Security Products and Technology News
Serving Installers, Dealers and Integrators Across Canada
TOP 10 UNDER 40
Alireza Mousavi, VP of technology at Prism Security, tells us about his passion for integration and goals for the future
Wavestore previews product roadmap
Ottawa-based company outlines upcoming release at customer and partner gathering p. 5
Keenfinity on the scene
New company emerges after Bosch security products division sold to investment firm p. 7
Surveillance systems do more than security for restaurants
Latest cameras serve up a menu of options for business owners and operators p. 18
14 Top 10 Under 40
they aim to go
By Jason Chiu
Hand-held screening
EDITOR’S LETTER
TBy Neil Sutton
Originality in applications
here’s a section in each edition of SP&T News called Applications.
You can find it in this issue on p.6. It only takes up about half a page, and you might miss it the first time you’re browsing through the magazine. But in some ways, it’s the most important thing we publish.
In every issue, Applications provides brief summaries of recent security integration projects from around the world — everything from airports in Ecuador to casinos in Bulgaria.
One of the key mandates of SP&T News is to provide current examples of how security products operate in the real world. Without those examples, technology is just boxes on a shelf or software on a server.
tion, and the value it places on useful marketing data. But it’s certainly not the only example. Increasingly, we’re seeing manufacturing facilities and commercial buildings turning to camera technology not only as means to surveil premises but to streamline operations, manage occupancy and ensure safety compliance.
This trend has been brewing in the security world for several years now as vendors look to deliver more added value and the technology itself improves.
“Without real-world examples, technology is just boxes on a shelf or software on a server.”
What I have noticed over the years of compiling these case studies is the degree to which many of them emphasize the utility of products and services beyond our conventional understanding of security.
For example, two of the items in this issue’s Applications section look at the enormous value car-counting technology provides to a large shopping mall in Minnesota and how touchless access control enables a 24/7 self-service store in Germany to function efficiently in coordination with a smartphone app.
Retail is clearly one of the main target markets and beneficiaries of this “beyond security” approach, partly due to the degree to which it relies on public interac-
I don’t think the security industry will ever lose sight of its biggest function, and arguably its main responsibility, which is to provide solutions and services that protect people, property and assets. If anything, the need to address this has only become more urgent. But that doesn’t mean there isn’t room to keep pushing the technology into new areas and exploring different and imaginative ways of deploying it.
Roger Miller, in his regular Practical Security column on p. 11, addresses many of these issues, noting that security technology is becoming more sophisticated, and you should research all the options before presenting some potential solutions to your clients.
In a world where the applications of this technology are diversifying every day, that’s great advice.
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Security Products & Technology News is published 5 times in 2025 by Annex Business Media. Its primary purpose is to serve as an information resource to installers, resellers and integrators working within the security and/or related industries. Editorial information is reported in a concise, accurate and unbiased manner on security products, systems and services, as well as on product areas related to the security industry.
Editor, Neil Sutton 416-510-6788 nsutton@annexbusinessmedia.com
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EDITORIAL ADVISORY BOARD
Patrick Soo, Alarm.com
Floria Chiu, Telus Custom Security Systems Stephen Karchut, Alarmtech Val Michetti, HID Frank Pietrobono, Avante
111 Gordon Baker Rd, Suite 400, Toronto, ON M2H 3R1 T: 416-442-5600 F: 416-442-2230
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Wavestore previews new release at Ottawa event
Wavestore offered customers, partners and integrators a preview of its product roadmap at an event called “Blind Spot,” which was held at the company’s Ottawa headquarters in June.
The event, which hosted more than 100 attendees, provided an early look at an integrated cloudbased access control and video management suite which will be called WaveFusion when it launches later this year.
During Blind Spot, Wavestore demoed the access control portion of WaveFusion. The company has been running it in pilot mode at its own Ottawa offices and is looking to bring more beta customers on board.
Called WaveFusion for its ability to fuse together security systems that have typically been sold and installed separately, the new suite is a passion project for Wavestore’s owner and CEO Sam Shalaby.
Shalaby, a long-time proponent of cloud-based access control, acquired the company two years ago. Originally headquartered in the U.K., Wavestore established its Ottawa office shortly after the acquisition as a platform to grow the company’s business in North America.
For Shalaby, eliminating the silos between access and video is a natural progression for the security industry, and one that is overdue.
“I have a strong instinct that the future for access control and the
future for VMS is as one [integrated suite],” he told SP&T News in an interview after the Blind Spot event.
Shalaby places prime importance on usability and customer service. “For the end user or integrator, it’s the ease of use,” he said of the WaveFusion suite. “Your focus is on one platform — you don’t have to learn two — and you’ll get all the features you need. You can use it the way you want to use it. You can activate whatever you want to activate.”
WaveFusion will be available primarily on Amazon’s AWS, though it will be possible to run it on other cloud platforms such as Microsoft or Google. It will also be possible to use WaveFusion with third-party video management tools, though optimal functionality will come from using the integrated suite as it is intended. The software will also be available as a subscription model, and priced according to the number of devices enrolled in the system. This approach will translate into recurring revenue for the integrator, said Shalaby.
In addition to the WaveFusion preview, the Blind Spot event included sessions from Raf Souccar, former Deputy Commissioner of the RCMP and Thomas Comerford, former program security manager at the Port Authority of New York and New Jersey; an access control presentation from HID and Mercury; and a roundtable discussion on security industry trends.
— Neil Sutton
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Sam Shalaby (left) with Kevin Baldwin, head of marketing, Wavestore at Blind Spot event.
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Applications
CDW standardizes security operations for 50+ locations
CDW Corp., a provider of IT solutions in Canada, the U.S., and the U.K., has deployed a Genetec platform to standardize its physical security operations across 50-plus sites and distribution centres globally.
