2016 / 2017
Excellent care, enhanced lifestyles
s r o i n e s l a n o i t a s sen TED ALBRECHT
Turning 100 in 2017, Ted is the epitome of an old fashioned gentleman. A keen gardener who is transforming the rose gardens at his home, Storm Village in Taree, Ted’s other passion is his love of sport, in particular cricket, tennis and rugby league. An advocate of healthy eating and keeping active, Ted is an amazing example of why we should all probably adopt a similar ethos.
Contents 5 Chairman/CEO message 7 About Anglican Care 12 Partnerships
14 Our Team 22 Our Services 35 Financials
8 It’s been a year of awards
Discover what Anglican Care has achieved over the year and meet some of the staff behind our award winning programs.
16 Celebrating 60 years of fundraising Hard work and camaraderie are two words to describe our Auxilary.
28 Highlights of a great year
Age is no barrier to having fun - just ask any of the participants at our Seniors Olympics.
32 Official opening of Kilpatrick Court
Named after our Chairman, this new residential care home located at Toronto offers the very best in aged care living.
s u w o n k o t getting SECTION 1
John Kilpatrick
Colin Osborne
THE CHAIRMAN & CEO’S YEAR IN REVIEW The presentation of our Annual Report each year provides us with the chance to reflect on what has been a busy and rewarding year across Anglican Care. It also presents the opportunity to pause and reconnect with our vision, mission, values and reason for being.
care services and accommodation for seniors within our community.
Notable projects included: 1. Selection through the CHSP Growth Funding Round to deliver increased levels of allied health and therapies in the Hunter region.
The 2016/2017 year was once again set against a background of continuing government reform and change for the aged care industry, both from the perspective of providers and customers of aged care services. There have been major changes and challenges within Community Care services following on from the introduction of consumer directed care in 2015. From 27 February 2017, funding for a home care package follows the consumer, allowing them to choose and direct package funding to the provider of their choice. There have been issues with funding and My Aged Care systems in general, which are gradually improving. Although an ever constant environment of change and growing competition in the aged care market does provide challenges, it can also give rise to opportunities and throughout the early part of 2017 much time was spent redefining our strategic direction and goals.This culminated in the development of our new Strategic Plan ‘Heading Towards 2020’. This plan sets the agenda for our organisation for the next three years as we continue to witness reforms across the full spectrum of our activities. It outlines how we will capitalise on the reforms with the goal of developing and delivering services that will fulfill our vision of ‘enhancing the lives of ageing people’. We continued to develop our facilities and services throughout this 12 month period. This growth is largely directed by our Property Development Plan. The Plan allows us to guide and prioritise known or potential projects to ensure we continue to provide contemporary aged
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2. Redevelopment of CA Brown Nursing Home – development application submitted – scheduled for completion in late 2019. 3. Food Production Unit and Landry facilities, Cardiff – currently under construction – scheduled for completion in February 2018. 4. Gloucester Nursing Home – site acquisition completed May 2017 – scheduled for completion mid-2020. 5. Northwood Retirement Village Tenambit – stages 2 and 3 currently under construction – scheduled for completion April 2018 . 6. Kilpatrick Court Toronto – Commissioned July 2016 – opened by Bishop Peter Stuart May 2017. 7. Great Lakes Aged Care Bulahdelah – acquired by Anglican Care from 1/7/17. A theme that emerged during the 2016/17 year was the amount of recognition and commendation we attracted for the quality of services we provide. Highlights included the following: •
2017 Hunter Safety Awards – Winner, WHS Innovation Category for dorsaVi project
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2017 NSW Training Awards – Finalist, Schools Based Apprentice/Trainee of the Year Category, Grace Taylor – HR School Based Trainee
THE CHAIRMAN & CEO’S YEAR IN REVIEW CONTINUED •
2017 ACSA Awards for Excellence - Winner, Employee Category, Jacqui Culver, Nurse Practitioner - Winner, Exceptional Human Resource Management Category - Second Place, Organisational Category
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2017 Australian HR Awards – Finalist, Best Health & Wellbeing Program Category
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2017 Hunter New England Health Quality Achievement Awards 2017 – Winner, ‘Transforming Health’ category, Anglican Care in partnership with Belmont Hospital for the project ‘Improving Residential Aged Care Transfers with Telehealth’
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2017 Better Practice Award – Anglican Care’s Lifestyle Resource Van was awarded this honour by the Australian Aged Care Quality Agency
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2017 Urban Development of Australia Awards for Excellence – architects Jackson Teece won the Excellence in Aged Care Award for Kilpatrick Court
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2017 National Print Awards – Bronze Medal, Anglican Care 2015/16 Annual Report for print quality and design
“But of course, neither continued growth or ongoing recognition would be possible without the many people who give of their time and energy to Anglican Care.” This includes our very professional and caring staff, and more than 350 fantastic volunteers from the Parishes and the community, enthusiastic Auxiliaries based at Booragul and in the Manning, all of whom are coordinated by an executive team led by CEO Colin Osborne. Our organisation is unique because of the passion, dedication, compassion and commitment to providing services to aged people that this special group of people provides. Worthy of special mention is the retirement of Audrey Clark from her position of President of the Anglican Care Auxiliary
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after more than 20 years of dedicated service. This devoted group of volunteers also celebrated their 60th year in early 2017. We appreciate the very keen and professional diligence of all members of the Board who continue to give considerable time and energy to the Board and Committees. During the year, Colin Johnston was reappointed to the Board. Malcolm McDonald retired from the Board in November, having served as a Director since 2003. Malcolm has given wonderful service, providing very professional advice and continues to serve on Board Committees. Our Chaplaincy services continue to provide a vital ministry at Anglican Care and we express our appreciation to Andrew Harrison as Chaplaincy Services Coordinator, Jenny Foley and other Priests providing chaplaincy services at facilities within Parish boundaries as they offer their specialised support. Many of our chaplains are supported by teams of lay volunteers who are also dedicated in their commitment. We were saddened to learn of the resignation of Bishop Greg Thompson who always maintained a keen interest in the affairs of Anglican Care, and with Bishop Peter Stuart, gave great support to this special ministry of our Diocese. We also have been grateful for the support and assistance of all members of the Diocesan staff. We have much to celebrate with the aged care ministry at Anglican Care as we continue to be good companions on the journey.
