CENTRAL STATIONS
A look into the products, technologies and solutions shaping the market
SPONSORED BY:
Image: miljko / E+ / Getty images
Alarm Guard celebrates 20th anniversary
The alarm monitoring and electronic security industry has seen a lot of change in the last two decades and Mike Chaudhary has been there every step of the way.
Chaudhary recently celebrated the 20th anniversary of his Toronto-based business Alarm Guard Security Services.
Chaudhary, who emigrated to Canada from India in 1998, gained a few years of experience in counter sales for distributor ADI, then as a recruiter for ADT, before setting up Alarm Guard as an ADT dealer with a handful of employees in 2003.
The main focus of the business was to grow a residential alarm customer base. That “was our bread and butter when I started Alarm Guard,” says Chaudhary. The company began with sales in the Greater Toronto Area, then expanded across Ontario and out west to Alberta.
Chaudhary says Alarm Guard leveraged Google ad words to drive sales and generate leads. They also tried telemarketing sales for a period. “We did different things... we updated ourselves with new tools, and those tools helped us to grow,” he says.
Alarm Guard was granted an ADT Master Dealer licence in 2015, enabling the company to grow even faster by recruiting other ADT dealers.
In 2018, Alarm Guard expand-
ed into the U.S., setting up an office in Atlanta, Ga. Since then, the company has added locations in Ohio, Texas, Florida and Alabama.
Alarm Guard also grew beyond its home alarm roots into other services like PERS, as well as moni-
toring, CCTV and access control for the small and medium-business market. “Once we had a better understanding of the residential market, and better cashflow in the company... we used that cash to grow the commercial market,” says Chaudhary.
Telus transition
Aside from business expansion and technology evolution, perhaps the biggest change for Chaudhary was the acquisition of ADT’s Canadian business by Telus in 2019. That acquisition was a seismic shift in the Canadian security landscape and one that ultimately benefited Alarm Guard, says Chaudhary, who estimates his total business has doubled in the last three years as result of his affiliation with Telus.
“We’re now of the other side of that transition and we are happy to be partnered with Telus,” he says. “We’re excited for what the future holds with them.”
The COVID-19 pandemic was also a period of change for Chaudhary and Alarm Guard, as it was for many security businesses that relied on close contact with customers. When home alarm installs were crippled by lockdown restrictions, Chaudhary pivoted by couriering out alarm kits that could be installed by the end user.
“We used to tell the customer, ‘We have a solution for you. I can pre-program everything for you and ship it to you via courier nextday.’ That really helped us during the COVID times.”
The DIY business slowed down as the pandemic has abated, says Chaudhary, but it is still a very successful model for selling alarm systems into cottage country and more remote areas.
Future for Alarm Guard
Alarm Guard officially celebrated its 20th anniversary with a barbeque on March 3, which coincided with Employee Appreciation Day. The company has grown from a staff of four in 2003 to more than 50 today, not including its many partnerships. “We’re celebrating our 20th anniversary because of our customer base and because of our employees. Without them, we wouldn’t exist,” says Chaudhary.
Chaudhary is excited for the future of the industry, noting that the days of landline-based alarm systems has given way to 5G, interactive services and lifestyle products that extend way beyond security systems. With smarter technology, like artificial intelligence, making its way into homes and businesses, the potential is only increasing.
“The technology is changing,” says Chaudhary. “Definitely, there will be new things to come. Who knows what will be possible with AI?”
— Neil Sutton
Mike Chaudhary, Alarm Guard
SMART TECHNOLOGY FOR FIRST RESPONDERS
The latest security systems have the potential to trim valuable seconds off emergency response times
By Sophie Laplante
For first responders, time is everything.
Police, fire and ambulance services all rely on technology to improve the efficiency and effectiveness of their workflow. Technology can play an important role in large events like parades, protests, sports events, and crowded areas, while also helping more isolated incidents local to neighbourhoods.
Video surveillance has emerged as an essential tool for first responders, as it allows them to quickly understand a variety of emergency situations, whether they are medical emergencies, fires, or situations requiring police intervention.
