Test Bank For Managing in Organisations 1st Edition by Tom Elsworth Chapter 1 Managing in Organisations
Test Bank of Multiple-choice questions
This test bank offers MCQs that may be set to test and/or consolidate learning from each of the main chapters. Each MCQ has 4 possible answers and the correct answer is indicated below the question. The format is as follows. 1.
Which (or what or how etc.)? a. X b. X c. X d. X (bullet for correct answer) One question is provided for each main subsection of the chapter, selecting for this purpose, elements within it that are most important to successful practical application of the methods set out.
Chapter 2 Management 1. Henri Fayol‟s views about management are now often expressed using four terms: planning; organizing; leading; and one other. Which of the following is that fourth term? a) Controlling b) Disciplining c) Persuading d) Representing (a) 2. External stakeholders may belong to one of four categories. Which of the following is incorrect? a) Economic b) Environmental c) Technological d) Community (b) 3. An organisation is described as sustainable if it matches several criteria. One of those listed below is incorrect. Which one? a) It incorporates principles of sustainability into each of its decisions. b) It supplies environmentally friendly products or services that replaces demand for non-sustainable products and/or services. c) It is greener in its operations than the competition. d) It has made an enduring commitment to ethical decision making in all its business operations. (d) 4. There are four key problems always to be faced in making any decision: Incomplete information, Uncertain information, Information asymmetry and one other. Which of the following is that? a) Organisational politics b) Moral hazard c) Incompetence d) Limited resources (b) 5. It is often advised that a presentation should be structured to say what you are going to say, say it, then say what you said. Which one of the following additional points should always be made? a) The mistakes currently being made. b) Why you are the best choice of adviser. c) The audience‟s need that can be met by agreeing with your proposal. d) The flaws in other proposals on the table. (c)
6. Which of the following is not advocated by the chapter on Management? a) It is important for all managers to develop and practice the technical skills of analysis and measurement so that they will always produce the correct answer to any management problem. a) It is contended that the organisation as a social system is the right way to think about organisations going forward. b) Issues in general management that are the responsibility of all managers, who should ensure therefore their personal awareness of these topics, are the power and interests of their stakeholders, Corporate Social Responsibility stance and ethical operations. c) Important skills to be developed by all managers are decision making and advocacy. (a)
Chapter 3 Organisational Behaviour, Leadership and Management of Change in Perspective 1. It can be said that organisations exist for a variety of practical reasons. Which of those listed below is incorrect? a) Increase specialization and division of labour. b) Enable use of large-scale technology c) Manage the external macro and competitive environments1 d) Increase transaction costs. (d)
2. The Classical View of Organisations holds that they are rational entities, scientifically designed to deliver the outcomes intended. Which of the following is a key implication of that view? a) Jobs must be designed to maximise management control and minimise individual discretion. b) People are motivated by enjoyment of their work. c) People are not concerned about how much they are paid so long as it is sufficient. d) The organisations in which people work are cooperative, social systems. (a) 3. There are several ways in which all organisations are alike and maybe understood to behave, in similar ways. Which of the following is not one of those ways? a) All organisations are hierarchical with many layers of management between the worker and senior employees.
b) Commercial organisations are based on a logic of profit and return on investment. c) In the public sector the logic is accountability for the use of public funds. d) In the third sector or social economy we might say that there is a logic of commitment to a cause. (a)
4. Motivation is a complex topic and there are several well-known theoretical approaches to understanding motivation. Which of those listed below does not address motivation? a) Maslow‟s theory of Human Motivation and Needs b) Hofstede‟s Cultural dimensions c) Expectancy theory d) Equity theory (b)
5. The word “team” is often abused in general usage to describe what is really just a collection of employees. Which of the following is a good definition of that term? a) All the employees working on a specific product. b) All the employees having the same boss. c) A special group in which members have joint objectives, are in regular contact, share responsibility and support each other and are co-ordinated by a team leader. d) A special group of employees who share the same values and have the same boss, meeting from time to time to compare notes. (c)
6. There are three main types or organisational structure, the Unitary structure, the Divisional structure, and the Matrix structure. Which of the following describes the functional structure? a) An organisation which collects all the people working in each type of activity, into a specialist sub organisation under the leadership of a senior practitioner in that activity. b) An organisation which collects all the people working on a particular project or product or service or in a particular location into a suborganisation headed by a senior practitioner from that product, service or location. c) An organisation which collects people to report both to a senior activity leader and to a senior project, product, service, or location leader.
(a) 7. It has been said that Organizational Culture is important because it shapes the image that the public has of an organization. Which of the following effects is not related to Organisational Culture? a) It influences organizational effectiveness. b) It provides direction for the company. c) It helps to attract, retain and motivate staff. d) It forces staff to take ethical decisions. (d) 8. Leadership is a crucial element in organisational success. Which of the following views about leadership is valid? a) That the results of leadership are more important than the processes by which they are achieved that is that the ends justify the means b) That the social role of the leader, what they symbolise, how effectively they motivate, what they represent to followers about the future and the ethical situation, are all crucial c) That leadership outcomes are attributable wholly to the leader d) That there is a formula for effective leadership (b)
9. There are a number of key tools of the change manager. Which of the following should not be included in such a list? a) Command and control. b) Lewin‟s Force Field Analysis c) Lewin‟s 3 Phase Model d) Change Agency (a)
Chapter 4 Understanding Individual Behaviour 1. Maslow‟s Theory of Human Needs are usually listed under five headings. Which of the following is not one of these five? a) Self-actualisation. b) Esteem c) Social interaction d) Enjoyment of work. (d)