Where we’ve come from Cherishing generations to come and past traditions, is a particular blessing of Anglican Care. Our history is of people working together to achieve a common goal – people with the vision of doing something practical about social needs and challenges.
We believe in enhancing the lives of ageing people. Our Mission
In the 1950’s, the Anglican Diocese of Newcastle observed that there would be an increasing need for aged persons. Allowing for flexibility of service delivery, a large parcel of land was purchased at Booragul which was to provide a secure place for care and support for the aged.
Anglican Care is the aged care mission of the Anglican Diocese of Newcastle. We aspire to enhance the wellbeing and quality of life for our residents and consumers by the provision of contemporary, high quality services underpinned by Christian philosophies.
From those humble beginnings in 1956 of a few small cottages at C A Brown Village in Booragul, Anglican Care has evolved into a vibrant not-for-profit organisation, whilst retaining the vision of the original founders.
Our Values
This continued growth and expansion is in no small part due to the generosity shown by the many people who have devoted their time and energy to Anglican Care: volunteers, staff, family members, the Anglican Diocese of Newcastle, the local community and the Commonwealth Government.
What we do today We are an innovative community and aged care provider. We’ve been operating since 1956 and have an outstanding reputation for the quality of care provided by our skilled and caring staff. As the aged care ministry of the Anglican Church of Newcastle, we are a not-for-profit organisation operating local aged care services throughout the Hunter, Central Coast and Mid Coast regions. While our focus and presence is local, many of our innovative ideas and programs have contributed towards improving the standards of aged care services nationally. .
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Our Vision
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Respect – for all people Wellbeing – of people and places Compassion – walking alongside as you journey Integrity – doing what we say we will
o ur vision
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ORGANISATIONAL SNAPSHOT
ADMINISTRATION & CUSTOMER SERVICE CENTRE 87 Toronto Road, Booragul
1400 Residents & Consumers
COMMUNITY & HOME CARE Anglican Care Home Care Hunter Anglican Care Home Care Central Coast Anglican Care Home Care Manning
950+ Staff
350+ Volunteers
Anglican Care Alkira Respite & Day Therapy Centre Toronto
$
Anglican Care East Lake Macquarie Dementia Service Belmont
$73.42m Revenue
$59.28m Net Assets
RESIDENTIAL AGED CARE HOMES HUNTER Anglican Care C A Brown, Booragul (currently being redeveloped) Anglican Care McIntosh Court, Booragul
OUR LOCATIONS
Anglican Care Carey Bay Gardens, Carey Bay Anglican Care Toronto Nursing Home, Toronto Anglican Care Kilpatrick Court,Toronto Anglican Care Jesmond Grove, Jesmond Anglican Care Greenmount Gardens, Mt Hutton Anglican Care Scenic Lodge, Merewether
PORT MACQUARIE
Cundletown Gloucester Taree
CENTRAL COAST Anglican Care Warnervale Gardens, Woongarrah
Bulahdelah Tenambit LAKE MACQUARIE NEWCASTLE Booragul, Toronto, Carey Bay, Belmont Merewether, Jesmond, Mt Hutton Woongarrah SYDNEY
MID COAST Anglican Care Cedar Wharf Lodge, Bulahdelah Anglican Care Bishop Tyrrell Place, Cundletown Anglican Care Storm Village, Taree
RETIREMENT LIVING Anglican Care C A Brown, Booragul Anglican Care Carey Bay, Carey Bay Anglican Care Toronto, Toronto Anglican Care Buchanan Court, Merewether Anglican Care Greenmount Gardens, Mt Hutton Anglican Care Northwood, Tenambit Anglican Care Storm Village, Taree Anglican Care Alum View, Bulahdelah
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n o i t i n g o c e r f o r a e an outstanding y We are proud of our organisation and passionate about wanting to deliver the very best in care, services, support and lifestyle to seniors. Wherever they are on life’s journey – we want to exceed their expectations and assist them to live a good life! Similarly for our staff, we strive to be an employer of choice and a leader in workforce development and training.
2017 ACSA Awards for Excellence - Winner, Employee Category, Jacqui Culver, Nurse Practitioner, Winner, Exceptional Human Resource Management Category Second Place, Organisational Category Jacqui Culver is a passionate and dedicated health professional who has devoted her career to improving the quality of life of older people and a winner of the ACSA Awards Employee Category. In her role as a Nurse Practitioner with Anglican Care, Jacqui’s areas of speciality are palliative care and advanced dementia care. Operating within our Community and Home Care sector, Jacqui works in partnership with people wanting to achieve their goals of care and to remain living independently at home. The primary focus of Jacqui’s role is to improve the journey of the older person and their family to access the care and support they require and to maintain a quality of life that has meaning to them, right up until their death. Jacqui is committed to achieving excellence in all aspects of social, clinical and health care for older people through a collaborative and integrated approach. Playing an integral role in guiding Anglican Care’s approach to delivering excellence in aged, palliative and dementia care for older people, Jacqui is committed to ‘doing what we say we will do’.
2017 Hunter New England Health Quality Achievement Awards 2017 - Winner, ‘Transforming Health’ category, Anglican Care in partnership with Belmont Hospital for the project ‘Improving Residential Aged Care Transfers with Telehealth’ Fitting within our philosophy of providing a ‘culture of care’, this program aims to decrease the need for our residents to be hospitalised by utilising video telehealth to assess unwell residents. Within a 12 month period, the program saw a 30% decrease in resident transfers to hospital which is a fantastic outcome. This model of telehealth also assists with residents that are moving into one of our residential aged care homes from hospital and allows greater participation of staff, family and carers to ensure the best outcome for the resident. The program was led by Janean Cole, Nurse Practitioner and Janet Sykes, Senior Nurse Educator who form part of Anglican Care’s Clinical Practice Unit, the gatekeepers of clinical excellence within our organisation. These two highly educated and enthusiastic staff members, have a passion for partnering with other sectors within the health system to provide best outcome continuity of care and communication for our residents. With a can do, look outside the square attitude, we cannot wait to see what innovation our Clinical Practice Unit next introduce.
