UNLOCKING INSIGHTS THROUGH INNOVATION
The way assets are managed continues to evolve. That’s why we continuously leverage technology to deliver best-in-class infrastructure and energy services. It’s how we ensure that your assets deliver optimal performance while keeping communities safe and connected.
From concept and design to engineering, construction and comprehensive field services, our integrated solution has you covered. With a simplified approach and the right data in hand, you can make the right decisions to support your organization’s bright future.
Visit OECORP.CA to find out more or email us at info@oecorp.ca to get started.
FROM THE CHAIR
Embracing the Legacy and Future
of Local Hydro Utilities
As we release this fourth quarterly edition of The Distributor, I am filled with immense pride and a deep sense of responsibility. For more than a century, your local hydro utilities have not only illuminated homes but also nurtured a bond of trust within our communities. This enduring legacy, built on the pillars of safety, reliability, and sustainability, is a testament to our unwavering commitment to serving Ontarians.
In times of serenity and in the face of challenges, our role extends beyond just being a utility provider. We are the first responders in crises, whether wind, rain, or ice, striving tirelessly to restore the power you require and expect. But, as this issue of The Distributor will highlight, our role has evolved. We’re not just emergency responders; we are innovators, customer advocates, and pioneers in technology.
Our focus in this edition is two-fold. Firstly, we celebrate the historical bedrock of our local hydro utilities – their resilience and relentless pursuit of excellence in the most testing times. This legacy of service forms the backdrop against which we operate. Secondly, and more crucially, we delve into the present and future roles of these utilities.
Today’s customers are astute and well-informed, and their expectations of us have grown. They seek not just services but solutions. They demand not just electricity but sustainable and innovative energy answers. As Chair of the Board of the EDA, I witness how our members are rising to this challenge. By integrating new technologies, exploring new energy options, and offering programs tailored to diverse customer needs, we are redefining what it means to be a local hydro utility in the 21st century.
In this issue, you will find an array of articles showcasing the various initiatives and programs our members have implemented. These stories highlight efforts to engage customers more deeply, help them manage their energy consumption and costs, and provide them with choices and flexibility that were unimaginable a few decades ago. These narratives are not just about the evolution of technology but about putting the customer at the heart of everything we do.
As we turn the pages of this edition, let us celebrate our rich history and brace for the future of local hydro. Our journey is ongoing, and the road ahead is filled with opportunities to innovate, inspire, and make a tangible difference in the lives of our communities.
The Electricity Distributors Association (EDA) publishes The Distributor for its members and stakeholders. All rights to editorial content are reserved by the EDA. No article can be reproduced in whole or in part without the permission of the EDA.
PUBLISHED SUMMER 2023 FOR:
Electricity Distributors Association
3700 Steeles Avenue West, Suite 1100 Vaughan, ON L4L 8K8 www.eda-on.ca
EDA STAFF CEO’S OFFICE
Teresa Sarkesian, President and CEO
Natasha Galati, Executive & Administrative Assistant
POLICY, GOVERNMENT AND CORPORATE AFFAIRS
Ted Wigdor, VP, Policy, Government & Corporate Affairs
Derek Nardone, Director, Corporate, Government & Public Affairs
Brittany Ashby, Senior Regulatory Affairs Advisor
Tina Wong, Senior Policy Advisor
Antonio Brieva, Advisor, Government & Stakeholder Relations
MARKETING, COMMUNICATIONS AND MEMBER RELATIONS
Mike Chopowick, VP, Marketing, Communication & Member Relations
Marica Macura, Director, Member Relations
Gibb McGugan, Senior Manager, Communications & Marketing
Lesia Kostecki, Member Marketing Specialist
Sari Maritzer, Communications Specialist
FINANCE AND ADMINISTRATION
Tamara Orlova, Chief Financial Officer
Arlene Klemmer, Accounting Clerk
Matthews Joseph, Senior IT Analyst
Chrissan Pascal, Office Services Assistant
Sincerely,
Tim Wilson EDA Chair of the Board
PUBLISHED AND PRINTED BY ANNEX BUSINESS MEDIA, 111 Gordon Baker Road, Suite 400, Toronto, ON M2H 3R1 (416) 442-5600
annexbusinessmedia.com
Agreement #: 43526108
ADVERTISING SALES titus/one mediasales@eda-on.ca
SECTOR SCAN
PUC DISTRIBUTION CELEBRATES LAUNCH OF CANADA’S FIRST COMMUNITY-WIDE SMART GRID SYSTEM
Sault Ste. Marie’s PUC Distribution announced a historic moment in Canadian energy innovation with the launch of the country’s first community-wide smart grid system. The Right Honourable Prime Minister of Canada Justin Trudeau was on hand to help officially launch the Sault Smart Grid.
CHANGES AT THE EDA BOARD OF DIRECTORS
The EDA is pleased to announce the appointment of Simon Wu, President and CEO of Rideau St. Lawrence Distribution Inc., as the newest member of the EDA Board of Directors. We are excited to welcome Simon and look forward to the valuable perspective he will bring to the board. Thank you to our outgoing board member, Susannah Robinson, for her numerous contributions to the EDA Board and the LDC Tomorrow Fund.
Prime Minister Justin Trudeau joins local dignitaries and PUC officials for a ribbon cutting to officially launch Canada’s first communitywide Smart Grid System on Nov. 10, 2023.
HYDRO ONE’S ENERGIZING LIFE PROVIDES OPPORTUNITY FOR POSITIVE CHANGE
Hydro One’s Energizing Life Community Fund is making a positive impact by offering $25,000 in funding to Indigenous communities, charitable organizations, and municipalities across Ontario dedicated to enhancing physical, psychological, and emotional well-being in their communities.
EDA VICE CHAIR WINS CLEAN50 AWARD
Elexicon Energy announced the recognition of its President and CEO, Indrani Butany, with the prestigious Canada’s Clean50 Award. This award, presented annually, celebrates forward-thinking leaders and organizations championing sustainability and clean capitalism in Canada.
ERTH IS SUPPORTING STUDENTS AND SUSTAINABILITY
article
ERTH Power unveiled its new eBilling campaign, demonstrating a commitment to both environmental sustainability and the welfare of local students. ERTH Power encourages its customers to transition from paper bills to paperless eBilling, where they pledge to donate $5.00 to the Ontario Student Nutrition Program Southwest for each new registration.