Of course, video surveillance is nothing new, but the advancement of AI has brought about highly intelligent cameras capable of more than just streaming video, as they can now understand the footage they are transmitting, to a degree. With built-in AI analytics, cameras can generate metadata that is attached to objects or events within the camera’s field of view.
This benefits a video operator in real time, as they can be shown the most relevant video footage at any given moment. The number of surveillance cameras far outnumbers their human operators, after all. It also aids review processes or investigations that follow an emergency situation. In-
vestigators can filter footage of an area to timestamps where the camera recognized human presence, instead of trawling through hours of empty, irrelevant footage to find what is needed.
This article will explore how first responders are benefitting in realtime by the use of AI-analytics backed surveillance systems. This technology has the potential to revolutionize emergency response protocols by enabling faster response times to critical situations. It is, however, not without its limitations and ethical concerns, so those will also be addressed.
Real-time analysis of surveillance footage
The basis of the benefits of AI-enabled video surveillance systems stems from their ability to perform real-time analysis of surveillance footage. Video footage can be analyzed in real-time by machine learning algorithms, which can aid in detecting potential threats, tracking suspects, victims or missing persons, and providing heightened situational awareness to first responders.
For example, in the case of a missing person or a suspect on the run, AIenabled surveillance cameras throughout a city can perform facial scans in real-time to try to detect matches. These matches can then be reviewed by operators individually to ensure they are looking at the most likely matches instead of thousands of people in a given area. Analyzing this data in real-
time means emergency personnel can immediately mobilize and respond to sightings of missing or dangerous individuals, affording more safety to them and the public.
Real-time analytics can benefit each branch of emergency services in different ways, but the goal is always the same: identify emergency situations as fast as possible so the proper response can be deployed.
Real-time analytics and emergency response times
When lives are on the line, every second counts. Any sort of advantage that emergency responders can gain could translate into multiple lives saved. Let’s look at a few situations where first responders would benefit from being backed up or informed by AI-enabled surveillance systems.
Law enforcement is perhaps the branch which can apply AI-enabled surveillance systems to the largest variety of situations, and thus has the potential to speed up response times for various emergencies. For example, surveillance cameras and sensors monitoring a particular area of a city can detect when certain sounds are heard, such as that of a gunshot. This information can then be immediately relayed to law enforcement personnel for them to handle the situation.
The alternative is relying on eyewitnesses to see something or hear the gunshot and then alert emergency services. There can be a delay in
the emergency response that is eliminated by AI-enabled surveillance systems recognizing the event in real-time. Licence plate recognition is another powerful tool, where an AI-backed system can identify licence plates belonging to vehicles that were stolen or involved in criminal acts. Sometimes, alerts can be issued before a situation arises. If, for example, an individual has trespassed into an area and spent a certain amount of time there (long enough to rule out a mistaken journey), then law enforcement can be automatically notified, in case the trespasser has malicious intentions.
Paramedics rely on getting to people as fast as they can, to rescue as many people as possible. AI-based surveillance systems can play a large role in facilitating faster responses to emergencies, through a few key functionalities. For example, a bustling city centre hosting an event during a hot summer day may have emergency personnel on standby to make sure citizens are staying safe in the sun.
AI-enabled surveillance systems could monitor large crowds, detecting instances of people collapsing or showing other signs of heat stroke. First responders could be immediately notified, instead of relying on manually scanning the crowd or listening out for calls for assistance. On a larger scale, AI-enabled surveillance systems which span an entire smart city could analyze current traffic across large areas, providing the fastest possible route for ambulances to take to the scene of an emergency.
Firefighters also benefit from being on the scene as quickly as possible, with as complete a picture of the situation as possible. AI-based surveillance systems can assist in both regards, with instant alerts for when fires are visually detected, as well as thermal cameras which can monitor temperatures and alert emergency personnel when temperatures reach potentially dangerous levels, which indicate a fire may break out soon. Once a fire is detected, AI-based surveillance systems could swiftly identify, through past footage, the number of people within the structure.
Potential ethical concerns
According to a recent Axios/Momentive study, only 51 per cent of Americans would consider themselves comfortable living in a “smart city,” so this is something to consider when implementing AI-enabled surveillance systems. It could be argued that the discomfort people associate with smart city technology stems from a lack of understanding, but there are valid ethical concerns which must be addressed to make sure all parties understand the technology and how it is used.
