The Future... Is In Your Hands
Service Excellence is a cornerstone of our success, so when we say we are here for you- we really mean it!
To set ourselves and your business apart from other industry players, SecurTek chooses to not compete with our Dealers; we want to partner with you. Opting not to maintain a sales or installation force means that all sales leads are passed on to members of our Authorized Dealer Network which in turn equates to revenue opportunities, innovative funding programs, co-op marketing and peace of mind knowing that customers are being supported 24/7 with quick responsive and personalized service every time.
From our three monitoring stations, we provide a high level of uninterruptible security to our Dealers and for our customers. SecurTek’s response procedures have been developed with emergency service providers and agencies that embrace the goal of eliminating false alarms through Enhanced Call Verification (ECV) strategies. Our stations are ULC listed and CSAA Five Diamond Certified giving you assurance that we continually strive to meet and often exceed the recognized industry standards for call overflow, staffing requirements, response procedures, computer systems and backup power systems.
Owned by SaskTel, a Canadian leader in telecommunications, SecurTek is able to leverage over one hundred years of experience and expertise for the support that has allowed us to be acknowledged in the industry as a monitoring solutions innovator. For our Dealer partners, utilizing support from SaskTel means we can evolve with changes in the security industry and embrace new products in proven test environments, while ultimately limiting service disruptions that often challenge early adaptors.
We place a high value on respecting the privacy and integrity of information provided to us. Being a wholly owned subsidiary of a provincial crown corporation requires that we abide by the highest standards in accepted financial reporting structures, business reporting metrics, data storage and record maintenance.
Through the strong leadership of President and CEO Darrell Jones, an ambitious redesign of SecurTek’s internal structure has been successfully completed and positions us well for the aggressive pursuit of our national growth goals. “It
was evident to me how quickly our industry can shift and how critical it is to operate from a solid foundation surrounded and supported by trusted Partners” said Darrell. “We have put in the effort required to attract the ambitious, results driven leaders that can attract the type of Dealer Partner who is as passionate about mutual success and customer service as we are.”
Relationships fostered with tried and true suppliers, gives members of our Dealer Programs the flexibility to operate with the products and services that their teams are familiar with, experts for, and loyal to. Our Dealers have worked hard building their businesses and their reputations in the communities where they live, work and play. At SecurTek we work just as hard behind the scenes to provide the professional monitoring and customer service that help maintain that reputation of making homes and businesses safer in communities across Canada.
Part of our strength is the extensive in-house selection and training programs that ensure the best and brightest candidates become SecurTek representatives. In order to continuously exceed customer and Dealer expectations, we engage in on-going training and evaluations that enable us to stay abreast of latest changes to technology and monitoring practices.
At SecurTek, a high priority is placed on the loyalty of our customers and that loyalty is built upon a combination of reliable products, competitive prices and above all, delivering excellent customer service.
Your future and that of your hard earned customer base, is in your hands. Contact our Dealer Relations Team at 1-877777-7590 or email to dealer.relations@securtek.sk.ca if you are ready to discuss a long-term partnership with a company that values your knowledge, expertise and participation as a Dealer partner.
Tel: 877-777-7590
www.securtek.com
As an independent Dealer or Wholesaler you work hard to build relationships with your clients. SecurTek does the same with you, creating a long-term partnership built on trust, and personalized for your needs to help build your business.
SecurTek does not compete with our Dealers. Your success is our success, which is why any leads we get are passed directly to our Dealers – giving you a bigger piece of the pie!
For more information please contact our Dealer Relations Team at 1-877-777-7590 or by email at dealer.relations@securtek.sk.ca.
• ULC listed for Burglary, Fire and Financial
• Compatible with all major panels IP/ GSM/TCIP including: Bosch Interactive, Telguard, C24 Interactive, Alarm Net, Honeywell Total Connect, and Paradox IP
• 2 way audio medical alert experts
• Dealer Web Access – run reports, view history, generate client data reports, edit data and create work orders.
• Smart Phone App – allows the dealer and or the end user to view/edit data, put accounts on/off test, view history, run reports, Google Maps, create work orders, plus much more!
• Auto email/SMS messaging of signals direct to customer’s cellular phone or email
• Customized reports available in any requested interval
• Daily notification of client alarm report
• Dedicated dealer tech support including initiating GSM and panel upload/downloading
• Live operating answering
• Bi-lingual operators
• NEW! Revamped National Dealer Affinity program with even more savings! Special pricing direct from manufacturers and suppliers.
