change in the ownerships of that legal entity’s real property, remains in the Assembly.

AB 645, extending dates for suppliers to comply with State Fire Marshal smoke detector requirements, remains in the Assembly. (See SB 745 ) AB 648 imposes added court fees for court reporting services.

AB 662, proposing to provide flexibility to cities and successor agencies around the state currently winding down their redevelopment affairs, including authority to create Infrastructure Financing Districts within the boundaries of former redevelopment project areas, was vetoed by the Governor.

AB 674, proposing to expand the definition of “microenterprise” to include firms having fewer than 10 rather than 5 employees, remains in the Assembly.

AB 690, proposing to modify provisions regarding infrastructure financing districts to provide for education financing districts without voter approval, remains in the Assembly.

AB 702, proposing to establish 3 tiers for sex offender registration requirements in place of existing lifetime registration, remains in the Assembly.

AB 745, proposing area density adjustments as needed to conform to local government densities, remains in the Assembly.

AB 746, proposing to prohibit smoking of tobacco products in all areas of multifamily dwellings except those outdoor areas where permitted pursuant to specific guidelines, remains in the Assembly.

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AB 759, proposing a number of changes dealing with private patrol operators, remains in the Assembly, AB 803 modifies reporting requirements for recycled water.

AB 844, extending certain credit card restrictions regarding collection of personal information to debit cards, remains in the Assembly.

AB 873 authorizes the state Department of Housing and Community Development to make certain housing funds available for conversion to permanent supportive housing for homeless families and individuals.

AB 893, proposing to permit tax deduction for Mello-Roos payments, remains in the Assembly.

AB 897, proposing to repeal the exiting requirements for collection and reporting of fees to support disability access education, remains in the Assembly.

AB 907, proposing to permit individual implementation of flexible 10-hour workdays without obligation to pay overtime, remains in the Assembly.

AB 967, proposing to permit local code enforcement officials to cite for lead or rodent infestation when authorized by local health officials or after training, remains in the Assembly.

(See SB 488) AB 969, proposing in UD cases to substitute a jury decision instead of the judge’s legal determination of whether a substantial breach of an obligation has occurred, remains in the Assembly.

AB 1026, specifying that substances included in the Prop 65 list of toxic substances can only be included is there is sufficient evidence of their being known to cause cancer of reproductive toxicity, remains in the Assembly.

AB 1082, requiring large employers to report specified information relating to employee health coverage, remains in the Assembly.

AB 1138, imposing duty on Smock — continued on page 10 J A N U A R Y

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Smock — continued from page 9 employers to report specified information to their workers compensation insurance carriers, remains in the Assembly.

AB 1164, permitting an employee to enforce certain lien rights regarding lost wages, remains in the Assembly.

AB 1172, permitting persons over the age of 65 to transfer the base year value of certain property to a replacement dwelling in another county without needing local ordinance approval, remains in the Assembly.

AB 1220 makes it unlawful for a credit-reporting agency to prohibit or dissuade in any manner the user of credit report from providing a copy of the report to the consumer.

AB 1229, proposing to strengthen local price restraints on private real property as a condition of development, was vetoed by the Governor.

AB 1291, proposing to strengthen the privacy protections of personal information retained by businesses, was held in the Assembly.

AB 1386 provides that a lien upon an employer’s property is created upon a final adverse order of the labor Commissioner.

ACA 3, providing for a local bond vote of 55% instead of 2 ⁄ 3 for police, fire and other public safety officials, remains in the Assembly.

ACA 6, providing for approval of proposed initiative constitutional amendments by 55% of the vote instead

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of 2/3, remains in the Assembly.

ACA 8, providing for approval by 55% instead of 2 ⁄ 3 vote to service bonds for police, fire, and public safety facilities, is in the Senate.

SB 33, relating to infrastructure financing districts, is in the Assembly.

SB 46 revises the data elements included within the definition of personal information retained by businesses for the purpose of regulating disclosure of a breach of the security required to protect personal information.

SB 108, requiring the State Department of Justice to study safe firearms storage methods, is in the Assembly.

SB 121, proposing to require corporations to disclose all political activities to shareholders, remains in the Senate.

SB 142 authorizes creation of one or more special benefit districts within the service area of a transit district to issue bonds to be repaid by special property tax assessments within the special district.

SB 176, requiring agencies to make a reasonable effort to contact interested parties affected by a proposed regulation before adoption of administrative action, is in the Assembly.

SB 196 modifies existing utility rate posting requirements for apartment complexes.

SB 245, regulating mattress disposal and recycling, remains in the Senate.

(See SB 254)

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SB 254 establishes procedures for recycling of used mattresses.

SB 268, modifying the Political Reform Act, remains in the Senate.

SB 269 expands the authority of Department of Real Estate to issue citations for illegally performing services for which a license is required, particularly relating to prepaid rental services.

SB 292 changes standard of proof to specify that unlawful sexual harassment in the work place need not be motivated by sexual desire.

SB 341 regulates housing provisions for successor agencies assuming functions of former redevelopment agencies.

SB 386 declares that state sex offender registration legislation does not preempt local authority from regulating by ordinance more restrictive areas where registrant may go within the community.

SB 390 imposes criminal sanctions for failing to remit withholdings from an employee’s wages that were made pursuant to state, local or federal law.

SB 391, proposing a $75 documentrecording fee to provide a permanent source of funding for low-income housing, is in the Assembly.

SB 400 extends to stalking the existing law relating to employee protections from domestic violence and sexual assault.

SB 401 expands administrative regulations relating to building standards by requiring estimated cost of compliance and other related assumptions.

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SB 404, proposing to add “familial status” as an additional category of unlawful discrimination in employment, remains in the Assembly.

SB 435 clarifies compensation requirements for employees regarding meal and rest periods.

SB 454 provides funding mechanisms for electric vehicle charging stations on public and private properties open to the public, including apartment complexes.

SB 462 provides that award of attorney’s fees and costs where employee is not the prevailing party in employment dispute is contingent on the court finding that the employee initiated the action in bad faith.

SB 488 permits, in absence of agreement with local health officer, a code enforcement officer who has completed a specified training course to determine the presence of vermin infestations or whether there is adequate garbage and waste removal facilities.

SB 499, proposing to alter property tax assessment practices to recognize certain recorded contracts where the property is restricted for at least 30 years to affordable housing or rents, remains in the Senate.

SB 550, proposing that state building standards provide at least 10% of units in publicly funded housing be made available for mobility impaired persons to provide for greater accessibility, remains in the Senate.

SB 603, proposing changes in the security deposit law, originally including interest on deposits and increased damages, remains in the Senate.

SB 607, proposing to permit individualized flex hours for 10-hour workdays without overtime pay, remains in the Senate.

SB 612 adds “human trafficking” to existing law permitting early termination of tenancy based on various acts of sexual assault, stalking, etc., and clarifies standards for documentation by a qualified third parties.

SB 628, proposing to eliminate

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Smock — continued on page 12

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Smock — continued from page 11 voter approval for infrastructure financing of certain transit projects providing for improving supply of affordable housing, is in the Assembly.

SB 650, proposing to require the Attorney General to post for public review certain private Prop 65 actions that result in a final disposition, remains in the Senate.

SB 658, proposing additional liability for costs of investigating alleged contamination or pollution of waters subject to the jurisdiction of the Orange County Water District, remains in the Senate.

SB 702, proposing an expanded use of affidavits in default judgment proceeding where permitted by the court, remains in the Senate.

SB 713, proposing to permit reliance on administrative decisions, remains in the Senate.

SB 745 contains several housing

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law changes, including the extension of dates for suppliers to comply with State Fire Marshal smoke detector requirements needed for approval.

SB 750, proposing to require water submeters in all new multifamily construction and setting forth detailed billing and compliance requirements, is in the Assembly.

SCA 3 requires every local public agency to comply with California’s Public Records Act and the Ralph M. Brown Act regarding open meetings without requiring additional state funding.

SCA 4, proposing a 55% instead of 2 ⁄ 3 local vote for transportation projects, remains in the Senate.

SCA 7, proposing a 55% instead 2 of ⁄ 3 local viote for library projects, remains in the Senate.

SCA 8, proposing a 55% instead 2 of ⁄ 3 local viote for transportation projects, remains in the Senate.

SCA 9, proposing a 55% instead

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of 2 ⁄ 3 local viote for economic development projects, remains in the Senate.

SCA 11, proposing a 55% instead of 2/3 local viote for any specified purpose subject to audit and community review projects, is in the Assembly.

NOTE: Measures shown underscored have been enacted. Measures that remain in the original house of origin must clear that house by January 31 to remain viable for the 2014 year. Several of these have already been set for early committee hearings. Measures that have already moved on to the other house are not subject to the January 31 deadline.

Jon D. Smock is General Counsel and Legislative Advocate for the Apartment Association of Orange County (AAOC). For questions regarding this article, please call the AAOC at (714) 245-9500.

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Legal Corner — Questions & Answers

BY ST E P H E N C . D U R I N G E R , E S Q .

A

fter owning and managing my properties for many years, I’ve come to realize that the ‘challenges’ that come my way are directly proportional to the quality of the resident I’ve placed in my rentals. In short, the better qualified the resident, the fewer ‘challenges’ I have; the less qualified the resident, the more challenges and ‘drama’ that follow. Each and every lawsuit I’ve been involved in revolved around a ten-

ant, who in 20-20 hindsight I should never have rented to. I’ve heard you speak several times, and have read your articles over the years and I absolutely agree with you when you tell us landlords that proper ‘Tenant Screening’ is critical.

What exactly is ‘proper tenant screening’ and how exactly do I ensure that the bad guys are identified right away and never get into my rental? Can you please review the steps to properly screen tenants?

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“Depend on us” Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

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Q&A — continued from page 14 completed application, not one you buy at the stationery store, but the one provided by your apartment association. Identity theft has been a growing problem for years. Landlords have increasingly been victimized by prospects posing as someone else, using false or fraudulent information. Often, these thieves take advantage of a desperate landlord, eager to fill a vacancy, or a newbie landlord who hasn’t gone

through the school of hard knocks yet.

Completed and signed applications by all adults are a must. Verify the information provided. Personally inspect some form of U.S. government issued photo identification. Make a photo copy of the ID and keep it secured with your file. Verify that the social security or the tax ID number provided by the prospect is actually his number, and is valid. Contact your apartment association and request that they run a credit report and eviction history report.

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Understand that the data in these reports is not perfect, only about 60% of evictions in California are reported and appear on the standard eviction data reports. Know that these are merely tools that you must utilize, just know their limitations. If practical, go outside to the prospect’s vehicle, and verify that the license number on the car he just drove matches the license number he just wrote down on the rental application. Many ‘hands on’ owners will actually visit the prospect’s current residence unannounced, prior to approval to ensure the prospect actually lives there, and doesn’t just sleep on the couch. You’d be amazed at what you’ll learn by a simple visit! A visit about dinner time is generally the most productive, you get to see the prospect with all his friends, family, buddies, a real snapshot of how he’ll act in your building. The car parked on the lawn will be parked on your lawn if he’s approved. If no one is home, talk to the neighbors, they will certainly share their opinions! Inform all prospective applicants that you have a policy of taking a picture of all residents. Follow through with this policy, and when you meet to sign the rental agreement, actually take a picture of all proposed occupants and keep the picture in your tenancy files. This is one of the simplest and most effective tools that keep the drug dealers, identity thieves and gang bangers out of your building. Bad guys don’t want their picture taken, and will not want to live in your building. They won’t even submit the application.

When verifying employment and residency, ask for a description of the person, and compare the description with the person who filled out the application. Don’t trust the phone numbers provided by the applicant; independently verify them through the internet, or phone book. Ask for original bank statements, utility bills, electric, telephone, cell phone, cable, anything with the prospect’s name.

Ensure that you establish minimum tenancy criteria, and apply your criteria J A N U A R Y

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consistently to all. Verifiable identity, verifiable and positive credit and tenancy history, sufficient and verifiable income to ensure that the prospect can meet his future financial obligations should be required of all successful applicants. Contrary to the fair housing advocates, you don’t have to rent to undocumented persons, or others that don’t have verifiable identification or a verifiable social security or tax identification number. With the challenging housing market, it’s tempting to relax standards, to rent to those that really cannot be ‘properly screened.’ Many landlords have looked the other way, in favor of the quick rental, the cash payments, the full building, the reduced confrontation; many have taken the easy way out. Landlords have been wary of lawsuits claiming discrimination, and have believed the bullying taunts and threats from the tenant and immigrant rights activists, and have taken the easier and less confrontational course.

We blame our government for not

addressing the illegal immigration issue; one side of the aisle wanting cheap labor, the other wanting cheap votes. We blame employers for hiring, and our ‘welfare state’ for creating the magnet that keeps drawing. Landlords are part of the problem as well. By succumbing to the short term temptation of the quick rental to the unverified, the undocumented, we are contributing to the problem we face here in California.

Many landlords are now realizing that rather than just complaining, they can be a part of the solution. Landlords have absolutely no obligation whatsoever to rent to an individual who is unable to independently verify his identity, his past tenant history, and his ability to comply with the terms of the rental agreement, including his financial ability to pay the rent. Our system of society is built around a numeric social security or tax ID number. Our life history, good and bad, is reported more often than not, into a data base that is organized by, and sorted by the social

security or a tax identification number.

Names are common, but social security and tax identification numbers are unique. No two people should share the same number. Credit as well as criminal convictions are reported similarly. Once you’ve narrowed the field to a relatively few qualified prospects, select the ‘best’ prospect, not necessarily the first to apply, but the one who excels above the others. These very basic requirements should be applied uniformly to all applicants. It is just good business sense. With average rents over $1,200 a month, landlord investment of $175,000 or more per rental unit, and a litigation climate that is out of control, landlords must know who their residents really are.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a particular situation should be addressed Q & A — continued on page 31

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

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Federal Focus — The National Connection

BY GR EG BROWN

T

he end is nigh!

No, it’s not the opening to the latest apocalyptic zombie thriller (though I do enjoy those), I’m referring to the end of the first session of the 113th Congress. For the first time in many years, Congress will go and stay gone from Washington, D.C., for the Christmas and New Year’s holidays.

“Huzzah!” says every lobbyist, Hill staffer and political reporter in town.

These denizens of the political machine have seen their holiday plans in years past scuttled altogether or spent nervously checking a mobile device every three and a half minutes for some development on the latest “cliff ” or other year-end legislative debacle. Not this year! Still, Congress would not know what to do without a looming deadline and there are legislative items in the mix that are on the clock.

Got milk?

The farm bill is the piece of legislation that used to be — like so many things — a bipartisan exercise that would be dispensed with in short order.

Alas, that did not occur on the most recent reauthorization as a fight broke out over the inclusion of funding for Supplemental Nutritional Assistance Program (food stamps) in the bill.

Conservatives in the House vehemently oppose this program and want either

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Let’s make a deal.

Dec. 13 is the deadline for the House and the Senate to deliver a deal on the federal budget and sequester cuts, as established by the agreement that reopened the government in October and averted a debt default.

Expectations were low as House Budget Committee Chair Paul Ryan (R-Wis.) and Senate Budget Committee Chair Patty Murray (D-Wash.) started their conversations. Those attitudes have changed, however, as several positive signs have been noted in recent weeks.

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significant cuts to it or elimination from the farm bill altogether. If no deal is made before Dec. 31, the federal government will have to revert to 1949 policy which would almost immediately double the price of milk. As this column went to print negotiators continued to work and remained optimistic that an agreement would be reached.

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White smoke these are not, but positive indicators nonetheless.

Should the negotiations pay off, anticipated sequester cuts could be softened or averted altogether. Entering the second year of sequestration these cuts only get deeper and impact more programs and individuals. We’ve already seen struggles on the part of local Public Housing Authorities to maintain funding and access to Section 8 housing vouchers. A second round of these blunt cuts will only worsen that situation.

Tax reform makes strange bedfellows.

Sen. Max Baucus (D-Mont.) and Rep. Dave Camp (R-Mich.) are chairmen of the respective tax-writing committees in the Senate and House.

They have toiled away for a year in setting the table for tax reform. They are working against both a calendar and election clock not to mention the horde of interest groups who stand out their doors quivering at the thought of their ox being gored through tax reform. As well, both face a clock on their tenure as leaders of tax-writing in the Congress which runs out at the end of 2014. All of this pressure has actually made the two men tighter compatriots in the cause of tax reform.

Baucus recently put out several “discussion drafts” on reform proposals for several sections of the tax code, including some impacting real estate.

They were not met with raucous applause by many in business as there

would be winners and losers if they were implemented (we certainly have several concerns). Many in the House GOP are also nonplussed with the discussion drafts. But despite the gnashing of teeth among his colleagues and some in the business community, Camp continues to support the process and the fact that Senator Baucus has started the conversation. Camp is committed to reform and at least for now that means standing fast with Baucus to press forward on that effort. This is a rare example of bipartisanship and big picture thinking in an arguably “small ball” political environment.

