Joining the dots

Joining the dots End-to-end services from Andrews Property Group

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Contents Benefits of a joined up approach

4-5

Our services

6

Land & New Homes

7

Leasehold Property Management

8

Corporate Client Services

11

Mortgages 12 A wealth of knowledge

15

Case Studies

16-23

Heritage & Social

24-25

Award winning & well respected

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Purposeful.

Personal.

Proper.

We’re joining the dots to give you an end-to-end approach for your commercial property requirements.

Speaking from experience We’ve learnt over 70 years that clear, concise forms of communication are needed when dealing with commercial property. We’ve learnt that service needs to be upfront and honest, and consistently delivered to a very high standard.

However, it also needs to be specifically tailored to you and your requirements.

Our business looks at every client’s need on an individual basis, creating bespoke propositions that fit with their specific needs, utilising all of our experience across Andrews Property Group.

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A well spread breadth of knowledge across the UK

50

1946

6

Our network of 50 local branches

Andrews Property Group has been in business for over 70 years.

Specialist divisions. We know property from end-to-end.

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Benefits of a joined up approach

1 2 3

A holistic view We consider all the variables, then use these to inform our approach.

An eye on the big picture Our services span across the property business, and we ensure that everything we do is informed by our extensive knowledge gained from years of experience.

Time and cost saving You value your time, we do too.

This is why we make sure you are assigned a single point of contact to be your liaison across all aspects of your property journey.

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Our services The more years you spend in property, the more you learn about, not only what people expect from their service, but what they want. Now we’re into our eighth decade, we’ve learned a great deal about our customers’ needs and expectations. Most importantly, we’ve learned how to exceed them.

Land & New Homes

7

Leasehold Property Management

8

Corporate Client Services

11

Mortgages 12 A wealth of knowledge

15

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Land & New Homes Whether it’s small scale or master-planning, apartments or houses, urban or country, you expect a service that not only fully understands your requirements, but caters to them quickly and efficiently.

At Andrews Land & New Homes, we have specialists covering a wide range of residential development.

Our extensive local knowledge and industry expertise will be at your fingertips, as will our specialist, qualified staff. Our bespoke services are extensive, covering every aspect of new home development.

Land, planning and development

Local experts You’ll need someone well acquainted with the local area, with an in-depth understanding of both the regional and national markets, and who will take into account your specific requirements. Andrews can do all of this for you.

Planning appraisals We provide detailed planning appraisals, which include both historic and contemporary information with details of local demographics.

We don’t think anything should get lost in translation. We believe that good communication is central to a successful relationship, so we’ll make sure you have a dedicated land or development manager, who will serve as your primary point of contact throughout the process, minimising confusion and maximising productivity.

Find the perfect site We’ll help find the right opportunity for you based on its commercial viability and negotiate the acquisition through to completion. We will also do extensive market research to ensure you get the best possible value from your site.

We’ll be on board and supporting you right through your development journey – from the day you first identify the site, to the moment your happy customer collects the keys to their new home.

Support on planning applications With Andrews, you will get support from the architect’s first sketch right the way through to the planning officer’s final decision.

Regardless of whether this is your first step into development or you have purchased land before, we have the expertise to help you determine the value of the land and ensure that the sale goes smoothly.

Sales and Marketing service We will provide you with a bespoke marketing campaign, which will maximise interest, turning potential interest into genuine buyers. We’ll tailor the campaign to showcase the unique advantages of your development, ensuring it stands out from the crowd.

What Andrews can do for you Access to expert knowledge We know that every development is different.

The contextualised knowledge that our experts possess will help ensure you get the right site for you.

Sealing a deal Larger sites often benefit from on-site staff, so we can employ brand champions for your development who will provide expert site and local knowledge coupled with a passion for the homes.

To find out more about how our team can help you on your property journey, please contact lnh@andrewspropertygroup.co.uk

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Leasehold Property Management Whether you have a residential management company, a right-tomanage block or a brand new development, you need to work with a company that understands your requirements and goes the extra mile to meet them, quickly and efficiently.

Let us take care of your property with our full management services, or you could pick and choose the services that suit you with our account-only service, either with or without our optional extras.

Dedicated contact Clear communication is crucial to delivering a consistently high level of service, so we provide you with a dedicated professional to be your main point of contact and handle your portfolio from the word go.

Full management

Changing management agents?

We’ll smoothly and seamlessly transfer all your records and information over to make your change as pain free as possible.

When it comes to leasehold and facilities management, we can deal with the hassle on your behalf. Our full management services take care of everything, including all the legal agreements with contractors, administrative and legislative obligations, collecting service charges and, naturally, keeping you in the loop and fully up to speed.

Accounts only If your development is slightly smaller, you might not need a ‘Full Service’ approach, but you might need some specialised support, nonetheless. Our accounts only service is less hands-on, but offers reassurance that we’re here should you need us. We’ll package up all the services we think you’ll benefit from, and continue to support your development in the background.

Why Andrews?

Be kept in the loop We have partnered with My Blockman – a handy online portal that ensures leaseholders know what is happening in their block and who to contact in an emergency.

Building a new development?