Most ethical concerns revolve around privacy and a lack of transparency. A company using facial recognition to find missing people has a good end goal in mind, but people may not want their faces scanned and added to a database as they walk around in public. A middle ground must be reached for these technologies to experience widespread adoption, and they only become more effective the more widespread their use becomes. Transparency also needs to be handled with care. It’s important to let people know how the technology works, and its intended use, but divulging too much information could affect the privacy of certain individuals or grant malicious actors too much insight into a process meant to stop their behaviour.
However, these concerns can be addressed by using privacy-enhancing technologies, regular audits and reviews, and transparency in decision-making. It will just take time and trialing.
For first responders, AI-enabled video surveillance can be a powerful tool that shaves valuable seconds off average emergency response times. Whether it helps enhance the situational awareness of first responders, aids in tracking suspects or victims, or helps catch accidents before they happen, AI-enabled video surveillance has clear benefits for first responders, so long as ethical and privacy concerns are addressed and communicated to the public.
Sophie Laplante is the business development manager, cities, Canada, with Axis Communications (www.axis.com).
FEATURED PRODUCT
Securitron AQ Series Power Supplies
Discover Securitron Power.
IDN-Canada prides itself in working with the best-in-class brands. Securitron by ASSA ABLOY is no exception. The AQ series of power supplies allows for the utmost in protection, efficiency, and adaptability, regardless of your requirements.
Securitron AQL Series power supplies harness the reliability of ASSA ABLOY and the technology of LifeSafety Power® The Securitron AQL Series of switching power supplies is an out-of-the-box solution that offers unique performance and value. It is featurerich, network management ready and available in 12 or 24 VDC single, dual and multi-voltage units.
Protect and enhance the performance of access control devices and systems with Securitron AQD & AQS Power Supplies.
With a wide range of power supplies, Securitron has the right power solution to protect and enhance the performance of access control devices. Mix & Match UL Listing • Available in one to 16 Amp variants to support the smallest single door systems to the largest
enterprise access control systems • UL listed dynamic field configurable product offering • Combine any of the seven power supplies and nine distribution boards in any UL listed enclosure and maintain UL code compliance Protection & Efficiency • Heavily filtered and regulated output provides better-than-linear performance • Up to 93% efficiency, which results in decreased operating costs and lengthens the lifespan of electronics • Low battery cutoff protects readers and other sensitive components from undervoltage.
Mix & Match UL Listing • Available in one to 16 Amp variants to support the smallest single door systems to the largest enterprise access control systems • UL listed dynamic field configurable product offering • Combine any of the seven power supplies and nine distribution boards in any UL listed enclosure and maintain UL code compliance Protection & Efficiency • Heavily filtered and regulated output provides better-than-linear performance • Up to 93% efficiency, which results in decreased operating costs and lengthens the lifespan of electronics • Low battery cutoff protects readers and other sensitive components from undervoltage.
Specifications Certifications (Both) • UL294 Listed • UL603 Listed • ULC-S318 Listed • ULC-S533 Listed • RoHS Compliant • REACH Compliant • CE Compliant
Features • All combinations of AQ power supplies and distribution boards are UL Listed • Tolerates brownout or over-voltage input ± 15% of nominal voltage • Thermal shutdown protection with auto restart • Circuit breaker protects against over-current and reverse battery faults • Dedicated battery charging circuit* prevents overvoltage on locking devices • Expandable up to 16 outputs in the standard enclosure • Available with a single relay fire trigger or individually triggered relayed outputs • Low battery cutoff at 9V
Electrical • 115 or 230 VAC input (except AQD1) • Supports up to two (2) sealed gel, AGM or wet lead acid batteries • Up to 93% efficiency
• Low noise design with ripple as low as 70mV p-p • Outputs are Class 2 limited when used with PTC polyswitch distribution boards • Dual voltage 12 or 24 VDC field selectable continuous output • Single voltage 12 or 24 VDC continuous output.