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2017 Better Practice Award – Anglican Care’s Lifestyle Resource Van was awarded this honour by the Australian Aged Care Quality Agency Our Lifestyle Resource Van, Rene, continued to receive many accolades in 2016/17. A mobile van that travels around our service locations and provides consumers and families access to a wide range of resources to maximise their health and wellbeing, the Van includes assistive technologies, educational resources, and games and activities. Anglican Care’s Lifestyle & Wellbeing Manager, Jane Meldrum is the creator of Rene. The Rene van is the latest in a long line of innovative and award winning programs that Jane has played an integral role in introducing. Working across all of Anglican Care’s three core services and with a Degree in Health, Ageing and Community Services, Jane has a passion for managing and delivering projects that engage our residents and consumers to discover or rediscover what they need to lead a happy life. Jane also provides leadership, mentoring and support to Anglican Care’s dedicated team of Lifestyle and Wellbeing staff. Keep an eye out for Jane’s next project, our Directed Action Response Team (DART) which involves strategies aimed at alleviating the escalation in dementia symptoms utilising therapy based strategies.
2017 Hunter Safety Awards – Winner, WHS Innovation Category
Anglican Care pipped contenders from the mining and industrial sectors to the podium for our innovative approach to overcoming workplace manual handling injuries through the use of wearable sensor technology. In conjunction with biotechnology company dorsaVi, Anglican Care conducted an objective and quantitative overview of the physical demands on laundry and hospitality staff using their state-of-the-art analysis equipment. The wearable sensors sent real-time data at 200 frames per second to a computer where the software would accurately assess how each task was being performed. The project was led by Lauren Hutton, Anglican Care’s Work, Health & Safety Officer. Lauren is an Accredited Exercise Physiologist with a Bachelor of Human Movement (Majoring in Exercise Science and Rehabilitation) and has a multimodal approach to her projects thanks to her extensive work history as both a Practitioner and various other roles within the public and private sector in the fields of rehabilitation, workers compensation, pain and injury management amongst others. Future focus for our winning WHS team is the continuous incorporation of both innovative solutions and the latest advances in WHS to Anglican Care to ensure the safety and wellbeing of our employees, residents, consumers, their families and our community.
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INDUSTRY ENGAGEMENT AND RESEARCH PARTNERSHIPS Industry Engagement Anglican Care is committed to ensuring we are up to date with current issues and best practice within the aged care industry. Many of our staff being active members of the Advisory Committees run by our peak body, Aged & Community Services NSW & ACT. Staff involved include:
Research Partnerships Our participation in research programs and partnerships has continued during 2016/2017. Our involvement has the fundamental aim of improving the lives of older people through care and other innovative approaches. Recent and current projects include:
Catherine Mordaunt
Workforce
Karen Best
Residential
Chris Giles
Community
Telehealth
Janet Sykes
Learning & Development
Denise Rickman
Housing & Retirement Living
Deb Matthews
Procurement
Tony Majurovski
Financial Issues
During the 2015/2016 year, Anglican Care was invited to be involved in a pilot project with ACE Telehealth at Belmont Hospital. The Hospital involved STRAS, Medical and Emergency Wards, while Anglican Care had five feeder facilities involved (Carey Bay Gardens, Toronto Nursing Home, Kilpatrick Court, McIntosh Court and Greenmount Gardens).
With our passion for the delivery of excellence in dementia and palliative care to older persons, we are also involved in other relevant industry groups such as the Hunter Dementia Alliance and Care in the Last Year of Life Alliance, and have been instrumental in organising workshops for the broader aged care industry; Restorative Care and An Integrated Approach to Caring for Older People – we all have a role to play. Our staff in Taree have continued their involvement with Dementia Friendly Communities (DFC), an initiative of Alzheimer’s Australia and an internationally recognised project in UK, Japan, Netherlands & Belgium. The program embraces people living with dementia, and other vulnerable persons, as a community. DFC works with local businesses, community groups, councils and the community members to work in partnership to improve services, challenge stigma, improve social engagement and increase awareness for people living with dementia. Benefits include living in a more inclusive, tolerant and accepting
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community, dispelling myths and supporting both those living with dementia and families/carers.
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Making use of technology for video conferencing between staff in the acute and aged care sectors, the aim of the project was to collect data that would support a decrease in unnecessary transfers to hospitals, reduce the cost in ambulance transfers and hospital beds, reduce anxiety for residents and families sitting in unfamiliar environments for long periods etc. Given the success of the pilot, the project has continued on into 2016/2017 and has now been rolled out to John Hunter Hospital and the Anglican Care homes that feed into that system (Jesmond Grove and Scenic Lodge). Staff involved in the initial pilot have been able to mentor and educate staff on the project. Anglican Care staff also form a part of the expanded ACE Operational meeting for the whole for the Hunter region.
The benefits of a mobile resource facility for older people and their formal and informal carers: The Lifestyle Resource Van project. Anglican Care commenced a partnership with Dr Jane Sims during 2015/2016 to carry out an evaluation around the introduction of our Lifestyle Resource Van which continued into the 2016/2017 year. The evaluation was guided by a population health framework called RE-AIM. The RE-AIM model provides a useful framework to evaluate health programs by obtaining evidence for the effectiveness of interventions and also determining the means by which interventions are adopted and implemented as intended with those groups most in need. The evaluation showed that the program had provided support to over 1000 people and had been positively received. It is able to provide support to people from Special Needs Groups, particularly people with dementia, and there are an increasing number of reports of social engagement being enhanced by use of the resources. The Van has also been able to provide access to a diverse range of resources that Anglican Care’s residential aged care homes would previously have been unable to readily access. The Van has also enriched the role of Anglican Care’s lifestyle and wellbeing staff and their capacity to provide an enhanced lifestyle program. This is in line with the new aged care reforms which promote a greater focus on social health activities particularly in the community sector. Consumers living in the community have indicated they are pleased with the service and the items borrowed.
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OUR PEOPLE ARE KEY TO OUR SUCCESS Board of Directors
Corporate Executive Group
Anglican Care is governed by a volunteer Board of Directors who assist Anglican Care in performing to its best potential. The Board’s role is to provide governance and strategic direction and work effectively with senior management to ensure high quality care and service delivery.
Anglican Care’s dynamic hands-on Corporate Executive Group works with managers and staff to ensure the delivery of excellent care and enhanced lifestyles, both on a day to day basis and by developing strategies for the future of the organisation.
