EDA TD - Summer 2025 by annexbusinessmedia

FUTURE FACING

Local Hydro’s Role in the Energy Transition Hydro Ottawa: Powering Up With AI / 18

Shaping the Future of Energy & Infrastructure

Serving the infrastructure, energy, gas and electricity distribution, and telecommunications sectors nationwide, we are trusted to deliver innovative and reliable solutions that not only meet client needs but consistently exceed expectations. From concept and design to engineering, comprehensive field and construction services, our integrated solutions deliver excellence on time and on budget, safely and with quality.

Visit OEC.CA to find out more or email us at info@oec.ca to get started.

FROM THE CHAIR

Supporting the Communities

we Serve

Sandy beaches, warm breezes, longer days, and a brand-new edition of The Distributor! Welcome to our Summer issue. After the long winter and an incredibly challenging spring for many of our local distribution companies (LDC), I know you are enjoying all that summer in Ontario has to offer.

We won’t forget the ice storm that draped many parts of Ontario on the last weekend of March. Hydro One described the storm as the worst they had seen since 1998, and many utilities felt the aftereffects of this storm for more than a week after the storm hit us.

We know it was a challenging time for our customers who in many parts of the province were slammed with outages caused by ice-covered trees and broken poles. The unstoppable commitment of utility staff who worked tirelessly to get the lights back on was inspiring. We also appreciate the supporting network of our LDC community. Many LDCs stepped up and headed to communities where support was needed to get customers back online as soon as possible. This kind of camaraderie describes our sector. We support each other in times of need with an end goal to provide good customer service. I commend all utility staff who were part of the recovery. We have a remarkable Team!

We are now a few months into the three-peat win by the Conservative Government in Ontario. Premier Doug Ford kept his cabinet similar with a few shifts. We expect a consistent path forward and look forward to the ambitious energy portfolio. On the federal level it was a tight campaign but Prime Minister Mark Carney’s Liberal Party edged out the Conservative Party to form a minority government.

In March we received important news from the OEB with the release of the Cost of Capital decision. It outlined 22 issues and determined the Return on Equity (ROE) to be 9 per cent including 25 basis points for flotation costs. The EDA has requested a meeting with Minister Stephen Lecce to discuss partnership opportunities with the electricity sector.

Given the government’s direction to the IESO to develop a Local Generation Program for Ontario’s power facilities, we held a joint meeting of EDA and OEA members to discuss our collective approach to the consultation. We await next steps from the IESO.

This year continues to evolve as the political landscape shifts and changes. Our sector must remain nimble and adapt with these changes. We’ve shown we are outstanding at doing so and I look forward to seeing us hit a home run once again.

I encourage you to continue to check EDA’s communications to see the latest in news in the sector. I continue to be honoured to be your Chair and am as close as your phone anytime at 519-331-9805.

Happy Summer Friends!

Sincerely,

Janice McMichael-Dennis President and CEO, Bluewater Power, and Chair of the Electricity Distributors Association

The Electricity Distributors Association (EDA) publishes The Distributor for its members and stakeholders. All rights to editorial content are reserved by the EDA. No article can be reproduced in whole or in part without the permission of the EDA.

PUBLISHED SUMMER 2025 FOR:

Electricity Distributors Association

3700 Steeles Avenue West, Suite 1100 Vaughan, ON L4L 8K8 www.eda-on.ca

EDA STAFF CEO’S OFFICE

Teresa Sarkesian, President and CEO

Natasha Galati, Executive & Administrative Assistant

POLICY, GOVERNMENT AND CORPORATE AFFAIRS

Ted Wigdor, VP, Policy, Government & Corporate Affairs

Derek Nardone, Director, Corporate, Government & Public Affairs

Brittany Ashby, Senior Regulatory Affairs Advisor

Rudra Mukherji, Senior Regulatory Affairs Advisor

Antonio Brieva, Senior Advisor, Government & Stakeholder Relations

Tina Wong, Senior Policy Advisor

MARKETING, COMMUNICATIONS AND MEMBER RELATIONS

Mike Chopowick, VP, Marketing, Communication & Member Relations

Marica Macura, Director, Member Relations

Lesia Kostecki, Senior Membership Services Advisor

Kimberly Hicks, Senior Manager of Communications & Marketing

Alec Mackinnon, Communications Coordinator

FINANCE AND ADMINISTRATION

Tamara Orlova, Chief Financial Officer

Arlene Klemmer, Accounting Clerk

Matthews Joseph, Senior IT Analyst

Chrissan Pascal, Office Services Assistant

PUBLISHED BY ANNEX BUSINESS MEDIA, 111 Gordon Baker Road, Suite 400, Toronto, ON M2H 3R1 (416) 442-5600

annexbusinessmedia.com

Agreement #: 43526108

ADVERTISING SALES

Media Edge

nanciep@mediaedgepublishing.com

SECTOR SCAN

THANK YOU TO ALL LDCs INVOLVED IN POWER RESTORATION

Crews from across the province headed to unfamiliar territory to support the restoration of power after the March 30/31 ice storm. They restored power to tens of thousands of Ontarians.

The EDA highlights some of the outstanding work and showcase the collaboration of the more than 20 LDCs who have contributed to the restoration in a thank you video.

It’s amazing how much we can accomplish when we work together.

OEC ANNOUNCES MAJORITY OWNERSHIP OF PRIMARY ENGINEERING AND CONSTRUCTION

OEC has completed the purchase of a majority stake in Primary Engineering and Construction. Rob Lister, President and CEO of OEC shared, “The addition of Primary strengthens OEC’s electrical and telecom engineering and construction capabilities while extending our national footprint, unlocking new opportunities for growth and delivering enhanced value to both clients and shareholders.”

OEC serves the infrastructure, energy, gas and electricity distribution and telecommunications sectors, with more than 3,000 employees, insightful and reliable energy and infrastructure solutions are provided to clients coast-to-coast. Primary is a leading multidisciplinary firm with over two decades of experience in delivering innovative planning, design, project management, and construction solutions to utilities, municipalities, and the private sector. Headquartered in Calgary, Primary employs a team of more than 450 professionals that operates in 11 locations across Canada, specializing in electrical engineering, telecommunications, land development and grid interconnection services.

ALECTRA INC. EMPLOYEES SURPASS GOAL, RAISING MORE THAN $27,000 FOR COLDEST NIGHT OF THE YEAR

Alectra employees once again stepped up to support their communities, raising $27,278 for Coldest Night of the Year, a national initiative aimed at helping people experiencing homelessness, hunger and hardship.

More than 100 Alectra employees braved the winter temperatures, joining thousands of Canadians in walking to raise funds for local organizations that provide vital services to those in need. This year, Alectra employees joined 10 teams across Alectra’s service territory including St. Catharines, Brampton, Guelph, Hamilton, Markham, Mississauga, Richmond Hill and Vaughan.

“Alectra employees continue to embody the spirit of community and their dedication to supporting Coldest Night of the Year annually is commendable,” said Brian Bentz, President and CEO, Alectra Inc. “By coming together to walk and raise funds, through our AlectraCARES Community Support Program, we are increasing awareness for individuals facing homelessness by supporting grassroots organizations in our communities.”

Since 2018, Alectra has been supporting the Coldest Night of the Year and has donated over $55,000 through employee participation.

Elexicon Energy Inc. crews work to restore power in Gravenhurst during the March ice storm.

HYDRO OTTAWA NAMED AS TOP EMPLOYER

Hydro Ottawa has been named one of the National Capital Region’s Top Employers, recognized for its shift toward a technologydriven workplace and investment in employee development.

The municipally owned utility, which provides electricity to more than 364,000 customers, has embraced emerging technologies such as artificial intelligence, data analytics, and virtual reality training to support its workforce. The transition reflects broader industry changes driven by electrification, renewable energy demand, and the rise of digital infrastructure, said Bryce Conrad, President and CEO of Hydro Ottawa.