SECTOR SCAN
GRANDBRIDGE ENERGY
WELCOMES NEW PRESIDENT AND CEO SARAH HUGHES
GrandBridge Energy announced the appointment of Sarah Hughes as its new President and CEO. Sarah has been with GrandBridge Energy’s predecessor company, Energy+, since 2013, holding key roles, including Chief Financial Officer and Vice President, Corporate Services. She brings 20 years of experience in energy leadership and is actively involved in the industry and community, serving on the boards of the EDA and the Cambridge Chamber of Commerce.
OSHAWA POWER, ROYAL CANADIAN LEGION BRANCH 43 HONOUR VETERANS ON REMEMBRANCE DAY
In support of the Remembrance Day Parade and Ceremony taking place at Oshawa’s Memorial Park, Oshawa Power raised more
than 100 banners honouring and memorializing Oshawa’s veterans. Each fall since 2017, we have joined the Royal Canadian Legion Branch 43 to install these banners recognizing local heroes around the Oshawa Downtown Core.
LONDON HYDRO ANNOUNCED AS PRESENTING PARTNER FOR THE 2024 ONTARIO SUMMER GAMES
In an exciting development for the London 2024 Ontario Summer Games, the Host Organizing Committee proudly announces London Hydro as the presenting partner for the upcoming event, scheduled for Aug., 1-4, 2024. The Games are set to bring together 3,500 of Ontario’s top youth athletes, coaches, and officials across 18 sports in various locations throughout the city.
LEAMINGTON’S PIONEERING MOVE TOWARDS SUSTAINABLE AND PROFITABLE ELECTRICITY MARKETS
In a groundbreaking move for the local electricity landscape, Leamington is at the forefront of innovation with the launch of PowerShare, an initiative by Essex Powerlines, marking a significant milestone in the industry. PowerShare provides a platform for Leamington customers operating Distributed Energy Resources to actively participate in generating, storing, and selling electricity to the utility.
OSHAWA POWER LAUNCHES INNOVATIVE TOOL TO DRIVE EV EDUCATION AND ADOPTION
Oshawa Power, in partnership with Scout Environmental, has unveiled a groundbreaking digital electric vehicle (EV) education tool to foster awareness and adoption in Oshawa and the Durham Region. With a $110,790 investment from Natural Resources Canada’s Zero Emission Vehicle Awareness Initiative, the initiative aims to bridge gaps in local EV knowledge.
EDA WINS MARCOM AWARDS
The EDA recently received two MarCom awards from the Association of Marketing and Communication Professionals for its outstanding digital publications. The EDA received a Gold Award for its summer issue of The Distributor Magazine: Powering Sustainability and a Platinum Award for the fall issue of the magazine: Empowering Communities. MarCom Awards honours excellence in marketing and communication while recognizing the creativity, hard work, and generosity of industry professionals.
Glengarry—Prescott—Russell MPP Stéphane Sarrazin joined Hydro Ottawa Limited President and CEO, Bryce Conrad, EDA President and CEO, Teresa Sarkesian, and other esteemed guests at Hydro Ottawa’s Green Button launch.
MPP SARRAZIN AND HYDRO OTTAWA LAUNCH GREEN BUTTON
On Nov., 17, MPP Stéphane Sarrazin joined Hydro Ottawa to launch its new Green Button standard that will allow local families and businesses to track and control their energy use and enable them to save money on monthly bills.
ENOVA POWER’S EBILLING CAMPAIGN RAISES CASH FOR LOCAL HOSPITAL FOUNDATIONS
Enova Power celebrated a season of generosity with their summer eBilling campaign, where their customers played a vital role in raising $10,000 for local hospital foundations. During the campaign, which took place from June to August, Enova pledged $5.00 on behalf of each customer who registered for eBilling.
Enova Power President and CEO Greig Cameron presents St. Mary’s General Hospital Foundation President and CEO Susan Dusick with a ceremonial cheque.
PHOTO CREDIT: OSHAWA POWER
INNOVATION FROM ADVERSITY
Getting “Back on Track” post-pandemic with new Customer Assistance Programs
By Emmanuelle Chang, Alectra Utilities
There are many lingering impacts from the COVID-19 pandemic. People across Ontario are still facing the economic consequences of this event, and many customers fell behind on bill payments as a result. In times of crisis, customers trust local utilities to support them when help is needed most – and Alectra was ready to step up.
BACKGROUND: CUSTOMERS IN ARREARS
Through the initial years of the pandemic, Alectra paused its disconnection policy to assist customers facing increased financial hardship – a compassionate corporate decision also undertaken by other utilities and essential services. Customers who were unable to pay their bills were reassured that their electricity would remain connected during this unprecedented time.
Gradually, the pandemic situation evolved and improved. During this recovery period, however, a large number of Alectra’s residential customers remained in arrears. As of April 2023, over 66,000 customers were in arrears, owing around $41 million in total, an average of $625 per customer. This was a 70 per cent increase from pre-pandemic levels.
Recognizing the business responsibility to collect these funds, but also a need to support vulnerable customers in the community struggling to make ends meet, Alectra devised a solution in early 2023 to help customers get “Back on Track.”
COMMITTED TO THE CUSTOMER EXPERIENCE
First, Alectra formed a specialized Customer Assistance Programs (CAP) team within its Customer Experience Department to help customers who do not meet the standard criteria for payment arrangement but face issues paying their bill – for example, paying
Posters featuring the Low-income Energy Assistance Program (LEAP) are distributed to local organizations via Alectra’s CAP team.
for energy versus rent or food.
“The Customer Assistance Programs team is committed to being an ally to our customers, no matter how desperate their situation may be. We recognize that people go through difficult times, and we want to be there to support them,” says Kerry Lakatos-Hayward, Director of Customer Operations. “Our CAP team is one of the first of its kind in Ontario, but we hope to see other utilities follow our lead.”
The CAP team works with local agencies to establish more meaningful or sustainable solutions, such as helping with rent payments, childcare, job resourcing or even a short-term loan. This innovative solution is one way that Alectra showed up as an industry leader in customer care.
BACK ON TRACK: PLAN AND PROCESS
Alectra launched its Back on Track campaign in spring 2023, and ran a second phase during the fall, encouraging customers to contact Alectra to make payments or payment arrangements. By being in close contact with customers, Alectra was able to establish its helpful brand voice, build connections and offer leniency and financial assistance.
Back on Track was a targeted campaign to customers in arrears. It included direct mail postcards and letters, as well as increased digital efforts, including emails, website updates, social media posts and targeted Google search ads.