Years of growth and acquisition had left CDW with a fragmented security infrastructure. Seeking a unified platform, CDW selected Montrealbased Genetec’s Security Center.
“We had a wide range of systems that we were attempting to bring together, with different data sets and cardholders. It wasn’t efficient or scalable,” said Adam Smith, global security manager at CDW, in a statement. “When the systems aren’t evolving with you, it can become a real problem.”
According to Genetec, adoption of the Security Center platform has helped CDW streamline tasks, increase automation and reduce incident response time. CDW is also using advanced analytics like people-counting to optimize business operations.
Appointments
SAP self-serve store adopts touchless access
Enterprise software company SAP is now using a touchless access control solution for its S.Mart Store, a 24/7 selfservice retail outlet located at its global headquarters in Walldorf, Germany.
The store was ready in four months, from concept to completion, with a grand opening on April 1. For access control, the store is using IXM TITAN, a touchless solution provided by Toronto-based Invixium. After placing an order on the S.Mart app, shoppers receive a QR code that can be scanned at the TITAN device located at the store entrance which permits them access. Shoppers are able to select products, pay for them and exit.
“Our vision for the S.Mart Store demanded a technology partner who could keep pace with our timeline and match our emphasis on convenience, security and exceptional user experience,” said Andre Bechtold, president of SAP Industries & Experiences, in a statement.
• ICT announced the promotion of Pat Alvaro to senior vice-president and general manager of North America.
• Lewis Jacobson has been appointed director of sales at Armstrongs. He was previously the company’s national sales manager.
Mall of America expands carcounting analytics
Mall of America (MOA), located in Minneapolis, has expanded a partnership with Axis Communications, with plans to deploy car-counting video analytics across more than a dozen locations.
MOA spans 5.6 million square feet, hosts more than 300 annual events and welcomes over 32 million visitors a year.
Those events, such a concert or outdoor food festival, require careful planning to ensure the mall can support parking operations and provide safety and security for attendees. Through the expansion of its existing surveillance system and investment in AI-enabled analytics, the mall was able to satisfy its requirements.
“We needed technology that could keep pace with our evolving needs and make sure our security team could focus on the highest-priority tasks,” said Aaron Nielsen, vice-president of IT at MOA, in a statement. “Car counting is one of the most important operational metrics we have.”
Car-counting data now supports decisions about mall hours and event planning, as well as scheduling for vendors and staff.
• Shawn Smith has joined Toronto-based systems integrator Avenue Technologies as a business consultant.
September 11, 2025 ADI Expo
Vancouver, B.C. www.adiglobaldistribution.ca
Sept. 29 – Oct. 1, 2025 GSX
New Orleans, La. www.gsx.org
Sept. 30 – Oct. 2, 2025 Sector Toronto, Ont. www.sector.ca
October 4, 2025
Career Expo West Calgary, Alta. www.careerexpowest.com
October 4-8, 2025
TMA Annual Meeting Palm Springs, Calif. www.tma.us
October 9, 2025
Canadian Security Honours Toronto, Ont. www.canadiansecuritymag.com
October 14-15, 2025
Securing New Ground New York, N.Y. sng.securityindustry.org
October 22-23, 2025
Security Canada Central Toronto, Ont. www.securitycanada.com
November 13, 2025
ADI Expo Montreal, Que. www.adiglobaldistribution.ca
• iLOQ has appointed Trang Vu as chief supply chain officer. Vu will be responsible for leading iLOQ’s global supply chain operations.
• Darron Parker has been promoted to executive vicepresident of sales for IDIS Americas.
• Wesco has announced the appointment of Taralynn Webber as director of security for Wesco’s Canadian market.
Pat Alvaro Lewis Jacobson
Shawn Smith
Trang Vu
Darron Parker Taralynn Webber
Keenfinity charts course under new ownership
The acquisition of Bosch’s security and communications technology business by Triton was completed at the end of June, creating an entirely new business within the investment firm’s portfolio called Keenfinity Group.
“We are excited about our future as a standalone company and convinced that the partnership with Triton brings us the opportunity to realize our full potential,” said Peter Loeffler, CEO, Keenfinity, in a statement.
Keenfinity management are now in the process of communicating relevant information to the company’s channel partners and customers with the change in ownership structure.
and know-how in the security and broader building technologies space,” noted Davies. “Of course we will be leveraging the Triton ecosystem, for example, through joint customer access and solution development.”
Triton acquired Acre Security — a maker of access control, visitor management and intrusion solutions, among others — back in 2021. When
the Triton-Bosch deal was first announced in December 2024, Acre said in a statement that “while Acre Security and Bosch will remain independent, standalone companies under Triton’s ownership, we’re excited about the potential to collaborate and share best practices as part of the broader Triton portfolio.”
— Neil Sutton
“Communication is key during such a transition, and we did our best to spread the word about relevant changes,” Jacquelyn Davies, Keenfinity’s vice-president of Canadian sales and operations, and managing director, told SP&T News in an email interview. “For example, we have contacted our customers and partners several times in writing and have also sought personal conversations.”
Jacquelyn Davies, Keenfinity
The Keenfinity product portfolio currently includes video surveillance, intrusion detection, access control and communications systems from Bosch. The Bosch branding on this technology will remain in place until at least 2027. Any new branding going forward “will be introduced gradually and communicated transparently,” said Davies.
Keenfinity products also include ElectroVoice, Dynacord, RTS and Telex. No name changes are planned for these brands.
While the company may have changed hands, much remains the same as far as business relationships are concerned, said Davies. “We continue to operate with the same dedicated people, products and passion,” she said.
Likewise, pre-existing channel relationships will remain intact through the Keenfinity transition. “All existing contracts and partnerships remain valid, and we are actively supporting them with updated documentation and communications,” explained Davies. “Our goal is to ensure a seamless transition with minimal disruption.”