“As the demand for electricity grows exponentially in our community, we are attracting a workforce of the future that is passionate about developing innovative solutions for an increasingly electrified world,” said Conrad. “We foster a culture where work is meaningful, and every individual is empowered to contribute.”

TERESA SARKESIAN HONOURED WITH CORONATION AWARD

The EDA’s President and CEO Teresa Sarkesian was honoured in a special ceremony held in the Niagara region in April with the King Charles III Coronation Award.

The prestigious honour was presented to her by Associate Minister of Energy-Intensive Industries Sam Oosterhoff as part of a ceremony recognizing seven individuals. Teresa’s award recognizes her 30 years of leadership and advocacy in provincial energy policy. During this time, she has guided the industry through many complex transitions in the energy sector.

LEADERSHIP CHANGES IN THE SECTOR

AMANDA KLEIN, PRESIDENT AND CEO, ELEXICON ENERGY

The Elexicon Corporation announced that Amanda Klein was appointed the new president and CEO of Elexicon as of May 12. Klein comes from Toronto Hydro where she was vice President and chief legal officer. She has been in the energy and utilities sectors for more than 15 years.

SUSAN WOLBURGH JENAH, INTERIM CHAIR OF THE BOARD OF DIRECTORS, HYDRO ONE LIMITED

Hydro One Limited announced that Susan Wolburgh Jenah was selected by the Board of Directors to serve as Interim Chair of the Board. Jenah joined the Board of Directors on January 1, 2020, and serves as the Governance and Regulatory Committee Chair, and as a member of the Indigenous, Peoples, Safety and Operations Committee. She currently serves on the board of Aecon Group Inc. (TSX) and recently served as Vice–Chair of Humber River Hospital.

DANIEL ARBOUR, BOARD OF DIRECTORS, EDA

EDA is pleased to announce the election of Daniel Arbour to the Board of Directors. Daniel Arbour is the President and CEO of Oshawa Power, with past experience as CEO/Global Head of Shell TapUp. Daniel received his undergraduate degree in International Commerce from the University of Ottawa & University of Vienna, and his MBA from Queens University. EDA also congratulates all other Board Members who were elected during this year’s AGM.

AMANDA TANG, CHIEF FINANCIAL OFFICER, OSHAWA POWER

Oshawa Power Group of Companies is pleased to announce the appointment of Amanda Tang, as Chief Financial Officer. Before joining Oshawa Power, Amanda held progressively senior roles in finance and risk management, most recently serving as SVP, Finance, Strategy, and Risk at Blackstone Energy Services. Her career also includes leadership positions at Fidelity Canada and major financial institutions such as BMO, CIBC, and National Bank Financial. Amanda holds a Honours Bachelor of Mathematics and a Master of Accounting from the University of Waterloo, as well as a Master of Laws from Osgoode Hall Law School. She is a Chartered Professional Accountant (CPA, CA).

KEN HARTWICK AND DOUG TURNBULL, BOARD OF DIRECTORS, ELEXICON CORPORATION

Elexicon welcomes two new directors to its Board – Ken Hartwick and Doug Turnbull. Both bring a wealth of leadership experience, sector expertise and governance to the board. Ken is the former President and CEO of Ontario Power Generation and brings unmatched insight, collaborative leadership, and organizational stability during transition periods within the energy sector. Doug has decades of experience in capital markets and public policy. He served as Vice Chairman of the DBRS and Chair at TD Securities.

SECTOR SCAN

GRANDBRIDGE ENERGY DONATES VEHICLES TO CONESTOGA COLLEGE

GrandBridge Energy is giving the Conestoga College Powerline Technician Program a lift by donating two utility vehicles, a bucket truck and a pickup truck, to enhance the college’s hands-on learning. GrandBridge Energy team members, including Apprentice Powerline Technicians, were on hand in Ingersoll to hand over the keys to the vehicles.

As part of GrandBridge Energy’s plan to modernize its fleet, the utility donated a 2009 International Double Bucket Truck and a 2013 Chevrolet Silverado Pickup Truck to the Conestoga College Powerline Technician

HYDRO ONE SUPPORTS LITTLE NATIVE HOCKEY LEAGUE TOURNAMENT

Hydro One returned as a Gold Sponsor of the 2025 Little Native Hockey League tournament (LHNL). The annual tournament took place in Markham from March 11-14 and was the biggest tournament to date. Hydro One remains committed to investing in communities to promote growth and safety where we live, work and play.

LHNL is the largest First Nation hockey tournament in the world. This year it welcomed over 4,000 players and 246 teams. Hydro One added a dash of colour and fun to the event with a family skate zone, cotton candy and popcorn stations, and face painting for the little skaters.

ALECTRA UTILITIES FIRST TO PRIORITIZE CANADIAN VENDORS

Minister Lecce encourages sector to ‘Buy Canadian’

On April 8, Alectra Utilities was recognized by Minister Stephen Lecce to be the first

STARS OF THE SECTOR: ONTARIO UTILITIES RECOGNIZED AT EDA GALA

On March 17, local distribution companies (LDCs) from across the province gathered at the Fairmont Royal York in downtown Toronto for the EDA Awards Gala. With almost 600 attendees, the event celebrates the 55 Ontario utilities that deliver electricity to 5.4 million customers daily.

Inspired by Ontario’s northern lights, the starry night theme celebrated provincial utilities’ achievements. Over the past year, utilities have worked hard to improve their processes and serve their customers better, all while preparing for Ontario’s ambitious energy procurement goals over the next 25 years.

The EDA presented 10 awards—eight to utilities and two to individuals. Categories included outstanding work in innovation, customer service, public relations, sustainability, and, for the first time, workplace culture.

Teresa Sarkesian, the EDA’s President and CEO, expressed her admiration for the sector in her opening remarks. “I am continually amazed by how our local utilities put their customers first and raise the bar for service and innovation, “ Sarkesian said.

Janice McMichael-Dennis, EDA Board Chair and CEO of Bluewater Power, took to the stage. She received much applause and laughter for her short standup set. She also took time to emphasize the importance of the work Ontario’s LDCs are doing.

“Our members are stepping up to modernize infrastructure and prepare for a projected 75% increase in electricity demand by 2050. The exceptional work recognized today is setting the foundation for the future.”

The Hon. Stephen Lecce, Minister of Energy and Mines was the Gala’s keynote speaker and spoke about the importance of investing in electrification, especially as Canada’s energy partnership with the United States becomes more tenuous. The Minister spoke optimistically about the

DOANE GRANT THORNTON AWARDS:

LDC CHARITIES OF CHOICE

ENWIN Utilities Windsor chose Habitat for Humanity Windsor-Essex

OEC chose United Way Halton & Hamilton

Hydro One chose Ross Tilley Burn Centre - Sunnybrook Hospital

Burlington Hydro chose United Way Festival Hydro chose HPHA Foundations specially Stratford General Hospital Foundation and St. Mary’s Healthcare Foundation

future of Ontario’s energy landscape, and the opportunities that come with these challenges. We thank Associate Minister of Energy and Intensive Industries Sam Oosterhoff for attending the Gala and providing opening remarks at the head table reception.

The EDA thanks all members who submitted such high quality award nominations and congratulates all LDCs for their exceptional performance this year. You raised the bar!

DOANE GRANT THORNTON RECOGNIZES AWARD WINNERS AND NOMINEES WITH CHARITABLE DONATIONS

The EDA and Doane Grant Thornton were proud to recognize the outstanding contributions made by the nominees and winner of the LDC Performance Excellence Award. Charitable donations to the winner’s and nominees’ selected charities were made possible through the generosity of the Doane Grant Thornton Foundation. This initiative reflects our belief in giving back and supporting causes that matter to the communities we serve.