We’ve worked with the leading house builders to create lease details, plan communal facilities and help with the sales process, so we understand exactly what it is your customer needs.

We write the small print big We’re not in the business of surprises. That’s why when we set the initial service charge, we set it at a realistic rate so your customer knows exactly what they’ll pay for the first few years – with no small print or hidden fees.

Repairs and maintenance management Whether it’s a broken communal boiler or broken external decoration, unexpected repairs or day-to-day maintenance, seemingly small jobs can quickly become a big inconvenience. We won’t even waste your time discussing it – we’ll just fix them.

Professional bodies We’re members of ARMA, so we strictly adhere to their management guidelines and will work towards agreed timescales to ensure that you and your leaseholders are in the know.

To find out more about how our team can help you on your property journey, please contact leasehold@andrewspropertygroup.co.uk

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Corporate Client Services From acquisition right through to disposal. Our award-winning property management teams can assist you with everything from repairs and maintenance through to developmental improvements, and provide you with a wealth of knowledge and advice to support you in managing your assets effectively.

We manage stock throughout England, Northern Ireland, Wales, the Isles of Scilly and the Isle of Wight, from repossessions and retail units through to purpose built student accommodation.

Tenancy renewals and rent reviews We’ll begin reviewing each of your properties two months before the end of the initial term to reduce void times and secure another tenancy quickly.

We believe communication is key to a smooth working relationship. This is why we ensure every development under our management has a dedicated property professional at the helm. They can take the hassle out of the day-to-day management, and provide a consistent platform for communication.

Voids and coordination We aim to ensure that void periods are as brief as possible, and use an approved sub-agent to market your properties and organise viewings.

However, one point of contact doesn’t mean that you will have less expertise available to you. You’ll also have the support of a knowledgeable group of property managers, who will know the ins and outs of their ‘patch’, as well as a team of debt recovery and lettings coordinators to assist in administering your income.

Full service Our full service package takes care of everything.

It includes: Arrears management We have a strict arrears process and will take swift action if tenants don’t pay, including pursuing past tenants for any outstanding liabilities.

Compliance and legislation We make it our business to always be one step ahead of the current compliance and legislation on your behalf, and will complete monthly audits across your entire portfolio of gas, PAT and EPC certificates.

General and vacant inspections We believe in being hands-on and will organise and manage both routine and vacant inspections to suit

Repairs and maintenance We’ll carry out planned and reactive maintenance to honour your service level agreement using trusted and qualified contractors.

Rent collection We will arrange your rent transfer to you every month in the way that you choose, as well as an automated statement of account.

Optional services Insurance We’ll go through your insurance policy with a finetoothed comb to check it covers your maintenance issues, and we’ll even handle the claim for you.

Disposals We’ll carry out desktop valuations to determine if your properties are suitable for disposal.

Strategic maintenance From concept to completion, we can manage every size of refurbishment project — you give us the brief, and we’ll make it happen.

your needs.

To find out more about how our team can help you on your property journey, please contact accs@andrewspropertygroup.co.uk

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Mortgages If you are looking for a home for your mortgage and protection business, and a mortgage network that truly values you as partners, then look no further.

With a comprehensive range of mortgage products to meet the needs of your clients – from high street lenders, regional building societies and intermediary only lenders – we’ve got you covered.

Our network proposition

Key benefits for you

Whatever the scale of your business, we can provide the expert support you need for your business and regulatory needs, as well as offering competitive commission and access to exclusive products. Our proactive approach to lead generation, along with our network of estate agencies, can help you grow your business. It is not just our employed advisers who work in our offices, you’ll find our Appointed Representatives there too.

Commission rates We can offer excellent commission terms.

We offer mortgages from the whole of the market, but as a key account of the Legal & General Mortgage club you’ll also gain access to exclusive intermediary lenders such as HSBC. We understand that mortgages and protection go hand-in-hand, that’s why we will give you access to our panel of insurers along with the training and support you need to ensure your customers are covered.

Client bank management We can help you set up a database and use a call centre to effectively contact and market to your customers.

Beyond mortgages It is not just mortgage and protection products that we can offer you. We have a range of ancillary opportunities, which include valuation services, conveyancing and utilities, enabling you to offer your clients an all-round service which could significantly boost your income, strengthen your relationships with clients and improve your retention.

Introducer recruitment We can help you identify and recruit new introducer sources – including our own network of 50 offices.

Adviser recruitment Need more advisers? We will help you.

Marketing and advertising support We can advise you on strategies and provide you with material, which you can adapt to your own brand.

Point of sale systems You’ll be provided with access to an award winning CRM system allowing secure end-to-end sales and data management. You can seamlessly and efficiently manage the entire mortgage and protection process adhering to all regulatory requirements.

Regulatory compliance Our in-house compliance team will support you.

There are: • No hidden extras.

• No monthly adviser costs.

• No additional P.I. costs.

• No complicated contracts.

Thinking of joining our mortgage network?

Please contact ams@andrewspropertygroup.co.uk

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A wealth of knowledge When you work with Andrews, you are gaining the support of much more than just the team that you initially talk to. With Andrews you will gain access to a holistic service through the wider Andrews business. This not only includes the services that you have been reading about, but also our branch network of 50 offices across the South of England, who could support you in the sale or let of any properties, if that is what you require.