While it is still early days, Keenfinity is now operating in a different corporate environment, which may present some new opportunities in the future.
“Triton has a relevant company portfolio
Behind every door in a healthcare facility there’s a critical narrative - from protecting staff, to securing vital pharmaceuticals and patient records. ICT’s customizable solutions provide built-in access control, intrusion detection, and building automation, with extensive integrations that give you the flexibility to scale, streamline operations, and safeguard what matters most. Save costs without compromising security.
Secure your success with ICT.
SECURITY CANADA
CANASA BACK IN B.C. FOR WESTERN SHOWCASE
The Canadian Security Association (CANASA) recently held its Security Canada West showcase in Richmond, B.C., on June 11. The event was followed by CANASA’s Annual General Meeting, including award presentations, and a golf tournament the following day.
CANASA hosted its first show of the year in Quebec back in April and on Oct. 22-23, Security Canada Central will return to Toronto.
For event details, visit www.securitycanada.com. For all other CANASArelated events, including upcoming golf tournaments, visit www.canasa.org.
Images courtesy CANASA
By Gaëtan Bordeleau
CANASA spotlighting security industry representation in Quebec CANASA UPDATE
With a new mandate, the Quebec Regional Council outlines its agenda and plans for this year and beyond
The CANASA Quebec Regional Council begins its 2025–2027 term with a team that blends experience and youth, aligned with the spirit of the national NextGen initiative, which aims to attract fresh talent to the security industry.
On June 19, during our regional assembly, elections confirmed a dynamic leadership team:
• President: Gaëtan Bordeleau
• 1st Vice-President: Dominique Bougie
• 2nd Vice-President: Daniel Cyr
• Secretary-Treasurer: Daniel Lamarre
I also have the honour of representing CANASA on the Board of Directors of the Bureau de la sécurité privée (BSP), ensuring our industry’s voice is heard at the regulatory level.
Around this leadership team, a strong balance of continuity and renewal is taking shape: Jean Rho, André Fiset, Martin Brousseau and Patrick
Gingras will continue sharing their valuable experience, while guiding the next generation, represented by Mathieu Lamontagne Lagacé, Erik Chalifour, Devin Lafrance, Mikaël Lavergne, Charles Éthier and Sydney Arblaster.
Two key committees will energetically continue their mission: the Events Committee, led by Patrick Gingras, and the Workforce Development Committee, led by Jean Rho.
Our regional mandate is to be present wherever it counts through our golf tournament, the Security Canada expos, our Quebec Evening, CCQ, our partnership with the ACQ, involvement in collective negotiation, engagement with the Ministry of Education, and presence in training centres.
Vinci has expanded its training offer, and all four centres are fully booked for the fall. And for the fourth year in a row, thanks to the ongoing work of Jean Rho and the financial support of companies in the sector, we are relaunching our “Créons la relève” (Let’s Build the Next Generation) visibility campaign on social media.
This initiative aims to raise awareness of the profession, highlight its benefits, and boost enrollment in the DEP 5296 program — the mandatory training required to work in the field.
If you have questions or ideas, we’re always listening. Please reach out!
Thanks to our efforts, CFP Léonard-de-
Gaëtan Bordeleau is the president for CANASA Quebec (www.canasa.org).
- 23,
Gaëtan Bordeleau
LESSONS LEARNED
MBy Victor Harding
Why smaller deals require more attention
Small company acquisitions are just as detail-oriented as mega deals involving the big players — sometimes more so
ost business brokers end up doing small deals at one time or another.
After all, in most industries there are more small companies than medium or large companies. In my business, I consider a small deal one where the purchase price is less than $250,000.
Despite the fact that the business and deal size is small, the owners are just as proud of their business and almost all of them want to see their customers put in good hands after. So as a broker I have learned you have to treat this size of deal with as much care as the bigger deals.
There is some truth in the saying that small deals can take as much time as big deals. After all, you have to go through the same sales process on both: creating the selling package for buyers to see, searching for potential buyers, picking the best offer from those buyers, getting a Letter of Intent signed with the best offer and then going through due diligence to get the deal closed.
All of this takes time. I don’t remember closing any deal in less than three months, large or small.
From experience I have found there are some particular aspects to doing small deals:
• It is often more difficult and takes more time to get all the information you need to sell a small company. The owner may not have the staff available to collect this data. On several occasions, I have suggested hiring a sub-contractor to support this process.
• Owners of small businesses often don’t have the same resources available to them as bigger companies. They do know their security business, though.
• Smaller companies often don’t have their accounts set up with the best and latest equipment and on signed contracts. This can affect the price.
• Owners of small businesses sometimes don’t know the process of how businesses are typically sold and are therefore not aware of some of the standard terms and deductions they are likely to encounter in their purchase and sale agreement.
Despite the issues surrounding smaller deals I believe that with some thought, we can improve
and expedite the process of completing them. Here are some steps that a seller can take to speed up the process:
• Have current financials prepared: Despite the seller selling assets the buyer often will want to see financials.
• A clean separation between personal and business expenses: Indicate how much you as an owner were paid in salary, bonus or expenses.
• Up-to-date, signed customer contracts, especially for recurring services like monitoring
• Documented service history
• If the seller wants to sell inventory and vehicles in the deal, they must have good details on both ready.
• A snapshot of your customer base with key metrics: retention, billing cycles, RMR, and payment history
If you are a seller and looking at a smaller deal, here are some other tips to note:
• Just because you are selling is a small business, this doesn’t mean you can do it on your own. In some ways a broker can be of more use to the owner of a small business than a large one.
• If you use a broker, their success fee will be a higher percentage of the final purchase price simply because the deal size is so much smaller.
• It is unlikely (but not impossible) that you will
be able to sell the shares of your company. Asset deals are easier and quicker to do.