• Dealer Billing – Armstrong’s will bill on behalf of our dealers
• Supply complete administration package – monitoring contracts, emergency ID cards, and certificate of installation
Ottawa, ON - Booth 402 June 3, 2015
West - Booth 209 June 17, 2015
Atlantic - Booth #601
September 15, 2015
Central - Booth #223 October 21-22, 2015
• Access account base with the click of a button
• Put accounts on and off
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Latest Control Panel Technology Delivers Greater Security
Secure people and property with the latest control panel technology designed for integrated security solutions. With intrusion detection, integrated access control and IP video, modern security control panels deliver complete security with only one system to learn, use and maintain. This allows security dealers and integrators to provide added value for their customers and gain new opportunities for increased revenue.
For example, integrating IP cameras allows dealers to offer video verification services to their customers. This integration can enable video motion detection or video analytics to activate points on the panel, and panel events to trigger camera actions, including sending video snapshots via e-mail. End users can receive email alerts on their smart phones showing events at their place of business.
Video information and the action that triggered the panel event are aligned to provide more information about what is happening at the facility and about the safety and security of employees. Users can also view live video via an app for mobile devices. These capabilities help them make more informed decisions about whether the central monitoring station should dispatch police or other emergency personnel to the location – helping to reduce false alarms.
Using machine-to-machine integration, the control panel can treat the camera as an integrated device and provide commands directly via a local area network. Enabling this level of integration, without the use of a third-party server or a cloud-based service, eliminates a possible point of failure and increases recurring monthly revenue for the dealer or integrator.
IP video integration is just one example. The technology to integrate full security control into one system exists today with the new G Series Control Panels. Representing the next
generation of commercial control panels from Bosch, the most powerful yet, these panels support up to 2,000 users, 599 points and 32 areas, 32 doors, and 16 IP cameras.
The new G Series Control Panels also feature on-board Ethernet with support for IPv6 as well as plug-in communication modules to protect the users’ investment as technology changes. Sending alarm transmissions to the central monitoring station via Ethernet or a cellular data network eliminates the need for a phone line, reduces costs and increases security. Bosch IP communication offers a more secure path with anti-replay and anti-substitution features and AES 256-bit encryption.
Users can operate the new G Series systems from an iOS or Android device. This allows arming or disarming the system, controlling monitored points or doors and viewing live video from IP cameras integrated with the panel. App users connect to a system without a third-party server. This configuration eliminates failure points, reduces monthly costs for the dealer and allows the app to be used with a local Wi-Fi network when other Internet or cellular connections are not available.
These flexible systems provide optimum performance and protection for a wide range of building configurations. Choose the new G Series for office buildings, retail stores, banks, schools, government facilities, and many more applications. Learn more at www.boschsecurity.us
Greater security. Greater control. Next generation G Series
The all-new G Series panels B9512G and B8512G deliver greater capacity and innovative functions for demanding applications. Handle it all from one panel. With burglar and access, the next generation G Series supports up to 599 points and 32 doors. Install faster; lower costs. Streamline installs with built-in IPv6 communication and DNS support for remote access and central station communications. Leverage all-inone IP video. Add video alarm verification and video analytics using on-board direct IP camera control. Access from anywhere. A free app brings security management into the mobile world. Learn more at www.boschsecurity.us
The Company
Located in Toronto, Canada, Global Link Response Centre Inc. is one of the primary leaders in the security industry. We deliver professional and reliable monitoring security services to thousands of homes and businesses across North America. The company was founded and incorporated in July 2001. After a full year and a half of careful planning, preparation and thousands of dollars invested in a modern state-of -art ULC Burglary Certified facility and equipment’s, we enrolled our first customer in November of 2002.
As a result of business growth, Global Link Response Centre moved to their new facility in December 2006. With two ULC listed monitoring stations, Global Link Response Centre was one of the few ULC monitoring stations that offered real time redundant disaster recovery capabilities in Ontario, Canada. In 2009, enhancement to the monitoring station and building
Mission Statement
Global Link Response Centre believes in total customer satisfaction. We will strive to be your most valued resource in providing a full complement of security monitoring, world-class facilities and excellent customer service.
We are committed to being the best in all that we do. Through strong innovative ideas and performance, we serve as a channel by providing peace of mind to our community and customers.
Verbal communication is crucial in emergency situations. A breaking down in verbal communication may result in loss of life or properties caused by damages in unwarranted situations. There is a growing number of Asian speaking population in North America as a result of thousands of people immigrating to North America, specifically from Asia. Hence a growing need for a multi- lingual security monitoring service that can provide effective verbal communication in the customers’ own native language. With leading edge technology and innovating products and services, we position the company to provide professional and reliable true multi-lingual monitoring and security services, to residential and commercial premises across North America.
Fire
MKS has been a leading provider of Central Station Automation solutions for the alarm industry for 30 years and we are still AMAZED to hear incorrect information about our company and products! Join us as we “bust” the top misperceptions about MKS.
Myth #1: MKS Is Only for small central stations
Myth Busted: MKS Central Station software is fully scalable to accommodate ANY size central station including large contract central stations, large installing full service central stations, large proprietary central stations such as retail chains, government agencies, universities, military bases and small municipalities.