Warranty The AQS is covered by the MagnaCare® lifetime replacement no fault warranty. No registration is required. Product will be replaced forever, for any reason, including but not limited to in-
stallation error, vandalism, or act of God. Replacement product is shipped at Securitron’s expense next day air, if needed.
Please contact your local branch for more information on this and many other new products available through IDN-Canada.
• AQL Product Overview link: Click here
• AQD & AQS Product overview link: Click here
Security Expertise in Canada:
An In-Depth Look at the GardaWorld Monitoring Centre
Over the past year, Michel Gauvin has served as Director of the GardaWorld Monitoring Centre, Canada’s central hub for receiving and managing alarm system signals. In this exclusive interview, we explore the substantial changes and enhancements he has introduced since assuming his role.
What steps have been taken to create a winning culture within the monitoring centre team and what has been its impact on employee loyalty?
Michel: Cultivating a winning culture has been a priority. We’ve fostered an environment of collaboration, recognition and continuous improvement. Our team members are encouraged to share ideas, give feedback and actively contribute to our collective success. We have also implemented several new employee recognition initiatives aligned with a newly revamped Operator performance management program. These recognitions include Operator SWAG items, employee of the month, tenure awards, enhanced paid training options and career pathing (to name just a few). This has contributed to a high level of employee loyalty and improved the quality of our operation. This stable and stimulating working environment in turn contributes to the consistency of our service, which is essential for our customers and partners.
We’ve also invested in state-of-the-art IT equipment and the necessary infrastructure. This enables us to manage the growing volume of data efficiently, while ensuring maximum reliability in our operations.
Can you tell us about the recent recruitment campaign for bilingual personnel?
Michel: Our commitment to excellence includes providing bilingual support to our customers and partners across the country. To achieve this goal, we conducted an extensive recruitment campaign with our sister company, TalentWorld, to ensure that our team could communicate effectively with our customers from coast to coast. This initiative not only broadened our capabilities, but also provided valuable employment opportunities.
What changes have been made to the training program for remote monitoring personnel?
Can you tell us more about the changes made that allow you to provide an exceptional customer experience?
Michel: To begin, we revised our working hours based on alarm activity data to optimize coverage efficiency 24 hours a day, 7 days a week. This enables us to offer consistent, reliable service to our customers and partners, regardless of their geographical location or time zone. We’ve also introduced more efficient workflows and processes to streamline our operations. This ensures that our team can respond quickly to alerts and emergencies while maintaining the highest standards of service. These changes have delivered documented improvement in our station KPIs that we track very closely on an hourly, daily, weekly and monthly basis.
In response to the constant evolution of the alarm market, we’ve adapted our offer by integrating the latest technologies such as video surveillance, dedicated applications enabling users to manage their alarm equipment, as well as innovative new products. What’s more, in partnership with our Parking Solutions division within GardaWorld, we’ve set up an innovative control centre to support property managers in managing their parking needs.
Michel: Our training program has been carefully revised and expanded. It now includes a comprehensive curriculum that equips our staff with the skills and knowledge they need to excel in their roles. Our ongoing training program ensures that our team stays up to date on the latest technologies, best practices and industry trends with ongoing quality assurances measures in place to follow up on skills development and customer service.
Can you tell us about the options available to alarm companies under your partnership program?
Michel: GardaWorld Security Systems is proud to offer a partner program, led by Gaëtan Bordeleau, National Director Dealer Program & Partnerships for Canada, that offers flexible options to meet the needs of alarm companies.
Our program includes the Hybrid Dealer Program, which enables partners to work closely with us while retaining a degree of autonomy. We also offer Remote Monitoring solutions for third parties, covering a complete range of security services. Through our skills and expertise, we help our partners select the business option that best suits their needs.
The ULC-listed GardaWorld Monitoring Centre is constantly renewing, improving and striving for excellence to better serve and protect our customers, whether they are homes or businesses across Canada.
To learn more, visit garda.com/protection or call 1-833-GARDA-33
Director of the GardaWorld Monitoring Centre.
The GardaWorld Monitoring Difference
What benefits will you get by choosing GardaWorld Monitoring?