Our Directors have skills in governance, including financial, accounting, management, leadership, aged care, corporate, audit, legal, property acquisition, development and strategic skills. All Directors live within the regions serviced by Anglican Care and are committed to community development and improving aged and community services.
One of the main focuses for the Corporate Executive Group during the 2016/2017 year was the development of our new Strategic Plan ‘Heading Towards 2020’. A great deal of effort was invested into the Strategic Plan and the various objectives contained within it. The Corporate Executive Group is confident that Anglican Care will continue to be in a strong position to provide innovative services and programs in the evolving community and social environment in which we operate.
During 2016/2017 the Board consisted of the following people, some of whom also chair Sub-Committees of the Board:
BOARD
EXECUTIVE COMMITTEE
The Right Reverend Greg Thompson President of Anglican Care (retired 31/5/17) The Right Reverend Dr Peter Stuart (appointed 1/2/2016) Delegate of the President John Kilpatrick AM Chairperson of the Board & Finance Committee Malcolm McDonald (retired 31/10/16) Chairperson of the Audit Committee Joy Fogg Chairperson of the Care Committee Ken White Colin Johnston Reverend Stephen Niland Lyn McEwan Reverend Julie Turnbull (appointed 7/10/2015) Mr Richard Delbridge (appointed 25/2/2016)
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Colin Osborne Chief Executive Officer Karen Best General Manager, Residential Care Services Chris Giles General Manager, Community Care Services Gerard Bowen General Manager, Property Services Amber Witherdin General Manager, Finance & Support Services Catherine Mordaunt General Manager, People & Workplace Jane Lulham Risk Manager Kylie Jacques Marketing Manager
Brian Munday & Kylie Pultar
Dedicated Staff As an organisation, we recognise and acknowledge our staff and volunteers.
2016/2017 – Staff Facts Anglican Care’s skilled and caring staff are the life blood of our organisation. Our services are provided by dedicated staff members who have a passion for working with older people and are committed to our values. Working in aged care is a fantastic career and Anglican Care offers a wide variety of roles from carers, to hospitality services and maintenance workers through to our corporate office staff.
STAFF Total Number of Staff - 954 Full Time Staff – 116 Part Time Staff - 706 Casual Staff - 132 Average Age of Staff - 46 Male Staff - 116 Female Staff - 838 Staff with more than 10 years of service - 235
Assisting our staff to thrive! We don’t just want our staff to survive – we want them to thrive and love coming to work each day. We want to ensure that we equip our staff with the necessary skills to perform their roles and that we have consistency of practice and standard across all of our varied services and facilities. Two successful education programs that we held during the 2016/2017 period included:
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Leaders (Certificate IV and Enrolled Nurses) - the content of this program was designed to equip staff with increased leadership skills. Delivered by an external consultant in conjunction with Anglican Care’s Senior Nurse Educator, Janet Sykes, topics included: situational leadership; role of authority in leading; how to positively influence others; giving and receiving feedback; coaching and consultation techniques. Feedback from participants was extremely positive with everyone believing that they can apply the knowledge learned back into their roles. People & Workplace Manager Training Day – our managers are required to know and understand a huge amount of information in a dynamic, constantly evolving environment. The training day was developed to ensure their knowledge was up-to-date and relevant. Some of the topics covered included: Workers Compensation/WHS Update; Managing Poor Performance; 5 ways to wellbeing; downward feedback; and new recruitment processes.
Listening to our people! In 2016 we conducted our third staff survey with Voice Project. These surveys provide staff with the opportunity to give feedback about the quality of current work practices. The surveys also enable the outcomes of passion (employee engagement) and organisation progress to be measured. Research shows that the increase of positive results on these outcome measures are associated with tangible outcomes. Turnover, absenteeism, safety incidents and performance for example. Based on the survey results, each of our departments will be working on their identified areas for improvement over the upcoming years. As an organisation we will be focusing on the following key focus areas: Wellness - maintaining a strong focus on supporting staff wellbeing through improved strategies to allocate resources and manage staffing levels, shifts and rosters, facilitating greater collaboration between the different sites to share resources.
Rewards and Recognition - building upon the positive changes that have been implemented regarding rewards and recognition as a result of the 2014 survey. In addition, address concerns about the equity and competitiveness of remuneration and continue to emphasise and support a recognition “culture”. Communication and involvement from leadership - continue to improve the communication between management and staff. Ensure mechanisms are in place to enable staff to share their concerns and opinions with management, particularly with regard to decisions and changes that impact their day-to-day work. Cross-unit cooperation and career opportunities - building upon the actions and initiatives from the 2014 survey with regard to cross-department communication, and opportunities for skill development and career planning and progression.
Keeping our staff safe As winners of the Hunter Safety Award (Most Innovative WHS Idea category), alongside various other programs and new initiatives, it has been an outstanding year for our WHS team. Our Manual Handling Coaches Forum was rolled out in a different format, and comprised of both theory and practical components of manual handling, identifying risk and completion of risk assessments, education on the challenging and changing behaviours of our residents (focussing on identification and de-escalation), and effective communication and leadership. The new format of training saw a significant increase in ratios from 1 Coach/20 Employees to 1 Coach/6 Employees. Twenty employees from across the organisation attended a Foundation 5-day Certified Instructor Program with the Crisis Prevention Institute, on Managing Actual or Potential Aggression. The course incorporated Deceleration and
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Prevention Strategies, Decision Making and Behavioural Risk, Managing Risk with Disengagement and/or Holding Skills, and Post Crisis management. A written examination was undertaken by all participants, all of whom were successful. During 2018, participants will begin rolling this training out across all of our sites and within existing organisational meetings. Employee hazard identification and incident reporting has continued to improve in line with training, which correlates with our reduction in workplace injuries. Changes within the Workers’ Compensation Scheme has brought about a change of insurance companies from Allianz to Employers Mutual Limited (EML). Over the past year, our WHS Officer, Lauren Hutton provided postural training to over 400 employees face to face, and incorporated training within organisational orientation.