ABOUT THE DOANE GRANT THORNTON FOUNDATION

Established to help us organize the collective efforts and significant contributions of our people across Canada, the Doane Grant Thornton Foundation provides additional financial support for local, national, and international causes that resonate with our people.

Our Greater Purpose Program allocates a percentage of Doane Grant Thornton’s annual net fees for donation back into our communities with the ultimate decision of which charities to support being made by our people.

Our Matching Program amplifies the effect of our people’s fundraising efforts by matching up to $2,500 to support local community initiatives.

Each year, we recognize colleagues who make significant or sustained contributions to charitable organizations or not-for-profits in their community through the CEO Community Service Awards.

EDA GALA AWARDS 2025

CHAIR’S CITATION AWARD PUBLIC RELATIONS EXCELLENCE AWARD

Congratulations to Mike Matthews, R, in receiving the Chair’s citation Award. He was presented the award by EDA Chair, Janice McMichaelDennis, L. Throughout his 35-year career he was instrumental in Ontario’s largest utility amalgamation and contributed significantly as an EDA board member and conference chair.

VOLUNTEER EXCELLENCE AWARD

A steadfast supporter of the EDA’s policy initiatives, Ron Clark, L, received the Volunteer Excellence Award from EDA Chair, Janice McMichaelDennis, R. Ron plays a key role in shaping major events and contributing to the success of EDA’s annual Directors Summit.

CUSTOMER SERVICE EXCELLENCE AWARD PEOPLE AND CULTURE EXCELLENCE AWARD

Hydro Ottawa took home the Public Relations Excellence Award for their interactive ‘eco home’ exhibit at Ottawa International Airport. It educated visitors on sustainable technologies such as heat pumps and solar panels. Julie Lupinacci, C, accepts the award along with Susan Fekete, R, from Janice McMichael-Dennis, L.

Milton Hydro accepted the Customer Service Excellence Award for revolutionizing customer service with state-of-the-art communication hub. Accepting the award from L-R are Dan Gapic, Igor Rusic, Mandy Bell, Sara Penny, Chris Hale, Troy Hare, and Scott Tyres.

INNOVATION EXCELLENCE AWARD COMMS EXCELLENCE AWARD

Grandbridge Energy took home the Communications Excellence Award for their successful launch of an intuitive web self-service tool that enhanced customer experience. Shown from L-R are Janice McMichael-Dennis, Tyler Tracey, Allison Cann, and Sarah Hughes.

Festival Hydro’s workplace transformation fostered an inclusive and engaging culture for employees. Congratulations on receiving the People and Culture Excellence Award. Pictured from L-R are: Susan Nickle, John Tapics, Gerry Guthrie, Megan Winchester, Kirsten Lefor, Jeff Graham, Alyson Conrad, Bryon Hartung, Patty Mann, Dave Cullen, and Mark Henderson.

Elexicon Energy was this year’s winner of the Innovation Excellence Award sponsored by the Independent Electricity System Operator. Their groundbreaking BESSSTATCOM technology, developed with Western University, improves power quality and voltage stability and could revolutionize power quality management. Presenting the award (L-R) are Janice McMichael Denis, and IESO President and CEO Lesley Gallinger.

Elexicon’s Lincoln FrostHunt, and Stacia Boss accept the award.

LDC PERFORMANCE EXCELLENCE AWARD

ENWIN Utilities accepted the LDC Performance Excellence Award sponsored by Doane Grant Thornton. ENWIN excelled in five categories including health and safety, operational excellence, financial operations, conservation and demand management and community contribution. Pictured from L-R are Kris Taylor, Matt Carlini, Benny Riggi, Geoff Boose, Garry Rossi, Marvio Vinhaes, Michelle Bonnici, Jim Brown, Jeff Scott, Gregory Ioanidis, and Rob Spagnuolo.

Members of Doane Grant Thornton took advantage of the St. Patrick’s Day décor to get a fun team shot.

Members enjoyed the live entertainment after the Gala. In celebration of St. Patrick’s Day, Golden Feather, livened up the festivities at the Dx Lounge.

ENERCOM attendees enjoyed a fireside chat with guest speaker Nicolle Butcher from Ontario Power Generation (R). The chat was moderated by Janice McMichael-Dennis (L).

Hydro One walked away with two awards from this year’s Gala, one for Public Safety Excellence, sponsored by the Electrical Safety Authority, for their campaign called, “10 Metres Away – Your Life Depends on It.” It used diverse media channels to enhance public safety awareness and drive behavioral change. Their second recognition was the Sustainability Excellence Award for setting a new benchmark in sustainability by committing to net-zero emissions by 2050. Pictured from L-R are Arthur Kacprzak, Florence Au, Kevin Dickinson, and Cansu Sogut Kavurmacioglu.

Energy and Mines Minister Stephen Lecce was the keynote speaker at the Gala Awards Ceremony on March 17.

Nikolas Badminton, Futurist Speaker, Author and Executive Advisor, was a keynote speaker at ENERCOM 2025.

ROADMAP TO RELIABILITY

EDA’s Policy Submission on Ontario’s Integrated Energy Plan

Ontario’s local hydro utilities are crucial to delivering electricity to residential, commercial, industrial, and institutional customers across the province. The distribution sector owns more than $30 billion in electricity system infrastructure and invests more than $2.5 billion annually in the electricity grid, all in the face of regulatory constraints and supply chain challenges - that is the Power of Local Hydro.

The EDA’s submission to the Ministry of Energy addresses Ontario’s Integrated Energy Plan (IERP) and provides recommendations to ensure Ontario’s energy future is affordable, reliable, and sustainable.

GRID MODERNIZATION AND ELECTRIFICATION

A foundational step is for the government to establish a clear and shared definition of electrification and grid modernization. This will help local distribution companies (LDCs) and other stakeholders gain certainty and align their efforts with provincial goals.

The province must also provide firm policy direction and support for foundational grid modernization investments, empowering LDCs to take on new roles in grid management and support customer adoption of innovative technologies.

INTEGRATED PLANNING ACROSS SECTORS

We need a formal and transparent coordination framework that outlines the scope and objectives for enhanced planning at bulk, regional, and distribution levels. This will ensure alignment between electricity and natural gas systems and adequately consider the impact of fuel switching on infrastructure needs.

The provincial government should also provide clear policy guidance to the Ontario Energy Board (OEB) regarding the long-term role of natural gas in Ontario’s economy and opportunities for low-carbon alternatives in the gas system.

ACCELERATING GRID CONNECTIONS

Enhanced forecasting of technical forecasting and planning from the IESO and municipalities will support efficient system expansion and accommodate the increasing electrification of the economy. With the added difficulty of U.S. tariff policies, the global hydropower supply chain is subject to uncertainties, including material shortages and longer lead times for procuring replacement parts and equipment.

Instead of reacting to electricity needs as they arise, let’s anticipate future needs and invest in grid infrastructure accordingly

Supporting DER adoption and simplifying the net metering framework will empower consumers and promote the widespread adoption of clean energy solutions.

to help accelerate grid connections. This includes streamlining environmental approvals, improving regulatory timelines, and establishing collaborative solutions for transmission and distribution capacity issues.

DISTRIBUTED ENERGY RESOURCES (DERs)

There should be continued government support and financial incentives for large-scale DER adoption. Connecting DERs to the grid can be expensive, with costs for Connection Impact Assessments and other studies posing barriers for small to medium-sized proponents. Barriers need to be struck down, such as high connection costs, system constraints, and complex regulatory processes. Allowing LDCs to own DERs in partnership with customers will also help facilitate community and district energy projects.

NET METERING FRAMEWORK

Clear and consistent policy direction from the government is essential for planning and investment. EDA recommended that the government review the net metering framework to simplify rules and reduce administrative burdens, promoting solar adoption and empowering consumers.