Extensive protection against unforeseen events
Our stability as a business
Full suite of security services from Canada’s largest security firm
A wide range of solutions and technologies
Key Services to support your business
ULC-listed monitoring centre
Bilingual, qualified and professional staff
Trust GardaWorld’s 25 years of security expertise. Our experts are ready to contribute to the success of your business.
PROVIDING SECURITY SOLUTIONS WHEREVER OUR CANADIAN CUSTOMERS NEED THEM:
Provinces WITH OUR TEAM OF
Security Systems Professionals
Branch Offices
DoorBird: App-Based Video Doorbells for Multi-Family Housing.
DoorBird, now proudly part of the ASSA ABLOY family, is an innovative app-based video monitoring company specializing in creating user-friendly solutions for property management. Their mission centers around streamlining and enhancing the client experience and, making it effortlessly manageable.
One of DoorBird’s standout features is its supersimple product design. The app is incredibly intuitive for both residents and property managers or owners. The result is an uncomplicated but highly effective system that doesn’t require extensive training or tech-savviness. The user-friendly app seamlessly connects residents and property managers with their properties’ entry points. Residents can grant access to guests remotely via their smartphones, while property managers can monitor and control access for multiple properties from a single interface. It’s a powerful tool that enhances both convenience and security.
www.doorbird.com
www.doorbird.com
DoorBird products are highly customizable, allowing property managers to tailor access control to their unique needs. This flexibility ensures that their solutions can adapt to various property types and sizes, making them ideal for a wide range of commercial applications.
DoorBird’s standout advantages is that their products are retrofittable. This means they can be easily integrated into existing properties without extensive construction or disruption, saving both time and money.
DoorBird’s commitment to simplicity, customization, and user-friendliness makes them an excellent choice for property management in various commercial settings. As a recent addition to the ASSA ABLOY family, their innovative approach is poised to further transform the access control landscape. www.assaabloydss.ca
Does Your Monitoring Centre Do This?
Does your monitoring station provide you with award-winning tools that maximize recurring monthly revenue, reduce false dispatches and minimize subscriber turnover? We do!
We have a variety of exclusive and innovative tools that were developed to help dealers grow their businesses. That includes Armstrongs chat, our powerful Dealer Dashboard, our exclusive mobile technician app and more.
Reduce False Dispatches:
Armstrongs Chat (link to https://armcom.ca/armstrongs-chat/) , our award-winning alarm validation service, allows subscribers to quickly confirm or disregard alarm signals. When a signal comes in, the subscriber’s secure chat group immediately receives a text message and can chat with one another to determine whether dispatch is needed. The result is reduced false alarm dispatches, better communication, reduction in the time to first engagement, overall decreased costs associated with fine for both dealers and customers, and most important, enhanced overall safety and service for customers. Plus, Armstrongs Chat is very easy to add to an account and is completely free for you, our valued dealers.
Maximize Recurring Monthly Revenue:
Our powerful Dealer Dashboard (https://armcom.ca/dealerportal/) is a revolutionary data visualization tool that was created to help maximize your RMR (recurring monthly revenue). It allows you to view recent dispatches, recent alarms, call answer rates, weekly top alarm offenders, and more. The dashboard insights can help you minimize attrition, improve monitoring efficiencies, and capitalize on service opportunities. Best of all, it’s fully customizable to fit your business needs.
Complete Access
Within our Dealer Portal, our dealers have full access to customer data, including account history, voice log access, and the ability to make changes to the accounts without the need to contact customer support.
Minimize Subscriber Turnover
Our robust MLS Reporting Tool helps you to minize subscriber turnover and gain new accounts by showing you when any of
your customers list their properties for sale. This allows you to proactively contact them before they sell and possibly retain them as a customer in their new home. It also shows when houses have been recently purchased, giving you a head start on connecting with new residents.
Easy Account Management:
Our exclusive mobile Technician App was developed to let your team manage and test accounts conveniently from their mobile devices, anytime and anywhere. It allows you to quickly view your most recently tested accounts, and even locate your accounts through our Google Maps integration, to save time and resources.