Recognising Employee Service and Dedication Anglican Care’s staff are our most precious resource and make a valuable contribution to the daily lives of many older people – be they people living in one of our residential homes or people that we provide care and support to in the community. In recognition of the fantastic job that our staff do at Anglican Care, we hold Rewards and Recognition Month in September of each year across our organisation. The awards ceremonies also include acknowledgments for Manual Handling Coaches, WHS Committee Representatives and Fire Officers. Staff involved in these three areas take on extra duties to ensure a safe environment for staff, residents, consumers, volunteers and visitors to Anglican Care. We always encourage more informal ways of providing recognition to our staff – sometimes all it takes is a simple ‘Thank you’ to really make someone’s day and let them know that they are appreciated.
Rev. Jenny Foley, Rev. Andrew Harrison & Deidre Stokes
A number of our staff were also recognised at a special luncheon hosted by our CEO that was held at the Kilpatrick Court Café. Below is the opportunity to meet some of those staff.
Toby Mills Talented, driven and compassionate are all words you could use to describe Toby Mills, the Deputy Residential Care Manager at Toronto Nursing Home. Inspired by his desire to “work hard and selflessly for the betterment of others”, Toby’s aim is to provide quality services to people requiring residential aged care which maintains their dignity and wellbeing. So what does Toby love about his job? “The ability to interact with a wide range of people on a daily basis, and utilise my skills in problem solving, negotiation and education – it is a special role where you really have the ability to touch other people’s lives”, says Toby.
Leonie Slee In her role as Certificate IV Team Leader at McIntosh Court, Leonie has a passion for delivering excellent care and support to people with a dementia related illness. Having recently completed a Bachelor of Dementia Care through the University of Tasmania, Leonie is passionate about sharing her expertise with others. She regularly educates and mentors other staff, together with being a presenter to the McIntosh Court Dementia Support Group which families attend.
Chaplaincy Services Our Chaplaincy Services provide a vital ministry to residents, their families, staff, volunteers, and visitors. This includes conducting weekly worship services at all our residential homes and the provision of intentional, person-centred pastoral care. Our chaplains are committed to respecting the integrity of the individual’s own beliefs, and seek to provide a supportive presence of unconditional positive regard towards those they care for. Some of the ways in which our chaplains offer support include: regular services of Holy Communion; prayer and anointing; emotional support; affirming the resident’s intrinsic value and worth; the provision of quality listening and a caring presence, especially in times of crisis and difficulty. Many of our chaplains are supported by teams of lay volunteers from their parishes. We take this opportunity to acknowledge and thank them for their dedicated support to this ministry.
CHAPLAINCY SERVICES Reverend Andrew Harrison:
(Pastoral Care Coordinator, Anglican Care)
Reverend Jenny Foley: Lake Macquarie (Associate Chaplain) Deidre Stokes: Taree (Pastoral Care Associate) Reverend Stephen Niland: Taree (Priest in Charge, Parish of Harrington Coopernook) Reverend Cathy Walker: Warnervale (Priest in Local Mission, Parish of Lakes Anglican) Reverend Julie Turnbull: Carey Bay (Rector, Parish of Toronto) Reverend David Hesketh: Mount Hutton (Associate Priest, Parish of Windale) Reverend Father Cameron Freese: Merewether (Rector, Parish of Merewether) Reverend Andrew Eaton: Jesmond (Rector, Parish of Wallsend) Reverend Philip Thirlwell: Buchanan Court (Honorary Chaplain)
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OUR PEOPLE CONTINUED Caring Volunteers We are blessed to have a wonderful volunteer workforce of approximately 350 enthusiastic people who play a vital role in supporting the older people that Anglican Care provides care, support and services to. Volunteers donated an amazing 11,144 hours of their time and energy to enhance the lives of our residents and consumers in 2016/2017. They assisted with activities such as bus trips, shopping, visiting, social activities, arts and crafts, gardening, outings, fundraising, cultural and spiritual activities and visiting people in the community who receive one of our home care packages. A number of Volunteer Meetings are held throughout each year incorporating education and information sessions, together with our Annual Volunteers Christmas Party in December and a Morning Tea to celebrate National Volunteering. Anglican Care employs a dedicated Volunteer Administrator who ensures that our volunteering program is professionally run with all volunteers officially recruited, registered and trained. Each volunteer must complete a criminal history check prior to commencing their role. Our Volunteer Administrator also provides a direct contact and support for volunteers and enhances their overall experience.
Anglican Care Auxiliaries A very important part of our volunteering program are our two Auxiliaries. Our Hunter Auxiliary has approximately 40 dynamic members. They enjoyed another successful year in 2016/2017 with many fantastic functions held including Trash and Treasure sales, a high tea, bus trips, a movie morning, a Fashion Parade and the ever popular Arts & Craft A’Fair. The Auxiliary very generously supported the implementation of our DART project during 2016/2017, purchasing a vehicle for use in the program.
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Our Manning Auxiliary, which launched in September 2015, continues to do a fantastic job. Led by President George Hoad, the group has already held a number of successful functions, including their second High Tea Garden Party, movie night, and has funded a sensory garden at Storm Village in Taree amongst other projects.
60 years of fundraising The tireless members of our Anglican Care Auxiliary in the Hunter had a huge year in 2017. Not only did they celebrate their 60th anniversary in early 2017, they were also named as finalists in the 2017 NSW Volunteer of the Year Awards. Established in 1957, this dedicated group of volunteers has raised well in excess of $500,000 to enhance the lives and wellbeing of Anglican Care’s residents and consumers. They are truly one of the things that makes our organisation so special and unique. Current President Ms Beryl Brownlow is honoured to be a part of such a wonderful group that enriches the lives of others. “The Auxiliary over the years has given so much to the Anglican Care community, but for all the hours of service to others, it must be said that we get just as much delight as those who benefit from our work, if not more,” says Ms Brownlow, pictured here with former Presidents Audrey Clark and Pat Korsman.
o d e w t a h w SECTION 2
OUR SERVICES Residential Care - Our focus is you. We offer residential aged care for seniors who are unable to remain in their own homes or with loved ones due to their need for greater assistance with daily living or the need for 24 hour nursing care. We cater for a variety of differing individual care needs including dementia specific care and respite care. Residents enjoy a high quality of care within our services in a welcoming, comfortable and friendly environment, with staff taking great pride in offering a person centred approach to care management that includes the participation of family members. Residents also have access to our award winning lifestyle and wellbeing programs which include intergenerational activities, Broadband for Seniors Internet Kiosks, live concerts and entertainment, bus outings, bingo, music and pet therapy, Church and Pastoral Care visits and exercise programs. Unique to Anglican Care is the role of the Resident Liaison Officer. Located within each of our residential aged care services, this role provides practical and emotional support to our residents and families, both when moving into their new home and on an ongoing basis.