ENERGY EFFICIENCY AND DEMAND SIDE MANAGEMENT (eDSM)

Re-establishing the enhanced involvement of LDCs in eDSM programs to address local distribution system needs and support province-wide initiatives. eDSM is a low-cost, non-emitting resource that can respond dynamically to the electricity system needs of the province, making Ontario’s cost effective clean electricity accessible to customers. It will also help address the anticipated energy supply shortfall identified in the IESO’s 2025 Annual Planning Outlook Demand Forecast.

Additionally, EDA supports the transition to a rolling long-term energy efficiency framework. This will provide certainty to customers and the marketplace, which is particularly beneficial for projects involving multiple cumulative phases, such as large commercial and industrial projects.

A CLEAR ROADMAP

These recommendations are crucial for local hydro companies as they provide a clear roadmap for modernizing the grid, integrating new technologies, and enhancing coordination across sectors. By establishing a shared definition of electrification and grid modernization, LDCs can align their efforts with provincial objectives, reducing uncertainty and enabling timely investments. Enhanced forecasting and planning will support efficient system expansion, while proactive strategies for grid connections will ensure timely access to electricity for new developments.

Supporting DER adoption and simplifying the net metering framework will empower consumers and promote the widespread adoption of clean energy solutions. Re-establishing LDC involvement in eDSM programs will leverage their expertise in customer engagement, driving energy efficiency and supporting the transition to a cleaner, electrified economy.

EDA’s recommendations, if implemented, will enable local hydro companies to lead the advancement of the clean energy economy, championing customer electrification and the adoption of innovative technologies.

Read all of EDA’s recommendations to Ontario’s Integrated Energy Plan here.

SYSTEM CAPACITY MAPS: A STRATEGIC MOVE TOWARD ENHANCED GRID TRANSPARENCY

By Ceiran Bishop, Director, Critical Initiatives, Ontario Energy Board

The Ontario Energy Board (OEB) has embarked on a significant initiative to enhance the transparency and efficiency of the province’s electricity distribution system through the implementation of system capacity maps. This initiative, announced in October 2024, marks a pivotal step in providing stakeholders with critical information about the capacity of the electricity distribution network. A phased approach to implementation is designed to ensure a smooth transition and effective use of these maps by various stakeholders, including electricity distributors, electric vehicle (EV) charging companies, Distributed Energy Resources (DER) providers and other customers.

BACKGROUND AND RATIONALE

The implementation of system capacity maps stems from a growing need for accessible and detailed information about local distribution system capacity. This need has been particularly emphasized by the rapid expansion of EV charging infrastructure. EV charging providers and other stakeholders have highlighted that the lack of readily available capacity information during preliminary site selection and planning stages poses a significant barrier to deploying EV charging stations, particularly when working with multiple distributors across the province. In response to these concerns, the OEB conducted extensive consultations with industry participants. This includes a survey of 29 electricity distributors and 16 other stakeholders in March 2024 through the OEB’s ongoing DER Connections Review consultation. The survey results underscored the value of system capacity information in

Director, Critical Initiatives, Ontario Energy Board

supporting the deployment of EV charging stations. Additionally, the survey revealed that system capacity maps can play a crucial role in strategically deploying DERs and supporting other customer load connections. These conclusions were consistent with feedback from an earlier survey conducted, in 2023, which also highlighted the benefits of capacity maps in reducing operational costs and enhancing customer service.

IMPLEMENTATION

The OEB’s implementation plan is structured in two phases. In Phase 1, the primary objective is to make capacity information readily accessible to stakeholders while minimizing the effort required from distributors. This will assist stakeholders in making informed decisions about site selection and investment in new electrical loads.

Phase 1 called for distributors to post capacity information maps on their websites using existing systems such as geographic information systems or similar tools by March 3, 2025. In cases where advanced systems are not available, distributors were permitted to use manual methods, such as colour-coded maps.

Phase 2, which is currently being discussed with the DER Connections Working Group, is intended to establish a standardized approach to advanced capacity maps that will provide more accurate and detailed information in a consistent and accessible format, potentially through a centralized mapping system for easier access. The second phase will also look to expand the scope of the information provided, supporting a broader range of applications for stakeholders and customers.

BENEFITS OF SYSTEM CAPACITY MAPS

The implementation of system capacity maps offers several key benefits: 1. Enhanced planning and decision making: By providing detailed information about the distribution system’s capacity, these maps can help stakeholders make informed decisions about the strategic placement of new electrical loads and DERs.

Ceiran Bishop,

2. Support for EV charging infrastructure deployment: Capacity maps can help EV charging providers identify suitable sites and prioritize their investments, thereby accelerating the deployment of EV charging infrastructure.

3. Improved customer service: System capacity maps can enhance customer service and reduce operational costs by minimizing the number of preliminary information requests and connection requests not only from EV charging providers, but also from other customers.

CHALLENGES AND CONSIDERATIONS

While the implementation of system capacity maps offers numerous benefits, it also presents some challenges. One of the primary challenges is the varying capabilities of distributors’ software systems to publish capacity information. Some distributors can publish capacity maps with minimal effort, while others may require significant system upgrades or modifications to develop advanced maps. Additionally, there are concerns that publishing capacity maps could unintentionally discourage customer engagement with distributors. Customers might rely solely on the maps and overlook other viable options that aren’t represented. To address these concerns, the OEB has emphasized the importance of ongoing engagement with customers and stakeholders throughout the implementation process.

FUTURE DIRECTIONS

implementation progresses, the OEB will continue to engage with stakeholders to address any challenges and ensure that the capacity maps meet the needs of all users.

In the long term, the OEB envisions that system capacity maps will play a crucial role in supporting the province’s transition to a more sustainable and resilient electricity grid. By providing stakeholders with the information needed to make informed decisions, these maps can help drive the deployment of clean energy technologies and support the growth of Ontario’s green economy.

The OEB’s phased approach to implementing system capacity maps reflects a commitment to enhancing grid transparency and supporting the efficient deployment of new electrical loads and DERs. As the

DEVELOPING THE CUSTOMER ENGAGEMENT SOLUTION OF THE FUTURE

By Todd Ross, Director, Customer Relations, ERTH Corporation

Today’s energy consumers don’t just want digital convenience—they expect it. Our lives revolve around technology and instant connectivity. From next-day deliveries to on-demand streaming and instant mobile access, convenience has become the norm. Utility customers now expect the same seamless experience when managing their accounts. In addition, utilities need solutions that will not only enhance customer engagement but also automate associated processes.

For utilities, Engage360 supports all customer types within one platform.

Recognizing this, ERTH developed Engage360, a platform designed to enhance customer engagement, streamline backend processes, and modernize the mobile experience.

ADDRESSING TECHNOLOGY GAPS AND CUSTOMER NEEDS

To ensure Engage360 met the needs of both utilities and their customers, ERTH engaged Ontario utilities and end users throughout the development process to understand their current challenges and desired future-state.

With Engage360, users can register, view usage, and sign up for eBilling even before receiving their first bill. Secure login options, including Apple ID and Google credentials, enhance convenience and security. A quick-view dashboard summarizes account details, such as balance, due date, and usage insights, reducing the need for multiple clicks.

For property owners managing multiple accounts, Engage360 enables seamless multi-account linking. Customers can also grant guest access to partners, tenants, or property managers. Billing and payments summaries provide up to 24 months of history with filtering and export options. Users can compare price plans based on real usage data, ensuring they choose the optimal plan.

For more information and to schedule a demo, visit erthcorp.com/ engage360.

With Engage360, users can register, view usage, and sign up for eBilling even before receiving their first bill.

Additionally, Engage360 helps customers understand their energy usage by highlighting trends, billing cycle variations, and environmental impacts. An intuitive admin portal lets utilities efficiently manage users, customize the experience, and generate detailed reports.

