Turves Green

REFIT: DOUGALLS GROUP

Growth keeps coming in Birmingham

BROTHERS RICKY AND AMRIT DOUGALL HAVE SEEN SALES CONTINUE TO EXPAND THROUGH A ROLLING SERIES OF IMPROVEMENT INITIATIVES AT THEIR NISA STORE IN BIRMINGHAM

A rolling series of improvement initiatives at their Nisa store in Birmingham. rolling series of changes and improvements made to a store in the Northfield area of Birmingham have seen turnover grow over 25% since last summer.

Brothers Ricky and Amrit Dougall acquired the store from Co-op last summer and in just five days converted and refitted the 3,000sq ft shop to become Nisa Turves Green, offering an improved range to shoppers including several exclusives.

Situated in the heart of the community, the store has retained a strong Co-op own brand presence with more than 800 lines available along with a series of new products. The range has continued to evolve and develop in response to customer demand.

Ricky said: “We have added products into the range consciously, bringing in things that are totally different to complement the offer. There are two secondary schools and a primary school in the vicinity of the store, and we saw that as a real opportunity to pick up custom, increase footfall and grow the store.”

A food-to-go offer was introduced including Snow Shock “We’re attracting lots of new shoppers and sales can fluctuslush and Costa Coffee machines, and the licensed section ate every week quite a lot, but the store is performing well, and has been increased in space to almost three times the size, sales are well ahead of what they were when it was operating leading to a 15% sales boost in the category. with a Co-op fascia.”

Chilled categories remain an important offer for the store Other additions to the store include a two metre Aquavape to retain customers who shopped at the Co-op, with 25% of unit and three non-food bays including a bay of £1 goods that overall store sales coming from this area. has been well received by customers.

Two manned tills have also been removed and replaced Ricky said: “It’s something of a store within a store and with two self-service tills to accommodate the audience.

Ricky said: “We’ve worked really hard to increase sales since we first launched the store last autumn and we are always looking at what we can do with promotions to encourage shoppers in. “We’re attracting lots of new shoppers and sales can fluctuate every week quite a lot, but the store is performing well, and sales are well ahead of what they were when it was operating with a Co-op fascia.” Other additions to the store include a two metre Aquavape unit and three non-food bays including a bay of £1 goods that has been well received by customers. Ricky said: “It’s something of a store within a store and shoppers come in especially for the products we’re selling there, and we obviously then try to secure incremental sales once they’re through the door. “It’s another example of how we are tailoring to the audience and giving them what they want from their local store.”