• It is difficult to find big buyers for smaller deals. Your buyer will most likely be small player in your area.
• Prices or multiples are not as high for small deals as with bigger deals so don’t expect 36X RMR or 6X EBITDA.
• If you don’t want to take a financial holdback at all then expect the final price to drop a little.
• Always check the buyer out before selling. A bad buyer who does not take care of your business can be way more trouble than it is worth.
• As with all deals, the integration of your business into the buyer’s business is absolutely critical to the success of the deal. Pay attention to that part of the process.
• Finally, the golden rule that I tell all sellers is that selling your business takes time — more time than most sellers think.
Small deals are here to stay and they deserve our attention as much as large deals. Besides the fees earned and the satisfaction in helping an owner sell their business there has never been a deal done where I did not learn something new.
Victor Harding is the principal of Harding Security Services (victor@hardingsecurity.ca).
PRACTICAL SECURITY
IBy Roger Miller
Meet your clients with the best solutions
The market is filled with new technology that can address a range of different user concerns
f you are following current events, then you will also know that the demand for security products and technology is increasing — exponentially in some areas.
As global events unfold, they create opportunities for the security industry to respond to rapidly changing situations. In true form, our industry is consistently releasing new or enhanced products to combat these challenges. We are being asked to find very specific solutions for client needs. Fortunately the product developers are often ahead of us by anticipating these needs.
“As global events unfold, they create opportunities for the security industry.”
Over the past few months, some colleagues and I have had conversations with end users about products for: gunshot detection, metal detection, video analytics, threat assessments, active threat notification systems, mobile video surveillance, high level thermal imaging, as well as other products I would have considered “non-traditional” until now.
I have also been fortunate to have international product developers reach out to share new products or ideas with me in an effort to gain exposure to our Canadian market.
Another common trend is integrating this new technology with the more common legacy products such as CCTV or access control. For example, your active weapons detection technology notifies you of a gunshot detected on the premise. This event triggers your CCTV to divert camera coverage to that space while the on-board AI in your video management software is searching for a suspect matching the relevant details.
Simultaneously, the building access control software has entered a full lockdown state — securing the perimeter while pushing updates to a redundant off-site monitoring location. These are not conceptual ideas, they are actual integrated systems working together in many buildings throughout Canada today.
In addition to providing increased security, much of the new technology often has other analytics that can enhance other “non-security”
business units. The tracking analytics built into camera software can show retailers where their foot traffic is stopping to look at products; metal detectors provide traffic counts for each person that passes through; access control software often integrates with HR software for employee management.
These are just a few examples of opportunities to engage other departments who can share the cost of investment for an organization. If the only barrier to investing in security is justification of the cost, let’s look at who else can benefit from that investment.
On the topic of security technology costs, there are also options to help the customer that more security providers could be exploring. The investment of a security infrastructure project can be tens of thousands, and in some cases exceeding a million dollars for larger organizations. This can be a deterrent to corporations who want to upgrade but don’t have the capital funding. A trend that is becoming a viable option is financing or leading the project through third-party leasing. This process sees the security company paid in a timely manner while allowing the consumer to pay for their infrastructure
over a more palatable time frame that doesn’t create a cash flow issue for them.
How do we approach researching these new products and approaches that can benefit an entire organization? Obviously, we all have colleagues we trust, so that’s a start. There are our traditional distribution partners as well. Outside of that you may have to use your favourite search engine to locate both products and channel partners.
When searching for effective, non-traditional, specific products you’ll need to know their method of operations, their real and or test environments, and any success stories. Typically, unique products are not inexpensive, which means a greater potential return for you. Solving complex problems requires solutions that work and there’s a cost to that. That cost is an investment in building new revenue streams.
I encourage integrators, dealers and security managers to investigate what new technology and products are available to them. You might not need them today, but you may need them tomorrow.
Roger Miller is the president of Northeastern Protection Service Inc. (www.protectionpartner.ca)
Bosch Video Analytics solutions help users find meaningful information in video footage in real time, making it easier to identify and respond to potential risks and threats. Our intelligent solutions provide valuable insights to improve the safety, security, and operational efficiency of an environment with data that ranges from people counting to vehicle classifications, and more. We leverage the power of AI to empower users to understand their environment more deeply, so they can respond proactively.
Scan the QR code to learn more or visit www.keenfinity-group.com
Bosch Video Systems and Solutions are available from the Keenfinity team
Jacquelyn Davies VP Canadian Sales and Operations / Managing Director 647-746-1055 jacquelyn.davies@keenfinity-group.com
Solutions Engineering
Don Maxey 647-746-2949 don.maxey@keenfinity-group.com
Inside Sales
Michael Young 416-629-5944 michael.young@keenfinity-group.com
David Heath Key Accounts Manager 647-460-8057 david.heath@keenfinity-group.com
Jeremy Town 647-299-5743 jeremy.town2@keenfinity-group.com
Jamie Carrier 905-299-7318 jamie.carrier@keenfinity-group.com
Supported by our manufacturers’ rep firm partners: Your local Keenfinity team:
Core Products - YT, NT, NU, BC, AB, SK, MB
Rob Feth rob@coreproducts.ca
Mike Hogg mike@coreproducts.ca
Novytec Marketing - QC, NB, NS, PE, NL, Ottawa (Access and Intrusion Ontario)
Yvon Lebel ylebel@novytec.ca
James Turner Ontario Intrusion Only jturner@novytec.ca
Mathieu Racine mracine@novytec.ca support@novytec.ca
Sean Donnachie sdonnachie@novytec.ca support@novytec.ca
TOP 10 UNDER 40
We asked the 2025 winners to tell us more about their path into the security industry and where they aim to go next.