Myth #2: MKS Doesn’t Have the Bells & Whistles That Our Competitors Provide
Myth Busted: MKS doesn’t need bells and whistles, our products cut to the chase and provide you with feature rich solutions to enable our customers to run their businesses more efficiently and become more profitable, period! Take the MKS challenge and compare your current software’s functionally with ours and see why you are leaving money on the table and overpaying multiple companies for solutions we provide as a true single point of entry system.
Myth #3: MKS is Not the Best Choice For My Central Station
Myth Busted: Our corporate mission states that we are dedicated to the success of every alarm dealer and central station. Our company lives that statement each and every day, to deliver a robust, cost effective solution for all size clients within our industry and we do so with superior customer service from the bottom up.
Stop leaving money on the table and contact our central station product experts to set up a personalized demo and see firsthand why we are the only choice for your Central Station!
Our Monitoring Stations are home to the most modern and innovative monitoring equipment and software in the industry.
CSAA Certified, UL and ULC
Listed Monitoring Facilities
a.p.i. Alarm Monitoring meets and surpasses all requirements of Undewriters Laboratories and CSAA.
Dealer and End User Remote Access
Dealers have the ability to put clients on and off test, check signal histroy, run reports, and make account updates in live time from desktop connection or our smartphone apps.
Video Monitoring and Verification Services
We offer an array of Video Monitoring services on virtually any platform available. Video verification upon alarm, guard tours, or static remote video surveillance. We can do it all.
Flexible Response Procedures
We monitor “your way”. Let us know how you want any particular signal handled on any specific customer and we will follow your instructions.
A.P.I. Monitoring in Concord, Ont., is just one of the Canadian companies that has continually made improvements to operations.
S p a C e Station
How monitoring operations are keeping pace with technology to meet dealer and customer demands
By Linda Johnson
Dan Small admits he was glad when Armstrong’s Communication’s last upgrade project was finished. By the end of the project, which took months of in-house planning and collaboration with telecoms and software manufacturers, they had completely re-done the electronics in their two monitoring stations.
“Every computer, every server, completely changed our network. We did everything — live,” says Small, general manager at the Dartmouth, N.S.-based monitoring company.
“My heart was racing for a while, but
everything went really well.”
Central stations are putting a lot of effort and money these days into improving their operations. These upgrades — whether they involve software, equipment or training — are helping them increase efficiency, reduce false alarms and, of course, meet their main challenge: keeping up with the ever-expanding range of technologies and services that they and their dealers want to offer customers.
“You have to constantly reinvest and reinvest, or you become irrelevant,” says Small, adding they expect their recent project, which cost about $350,000, will allow them to handle whatever new technologies come onto the market in the next several years.
“Our job is to stay current with technology, so the dealers can go buy whatever products they want. They can buy the latest technology and not worry, is this compatible with my station?”
One of the big drivers of the upgrades, too, he adds, is the move by security manufacturers to IP technology.
“For example, IPDatatel, a cellular unit, uses an Internet port, and it goes directly into our software,” he says.
“The days of buying lots and lots of boxes of receivers in racks are slowly diminishing. A lot of this stuff is becoming direct to IP.”
With the upgraded infrastructure, including the installation of a new network by Stratus Avance Network
Solutions, Small says, they are able to provide more services. They have just introduced an enhanced app that allows technicians to connect into the station with a smart phone and perform all the functions that previously had to be done by phone, such as place accounts on test/off test, check signals and check call lists.
The feature is available to end users, too, providing them access to their monitoring station information on demand, either on a PC or smart phone.
They have also just rolled out a lone worker app, he adds. The worker enters into their smart phone the time they plan to begin their shift and how often they will call in. The information is sent to the monitoring station, along with the worker’s GPS location.
“If you fail to check in when it alerts you to, or before it alerts you to, we’ll get an alarm at the station and begin tracking your GPS location via your phone. And we’ll call and make sure you’re okay,” he says.
In addition to apps, Armstrong’s is working on mobile PERS products, Small says. They have just launched a GPS watch system, in conjunction with iLoc
“You have to constantly reinvest and reinvest, or you become irrelevant.”
— Dan Small,Armstrong’s Communication
Technologies. Once the watch is locked onto the person’s wrist, the monitoring station can track the person’s location.
Concord, Ont.-based A.P.I.
Monitoring has also made big changes through their network of monitoring stations, says Aaron Garr, director of operations. They recently installed a new Avaya phone system, integrating it with both their receivers and voice lines.
“It gives us hot redundancy, so we have backup for all of our voice lines and receiver lines. We wanted to ensure that the core of our business was fully protected. It was a huge project. We’ve been working on it for a couple of years,” he says, adding they are also upgrading their station’s software to SIMS 3.