BENEFITS FOR CUSTOMERS AND UTILITIES

For customers, Engage360 offers seamless digital access and selfservice tools, reducing the need to contact customer service. Energy

insights empower informed decisions, potentially lowering energy usage and costs.

For utilities, Engage360 supports all customer types within one platform. The solution reduces call volumes and support tickets by enabling self-service, leading to higher customer satisfaction. Increased eBilling adoption boosts customer convenience while driving cost savings and sustainability benefits. By promoting energy efficiency, Engage360 aligns with broader industry goals.

ERTH is proud to have Niagara-on-the-Lake Hydro, Milton Hydro, Renfrew Hydro and Tillsonburg Hydro as early adopters of Engage360. Their collaboration has been integral in refining and testing the solution to ensure it meets the needs of utilities and energy consumers alike.

HYDRO OTTAWA POWERS UP WITH AI: BOOST OPERATIONS AND CUSTOMER EXPERIENCE

By Susan Fekete

Hydro Ottawa is leveraging artificial intelligence (AI) to streamline operations and elevate customer service as well as respond to regulatory changes and rapid technological advancements.

Faced with aging infrastructure, rising customer expectations, and the increasing integration of renewable energy, Hydro Ottawa launched a multi-faceted AI initiative designed to transform its internal processes and service delivery. The AI initiative is tackling long-term change, addressing current challenges, and paving the way for a more resilient and sustainable energy future.

Predictive maintenance and outage management supported by AI have reduced equipment failures and minimized outages.

BUILDING A SMARTER UTILITY – AI AT WORK

The cornerstone of Hydro Ottawa’s AI journey is the Google Gemini Project, which integrates Duet AI into the organization’s Google Workspace. This integration has already delivered impressive results, including increased employee productivity and improved workflow efficiency.

According to employee surveys, the tool has increased employee productivity. Staff members are saving an average of three hours per week while enhancing the quality of their output.

Other areas of the initiative supported improved reliability. Predictive maintenance and outage management supported by AI have reduced equipment failures and minimized outages.

Another portion of the project targeted improving customer satisfaction. It has proved to be faster due to its AI-driven tools. Customer satisfaction has improved through more personalized energy insights, protection from scams and capability for trend analysis from call data.

In addition, the Call Insights portion of the initiative, that is currently in testing, uses real-time data to identify trends and customer issues more rapidly, reducing costs and enhancing satisfaction.

These innovations integrate seamlessly into existing systems. For example, AI-powered customer tools connect with the company’s CRM platform, creating a unified view of each customer’s journey.

DUET AI

The cornerstone of Hydro Ottawa’s AI journey is the Google Gemini Project, which integrates Duet AI into the organization’s Google Workspace.

MEASURABLE RESULTS AND INDUSTRY IMPACT

The utility reports notable improvements across their two core audiences – employees and customers. This includes reduced equipment failures, shorter outage durations, and higher customer satisfaction scores. By managing risks carefully and prioritizing training and communication, Hydro Ottawa has ensured smooth implementation of AI technologies.

Hydro Ottawa’s efforts not only enhance its internal capabilities but also set a new benchmark for innovation in Canada’s energy sector. The company views AI as a long-term investment in communities they serve and in environmental sustainability.

As Hydro Ottawa continues to explore the transformative potential of AI, its approach may serve as a blueprint for other utilities aiming to adapt in an era of rapid technological change.

COMMERCIAL CORNER

By Peter Vickery – Committee Chairman

ENERCOM Reception hosted by EDA’s Commercial Steering Committee, L-R: Peter Vickery (Chair), Stephanie Meyer, Daryn Thompson, Stephen Dow, Nevin Gilchrist, John Avdoulos.

I personally congratulate our new EDA board members and our new steering committee members. It is encouraging to see so many dedicating their time to support the association in various capacities. Whether you are returning for another year of service, or are joining for the first time this year a heartfelt thank you.

This year we began with another spectacular EDIST event. It was the last time at our Markham venue as with shift to our new EDIST location at the Westin Harbour Castle in the heart of Toronto. It is a larger venue to not only allow expansion of our commercial exhibitors, but also to expand the capacity of our sessions that struggled in the past to seat all the participants.

ENERCOM and the EDA annual general meeting was again a successful gathering of our industry leaders. As always, the gala dinner and awards ceremony was a star-studded affair.

Congratulations to all the recipients for their contributions to our industry and the well-deserved recognition bestowed on them by the association.

Lastly, I wanted to touch on how the success of 2025 will more than ever depend on the tightly knit collaboration between our Ontario LDCs and the commercial affiliates that are poised to support the diverse requirements of our industry’s transformation, electrification, and overall evolution. We are proud of the expanding number of commercial entities joining our ranks and I strongly suggest that Ontario’s utility leaders recognize the commercial entities that are supporting our association by their memberships, sponsorships and support of our commercial group.

CONGRATULATIONS

ON THE 2025-2026 APPOINTMENTS TO THE EDA COMMERCIAL MEMBER STEERING COMMITTEE:

• Peter Vickery CHAIR SEW

• Daryn Thompson VICE CHAIR Thompson Project Management Inc.

• Loreto Sarracini AESI ACUMEN

• Frank Carnevale BHC Canada Inc.

• Tony Di Franco CES Transformers

• Ehsan Dibaji CLEAResult Canada Inc.

• Stephen Dow TOC Logistics

• Andrew Fahmey Hubbell Power Systems

• Brian Garrison Capgemini North America

• Nevin Gilchrist Composite Power Group

• Dan Josling Aladaco Consulting Inc.

• Arielle Kadoch Stantec

• Armamdo Lacivita Esri Canada

• Andrew Lam Rodan Energy

• James Major PowerPlan

• Stephanie Meyer Rainer Cyber and Risk Management Inc.

• Deanna Morin Domino High Voltage Inc.

• Staci Post K-Line Maintenance & Construction Ltd.

• Lisa Rae CIET

• Paul Snosek KA Factor Group

• Matt Visconti Aecon Utilities

• Pranav Yardi - Senpilot

• John Avdoulos BOARD LIAISON Essex Power Corporation

Celebrating 50 years supporting & servicing the Canadian electrical & utility industry. hydelinc.com sales@hydelinc.com 1-800-263-4579

ENERGY SECTOR SUPPORTS ‘BUY CANADIAN’

In April, Ontario’s Minister of Energy and Mines, Stephen Lecce, wrote to leaders of the province’s energy sector to request they follow the government’s example and restrict United States (U.S.) suppliers from participating in new procurements for the provision of goods and services that support the energy sector.

As part of the strategy to tariffs imposed by the U.S., the Ontario government introduced a new Procurement Restriction Policy that prohibits U.S. businesses from accessing public sector procurements in Ontario.

“Bold, decisive measures are crucial to building a resilient and sustainable future for our province – from supporting families purchasing made-in-Canada products in our grocery stores to finding alternatives to U.S. goods and services,” wrote Minister Lecce. “I encourage the energy sector to seek alternative suppliers, where there are reasonable opportunities to do so and where ratepayers are not unduly impacted. We must make investments in the future of the energy sector and our Economy.”

Following this request, several local distribution companies (LDCs) such as Alectra Utilities and Oshawa Power committed to increase their procurement of Canadian goods and materials for their electricity distribution operations.

For example, Alectra plans to more than double its capital spending by 2031. This increase in capital spending will create opportunities to prioritize Canadian vendors where possible provided they maintain the reliability and safety of the distribution system.

Alectra announced its commitment to prioritizing Canadian. Pictured from L-R are, John Kovac, Deputy Mayor, Mississauga; Alex Nuttall, Mayor, Barrie; Rudy Cuzzetto, Parliamentary Assistant; Brian Bentz, President and CEO, Alectra Inc.; Minister Stephen Lecce; Patrick Brown, Brampton Mayor; Dennis Keenan, Region of Peel Councillor; and Associate Minister Sam Oosterhoff.