A new contact centre phone line was also created to connect customers directly to customer service representatives trained in dealing with arrears, bypassing the menu of options from the general customer service phone line, and providing a quicker, smoother customer experience.
“HELP US HELP YOU”: MESSAGES AND PROGRAMS
The campaign focused on empowering customers in arrears to act immediately by calling Alectra to avoid disruption in service. Disconnection is always the last resort for Alectra as a service provider, so instead the CAP team helped customers set up a manageable payment plan where possible.
Alectra positions itself as an energy ally to customers, and this was no different. Campaign deliverables featured messages including:
• Help us help you with overdue bills.
• Even if you’re behind on payments, it’s important to remember that you’re still in control.
• You’re not alone. We’re here to help.
Alectra also offered $50 off the amount owed to motivate customers further.
After getting in touch with customers, Alectra has several financial assistance programs to direct them towards, including the Low-income Energy Assistance Program (LEAP) and Ontario Electricity Support Program (OESP), which offer eligible customers a credit or reduction of their bill. Flexible payment arrangement plans are also available. For more information on Alectra’s payment assistance programs, visit: AlectraUtilities.com/Help
RESULTS AND FUTURE INNOVATION
Alectra’s programs and resources successfully helped customers stay on track with their electricity bills. This campaign as of August 2023 resulted in approximately:
• 9,500 targeted arrears customers contacted directly by letter, postcard or email.
• 9,880 payment arrangements created for customers.
• $14.1 million reduction in amount owing for the year.
• 42,228 visits to the payment assistance webpage over the campaign period.
Alectra’s vision continues to be focused on innovation and customer care. With the development of the CAP team and the Back on Track campaign, Alectra used new tactics to help and build trust with customers during a difficult time, and continues to be an ally to communities.
Alectra’s new Customer Assistance Programs (CAP) team includes, from left to right: Sherry B-Maraj, Manager; Rachel Domjan, Collections Clerk; and Tanya Moza, Collections Clerk.
Social media graphics provided Back on Track campaign information to customers.
Over 35 electric power and telecommunications infrastructure services, performed by the Valard Group of Companies.
We have face-to-face relationships with community members - it instills trust and mutual respect.
Carey Kostyk Valard President
We work with expert partners to seamlessly produce turnkey solutions for our clients.
Through a single contract and point of contact, we can, collectively, put together a full service team to successfully deliver every aspect of a project.
Valard has decades of history building strong partnerships and relationships with diverse communities across the country. Our employees are part of the communities in which they work – supporting sustainability, local businesses and causes, as well as showing respect for project-related concerns and acting on them.
LONDON HYDRO
ENHANCING THE CUSTOMER EXPERIENCE THROUGH PERSONALIZED SOLUTIONS
As technology continues to revolutionize various industries, Canadian utilities are at a crucial crossroads. With the emergence of advanced digital tools, personalized solutions, and data-driven strategies, utilities have the opportunity to transform and enhance customer experiences. This shift towards digitalization and personalization not only improves operational efficiency but also fosters customer trust and satisfaction.
Utilities can use customer data to build personalized processes and experiences that empower customers to manage their accounts, track their usage, and adapt to changing business functions.
London Hydro recently leveraged personalization to drive engagement with its price plan calculator after the Ontario Energy Board’s (OEB) increase in customer choice with the introduction of the new Ultra-Low Overnight (ULO) price plan.
CUSTOMER CHOICE
London Hydro was one of seven utilities to roll out the ULO price plan to customers on May 1st, 2023. The introduction of a third price plan, while increasing customer options, also presents the challenge of properly informing customers of the differences and benefits so they can make the best choice to meet their needs.
When OEB introduced Tiered pricing in 2020, London Hydro developed a single-click calculator that automatically compared the two available price plans based on customers’ personalized usage and provided end-to-end support through a self-service rate switch. This solution, available in London Hydro’s customer portal and mobile app, leverages Green Button Data to allow customers to compare and change price plans without manually entering any numbers.
The initial launch of London Hydro’s price plan calculator in 2020 saw 77 per cent of customers who switched plans used this self-service feature. Customer service representatives are able to view the calculator to help customers who don’t use London Hydro’s customer portal or mobile app.
With the introduction of ULO, London Hydro updated its calculator to:
• Display current electricity rates for all three price plans
• Provide customer descriptions for each plan
• Link to additional rate information on its website
• Highlight the customers’ current plan
• Process personalized historical and projected consumption data for all three plans
These updates to incorporate further personalization has resulted in 82 per cent of London Hydro customers using the calculator to switch plans, a 6.5 per cent increase since Tiered pricing was introduced.
As customers continue to expect seamless, convenient and personalized solutions, London Hydro is consistently evolving and striving to build industry-leading capabilities into everyday customer connections and experiences.
The momentum behind digital transformation is driving utilities to embrace personalization, not just as a technological advancement but as a strategic necessity. By focusing on enhancing customer experiences, utilities can drive operational efficiencies while building stronger relationships with their customers.
Customers can also access the price plan calculator through London Hydro’s mobile app.
PLUGGING INTO A ‘ONCE-IN-A-GENERATION OPPORTUNITY’
Greater
Sudbury Utilities donates $100,000 for new EV
Lab at Cambrian College
By Claude Sharma, Greater Sudbury Utilities
After graduating high school in 2018, Jacob Greenough took an unconventional path to the Battery Electric Vehicle (BEV) ecosystem. He enrolled in the mechatronics program at Cambrian College in Sudbury, before opting out for social work at Laurentian University. However, he was pulled back to mechatronics. Little did he know, he was returning to a school that was going “all-in” with the electric vehicle (EV) revolution.
“It is really exciting to be a part of a history at Cambrian College,” said the 22-year-old second-year student. Greenough is talking about Cambrian College’s new EV Lab. The 5,600 square-foot testing facility will allow industry leaders, partners, and students to research various projects revolving around the electrification of both mining and commercial vehicles.
But what about the challenges of EV integration into the energy grid? Like all local distribution companies (LDCs) in Canada, utilities know they will be part of the solution and want to accelerate their understanding. To help with Cambrian’s massive endeavour, Greater Sudbury Utilities (GSU) has committed $100,000, spread over four years. GSU announced this contribution at Cambrian College in October at a special recognition event.
“This really speaks to the strong partnership we have with our local utility. GSU is investing in this facility and providing us with the power that we need to run and test this equipment,” said Mike Commito, Director of Applied Research and Innovation at the college. EV are already on
Mechatronics student, Jacob Greenough addressing audience during GSU’s $100,000 announcement.
site, including an EV scoop tram donated by Sandvik, a multinational engineering company specializing in mining.
