Test Bank For Communication in a Civil Society, 2E By Shelley D. Lane, Ruth Anna Abigail, John Casey Gooch Chapter 1-15 TEST BANK—CHAPTER 1: A FIRST LOOK AT CIVIL COMMUNICATION Created by Ruth Anna Abigail, Ph.D. LEARNING OBJECTIVE 1.1 Know about the benefits that result from skillful communication, the harms that result from poor communication, and the cost of social isolation that resulted from the COVID-19 virus. Multiple Choice The benefits of communicating skillfully do not include a. better physical health b. a potentially more successful and satisfying career c. getting your way when you need to d. being more happy ANS: C The effects of poor communication do not include a. negative health effects b. relational stress c. lowered workplace productivity d. poor communication may result in all of the above ANS: D The effects of no communication include a. better mental health b. decreased levels of communication skill c. more effective online collaboration d. less concern for others ANS: B True-False One effect of COVID 19 was decreased communication. ANS: True A skilled communicator is guaranteed success in life. ANS: False Communicating in a skillful manner affects your physical health. ANS: True Happy people are skilled communicators. ANS: F Skillful communication increases the effectiveness of online collaboration. ANS: T Short Answer CIACS 2nd Edition Chapter 1 Test Bank
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Name three benefits of skillfully communicating. ANS: less stress, healthier physically, better mental functioning, job satisfaction, organizational commitment, happiness
CIACS 2nd Edition Chapter 1 Test Bank
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Name three harms from poor communication. ANS: affects cardiovascular, endocrine, and neurosensory systems, relational stress, poor organizational performance (lessened commitment, failure to finish projects) Name three harms from having no communication ANS: isolation, loneliness, depression, anxiety, decreased social and communication skills ESSAY--none
CIACS 2nd Edition Chapter 1 Test Bank
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LEARNING OBJECTIVE 1.2 Be able to define communication. Multiple Choice Which of the following is the definition of communication used by your textbook? a. communication is like a jigsaw puzzle b. communication is sending meaning from one person to another c. communication is the process of creating and sharing meaning d. communication involves the use of symbols ANS: C Communication is a. the process of sending meaning b. the process of receiving meaning c. the process of creating and sharing meaning d. too complicated to define ANS: C True-False Communication is the process of sending meaning from one person to another. ANS: False Short Answer What is the definition of communication that most writers agree on? ANS: The process of creating and sharing meaning. Essay—None
CIACS 2nd Edition Chapter 1 Test Bank
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LEARNING OBJECTIVE 1.3 Be able to recognize five types of communication: intrapersonal, interpersonal, small group, public, and mediated and technology-based communication. Multiple Choice What kind of communication occurs when a small number of people interact for a reason and share a common purpose? a. small group communication b. public communication c. mediated and technology-based communication d. intrapersonal communication e. interpersonal communication ANS: A What kind of communication occurs when a speaker delivers a message to an audience? a. small group communication b. public communication c. mediated and technology-based communication d. intrapersonal communication e. interpersonal communication ANS: B What kind of communication occurs when communication is transmitted? a. small group communication b. public communication c. mediated and technology-based communication d. intrapersonal communication e. interpersonal communication ANS: C What kind of communication takes place within us? a. small group communication b. public communication c. mediated and technology-based communication d. intrapersonal communication e. interpersonal communication ANS: D What kind of communication occurs between at least two people who have a relationship? a. small group communication b. public communication c. mediated and technology-based communication d. intrapersonal communication e. interpersonal communication ANS: E
CIACS 2nd Edition Chapter 1 Test Bank
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