Running head: STRATEGIC PLAN PART 3 BALANCED SCORECARD AND COMMUNICATION PLAN
Strategic Plan Part 3 Balanced Scorecard and Communication Plan Adrean Porter BUS/475 October 3, 2016 Nels Holmgren
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STRATEGIC PLAN PART 3 BALANCED SCORECARD AND COMMUNICATION PLAN
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Strategic Objective Summary The balanced scorecard is a technique that is used by companies to assist managers in the development of the enterprise's important goals, recognize key trends, make reasonable guesses and regulating the risk related to the new division. This analysis is about Services Group of America's new division balanced scorecard and communication plan. The balanced scorecard and communication strategy aligns with the values, vision, and mission statement of Services Group of America with the SWOT and supply chain analysis. Strategic Objectives Customer Value Perspective 1. The new service will improve customer satisfaction by providing a quality service, performance reliability, and excellent customer service, and it will be available to clients across the nation regardless of region, geography or market. (Media, 2016) 2. Growing demand for organic food products increased consumer spending in the US and abroad, and improving the US restaurant industry. 3. Providing more job opportunities to personalize presentations to consumers looking for a better service than your competitors in the area of bulk distribution and prompt quality service.
Financial Perspective 1. Developing $15 million in revenues from the sale of new service agreements introduced within the next ten years.
STRATEGIC PLAN PART 3 BALANCED SCORECARD AND COMMUNICATION PLAN
2. Quarterly sales progress and operating income by division.
3. Improved market share and ROE (Return on Equity). Internal Operations Perspective 1. Creating stronger strategic alliances with international companies to market ahead of competitors. 2. Operating Computer ran semi-trucks versus the competition. 3. Actual introduction schedule versus planned opening. Learning and Growth Perspective 1. Learning a profound and extensive knowledge of technological abilities than adversaries. 2. Balance the amount of services that equal percent of sales. 3. Measure the time to develop the delivery schedule from supplier to consumer.
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STRATEGIC PLAN PART 3 BALANCED SCORECARD AND COMMUNICATION PLAN
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Scorecard
Perspectives Customer
Internal Business
Services Group of America Scorecard Questions Goals How do customers see us? New service
Measurements The new service will improve customer satisfaction by providing a quality service, performance reliability, and excellent customer service, and it will be available to clients across the nation regardless of region, geography or market.
Consumer Retention
Providing more job opportunities to personalize presentations to users looking for a better service than your competitors in the area of bulk distribution and prompt quality service.
Customer Value
Growing demand for organic food products increased consumer spending in the US and abroad, and improving the US restaurant industry.
What must we excel at? Technological proficiency Supplier Partnership
Operating Computer ran semitrucks versus the competition
Creating stronger strategic alliances with international companies
STRATEGIC PLAN PART 3 BALANCED SCORECARD AND COMMUNICATION PLAN
Innovation & Learning
Financial
Can we continue to improve and create value?
How do we look to shareholders?
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Measure of process performance
Real introduction program versus planned introduction
Manage budget
Balance the percent of services that equal percent of sales
Technological Leadership learning
Learning a profound and extensive knowledge of technological abilities than Service Group of America's adversaries.
Service focus
Measure time to develop the delivery schedule from supplier to consumer
Sustain
Developing $15 million in revenues from the sale of new service agreements introduced within the next ten years.
Accomplish
Three-monthly sales progress and operative income by division
Thrive
Improved market portion and ROE (Return on Equity)
International Distribution Service Communication Plan Document
Recipients
Responsibilities
Update frequency
Executive status report
Chief Executive Officer
Explain reasoning and benefits. Provide brief overviews.
Monthly