“With the current increases to United States trade tariffs and the economic uncertainties that these changes are causing, it is more important than ever to strengthen our domestic supply chains where we can,” said Brian Bentz, President and CEO, Alectra Inc.

“We are committed to cost-effective procurement that prioritizes Canadian suppliers, strengthens our economy, and supports the well-being of our communities. By sourcing Canadian whenever possible, Alectra Utilities is reinforcing its commitment to helping build a resilient supply chain while continuing to deliver safe, reliable, and affordable electricity to our customers.”

Oshawa Power also announced its support for the provincial call to procure Canadian goods and materials for its electricity distribution operations. Serving one of Canada’s fastest-growing municipalities, Oshawa Power provides electricity to more than 63,000 residential and commercial customers. Committed to a “local first” purchasing philosophy, the company already invests more than 95% of its budget to Canadian suppliers and vendors.

“Strengthening our domestic supply chain will continue to be a priority during these uncertain times,” said Daniel Arbour, President and CEO, Oshawa Power.

LDCs in Ontario are responsible for a significant portion of electricity distribution costs across the province, with the total distribution investments of more than $3 billion per year. These investments are vital in building a reliable and sustainable electricity grid to better serve customers and play a key role in growing Ontario’s economy and attracting business investment and jobs.

INDIGENOUS POWER AND UTILITY PROJECTS:

OPPORTUNITY AND MEANINGFUL IMPACT

By Angie Brown, Brent Jackson, and Troy MacDonald, Advisory Services, Doane Grant Thornton

Renewable energy projects constructed in Indigenous communities have rapidly grown in recent years and quadrupled between 2009 and 2020, according to the Canada Energy Regulator.

This is being driven by the need to have power and utility generation assets near these communities. Because many are in rural areas, being in control of transmission and distribution assets results in more reliable power for homes, community centres, and other critical facilities. In addition to providing the community’s power needs, energy projects are also an opportunity for significant economic development within the Indigenous community.

HARNESSING ECONOMIC OPPORTUNITIES IN INDIGENOUS COMMUNITIES

Indigenous communities are opening avenues for economic development by investing or partnering in the development of energy and utilities projects. For example, underdeveloped land assets in rural areas could be used for major commercial projects such as solar farms or hydropower stations.

The benefits for these communities extend beyond the cash flow these projects and partnerships can generate. Angie Brown, Partner at Doane Grant Thornton, shares that more Indigenous communities are partnering with utilities providers. The aim is often to ensure the project both respects the land it’s being developed on and provides an opportunity for future generations to work and build their own legacy.

“The communities have a tremendous influence in the way we manage environmental impact, training and development programs for young people, and the jobs and opportunities that create a skilled workforce in these areas,” Angie says.

RELATIONSHIPS DRIVE POWER AND UTILITY PROJECT SUCCESS

Long-term relationships built on trust are the key to any successful partnership between organizations and Indigenous communities— no matter the project. These relationships often start with an exchange of knowledge or specific project on the horizon.

“Most of the communities I work with want you to invest time in getting to know them, understanding what’s important to them, and making that important to you,” Angie explains. “It’s important to do more listening than talking. Eventually, they start asking what your thoughts are and sharing a little bit more about the opportunities that come across their desks every day—and there are always opportunities coming across their desks.”

“The communities have a tremendous influence in the way we manage environmental impact, training and development programs for young people, and the jobs and opportunities that create a skilled workforce in these areas.”

- Angie Brown, Partner at Doane Grant Thornton

TRENDS SHAPING THE FUTURE OF INDIGENOUS ENERGY PROJECTS

Historically, Indigenous communities played a smaller part in major energy projects, but that role has shifted in recent years, setting the tone for future partnerships.

“Over the last three years I’m seeing Indigenous communities as a driving force on a project,” Angie says. “They’re participating in a larger way financially, taking on more risk, and generating a greater return for that risk. I think over the next five to ten years, we’re going to see more of the communities leading more commercial investment in Canada.”

As major energy and utility projects continue to be built in partnership with Indigenous communities, it’ll be essential to keep developing relationships based on trust and understanding to provide meaningful support for their community goals.

“I think we’re going to see a big shift in the relationship where we’re asking them for help,” adds Angie. “They’re going to carve out their own path and suddenly, we’re going to want to learn more about that success.”

SIGNAL DISAGGREGATION: EMPOWERING ONTARIO’S ENERGY TRANSITION THROUGH STRATEGIC EV FORECASTING

Ontario’s local distribution companies (LDCs) play an integral role in the energy transition, entrusted with integrating increasing electrification into local power grids, including rapidly accelerating levels of electric vehicle (EV) adoption. Oshawa Power recently concluded an innovative pilot project through the Independent Electricity System Operator’s (IESO) Grid Innovation Fund, demonstrating practical use of load signal disaggregation to forecast EV growth and strategically inform infrastructure planning to enable growing demand.

Oshawa Power’s proactive identification of potential infrastructure constraints attributed to predicted EV adoption allows targeted, impactful capital investments.

FROM CONSERVATION TO INNOVATION

Building on a successful 2015 Conservation Demand Management (CDM) initiative that used load disaggregation to pinpoint inefficient household appliances, Oshawa Power recognized the potential to expand this methodology for the evolving needs of electric mobility. In 2022, Oshawa Power partnered with Peak Power and Hatch, with funding from the IESO’s Grid Innovation Fund, to administer a two-year pilot focused on disaggregating residential load data to isolate EV charging patterns across our service territory.

The project’s scope centered on developing an algorithm capable of accurately distinguishing Level-2 EV charging from standard residential electricity use. By leveraging detailed localized data acquired through internal customer surveys and the Ministry of Transportation’s EV registration database, we were able to identify

Level-2 EV chargers with over 90% accuracy. While the focus excluded Level-1 trickle charging and Level-3 DC fast chargers due to their minimal or predictable impact, the insights gained for Level-2 charging were transformative for load forecasting and the organization’s Strategic Asset Management Plan.

MAPPING EV ADOPTION: A PROACTIVE APPROACH

The algorithm’s successful implementation allowed Oshawa Power to begin developing an internal analytical tool that will effectively pinpoint which residences are actively using Level-2 chargers, accurately quantifying how much of the total residential load is attributable to EV charging. Additionally, the project team leveraged Oshawa Power’s data and publicly accessible demographic data to conduct a comprehensive propensity study, projecting total EV uptake and predicting adoption trends over the next five years. This combined approach provided unprecedented clarity at the neighborhood level, highlighting specific areas where anticipated EV adoption could potentially stress existing distribution infrastructure. Recognizing these localized challenges in advance, Oshawa Power is better positioned to proactively manage growing EV and electrification demand.

NON-WIRES SOLUTIONS: STRATEGIC ASSET MANAGEMENT

Equipped with precise forecasts, Oshawa Power incorporated these insights directly into the development of our new Non-Wires Solutions (NWS) strategy. Recognizing the substantial capital investment traditionally required to support rapid EV infrastructure growth, our team pursued alternatives to strategically manage load and potentially mitigate immediate capital intensive infrastructure investments.

Currently, we are pursuing funding to develop managed charging solutions, which leverage existing grid capacity to accommodate projected EV adoption. By prioritizing NWS, we may defer or entirely avoid certain infrastructure expansions, achieving substantial cost savings.

In 2022, Oshawa Power partnered with Peak Power and Hatch, with funding from the IESO’s Grid Innovation Fund, to administer a twoyear pilot focused on disaggregating residential load data to isolate EV charging patterns across our service territory.

STRATEGIC INVESTMENTS, MINIMIZED COSTS

The project’s outcomes highlight an important lesson for Ontario LDCs — accurate forecasting paired with innovative load management solutions create opportunities to pursue mitigation strategies for the cost pressures associated with the energy transition. Oshawa Power’s proactive identification of potential infrastructure constraints attributed to predicted EV adoption allows targeted, impactful capital investments, ensuring ratepayer funds are efficiently allocated to only the most necessary upgrades.