Accreditation News All accredited residential aged care homes in Australia receive Australian Government Subsidies to provide quality care and services to residents in accordance with Accreditation Standards. To remain accredited and continue to receive the subsidy, each home must demonstrate that it meets four standards which cover management systems, health and personal care, resident lifestyle and the physical environment. Homes undergo a full re-accreditation every three years, with a number of announced and unannounced visits in the interim period by the Australian Aged Care Quality Agency. Four of our eleven residential aged care homes were required to undergo a full re-accreditation during the 2016/2017 year:
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Jesmond Grove, Kilpatrick Court, Bishop Tyrrell Place and Scenic Lodge. These sites were successful in meeting all 44 outcomes.
Some of the comments from the Agency Assessors included: “The leadership is fantastic, with an empowered team and excellent communication between staff. Staff are skilled, trusted and responsible in their roles. Knowledge of residents’ individual needs was well recognised by all staff in the home.” Jesmond Grove “We cannot speak highly enough of the compassion and beautiful interactions we saw between staff and residents of the home. This home has a lovely peaceful, community feel to it. Residents were very positive on all aspects of their care, the environment, the lifestyle programs and the cleanliness of the home”. Kilpatrick Court “All of the Residents and families interviewed stated that they love living at Scenic Lodge. Staff were all lovely, rooms were clean, the food was great and the environment was well maintained.” Scenic Lodge
Welcome Great Lakes Aged Care, Bulahdelah Small independent aged care providers are finding it increasingly difficult to balance the needs of compliance with government regulations and accreditation standards whilst at the same time maintaining long term financial viability and the very best professional care of their residents. With this in mind, during 2016, the Board of Great Lakes Aged Care (GLAC) at Bulahdelah pre-emptively sought out a larger organisation to acquire its operations with a view to ensuring the availability of contemporary aged care services for Bulahdelah and its surrounding communities now and into the future. Consisting of a 56 bed aged care facility and six self-care villas, GLAC was originally established in 1991 with the core values of promoting an interactive, home-like atmosphere in a picturesque environment with superior care.
Anglican Care was excited to welcome the residents, families, staff and volunteers of GLAC to join our organisation and for the opportunity to offer seniors in Bulahdelah the ability to access specialist services such as our Nurse Practitioners and our award winning Lifestyle & Wellbeing programs, including access to our Lifestyle Resource Van. Moving forward the residential aged care home has been named ‘Cedar Wharf Lodge’, which has historical significance around the homes origins, and the retirement living village ‘Alum View Retirement Living’.
Excellence in the provision of Dementia and Palliative Care Anglican Care has continued to establish themselves as leaders in the provision of Dementia and Palliative Care. We have adopted the Palliative Approach as a holistic and nurse led care model for all people living in residential aged care and the community with a chronic life-limiting disease. This approach is focussed on comfort, quality of life and dignity of risk. Understanding that as people approach the later years of life and require assistance with daily living, they have choices as to the medical treatment and interventions they find acceptable. Our Nurse Practitioners work alongside a person’s doctor to maintain the health and wellbeing of each individual through to end of life. Pain management and comfort are our priorities and all staff are encouraged to adopt this philosophy. As part of our commitment to the Palliative Approach, Comfort Care Coordinators have been introduced into all of our residential aged care homes and community services to provide leadership and resources to support maximum comfort for all of our residents and consumers. Underpinning the provision of comfort care is the understanding that ‘comfort’ takes priority over ‘cure’ for many people with a lifelimiting disease/s. Providing comfort relies on a collaborative approach which brings together medical, nursing, care and
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lifestyle professionals with a person and their family to explore what comfort means to the person, at this stage in their lifespan. It also requires access to specialised support in situations where comfort cannot be achieved. Strong linkages to other more specialised health professionals and services is a key factor in ensuring comfort is maintained right through to the end of a person’s life. Advanced care planning discussion is also a critical part of planning ahead so that each person can have their end of life wishes respected and quality of life ensured. Our Nurse Practitioners are able to provide support to residents, consumers and their families in this area. From the perspective of Dementia Care, we believe people with dementia are distinct individuals who require a well supported, therapeutic and carefully planned environment that is developmentally appropriate for their stage of cognitive decline.Our Care and Lifestyle staff are trained to be responsive to the unique capabilities of all people with this challenging disease. Respect, dignity and love underpin care delivery alongside an activity program that spans daily routine, fun experiences and enjoyment of family and friends. Our clinical leadership recognises that as dementia progresses, so too will clinical needs increase over time. Our Registered Nurses are highly skilled clinicians who lead a team of trained care workers to ensure that all of our residents maintain health and wellbeing. Referral to our Nurse Practitioner is available when a more complex clinical assessment is required. The Nurse Practitioner works closely alongside our resident’s Doctors to provide timely assessment and treatment, at times where a persons behaviour is indicating they may have additional needs. At Anglican Care we understand that people with dementia are cared for best in their own home-like environment, avoiding admission to hospital where possible. Our aim is to work with the persons family in providing maximum comfort and pain relief through the advanced stages of this disease.
OUR SERVICES CONTINUED Community & Home Care – Happy at home. Anglican Care is passionate about supporting seniors to remain living in their own homes. We do this by listening to our seniors and creating partnerships that assist in improving health, wellbeing and quality of life. We recognise that most people have spent a lifetime creating a home and that is where they want to stay. Our Community & Home Care services offer a range of care and services to help people to go on living independently in their own home for as long as possible. We assist seniors to achieve the goals that will help them to lead a happy life. By working in partnership with seniors, their family, carers and social networks to ensure a positive ageing experience with opportunities to remain connected with the community.
Commonwealth Home Support Programme
Carer respite – giving carers the chance to rejuvenate with a well-earned break, either at home or in one of our support centres.
