Test Bank For Managing Diversity in Organizations A Global Perspective on Equality, Diversity, and Inclusion 2e By María Triana Chapter 1-15 Chapter 1: Introduction to Diversity 1. For the San Antonio Spurs, a faultline on ___________ has proven to be an advantage on the basketball court. A. B. C. D.
gender national origin religion age
Answer: B. Answer is found in the section “Different Types of Diversity.” 2. From the list provided, identify one way in which the New Zealand government and Coach Gregg Popovich approach diversity management? A. B. C. D.
Both demonstrate highly developed problem-solving skills. Both demonstrate that they believe in the value of diversity. Both exemplify the importance of relational democracy. Both are firm proponents of the creativity argument.
Answer: B. Both global views in this chapter depict the government of New Zealand and the Coach of the S.A. Spurs initiating and participating in activities that promote diversity. While New Zealand demonstrates this via the public and in-company ethnic programs for businesses and organizations, Coach Popovich does it via group visits to museums with the team as well as through conversations with his players in their own languages. Answer choice (A) is eliminated because the San Antonio Spurs article does not make reference to any problems. Answer choices (C) and (D) do not apply. Answer is found in the section “The Business Case for Diversity.” 3. Attributes such as education and experience are considered… A. B. C. D.
surface level and highly job-related surface level and less job-related deep-level and highly job-related deep-level and less job-related
Answer: C. Answer is found in the section “Different Types of Diversity.” 4. A newly formed team of White women ranging in age from 25-30 and 55-59 would have a faultline on…
A. B. C. D.
income gender age race
Answer: C. The focus of the question is on the women’s age. Answer is found in the section “Different Types of Diversity.” 5. Apply what you know about diversity to determine which of the following statements best describes the concept. A. B. C. D.
Diversity is an organization’s investment strategy. Diversity is the study of faultlines. Diversity is the study of gender and race differences in a group. Diversity is the differences between members of a group.
Answer: D. Diversity is not an organization’s investment strategy. Faultlines explain how the alignment of attributes within the group can create sub-group level dynamics, this is only part of what diversity is. Similarly, diversity is more than the study of gender and race differences in a group. Answer is found in the section “What is diversity?” 6. Relational demography explains… A. B. C. D.
why people form relationships how surface level diversity influences team communication, team processes, and team dynamics the existence of in-groups and out-groups within a team or an organization that we derive part of our self-esteem from our identity groups
Answer: B. Answer is found in the section “Why is Diversity Obvious to People? 7. Which of the following theories or hypothesis explains how individuals classify themselves and others into in-groups and out-groups? A. B. C. D.
the similarity-attraction hypothesis social identity theory self-categorization theory relational demography theory
Answer: C. The similarity-attraction theory explains how homogeneous teams are predicted to work better and be more productive because they are not diverse. The social identity theory explains that individuals derive part of their self-esteem from their group identity. Organizational demography theory studies how surface level differences affect team processes, performance, etc. Answer is found in the section “Why is Diversity Obvious to People?
8. The value in diversity hypothesis proposes that diversity can benefit organizations in which of the following ways? A. B. C. D.
Cost advantages, creativity, resource acquisition, marketing, problem-solving, and system flexibility. Cost advantages, financial gains, accountability, creativity, problem-solving, and system flexibility. Cost advantages, organizational commitment, marketing, accountability, creativity, and financial stability. Cost advantages, advertising, creativity, problem-solving, resource acquisition, and financial gains.
Answer: A. Answer is found in the section “The Business Case for Diversity.” 9. Which of the following statements is not true of the information-processing perspective? A. B. C. D.
Employees from diverse backgrounds who understand foreign markets are essential to a firm’s success when the firm enters those markets. A diverse board of directors and executive team who understand local laws, norms, and culture will prove advantageous for the firm when venturing into foreign markets. A diversified workforce is more likely to emphasize conforming to norms and decrease creativity in the decision-making process. A diverse workforce can help an organization process a greater amount of information.
Answer: C, because this choice pertains to creativity in the decision-making process, not processing greater amounts of information. Answer is found in the section “The Business Case for Diversity.”
10. Which of the following statements does not reflect the optimistic view of diversity? A. B. C. D.
Team diversity can increase monitoring, vigilance, and lower collusion. Team diversity can increase the quality and quantity of team performance. Team diversity can increase the volume of information in a team at a cost. Team diversity can increase firm innovation, firm reputation, and firm performance.
Answer: C. Answer is found in the section “The Business Case for Diversity.” 11. The French cosmetics company L’Oreal has diversified at different levels, opened offices in more than 130 countries, and recruited international people of mixed cultural backgrounds. Which of the following likely explains the company’s efforts to diversify its workforce? A. B.
Relational demography Similarity-attraction hypothesis
C. D.
Self-categorization theory Information-processing perspective
Answer: D. Answer is found in the section “The Business Case for Diversity.” 12. The lack of minority coaches in the English sports leagues seems to offer support for this diversity theory. A. B. C. D.
Social identity theory Self-categorization theory Relational demography theory Value in diversity hypothesis
Answer: B. Answer is found in the section “Why is Diversity Obvious to People? 13. A successful diversity management plan needs to include the following except … A. B. C. D.
a strong color blind policy that emphasizes similarities and increases team harmony the support of top management who must demonstrate the value of diversity an accountability system where top management and managers are held responsible for diversity outcomes endorsing multiculturalism and recognizing the differences between groups
Answer: A. Answer is found in the section “Best Practices for Managing Diversity.” 14. As New Zealand’s companies venture into the international business arena, determine which of the following would serve them best. A. B. C. D.
A broad understanding of relational demography theory A broad understanding of the social categorization theory A broad understanding of the colorblind approach to diversity management A broad understanding of the information-processing perspective
Answer: D, because expanding to international markets will require processing of greater amounts of information. While the value in diversity hypothesis would help, the focus of the latter is not to facilitate comprehension of the enormous amount of information that a company would confront going into a foreign market. Answer is found in the section “Global View: New Zealand.”
15. Determine the type of diversity present in the conflict in Amsterdam regarding Black Pete. A. B.
separation and variety separation and disparity
C. D.
variety and disparity all of the above
Answer B. Diversity as separation refers to differences on a particular attribute such as attitudes, beliefs, and values. This festivity is about values held by the White majority in Amsterdam which are questioned by some Amsterdammers. Diversity as disparity refers to differences in status or power which is also relevant in the case of Black Pete as the majority in the Netherlands is White. Diversity as variety does not apply as it refers to professional backgrounds, functional areas, and expertise. Answer is found in the section “What is Diversity.” 16. Inclusion is achieved when… A) there is diverse representation of race, gender, age, sexual orientation, functional area, organizational tenure, etc., in the organization. B) individuals perceive that they are part of essential organization processes such as decision making C) individuals see that they are surrounded by multicultural, multiracial colleagues D) organizational leaders greet their employees and enquire about their well-being Answer: B. Answer can be found in the section “What is Diversity”. 17. The Value in Diversity Hypothesis refers to… A) proven arguments that demonstrate strong support for the Value in Diversity Hypothesis B) arguments that work best when accompanied by strategies specific to particular work settings C) arguments that favor support for the Value in Diversity Hypothesis D) none of the above Answer: B. Answer can be found in the section “The Positive and Negative Effects of Diversity.