GREAT ENERGY TRANSITION
The lab, named the GSU Engineering Workshop, will help GSU and its LDC affiliate Greater Sudbury Hydro, better understand the impact of load increases on the distribution grid. Understanding will lead to better solutions while providing services to customers at the lowest possible cost.
“We are in the beginning stages of a great energy transition,” said Frank Kallonen, GSU’s President and CEO. He added that GSU is supporting two vital parts of this energy equation that are intersecting right now: “It’s electricity storage, it’s charging batteries. This will
of the
impact us directly. Also, it’s about education, training a workforce that is going to be critical to the electrification of transportation.”
With Greater Sudbury’s proximity to mineral resources and its rich mining history, the term ‘once-in-a-generation opportunity’ is being mentioned more frequently in BEV circles in Northern Ontario. “When you look at what’s been going on at the Sudbury Basin for the last 100 years, we have a technical expertise pool that is deeper than anywhere else in the world,” said Commito. “We are in a prime position to take the next step in this critical-minerals phase. It’s important that these opportunities stay in Ontario and that we’re able to capitalize on them.”
According to the Independent Electricity System Operator (IESO), the number of passenger EVs on roads has increased significantly in Ontario. At the end of 2021, there were approximately 71,000 registered in the province, representing one per cent of all vehicles. Numbers are projected to reach 1.7 by 2030, and 7.3 million in 2043.
Maral Kassabian, Senior Manager, Partnerships at IESO said Sudbury is taking a forward-thinking approach to the electrical vehicle industry. “They’ve completed an EV Study and a Community Energy and Emissions Plan, which include some progressive actions. For example, Sudbury is looking at switching over all public transit busses and city fleet vehicles to electric –something that we take into account as we plan the system.” Kassabian presented at the GSU-Cambrian announcement about the electrification of the transportation sector and its two-way relationship with the power grid. “Leveraging utility expertise from GSU with innovative laboratory testing from Cambrian College will help answer questions, inform decisions and ultimately drive economic development in the region.”
And for Greenough, he believes he made the right call getting back into mechatronics. He plans to work in the EV sector when he graduates, but in the meantime, he is eager to work in the Cambrian EV Lab, when it officially opens during Research Week in April 2024. “I can’t wait and same for my classmates. This is going to be special!”
Next Generation CIS / MDM / ERP / Settlement Electric Water Gas
Utilities Cities Municipalities
New Release 2023 Utility ERP
Available On Premise and in the JOMAR Cloud
Proven Ontario Regulatory Compliant
Scalable LDC Groups Acquisitions Mergers
Multiple Entities Commodities Services
Modern Open Architecture APIs for Third Party Software
Sub-Metering Services
Integration with AMI MDM/R GIS SCADA OMS
Unveiling
GSU Engineering Workshop at Cambrian College.
POWERING WITH PURPOSE
By Courtney Courtnage, NT POWER
Since 2000, Newmarket Hydro has proudly served as the LDC for the community of Newmarket, Ontario. Over the years, the company has undergone considerable changes and growth through the amalgamation of Newmarket Hydro Inc. and Tay Power Inc. in 2007, and again in 2018 with the acquisition of Midland PUC. Today, the company services more than 45,000 customers in Newmarket, Tay Township, and Midland.
When Newmarket Hydro Inc. and Tay Power amalgamated, the names and logos of the two were merged to form the new banner Newmarket-Tay Power Distribution, which remained unchanged until 2023.
With new leadership at the helm, the need was identified for a branding refresh that encompasses the organization’s growing service territory and commitment to customers and that can be built into a solid brand that all stakeholders and peers know and trust. Not only will strong branding establish trust, but it will also help to enhance customer experience and brand recognition.
The name, Newmarket Tay Power Distribution Inc., has been shortened to NT Power, and the logo has been updated to showcase a stylized letter “N” that can be used alone as an icon representing the brand or that appears alongside the NT Power name. The logo’s vibrant colors and modern design convey a sense of innovation and progress, which aligns with NT Power’s vision for the future.
“With NT Power’s rebranding, a new logo and visual identity has been introduced that we believe will resonate with our customers and the simplicity of the new logo reflects how we would like to simplify our customer interactions. Although we navigate a complex regulatory environment, it is my hope that our customers will experience an uncomplicated and straightforward interaction, regardless of
The NT Power rebranding features a striking yet simple refresh of the organization’s logo and tagline.
the reason they reached out to us,” said Ysni Semsedini, President and CEO of NT Power.
In addition to an updated name and new logo, the tagline “Powering with Pride” that the company has displayed in previous years now reads “Powering with Purpose”.
“A company’s true value is measured not just in terms of profitability but also in terms of its impact on the community and society. The new tagline is a public-facing expression of NT Power’s promise to our customers, employees, and shareholders that we will always operate with their best interests in the forefront of our minds and that we view ourselves as a partner within the communities that we serve,” said Kelly McCann, Vice President of Customer and Employee Experience.
This commitment is evidenced in NT Power’s holistic approach to providing power, ensuring the communities they serve have their energy needs met and feel the positive impacts of the organization’s operations. From sponsoring community events to investing in
infrastructure that strengthens reliability and supports the local economy, NT Power emphasizes social good and embraces a more prominent stewardship role in their communities.
The full rollout of the new branding across all channels is expected to be complete by the end of 2023, and NT Power will start the new year with a fresh image. Under the new brand, plans are being put in place to continue building solid relationships with customers through outreach and education programs, ongoing support of organizations that impact the lives of community members, and presence at community events.
NT Power’s rebranding was much more than just changing a name. It was a strategic move towards enhancing customer trust and experience. The new brand name, logo, and visual identity reflect the organization’s commitment to sustainability, innovation, and customer-centric services. As the organization continues to grow and evolve in the energy sector, one thing is sure: NT Power is constructing a solid foundation for a successful, people-focused future.
ABOUT NT POWER:
NT Power is a local electricity distribution company licensed by the OEB and is jointly owned by the Municipalities of Newmarket and Tay. NT Power serves more than 45,000 customers in the communities of Newmarket, Tay, and Midland.
Come see us at EDIST 2024
January 16–18, 2024
Hilton Toronto/Markham Suites Conference Centre
EDIST 2024’s theme “Taking Charge: Electric Utilities are Leading the Energy Transition” focuses on the necessary technologies, innovations, and strategic thinking to support the energy transition across Canada and beyond. Join us as we discuss our role in the changing energy landscape. Contact your Rexel Utility representative for more information.