The annual SP&T News Top 10 Under 40 list spotlights the accomplishments of young security professionals and inspires others to keep reaching for excellence. This year’s list includes service providers, manufacturers, monitoring professionals and more. Please join us in congratulating the winners. You can read more of their stories on www.sptnews.ca.
27
Samuel Barbeau Regional Sales Manager, PG Security Associates
Industry Experience: 3 Years
How did you first get involved in the security industry?
I’m proud to represent the next generation in the security and technology industry. Though I’m still early in my journey I’ve embraced every opportunity to learn, grow and contribute for a better life. Nearly three years ago, I was introduced to Tomasz Figiel (president of PGSA) through a mutual friend who knew of my interest in technology. That meeting opened the door to a career I’m passionate about — one where I’ve had the chance to work with cutting-edge technology products and most importantly, incredible people across the country.
What are your career goals and how do you plan to achieve them?
The beauty of our industry is that the learning never stops — your motivation determines your ceiling. I look forward to taking on larger
projects, forming new partnerships and continuing to build trust through honest work.
I’m fortunate to learn from inspiring mentors like Tomasz and Peter Garnham (PGSA founder), who have led with passion and dedication. While I still have a long road ahead, I’m determined to follow in their footsteps, and build a name of my own, one relationship and one project at a time.
36
Alireza Mousavi Vice-president of Technology & Advanced Solutions, Prism Security Systems
Industry Experience: 15 Years
How did you first get involved in the security industry?
My entry into the security industry was a natural evolution of my passion for technology, systems architecture and problem-solving. I hold a BSc in network security and a master’s in business information technology. Early in my career, I focused on designing high-perfor-
mance firewalls and secure network infrastructures. A pivotal moment came during a project involving integrated access control and surveillance systems. That experience highlighted the real-world impact of physical security and drew me into the industry full-time. Since then, I’ve been committed to bridging cybersecurity principles with physical infrastructure to protect people, property and data.
What are your career goals and how do you plan to achieve them?
My long-term goal is to lead the development of intelligent, AI-driven security platforms that set new industry standards for integration, automation and resilience. I plan to achieve this by continuing to innovate, mentor emerging professionals, and be actively involved in industry organizations. By fostering a culture of learning, transparency and forward-thinking within my team and the broader community, I hope to shape the future of secure, interconnected systems.
31
Brandon Lennix Director of Business Applications,
GardaWorld Security Systems & Technology Industry Experience: 8 Years
How did you first get involved in the security industry?
I began my career in the security industry at
Liberty Security, which was later acquired by GardaWorld. I started in a frontline customer service role, speaking directly with our clients and learning firsthand about their needs and pain points.
Over time, I moved into leadership roles within client services and operations, which gave me a broader view of the business. Eventually, I took on the responsibility of managing our internal business applications. My path into the industry wasn’t conventional, but early on I recognized how transformative the right technology could be in this sector, and that became my passion.
What are your career goals and how do you plan to achieve them?
My goal is to become a senior strategic leader at a national or global level, helping organizations bridge the gap between technology and operations. I plan to achieve this by continuing to lead high impact digital initiatives, expanding my expertise in business strategy and systems thinking, and remaining deeply engaged with process improvement and analytics. I believe staying grounded in operational realities while bringing a forward-thinking vision is the key to long-term, scalable impact.
29
Mason Bruce Vice-president, Apex Security
Industry Experience: 13 Years
How did you first get involved in the security industry?
Growing up as a third generation in the industry, with both of my grandfathers involved in security, I was exposed to it from a young age. My useful involvement began at the age of 16, working in our internal dispatching centre, monitoring alarms and overseeing the safety of field-level staff. Over time I progressed through static sites, patrol, supervision and our technical department before moving my efforts to management.
What are your career goals and how do you plan to achieve them?
A core career goal of mine is to lead Apex Security to become Alberta’s premier homegrown security provider. We’ve built a strong foundation to this point with a great team and strong integration, and through strategic acquisitions/partnerships. We will aim to continue building opportunities from within and taking bigger and bigger swings — while also developing our systems and level of service to ensure we aren’t losing the customer-first approach that has helped us get where we are today.
25
Mathieu Lamontagne Lagacé Central Station Manager, Armstrongs - A Becklar Company
Industry Experience: 6 Years
How did you first get involved in the security industry?
From a very young age I always knew that I wanted to help people when I grew up but never really knew exactly how. I was getting ready to start a bachelor’s degree in social work and was looking for a job while I waited for the beginning of the school year. A friend of mine referred me to the company as an operator and I immediately felt like this is where I was meant to be. Really, what better way to help people than by working in the security industry?
PROUDLY CANADIAN OWNED & OPERATED
Camden Door Controls is a Canadian success story that began in a basement in Montreal over 36 years ago, and now employs more than 100 people in our 41,000 sq.ft. head office in Mississauga! When you buy Camden locking, control, activation or access products, you’re not just supporting Canadian jobs, your purchase means more money for research & development, new copyrights and patents, and more manufacturing horsepower to make Canada a world leader.
PROUD
What are your career goals and how do you plan to achieve them?
As far as my future career goals are concerned, I want to continue within the industry I love, learn new things and work on new projects. I plan on continuing to further my knowledge of the industry to help me achieve these goals. I recently got involved with the CANASA regional council here in Quebec.
Interacting with long-time industry leaders is something I really look forward to. I’m also pursuing business studies at HEC Montréal to help me further my skills.
Olivia Cieri Account Executive - Retail, Financial, Hospitality, Gaming, Genetec
Industry Experience: 2 Years
How did you first get involved in the security industry?
I found my way into the industry about two years ago when I joined Genetec. At the time, I was looking for something that blended technology, meaningful work and strong relationship-building — and this role checked all those boxes.
I didn’t have a traditional security background, but I quickly saw how much opportunity there was to make a real impact.