Not your 2013 Capitol Conference.

We are a mere three months away from the 2014 NAA Capitol Conference and big changes are afoot.

Most importantly, the schedule has been compacted to allow you to only attend what you want — only NAA governance activities, only advocacy activities or only the issues briefing and Lobby Day — but don’t let that stop you from attending all of them!

This is a big change from previous years that should save time and money for conference participants. There will also be new events, higher profile speakers and more training for new attendees in lobbying their members of Congress.

If you still need more reasons to go, I’ll give you two: 1. If you don’t educate Congress on what to do when it comes to issues

impacting the apartment industry, they might make the wrong choice.

That would be bad. Come to the NAA Capitol Conference and help Congress make good choices.

2. You might know a lot about advocacy, but we can help you know more. The NAA Capitol Conference schedule is packed with educational sessions, expert speakers on policy and politics, a briefing on the issues for Lobby Day and more. That pays off for you not only in federal advocacy efforts, but local and state issues too.

Helping Congress make good choices and getting smarter on advocacy. Great reasons to come to the NAA Capitol Conference! Registration is now open and available at http:// capitol-naa.naahq.org/ along with highlights of the conference program.

More information is coming soon. Be Focus — continued on page 31

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Dear Maintenance Men

BY J E R RY L’E C UY E R & F R AN K ALVAR E Z

D

ear Maintenance Men: Do you have a recommendation for exterior lighting that will make the property stand out from its neighbors? Jorden

Dear Jorden: We did a recent job involving half inch 120 volt LED rope light. The rope light was installed under the eaves and out of the way. From the ground the light appeared to emanate out from the eaves and down the walls. The light is indirect and made for a very interesting look.

The side benefit of the rope light was not only did it look great; it shed light in all the dark corners around the building. LED rope light is more expensive than the incandescent rope light, however, it is economical in the

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long run, it has a long service life and the rope does not get hot or even warm to the touch. (We DO NOT recommend incandescent rope light.) LED Rope light comes in 150 foot rolls and with the proper rectifier in place, up to 1200 feet can be used from one electrical source. The light comes in cool white, natural white and warm white along with a variety of colors. The rope light can be installed onto a plastic track to help keep it straight and to eliminate any drooping of the rope. Remember to pre-drill the track before installation.

LED rope light is perfect for under stairs, balconies and anywhere you need soft indirect light. Keep in mind, it does not throw light very far and will not light up a courtyard, it is mainly for aesthetics.

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Dear Maintenance Men: We are preparing to gussy up our rental property by adding crown molding in each room. The quote I got from the contractor was astronomical!

I want to teach my maintenance tech how to install crown molding, however after looking at molding how-to books and the internet, I am about to give up on the idea. It looks very complicated. Can you help? Ron Dear Ron: We know what you mean; anyone who has installed crown molding for the first time knows the frustration. But it need not be! Crown molding truly is easy to install and yes, we said easy.

Throw the book away; it only serves to show how smart the author is, but not

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very practical. We are going to describe a method that we learned long ago that absolutely simplified crown molding installation. The key is to cut the molding in the same position that it will be install on the ceiling and to make visual samples. It is important to make a set of sample pieces for reference.

1A: Inside corner: cut two 12-inch pieces of molding to use as a sample.

Place that sample up on the wall and ceiling for a visual. Now bring that sample to your saw and lay it to the left of the blade, against the vertical fence or backstop. Position the sample exactly in the same orientation or position as it was on the wall/ceiling.

(The sample piece will not be flat against the fence; it will stick out just like it does on the wall.) Now position your saw blade in the 45-degree position and left of the center mark. Cut the right side of your sample piece and label it Right Hand Corner Inside.

1B: Take the second piece of sample molding you cut and position it exactly like the first piece, but to right side of the blade. Put your blade in the 45degree position, but this time it will be to the right of the center mark.

Cut and label this piece Left Hand Corner Inside. Test your samples in an inside corner where the wall meets the ceiling. The two pieces should form a 90-degree corner.

2A: Outside corners: cut two 12-inch pieces of molding to use as a sample.

Place that sample up on the wall and ceiling for a visual. Now bring that sample to your saw and lay it to the left of the blade, against the vertical fence or backstop. Position the sample exactly in the same orientation or position as it was on the wall/ceiling. Set the blade at the 45-degree position and right of the center mark. Position the sample to the left of the blade. Cut and label Right Hand Outside Corner.

2B: For an outside left-hand corner, set the blade at the 45-degree position and left of the center mark. Position

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the sample to the right of the blade.

After the cut, label the sample Left Hand Outside Corner. Test your samples in an outside corner where the wall meets the ceiling. The two pieces should form a 90-degree corner.

The hard part is done; you now have sample cuts to refer to. After measuring the wall, place your measurements on the backside of the molding, the mark will be easier to see on the backside when cutting. (Hint: Mark the molding where the saw blade will first touch the work piece.) Cut a little long at first, and then trim with the saw until the molding fits. And don’t forget to repeat to yourself … “caulking is my friend!”. If the corner is not quite perfect, don’t worry, caulk the corners, and the mistakes disappear.

Also caulk the top and bottom rails of the molding and it will look like an expert did the installation. Good Luck.

Dear Maintenance men: I am aware of having a disaster preparedness kit for my family, however, what do I do for my apartment building? Jason

electrical panel.

3: Locate and mark the main sewer clean-out. Run a mainline snake or hydro jet at least once a year.

(A Friday evening main back-up is a disaster.)

4: Locate and mark the main gas or fuel oil shut-off valve.

5: Write down and post this information in a public area of your apartment building, including emergency phone numbers and how to get hold of management.

Alternatively; post this information on the inside of a kitchen cabinet door in each rental unit.

QUESTIONS? QUESTIONS? QUESTIONS? We need more Maintenance Questions!!!

To see your maintenance question in the “Dear Maintenance Men” column, please send submission to: Questions@BuffaloMaintenance.com.

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Please call: Buffalo Maintenance, Inc for

Dear Jason: A quick list of what should be in your family disaster preparedness kit: Flashlight with batteries, canned goods, a gallon of water per person, a knife, meds and blankets at minimum. Now this works okay for a family, but may not be appropriate for an apartment building. The residents may very well shelter in place during a disaster and be fine. What may be in danger is your property! Start with a bit of preventive disaster maintenance.

maintenance work or consultation. JLE Property

1: Locate the main water shut-off valve and any minor shut-off valves. Make sure the valves are in working order.

If they are gate valves, it might be time to upgrade them to ball valves.

Old gate valves are notorious for breaking valve stems at the moment you need them to work.

BuffaloMaintenance

2: Locate and clearly mark the main

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Management, Inc for management service or consultation. For an appointment call: Frankie Alvarez at 714 956-8371 Jerry L’Ecuyer at 714 778-0480.

CA contractor lic: #797645, EPA Real Estate lic. #: 01460075 Certified Renovation Company Websites: www.BuffaloMaintenance.com, www.ContactJLE.com, & www.Facebook.com/

Do you have a question for the Maintenance Men? Send an e-mail to Questions@BuffaloMaintenance.com and you could see it in an upcoming issue.

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Will 2014 be the Year the Big One Hits California? Are you Prepared?

BY RANDY LINDENBERG

I

t is not a matter of if, but when, in Southern California. Earthquakes happen all the time in varying strengths. It has been 20 years since the last big 6.7 magnitude earthquake struck Southern California in the Northridge area at 4:30 am on January 17, 1994.

The Northridge earthquake caused an estimated $20 billion in damage. It resulted in 57 deaths and 9,000 injuries.

The Northridge earthquake was the worst earthquake in the Los Angeles basin since the 1971 San Fernando

earthquake, which also had a 6.7 magnitude. The Northridge earthquake was the first earthquake to strike directly under an urban area of the United States since the 1933 Long Beach earthquake. It occurred on a blind thrust fault and produced the strongest ground motion ever recorded in an urban setting in North America. Damage was widespread, sections of major freeways collapsed, parking structures and office buildings collapsed and numerous apartment buildings suffered irreparable

damage. Damage to wood frame apartment buildings was very widespread in the San Fernando Valley and Santa Monica areas, especially to structures with “soft” first floor or lower level parking garages. The high accelerations, both vertical and horizontal lifted structures off of their foundations and/or shifted walls laterally.

In the San Francisco Bay area it will be 25 years this October since the Loma Prieta earthquake struck on October 17, 1989, causing an estimated $7 billion in

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damage. The earthquake was initially reported as a magnitude 6.9, but was later revised to a magnitude 7.1 quake.

In San Diego there were three temblors that shook the city on June 17, 1985 registering magnitudes of 3.9, 4.0 and 3.9. A stronger earthquake occurred on October 28, 1986 registering magnitude 4.7.

With long periods of time between major earthquakes, we Californians become complacent and forget how important it is to always be prepared.

The experts predict the “BIG ONE” (8.0 magnitude or larger) can occur any

day now and that it is long overdue.

Now is the time to get prepared, if you have not already done so. Safeguarding your rental properties and your own home should be a top priority. By making a one time investment in time and money today, you can minimize the injuries and property damage that can occur when a major earthquake happens. Also, do not minimize having emergency supplies, food and water stock piled and readily accessible.

Remember what happened after Hurricane Katrina? It may be days or even weeks before outside help in any

form can arrive. We cannot depend of FEMA to come to our aid in a timely manner. They had early warning about Hurricane Katrina, but yet FEMA was unprepared.

Seven Steps to Earthquake Safety Based on information from the Emergency Survival Program (ESP)

Prepare 1. Secure it now!

Find and fix your unsecured gas range, water heater, refrigerator, washer, dryer, televisions, computers, bookcases, china hutches and all other tall furniture that can dislodge and move or fall during an earthquake. Above all, do not put any decorations above your bed that can fall and hurt you. Do not store anything above in the garage rafters unless it is also secured. Strap all of Earthquake — continued on page 24

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Pictures of apartment buildings destroyed in the Northridge Earthquake.

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Is your water heater strapped?

Ready America has strapping kits for all different size water heaters up to 120 gallon tanks

Quake Hold and Ready America have an extensive line of strapping kits and products for virtually everything in your home or business, which are available at your local hardware store, Lowes, Orchard and Home Depot.

Earthquake — continued from page 23 your garage cabinets to the wall. Secure it all! There are many different types of securing kits available at your local home improvement store and online.

You and everyone in the near proximity face a serious threat of fire, explosion, or electrocution if your water heater overturns and causes damage to electrical wiring or plumbing during a disaster, such as an earthquake. For this reason, California law along with many other states, requires that all water heaters must be strapped, anchored or braced to avoid falling during an emergency situation. You must install an approved restraint kit that is designed to fit your water heater.

Remember, your water heater tank is a source of fresh water if the water is turned off due to water main leakage.

Simply open the drain valve for clean drinkable water.

2. Make a Plan Identify safe places at home and at work to take cover under in the event of an earthquake such as under a heavy desk, table or other strong piece of furniture. Establish an emergency procedure that includes evacuation and reunion plans, the phone number of an out of state contact for all family members to check in with and a safe, 2 4

A P A R T M E N T

accessible location for your emergency supplies. Make sure everyone in your family is aware and informed of what to do in the event of a major earthquake.

3. Make up Disaster Kits Keep disaster kits in your home, at work and in all of your vehicles.

Examples of some basic items to include in the kits are: food, water, a flashlight,

portable battery powered radio, extra batteries, first aid kit, extra cash, extra medications, copy of medical card, fire extinguisher and a whistle. Keep in mind that ATM’s may not be operational in the event of an electrical outage. A more complete list of ideas can be found at the end of this article.

Remember, during a major earthquake it can take up to 3 days or longer for help to arrive, so you must be prepared to be on your own and survive on your emergency supplies! Don’t forget to include emergency supplies for your animals. Your pets need to eat too.

Earthquake — continued on page 26

Ready America has a full line of basic survival kits and products available including survival kits for cats and dogs.

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AAOC’s 43rd Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 13, 2014 ❖ 8:30 am–4 pm For more information, call 714-479-1414 or visit www.AAOC.com

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Earthquake — continued from page 24 Gasoline Emergency Generator: One of the best investments you can make is a portable gasoline emergency generator. Chances are very good that you will be without power for an extended period of time in the event of a major earthquake or other natural disaster. Generators can also be used during an extended electrical outage in a non-emergency situation. They come in a variety of sizes depending on the electrical output you need. The largest portable type gasoline generator can supply power to the refrigerator, forced air furnace, computers and some lights.

Always keep an adequate supply of gas in your cars because you never know when an earthquake may occur.

This gas can also be used to power your emergency generator.

DANGER: Do Not Ever operate a gasoline emergency generator unless it is a minimum of 50 feet away from the

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A P A R T M E N T

6500 watt output model

house, due to carbon monoxide fumes put off by the generator.

800 watt output model

4. Check if your place is safe!

Have your home and/or business inspected today for possible safety issues. An inspector can identify inadequate foundations, soft first stories, unreinforced masonry, unbraced cripple walls and vulnerable gas and water pipes. Know how to turn off the gas meter, water meter and electric panel circuit breaker and make sure the necessary tools to do so are readily accessible.

You should have an earthquake valve installed on your gas meter that will automatically shut off the gas during a

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Seismic Authority installs the earthquake valves shown above. Installing an earthquake valve is a one time investment which could save lives and your property.

5.4 magnitude or larger earthquake, if you are at or near the epicenter.

Earthquake — continued on page 28

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Coming Soon: a Day of “Rock Solid” Education at the…

Mount “Know” More Summit!!!

AAOC’s 43rd Annual Trade Show & Conference Orange County Fair & Event Center, Costa Mesa, CA Thursday, March 13, 2014 ❖ 8:30 am–4 pm For more information, call 714-479-1414 or visit www.AAOC.com

AAOC is proud to announce our “Rock Solid” Education Conference line-up. There will be four seminars that will run throughout the day during the trade show. Each seminar is being presented by rental housing industry experts.

The “Rock Solid” line-up…

9:15 – 10:15 am

“You Make the Difference” Annie McClinton Vice President, Multi-Family Ancillary Group (MAG) National Speaker and Author

11:00 am – 12:00 pm

“Legal Issues in 2014…Be Prepared” Stephen C. Duringer, Esq. The Duringer Law Group, PLC AAOC Board Member

12:45 – 1:45 pm “4th Annual Rental

Housing Economic Forum” (Panel)

Nick Lieberman, Moderator AAOC President President, Bona Fide Mortgage

2:30 – 3:30 pm

“Managing Maintenance for Your Properties” Frankie Alvarez Operations Director Buffalo Maintenance Co-Author of Dear Maintenance Men

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Gas meters without earthquake protection.

Gas meters with earthquake valves installed.

Earthquake — continued from page 26 The earthquake valve will shut off the gas any time of the day, even when you are asleep or no one is home.

Protect 5. Drop, take cover and hold on!

When an earthquake strikes and you are inside a home or business, drop to the floor and take cover under a sturdy desk or table and hold on to it firmly and move with it. If driving, pull over and put on your parking brake.

Avoid overpasses, bridges, power lines, signs and other hazards. Stay in your

car until the shaking stops. Never get out of your car if there are downed power lines nearby. When you resume driving, watch out for breaks in the pavement, fallen rocks, other debris or bumps in the road. If you are outside, get in the open away from buildings, power lines, chimneys and anything else that might fall on you.

Recover 6. Check it out Check for injuries or damage that requires immediate attention.

Administer first aid as necessary.

Identify and report any hazards such

as damaged gas, water, sewage or electrical lines. Immediately turn off the gas, water and/or electricity if any damage is found. If you have an electrical outage as a result of the earthquake, make sure to unplug electrical devices. These devices can start fires once the electricity is reestablished, due to the possibility of damaged cords and wiring. Some cord and wiring damage may not be visible to the naked eye.

7. Communicate and Recover Turn on your radio for information and advisories. If the earthquake has Earthquake — continued on page 30

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Earthquake — continued from page 28 caused damage to your home, do not occupy the home until it is inspected and cleared for reentry. Be aware of aftershocks that can cause further damage to your home. Contact all your family members as soon as possible and contact the out of state contact to let them know your status. Retrieve your earthquake supplies. You should have a battery radio for updates and news.

In Japan, where everyone considers it to be the most earthquake prepared nation in the world, people were without food and water for over a week in some places. Do not depend on FEMA, because you will likely be on your own for several days. If you are not prepared, then now is the time to get prepared.

There are many additional resources available. The California Seismic Safety Commission has created a webpage that provides links to other sites that are appropriate for apartment and homeowners interested in improving the earthquake safety of their

apartments and homes.

Visit: www.seismic.ca.gov/hog.htm

bleach to purify drinking water from other sources • A properly strapped storage type water heater holds on average 20–50 gallons of fresh drinking water

Some suggestions for earthquake supply kits: Remember, these items must be kept in a safe, accessible location.

