Exam Name
Test Bank For Operations and Supply Chain Management, 15th edition Jay Heizer Barry Render Chuck Munson Chapter 1-17
Answers are at the End of Each Chapter
Chapter 1 MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) Walter Shewhart is listed among the important people of operations management because of his contributions to: A) just-in-time inventory methods. B) assembly line production. C) statistical quality control. D) measuring productivity in the service sector. E) information technology.
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2) Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves per shift. If the production is increased to 1920 valves per shift, labor productivity will increase by: A) 17%. B) 20%. C) 25%. D) 40%. E) 50%.
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3) Which of the following influences layout design? A) technology B) inventory requirements C) capacity needs D) personnel levels E) All of these influence layout decisions.
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4) Which strategic OM decision involves determining the efficient flow of materials and information? A) job design and work measurement B) process and capacity strategies C) maintenance D) layout strategies E) statistical process control
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5) The finance function is concerned with: A) producing goods or providing services. B) procuring materials, supplies, and equipment. C) building and maintaining a positive image. D) generating the demand for the organization's products or services. E) securing monetary resources.
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6) Reasons to study operations management include: A) studying how people organize themselves for productive enterprise. B) understanding what human resource managers do. C) knowing how goods and services are consumed. D) learning about a costly part of the enterprise. E) A and D
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7) Which of the following is NOT among the ethical and social challenges facing operations managers? A) efficiently developing and producing safe high-quality green products B) training, retaining, and motivating employees C) increasing executive pay D) honoring stakeholder commitments E) providing a safe workplace
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8) Which of the following is NOT true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector? A) Services are often an intellectual task performed by professionals. B) Services are difficult to automate. C) Service operations are typically capital intensive. D) Services are often difficult to evaluate for quality. E) Services are typically labor-intensive.
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9) Reasons to study operations management include learning about: A) what operations managers do. B) how people organize themselves for productive enterprise. C) how goods and services are produced. D) a costly part of the enterprise. E) all of these.
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10) The factor responsible for the largest portion of productivity increase in the United States is: A) labor. B) capital. C) management. D) all of the above; it is impossible to determine the contribution of individual factors. E) none of these.
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11) Illiteracy and poor diets have been known to cost countries up to what percent of their productivity? A) 2% B) 5% C) 10% D) 20% E) 50%
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12) Which of the following is TRUE regarding the significant events in operations management? A) The Globalization Era will start approximately in 2025. B) Charles Sorensen was instrumental in the development of the moving assembly line. C) Eli Whitney initiated the revolution of Industry 4.0. D) The concept of linear programming first appeared in the Lead Production Era. E) The Mass Customization Era focused on quality.
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13) What term is given to those individuals with a vested interest in an organization, including customers, distributors, suppliers, owners, lenders, employees, and community members? A) investors B) stakeholders C) vestors D) stockholders E) alumni
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14) What is a global network of organizations and activities that supply a firm with goods and services? A) vendor tree B) supply tree C) supply chain D) vendor network E) provider network
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15) Henry Ford is noted for his contributions to: A) scientific management. B) time and motion studies. C) statistical quality control. D) material requirements planning. E) assembly line operations.
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16) Which of the following pioneers was NOT making a professional impact during the Scientific Management Era? A) Lillian Gilbreth B) Henry L. Gantt C) Frank Gilbreth D) W. Edwards Deming E) Frederick W. Taylor
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17) A cleaning company uses 10 lbs each of chemicals A, B, and C for each house it cleans. After some quality complaints, the company has decided to increase its use of chemical A by an additional 10 lbs for each house. By what % has productivity (houses per pound of chemical) fallen? A) 0% B) 10% C) 15% D) 25% E) 33%
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18) Who was the person most responsible for popularizing interchangeable parts in manufacturing? A) Whitney Houston B) Frederick W. Taylor C) Henry Ford D) Lillian Gilbreth E) Eli Whitney
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19) Which of the following is NOT one of the 10 strategic operations management decisions? A) process and capacity strategies B) maintenance C) supply chain management D) layout strategies E) mass customization
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20) A small metal shop operates 8 hours each day, producing 200 parts/hour. If productivity were increased 30%, how many hours would the plant have to work to produce 1600 parts? A) less than 5 hours B) between 5 and 6 hours C) between 6 and 7 hours D) between 7 and 8 hours E) more than 8 hours
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21) A business's stakeholders, whose conflicting perspectives cause ethical and social dilemmas, include: A) owners. B) suppliers. C) employees. D) lenders. E) all of these.
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22) Gibson Valves produces cast bronze valves on an assembly line, currently producing 1,600 valves each 8-hour shift. If the productivity increases by 78%, it would then be: (Do not round intermediate calculations. Round answer to the nearest integer.) A) 200 valves/hr. B) 356 valves/hr. C) 44 valves/hr. D) 712 valves/hr. E) 112 valves/hr.
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23) Which is NOT true regarding differences between goods and services? A) Goods tend to have higher customer interaction than services. B) Services tend to have a more inconsistent product definition than goods. C) Reselling is unusual in services; goods often have some residual value. D) Services are generally produced and consumed simultaneously; tangible goods are not. E) Services tend to be more knowledge-based than goods.
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24) Which is NOT true regarding differences between goods and services? A) Most goods are common to many customers; services are often unique to the final customer. B) Services tend to have a more inconsistent product definition than goods. C) Tangible goods are generally produced and consumed simultaneously; services are not. D) Services tend to have higher customer interaction than goods. E) None, i.e., all of these are true.
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25) The purchasing function is concerned with: A) producing goods or providing services. B) procuring materials, supplies, and equipment. C) building and maintaining a positive image. D) generating the demand for the organization's products or services. E) securing monetary resources.
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26) The field of operations management is shaped by advances in which of the following fields? A) chemistry and physics B) biology and anatomy C) information technology D) industrial engineering and management E) all of the these
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27) Eli Whitney, in the , provided the foundations for A) United Kingdom; mass production B) 1890s; queuing theory C) 1920s; statistical sampling D) nineteenth century; interchangeable parts E) U.S. Army; logistics
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in operations management.
28) What are the five elements in the management process? A) plan, lead, organize, manage, and control B) organize, plan, control, staff, and manage C) plan, organize, staff, lead, and control D) plan, direct, update, lead, and supervise E) accounting, finance, marketing, operations, and management
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29) Which of the following are among the 10 strategic operations management decisions? I. design of goods and services II. managing quality III. layout strategies IV. marketing V. pricing of goods and services A) I, II, V B) I, II, III C) I, II, IV D) I, II, III, IV, V E) II, III, V
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30) For a commercial bank, the operations function will involve: A) accounting expenses incurred. B) advertising new loan products. C) auditing financial transactions. D) teller scheduling. E) accounts payable.
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31) Which of the following nets the largest productivity improvement? A) decrease input 15% B) decrease input 10%, increase output 3% C) increase output 10%, decrease input 3% D) increase output 15% E) increase both output and input by 5%
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32) Which of the following tasks within an airline company is related to operations? A) crew scheduling B) accounts payable C) international monetary exchange D) advertising E) sales
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33) Gibson Valves produces cast bronze valves on an assembly line. If 2,200 valves are produced in a(an) 8-hour shift, the productivity of the line is: (Round answer to the nearest integer.) A) 275 valves/hr. B) 550 valves/hr. C) 2,192 valves/hr. D) 1,100 valves/hr. E) 69 valves/hr.
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