Lines Attendant (South), Tyler Young, talks to youth about metering as part of NT Power’s 2023 Take Your Kids to Work programming that gave students an inside look at the utility and energy industry.
INNOVATIVE PROGRAM SHINES A SPOTLIGHT ON EVs AND SMART DEVICES
The company brings its myEnergy Rewards program to thousands of customers to help reduce electricity use and provide broader system benefits
The old adage “it takes a village” is universal shorthand to describe the best way to raise a child, but it can represent anything that requires a larger group to take part in something that benefits the community as a whole.
With the Independent Electricity System Operator forecasting significant demand growth in the coming years as electrification
EV owners can
now opt into the myEnergy Rewards program.
accelerates, utilities are starting to reach beyond their regular toolboxes to meet growing system demands and regulatory requirements. Demand response as a peak-reduction tool is well known. But with its new residential program, myEnergy Rewards, Hydro One is exploring the value of demand response as a non-wires alternative to defer or avoid some capital expenditures on traditional poles and wires infrastructure in the distribution system. As part of its mission to build the grid of the future, Hydro One sees its scalable myEnergy Rewards program as a first step toward building a virtual power plant – a flexible resource that aggregates the capacities of
diverse distributed energy resources (DERs) sited with customers.
Launched this past spring, months before a seasonal heatwave had the chance to settle in, Hydro One’s myEnergy Rewards program is voluntary, letting customers choose whether to enrol in the program or to participate in individual peak-demand events during which their electricity use will be slightly curtailed. System peaks typically occur on hot summer afternoons and during these times Hydro One can call peak-demand events through a DER management system that sends a signal to temporarily adjust a participating smart thermostat by a few degrees. These peak-demand events will last from a minimum of one hour to a maximum of four hours, and occur only up to 15 times in a calendar year. If customers choose to join with their HVAC smart thermostat (e.g. an ecobee or Google Nest controlling a central cooling system), they receive either a $75 e-gift card for bringing their own device or a $75 discount off a new smart thermostat purchased from the Hydro One myEnergy Rewards Marketplace.
More than 12,000 Hydro One customers have signed up for the program so far to help reduce electricity use while being rewarded in the process. To date, the program has amassed 17.6 megawatts of capacity, enough energy to power two professional hockey games. Over 80 per cent of participants surveyed said they were extremely satisfied or satisfied with the myEnergy Rewards customer experience, with many noting they felt well notified ahead of peak-demand events and remained comfortable in their homes throughout.
Building from the program’s successful launch, this fall the program was expanded to include electric vehicles (EVs) and chargers. For EV owners, charging hours will be slightly shifted when energy demand is at its highest. As with other devices, customers can opt out of peak-demand events. For enrolling, customers will receive a one-time $50 e-gift card and up to an additional $60 a year for participating in peak-demand events.
In late fall, the myEnergy Rewards program expands further to enrol customers with baseboard smart thermostats controlling baseboard heaters.
“Hydro One is committed to finding new ways to better optimize the electricity
CUSTOMER TESTIMONIALS
“I felt that I was doing my part to reduce electricity demand in the province.”
“Painless, minor change to my usual setting. Happy to help for the greater good, and the reward made it more appealing.”
“I liked that we were able to help with energy demands. It didn’t affect us and we didn’t have to do anything.”
“It didn’t really affect my regular life routine, and I was given the options to change back the temperature if needed. I’m happy to participate and save energy.”
“The slight increase in the house temperature did not cause any inconvenience and I was please to participate.”
“It helped us feel like we were making a difference in saving energy.”
network so energy can remain reliable and resilient for our customers well into the future,” said Spencer Gill, Vice President and Executive Lead, Asset Management and Grid Modernization, Hydro One. “By providing our customers with new and innovative ways to use their smart home devices, including electric vehicles and chargers, we can work together to enable a more sustainable Ontario.”
In total, Hydro One customers can now receive up to $185 in financial incentives for enrolling a smart thermostat and an EV while knowing they can opt out of peak demand events if they choose.
This small and simple act helps keep energy affordable and reliable in the future by delaying the need for system capacity upgrades.
“A successful demand response program can help mitigate future rate increases and provide a cost-effective way to meet system needs while engaging customers in a program that aggregates the true value of their participation,” adds Dr. Andrea Nuesser, Director, Customer Strategy and Experience, Hydro One. “Hydro One is ideally positioned to maximize the value of customer participation in the energy transition by leveraging our customer relationships, expert sector knowledge and access to multiple value streams.”
Through its myEnergy Rewards program, Hydro One continues to demonstrate that its eye is as much on the future of electricity as it is the present. Hydro One myEnergy Rewards was recently selected as a North American utility partner for a Natural Resources Canada supported demand flexibility pilot by the International Energy Agency’s User-Centred Energy Systems Technology Collaboration Programme.
By inviting customer participation with DERs, Hydro One is building a smarter, more optimized distribution system that is changing to meet the evolving needs of customers while ensuring Ontarians will continue to have access to an affordable, reliable and clean electricity system for decades to come.
DRIVE TOWARDS AN EV FUTURE AND COMMUNITY-POWERED ENERGY SOLUTIONS
With a desire to bridge the gap between energy services and the burgeoning electric vehicle landscape, SYNERGY NORTH partnered with the Electric Vehicle Association of Northern Ontario (EVANO) to host a trade show in Thunder Bay, Ontario this past fall. The event served as a platform for the utility to foster engagement and dialogue with customers who own electric vehicles (EVs).
At the trade show, the SYNERGY NORTH team encouraged attendees to register their EVs with the utility, with the incentive of an online community portal. The initiative focused on gaining insights from those who own EVs, recognizing customers as valuable partners in the quest to better comprehend and serve the evolving energy landscape. “This initiative isn’t just a customer-engagement strategy but an invaluable data collection method for the utility,” said Andy Armitage, Vice President of Customer Care, IT and Strategic Planning at SYNERGY NORTH. “By gathering information about the electric vehicles connected to the grid, our team gains data into the power draw and potential usage patterns, contributing to a clearer understanding of the
grid’s load dynamics and what’s expected for the future.”
The utility’s decision to embark on the EV journey signifies a strategic effort to better align with customer needs alongside evolving technologies. SYNERGY NORTH continues to work on the development of an innovative online portal designed to harmonize the transition to EVs for its customers. With a simple registration process, users gain access to a realm of benefits including an EV Charging Map, EV incentives, the latest news and technological advancements, along with expert support provided in load management, charging equipment and cost-saving options.