Home Care Packages For people who require a higher level of support to stay safe and well at home. Home Care Packages are subsidised by the Australian Government, and are provided in a flexible way to meet your individual needs. We pride ourselves on delivering home care packages with a high level of input from our consumers and their family members, to make sure the support is tailored to meet your specific needs. Our skilled staff are designated to you, to coordinate and facilitate your chosen care. There are four levels of Home Care Packages, depending on the level of support you are assessed as requiring: Level 1 – basic care needs
For over 65s that need a little extra support to stay active and social, we offer a range of tailored programs from our two centres: Alkira Respite and Day Therapy Centre at Toronto and East Lake Macquarie Dementia Service in Belmont.
Level 2 – low level care needs
Examples of some of our wellbeing initiatives include:
A period of continued change
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Allied Health and Therapy – access to podiatrists, physiotherapists and dieticians who are experts in the specialised needs of the elderly.
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Health Exercise – a group exercise program that is fun, low impact and tailored to the capacities of participants.
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Creative activities – practice old skills or discover new ones, such as arts and craft, gardening or music.
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Therapeutic programs – art, dance or reminiscence activities for those experiencing memory loss or dementia.
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Level 3 – intermediate care needs Level 4 – high level care needs
There continues to be to be an immense amount of change within the Home Care sector, in line with the ‘Increasing Choices’ legislation. The main changes from 27 February 2017 included: •
Funding for a home care package now follows the consumer, replacing the previous system where home care ‘places’ were allocated to individual providers in a particular location.
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Consumers now have more choice and control over their home care, including the ability to change providers if they wish.
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A new national prioritisation process was established for home care, including the establishment of a national queue, which assigns packages to consumers based on their individual needs and how long they have been waiting An exit amount can be included in Home Care Agreements, and providers are required to notify the Department of the maximum exit amount for publication on My Aged Care.
The changes did cause confusion for both our current consumers and people in the broader community. In response to this, Anglican Care was committed to providing as much information as possible to people and undertook a program of community engagement and information sessions to ensure people understood the changes moving forward and how to best access services. In response to future reform changes, we have also streamlined the operations of our Commonwealth Home Support Programme during 2016/2017, to ensure we are offering an optimal and flexible service to seniors. This entailed the merging of our three Day Centres to two. We now operate East Lake Macquarie Dementia Services at Belmont and Alkira Respite and Day Therapy Centre will remain operating from Kilpatrick Court at Toronto, until its eventual move back to a new purpose built centre, as part of the C A Brown redevelopment in 2019. We were also thrilled to receive increased funding to deliver allied health and therapies through the Commonwealth Home Support Programme. This will expand the scope of the allied health and therapies that we can offer to our consumers, including physiotherapy, nutrition and dietetics, speech pathology and podiatry.
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Quality Review During 2016/2017, successful quality reviews were undertaken in the Hunter and Manning regions. Together with our Home Care Packages program, the Hunter review also encompassed our Day Centres – East Lake Macquarie Dementia Service, Day Therapy Centre and Alkira Respite Service. In both regions, all 3 standards and 18 expected outcomes were met which was an outstanding outcome for our services. The reviewers acknowledged the challenges associated with the current reforms in Community Care. We were commended on the improvements in our new systems and approaches implemented over the last twelve months in response to the reforms. They also acknowledged the quality improvements and training to support staff with the transition. The reviewers reported they observed positive interactions, enjoyment and genuine respect of our consumers by staff at all sites. They received excellent feedback from consumers about the care and services they receive at home or in our centres. A number of staff were interviewed who reported they enjoyed their work and felt supported and respected by the organisation.
OUR SERVICES CONTINUED Retirement Living – Be with friends
Continued demand for Retirement Living Services
Anglican Care’s Retirement Living Villages continue to be a popular alternative for seniors who want to enjoy a community style, independent living arrangement. A lifestyle decision, it is all about enjoying a worry free retirement.
Close to 200,000 older Australians have made the choice to move to retirement living. This number is likely to rise over the next 10-15 year period as our population continues to age. Projections are that the 65+ population in Australia is going to grow by 5 million in the next 40 years.
At Anglican Care we find that people generally move into retirement living when they start to feel the family home is too large and the upkeep is too much. This makes downsizing to a retirement village a great option. Other reasons include wanting to be more social, be in a supportive community of like-minded people, or general concerns around their health as they are ageing. It’s all about enjoying life, relaxing and having some fun as you revel in your retirement years. Some of the many benefits of retirement living include:
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No maintenance of property and grounds
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Being able to ‘lock and leave’ for travel
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Social interaction with like-minded and similar aged people
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Regular bus trips
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24 hour emergency call system
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Availability of community facilities
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The ability to access ongoing care if needed.
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Anglican Care is addressing this growth via its Property Development Plan, with our latest development the expansion of Northwood Retirement Living at Tenambit. Construction of an additional 24 villas and a village centre continued during the 2016/2017 period, with the development expected to be completed in early 2018. Northwood is in a perfect location for seniors, close to bus services, pools, golf clubs, hospitals and numerous retail outlets. With the availability of our display villa, we have received strong interest from the community, with a number of the villas already being sold ‘off the plan’. We also welcomed Alum View Retirement Living at Bulahdelah to our range of retirement living options. These 6 villas are co-located with Cedar Wharf Lodge residential aged care home, and provide an affordable lifestyle option for seniors wanting to live in a picturesque country town on the banks of the Myall River. With the average age of people accessing our retirement living villas being in their mid to late 70’s, we are increasingly finding that the ‘continuity of care’ that Anglican Care provides is a major drawcard for seniors. An increasing number of our retirement living residents are accessing our home care services and moving into our residential aged care homes if they need a higher level of care as they age.
Leslie’s story An Anglican Care retirement living resident, Lesley MacDonald has been living at Buchanon Court, Merewether for eight years. As Lesley’s needs for assistance grew over the years whilst living at Buchanon Court, she decided to take up one of our home packages. This meant Lesley could remain where she loved to live, and remain nearby her friends and community. Early last year, like many others, Lesley was put on a waiting list for some much needed surgery on her hip. Unfortunately for Lesley, her mobility decreased significantly whilst enduring the long waiting period for her operation. This made it difficult for her to undergo even her daily tasks. In fact, even getting out of bed became incredibly hard for her. Denise Rickman, our Retirement Living Coordinator, could see Lesley needed temporary nursing care so she could safely wait for her surgery to be undertaken. “It was imperative that Lesley got the support she needed whilst waiting for her surgery, we discussed her options and agreed respite in a residential care home was an ideal solution”, said Denise. Lesley was moved to the country village of Bulahdelah for some much need respite at Anglican Care’s Cedar Wharf lodge. During her respite she was visited by friends, and more importantly, Lesley received the care she needed until her surgery. Post-surgery, Lesley is now back in her own home at Buchanan Court, again assisted by a home care package, with some lovely memories from her stay up north.