• Fire extinguisher • Adequate supplies of medications that you and your family members are taking • Crescent and pipe wrenches to turn off gas and water supplies

• Canned and packaged food, enough for three days and at least an additional four day supply readily accessible for use if you are confined to your home. Don’t forget a mechanical can opener and extra pet food • Camp stove or barbeque to cook outdoors (store fuel out of reach of children)

• First-aid kit and emergency handbook

• Waterproof, heavy duty plastic bags for waste disposal

• Flashlights with extra bulbs and extra fresh batteries • Portable battery powered radio or television with extra fresh batteries • Water for each family member for at least three days (allow at least one gallon per person per day) and purification tablets or chlorine

• Copies of personal identification, such as drivers licenses, passports and work identification badges and copies of medical prescriptions and credit cards • An extra set of house and car keys • Matches in a waterproof container

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• Extra cash and coins—ATM’s will probably be inoperable • Special items such as extra eyeglasses, hearing aid batteries, denture needs and contact lenses and supplies • Medications and other items for seniors, disabled persons, or anyone with serious allergies • Items for infants such as formula, diapers, bottles, pacifiers, powdered milk and medications not requiring refrigeration • Extension cords to distribute electricity (waterproof outdoor type)

For more information please contact…

Seismic Authority President: Brent Feathers Email: bfeathers@seismicauthority.com www.seismicauthority.com (562) 754-0310 Ready America President: Jeff Primes Email: jeff@readyamerica.com www.readyamerica.com www.quakehold.com www.quakeholdindustrial.com (800) 232-7836

to your attorney. The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms, has successfully handled over 225,000 landlord tenant matters throughout California, and has collected over $130,000,000.00 in debt since 1988. The firm may be reached at 714.279.1100, toll free at 800.829.6994 or 877.387.4643.

Visit www.DuringerLaw.com for more information.

Randy Lindenberg is President of Natural Gas

Focus — continued from page 19

• Camping tent (waterproof) to use outdoors if your house is damaged

Consulting, LLC with 35 years of residential,

• Sleeping bags for every family member

with Southern California Gas Company to help you

commercial and industrial field service experience

solve: Gas Safety & Efficiency Issues, Conservation,

• Plastic tarps in case of rain

AQMD Equipment Compliance Issues, Natural Gas

issues that are bleeding apartment owners in multiple counties across the state.

Message — continued from page 4 NAA affiliates; we need a statewide entity designed for the eight relatively like-minded and more demographically compatible NAA affiliates so that our legislative positions won’t be drowned out by CAA. •

Better coordination of statewide activities and projects; a cohesive network of apartment associations throughout the state will enable faster and more effective responsive action when statewide issues arise; this need is illustrated by an attempt presently underway to move forward with a project that would address the problem of abusive use of jury trials in unlawful detainer actions in California; as presently constituted, the law empowers tenant’s counsel to essentially extort settlements from landlords, a giant problem for the industry; a statewide organization would be much better positioned to handle such A P A R T M E N T

Q & A — continued from page 17

•

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Enhanced coordination with the National Apartment Association; using the example of the unlawful detainer problem cited above, NAA is a source of potential financial support for the project, BUT, only if all eight affiliates are on board and all participate in at least partially funding the project; NAA is a tremendous resource and strong partner for all eight affiliates in California. Our interface with NAA and our rapport with it can only improve with a statewide organization in place.

Economies of scale/“buying power”; a larger entity may open opportunities for cost sharing, buying at better price points or access to services that might not otherwise be available to individual member associations. n

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a part of the team from your community to make the apartment industry’s voice heard!

As always, send me a note with questions, quips or disquiet about what I have written here at greg@ naahq.org.

•

Information sharing and staff networking; a statewide apartment associations would enable executive directors and other staff at each association to more readily share information on matters ranging from standards and practices to education and training.

•

Enhanced credibility; to be part of a statewide group of apartment associations adds a certain standing that will strengthen the image of each association;

Among the chief challenges to putting the statewide organization together will be finding common agreement on how lobbying in Sacramento should be structured. Will there be one centralized lobbying firm, or will individual affiliates retain their own lobbyists that would then advocate the positions taken by the statewide organization? AAOC presently has a superb, highly respected lobbyist in Jon Smock.

Message — continued on page 32 J A N U A R Y

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AAOC Welcomes Tim Gorman to the Board of Directors

1. Where are you originally from and how long have you lived in OC?

Born and raised in Fullerton and I currently live in Orange.

I purchased my first rental home in Austin, Texas in 2005.

3. Why did you enter the rental housing industry?

5. Where do you see rental housing in the future?

2. When did you first enter the rental housing industry?

resource to help navigate these issues.

I followed in the footsteps of my father. He taught from a very young age the value of the industry and how it can build wealth and be a rewarding career.

In the long-term it will continue to be a fantastic way to build wealth.

Short-term, there are some current legislative threats that aim to curtail the growth and profitability of the industry.

6. How long have you been a member of AAOC?

Officially just over a year. That said, I have grown up around the group as my father was a past president and active in the Association.

4. What has been your biggest challenge since entering the industry?

7. How active have you been with AAOC?

Understanding the multitude of legal issues facing landlords today.

The AAOC has been a great

I am a member on the Membership Committee, a graduate of the AAOC’s Certified Housing Provider

Education Program. This is a must take program for anyone interested in owning property in OC. 8. What do you value most about being a member of AAOC?

I value the ability to meet industry experts, to learn from their experiences and join together to help protect the interests of the industry.

9. What are your hobbies?

I have two daughters and a wonderful wife. I can be found on most weekends helping coach softball or watching a game. I also enjoy the occasional poker night with good friends.

Message — continued from page 31

Support Our Advertisers!

I am currently working with the other apartment association presidents and board leaders on the formation of a statewide apartment association and have assembled a savvy team of current and former AAOC board members as an advisory council.

Will the statewide project take wing in 2014? My forecast is, “yes”. Apartment association boards up and down the state are gradually realizing that a statewide organization would bring added value to their members, and at the end of the day, that’s compelling.

Tell them you saw their ad in

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It’s 2014, What Will I Do With All My Money?

A Seller’s Dilemma in Today’s Market

BY NICHOLAS A. DUNLAP

L

ow interest rates, rising rents, increased occupancy and high market values, for sellers of multifamily properties, this could be the best time in recent years. This rosy outlook changes quite dramatically when considering whether the seller will be divesting out of real estate (cashing out) or trading into another multifamily or commercial asset. In today’s market, many a seller is faced with the issue of selling high and then buying high, thus struggling to replace

the income or return once generated.

Up-legs or replacement properties are out there. But it takes looking and lots of it. While interest rates have been low and are slowly starting to rise, it is important to realize that the economy is still being stimulated by these low rates. And with our economy still in the toilet more-or-less, it is unlikely that these rates will increase dramatically until at least 2014. Yes, you read that right. You do not have a lot of time, but you do have some time to do your

research and respond accordingly.

Head South By Southwest For those owners looking to increase the cash flow generated by their real estate holdings and still own multifamily properties, a select number of out-of-state markets can be attractive.

Hard hit markets like Las Vegas, Nevada, Tucson and Phoenix, Arizona, Dallas and Houston, Texas are five in Dilemma — continued on page 40

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Sales Tax Included

1-800-882-6278 • WWW.COASTPLUMBING.COM • License # 771970 3 4

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Apartment Maintenance & Repair Series Join us for this 4-week course covering 4 common apartment maintenance areas: General Maintenance — March 26, 2014

Electrical — April 9, 2014

– Hands on repairs and demonstrations of drywall/ texture/windows/doors/tile/ vinyl and other maintenance repairs – Inspect/identify/document (the basics of proper inspections) Frankie Alvarez – What your maintenance technicians should know – Routine maintenance vs. emergency maintenance – Making a unit ready to rent without breaking the bank

– Hands on basic installations and demonstrations – Troubleshooting to save you money – What your maintenance technicians can do and what they should not – Preparing your electrical for Section 8 certification – Life and safety – Installing proper lighting – Grounding your apartment building and why it is important

Ken White

Plumbing — April 2, 2014

Mark Fowler

Derrick Laughlin

– Hands on repairs and demonstrations of routine plumbing issues – Averting potential problems before they happen (avoiding emergencies) – Learn the tools and tricks of the trade that can save you time and money – Hydro jet vs. cableing (snake) – The steps to repairing a problem drain – Troubleshooting and what to look for

Appliances — April 16, 2014 – Hands on simple repairs that can be made by maintenance technicians – Checking lines routinely to avoid leaks – Repair vs. Replace – Benefits of purchasing used appliances – Updating appliances to update your unit

Bert Mills

SPRING 2014 SESSION Time:

Cost:

8:30 am–12:30 pm

Location: AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701

Member Non-Member

Per Module

Series $195 $250

(please select module below)

$75 $100

Attendees will receive a Certificate of Completion upon completion of series

To Register: Call (714) 245-9500 or online www.AAOC.com Registration Form — Please Print Entire Course

General Maintenance, 3-26-14

Plumbing, 4-2-14

Electrical, 4-9-14

Appliances, 4-16-14

Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Pulse on the

A Quarterly Review of Key Financial Data for

3rd Quarter 2013 Update Apartment Data

Orange County

USA

Data Source Qualifications

3rd Qtr 2011

3rd Qtr 2012

3rd Qtr 2013

3rd Qtr 2011

3rd Qtr 2012

3rd Qtr 2013

38

36

51

2554

3242

3419

$247 million

$265 million

$277 million

$15.1 billion

$20.1 billion

$18.8 billion

• A ctual Average Cap Rate

5.18

5.67

5.43

6.93

6.80

6.55

• A verage Gross Rent Multiplier

10.70

10.90

12.10

9.41

9.88

10.61

• P rice per Square Foot

$214

$245

$187

$90

$97

$101

$193,480

$209,553

$172,441

$84,160

$912,631

$94,501

1 Bed/ 1 Bath

$1,330

$1,403

$1,475

$859

$904

$950

2 Bed/ 1 Bath

$1,443

$1,486

$1,547

$909

$944

$988

2 Bed/ 2 Bath

$1,790

$1,870

$1,952

$1,141

$1,192

$1,247

Average Occupancy Rate

94.7%

94.6%

94.9%

93.8%

93.9%

94%

Source: RealFacts www.realfacts.com 100 unit + properties

Total Notices of Default Recorded

4,817

3,255

1,296

NA

NA

NA

Source: Data Quick www.dataquick.com Houses and condos

2–4 Units

111

165

213

6,500

7,200

7,000

5+ Units

1,453

2,353

3,726

48,300

74,900

81,600

Total Apartment Sales Transactions Total Sales Volume

• P rice Per Unit

Average Asking Rent

Apartment Building Permits Issued (by total # of units, not buildings) Consumer Price Index*

Unemployment Rate**

3.1%

11.5%

2.2%

0.6%

9.6%

8.5%

3.9%

9%

2%

7.8%

Source: Co-Star www.costar.com 5 unit + properties

Source: RealFacts www.realfacts.com 100 unit + properties

Source: U.S. Census Bureau: Privately owned, new construction

1.2%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

7.2%

Source: U.S. Bureau of Labor Statistics Reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, Riverside, San Bernardino and Ventura Counties. ** For unemployment rate, “Orange County” includes the Los Angeles–Long Beach–Santa Ana, CA Metropolitan Statistical Area.

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Marketplace

r the Apartment Investor

No Black Clouds, But Possibility of Occasional Downpours From a Gray Sky.

I

n a recent presentation, a representative of a nationally known investment firm delivered a presentation to local financial planning professionals and built the case using charts and graphs that there were currently no “black clouds” lurking that could derail the US economy and the stock market.

The conclusions presented included (1) the tremendous debt repayment of US consumers since the financial crisis began, (2) the cash balances on corporate balance sheets indicate the opportunity to spend on new production capacity and additional employees, and (3) the growing ability of the US consumer to continue to grow spending since home equity has increased and retirement plan balances have at least somewhat recovered.

Driven by those conclusions,

I returned to my office and did a little internet research. Going to the US Bureau of Economic Analysis, I was able to determine the annual Gross Domestic Product (GDP) for the years 2006 through 2012. This is the measure of total output in goods and services in the US economy. Using the June 30th Z.1 section of the Federal Reserve produced “Financial Accounts of the US”, I was also able to get the total US consumer credit debt (not including mortgage debt) along with the total corporate debt (not including financial corporations) for the same years. (See the table below) Two days ago, my wife and I were enjoying breakfast on a patio under an umbrella at a resort in Maui. “Black” clouds were visible in the distance over Lanai and Molokai, but there were none

US GDP YOY Change % Change 2012 $15.54 Trillion $300 Billion 1.969% 2011 $15.24 " $300 " 2.008% 2010 $14.94 " $400 " 2.751% 2009 $14.54 " –$30 " –0.21% 2008 $14.57 " –$430 " –2.87% 2007 $15.00 " $280 " 1.902% 2006 $14.72 "

Corporate Debt YOY Change % Change 2012 $8.69 Trillion $696 Billion 8.71% 2011 $7.99 " $518 " 6.93% 2010 $7.47 " $131 " 1.79% 2009 $7.32 " –$231 " –3.05% 2008 $7.57 " $369 " 5.13% 2007 $6.34 "

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Consumer Debt $2.924 Trillion $2.757 " $2.648 " $2.553 " $2.651 " $2.617 " $2.462 " % of GDP 55.9% 52.4% 50.0 50.5% 51.9%

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overhead. Within minutes a tropical downpour out of a “gray” sky forced us under cover.

Looking at the above facts, professionals like the presenter mentioned point out that due to very low interest rates, the cost of paying for the rising debt is very low and makes the higher debt levels acceptable. Or in terms of my story, they only portray “gray” clouds, not “black” ones. For stocks to increase in price, classic stock market analysis looks for growth in the earnings of the companies traded. Future earnings growth will require more revenue growth, which requires more product or service sales to consumers who normally account for 70% of GDP. But with consumer credit debt at allPulse — continued on page 39

YOY Change $167.1 Billion $109.1 " $94.6 " –$97.9 " $34.8 " $153.8 "

n

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% Change % of GDP 6.06% 18.82% 4.12% 18.09% 3.71% 17.72% –3.69% 17.56% 1.33% 18.20% 6.24% 17.44%

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The Basics of Resident Screening Select the best residents by using the best tools! Come join us for the Basics of Resident Screening Seminar where you will increase your net operating income, maximize your property’s potential, and fill your vacancies with confidence as you learn the following tools:

3 Reading & Evaluating Screening Reports 3 Creating Non-Discriminatory Rental Criteria 3 Denial, Adverse Action, & Conditional Acceptance Presented By: Dan Firestone Contemporary Information Corp.

2 CEC Points Date:

Thursday, February 20, 2014

Cost: $40 per member $65 per non-member

Registration: 2:30 pm Time:

3:00 pm – 5:00 pm

Location:

AAOC Office 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701

Register Early — Call (714) 245-9500 or Fax (714) 245-9505, or online at www.aaoc.com Reservations not cancelled 24 hours in advance will be billed Admission must be paid in full before event date

Registration Form — Please Print Yes — I want to attend the Basics of Resident Screening on February 20, 2014 Name_____________________________________________________________________________________________________________________________________________________________________ Company Name_______________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505 3 8

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Pulse — continued from page 37 time highs (even higher than in 2008 during the downturn), work force participation at historical lows, and flat wage growth, gray clouds could be turning black. The consumer may be running out of spending power if credit debt continues to grow at 2 to 3 times wage growth.

Corporate debt has increased over a trillion dollars since the high of 2008.

Corporate spending has focused on getting more production with fewer employees; buying equipment/technology to reduce the need for employees.

Without continued strength in consumer spending, either in US or foreign sales, corporations have little expectations of growing capacity or increasing employee wages. With GDP growth at 2–3%, will corporations continue to grow their debt by 8+% per year?

Maybe “gray” clouds will bring this “low-interest-rate-fed” stock market rally to an end without a “black” cloud in sight.

GIVE ME 15 MINUTES AND I’LL SHOW YOU HOW TO GET YOUR RENTERS TO SATISFY YOUR REQUIREMENT THAT THEY BUY LIABILITY INSURANCE. SMART APARTMENT OWNERS HAVE THEIR RENTERS PROVIDE LIABILITY INSURANCE AND DO IT EFFORTLESSLY! You know the world is changing and you have to change with it.

Everything that is important is moving to the internet and things are being done on line. Trying to get your renters to provide at least liability insurance has been very difficult in the past because of their need to locate an insurance agent and then your need to follow up, on making sure they give you a copy of their policy.

Now there is a solution for your problem. Same day coverage is available if your renter certifies they have had no losses in the past 48 hours and the move in date is on or after the rental date. Coverage extends to all roommates on the lease on the date of loss. Your renter can conveniently be billed on a monthly, quarterly, semiannual or annual basis with very low ($1) installment fees.

What do you have to do? You start by qualifying your building.