At the same time, their in-house training team and training program have been expanded, Garr says. Four full-time trainers and quality control staff work with operators to review quality control and
performance. And all new operators must go through an in-house training program.
“We want to ensure we are meeting the expectations of our dealers. We’ve always prided ourselves on “Monitoring your way,” which is our slogan. We want to be able to provide the level of service and be able to do anything the dealers want us to do,” he says.
Over the past year, A.P.I. has also been working on a change in their operations that will allow them to handle video monitoring and managed services more effectively, Garr says. They created a new managed services division that focuses on video monitoring and card access. Located in a separate section of the station, the division has a new setup, and operators working there are dedicated to that function.
“The future is video monitoring and managed services. We see that growing and growing. A lot of police departments
require verification of a break and enter before they’ll even respond. And as the technology becomes more available, we expect that more and more users will be interested in investing in video and video monitoring,” he says.
Eric Ruiz, director of operations at Toronto-based Global Link Response Centre, says they wanted to expand the number of services their dealers could offer end users. To do that, they installed a CONETTIX D6100IPv6 communications receiver/gateway, which allows them to receive communications from Bosch panels.
“We found that Bosch gave our dealers some flexibility in terms of offerings to their end users. And we’re always looking for technology that will benefit our dealers in providing services out there to compete with the big guys, like Rogers and ADT,” he says.
One of the benefits of the new receiver, he adds, is that the station can now control the activation and disabling of accounts. Thus, they will no longer receive signals from customers whose systems have been cancelled but not deprogrammed.
“Now, we will have that tool to do that. As your customer base grows, and some cancel, you’re stuck with these cancelled accounts that are still sending signals in. It’s frustrating. It’s frustrating for the dealers on occasion, too.” he says.
Ruiz says he expects the technology upgrade will attract higher-end custom-
“If there’s a natural disaster in Montreal, that server is being backed up 500 km away.”
— Bert O’Grady, Lanvac
ers for dealers. Many customers who were interested in the “free” alarm system and who are locked into long-term contracts don’t value the security system very much.
“The higher-end systems, however, are more for either commercial use or higher-end homes that see the value in a security system,” he says.
“And with the growing technology with video and other home automation,” he adds, “the dealer can now offer these as added value services to the end user and get more recurring revenue in return.”
At Montreal-based Lanvac, they’ve done a lot of work on their in-house software, creating features that have helped them automate day-to-day operations, says Anna Duplicki, vice-president, business development.
The new panel manual feature, for example, allows dealers to access a user manual, a programming or installation manual, directly out of the software. Another feature has made testing faster and easier for both the technician and operator: the system recognizes which technician is on site, knows their smart device address and, working in real time, responds back to the device as the signals are sent, zone by zone.
One of Lanvac’s major goals, Duplicki says, is data protection. By building a Tier 3 server room, the company is meeting an extremely high standard for the security of their dealers’ database.
“A lot of stations focus on a ULC or Five Diamond listing, which talks about how to build a station, how to train your operators. But, often, how the data is managed is overlooked. But you’re as strong as your weakest link, so we feel that it’s very important to also have a data standard.”
The two Tier 3 server rooms have their own access systems, ventilation systems, backups and UPS supports. Plus, notes Bert O’Grady, vice-president, special projects, they’re located in different cities.
“If there’s a natural disaster in Montreal, that server is being backed up 500 kilometres away in Toronto and will just carry on as if nothing had happened. We feel the chances of a widespread disaster affecting two major cities 500 kilometres apart are remote,” he says.
Lanvac’s introduction of what it calls “dynamic call display” has also marked an advance for their stations, Duplicki says. When an operator calls, the customer sees the dealer’s name and phone number, not “central station” or a generic toll-free number.
“It has reduced false alarms at the station — the police have told me they have seen a decline in false alarms — because end users are more inclined to answer the phone when they recognize the name on the call ID,” she says.
For the same reason, she adds, the feature has also made operators more efficient. If the first person called is more likely to answer, they have one, rather than many, calls to make. In addition, it helps build brand recognition for their dealers: the customer sees only the dealer’s name.
This year Lanvac has started giving new dealers two toll-free lines, each with a different carrier. They encourage them to use both, one as their primary receiver number, and the other as a backup.
“So, if Rogers, Bell or whatever the carrier is drops off, their panels will autorevert to the next phone line,” Duplicki says. “We want our dealers to be stronger than the rest, so we give them this tool to make sure they’re never left without communication.”
Despite the new equipment Armstrong’s has just installed, Small says, he knows they’ll continue to invest in new equipment every year. In fact, their current forecasted budget allows for another total replacement of the station’s equipment in about five years’ time.
“We’ll put all new in again,” he says. “It’s just moving too fast to stay still.”
Linda Johnson is a freelance writer based in Toronto.
Armstrong’s Communication has updated its infrastructure and installed new network equipment.