Streamline Processes
Lastly, at Armstrongs, we believe in empowering you, our valued dealers, with cutting-edge integrations that will streamline your operations and maximize efficiencies. We have developed a variety of turn-key integrations with key vendors for customer relationship management, billing, and other business management services, including Alarm.com, Workhorse, One Stop Portal, Stages, and more.
And on top of all of our great tools, we also have fantastic partnerships with our sister companies, including Eyeforce (https://eyeforce.com/) , Becklar’s newest acquisition.
Eyeforce combines 24/7 live surveillance, analytics and live audio to turn every camera in your security system into a remote guard. Implemented on over 10,000 cameras across North America, Eyeforce replaces security guards at commercial properties with remote intervention specialists that watch over the facility 24/7.
Eyeforce believes in getting into the trenches with dealers and integrators to help them infiltrate a market primed for a highly effective, remote solution that can exponentially increase video monitoring RMR.
Interested in learning more about our tools and our commitment to continued innovation? Contact our team today!
Discover the freedom of remote security
Strengthen and manage the security of your customers’ sites. Anywhere. All the time.
My Managed Security offers Kantech hattrix cloud services to remotely empower security integrators like yourself to manage your customers’ security solutions — all without ever stepping into the building.
We live in an increasing digital age and your organization can no longer rely on legacy programs that require multiple levels of access in order to solve security issues. Cloud-based security services eliminate software, servers, and associated labour to install, service, and maintain. Compared to on-premise solutions, a lower cost solution plus more features equals more wins and a competitive advantage.
By 2027, industry analysts project that more than 50% of all access control deployments will be cloud-based. This is one of the most significant growth sectors in the security industry. Industry leaders, such as Kantech are continuing to enhance their cloud-based solutions through significant, on-going levels of investment. As a result, the latest cutting-edge technology and advancements will be focused on cloud-based models for deployment, making cloud-based solutions more attractive to end-users.
You’re probably wondering the major question we get all the time: What happens if the internet goes down? In some access control platforms when connectivity is lost, they operate in a degraded mode of operation. If loss of connectivity should occur, your security system will operate without any degradation. Also, our door controllers can store up to 50,000 concurrent events. So, when connectivity is restored, stored events are then pushed to the cloud servers.
At MMS, we offer 3 key differentiating factors that place us, and by extension you, at the forefront of the market:
Deal with customer issues anywhere, anytime. You’re able to respond to issues remotely with 24/7 dealer support.
Save time, save money. By handling issues remotely you avoid costly, time-consuming truck rolls. Your labour is available for other value-added work, and your customers are not waiting for hours or days to get their issue fixed.
Scale, scale, scale. With a Kantech hattrix solution from MMS, you’re able to seamlessly expand your business and generate new recurring revenue as a Managed Service Dealer (MSD).
Ready to upgrade your clients’ security programs? Visit mymanagedsecurity.ca
LANVAC SURVEILLANCE: YOUR TRUSTED PARTNER IN ALARM MONITORING SOLUTIONS
In the realm of security and surveillance, Lanvac Surveillance shines as a symbol of trust and reliability. 100% Canadian-owned family business, with over 40 years of experience, Lanvac Surveillance has cemented its position as the leader in third-party wholesale alarm monitoring solutions in Canada. With a commitment to excellence and a focus on cutting-edge technology, Lanvac Surveillance offers a range of services that set them apart from the competition.
24/7 LIVE ANSWERS: YOUR SAFETY IS OUR PRIORITY
At Lanvac Surveillance, the safety and security of your property and loved ones are paramount. That's why we provide 24/7 live answers to your alarm monitoring needs. When an alarm is triggered, you can trust that a highly-trained professional will be on hand to respond swiftly and efficiently, ensuring that any potential threats are addressed promptly.
NO ON-HOLD WAIT TIMES: YOUR TIME MATTERS
In a world where every second counts, Lanvac Surveillance understands the importance of a quick response. That's why we ensure you never have to endure frustrating on-hold wait times. When you reach out to Lanvac Surveillance, you can count on immediate assistance and support from a dedicated professional, ensuring that your concerns are addressed without delay.