This approach supports enabling electrification while maintaining affordability for our customers, aligning with Ontario’s broader energy transition objectives.

WHAT’S AHEAD? COLLABORATE AND INNOVATE

The completion of this pilot not only validates the potential of signal disaggregation but also provides a replicable model for LDCs across Ontario. Collaboration, data-driven planning, and future-focused investments in Non-Wires Solutions will help shape our shared path toward an electrified, sustainable, and more resilient energy future.

As Ontario navigates unprecedented demand growth, Oshawa Power remains committed to innovative solutions that facilitate and actively contribute to the energy transition, setting a standard for industry excellence.

FOR ENERGY DISTRIBUTION

ALECTRA UTILITIES IS DRIVING INNOVATION WITH A NEW eMOBILITY WEB PLATFORM

By Averyl D’Souza

Alectra has played a pivotal role in helping shape the utility industry through innovative eMobility initiatives. Insights from Alectra’s Advantage Power Pricing project contributed to the development of Ontario’s Ultra-Low Overnight (ULO) utility rate plan, designed specifically for electric vehicle (EV) owners. AlectraDrive @Work and @Home pilots demonstrated managed charging, highlighting the potential of emerging technology and pricing incentives to provide benefits to customers and their utility.

As part of its ongoing efforts to support EV adoption, Alectra Utilities has launched a pilot eMobility customer engagement platform with support from the Ontario Energy Board’s Innovation Sandbox Challenge. This platform is designed to inform and assist customers interested in EV ownership, enabling them to make the switch in ways that benefit both their finances and the grid.

“This funding will enable us to accelerate our mission of delivering exceptional customer experiences and driving electrification in the transportation sector,” said James Douglas, Executive Vice President, Customer Experience at Alectra.

Whether customers are exploring EV options and have questions—such as which EV best fits their needs, the financial impact of transitioning from a gas vehicle, what type of charger to use, or where to charge—or they are existing EV drivers looking to optimize charging and reduce costs, this platform serves as a comprehensive resource to provide the answers they need.

CUSTOMIZED FOR UTILITY CUSTOMERS

What sets Alectra’s eMobility platform apart is its integration with Alectra’s existing customer engagement platform. By incorporating customer account details—such as their rate plan—the platform provides a more seamless and customized experience.

A key feature of the platform is the EV Calculator, which enables users to assess how different EV models, charger power levels, rate plans, and charging schedules impact their overall savings potential.

The platform provides a suite of tools to support customers throughout their electrification journey:

• “Types of EVs” Page – Helps users understand the differences between battery EVs, plug-in hybrids, and hybrids, with resources to find their EV of choice.

• “Learn About Chargers” Page – Offers insights into the three main charger power levels, their suitability for different driving needs, and essential considerations before purchasing and installing a home charger.

• Charging Map Feature – Allows users to locate public charging stations when planning trips.

This project is being carried out and delivered by Alectra’s GRE&T Centre, leveraging its expertise in eMobility and digital customer experience.

“At the GRE&T Centre, we’re focused on Total Experience— bringing together customer, employee and technology experiences in a unified way,” said Julia Zhu, Chief Digital and Innovation Officer at Alectra. “Through our eMobility platform, we’re making it easier for customers to engage with us on their terms and giving them the insights they need to make smart, confident choices as they move toward electrification.”

CUSTOMER-UTILTY INTERACTION

Coming soon, the platform will enable a select number of Alectra customers to purchase affordable smart Level 2 EV chargers through an online store. These chargers, compatible with utility load management programs, provide faster charging compared to Level 1 chargers while offering data insights and scheduling features. Alectra will be able to communicate via the charger app, helping users to optimize their EV charging schedule to save them money—while creating an opportunity to curtail load to better manage demand on the grid.

Alectra’s approach to load management highlights the critical role of customer engagement. This initiative aims to redefine how current and prospective EV owners interact with their utility, enhancing the customer experience. The platform’s interactive features encourage and supports customers’ active role in the energy transition, one decision at a time.

Visit Alectra’s new eMobility platform and gain access to the tools and resources! Go to: my-ev.alectrautilities.com. Share your feedback to improve the platform. Contact us at: EV@alectrautilities.com.

ADVOCACY IN ACTION

Cost of capital parameters have been set on a final basis, effective January 1, 2025, with a Return on Equity (ROE) of

OEB ISSUES DECISION AND ORDER ON COST OF CAPITAL PARAMETERS

On March 27th, the Ontario Energy Board (OEB) issued a Decision and Order regarding the cost of capital and other matters generic proceeding. The OEB found that the Fair Return Standard has been met since 2009, using the 2009 Cost of Capital Framework. Utilities will use the new parameters set in the proceeding to inform rates on a go forward basis.

Cost of capital parameters have been set

GOVERNMENT PROPOSES TO EXPEDITE INFRASTRUCTURE PROJECTS

On April 17, the Ontario government introduced a new law called the Protect Ontario by Unleashing Our Economy Act, 2025. This law aims to speed up big infrastructure and resource projects. It will allow the government to create “special economic zones” where important projects get faster permits and priority services. The law also introduces a “One Project, One Process” model to cut government review times in half. Additionally, projects can start as soon as they are registered and meet the requirements. If the law passes, the first special economic zone will be set up by September 2025.

EDA SENDS LETTER OF SUPPORT REGARDING AMENDMENTS TO RSC AND SSSC

On March 21, the EDA sent a letter to the OEB stating our support for proposed amendments to the Retail Settlement Code (RSC) and Standard Supply Service Code (SSSC) as part of the implementation of the Market Renewal Program (MRP).

Included in the notice were suggestions on behalf of our LDC members, recommending the use of a consistent naming convention to reduce billing and market confusion.

on a final basis, effective January 1, 2025, with a Return on Equity (ROE) of 9% (including 25 basis points for flotation costs) applicable to all electricity transmitters, electricity distributors, natural gas utilities, and rate-regulated electricity generators. EDA Members can access more detailed information on the decision including other key issues and EDA’s preliminary assessment, on the March 28, 2025, Rapid Source.

The full letter is available

LIEUTENANT GOVERNOR OF ONTARIO DELIVERS SPEECH FROM THE THRONE

On April 15 the Honourable Edith Dumont, Lieutenant Governor of Ontario, delivered the Speech from the Throne to open the first session of the 44th Parliament of Ontario.

The government used the speech to reaffirm its commitment to safeguarding Ontario’s and Canada’s economic security and sovereignty—particularly in light of shifting policies from the Trump Administration. A key focus was the energy sector, with an emphasis on expanding critical mineral processing and strengthening the province’s energy production, transmission, and storage infrastructure. Additional priorities include growing the domestic economy and boosting interprovincial trade. The speech outlined plans to:

• Reduce internal trade barriers, which are estimated to cost the Canadian economy $200 billion annually;

• Streamline the recognition of skilled worker credentials across provinces and territories;

• Address transportation bottlenecks through a $200 billion investment in road and highway infrastructure across Ontario.

The Term for Stream 1 agreements runs from 2025 until December 31, 2027. The new eDSM Framework is designed to be an enduring agreement spanning

12 YEARS

DSM TEMPLATE AGREEMENT AND FUNDING ALLOCATION TABLE

Recent EDA member webinars provided updates on LDCs’ optional role Stream 1 eDSM activities. Stream 1 consists of IESO-led and centrally delivered provincewide programs. LDCs will have the option to participate in Stream 1 by supporting the IESO through customer engagement, namely in marketing and business development.

For the past 16 months, the DSM Operations Working Group (consisting of both IESO and LDC representatives) have been developing details of the new eDSM framework which Minister Lecce announced in January 2025. The webinar recordings are available to LDC members on the EDA website.