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s t h g i l h g i h our SECTION 3
Sharon Larke & Madge Tredinnick
Jean Myles & Bev Stuart
Marie MacDonald
Seniors Olympics NBN’s very own dare devil Gavin Morris, picture with Gabrielle Searant, joined Hunter and Central Coast residents, staff and consumers (or should we say athletes!) for our third annual Seniors Olympics. This function has become a highlight in our lifestyle and wellbeing calendar, with some strong competitive and team spirit on show. The biggest win is the opportunity for our seniors to participate in physical activities as well as have some fun and laughter which is always good for the soul and our health.
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Olga Manen
Jan Fairbairn & Jo Nelson
Colin Osborne, Barry McKibbin, Gerard Bowen
Harmony Day Harmony Day encompasses philosophies of belonging, community and respect. As a dynamic, diverse and inclusive organisation, we look forward to participating each year; it’s our opportunity to celebrate what makes our residents and consumers the wonderfully unique people they are. The 2017 celebrations were held at Jesmond Grove and showcased a ‘Masterchef’ style boss cook-off between our CEO, Colin Osborne and GM Property Services, Gerard Bowen. There were plenty of laughs with chefs whipping up croc fillets and meatballs (with a few whispers that the croc was tough – one to Gerard!). Our fantastic staff, including Bev Stuart, Ali Raine and Jo Nelson (pictured left) amongst others, went above and beyond, as always, to make the day very special for everyone involved.
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Colin Osborne, Right Reverend Dr Peter Stuart, Kay Fraser, Ellen & John Kilpatrick, Joel Fitzgibbon
John & Ellen Kilpatrick
Chris Giles & Jacqui Culver
Official opening of Kilpatrick Court Right Reverend Dr Peter Stuart officially opened Kilpatrick Court on Wednesday, 3 May 2017 with special guests including Kay Fraser, Mayor of Lake Macquarie Council, Joel Fitzgibbon, Federal Member for Hunter and Auntie June from the Awabakal Land Council along with our residents, family, Board Members and Staff. Kilpatrick Court was named after our Chairman, John Kilpatrick AM and his family, who have been involved with Anglican Care for 46 years. Our new residential aged care home has been the largest project we have undertaken, and plays a pivotal role our plans for future developments. Kilpatrick Court has quickly become an integral part of the Toronto community and contributes to the contemporary aged care services in the West Lake Macquarie area.
s e c n a n i f r ou SECTION 4
OUR FINANCIAL REVIEW Anglican Care is committed to ensuring the organisations future long term viability. This will ensure that we are able to continue to provide excellent care and a quality lifestyle to older people throughout the Hunter, Mid North Coast and Central Coast regions.
Financial Overview Anglican Care has continued to achieve revenue growth during 2017. A summary of the key points for the 2016/2017 financial year are as follows: •
Income has increased by 5.4% to $73.4 million.
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Expenditure has increased by 12.4% to $69.7million.
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A profit of $3.7 million was achieved.
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Net assets increased by $5.2 million to reach a total of $59.3 million.
Income and Expenditure Anglican Care’s income from Government funding decreased by 2.7% to $46.5 million, resident revenue increased by 27.9% to $24.6 million and investment revenue was $1.5 million. Our most significant item of expenditure are staffing costs which increased by 9.2% to $46.4 million and represents 66.6% of Anglican Care’s overall expenditure. Outlined below is a summary of income and expenditure for the 2016/2017 financial year:
INCOME
46,509
Resident Revenue
24,621
Donations Interest
232 551
$’000 46,413
Hospitality Services
5,861
Energy
1,135
Depreciation & Amortisation
6,190
Insurance Repairs & Maintenance Finance Costs Other Expenses
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1,488
Sundry Income
Staff
Our Finances
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Rental Income
EXPENDITURE
35
$’000
Government Funding
358 1,723 360 7,640
OUR FINANCIAL REVIEW CONTINUED Net assets increased by $5.2 million to reach a total of $59.3 million.
Balance Sheet Total assets have increased by 14.6% to $221.9 million. Capital expenditure incurred during the year equated to $10.2 million. The value of property, plant and equipment as at 30 June 2017 was $132.6 million. Total liabilities have increased by 16.5% to $162.6 million. This is largely due to the increase in the holdings of accommodation bonds/refundable accommodation deposits and ingoing contributions by $19.9 million during the year to $149.4 million. Outlined below is a summary of assets and liabilities for the 2016/2017 financial year:
ASSETS Property, Plant & Equipment Trade & Other Receivables Intangible Inventories Cash
LIABILITIES Accommodation, Bonds/RAD’s Ingoing Contributions
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Our Finances
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$’000 132,576 9,357 491 36 79,435
$’000 127,705 21,743
Trade & Other Payables
9,738
Provisions
3,429
ACKNOWLEDGEMENT & THANKS Supporting older people and their families is a privilege afforded to those of us that work at Anglican Care. We thank our staff and volunteers for their ongoing dedication and contribution. Without your energy, enthusiasm and passion we would not be able to provide ‘excellent care and enhanced lifestyles’ to the residents and consumers throughout our organisation. We would also like to thank the people that have featured in this year’s annual report. It is the special people and programs that make our organisation so unique. A special mention to one of our treasured residents, Madge Tredinnick, who can be seen on page 29. Madge passed away in April 2017.
s r o i n e s l a n o i t a s n se NORMA RIXON
Norma, one of our home care consumers at Taree, shows no signs of slowing down. Vibrant and engaging, she is a lover of family and history. A professional dressmaker, Norma is pictured wearing one of her gorgeous couture creations made 40 years ago. Norma’s lesson to us all, the secret to longevity is nurturing your interests and hobbies and to keep doing the things that make you happy.
GET IN TOUCH for more information P 02 4958 0000 F 02 4950 8156 E admin@anglicancare.com.au www.anglicancare.com.au Anglican Care Corporate Administration 87 Toronto Rd, Booragul NSW 2284 ABN 94 273 103 460
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