VERY FAST RESPONSE TIME: SWIFT ACTION WHEN YOU NEED IT
Emergencies can happen at any time, and when they do, you need a partner who can respond rapidly. Lanvac Surveillance prides itself on its exceptional response time. When an alarm is triggered, our team springs into action, ensuring that the necessary authorities are alerted and dispatched promptly. This commitment to speed can make all the difference in critical situations.
THE LATEST TECHNOLOGY IN ALARM MONITORING: STAYING AHEAD OF THE CURVE
In the ever-evolving landscape of security technology, Lanvac Surveillance remains at the forefront. We invest in the latest advancements in alarm monitoring technology and partner up with the best to ensure that you receive the most reliable and cutting-edge solutions. When you choose Lanvac Surveillance, you're choosing a partner committed to innovation and staying ahead of the curve.
THE LATEST TECHNOLOGY IN ALARM MONITORING: STAYING AHEAD OF THE CURVE
Lanvac Surveillance understands that safety and security can't take a break, even in the face of challenging conditions like snowstorms or power outages. Our central stations are designed to be self-reliant, ensuring that they remain operational no matter the circumstances. This commitment to a no-downtime philosophy means you and your clients can rest easy, knowing that your security is never compromised.
WHITE LABEL ALARM MONITORING SERVICES: ELEVATE YOUR BRAND
In addition to their outstanding alarm monitoring solutions, Lanvac Surveillance offers white label services that can take your business to new heights of professionalism and customer trust. Our central stations seamlessly integrate with your business, presenting ourselves as your team members, answering calls, and sending automated messages that appear to come directly from your company. This level of customization allows you to reinforce your identity while benefiting from Lanvac Surveillance's expertise.
WHY YOU SHOULD RELY ON LANVAC SURVEILLANCE
Lanvac Surveillance is more than just a security company; we’re a trusted partner dedicated to your safety and security. With a commitment to 24/7 live answers, fast response times, cutting-edge technology, and self-reliant infrastructure, we ensure that your peace of mind is never compromised. Whether you're seeking a reliable alarm monitoring solution or looking to elevate your brand with white label services, Lanvac Surveillance is the name you can trust in the world of security and surveillance.
WE DO NOT COMPETE WITH OUR ALARM DEALERS
NEW – INTERACTIVE SMS
Allow your customers to reply to our SMS and cancel the alarm.
DYNAMIC ANSWERING
Our operators will answer the phone with your business name.
DYNAMIC CALL-ID
When our operators call out for an alarm, we could display your business name on the caller-ID.
DYNAMIC SMS
When our system sends SMS alerts to your customers, we could display your business name.
DYNAMIC APP
You could brand our Lanvac.Mobi APP to your logo and colors and extend access to your customers.
DYNAMIC NTC ALERT
Our system can email a branded No-Test-Code template to your customers notifying them they need to call you for service.
Take Your Security Business to the Next Level.
You’ve worked hard to build a successful company and now it’s time to take things to the next level. If you are considering selling your security monitoring business, or looking for a partner to help you grow, there are plenty of advantages to joining forces with SecurTek.
Looking to exit your business?
SecurTek provides a viable exit strategy for business owners who are looking to retire, move on to other ventures, or simply cash out on their investment. SecurTek’s acquisition program allows you to sell your business while still retaining your independence and continuing to operate as a dealer within the SecurTek network.
With a proven track record of success, SecurTek offers you the assurance that your legacy and hard work will be in good hands.
A proven track record.
Since 1999, SecurTek has provided commercial and residential security, video, and medical monitoring services to customers throughout Canada (excluding Quebec). With monitoring stations in Yorkton, SK and Winnipeg, MB, SecurTek serves over 90,000 customers across the country. And we’re not stopping there. Our plan is to continue growing through acquisitions and dealer recruitment, so if you’re thinking about selling, give us a call because we’re buying.
Looking for a growth partner?
We have over 200 independently owned dealer partners across Canada. We work closely with retail, wholesale, and servicing dealers to ensure that our customers have access to the best equipment and services in the industry. And unlike some other companies, we don’t compete against our dealers for sales. Instead, we provide ongoing cashflow opportunities to help our partners remain competitive.