“A” rated buildings receive special rates. See if your building qualifies. If it does, the tenant can buy the renter’s policy on the day they sign up with you. All they do is go on line and select the coverage they need and/or you require. Done!

Thomas Wolf moved to Southern California in 1976 as an Air Force officer. Since 1986 he has been actively involved in the financial services industry.

Contact us today for further information. We also have the ability to notify the property manager or agent when a policy is purchased, cancels or renews.

He currently provides financial services to over 200 clients, some of whom are members

CALL US NOW! (714) 534-6310 OR (800) 640-4743 OR EMAIL US AT INFO@PHDINSURANCEBROKERS.COM

of the Apartment Association.

Disclosure Info: Securities offered through NPC. Member FINRA/SIPC. California Insurance License: 0725678 Thomas J. Wolf, CFP 28202 Cabot Road, Suite 253 Laguna Niguel, CA 92677

Call 800-640-4743 www.phdinsurancebrokers.com Email: info@phdinsurancebrokers.com

Phone: (949) 367-9653

License # 0462338

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Dilemma — continued from page 34 the Southwest that I like in particular.

Values are on the rise as are rents and occupancy rates, but market values have not yet reached the previous high watermark. Not only can you find impressive returns, but you can stay within the multifamily product-type.

Having Fun in The Warm California Sun Staying local is also an option, but multifamily inventory is limited. In Southern California, the best values remain in the bank-owned or distressed single-family, small complex (2–4) or office building markets. If operating said property-types is not your forte, hire a management company. Do not let your lack of expertise influence your ability to sell for top dollar and beat your return with a value-add opportunity of a different property type.

Where the Wild Things Are The market is crazy right now.

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Crazy as in five plus offers in a couple of days if you price your multifamily property right. Cash heavy, no contingency, quick close and deposit-release buyers are looking to buy from you.

Remember that you are in the driver’s seat when it comes to negotiations.

Limited inventory is helping to drive the interest and competition amongst buyers and that should translate to a higher-price, less hassle experience for you.

Exchange Up! Now could also be the opportunity for you to exchange or trade into a larger property. If you have a significant amount of equity in your current property and are looking to realize the benefits of leverage and depreciation, facilitating an exchange into a larger up leg could significantly increase your cash flow. Not sure where to start when considering an exchange? Think 6 units into 20 units, 20 units into 50 units, 40 units into 70 or 80 units, etc.

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So if selling is not for you but you would like to buy, take advantage of the attractive rates and reposition the debt on your property. Don’t overleverage, but put some of the equity to work for you through the acquisition of additional assets or by improving the subject property. Regardless of your choice, one thing is for certain: the attractive rates will not be around forever. How will you put them to work for you?

Mr. Dunlap is the author of “Brick & Mortar Piggy Banks: Your Guide to Creating Life Changing Wealth Through Real Estate Investment”, available on Amazon and the iBookstore on iTunes. Follow him on Twitter @NicholasDunlap or visit his blog at www.NicholasDunlap.com.

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A forum for networking, information and education

Management & Maintenance…

The Nuts & Bolts of Building a Better Team If the success of your company is important to you, (and we know it is!), then your management and maintenance staff need to be at this presentation! One of the industry’s leading “Maintenance Men”, Frankie Alvarez, Director of Operations with Buffalo Maintenance, will be speaking and teaching how management and maintenance can come together with one common goal in mind and that is to present a united front. Learn how to communicate effectively to avoid the “maintenance vs. management” conflict.

Increase your productivity through positivity!

You will learn: • How to get rid of the disconnect between management and maintenance; become a more cohesive team • Teach your Management Staff how to effectively communicate with Maintenance • Teach your Maintenance Staff how to be an ambassador for your company • The importance of being a united front!

Our Guest Speaker: Frankie Alvarez Operations Director Buffalo Maintenance Company, Inc. Date:

Wednesday, January 15, 2014

Time:

11:00 am............. Registration & Networking 12:00 –1:30 pm.... Lunch & Program

Location: Embassy Suites Hotel 11767 Harbor Blvd. Garden Grove, 92840 Cross Streets: Harbor and Chapman

Cost:

Member: Nonmember:

$39 per person $55 per person

(Payable in advance)

Vendor participation limited to AAOC Product & Service Council members

Reservations: Call (714) 245-9500

Register online at www.AAOC.com Reservations & Cancellations Require 72-Hour Notice

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Is This Really Worth It?

BY ROMMEL ANACAN

I

want you to imagine that tonight is a very special night for you and the one that you love. It’s your anniversary, so your plan is to have dinner at your favorite restaurant, followed by drinks and dancing (or whatever you love to do together). The kids are at the grandparents, so you don’t have to rush home, or worry about anything other than having a great time together.

Then as you both climb into the car you are faced with this situation... you both have different thoughts on

the best way to get to the restaurant.

You think that freeways are the way to go, while your significant other swears that surface streets are the better bet.

Unfortunately, your iPhone GPS says that your way is right, while Google Maps says that she/he is right.

You both get irritated with each other, as you’re both convinced that you’re right and can’t understand why the other person (who is obviously wrong) doesn’t just back down. Finally, before the car has even left the drive-

way, a night of romance and love has turned into a night spent on the couch for one person and dinner off of the McDonald’s dollar menu for both.

I ask you this...

Was the fight worth it?

Of course not. You’re probably wondering, why didn’t one person just acquiesce and say, “We’ll go your way!”?

After all, surely a five-star dinner, drinks Really Worth It? — continued on page 44

Where else but at…

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MAILBOXES $26/door A P A R T M E N T

CARPET SALE $11.90/SY INSTALLED w/ 6LB 1⁄ 2 pad

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RANGE HOODS

24", 30", 36" & 42" White, bisque, almond, black, ducted; non-duct

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Hotpoint Model: 30" Gas Pilotless RGB508PETWH

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Model: SFK100OP01

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How do you make the 2nd Happiest Job in America even better?

Online Certified Apartment Manager courses let you improve your skills and still have time to enjoy family and friends.

The CAM designation is the official stamp of approval, letting your employer know that you have acquired skills to analyze your community’s financial operations, accurately report property performance and execute marketing strategies. CAM: the single most important thing you can do to boost your career.

Invest in your own happiness; NAA members learn at their own pace for only $187.50 per course. (4 courses plus Community Analysis).

LEARN IT ONLINE

Visit www.SingleMostImportantThing.com to get started today.

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Really Worth It? — continued from page 42 and dancing and lots of romance is worth far more than sleeping on the couch after “winning” the battle of whose directions were better, right?

The same type of situations happen everyday in apartment community offices...maybe even yours!

How Much is $25 Dollars Worth?

When I was the customer care manager of a large regional property management company, my job required that I speak to residents/customers who were not happy with us. All too often I discovered that many of the complaints I received could have been resolved before the complaint ever reached the corporate level. It seems that we were so intent on winning the battles that we lost sight of whether those battles were even worth fighting.

I remember one situation where a customer was essentially upset over $25.00 and the manager refused to refund the money to the customer. So after speaking with the manager for an extended period of time, the customer

was given my contact information, and then spoke to me for an extended period of time. Then, I called the manager and spoke with her to discuss the situation.

I then asked the manager to collect and fax me all of the relevant documents so I could review it. Once I reviewed the documents, I called the manager (again) so we could go over them and determine what the final decision would be. Finally after much prodding I convinced the manager to refund the money by asking her, “Is this really worth it?”

I knew she didn’t want to “give in” to the customer, especially since she felt the customer was in the wrong and she didn’t want to waste the company’s money. Yet, if we calculated all of the time we spent on this situation, I’d estimate that we not only spent more than $25.00 in time and labor! Plus, we (well, she) also royally ticked off a potential customer, and who knows how much that ultimately cost her community and the company in the long run.

The Question You have enough things to deal with in a day, why make your job harder when you don’t have to? Listen, I’m not suggesting that you give away the farm every time a resident/customer asks for something just to keep them happy. But I am suggesting that you should ask yourself, “Is this really worth it?” before you fight (or keep fighting) a battle.

In other words, is sleeping on the couch worth fighting over directions?

Think about it!

Rommel Anacan is the president of The Relationship Difference; a corporate training, motivational speaking and consulting firm in Orange County, California. He is a multifamily industry veteran, having worked at all levels of the industry from onsite to corporate, where he developed a reputation for tackling common challenges in an uncommon way. For more information visit www.RelationshipDifference.com.

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Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

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Pack In the Knowledge!

Before You Hit "Submit" What to Say or How to Say it on Social Media Featuring Rommel Anacan, Founder The Relationship Difference

February 25, 2014

Join us for this MEMBERS ONLY event.

You bring your questions, we’ll bring your “lunchbox” lunch.

Class size is very LIMITED, RESERVE YOUR SPOT TODAY! Time:

12:00 pm–1:30 pm

Place:

AAOC Office — 525 Cabrillo Park Dr., Ste. 125 Santa Ana, 92701

Price:

$18 per person

Price includes lunch.

Please select one from the following:

Turkey Ham Roast Beef Veggie

R e g i s t ratio n Fo r m — Ple ase Pr int

Name (please print CLEARLY)_______________________________________________________________________________________________________________________________________ Company______________________________________________________________________ Address_______________________________________________________________________________ City/State/Zip_________________________________________________ Daytime Phone______________________________ Fax___________________________________ I am, or my employer is a member of AAOC Payment Method:

Yes, #__________________

Bill My Company (members only)

No Email______________________________________

Check Enclosed

Credit Card: Visa

MasterCard

AMEX

Credit Card #____________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card ________________________________________________________________ Signature ____________________________________________________________________________ Credit Card Billing Address___________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC c/o Education Dept., 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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Thank You for Your Involvement

Your Support is Critical to Our Success

The Apartment of Association of Orange County (AAOC) is part of the NAA Network— Local, State, and National Associations Working on Your Behalf AAOC MEMBERSHIP AUTOMATICALLY GIVES YOU NAA MEMBERSHIP—AT NO EXTRA CHARGE AAOC is the local affiliate of the National Apartment Association (NAA). As a federation of more than 170 state and local affiliates, NAA is comprised of 63,000 members representing 6.8 million apartment homes throughout the United States and Canada.

EDUCATION Knowledge that equates to increased NOI.

NAA BENEFITS INCLUDE · NAA Government Affairs – Protecting the industry through local, state and national advocacy initiatives and grassroots mobilization · NAA Lease Program – Customized to protect you locally · NAA Education Institute – Skill development that maximizes NOI · Meetings & Expositions – Network, get educated & learn about the new products and services all that increase your NOI · Industry Resources – National award-winning monthly magazine, newsletters and website, and knowledge-sharing through social media

PEER-TO-PEER NETWORKING Access to networking, education, business partners and information that allow you to increase the profit and market value of your properties.

LEGISLATIVE ADVOCACY Proactive legislative support at the local, state and national level.

ADDITIONAL SUPPORT THAT HELPS YOU GROW · Resident Screening · Legal & Operational Forms Collection · Individual Assistance · Subscription to Orange County’s Apartment News Magazine

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“Having been a member for over 30 years, I have learned that if not for the AAOC, it would be much harder to run my business. Not only do they provide forms and educational programs, but I am also able to get personal assistance from the staff.”

—Hal Brand, Owner, Tustin, Calif.

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Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more

A Special Welcome to Our Newest Members!

Nessim Albagli

New PSC Members

Allwest Property Management

Brennan Law Firm 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 Contact: Michael Brennan (626) 294-0500

Tom and Lynda Armbruster Anne Rousseau Ayers CA Property Management Hoover Real Estate LLC

Luther Burbank Savings 14117 Rasmussen Way San Diego, CA 92129 Contact: Beth Adams (858) 775-7297

Park Vista Apartments Andrea Stockert Courtney Trostle Jay D. Waldron

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

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TruGreen Landcare 216 N Clara Ave Santa Ana, CA 92703 Contact: Connie Celaya (714) 493-2083

Are you looking for a particular product or service?

We can help!!

Visit our Buyer’s Guide beginning on page 55 for the resources you need!

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Your Elected Representatives Congress District 38: Linda Sanchez (D) 17906 Crusader Ave., Suite 100 Cerritos, CA 90703 (562) 860-5050 Fax: (562) 924-2914 http://lindasanchez.house.gov District 39: Ed Royce (R) 210 W. Birch Street, Suite 201 Brea, CA 92821 (714) 255-0101 Fax: (714) 255-0109 http://www.royce.house.gov/ District 45: John Campbell (R) 20 Pacifica, Ste. 660 Irvine, CA 92618 (949) 756-2244 Fax: (949) 251-9309 http://campbell.house.gov District 46: Loretta Sanchez (D) 12397 Lewis St., Ste. 101 Garden Grove, CA 92840 (714) 621-0102 Fax: (714) 621-0401 http://www.lorettasanchez.house. gov/ District 47: Alan Lowenthal (D) 100 W. Broadway West Tower, Ste. 600 Long Beach, CA 90802 http://lowenthal.house.gov/ District 48: Dana Rohrabacher (R) 101 Main Street #380 Huntington Beach, CA 92648 (714) 960-6483 http://rohrabacher.house.gov/ District 49: Darrell Issa (R) 1800 Thibodo Rd., Suite 310 Vista, CA 92081 (760) 599-5000 Fax: (760) 599-1178 http://issa.house.gov/

State Senate District 29: Bob Huff (R) 1800 E. Lambert Rd., Suite 150 Brea, CA 92821 (714) 671-9474 Fax: (714) 671-9750 http://cssrc.us/web/29/

District 32: Norma Torres (D) 4959 Palo Verde St., Suite 103C Montclair, CA 91763 (909) 621-2783 Fax (909) 621-7483 http://sd32.senate.ca.gov/ District 34: Lou Correa (D) 2323 N. Broadway, Suite 245 Santa Ana, CA 92706 (714) 558-4400 http://sd34.senate.ca.gov/ District 36: Joel Anderson (R) 500 Fesler Street, #201 El Cajon, CA 92020 (619) 596-3136 Fax: (619) 596-3140 http://district36.cssrc.us District 37: Mimi Walters (R) 30 Executive Park Suite 250 Irvine, CA 92614 (949) 223-5037 Fax: (949) 223-5487 http://cssrc.us/web/37/

State Assembly District 55: Curt Hagman (R) 13920 City Center Drive, Suite 260 Chino Hills, CA 91709 (909) 627-7021 Fax: (909) 627-1841 http://arc.asm.ca.gov/member/60/ District 65: Sharon Quirk-Silva (D) 1400 North Harbor Blvd., Suite 601 Fullerton, CA 92835 (714) 526-7272 Fax (714) 526-7278 http://asmdc.org/members/a65/ District 68: Don Wagner (R) 17821 East 17th St., Suite 150 Tustin, CA 92780 (714) 665-6868 Fax (714) 665-6867 http://arc.asm.ca.gov/member/ AD68 District 69: Tom Daly (D) 2400 E. Katella Avenue, Suite 640 Anaheim, CA 92806 (714) 939-8469 Fax: (714) 939-8986 http://asmdc.org/members/a69

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District 72: Travis Allen (R) 17011 Beach Blvd., Ste 1120 Huntington Beach, CA 92647 (714) 843-4966 Fax: (714)843-6375 http://arc.asm.ca.gov/member/ AD72/ District 73: Diane Harkey (R) 29122 Rancho Viejo Road, Suite 111 San Juan Capistrano, CA 92675 (949) 347-7301 Fax: (949) 347-7302 http://arc.asm.ca.gov/member/ AD73/ District 74: Allan Mansoor (R) 1503 South Coast Dr. #205 Costa Mesa, CA 92626 714-668-2100 Fax: 714-668-2104 http://arc.asm.ca.gov/member/ AD74/

Orange County Supervisors 1st District: Janet Nguyen 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3110 Fax: (714) 834-5754 Janet.Nguyen@ocgov.com 2nd District: John W. Moorlach 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3220 Fax: (714) 834-6109 District2@ocgov.com 3rd District: Todd Spitzer 10 Civic Center Plaza Santa Ana, CA 92701 (714) 834-3330 Fax: (714) 834-2786 Todd.Spitzer@ocgov.com 4th District: Shawn Nelson 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3440 Fax: (714) 934-2045 Fourth.District@ocgov.com 5th District: Pat Bates 333 W. Santa Ana Blvd.

Santa Ana, CA 92701 (714) 834-3550 Fax: (714) 834-2670 PatBates@ocgov.com

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Municipal Aliso Viejo City Council 12 Journey, Suite 100 Aliso Viejo, CA 92656 Phone: (949) 425-2500 http://www.cityofalisoviejo.com/ Carmen Cave, Mayor Phillip B. Tsunoda, Mayor Pro Tem Ross Chun, Councilmember Mike Munzing, Councilmember William “Bill” Phillips, Councilmember Anaheim City Council 200 S. Anaheim Blvd.