“With an understanding that most people charge their vehicles at home, SYNERGY NORTH is
keen on building an electric vehicle community that serves as a learning ground for both the company and its customers to identify and address their needs effectively,” said Armitage.
This mutual learning approach aims to determine collaborative opportunities, building a platform where the utility and customers work hand in hand. SYNERGY NORTH has also partnered with local automotive dealerships, integrating marketing materials into the dashboard of newly sold EVs, encouraging buyers to register with the utility.
SYNERGY NORTH continues to drive innovation with the latest addition to its fleet— the Ford Lightning. Also showcased at the EVANO Trade Show, this powerhouse isn’t just for operations and maintenance; as
the first electric vehicle for the utility, it embarks on the transition to a cleaner energy future and signals a tech-forward vision.
“This endeavour is not just about powering vehicles— it’s about embracing a new era of energy consumption and weathering the challenges unique to our region’s climate,” explains Armitage. “The transition to electric vehicles marks a pivotal moment in redefining how we move, consume energy, and impact the environment. SYNERGY NORTH recognizes the need to actively engage and participate in this transition— electric vehicles demand more than just a charging station; they require a comprehensive and adaptable energy infrastructure.”
SYNERGY NORTH shows off the newest addition to its fleet, a fully electric Ford F-150 Lightning at the EVANO tradeshow.
METER DATA MANAGEMENT (MDM)
C&I Data Collection | Web Presentment | Aggregation | Data Exporting | Operational Data Store
METER & FIELD SERVICES
Meter Reading | In-field Collections | Meter Services | Mass Meter Installation | Site Services
DAMAGE AND PREVENTION SERVICES
Underground Utility Locating | Pole Testing/Audits | Leak Detection (Water/Gas) | Utility Asset Inspection & Mapping | System Route Patrol | Maintenance
Olameter provides communications and network monitoring needs for electric, water, gas, and telecommunication utilities, energy retailers, and management entities Our specialty is generating cost savings and operational efficiencies for our clients by integrating services, technology, and personnel across multiple clients.
IT/OT SERVICES
IOT Communications Services | Network Operations | Spatial Data Infrastructure | System Hosting | Workforce Management | AI Development Services
UTILITY IT & ADMINISTRATIVE SOLUTIONS
AMI Network Management | Utility Field Services Technology Equipment | Call Centre, Document Fulfillment | Consulting
CHARTING A DECADE OF DEI PROGRESS
Highlights from the EDA’s 11th Annual Conference
On Nov., 2, 2023, the Electricity Distributors Association (EDA) celebrated a significant milestone with its 11th Annual Diversity, Equity, and Inclusion (DEI) Conference, marking more than a decade of dedicated efforts toward embracing DEI in the Ontario electricity distribution sector. This event showcased the sector’s journey from simply acknowledging DEI as important concepts to embedding them as vital aspects of business success.
ENGAGING DIALOGUES AND FORWARD-THINKING DISCUSSIONS
The conference opened with an enlightening presentation on the Electricity Human Resources Canada (EHRC) Labour Market Intelligence Study, setting the tone with data-driven insights for future DEI strategies. Keynote speaker Nik Nanos then took the stage, offering thought-provoking perspectives on Canada’s changing demographics and challenging attendees to consider the reflection of their community within their workforce.
Panel discussions throughout the day covered a range of topics. The Hiring, Recruiting, and Retention panel emphasized the essential role of DEI in workforce management, while Fiona Blondin’s chat with EDA CEO Teresa Sarkesian explored the intersection of the energy transition and Indigenous priorities. Lorenzo Lisi’s talk on implementing DEI policies provided actionable insights for organizational transformation. Lastly, a significant highlight was the panel on working in partnership with Indigenous communities, underscoring the importance of respectful and inclusive collaboration in the industry’s growth.
EDA’S COMMITMENT TO DEI: A LOOK AT THE NUMBERS
The conference not only celebrated the sector’s achievements in DEI but also highlighted the EDA’s commitment as reflected in its results under the EHRC’s Leadership Accord on Diversity, Equity, and Inclusion. Over the past two years, the EDA has seen a remarkable shift in the
representation of under-represented groups, with 40 per cent now on its Board of Directors, maintaining a steady 50 per cent in executive roles, and achieving a full 100 per cent in non-management positions. Additionally, the diversity of voices at EDA’s events also increased, with 55.2 per cent of speakers and panelists from under-represented groups.
As the conference wrapped up, it was clear that the journey towards a more inclusive and equitable industry continues. The EDA’s progress and the vibrant discussions at the event serve as a testament to the power and importance of DEI in shaping a dynamic and successful sector.
Nik Nanos provides insight into the changing demographics of Canada
Delegates packed the Toronto Region Board of Trade for the EDA’s annual DEI Conference.
SAVE THE DATE
March 24-25, 2024
The Fairmont Royal York
The Electricity Distributors Association (EDA) has a slate of exciting, revamped events for 2024, be sure to mark your calendars today.
ENERCOM, now celebrating over 25 years as a premier event in Ontario’s energy sector, is renowned for its legacy of innovation and leadership. This annual conference, organized by the EDA, showcases an array of top-notch speakers and thought leaders from various sectors, offering unparalleled insights into the bleeding-edge issues of our energy landscape. With a focus on critical themes and emerging trends, ENERCOM serves as a pivotal platform for anyone involved in the energy sector in Ontario, whether presently or in the foreseeable future.
March 25, 2024
The Fairmont Royal York
October 8-9, 2024 Enercare Centre, Toronto
Not just a conference, ENERCOM is a vibrant networking hub, perfectly leading into the EDA's Awards Gala, the sector's premier event. These events provide attendees with unique opportunities for networking, collaboration, and insights into key industry issues. While the conference is returning with a new format after a short hiatus, its long-standing tradition of over two decades highlights its enduring significance and impact in shaping the future of energy in Ontario.
Last but certainly not least is the Canadian Utility and Equipment Expo (CUEE). Next year, we're taking this already top-rated event to new heights with a new, spacious venue and revamped program. Experience the ultimate product showcase, live demonstrations, and unmatched expertise under one roof. Don't miss the evolution of CUEE – where tradition meets transformation.
NEW COMMERCIAL MEMBERS
EDA WELCOMES ITS NEW COMMERCIAL PARTNERS
As we welcome the new cohort of Commercial and Commercial Plus members that joined the Electricity Distributors Association (EDA) over the past year, it’s pivotal to underscore the integral role these members play in the Ontario electricity marketplace.