We’ve grown our business development team to have stronger regional support. It means faster response times with a clear understanding of your market challenges, no matter where in Canada your business calls home. You’ll have the support you need transitioning into the SecurTek family.
SecurTek is proven to be stable and resilient in an industry that is constantly evolving. Like you, we’ve faced and overcome many challenges. That experience and expertise will help us navigate the future.
SecurTek has established strong relationships with industry partners, including manufacturers, suppliers, and service providers. That often means better pricing, more extensive product offerings, and other benefits that can help you remain competitive in your market.
We’ve learned to be efficient and can help you with the tools and resources you need to manage your businesses more effectively.
Increase your revenue and stay competitive.
If you’re a retail dealer, you’ll benefit from our stable dealer program that has been in place for over 20 years. You’ll continue to be an owner/operator, and we’ll be your partner, not your boss. You’ll have less restrictive dealer territories and more freedom to sell the equipment you want. Plus, you’ll receive preferred pricing on equipment to help you stay competitive.
SecurTek can provide retail dealers with access to a wide range of products and services, including monitoring services on POTS, alternative communicators (cellular or IP), video monitoring, medical alert, lone worker solutions, and guard services.
You will be able to offer your customers a comprehensive range of security solutions, positioning you as a one-stopshop for all their security needs.
Provide your customers with top-tier services.
Wholesale dealers can take advantage of our billing and collecting services. We can sell services like alarm.com to your customers, and you’ll have more control over the end-to-end customer experience. You’ll also benefit from competitive pricing and a quick onboarding process.
There’s value working with a Canadian company.
No matter what type of dealer you are, you’ll be partnering with a Canadian-owned and operated company that is wellfunded and has a stable dealer program in place. A company that understands the unique needs of this market. You’ll be able to keep your own identity and brand, and you’ll still be your own boss. And best of all, you’ll be able to cash out on your business while still operating independently as a dealer.
So, if you’re looking to sell your security monitoring business, or partner, there’s no better partner than SecurTek Monitoring Solutions. We offer the best in security, video, and medical monitoring services, and we’re committed to providing exceptional customer experiences.
Take your security monitoring business to new heights with SecurTek Monitoring Solutions. With our proven track record, stable dealer programs, and commitment to exceptional customer experiences, there’s never been a better time to join forces and achieve incredible success together. Contact us today to learn more about how we can help you take your business to the next level!
Reach out to: dealer.program@SecurTek.com
With expertise in monitoring, billing, and administration along with funding programs, wholesale monitoring, and account acquisition – we’re here to help your business thrive at any stage.
Launch
› Cash flow to fund your growth
› Support loading and servicing alarm customers
› Access to quality products, reliable suppliers and dealer pricing
Growth
› Stable and predictable funding
› Investment in inventory, staff and marketing
› Access to new lines of business
Simplifying
› Turn equity into cash
› Remove administrative complications
› Stable, predictable cash flow while maintaining ownership
Selling
› Maximize your payout
› Experienced buyers and smooth transitions
› Continued service and support for your customers
Get in touch today to see how we can help your business. 1-888-786-4620
dealer.program@securtek.com
Many people take security for granted, until something happens. An after-hours break-in. A destructive fire. A life-threatening emergency. Preparing for the unexpected is our world at Security Response Center.
Our number one priority is keeping your customers safe and secure at all times.
Our highly skilled and experienced, our security professionals are trained in all areas of residential, commercial, and industrial security monitoring.
All Monitoring Staff are TMA 5 Diamond Certified, and our Company has been U.L.C Listed for Burglary, Fire Protection Systems, Central Station Sprinkler Supervisory and Bank Safe and Vault Protection.
In addition, we are a Manitou Elite Certified Monitoring Center dedicated to motivating our staff, getting more from our monitoring operations, and maximizing our success.
Through SRC, you can offer your customers exceptional service and value. In fact, our standard monitoring price covers many features that others charge extra for.
As an independent verified full-service provider, SRC meets or exceeds Underwriters’ Laboratories of Canada’s stringent standards for security monitoring of residential, commercial, and industrial properties.
Our monitoring services include:
• Supervisory Signals
• Intrusion Alarms
• Fire Alarms
• Medical Alarms
• Video Monitoring