After reviewing the Template Agreement (which is available for download by LDC members from the EDA’s website), LDCs may opt into Stream 1 by signing the Agreement with the IESO.

The Term for Stream 1 agreements run from 2025 until December 31, 2027. The new eDSM Framework is designed to be an enduring agreement spanning 12 years. The IESO anticipates providing Program Extensions for LDCs to consider in 2027, to address 2028 onwards.

UPCOMING EDA EVENTS

The Electricity Distributors Association (EDA) has a slate of exciting events planned right up until January 2027, be sure to mark your calendars.

PEOPLE CONNECTED: BUILDING AN

EMPOWERED AND INCLUSIVE WORKPLACE – NOVEMBER 4

EDA’s “DEI Conference” (formerly known as “Women Connected”) has been reimagined and enhanced into a new people and workplace culture symposium called “People Connected.” This one-day conference will address critical workforce challenges such as talent acquisition, employee engagement, inclusion, leadership development, and workplace innovation. Actionable insights will be provided and strategies to HR professionals, business leaders, organizational decision-makers and energy industry staff. Mark your calendars for November 4, 2025, at the Mississauga Hilton.

EDA EVENTS CALENDAR

eda-on.ca/EVENTS

PEOPLE CONNECTED

Building an Empowered and Inclusive Workplace

November 4

@ Mississauga Hilton

EDIST 2026

January 19-22

@ Westin Harbour Castle, Toronto

ENERCOM 2026

March 22-23

@ Fairmont Royal York, Toronto

Awards Gala 2026

March 23

@ Fairmont Royal York, Toronto

EDIST 2027

January 18-21

@ Westin Harbour Castle, Toronto

District meetings offer an opportunity to regionally network with LDCs.

Mark your calendars!

Niagara Grand Spring Technical Meeting

May 29, 2025 @ Erie Beach Hotel, Port Dover

Western District AGM & Golf Tournament

September 9, 2025 @ Ambassador Golf Club, Windsor

Northeastern/Northwestern Districts Fall Conference

September 10 to 12, 2025 @ Best Western North Bay Hotel & Conference Centre, North Bay

Georgian Bay/Upper Canada Districts Fall Conference

September 24 to 26, 2025 @ Minett

Niagara Grand AGM

October 1 to 2, 2025 @ Stratford

ENERCOM 2025

RBC Capital’s Maurice Choy on the investment outlook for energy utilities (March 17, 2025)

Sean Mallen and Gitane De Silva on the impact of U.S. policies on Canada’s energy sector (March 17, 2025)

EDIST 2026 – NEW LOCATION

Improved Comfort in Vibrant Downtown Toronto

After twenty years, EDIST will move from the Hilton Markham to the Westin Harbour Castle in downtown Toronto for January 19-22, 2026.

Moving to the Westin Harbour Castle offers a larger conference space with more guest rooms, allowing for increased attendance and more exhibitors. This means more networking opportunities, a wider range of exhibitors, more access to innovative solutions and partnerships, and a richer conference experience for everyone. This more accessible location offers convenient VIA

and GO Train access via nearby Union Station, a short ride from Billy Bishop Airport, and 20-minute UP Express train from Pearson International Airport. Guests can also access ample parking facilities, readily available Uber, Lyft and taxi services, and TTC.

Attendees can look forward to a more comfortable and luxurious stay, enhancing their overall conference experience. Located in the heart of downtown Toronto in its superb Lake Ontario setting, Westin Harbour Castle is surrounded by vibrant dining and entertainment attractions, just minutes away from restaurants, bars and shopping in the bustling Financial District, The Well, Old Toronto and the Distillery District. Network like never before in the vibrant heart of the city, surrounded by exciting opportunities to connect!

MC CABLE FITTINGS

ONE FITTING FITS MULTIPLE CABLE/CONDUIT TYPES & SIZES

TEMPLATE selecting bushing size

* Aluminum & Steel Flexible Metal Conduits

In addition to MC, PVC-MC and TECK cable, Arlington’s MC cable fittings are NOW LISTED for use with Tray Cable and Flexible Metal Conduit!

ONE trade size fits SEVERAL cable types and sizes, plus flexible metal conduit for super convenience and Reduces inventory and material handling too.

Available in a variety of sizes, with a built-in end stop, each fitting also comes with additional end stop bushings that accommodate different size cable bundles. ONE trade size fits SEVERAL cable types and sizes, plus flexible metal conduit for super convenience and Reduces inventory and material handling too.

Patented

CSA TECK90 Conductor Size # of Conductors* (AWG/KCMIL) (AWG/KCMIL/ACWU)

(AWG/KCMIL) (AWG/KCMIL/ACWU)

6/3, 6/4, 4-3, 4-4, 8/3, 8/4, 6/3

6/4, 4-3, 4-4, 8/3, 8/4, 6/3

2-3, 2-4, 1-3

2-3, 2-4, 1-3, 1-4, 6/3, 6/4, 4/3, 4/4, 3/3, 1/0-3, 1/0-4, 2/0-3, 3/4, 2/3, 2/4

2/0-4, 3/0-3

2-3, 2-4, 1-3, 1-4, 6/3, 6/4, 4/3, 4/4, 3/3, 1/0-3, 1/0-4, 2/0-3, 3/4, 2/3, 2/4

2/0-4, 3/0-3

6/3, 6/4, 4-3, 4-4, 8/3, 8/4, 6/3 2-3, 2-4, 1-3 2-3, 2-4, 1-3, 1-4, 6/3, 6/4, 4/3, 4/4, 3/3, 1/0-3, 1/0-4, 2/0-3, 3/4, 2/3, 2/4 2/0-4, 3/0-3

2/0-4, 3/0-3, 3/0-4, 2/4, 1/3, 1/4, 1/0-3

4/0-3, 4/0-4, 250-3, 250-4 1/0-4, 2/0-3

250-4, 300-4, 350-3, 2/0-3, 2/0-4, 3/0-3, 3/0-4, 350-4, 500-3 4/0-3, 4/0-4, 250-3

500-3, 500-4, 600-3 4/0-4, 250-3, 250-4, 300-3 600-4, 750-3 300-4, 350-3, 350-4, 500-3 600-4, 750-3, 750-4 350-4, 500-3, 500-4 750-3, 750-4, 1000-4 750-3, 750-4, 1000-3

250-4, 300-4, 350-3, 2/0-3, 2/0-4, 3/0-3, 3/0-4, 350-4, 500-3 4/0-3, 4/0-4, 250-3 500-3, 500-4, 600-3 4/0-4, 250-3, 250-4, 300-3 600-4, 750-3 300-4, 350-3, 350-4, 500-3 600-4, 750-3, 750-4 350-4, 500-3, 500-4 750-3,

500-3, 500-4, 600-3 4/0-4, 250-3, 250-4, 300-3 600-4, 750-3

CSA TECK90 Conductor Size # of Conductors*

The Power Workers’ Union: The Voice of Ontario’s Electricity Sector Workers

The Power Workers’ Union (PWU) takes great pride in representing the large majority (over 15,000) of the men and women who work in Ontario’s electricity production and delivery sector.

Our members work hard, 24 hours per day, 7 days per week, to ensure that electricity customers have the power they need when they need it.

The PWU is the voice of electricity workers in Ontario. Since the initial electrification of homes and businesses in our province, the PWU has continuously worked to set and improve the standards for public and worker electrical safety. We continue to negotiate the best in sustainable wages, benefits, and working conditions for the highly skilled workers in our industry.

We work closely with our employers to help them build and operate vibrant, successful business operations in changing times, and we work with government and regulators to foster electricity policy development that works for customers, electricity businesses, and employees.

Take a look at the Power Workers’ Union—we think you’ll like what you see.

To learn more about us, please go to www.pwu.ca.