Anaheim, CA 92805 Phone: (714) 765-5247 http://www.anaheim.net/ Tom Tait, Mayor Gail Eastman, Mayor Pro Tem Jordan Brandman, Councilmember Lucille Kring, Councilmember Kris Murray, Councilmember Brea City Council One Civic Center Cir., Brea, CA 92821-5732 Phone: (714) 990-7600 http://www.cityofbrea.net Ron Garcia, Mayor Brett Murdock, Mayor Pro Tem Christine Marick, Councilmember Roy Moore, Councilmember Marty Simonoff, Councilmember Buena Park City Council 6650 Beach Blvd.

Buena Park, CA 90622 Phone: (714) 562-3754 Fax: (714) 562-3506 http://www.buenapark.com/ Elizabeth Swift, Mayor Miller Oh, Mayor Pro Tem Art Brown, Councilmember Steve Berry, Councilmember Fred Smith, Councilmember

Elected Representatives — continued on page 50

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Elected Representatives — continued from page 49 Costa Mesa City Council 77 Fair Drive Costa Mesa, CA 92626 Phone: (714) 754-5000 http://www.costamesaca.gov Jim Righeimer, Mayor Stephen Mensinger, Mayor Pro Tem Sandra Genis, Councilmember Wendy Leece, Councilmember Gary Monahan, Councilmember Cypress City Council 5275 Orange Ave. Cypress, CA 90630 Phone: (714) 229-6700 http://www.ci.cypress.ca.us/ Prakash Narain, Mayor Leroy Mills, Mayor Pro Tem Doug Bailey, Councilmember Rob Johnson, Councilmember Mariellen Yarc, Councilmember Dana Point City Council 33282 Golden Lantern Dana Point, CA 92629 Phone: (949) 248-3500 Fax: (949) 248-9920 http://www.danapoint.org/ Steve H. Weinberg, Mayor Lisa A. Bartlett, Mayor Pro Tem Bill Brough, Councilmember Carlos Olvera, Councilmember Scott Schoeffel, Councilmember Fountain Valley City Council 10200 Slater Ave. Fountain Valley, CA 92708 Phone: (714) 593-4400 Fax: (714) 593-4494 http://www.fountainvalley.org/ Mark McCurdy, Mayor Michael Vo, Mayor Pro Tem Cheryl Brothers, Councilmember John Collins, Councilmember Steve Nagel, Councilmember Fullerton City Council 303 W. Commonwealth Ave. Fullerton, CA 92832 Phone: (714) 738-6311 http://www.ci.fullerton.ca.us/ Bruce Whitaker, Mayor Doug Chafee, Mayor Pro Tem Jennifer Fitzgerald, Councilmember Jan Flory, Councilmember Greg Sebourn, Councilmember

Garden Grove City Council 11222 Acacia Pkwy.

Garden Grove, CA 92840 Phone: (714) 741-5000 http://www.ci.garden-grove.ca.us/ Bruce A. Broadwater, Mayor Dina Nguyen, Mayor Pro Tem Steven R. Jones, Councilmember Christopher V. Phan, Councilmember Kris Beard, Councilmember

Laguna Beach City Council 505 Forest Ave. Laguna Beach, CA 92651 Phone: (949) 497-3311 Fax: (949) 497-0771 http://www.lagunabeachcity.net/ Kelly Boyd, Mayor Elizabeth Pearson, Mayor Pro Tem Steve Dicterow, Councilmember Toni Iseman, Councilmember Bob Whalen, Councilmember

Huntington Beach City Council 2000 Main St. Huntington Beach, CA 92648 Phone: (714) 536-5202 Fax: (714) 536-5233 http://www.ci.huntington-beach. ca.us/ Connie Boardman, Mayor Matthew Harper, Mayor Pro Tem Joe Carchio, Councilmember Jill Hardy, Councilmember Jim Katapodis, Councilmember Joe Shaw, Councilmember Dave Sullivan, Councilmember

Laguna Hills City Council 24035 El Toro Road Laguna Hills, CA 92653 Phone: (949) 707-2610 http://www.ci.laguna-hills.ca.us/ Barbara Kogerman, Mayor Andrew Blout, Mayor Pro Tem Randal Bressette, Councilmember Melody Carruth, Councilmember Dore Gilbert, Councilmember

Irvine City Council One Civic Center Plaza Irvine, CA 92606 Phone: (949) 724-6233 http://www.cityofirvine.org/ Steven Choi, Mayor Jeff Lalloway, Mayor Pro Tem Larry Agran, Councilmember Beth Krom, Councilmember Christina Shea, Councilmember La Habra City Council 201 E. La Habra Blvd.

La Habra, CA 90633 Phone: 562-905-9700 Fax: 562-905-9781 http://www.lahabracity.com Rose Espinoza, Mayor Tom Beamish, Mayor Pro Tem Michael Blazey, Councilmember James Gomez, Councilmember Tim Shaw, Councilmember La Palma City Council 7822 Walker St. La Palma, CA 90623 Phone: (714) 690-3300 Fax: (714) 523-2141 http://www.cityoflapalma.org/ Steve Hwangbo, Mayor Steve Shanahan, Mayor Pro Tem G. Henry Charoen, Councilmember Gerard Goedhart, Councilmember Peter Kim, Councilmember

Laguna Niguel City Council 30111 Crown Valley Parkway Laguna Niguel, CA 92677 Phone: (949) 362-4300 Fax: (949) 362-4340 http://www.cityoflagunaniguel.org Robert Ming, Mayor Linda Lindholm, Mayor Pro Tem Laurie Davies, Councilmember Jerry McCloskey, Councilmember Jerry Slusiewicz, Councilmember Laguna Woods City Council 24264 El Toro Road Laguna Woods, CA 92637 Phone: (949) 639-0500 Fax: (949) 639-0591 http://www.lagunawoodscity.org/ Robert Ring, Mayor Milt Robbins, Mayor Pro Tem Cynthia Conners, Councilmember Bert Hack, Councilmember Noel Hatch, Councilmember Lake Forest City Council 25550 Commercentre Drive, Suite 100 Lake Forest, CA 92630 Phone: (949) 461-3400 Fax: (949) 461-3511 http://www.lakeforestca.gov/ Scott Voigts, Mayor Kathryn McCullough, Mayor Pro Tem Peter Herzog, Councilmember Adam Nick, Councilmember Dwight Robinson, Councilmember

Los Alamitos City Council 3191 Katella Ave. Los Alamitos, CA 90720 Phone: 562-431-3538, Ext. 220 http://www.cityoflosalamitos.org Warren Kusumoto, Mayor Gerri Graham-Mejia, Mayor Pro Tem Troy Edgar, Councilmember Dean Grose, Councilmember Richard D. Murphy, Councilmember Mission Viejo City Council 200 Civic Center Mission Viejo, CA 92691 Phone: (949) 470-3000 http://cityofmissionviejo.org/ Rhonda Reardon, Mayor Patricia Kelley, Mayor Pro Tem David Leckness, Councilmember Cathy Schlicht, Councilmember Frank Ury, Councilmember Newport Beach City Council 100 Civic Center Drive Newport Beach, CA 92660 Phone: (949) 644-3309 http://www.newportbeachca.gov/ District 1: Michael F. Henn, Councilmember District 2: Anthony Petros, Councilmember District 3: Rush Hill, Mayor Pro Tem District 4: Leslie Daigle, Councilmember District 5: Ed Selich, Councilmember District 6: Nancy Gardner, Councilmember District 7: Keith Curry, Mayor Orange City Council 300 E. Chapman Ave. Orange, CA 92866 Phone: (714) 744-2225 Fax: (714) 744-5523 http://www.cityoforange.org/ Tita Smith, Mayor Mark Murphy, Mayor Pro Tem Mike Alvarez, Councilmember Denis Bilodeau, Councilmember Fred Whitaker, Councilmember

Elected Representatives — continued on page 52

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Elected Representatives — Placentia City Council 401 E. Chapman Ave. Placentia, CA 92870 Phone: (714) 993-8117 http://www.placentia.org/ Scott W. Nelson, Mayor Joseph V. Aguirre, Mayor Pro Tem Connie Underhill, Councilmember Chad Wanke, Councilmember Jeremy Yamaguchi, Councilmember Rancho Santa Margarita City Council 22112 El Paseo Rancho Santa Margarita, CA 92688 Phone: (949) 635-1800 http://www.cityofrsm.org/ Tony Beall, Mayor Carol Gamble, Mayor Pro Tem Steve Baric, Councilmember Brad McGirr, Councilmember Jesse Petrilla, Councilmember San Clemente City Council 100 Avenida Presidio San Clemente, CA 92672 Phone: (949) 361-8200 Fax: (949) 361-8285 http://san-clemente.org/ Bob Baker, Mayor Tim Brown, Mayor Pro Tem Lori Donchak, Councilmember Jim Evert, Councilmember Chris Hamm, Councilmember

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San Juan Capistrano City Council 32400 Paseo Adelanto San Juan Capistrano, CA 92675 Phone: (949) 493-1171 Fax: (949) 493-1053 http://www.sanjuancapistrano.org/ John Taylor, Mayor Sam Allevato, Mayor Pro Tem Roy L. Byrnes, Councilmember Larry Kramer, Councilmember Derek Reeve, Councilmember Santa Ana City Council 20 Civic Center Plaza PO Box 1988, M31 Santa Ana, CA 92701 Phone: (714) 647-6900 Fax: (714) 647-6954 http://www.ci.santa-ana.ca.us/ Miguel Pulido, Mayor Ward 1: Vincent Sarmiento, Councilmember Ward 2: Michele Martinez, Councilmember Ward 3: Angelica Amezcua, Councilmember Ward 4: David Benavides, Councilmember Ward 5: Roman Reyna, Councilmember Ward 6: Sal Tinajero, Mayor Pro Tem

Seal Beach City Council 211 8th Street Seal Beach, CA 90740 Phone: (562) 431-2527 Fax: (562) 493-9857 http://www.sealbeachca.gov District 1: Ellery Deaton, Mayor Pro Tem District 2: David Sloan, Councilmember District 3: Gordon Shanks, Councilmember District 4: Gary Miller, Mayor District 5: Michael Levitt, Councilmember Stanton City Council 7800 Katella Ave. Stanton, CA 90680 Phone: (714) 379-9222 http://www.ci.stanton.ca.us/ David Shawver, Mayor Alexander Ethans, Mayor Pro Tem Brian Donohue, Councilmember Rigoberto Ramirez, Councilmember Carol Warren, Councilmember Tustin City Council 300 Centennial Way Tustin, CA 92780 Phone: (714) 573-3000 http://www.tustinca.org/ Al Murray, Mayor Charles “Chuck” Puckett, Mayor Pro Tem Allan Bernstein, Councilmember Rebecca Gomez McKeon, Councilmember John Nielsen, Councilmember

Villa Park City Council 17855 Santiago Blvd.

Villa Park, CA 92861 Phone: (714) 998-1500 Fax: (714) 998-1508 http://www.villapark.org/ Brad Reese, Mayor Rick Barnett, Mayor Pro Tem Diana Fascenelli, Councilmember Greg Mills, Councilmember Deborah Pauly, Councilmember Westminster City Council 8200 Westminster Ave. Westminster, CA 92683 Phone: (714) 898-3311 Fax: (714) 373-4684 http://www.westminster-ca.gov/ Tri Ta, Mayor Andy Quach, Mayor Pro Tem Diana Carey, Councilmember Sergio Contreras, Councilmember Margie Rice, Councilmember Yorba Linda City Council 4845 Casa Loma Ave. PO Box 87014 Yorba Linda, CA 92885 Phone: (714) 961-7100 http://www.ci.yorba-linda.ca.us/ J Thomas Lindsey, Mayor Craig Young, Mayor Pro Tem John Anderson, Councilmember Eugene Hernandez, Councilmember Mark Schwing, Councilmember

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Jeannie Alliss at (714) 479-1414

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BECOME A SPONSOR TODAY! E KIDS H T T R O P P SU

SUPPORT T

!

HE GAME!

The Angels RBI League has provided over 8,000 kids who would not otherwise have the chance, the opportunity to play baseball and softball. As a partnership between Angels Baseball and the Boys & Girls Clubs in Orange County, the league specifically targets underserved youth and provides them a comprehensive athletic experience at no cost. That’s right, the league is FREE! In addition to learning the fundamentals of our national pastime, each participant learns valuable character development and life skills enabling them to gain a sense of belonging, competence, usefulness and empowerment in their own lives. Be a part of the winning team and become a sponsor today! For more details on the Angels RBI League view the “Community” link at www.angels.com (ALL DONATIONS ARE TAX DEDUCTIBLE)

GAME TICKETS Can’t make a game? Donate your tickets to the Angels RBI League and give the gift of Angels Baseball to a deserving RBI participant. Tickets can be donated directly to the RBI Office up to two (2) days prior to a game. Season Seat Holders can use your online account manager and send tickets electronically.

1st BASE: $

INDIVIDUAL DONATION

50.00

2nd BASE: $ 100.00

3rd BASE: $ 250.00

HOMERUN: $ 500.00

DUGOUT: $ 2,500.00 (sponsors entire team of 16 players)

VOLUNTEER Want to be part of the action and make a positive impact? How about volunteering as a coach, umpire, skill clinic instructor or any one of our other volunteer opportunities. Contact the RBI Office for more information.

TO BECOME A SPONSOR OF THE ANGELS RBI LEAGUE Contact us at: (714) 619 - 8416 or rbi@everykid.org Send donation to: Angels RBI League 1575 E. 17th Street Santa Ana, CA 92705 Make checks payable to: Angels RBI League

THANK YOU FOR MAKING A DIFFERENCE! ANGELS RBI IS PROUD TO BE THE CHARITY OF CHOICE FOR THE AAOC!

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FREE TAX PREP CAMPAIGN Now that the hustle and bustle of the holidays is over, a new season is upon us — tax season. Tax season tends to stir up a lot of emotion for individuals and families, many of whom feel overwhelmed by the process and may be uncertain about how to prepare their tax returns accurately and on time. At Orange County United Way, we are committed to improving financial stability in the community. One of the ways we do this is by educating workers about the Earned Income Tax Credit (EITC), an anti-poverty tax credit designed to bridge the wage gap for our community’s low-income workers, whose household income is less than $58,000. Each year, in conjunction with the IRS and nonprofit organizations across Orange County, United Way reaches out to residents with information about this potential credit — and how they can find a place to file their taxes, free of charge, through MyFreeTaxes.

More than 300,000 Orange County residents are living in severe poverty. While that number is alarming, the more surprising and little known fact is that the majority of these households have at least one member working full-time.* The EITC credit is designed for the working poor and can offer assistance of up to $6,044 for eligible families. These dollars go right back into the local economy, as families use the funds to pay for day-today essentials like food, shelter, healthcare and clothing.

Typically, only one in five eligible families have claimed the Earned Income Tax Credit (EITC), leaving $60,000,000 unclaimed in Orange County alone. The biggest reasons for not taking advantage of this credit are that individuals do not file their taxes properly, or private tax preparers miss the credit or may charge extra for the family to claim it.

Do you know a family that is struggling to make ends meet? Perhaps they are often short on rent or miss payments. You can help your tenants access this credit by sharing important information about this valuable resource with your residents. Even if your tenants do not qualify for the EITC, they can still have their taxes prepared for free at one of the community sites if they make under $58,000. Tenants can call 1.888.434.8248 to find a site nearest to them, or go online and file for free at myfreetaxes.com/ OCUnitedWay. If you would like educational materials to distribute to your tenants about EITC and free tax preparation sites, please contact Hoda Hessaramiri, Program Manager at Orange County United Way, at hodah@ unitedwayoc.org.

Thank you! *Based on data collected by the 2010 Census and the Insight Center for Community Economic Development

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All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Accounting Services HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Law Office of Steven F. Schroeder Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Accounting Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Move

L and D Appliance Corp.

Online apartment guide

National Service Company

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Orange County Register

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Gordon Clark 625 N. Grand Ave Santa Ana, CA 92701 (714) 796-7038, Fax (714) 796-2328

Orco Apartment Supply, Inc.