Commercial and Commercial Plus members encompass a diverse array of businesses actively engaged or seeking to engage in this sector and are the linchpin in driving forward the interests of the electricity distribution community. Through membership, they not only contribute their unique perspectives and expertise but also gain invaluable insights and
connections with key decisionmakers, ranging from LDC executives to technical experts. These members take a step further, delving deeper into the fabric of the industry, forging stronger connections and gaining access to more exclusive insights and opportunities for profile building with the sector.
Both tiers of membership embody the essence of collaboration and innovation in the EDA, providing and deriving immense value through their active participation, knowledge sharing, and strategic networking. This symbiotic relationship not only enriches the individual members but also collectively strengthens the entire electricity distribution sector in Ontario.
COMMERCIAL MEMBERS
• 3Dot Technologies Inc.
• Acronym Solutions Inc.
• AECON Tristar
• Aldaco Consulting Inc
• Cresa Toronto Inc., Brokerage
• DXC Technology /ESIT Canada Enterprise
• ECS Electrical Cable Supply Ltd.
• Exel International
• Engineered Intelligence Inc.
• Hamilton Community Enterprises (HCE)
• McLean Power System
• Nbisiing Power
• Noramco
• Rainer Cyber and Risk Management Inc.
• Thompson Project Management
COMMERCIAL PLUS
• Burns & McDonnell
• Caliber Communications
• Cormorant Utility Services Ltd
• Hamilton Community Enterprises (HCE)
• Milwaukee Tool
• MNP
Thank you to all the EDA’s new and longstanding commercial and commercial plus members, we truly appreciate your support.
To learn more about the EDA and our various membership types
CONFERENCE & TRADESHOW
Event Date
January 16-18, 2024
Location
Hilton Toronto/Markham Suites
8500 Warden Ave., Markham, ON L6G 1A5
25+ Sessions
Delivered by over 60 expert speakers and panelists
100+ Exhibitors
Plus networking opportunities with over 1,200 attendees
EDIST brings together industry professionals, researchers, technology experts, and other stakeholders to discuss the critical challenges and unique opportunities associated with our changing energy landscape.
REGISTER TODAY: eda-on.ca/EVENTS/EDIST
Regular Attendee Pricing: EDA Members - $1,400 +HST Non-members - $1,830+HST
One-Day Pricing:
Tues - $770+HST
Wed (w/ Casino) - $820+HST Thurs - $295+HST
Tradeshow Pass - $255+HST
Watch our EDIST highlights video here.
2023-2024
CONNECTING WITH EDA COUNCILS
The Councils at the Electricity Distributors Association (EDA) are more than just think tanks; they’re the driving force behind the EDA’s mission of empowering local distribution companies (LDCs) with the know-how, connections, and united front they need to thrive. Covering everything from the nitty-gritty of regulatory issues to the big picture of electrification, these councils are the go-to experts, offering deep dives into the complexities of the electricity distribution world. They’re a crucial piece of the EDA puzzle, ensuring members have all the insider knowledge and network opportunities they need to tackle the industry’s challenges.
On the flip side, these councils aren’t just benefiting EDA members; they’re also making a resounding impact in the halls of Queen’s Park. By rolling up their sleeves and diving into legislation and market rule analyses, EDA Councils make sure the voice of local hydro is heard loud and clear. This work is key in shaping policies that affect the entire sector. Plus, the councils are a hotbed for networking, sparking conversations and collaborations that keep the industry moving forward. In short, they’re not just helping EDA members stay ahead of the game; they’re also shaping the future of the energy system in Ontario.
The EDA has several membership councils, each focusing on a wide spectrum of relevant areas:
COMMUNICATORS COUNCIL
This council focuses on knowledge-sharing and coordination among communications efforts, such as customer bill compliance, effective communication of LDC products and programs, and communications around emergencies and service restoration.
Chair: Kelly McMath, Enova Power
Vice Chair: Neil Russell, North Bay Hydro
2023-2024 ITEMS
• Communications Considerations and Ethical Use of Generative AI
• Effective ULO/TOU/Tiered Pricing Graphics Consultation
• Communications as a Shared/Mutual Assistance Service for LDCs
• Communications and Media Relations in the Age of Bill C-18
• Corporate Rebranding Best Practices
CONSERVATION AND SUSTAINABILITY ISSUES COUNCIL
This council concentrates on conservation and sustainability issues related to government frameworks, including proposals, promoting conservation, best practices sharing, and development of conservation programs.
Chair: Andrea Nuesser, Hydro One
Vice Chair: Jeffrey Floyd, London Hydro
2023-2024 ITEMS
• Updating on Conservation and Demand Management (CDM) Working Group effort with IESO
• Municipal alignment and building sector
• ESG implementation at LDCs
• CDM wind-down audits
• LDCs’ considerations for planning/upgrading CDM resources and capacities.
• FIT customers asking about options for their solar PV equipment upon expiry of contracts (starting in approximately eight years)
ELECTRIFICATION COUNCIL
This council addresses issues and policies related to electrification initiatives, including the incentivization and adoption of electric vehicles and the grid impacts of increased electrification
Chair: Jon Foreshew, Oakville Hydro
Vice Chair: Anthony Clavet, Essex Powerlines
2023-2024 ITEMS
• Building sector discussion (building code, MURBs and,EVs, Attracting ESG- and net-zero-minded clients)
• Heat pumps
• Upsizing transformers
• Adoption of heat pumps and transformer losses (load studies, monitoring AMI data, and load-management technologies)
• EV detection/locating/modelling
• Electrification-related communications
• Tankless vs tanked electric water heaters in new home developments
FINANCE AND CORPORATE ISSUES COUNCIL
This council focuses on financial, corporate, and strategic business issues, including finance, taxation, corporate governance, and corporate structure issues, including the use of affiliates.
Chair: Alyson Conrad, Festival Hydro Inc
Vice Chair: Igor Rusic, Milton Hydro Distribution Inc
2023-2024 ITEMS
• Supply Chain Concerns, Timelines, Shortages, Increased Costs
• Credit Rating Reductions for Distributors: IESO Prudentials
• Labour Market Impacts
• Cash Management
• Benefit-Cost Analysis
• Cloud Computing: Cost of Capital
HUMAN RESOURCES COUNCIL
This council is concerned with human resource issues facing local distribution companies, including training and qualification requirements, equivalency of qualifications across jurisdictions, and workforce development.