The more I learned about how physical security ties into business operations, risk and even customer experience, the more hooked I became.
What are your career goals and how do you plan to achieve them?
I’m passionate about continuing to grow as a trusted advisor — someone my customers and peers can rely on for honest advice, creative ideas and strong follow-through.
I want to take on more leadership and mentoring opportunities and keep finding ways to bring people together, whether that’s through events, partnerships or new projects.
Long-term, I’d love to be in a position where I’m helping shape strategy and product direction, based on what I’m hearing directly from the field.
I’ve learned that staying curious, staying connected and showing up consistently are key — and that’s the energy I try to bring every day.
“The more I learned about how physical security ties into business operations, risk and even customer experience, the more hooked I became.”
— Olivia Cieri
Obaid Hafiz Area Sales Manager, Western Canada, Axis Communications
Industry Experience: 8 Years
How did you first get involved in the security industry?
It was pure luck. A recruiter accidentally swapped my resume with someone else’s, and mine landed on the desk of Keith D’sa, who, at that time, was the national sales manager at Axis Communications.
Having come from IT sales, the CCTV world seemed foreign to me, but one coffee with Keith changed everything. His passion for security and clear vision for Axis made me realize this was a company and industry where technology could tangibly improve lives and keep communities safe. Eight years later, I genuinely can’t imagine a better industry to work in.
What are your career goals and how do you plan to achieve them?
My career goals have always been about creating meaningful impact. Right now, I’m focused on developing and growing my team in Western Canada, and my aim is to make Axis the easiest and best technology partner to work with. To achieve this, I’m championing initiatives that streamline our internal processes, deepen collaboration with our partners, and foster a customer-first culture. Personally, I’m also completing my Executive MBA to help sharpen my strategic planning and leadership skills which will be crucial as our region continues to evolve. Long-term, I intend to keep scaling my zero-to-one mindset, helping to launch new programs, opening new markets and empowering new teams, all with the goal of moving our industry forward.
Sunpreet
(Sunny) Sandhu Owner/Director, Supertech Systems
Industry Experience: 15 Years
How did you first get involved in the security industry?
Supertech Systems is a family-run business. I started part-time in 2007, helping organize and market Supertech until I joined full-time. It’s from joining full-time that I realized how much of a passion I had for systems, including designing systems and engineering systems.
What are your career goals and how do you plan to achieve them?
I want to continue driving Supertech Systems’ growth and success, making Supertech a leading name in the security solutions industry. Coming from an IT and accounting background, I want to continue to focus on innovation and a commitment to excellence.
Andrew Fleck Government & Enterprise Specialist, Canada, Motorola Solutions Industry Experience: 15+ Years
How did you first get involved in the security industry?
In 2009, I answered an ad posted in the classifieds of the local newspaper, for an inside sales account manager position with Sentry Security Systems. I knew absolutely nothing about the industry or role I was applying for. I was a young father looking for a sales job that wasn’t retail. Never did I think I was walking into a job that would provide me a chance to build a career.
What are your career goals and how do you plan to achieve them?
Starting in the industry at a young age means I am now at the midpoint of my career. My goals and aspirations have changed, as well as my understanding of career opportunities. I think my biggest goal is to always be prepared for the
next and correct opportunity, to grow and be challenged.
I have been blessed to have unique and fantastic opportunities throughout my career and I believe that was possible because of my presence in market. Life is difficult, busy, chaotic and unexpected but showing up each and every day, giving your best effort in that moment is all anyone is asking for. Showing up is something people respect and recognize more than we give credit for in today’s digital workplace.
Josh Hartmann Vice-president, Hartmann Controls
Industry Experience: 6 Years
How did you first get involved in the security industry?
I was more or less born into the security indus-
“It’s been incredibly rewarding to be part of the next chapter of something my family created.”
— Josh Hartmann
try. My parents founded Hartmann Controls when I was very young, and growing up, I was surrounded by both the technical and business sides of the company.
I was playing with resistors and capacitors instead of LEGO bricks, and I’d hear conversations about product development or customer relationships at the dinner table. I got to see firsthand what it meant to build something from the ground up — not just a product, but a company and a community of long-standing partners.
That experience had a big impact on me. It inspired me to pursue electrical engineering, and at the same time, sparked my interest in building meaningful business relationships. During school, I worked summers in different parts of the company, which gave me a deep ap-
preciation for every function. From production to tech support to sales.
I was excited to join Hartmann full-time, and it’s been incredibly rewarding to be part of the next chapter of something my family created.
What are your career goals and how do you plan to achieve them?
My career goals are centred around leadership, innovation and impact. I want to help lead Hartmann Controls through our next phase of growth — scaling responsibly, staying agile, and continuing to bring smart, customer-focused solutions to market.
I plan to do that by surrounding myself with great people, staying close to our customers and dealers, and never getting too comfortable with the status quo. I also want to keep learning, whether that’s from industry peers, our own team or even other solution providers.
To learn more about each of this year’s Top 10 Under 40 winners, read the article on our website, www.sptnews.ca
THE ROLE OF SURVEILLANCE IN RESTAURANT OPERATIONS
By Jason Chiu
In today’s rapidly evolving restaurant landscape, surveillance systems are taking on multi-faceted roles.
Beyond the traditional realms of safety and security, these systems are now being utilized to address contemporary concerns in restaurant operations, such as order validation and fulfilment.
In the realm of safety and security, surveillance systems act as an active deterrent against a myriad of potential criminal activities. This includes everything from internal issues such as employee theft to external threats including burglaries or other criminal activities. A well-rounded surveillance system becomes indispensable in such scenarios.
With solutions offered by the industry’s best manufacturers, restaurant owners have the capability to oversee every nook and corner of their establishment, from front-of-house to back-ofhouse operations. This comprehensive oversight, paired with real-time alert systems, can foster fast response times, which are pivotal in preventing losses and mitigating damage.
Surveillance footage can also become an invaluable asset during any disputes or misunderstandings. A restaurant can conclusively verify and validate incidents, transactions or interactions that took place on its premises by reviewing the surveillance. This ability to look back can shield the establishment from unfounded claims, potentially damaging lawsuits, and even reputational harm, thus strengthening its legal and operational standing.
Upholding high standards
The integration of intelligent video analytics with the best surveillance systems allows for meticulous monitoring of critical areas within a restaurant. These include food preparation and storage areas, common dining areas and even waste disposal zones. The surveillance system thus becomes a silent, non-intrusive supervisor, ensuring that cleanliness protocols are being strictly adhered to at all times.
The system’s capabilities extend to automatically alerting staff or management if it detects any violations of sanitation protocols. For instance, incidents such as improper food handling,
failure to perform regular cleaning routines, or even unauthorized entry into specific zones can trigger instant alerts.
In this way, the surveillance system serves not just as a monitoring device, but as an active participant in enforcing health and hygiene protocols. Its role is pivotal in assuring customers, employees and health inspectors of the restaurant’s unwavering commitment to food safety and cleanliness.
Streamlining order validation
As we pivot to recent challenges facing the restaurant industry, order validation and fulfilment surface as significant areas of concern. With the growing popularity of app-based food delivery services, these challenges are now more relevant than ever. Surveillance systems have been instrumental in providing solutions to these new-age problems.
These apps typically offer refunds when discrepancies happen. In a fast-paced environment where hundreds of orders are processed daily, these discrepancies can result in substantial financial losses for the restaurant.
To put it into perspective, a franchisee of a major quick-serve restaurant chain was
losing thousands of dollars a month due to disputes stemming from food delivery apps. In response, the franchisee had to manually capture images or sift through hours of video footage to validate each order. This was not only tedious but also disrupted the operational efficiency of the restaurant. Using a traditional video surveillance system was proving so time consuming that giving the refund made more financial sense, despite the loss in revenue.
This is where new innovative solutions come into play. They can offer an easy-to-deploy package consisting of a network camera integrated with cutting-edge video analytics. This technology is designed to read and bookmark receipt order numbers in video management software. Consequently, it equips restaurants with the ability to quickly search for orders, output corresponding footage and effectively respond to any discrepancies or claims.
Overhead camera systems operate unobtrusively, ensuring a smooth introduction into the order fulfilment process without causing significant disruption to operations. This proactive approach allowed the restaurant to handle claims efficiently, without unnecessary interruptions
to their daily operations. Finding and fighting a dispute now takes minutes and refocuses the chain of custody from the restaurant operator back to the app and its drivers.
There are multiple benefits to this system, some of which go beyond just order validation. For starters, it offers a way to visually document orders. This gives the restaurant indisputable proof of each order’s preparation, packaging, and handover to the delivery services. Moreover, the system’s quick search functionality facilitates easy retrieval of past orders, thus serving as an invaluable case management tool.
One of the significant appeals of this technology is the minimal alteration required in the back-of-house operations. This automated surveillance system allows restaurants to monitor and validate order fulfilment effectively without necessitating substantial changes to their existing set-up.
The various scenarios where this technology can be of immense help further underscores its utility. During peak hours, when there is a surge in drive-thru and delivery orders, mistakes can happen, and orders may be incorrectly packed. Once the food leaves the restaurant, there is no way to monitor what happens during transit. The surveillance-assisted order validation system can serve as an effective tool, providing solid proof of the restaurant’s accurate order fulfilment.
But what about when a customer, under the guise of “the customer’s always right,” files a false claim with the delivery app to get a free meal? Here, too, a surveillance system shines. Any restaurant chain that adopts cutting-edge hardware and software can prevent unwarranted drain on its finances by tracking each order as it was assembled and providing undeniable proof of correct order fulfilment.
Increasing operational efficiency
Cameras installed with analytics for loitering, which is typically a security application, can also be easily adjusted to provide metadata and reporting features which can be used for customer experience and optimization capabilities.
The same camera that can classify a person in the restaurant, or vehicle in the drive-thru, monitoring for loitering, can now be used to capture the time that object spends in designated zones, leading to insights and intelligence which influence operations.
Understanding traffic patterns, wait times and transactions in a given period of time is all essential information that a restaurant operator can leverage to improve customer satisfaction, and therefore brand loyalty.
The future of order fulfilment
Looking forward, as the restaurant industry
continues to evolve and adapt to the digital age, so too will the technology supporting it. Future upgrades and enhancements to the surveillance-assisted order validation system could potentially integrate with other emerging technologies, like artificial intelligence, to offer even more precise and efficient order tracking.
However, like any technology, this system is not without potential challenges. Privacy concerns may arise due to continuous surveillance. However, it’s important to note that these systems are designed with strict adherence to privacy regulations, ensuring that the primary focus remains on the order fulfilment process and not on individuals.
In conclusion, the necessity for robust order validation has never been more critical in the restaurant industry. As delivery services continue to rise in popularity, restaurants must adapt and incorporate systems that ensure accurate order validation. The utilization of advanced surveillance systems not only mitigates financial losses but also enhances operational efficiency and bolsters customer trust — a recipe for success in today’s competitive restaurant landscape.
Jason Chiu is the professional services group manager with Axis Canada (www.axis.com).
VAN LOCKING SOLUTION
Product Previews Locks & Door Hardware
RIM strike
Camden Door Controls
Camden Door Controls has introduced a 1/2” RIM Strike with 15 lbs. preload. Camden 1299 Series strikes are Grade 1 rated, with UL 1034/294 and ANSI/BHMA listings. Available in brushed stainless steel or black finish, these 1299 strikes offer ‘Universal’ performance with selectable 12/24V, AC/DC voltage, and fail-secure/ fail-safe operation. Latch monitor included. 1299 Series strikes are packaged with 1/8” and 1/4” spacer plates to accommodate up to 3/4” latch projection. www.camdencontrols.com
Service van protection
Mul-T-Lock
Mul-T-Lock MVP2000 is secure, visible and designed to withstand drilling, picking and peel-and-steal. Available in two models — barn-door or sliding door — they can be purchased individually or in pairs. The sliding door model has the additional feature of an angle bolt face for added protection from sledgehammer blows. The MTL600 cylinder locking system, with “no card no key” policy provides peace of mind that no unauthorized key duplication can be done without consent.
www.mul-t-lock.com
Electronic locking solution
Salto
Salto has launched the new XS4 One S. Compatible with a wide range of global door standards, the XS4 One S supports easy installation and retrofitting for new and existing doors. The XS4 One S Series integrates Salto’s smart access technologies, including Salto Virtual Network and BLUEnet Wireless connectivity. www.saltosystems.com
Outdoor protection Allegion
Allegion has introduced the Outdoor Defense option, designed to safeguard against moisture, temperature variations and corrosion in exterior applications. Available for the 98/99 Series rim and surface vertical rod exit devices, the option is also available for mechanical devices as well as electronic components. Products are designed to perform in outdoor conditions, within the parameters of their testing conditions, such as courtyards, rooftops and patios. www.vonduprin.com
Product Previews The latest in security technology
Window intercom system
Contacta
The STS-K023 window intercom system provides two-way communication in environments such as banks, pharmacies, federal buildings, law enforcement offices and public transport hubs. The system features a Level 8 ballistic-rated STS-BL8, a glass-mounted, all-in-one speaker and microphone customer unit. Advanced audio settings include AGC, volume IN/OUT adjustment, feedback suppression adjustment, call recording, call button option, headset connection and sleep mode. www.contactainc.com
Audio manager
Axis Communications
Version 4.8 of AXIS Audio Manager Pro includes an improved scheduler, provides support for the strobes and text displays in the newest Axis speakers, and features other improvements to live paging, cybersecurity, and the integration process. AXIS Audio Manager Pro software enables remote management of large IP audio installations, up to 5,000 speakers and 100 zones. It enables users to set up and manage audio zones, content, user permissions and more. The software comes with unlimited licences and can run on dedicated hardware or virtual machines. www.axis.com
RFID technology
Wavelynx
The APEX Module brings Wavelynx’s reader technology closer to device makers in a secure, easy-to-integrate form factor, according to the company. It enables OEMs and hardware manufacturers to embed RFID technology into a wide range of systems, including intercoms, elevators, turnstiles, smart locks, alarm panels and biometric readers. The APEX Module is compatible with legacy proximity cards, smart cards, and mobile credentials (NFC and Bluetooth). The Module also features advanced encryption.
www.wavelynx.com
Power transfer cables
Camden Door Controls
Camden Door Controls has announced the expansion of its line of power transfer cables by offering custom lengths of 1⁄4” and 3/8” diameter cables in aluminum and stainless steel. Camden offers an extensive line of power transfer cables, including door loops with Zamac, aluminum, and stainless steel end caps. The line also includes 1⁄4” and 5/16” concealed mortise mount transfer cables, which are now in stock and available for order. www.camdencontrols.com
AI camera IDIS
IDIS’s new Edge AI Plus Camera range includes outdoor-ready and vandal-proof 8MP domes (DC-D6831WRA) and bullets (DCT6831WRA), with a PTZ model also scheduled for launch this summer. The range features IDIS’s upgraded analytics engine, IDLA Pro. The cameras ensure HD surveillance and threat detection with image capture even in varied and challenging lighting conditions, including bright sunlight and night, due to IR, WDR, and a larger sensor (1/1.8”).
Hand-held screening
Garrett Metal Detectors
www.idisglobal.com
The Garrett Guide is the new flagship model for Garrett’s line of hand-held security screening products. Guide comes with a high-capacity 125-hour integrated Li-Ion battery, seven selectable sensitivity levels, IP 65 waterproofing, enhanced interference immunity, and an ergonomic microtextured grip. Garrett also offers a modular charging station enabling up-to-five Guides to be charged simultaneously within a 13.3in (338mm) x 5.2in (132mm) footprint. www.garrett.com
IP-based controller
Gallagher Security Gallagher has released the High Security Controller 7000. It incorporates all the core functions of the C7000 Standard variant, while expanding capabilities in key areas. The High Sec C7000 is built with FIPS compliant components, has been approved by the GSA and is PIV-compliant (FIPS 201-3). It has also achieved UL/ULC compliance. The C7000 product range are IPbased controllers that can manage all localized access control, intruder alarms, perimeter security, business automation and logic needs for an organization. www.gallagher.com
Building automation
Johnson Controls
Metasys 14.1 offers new and enhanced features. The building automation system, which combines HVAC, fire, security and lighting systems into one platform, allows facility managers to optimize operations, fortify cybersecurity, advance energy and emissions goals, and modernize facilities. Metasys 14.1 improves energy management capabilities with an expansion of the Metasys User Interface. Energy Dashboard and Reporting, which replaces Energy Essentials, visualizes and contextualizes energy usage as it relates to equipment and spaces.
www.johnsoncontrols.com
LOOKS & PERFORMANCE
Future Proof Your Property
The XE360™ y for Multifamily and light commercial properties. Designed and levers that suite with additional Schlage products to provide options for every style of opening. Give residents the access experience they expect with mobile credential support, all while saving he lock with No-Tour capability. Plan for the future with our new FleX Module™ that allows for updates around communication type, memory and encryption upgrades.