Appliances Sales, Service & Leasing Appliance Warehouse

Pam Pepper 1617 S. California Ave. Monrovia, CA 91016 (888) 572-7222, Fax (800) 669-1008 ppepper@appliancewhse.com — www.appliancewhse.com Appliance leasing

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 www.orcoaptsupply.com — orcoapt@orcoaptsupplies.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

Appliance World

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Apartment Market Research Data

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Appraisal

Pierce-Eislen

Ferguson Enterprises

First Metro Appraisals

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Asbestos

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Ron Brock, Jr. 9200 E. Pima Center Pkwy., Suite 150 Scottsdale, AZ 85258 (480) 663-1149, Fax (480) 663-6269 www.pi-ei.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Apartment Rental Publications & Services

KIVA Kitchen & Bath

apartments.com/LA Times 1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Veteran Ed’s, Inc.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Major appliances for apartments

Apartment Guide

Product & Service Council — continued on page 56

Laura Ramage Orange County Publisher 2381 E. Winston Rd. Anaheim, CA 92806 (714) 956-5376, Fax (714) 635-1364 lramage@apartmentguide.com

SAVE UP TO 37% ON YOUR APARTMENT BUILDING INSURANCE

Apartment Finder

Burt Sirota 3190 Airport Loop, Suite J2 Costa Mesa, CA 92626 (714) 545-3040, Fax (714) 545-3044 bsirota@apartmentfinder.com

TO CALL…800 640-4743 TODAY

For Rent Media Solutions

WWW.PHDINSURANCEBROKERS.COM

Jason Villarreal 18251 W. McDurmott, Unit B Irvine, CA 92614 (877) 853-9556, Fax (949) 261-9126 www.forrent.com

Lee Walker, MAI 747 W. Katella Ave., Suite 201 Orange, CA 92867 (714) 744-1074, Fax (714) 744-1075 walkerRL59@cs.com

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Fisher & Phillips, LLP

Product & Service Council

Boiler Systems

Christine Baran 2050 Main St., Suite 1000 Irvine, CA 92614 (949) 851-2424, Fax (949) 851-0152 cbaran@laborlawyers.com

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Asphalt Sales & Service M & M Contracting, Inc.

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

Provide legal serices on all employment related issues and Fair Housing discrimination claims.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com

Spicer Mechanical

Ruzick & Wallace, LLP

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Earl Wallace 16520 Bake Pkwy., Suite 280 Irvine, CA 92618 (949) 759-1080, Fax (949) 759-6813 earl@rswlaw.net — www.rswlaw.net

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Water Heater Man, Inc.

Eviction Attorneys

Attorneys

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098, Fax (714) 282-5335 whminc@pacbell.net

David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com — www.evictionlaw.com

Brennan Law Group

Michael Brennan 67 E. Live Oak Avenue, Ste. 105 Arcadia, CA 91006 (626) 294-0500, Fax (626) 294-0505 Michael@MBrennanLaw.com — www.MBrennanLaw.com

Buying Group

Law Office of Steven F. Schroeder

Todd A. Brisco & Associates

Professional Apartment Services

Steven F. Schroeder 2107 N. Broadway, Suite 204 Santa Ana, CA 92706 (714) 480-0529, Fax (714) 591-4560 schroederesq@aol.com

Todd Brisco 1900 S. State College Blvd., Suite 275 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Tax preparation & representation before IRS/FTB/EDD/SBE, Estate planning (wills/trusts/powers of atty), Incorporation/LLC

Business litigation, real estate law landlord/tenant and healthcare issues.

Wesierski & Zurek, LLP

Law Offices of Sam Chandra, APC

Terence P. Carney One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000, Fax (949) 756-0517 tcarney@wzllp.com — www.wzllp.com

Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555, Fax (626) 305-0556 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Law Offices of Cummings ▲ Myer Mr. Thomas Cummings 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-1777, Fax (714) 634-2177 tcummings@cummingsmyer.com

Water heater/boiler service and installation

Specializing in residential and commercial evicitons with flat rates and prompt, professional service

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction

Buyers Access

Theresa St. Pierre 6779 SVL Box Spring Valley Lake, CA 92395 (310) 947-5076 tstpierre@buyersaccess.com — www.buyersaccess.com

Cabinets

Specializing in Landlord/Tenant, Premises liability and Employment Matters

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Bath Renovations BathPlanet

Defense of landlords, mgrs & employers on claims by tenants & employees, including discrimination & habitability: defense of comm’l transaction & real estate litigation

Carla Higgins 3 Cala Moreya Laguna Niguel, CA 92677 (949) 363-1627, Fax (949) 933-7429 carla@pasonline.com — www.pasonline.com

Bob Miller 3110 S. Santa Fe Ave. San Marcos, CA 92069 (855) 744-2284 bathplanetsd@gmail.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Custom & standard cabinets for all areas. No job too small!

R3 Construction, Inc.

Complete kitchen and bath restoration and refinishing company.

Duane Kartchner 1295 N. Knollwood Circle Anaheim, CA 92801 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Sharon & Sons Floor to Ceiling

Roberts Management & Investments Subsidiary of Ray Roberts Realty, Inc.

Se Habla Español

DRE #01141711

Over 70+ years of Trusted Service and Experience 24 Hour Emergency Service Line Full Service Management Company Management Plan Customized to Your Goals Detailed Computerized Monthly Financial Statements Resident Screening, Rent Collections and Resident Relations

Cabinet Refinishing Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

Ask for: Ray Roberts, RPA, CCAM 3532 Katella Avenue, Suite 111, Los Alamitos, California 90720

(562) 430-3588

Fax (562) 430-0693

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

www.rayrobertsrealty.com

Product & Service Council — continued on page 58

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A Special Thank You Certified Housing Provider Education Program Instructors The Apartment Association of Orange County would like to recognize the instructors of our Certified Housing Provider Education Program for their loyalty and support of our association. We thank these industry professionals for their hard work and dedication, making it possible to offer this educational program to owners, managers, and members of the rental-housing industry.

Frankie Alvarez Buffalo Maintenance Company

Denise Arredondo JLE Property Management

Naomi Bailey Naomi Bailey Performance Training

Christine Baran Fisher & Phillips LLP

Todd A. Brisco Todd A. Brisco & Associates

Stephen C. Duringer, Esq. Duringer Law Group PLC

Laura Lemansky Apartment Guide

Rich Lombardi Property by Net

Jim McClung American Environmental Specialists, Inc.

Carol Owens Morgan Group

Carrie Polonsky Advanced Management Company

Sahar Rodriguez Contemporary Information Corporation

Juanita Preciado-Hernandez Orange County Housing Authority (Not Pictured)

Angela Garbiso Orange County Fire Authority (Not Pictured)

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Camera Systems Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Carpentry

R&B Wholesale Distributors, Inc.

Coinmach Corp.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

1617 S. California Ave. Monrovia, CA 91016 (818) 540-6358 dkhoury@coinmachcorp.com

L and D Appliance Corp.

Sharon & Sons Floor to Ceiling

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

National Service Company

Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811, Fax (714) 633-9392 mdnational@yahoo.com

Carpet Cleaning

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

A construction and maintenance company to meet all your needs. One call does it all!

R3 Construction, Inc.

Duane Kartchner 1295 N. Knollwood Circle Anaheim, CA 92801 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet Sales & Service Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

OxiFresh

Tami Schreiner 3822 Campus Drive, Suite 200 Newport Beach, CA 92660 (949) 379-1777 info@oxifresh@ymail.com — www.oxifresh.com

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Cleaning Service Cornerstone Property Services, Inc.

WASH Multi Family Laundry Systems

Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625, Fax (310) 643-6958 Coin-operated laundry equipment

A construction and maintenance company to meet all your needs. One call does it all!

WHISK Cleaning Services

Todd A. Brisco & Associates

Carpet cleaning, general cleaning, cleaning supplies

Business litigation, real estate law landlord/tenant and healthcare issues.

Collections

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com

Todd Brisco 1900 S. State College Blvd., Suite 505 Anaheim, CA 92806 (714) 634-2814, Fax (714) 634-0662 tabrisco@briscoassociates.com — www.briscoassociates.com

Coin-Operated Laundry Equipment

Duringer Law Group, PLC

Mr. Stephen C. Duringer, Esq. 160 S. Old Springs Rd., Suite 135 Anaheim, CA 92808-1285 (714) 279-1100, (800) 829-6994 toll free

All Valley Washer Service Inc.

John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100, Fax (818) 989-7378 john@allvalleywasher.com — www.allvalleywasher.com

Specializes in landlord/tenant law, debt collection, eviction

On-Site.com

Appliance World

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

New & used appliance sales, service & repairs. Coin operated machines, parts & installation.

Rent Recovery Service

Shahe Kechejian 10526 Garden Grove Blvd.

Garden Grove, CA 92843 (714) 530-9551

Robbie Cronrod 11990 San Vicente Blvd., Suite 340 Los Angeles, CA 90049 (310) 573-9944, Fax (310) 230-0021 robbie@rentrecoveryservice.com www.rentrecoveryservice.com

David S. Schonfeld, Attorney at Law 801 E. Chapman Ave., Suite 214 Fullerton, CA 92831 (714) 871-9004, Fax (714) 871-9005 david@evictionlaw.com

Run Credit Checks via the INTERNET 24/7 and save up to $5.50 per applicant!

Specializing in residential & commercial evictions.

Commercial Gas Grills AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500 5 8

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Defining the commercial outdoor grill and patio heat experience since 1966.

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Buffalo Maintenance, Inc.

Commercial Patio Heaters

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

AEI Corporation

Pete Arnold 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070, Fax (949) 474-0559 info@aeicorporation.com — www.aeicorporation.com

Interstate Restoration

Defining the commercial outdoor grill and patio heat experience since 1966.

Concrete Maintenance & Repair Ben’s Asphalt, Inc.

Teri Braden 2200 S. Yale St. Santa Ana, CA 92704 (714) 540-1700, Fax (714) 957-9831 teri@bensasphalt.com — www.bensasphalt.com

Tim Fischbeck PO Box 2466 Orange, CA 92859 (714) 292-6150, Fax (714) 997-7029 timf@chsolutions.net — www.chsolutions.net

Concrete grinding and patching for trip hazards.

DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

M & M Contracting, Inc.

Jim Sugel 3865 S. Main St. Santa Ana, CA 92707 (714) 549-0256, Cell (949) 375-0187, Fax (714) 549-0258 jsugel@mandmcontractinginc.com www.mandmcontractinginc.com Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Construction Angelo Termite & Construction Company

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

Brent Collins Construction

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Brent Collins Construction

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

McCormack Roofing Weatherproofing & Construction

Asphalt, paving, concrete, seal coating, striping, ADA compliance.

Concrete Hazard Solutions, Inc.

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Deck Coatings

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

Buffalo Maintenance, Inc.

Consulting

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

APT Companies

CBCI Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Hillside Pools

Countertops

Mark Schloemer 1955 Compton Ave. Corona, CA 92881 (888) 290-7665, Fax (951) 739-9514 mark@hillsidepools.com

Liquid Amber Designs

Alona Fulton 6344 B Industry Way Westminster, CA 92683 (714) 801-7415 www.liquidamberdesigns.com

22 years of pool & spa service/repairs, remodels. VGB Act Compliance & replastering.

Laminate, quartz & granite available. No job too small

Doors

Sharon & Sons Floor to Ceiling Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

CBCI Construction, Inc.

Day Porter

R3 Construction, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com Duane Kartchner 1295 N. Knollwood Circle Anaheim, CA 92801 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

WHISK Cleaning Services

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Carpet cleaning, general cleaning, cleaning supplies

Product & Service Council — continued on page 60

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Draperies/Blinds/Window Coverings

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Apex Window Décor

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

Drain Cleaning California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

National Econ Corp.

Mark Ervin 1899 S. Santa Cruz St. Anaheim, CA 92805 (714) 978-6320, Fax (714) 978-6323 mark@nationalecon.com — www.nationalecon.com

Bridges Vertical Blind Mfg

Mr. John Bridges 15635 Commerce Ln Huntington Beach, CA 92649 (714) 898-7933, Fax (714) 898-5944

Patriot Environmental Laboratory Services, Inc.

Flooring and window coverings

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

Mrs Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426, Fax (818) 758-5984

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Platinum Plumbing Services, Co.

Sharon & Sons Floor to Ceiling

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Masek Consulting Services, Inc. Stephen Masek 23478 Sandstone St. Mission Viejo, CA 92692 (949) 581-8503, Fax (949) 581-8503 newclients@masekconsulting.net www.masekconsulting.net

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Patriot Environmental Laboratory Services, Inc. Irma Zaldivar 1041 S. Placentia Ave. Fullerton, CA 92831 (714) 899-8900, Fax (714) 899-7098 izaldivar@partriotlab.com — www.partiotlab.com

A construction and maintenance company to meet all your needs. One call does it all!

Offering environmental consulting & laboratory testing specializing in asbestos, mold, lead and bacteria.

KD Electric

Exercise Equipment

Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700, Fax (714) 223-2710 kdelectric@sbcglobal.net — www.kdelectric.com

Out-Fit

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Planning

HMWC, CPAs & Business Advisors

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

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Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

Financial

Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

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Fencing & Gates Buffalo Maintenance, Inc.

Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602, Fax (800) 464-6400 rwoodbeck@ddtechusa.com — www.ddtechglobal.com

Environmental Consulting & Training

N E W S

Stephan Hermann 25 W. Easy St., Suite 306 Simi Valley, CA 93065 (805) 584-1500, Fax (805) 426-8120 kraulin@out-fit.net — www.outfit.net

D & D Technologies Gate Hardware

American Environmental Specialists, Inc.

A P A R T M E N T

Offering environmental consulting & laboratory testing specializing in asbestos, mold, lead and bacteria.

American Environmental Specialists, Inc.

Electrical

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Irma Zaldivar 1041 S. Placentia Ave. Fullerton, CA 92831 (714) 899-8900, Fax (714) 899-7098 izaldivar@partriotlab.com — www.partiotlab.com

Environmental Services

R&B Wholesale Distributors, Inc.

LA Hydro-Jet & Rooter Service, Inc.

Jim Barnes 1345 N. Red Gum, Suite 1 Anaheim, CA 92806 (714) 632-7000, Fax (714) 854-7731 platinum.plumbing@sbcglobal.net

Masek Consulting Services, Inc.

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David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

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Ferguson Enterprises

Fire & Flood Restoration

Garage Doors

Interstate Restoration

Republic Garage Doors

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

John Gunnison 2623 W. Woodland Dr. Anaheim, CA (714) 527-2804, Fax (714) 527-3014 www.republicgaragedoors.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

KIVA Kitchen & Bath

Handyman

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Ms. Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 221-0600, Fax (949) 660-8018 www.basapp.com

Brent Collins Construction

Veteran Ed’s, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Major appliances for apartments

L and D Appliance Corp.

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Flooring Fantastic Flooring Company

Willie Barron 8400 Secura Way Santa Fe Springs, CA 90670 (562) 693-1315, Fax (562) 693-1285 fantasticflrco@aol.com — www.fantasticflooringcompany.com

Sharon & Sons Floor to Ceiling

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

Heating & Air Conditioning Associated Heating & Air

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Cheryl Brennan 1320B N. Hancock St. Anaheim, CA 92807 (714) 778-8833, Fax (714) 778-8813 www.associatedheatingandair.com

BUFFALO.AD.Resized:Layout 1

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R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Spicer Mechanical

Chad Hegreberg 1315 N. Tustin Ave., Suite 230 Orange, CA 92867 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com

Coast Plumbing, Heating & Air

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103 5:37 PM Page 1

Stan Fink 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (714) 523-1432, Fax (562) 946-1105 stanf@lndappl.com — www.lndappl.com

Product & Service Council

— continued on page 62

YES, WE DO THAT TOO! Think of Buffalo Maintenance as Your In-House, 24/7, Do-Everything, Maintenance, Construction, and Repair Department

Roofing Plumbing Electrical Flooring

Welding Stucco & Siding Painting Windows & Doors

Interior Design Framing & Drywall Appliance Repair & Installation Light Construction & Cabinetry

Apartments, HOA & Commercial

714.956.8371

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Fencing, Decking & Railings Property Repositioning Architectural Design Concrete & Masonry

Bonded & Fully Insured

BuffaloMaintenance.com

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Internet Services

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apartments.com/LA Times

Chase Commercial Term Lending

1375 Sunflower Costa Mesa, CA 92626 (949) 683-5077 www.latimes.com

Insurance Aon

Bryan Kinsey 15303 Ventura Blvd., 12th Floor Sherman Oaks, CA 91403 (818) 742-1383, Fax (866) 229-3754 bryan.kinsey@aon.com — www.aonrentprotect.com

Brian Berg Insurance Services, Inc.

Business Banking, Apartment Loans/Commercial Loans

Greystone Servicing Corporation, Inc.

Dale Holzer 6701 Center Drive West, Suite 970 Los Angeles, CA 90045 (424) 223-6206, Fax (424) 223-6201 dholzer@greystoneusa.com — www.greyco.com

California Bath Restoration

Reyna De Aragon 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779, Fax (949) 265-5424 rdearagon@calbath.com

Eric R. Marrs 888 S. Disneyland Drive, Suite 400 Anaheim, CA 92802-1846 (714) 905-1923x3104, Fax (714) 905-1910 ericm@htrinsure.com — www.htrinsure.com

Luther Burbank Savings

Complete kitchen and bath restoration and refinishing company.

Commercial, Personal & Health Insurance

Marrs Maddocks & Associates Insurance Services, Inc.

Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661, Fax (949) 481-8358 mike@reyinsuranceservices.com www.reyinsuranceservices.com

Mr. Henry Eagar 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 haeagar@cbbank.com — www.cbbank.com

Kitchen Renovations

Hayward Tilton & Rolapp Insurance Assoc.

Rey Insurance Services, Inc.

Citizens Business Bank

Carpet cleaning, general cleaning, cleaning supplies

Apartment insurance, auto & home packages — several companies to choose from.

Comm’l and personal insurance — Retail Specialty — Apartment buildings & Tenants (over 1500 bldgs insured)

Janitorial

Robert Fox 3600 S. Bristol St., Suite 200 Santa Ana, CA 92704 (714) 327-6992, Fax (866) 889-7364 robert.fox@chase.com — www.chase.com

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com

Jim Davis 3810 E. La Palma, Suite B Anaheim, CA 92807 (888) 939-2215, Fax (714) 938-0150 jim@davismadden.com — www.forinsurancequote.com

Oscar Montano 12966 Euclid St., Suite 495 Garden Grove, CA 92840 (714) 534-6310, Fax (714) 534-2943 omontano@phdinsurancebrokers.com www.caapartmentinsurance.com

Chase Multifamily Lending

WHISK Cleaning Services

Davis & Madden Insurance Agency, Inc.

PHD Insurance Brokers, Inc.

Gabriella “Gabe” Jones 30700 Russell Ranch Road Westlake Village, CA 91362 (714) 673-9262 gabe.jones@move.com — www.move.com Online apartment guide

Brian Berg 23661 Birtcher Drive Lake Forest, CA 92630 (949) 243-0899 brian@bbisinc.com — www.bbisinc.com

Mr. Daniel Marrs 1903 Wright Pl., Suite 280 Carlsbad, CA 92008 (800) 624-4538, Fax (888) 892-0222 dan@marrsmaddocks.com — www.marrsmaddocks.com

Scott Schweer 3 Park Plaza, Suite 1000 Irvine, CA 92614 (949) 833-4074, Fax (949) 833-4093 Scott.schweer@chase.com — www.chase.com

Move

Rental default insurance

Lending Institutions

Sharon & Sons Floor to Ceiling

14117 Rasmussen Way San Diego, CA 92129 (858) 775-7297 www.lburbanksavings.com

Walker & Dunlop

18400 Von Karman Ave., Suite 340 Irvine, CA 92612 (949) 271-8546 Cell (310) 413-6150 dburt@walkerdunlop.com

Sharon Barlow 2130 S. Main St. Santa Ana, CA 92707-3218 (714) 754-1531, Fax (714) 754-1703 info@sharonsftc.com

Wells Fargo Multifamily Capital Tony Petosa 1808 Aston Ave., Suite 270 Carlsbad, CA 92008 (760) 505-9001, Fax (760) 438-8710 tpetosa@wellsfargo.com

Landscape TruGreen Landcare Connie Celaya 216 N. Clara Ave. Santa Ana, CA 92703 (714) 493-2083

Specialized lending programs for multifamily properties.

Lighting

Village Nurseries, LP

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

A construction and maintenance company to meet all your needs. One call does it all!

SAFE HARBOR EXCHANGE Qualified Intermediary for I.R.C. §1031 Exchange

For exceptional service with your nationwide tax-deferred exchanges, please contact Alice LeBlanc:

866-331-1031 www.SafeHarborExchange.com 17341 Irvine Blvd., Suite 100, Tustin, CA 92780

(949) 552-7831 6 2

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DirecSupply, Inc.

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Buffalo Maintenance, Inc.

Veteran Ed’s, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

Will Kelley 11661 Salinez Ave. Garden Grove, CA 92843 (714) 222-1976, Fax (714) 539-4315 wkelley@veteraneds.com — www.veteraneds.com

Cornerstone Property Services, Inc.

Natural Gas Consulting

Brent Collins Construction

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Interstate Restoration

Maintenance

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Mailboxes

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

A construction and maintenance company to meet all your needs. One call does it all!

R&B Wholesale Distributors, Inc.

Orco Apartment Supply, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Natural Gas Consulting, LLC

Randy Lindenberg 5753-G East Santa Ana Canyon Rd., Suite 630 Anaheim Hills, CA 92807 (714) 974-4291, Fax (888) 361-4649 rlindenberg@naturalgasconsultingllc.com www.naturalgasconsultingllc.com

Gas Safety, Efficiency, Conservation, Nat’l Gas Equip./Pressure Issues. AQMD Equip. & Compliance Issues. Also Earthquake Preparedness

Mold Remediation

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333, Fax (714) 379-3338 general@aeshb.com

Nurseries Village Nurseries, LP

Consultant: Mold Investigations/Recommendations, Asbestos/ Lead Testing, Training

Monalisa Borad 1582 N. Tustin Orange, CA 92867 (714) 984-4747, Fax (714) 998-7067 mborad@villagenurseries.com — www.villagenurseries.co

Product & Service Council — continued on page 64

Bridges Blinds, Inc.

Family Owned Serving Southern California since 1967 in Window Coverings STOCK SIZES

32" 37" 41" 47" 54" 66" 78" 82" 89" 102" 114" 126"

42"

32.25 33.50 34.50 36.60 38.50 42.00 46.50 48.50 50.75 54.75 59.25 63.75

48"

32.75 34.00 35.25 37.25 39.50 43.25 48.00 50.00 52.25 56.50 61.25 66.00

54"

33.25 34.75 36.00 38.25 40.50 44.25 49.25 51.50 53.75 58.25 63.25 68.25

60"

33.75 35.25 36.50 38.75 41.25 45.00 50.25 52.50 55.00 59.50 64.75 69.75

66"

34.25 35.75 37.00 39.50 42.00 46.00 51.50 53.75 56.25 61.00 66.50 71.75

84"

36.00 38.00 39.25 42.25 45.00 49.50 55.50 58.50 61.25 66.50 72.50 78.50

Valance 13.50 13.50 13.75 14.25 14.50 15.75 17.00 17.50 17.75 18.75 20.25 21.00

FREE ESTIMATES/CUSTOM SIZES AVAILABLE WOOD BLINDS MINI BLINDS SHADES Effective 9/1/06

(714) 898-7933 1-800-900-3440 FAX (714)

898-5944

Lic. #651739 • 15635 Commerce Lane, Huntington Beach, CA 92649 A P A R T M E N T

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Product & Service Council

Parking Enforcement

continued from page 63

Dedicated Transportation Services

Aire Master of Orange County

Tom McNeilis 1111 Lake St. Huntington Beach, CA 92648 (714) 856-6898 orangeco@airemaster.com — www.airemaster.com

Alan Smith Pool Plastering, Inc.

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Salvador Munguia Painting Co.

Salvador Munguia 3224 Yorba Linda Blvd., Suite 222 Fullerton, CA 92831 (714) 322-9006, Fax (714) 986-9181 salvadormunguiac@yahoo.com www.salvadormunguiapaintingco.com

California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Village Patrol, Inc.

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Jackie Fromdahl 330 S. Maple St., Suite D Corona, CA 92880 (951) 520-1114, Fax (951) 520-1115 jackie@paintingunlimited-inc.com www.paintingunlimited-inc.com

Plumbing

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

Outdoor Furniture & Refinishing

Painting Unlimited, Inc.

Full service termite & pest control. Over 30,000 Orange County termite inspections.

California Safety Agency

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Paint Sales & Service

Patrol Services

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

1440 S. Grand Ave. Santa Ana, CA 92705 (714) 835-0135, Fax (714) 835-0140 kristen@877termite.com — www.877-termite.com

Anaheim Signal 88 Security

Ornamental Iron

Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

The Termite Guy

www.dedicatedtransportationservices.com

Brent Collins Construction

Sean Campbell 566 E Dyer Rd Santa Ana, CA 92707 (714) 825-3558, Fax (714) 979-3512 Sean.campbell@lloydpest.com

Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

Odor Control

Lloyd Pest Control

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Pest Control

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Access Exterminator Service, Inc.

Roger Sonnenfeld 1230 N. Jefferson, Suite H Anaheim, CA 92807 (714) 630-6310 roger@accessext.com — www.accessext.com

Plumbing Fixtures DirecSupply, Inc.

Janet Hubbell 7120 Brittmore Rd., Suite 400 Houston, TX 77041 (323) 213-6021 jhubbell@direcsupply.com — www.direcsupply.com

Angelo Termite & Construction Company

Gregg Traum PO Box 27790 Anaheim Hills, CA 92809 (714) 701-1081, Fax (877) 595-4313 gregg@angelotermite.com — www.angelotermite.com

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Dewey Pest Contol

Jack Harris 4623 De Soto St. San Diego, CA 92109 (858) 717-7364, Fax: (858) 272-1735 jharris@deweypest.com — www.deweypest.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Greentech Heat Solutions

Orco Apartment Supply, Inc.

Heat treatment equipment & training for bedbugs.

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com

Did you know AAOC is on Facebook?

“Like” us on Facebook to get up-to-date news, information on educational opportunities, updates on legislative activity and much more!!

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R&B Wholesale Distributors, Inc.

DM Smithco

Orange County Property Mgmt.

Pool/Spa Service & Repair

Dominum, Inc.

Ohana Properties

Dunlap Property Group

Reynolds Realty Advisors

JLE Property Management

Roberts Management & Investments

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com Emil or Irina Cioban 5000 Birch St. West Tower #3000 Newport Beach, CA 92780 (714) 510-0058, Fax (949) 485-5983 properties@dominuminc.net

Alan Smith Pool Plastering, Inc. Kevin Kostka 227 W. Carleton Ave. Orange, CA 92867 (714) 628-9494, Fax (714) 628-0863 Kevin.kostka@alansmithpools.com www.alansmithpools.com

Full service pool & spa contractor specializing in remodeling, tile, coping, equipment, decking, BBQs, outdoor furniture & more.

Property Management AIM Properties

Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344, Fax (714) 633-2550 don@aimproperties.net — www.aimproperties.net

Allen Properties

Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850, Fax (949) 768-6860 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments

APT Companies

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Mr. Eric Reichert PO Box 2060 Huntington Beach, CA 92647 (714) 840-1700, Fax (714) 847-1999 email@ocmgmt.com — www.ocmgmt.ccom Kara Engemann 813 N. Harbor Blvd.

Fullerton, CA 92832 (714) 213-8493, Fax (714) 869-3201 info@ohanaproperties.net

Nicholas Dunlap 305 N. Harbor Blvd., Suite 303 Fullerton, CA 92832 (714) 879-0111 ext. 221, Fax (714) 879-0113 ndunlap@dpgre.com — www.dpgre.com

Elizabeth Reynolds 22431 Antonio Pkwy.

Rancho Santa Margarita, CA 92679 (949) 278-3430 Elizabeth@reynoldsrealtyadvisors.com

Mr. Jerry L’Ecuyer 202 E Broadway Anaheim, CA 92805 (714) 778-0480, Fax (714) 491-0864 www.jle1.com — jerry@jle1.com

Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588, Fax (562) 430-0693

Satellite Management Co.

L’Abri Management, Inc.

1010 E Chestnut Ave Santa Ana, CA 92701 (714) 558-2411, Fax (714) 558-2777

8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972, Fax (714) 826-0681 www.labri-inc.com

Sullivan Property Management

Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext:117, Fax (714) 560-9430 info@sullivanpm.com

Full service property management provider for 16+ units.

Monterey Group

Maureen Mcgrath 16601 Gothard St., Suite K Huntington Beach, CA 92647 (714) 848-9792, Fax (714) 847-4978 marketing_monterey@yahoo.com

Product & Service Council — continued on page 66

NAA Community Site & Online Resource Center now Live NAA launched the NAA Community Site & Online Resource Center in November, and all members can log into the site to take advantage of the newest NAA member benefit.

The new Web site is an online network for professionals in the apartment industry. NAA members can become engaged and interact with other NAA members and staff through virtual interest group communities and share their experiences and seek opinions or advice in online discussion forums. Through the Online Resource Center, users will be able to quickly access a huge and ever growing collection of apartment-specific resources.

The site is easy to use, and features a number of video tutorials on how to use the site’s different features, as well as a list of FAQ to help NAA members navigate the site as easily as possible.

Beta testers found the site to be exciting and informative. “I am a new manager and enjoy learning from others; hearing the first hand experiences, etc. I like finding so much information in one place,” said one beta tester.

Another said, “I think it will be a great tool for our industry, and I am looking forward to perusing it often!”

Login today using your NAA Web ID and password!

Community.naahq.org (please note there is NO www in the URL)

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CBCI Construction, Inc.

Real Estate

continued from page 65

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

DM Smithco

Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147, Fax (714) 456-9983 dvh@dmsmithco.com

Property Management Software AMSI

Patrick Johnson 3501 East Frontage Rd., Suite 350 Tampa, FL 33607 (404) 644-3203 Patrick.johnson@amsi.com — www.amsi.com

Cornerstone Property Services, Inc. Steve Cedarquist 16612 Burke Lane Huntington Beach, CA 92647 (714) 848-1702, Fax (714) 848-1787 Steve2567@sbcglobal.net www.cornerstonepropertyservices.com

Gorman & Associates

Mr. William R. Gorman PO Box 325 Brea, CA 92822 (714) 255-9998, Fax (714) 255-8489 bill@wrgorman.com

Providing web based property mgmt. and accounting software to the multifamily, student housing and commercial markets.

Tenant Technologies, Inc.

A construction and maintenance company to meet all your needs. One call does it all!

Korah Young 1665 Williamette Falls Drive West Linn, OR 97068 (877) 230-2125, Fax (503) 594-2580 kyoung@tenanttech.com — www.tenanttech.com

Professional Building Management, Inc.

Property Management Staffing

Realtors Commercial Alliance of Orange County (RCAOC)

APT Companies

Roxie McClintock PO Box 17921 Anaheim Hills, CA 92817-7921 (714) 432-1830 rcaoc.ae.roxie@gmail.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Reconstruction

Rain Gutters

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

A P A R T M E N T

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

Resident Screening On-Site.com

Lisa Corbett 409 N. Pacific Coast Hwy., Suite 470 Redondo Beach, CA 90277 (619) 540-7828, Fax (877) 329-6674 lisa@on-site.com — www.on-site.com

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Buffalo Maintenance, Inc.

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets

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Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Brent Collins Construction

Argos Systems

24 hour service company for mold, fire, flood,etc. Construction company for capital improvements, rebuilds, etc.

Valet Waste

Laurie Gurley 17802 Irvine Blvd., Suite 117 Tustin, CA 92780 (714) 544-6604, Fax (714) 544-6231 riaoc@riaoc.com

John Richards 3090 Bristol St., Suite 650 Costa Mesa, CA 92626 (949) 251-8811, Fax (949) 251-8812 jrichards@csi4jobs.com

Jeff Mandell 4070 E. Leaverton Court Anaheim, CA 92807 (858) 922-3218, Fax (714) 602-1260 jmandell@interstaterestoration.com www.interstaterestoration.com

Recycling

RIAOC

Career Strategies

Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534, Fax (714) 894-6234 argosjvandyke@hughes.net

Interstate Restoration

Michael Chew PO Box 3734 Orange, CA 92857 (714) 685-8823 m.chew@pbmre.com— www.pbmre.com

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

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Resident Services

Security Services

Valet Waste

Anaheim Signal 88 Security

Derek Matson 601 N. Ashley Dr., Suite 700 Tampa, FL 33602 (917) 255-9436 dmatson@valetwaste.com — www.valetwaste.com

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Are you missing out on all the great benefits of AAOC membership?

Don’t delay any longer, call AAOC’s help desk at

(714) 245-9500 or visit us on the web:

www.aaoc.com

Utilities & Sub Metering

AUM

Karen McNichols 333 E. Butterfield Rd., 3rd FL Lombard, IL 60148 (630) 218-1400, Fax (630) 218-1401 kmcnichols@aum-inc.com — www.aum-inc.com

Connect Your Home

McCormack Roofing Weatherproofing & Construction

Connect Your Home

Security Systems

Providing roofing, waterproofing, decking and solar installations.

Satellite TV

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474, Fax (760) 946-4677 vilpatrol@aol.com

Monique Trunec 216 Avenda Fabricante, Suite 111 San Clemente, CA 92672 (949) 492-8985, Fax (949) 492-4124 mtrunec@ercusa.net

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs. Solar panel installation.

APT Companies

Village Patrol, Inc.

ERC Roofing & Solar

Steve Pinkus 6320 Clara Street Los Angeles, CA 90201 (562) 928-1200, Fax (562) 928-1288 steve@royalroofing.com — www.royalroofing.com

Training

Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990, Fax (714) 784-7628 dcowan@csapatrol.com — www.csapatrol.com

CBCI Construction, Inc.

Royal Roofing.com (RWS&P, Inc.)

Towing company with 4 locations in Orange County.

California Safety Agency

Roofing

Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-1258, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879, Fax (714) 543-9042 rchju@pacbell.net

Stacy Streuer 5326 Marynell Drive Yorba Linda, CA 92886 (714) 713-5306 sstreuer@signal88.com — www.signal88.com

Five nights a week door to door recycling & trash pick-up.

Ancillary income source.

TO’ and MO’ Towing

Chelsea Madden 1936 E. Deere Ave., Suite 100 Santa Ana, CA 92705 (949) 777-0100 chelsea.madden@connectyourhome.com

Video Commercials APT Companies

Multicom, Inc.

Karen Perkins 2915 E. La Jolla Anaheim, CA 92806 (800) 528-1102, Fax (602) 553-8100 karenp@teammulticom.com — www.teammulticom.com

Signs PRO Image Signs

Luis Gutierrez 11299 Slater Ave. Fountain Valley, CA 92708 (714) 662-7974, Fax (714) 662-7218 proimagesigns@yahoo.com — www.proimagesignsllc.com

Laura Alberti 3760 Convoy St., Suite 220 San Diego, CA 92111 (949) 307-1595, Fax (714) 283-3002 laura@aptcompanies.com — www. aptcompanies.com

Water Heaters California Rooter & Plumbing

Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202, Fax (949) 222-1242 Plumbing and drain cleaning services.

Coast Plumbing, Heating & Air

Property mgmt., towing, traffic, real estate and custom signs.

Banners and vehicle wraps.

Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278, Fax (714) 241-1103

Tax Planning

Debinaire Company

Dan Debin Two locations Anaheim, Corona (800) 660-1044 or (951) 738-0012, Fax (951) 738-9809

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000, Fax (714) 505-9200 david@hmwccpa.com

Water heaters

South Coast Investment Advisors, LLC

Kelly Clyde 4041 MacArthur Blvd., Suite 240 Newport Beach, CA 92660 (877) 922-7242, Fax: (949) 825-7541 kelly@southcoastinvest.com — www.southcoastinvest.com

Product & Service Council — continued on page 68

Telecommunications Services

Verizon Enhanced Communities

Jerry Wilder 2535 W. Hillcrest Dr. Mailcode CAM21WSC Newbury Park, CA 91320 (805) 375-5461 jerry.wilder@verizon.com — www.verizon.com/communities

Towing

Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com

www.dedicatedtransportationservices.com

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Product & Service Council continued from page 67

Bridges Blinds, Inc.

Waterproofing

John Bridges 15635 Commerce Lane Huntington Beach, CA 92649-1336 (714) 898-7933, Fax (714) 898-5944 bridgesblinds@aol.com

Brent Collins Construction

Ferguson Enterprises

Jeff Fergusson 2750 S. Towne Ave. Pomona, CA 91766 (888) 334-0004, Fax (888) 334-8112 jeffrey.fergusson@ferguson.com — www.ferguson.com

Nationwide company that provides all levels of plumbing & appliance needs to the apartment rental industry.

Orco Apartment Supply, Inc.

George Bourget 6420 Roland St Buena Park, CA 90621 (714) 562-0800, Fax (714) 562-0707 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters

R&B Wholesale Distributors, Inc.

David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400, Fax (909) 230-5415 drhodes@rbdist.com — www.rbdist.com

Water Heater Man, Inc.

Mike Powell 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 Fax (714) 282-5335 whminc@pacbell.net

Water heater/boiler service and installation

Mr. Brent Collins 5311 Cornell Ave. Westminster, CA 92683 (714) 612-8747, Fax (714) 891-7064

Carpentry specialist — repair doors, windows, rotten wood, ­patio covers, balconies, termite damage & more.

Windows

Buffalo Maintenance, Inc.

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

CBCI Construction, Inc.

Mr. Frank Alvarez 202 E. Broadway Anaheim, CA 92805 (714) 956-8371, Fax (714) 491-0864 maintenance@JLE1.com — www.buffalomaintenance.com

CBCI Construction, Inc.

R3 Construction, Inc.

Duane Kartchner 1295 N. Knollwood Circle Anaheim, CA 92801 (714) 995-0900, Fax (949) 595-5956 dkartchner@r3construction.com — www.r3construction.com

Mr. Dan Stites 10015 Muirlands Blvd., Suite E Irvine, CA 92618 (949) 542-7265, Fax (949) 542-7634 www.cbciconstruction.com

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040, Fax (714) 276-0692 chrism@mccormackroofing.com www.mccormackroofing.com

Exterior & Interior renovations, in-house cabinetmaking, fully stocked warehouse & showroom.

Republic Window & Doors

John Gunnison 2623 W. Woodland Drive Anaheim, CA (714) 527-2804, Fax (714) 527-3014 john@republicwindows.net

Window & door replacement specialists.

Window Coverings

WHISK Cleaning Services

Filomena Fagundes 1945 W. Commonwealth, Suite N Fullerton, CA 92833 (714) 992-5175 filomena@whiskservices.com — www.whiskservices.com

Apex Window Décor

Deepa Gorajia 10542 McFadden Ave. Garden Grove, CA 92843 (714) 531-1266, Fax (714) 531-1319 deepag@apexwindowdecor.com www.apexwindowdecor.com

Carpet cleaning, general cleaning, cleaning supplies

SIERRA ROOFING CALL (714) 842-6777 sierraroofinginc@yahoo.com

Sean Goodgame 6 8

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n o s i G t a r l a u d t u a r a g tes! n o C

We are proud to announce the graduates of the Fall 2013 Certified Housing Provider Education Program. These students worked exceptionally hard to complete this 11‐week college‐level course and we are proud to announce their success. Congratulations!

Graduates (listed in alphabetical order)

Evelina Baltag Santa Fe Management Amie Barnett

Audrey Barraza WR Gorman & Assoc Jason Berg C & R Management

Francine Camarena Pacific Coast Mgmt

Sudha Chaudhary Placentia Manor Apts Johanna Chavarin Tosoko, Inc. Dirk Clinton

Alison Dylewski EPI Limited Partnership

Marion Grant Hamilton Street Apartments

Denise Knight Rondell Homes

Elizabeth Henry EPI Limited Partnership

Lidia Marcogliese Wiese & Wiese Inc.

Erin Hostetler Satellite Management

Ivan Morales Parkview Apartments

Danielle Holloway Advanced Management Company Carl Hostetter

Erika Jimenez Rondell Homes

Mary Kallinteris ACP Management

Lynne McGaugh Owner

Yvette Morello Grimmway Management Company Jazmine Ochoa WR Gorman & Associates

Joe Koska Brian Berg Insurance

Jodi Parker Tomlinson Management

Jackie Perez Dunlap Real Estate Investments

Rande Rhodes, Jr. Tomlinson Management Ana Maria Silberman

Mindy Thuman Advanced Management Company Martin Tomeraasen A & M Properties

Suzi Vail Advanced Management Company Vanessa Vilchez Dunlap Real Estate Investments Samantha Wearing Dunlap Real Estate Investments

Carolyn Wisbey Advanced Management Company

Looking to get educated on the rental-housing industry? Don’t miss your chance to learn!!

REGISTER TODAY! Enroll in the Fall 2014 Session of the Certified Housing Provider Education Program!

Please visit our website at www.AAOC.com or call our offices at (714) 245-9500.

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FABRIC AWNINGS

PLUMBING, CONTRACTORS SUPPLIES

Argos Systems....................................................72

Aarow Drain & Plumbing.................................72

FENCE CONTRACTORS

California Rooter & Plumbing..........................33

Alertt Access Gate Controls..............................66

Coast Plumbing, Heating & Air, Inc.................34

Buffalo Maintenance, Inc..................................61

Ferguson.............................................................71

FLOORING, REPAIRS, TILE

ORCO Apartment Suppy...................................42

Coinmach...........................................................16

Brent Collins Construction...............................22

PORCELAIN REFINISHING

National Service.................................................22

Buffalo Maintenance, Inc..................................61

Bath Crafters......................................................62

WASH Multi Family Laundry Systems............11

Carpet Crafts......................................................29

PROPERTY MANAGEMENT

COLLECTIONS

Sharon & Sons Floor to Ceiling..........................8

J.D. Property Management................................18

Block & Associates.................. Inside Back Cover

GATED ENTRIES

JLE Property Management Inc...........................6

Duringer Law Group, PLC.... Inside Front Cover

Alertt Access Gate Controls..............................66

Orange County Property Management............28

CONSTRUCTION

HEATING, REPAIRS

Roberts Management & Investments...............56

Coast Plumbing, Heating & Air, Inc.................34

RAIN GUTTERS

JM Air Conditioning & Heating.......................59

Argos Systems....................................................72

INSURANCE

REAL ESTATE INVESTMENTS

PHD Insurance Brokers, Inc.......................39, 55

The Stanfield Group — Mike Thornton............7

KITCHEN REMODELING

Vanguard Investment Properties......................40

Ferguson.............................................................71

ROOFING CONSULTING

Buffalo Maintenance, Inc..................................61

LEAK DETECTION

Quality Consulting Group.................................18

Rash Yambo Decking & Stairs..........................59

California Rooter & Plumbing..........................33

ROOFING CONTRACTORS

Coast Plumbing, Heating & Air, Inc.................34

Dale’s Roofing....................................................60

category See page 72 for alphabetical listings AIR CONDITIONING

COIN METER WASHERS, DRYERS—

Coast Plumbing, Heating & Air, Inc.................34 JM Air Conditioning & Heating.......................59 APPLIANCES—REPAIRS, PARTS, RENTALS

Ferguson.............................................................71 Lin-Ed’s Appliance Service & Repair...............47 ORCO Apartment Suppy...................................42 R&B Wholesale Distributors, Inc. ....Back Cover

SALES, SERVICE

APPRAISALS/VALUATIONS

Brent Collins Construction...............................22

First Metro Appraisals.......................................14

Buffalo Maintenance, Inc..................................61

ASPHALT

COUNTER TOPS

Paveway..............................................................14

Sharon & Sons Floor to Ceiling..........................8 DECK COATINGS, MAGNESITE REPAIRS,

ATTORNEYS

Block & Associates.................. Inside Back Cover Cummings & Myer............................................26 Duringer Law Group, PLC.... Inside Front Cover Steven D. Silverstein, Law Office......................19

WATERPROOFING

Brent Collins Construction...............................22

DOORS, WINDOWS

BATHROOM REMODELING

Republic Windows & Doors.............................28

LENDING

Royal Roofing.....................................................30

Ferguson.............................................................71

Traks R Us..........................................................67

Bona Fide Mortgage..........................................14

Sierra Roofing....................................................68

BATHTUB REFINISHING

DRAINS

Chase/Scott Schweer............................................2

SECURITY: GUARD SERVICE,

Bath Crafters......................................................62

Aarow Drain & Plumbing.................................72

Rockhall Funding Corp.....................................13

California Rooter & Plumbing..........................33

LIGHTING SUPPLIES, FIXTURES, SERVICE

Alertt Access Gate Controls..............................66

Coast Plumbing, Heating & Air, Inc.................34

Lighthouse Electric............................................44

SIGNS

DRAPERIES, BLINDS

MAIL BOXES

ProImage Signs..................................................17

Bridges Blinds, Inc. ...........................................63

ORCO Apartment Suppy...................................42

TRAVEL AGENCIES

R&B Wholesale Distributors, Inc. ....Back Cover

R&B Wholesale Distributors, Inc. ....Back Cover

Stewart Tours.....................................................51

MAINTENANCE, REPAIRS, PRODUCTS

WATER HEATERS

Brent Collins Construction...............................22

California Rooter & Plumbing..........................33

Buffalo Maintenance, Inc..................................61

Coast Plumbing, Heating & Air, Inc.................34

R&B Wholesale Distributors, Inc. ....Back Cover

Debinaire Co......................................................20

MOLD REMEDIATION

Ferguson.............................................................71

American Environmental Specialists...............12

ORCO Apartment Suppy...................................42

ORNAMENTAL IRON

Water Heater Man, Inc......................................10

Alertt Access Gate Controls..............................66

WATERPROOFING

Brent Collins Construction...............................22

Quality Consulting Group.................................18

Park Center Exchange.......................................23

PAINT AND PAINTERS

WINDOWS

Safe Harbor Exhange, Inc.................................62

G & G Painting Co.............................................19

Republic Windows & Doors.............................28

BLINDS

Apex Window Decor.........................................12 Bridges Blinds, Inc. ...........................................63 Sharon & Sons Floor to Ceiling..........................8 BOILER SYSTEMS

Sharon & Sons Floor to Ceiling..........................8

Debinaire Co......................................................20

DRYWALL

BUILDING DESIGN

Brent Collins Construction...............................22

Quality Consulting Group.................................18

G & G Painting Co.............................................19

CABINETS

ELECTRICIAN, ELECTRICAL MAINTENANCE

Brent Collins Construction...............................22

Buffalo Maintenance, Inc..................................61

Sharon & Sons Floor to Ceiling..........................8

Lighthouse Electric............................................44 ENVIRONMENTAL SERVICES

CARPENTRY

Brent Collins Construction...............................22 Buffalo Maintenance, Inc..................................61 CARPETS

Carpet Crafts......................................................29

American Environmental Specialists...............12 ESCROW & EXCHANGE

GATE SYSTEMS & TRACKING

EVICTIONS

Rash Yambo Decking & Stairs..........................59

WINDOW COVERINGS

ORCO Apartment Suppy...................................42

Block & Associates.................. Inside Back Cover

Sondance Painting.............................................26

Apex Window Decor.........................................12

R&B Wholesale Distributors, Inc. ....Back Cover

Duringer Law Group, PLC.... Inside Front Cover

PEST CONTROL

Bridges Blinds, Inc. ...........................................63

Sharon & Sons Floor to Ceiling..........................8

Steven D. Silverstein, Law Office......................19

The Termite Guy................................................48

Sharon & Sons Floor to Ceiling..........................8

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alphabetical See page 70 for category listings

DRAINS UNBLOCKED !

Aarow Drain & Plumbing................................72

Lighthouse Electric...........................................44

Alertt Access Gate Controls.............................66

Lin-Ed’s Appliance Service & Repair..............47

American Environmental Specialists..............12

National Service................................................22

Angel’s RBI........................................................53

Orange County Property Management...........28

Apex Window Decor........................................12

ORCO Apartment Suppy..................................42

Argos Systems...................................................72

Park Center Exchange......................................23

Expert Plumbing Repairs

Bath Crafters.....................................................62

RESULTS OR NO CHARGE

Block & Associates..................Inside Back Cover

“Introductory Offer”

$65.00

Bona Fide Mortgage.........................................14

AAROW

Bridges Blinds, Inc. ..........................................63

24 HR.EMERGENCY SERVICE

California Rooter & Plumbing.........................33

Residential n Commercial Kitchen Sinks n Bathroom Fixtures Utility Drains n Floor Drains Radio Dispatched Trucks n Insured No Travel Charge n All Power Equipment Complete Maintenance n C.P.M. Distributor

Carpet Crafts.....................................................29

Includes Service Call & Labor Main Lines from $85.00 (reg. $95.00)

DRAIN & PLUMBING

(714) 836-4861 40 Years Experience Serving Orange County St. Cont. Lic. #730851

Brent Collins Construction..............................22

Buffalo Maintenance, Inc.................................61

Chase/Scott Schweer...........................................2 Coast Plumbing, Heating & Air, Inc................34 Coinmach..........................................................16 Cummings ▲ Myer...........................................26 Dale’s Roofing...................................................60

Need Questions Answered?

Contact one of our reliable membership service representatives

@ (714) 245-9500

They will find your solution.

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A P A R T M E N T

Debinaire Co.....................................................20

Paveway.............................................................14 PHD Insurance Brokers, Inc......................39, 55 ProImage Signs.................................................17 Quality Consulting Group................................18 R&B Wholesale Distributors, Inc. ...Back Cover Rash Yambo Decking & Stairs.........................59 Republic Windows & Doors............................28 Roberts Management & Investments..............56 Rockhall Funding Corp....................................13 Royal Roofing....................................................30 Safe Harbor Exhange, Inc................................62 Sharon & Sons Floor to Ceiling.........................8 Sierra Roofing...................................................68 Sondance Painting............................................26 The Stanfield Group — Mike Thornton...........7

Duringer Law Group, PLC....Inside Front Cover

Steven D. Silverstein, Law Office.....................19

Ferguson............................................................71

Stewart Tours....................................................51

First Metro Appraisals......................................14

The Termite Guy...............................................48

G & G Painting Co............................................19

Traks R Us.........................................................67

J.D. Property Management...............................18

Vanguard Investment Properties.....................40

JLE Property Management Inc..........................6

WASH Multi Family Laundry Systems...........11

JM Air Conditioning & Heating......................59

Water Heater Man, Inc.....................................10

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THE LAW FIRM OF

DENNIS P. BLOCK & ASSOCIATES The Number One Law Firm Specializing In Tenant Evictions

TENANT EVICTION UNLAWFUL DETAINER $100 uncontested plus costs

ORANGE (714) 634-8232 FAX # (714) 634-3633

Guaranteed rapid filings No office visit required Free telephone consultations More experience than any other law firm Lockout management service available

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