Chair: Wendy O’Keefe, Kingston Hydro
Vice Chair: Elizabeth Carswell, London Hydro
2023-2024 ITEMS:
• Utility Workplace Structures and Accommodations in the PostCOVID Era
• 2023 Changes in Employment and Labour Law
• Labour Relations Insights and Strategy for LDCs
• OMERS and Recruiting with a Defined Benefit Package
• LDC Interest and Eligibility in Skills Development Programs
• Meeting With Georgian College, Re: The Development Of System Operator Program
OPERATIONS AND ENGINEERING COUNCIL
This council deals with policy issues of a technical or operational nature, such as amendments to the Distribution Systems Code and Retail Settlement Code, billing, metering, safety, environmental issues, cybersecurity, and legislative changes.
Chair: Karla Bailey, SYNERGY NORTH
Vice Chair: Shanon Wilson, Niagara Peninsula Energy Inc
2023-2024 ITEMS
• Ontario One Call Regional Specific Public Records
• DER Connections Review (including EV changing connections)
• Transmission Distribution Working Group: DSO Variations
• Building Broadband Faster and Building Infrastructure Safely Acts
• Electrification Planning
• Net Metering Optionality
REGULATORY COUNCIL
This council addresses regulatory issues for utilities, including rate determination, regulatory instruments, affiliate regulatory issues, and proceedings before the Ontario Energy Board.
Chair: Michael Lister, Alectra Utilities
Vice Chair: Stephen Vetsis, Elexicon Energy, Inc.
2023-2024 ITEMS
• Framework for Energy Innovation: DER Integration Study
• Reliability and Power Quality Review
• Distribution Sector Resilience, Responsiveness and Cost Efficiency
• Locates Generic Deferral Request
• Implementation of Ultra-Low Overnight Price Plan
• Reporting and Record Keeping Requirements (RRR) Consultations
ADVOCACY IN ACTION
(R to L): Ontario Minister of Energy
Todd Smith announced the Green Button program is now available in Cambridge alongside, EDA President and CEO, Teresa Sarkesian, GrandBridge Energy CEO, Sarah Hughes, KitchenerSouth Hespeler MPP Jess Dixon and Enova Power President and CEO, Greig Cameron
ACTIVE ASSOCIATION ON YOUR BEHALF
Over the past quarter, the Electricity Distributors Association (EDA) has actively engaged in numerous high-level meetings and events, underscoring its commitment to representing and advancing the interests of its members. Notably, the EDA connected with key government figures, including Hon. Randy Boissonnault, Federal Minister of Employment and Workforce Development, Hon. Peter Bethlenfalvy, Minister of Finance, and Brian Riddell, MPP for Cambridge. Productive and ongoing discussions also took place with the Deputy Minister and Chief of Staff to the Ministry of Economic Development, Job Creation and Trade, as well as with their counterparts in the Ministry of Energy.
The EDA’s engagement extended to our regulatory partners, with significant interactions including Susanna Zagar, CEO of the Ontario Energy Board, and Lesley Gallinger, President and CEO of the Independent Electricity System Operator (IESO), both of whom attended EDA Board Meetings. Collaborative efforts with industry groups were also a focus, with meetings involving the Global Automakers of Canada, the Canadian Vehicle Manufacturers’ Association, the Ontario Vehicle Innovation Network, and the Council of Canadian Innovators.
On the events front, the EDA marked the launch of the Green Button Standard by attending events hosted by Enova Power, GrandBridge Energy, and Hydro Ottawa. Additionally, the EDA contributed to the Association of Municipalities Ontario Energy Symposium, supported the IESO First Nations Energy Symposium, and participated in the Vaughan Chamber of Commerce Energy Event.
RED TAPE REDUCTION PACKAGE:
IMPACTS ON LDCS
The Ontario government’s new Less Red Tape, More Common Sense Act, 2023, brings significant changes for local distribution companies (LDCs). Key aspects of this legislation include enhancements to Net Metering Arrangements and streamlined energy and water use reporting.
The proposed amendments in net metering will remove bill credit allocation limits, facilitating easier project implementation for LDCs. These changes also clarify contract cancellation terms for third-party ownership, offering more operational certainty.
In terms of reporting, the amendment to O. Reg. 506/18 under the Electricity Act, 1998, simplifies the exemption process for building owners. This reduces the administrative load on LDCs, allowing them to concentrate more on service delivery.
FALL ECONOMIC STATEMENT SETS INFRASTRUCTURE AS A PRIORITY
On Nov.,2, the 2023 Ontario Fall Economic Statement (FES) was released by Finance Minister Peter Bethlenfalvy and features implications for Ontario’s electricity distribution sector. Of particular interest to LDCs, the FES announced the creation of the Ontario Infrastructure Bank. This new agency, with an initial funding of $3 billion from the government, aims to attract investment in large-scale critical infrastructure projects, focusing initially on energy infrastructure. This includes supporting projects outlined in Powering Ontario’s Growth, such as nuclear power expansion, long-duration storage, and future generation and storage resources procured by the IESO.
Other notable initiatives include a $12 million per year tax credit for the critical minerals mining industry, bolstering the EV supply chain. The FES also highlights over $26 billion in recent investments in the automotive and EV battery sectors and an additional $100 million to the Invest Ontario Fund, raising its total to $500 million. Continued investment in skills development and training, with significant funds allocated to the Skilled Trades Strategy and Skills Development Fund, is also emphasized.
London Hydro Announced as Presenting Partner of the London 2024 Ontario Summer Games
The London 2024 Ontario Summer Games will bring together 3,500 of the top youth athletes, coaches, and officials in the province, competing in 18 different sports across the city.
“London Hydro is extremely proud to support the London community once again by sponsoring the London 2024 Ontario Summer Games. This event is a milestone in young athletes’ lives and helps to bring the community together as many visitors arrive in London to support the Games. We wish everyone much success and look forward to cheering on all the athletes that will be competing in this wonderful event.”
For a list of sports, volunteer opportunities and other informa related to the London 2024 Ontario Summer Games presented by London Hydro, visit: www.london2024.ca
In the future, electricity use will grow, increasing demand on our energy system. myEnergy Rewards empowers customers to help optimize Ontario’s electricity grid during times of peak demand by reducing or shifting their electricity usage – with the flexibility to opt out of peak demand events at any time.
Hydro One’s demand response program helps improve grid reliability and keep electricity cost-effective by delaying the need for system capacity upgrades.
Enrol your eligible smart devices and get rewarded for making a difference:
