Storm Village undergoes transformation

Storm Village residential aged care facility is undergoing a major transformation after being seriously sanctioned by the Aged Care Quality and Safety Commission (ACQSC).

Anglican Care values integrity, and as such, management took the extraordinary step in December 2022 to proactively meet with the ACQSC to flag concerns about the standard of care being provided at the Taree facility.

Following that meeting, proactive measures were taken to address the issues identified and ensure a reliable service is provided.

This approach saw Anglican Care cease admissions and respite services, appoint a clinical director, increase monitoring, and implement additional training for staff.

The ACQSC conducted a site audit in January and formalised those measures and issued Anglican Care with a Notice to Impose Sanctions and a Notice to Agree to Certain Matters.

The sanctions devastated the Anglican Care leadership.

In a frank and transparent letter to the Newcastle Anglican community, Bishop Peter Stuart acknowledged Anglican Care had failed the residents at Storm Village.

“Anglican Care is appalled by what the Risk Escalation disclosed,” Bishop Stuart wrote.

“Its Board and leadership are seeking detailed understanding of why inadequate care was provided, why its systems did not detect this promptly, and what improvements are being put in place.”

Anglican Care is happy to report positive progress has since been made to ensure people are at the centre of all work.

Storm Village has welcomed a new residential manager, regular meetings with Storm Village residents and loved ones, additional training programs and the recruitment of registered nurses.

“As we continue to improve Storm Village, we are engaging with residents and staff to ensure we are providing the highest quality care,” said Toby Mills, Acting Executive Director of People Care.

“We are taking the lessons we have learned from this tough period to improve all aspects of our operations. We are committed to the provision of high-quality care at Storm Village, and across Anglican Care.”