Test Bank For Manual Drivetrains and Axles, 9th edition James Halderman Chapter 1-17 Chapter 1
Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit to the service technician? A) Maintenance reminder light reset procedures B) Tire pressure monitoring system reset procedures C) Maintenance items specifications D) All of the above Answer: D Page Ref: 1 Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service information. 2) Two technicians are discussing the need for the history of the vehicle. Technician A says that an accident could cause faults due to hidden damage. Technician B says that some faults could be related to a previous repair. Which technician is correct? A) Technician A only B) Technician B only C) Both technicians A and B D) Neither technician A nor B Answer: C Page Ref: 3 Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service information. 3) A campaign (recall) is mailed to the owner of a vehicle from the ________. A) vehicle manufacturer B) local dealer C) federal government D) state or local government Answer: A Page Ref: 2 Objective: 1-3 Describe vehicle recalls and campaigns. 4) Technical service bulletins (TSBs) are issued by the ________. A) vehicle manufacturer B) local dealer C) federal government D) state or local government Answer: A Page Ref: 2 Objective: 1-3 Describe vehicle recalls and campaigns. 1 Copyright © 2024 Pearson Education, Inc.
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5) Four tenths of an hour is how many minutes? A) 14 B) 24 C) 34 D) 44 Answer: B Page Ref: 3 Objective: 1-2 Explain the different types of service information. 6) What should the service technician document on the work order? A) The results of any inspections and tests B) What was replaced or serviced C) The dimensions of the related component and comparison to factory specifications D) Any of the above Answer: D Page Ref: 3 Objective: 1-4 Discuss the importance of the work order. 7) The labor rate for each operation is included on the work order and is added by the ________. A) service technician B) service advisor C) shop owner or designated warranty person D) Any of the above Answer: C Page Ref: 3 Objective: 1-4 Discuss the importance of the work order. 8) Which of the following are performed at no cost to the vehicle owner? A) TSBs B) Campaigns (recalls) C) Either A or B D) Neither A nor B Answer: B Page Ref: 2 Objective: 1-3 Describe vehicle recalls and campaigns. 9) The first character of the vehicle identification number is the country of origin. Where was the vehicle built that has a "5" as the first character? A) United States B) Canada C) Mexico D) Japan Answer: A Page Ref: 5 Objective: 1-6 Explain vehicle identification, vehicle safety certification label, and the veci label. 10) The VECI label includes all of these EXCEPT ________. 3 Copyright © 2024 Pearson Education, Inc.
A) engine identification B) horsepower and torque rating of the engine C) California emission standard D) EPA emission standard Answer: B Page Ref: 7 Objective: 1-6 Explain vehicle identification, vehicle safety certification label, and the veci label. 11) Aftermarket service information is available in what format? A) Manuals B) CDs or DVDs C) Internet D) All of these are possible source formats. Answer: D Page Ref: 2 Objective: 1-2 Explain the different types of service information. 12) What does NOT need to be included on the work order? A) Vehicle description B) Miles on the odometer C) The brand of gasoline used D) The estimate of the repair Answer: C Page Ref: 3 Objective: 1-4 Discuss the importance of the work order. 13) Which type of manual or service information includes the flat rate time and the cost of parts? A) Labor guides B) Factory service manuals C) Component location guides D) Free Internet sites Answer: A Page Ref: 3 Objective: 1-2 Explain the different types of service information. 14) Technician A says that paper factory service manuals covered several years and models. Technician B says that most aftermarket paper service manuals only covered one year and model vehicle. Which technician is correct? A) Technician A only B) Technician B only C) Both technicians A and B D) Neither technician A nor B Answer: D Page Ref: 2 Objective: 1-2 Explain the different types of service information. 15) Where can a technician find diagnostic procedures to troubleshoot an electrical problem? 4 Copyright © 2024 Pearson Education, Inc.
A) Service manual B) Owners manual C) Lubrication guide D) None of these Answer: A Page Ref: 2 Objective: 1-2 Explain the different types of service information. 16) What type notification relates to repairs that are always covered by the manufacturer to correct a safety or emission-related concern? A) Recall B) Technical Service Bulletin C) Both A and B D) Neither A nor B Answer: A Page Ref: 2 Objective: 1-3 Describe vehicle recalls and campaigns. 17) A vehicle is brought in to have an unusual problem repaired. A valuable source of information that may help the technician repair the problem is ________. A) the owner's manual B) a lubrication guide C) the vehicle service records D) None of these Answer: C Page Ref: 3 Objective: 1-1 Discuss the importance of vehicle owner's manuals, service records, and service information. 18) The vehicle safety certification label includes all of these EXCEPT ________. A) VIN B) GVWR C) paint code D) GAWR Answer: C Page Ref: 7 Objective: 1-6 Explain vehicle identification, vehicle safety certification label, and the veci label.
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