Under one roof

How this would work

Andrews aims to make your journey as simple and streamlined as possible, which is why we do things such as ensure you have a dedicated property expert to be your point of contact throughout the process.

A multi-unit site If you have been working with our Land & New homes team, and you need a buyer for a large urban site, your contact would liaise with our Corporate Client services team to see if they have a ‘Build to Rent’ applicant or construction contact who would be interested.

This would not change if you required access to support from the wider Andrews group. On the contrary. Andrews will collaborate internally, and rather that you having to liaise with multiple different companies and spending your valuable time passing messages between them, you will get one update on everything you need to know.

It goes without saying that you would be under no pressure to use the Andrews group. You will be free to go elsewhere and Andrews will work with whatever company you choose to use to support you.

Managing communal spaces This is often overseen by a management company, but once your site is finished, you could access the expertise from our Leasehold Management to look after this aspect of your development for you.

New built homes for rent Build to rent is becoming more common, so if your block of flats is built, then it can pass seamlessly into the hands of our Corporate Client Services team, providing a streamlined, communicative approach and ensuring a smooth process from start to finish.

To find out more about how the Andrews Property Group can help you on your property journey, please contact apg@andrewspropertygroup.co.uk

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Case studies We believe in going the extra mile for our clients, and we always strive to exceed expectations. See how our services and expertise have helped our previous clientele.

Redhill, development of 8 flats above commercial in town centre

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The Old Library, Autograph Homes 18 Gloucester, Bellway Homes

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Managing a leasehold development in receivership

20

Managing a Right to Manage leasehold development

21

Reducing rent arrears and empty properties

22

Perfecting the process

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Case study

Redhill, development of 8 flats above commercial in town centre The challenge

The outcome

A quaint development of 8 flats located next to Redhill station. With no parking included in the property spec, we felt the location coupled with the flats’ design would make them perfect candidates for the rental market.

A quick sale was secured with a single buyer at a good price. On completion, the flats will be held under the management of ACCS to be rented out accordingly. The entire process was dealt with under one roof, reinforcing our already streamlined communicative approach and ensuring a smooth process from start to finish, and a happy outcome for the seller.

The method After liaising with the developer − who himself runs a property investment company specialising in crowd funding for the rental market − we approached Andrews Corporate Client Services (ACCS) to enquire with them about a potential buyer.

The entire process was dealt with under one roof, reinforcing our already streamlined communicative approach and ensuring a smooth process from start to finish, and a happy outcome for the seller.”

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Case study

The Old Library, Autograph Homes The challenge

The outcome

The Old Library consisted of 36 one and two bedroom apartments, set over four floors, split between two blocks. Various layouts were available meaning thoughtful and meticulous planning was required enabling us to ensure continued interest and reservations.

Off-Plan sales were successful with 47% of apartments reserved prior to show home launch, exceeding expectations. Ultimately thirty two of the apartments were reserved prior to build completion. We surpassed expectations for values achieved: our pre-bid pricing assumed a GDV of £10,479,000; our initial asking prices were £10,572,000 and in fact we managed to achieve £24,750 above these prices. Importantly this final figure was £1.6m higher than the valuation included with the bid pack.

The method An extensive marketing plan was put in place to ensure we were achieving our objectives and delivering a first class service to both the developer and buyers at The Old Library. We were on hand to advise at each stage, offering support to the developer with pricing, design, marketing and selling. Detailed preparation was carried out in readiness for the launch of the development, we decided to release plots in staggered phases allowing for a variation in the apartments available, offering a selection of plots based on size, number of bedrooms, floor level and pricing. The sales journey began with ‘Off-Plan’ meetings at our Head Office, once a show apartment launch date had been agreed the team worked hard to continue to build interest levels and a successful launch event was organised, planned and delivered.

I felt that the entire team at Andrews Land and New Homes genuinely enjoyed selling The Old Library. They were all interested, and asked plenty of questions to ensure they were best placed to inform purchasers at every stage of the buying process. I found them to always be friendly, yet professional, knowledgeable and helpful.”

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Case study

Gloucester, Bellway Homes The challenge

The outcome

Bellway had a unique difficulty with access to their site at Hardwick Grange, so they reached out to see if we could accommodate them from our Quedgeley branch in Gloucestershire.

The relationship worked extraordinarily well and was beneficial to both parties. Over 20 reservations were taken before the showhome and sales office were even opened. Due to our organisation and willingness to help, they have asked if they can do the same again.

The method After liaising with the branch, we were able to organise a corner of the office – including a wall and window displays – allowing them to create a ‘pop up’ style marketing suite within our branch.

They stayed with us for approximately six months before going on site.

We liaised with the client to sort out some build issues, and had to adapt our strategy when it was revealed that the complexity of these issues would make the assets hard to sell on to an individual.”

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Case study

Managing a leasehold development in receivership The challenge

The outcome

The condition of properties on a neglected site in South Wales breached safety regulations and were not suitable to be sold or let. Our client knew they needed a quick solution to recoup the debt and avoid potentially falling foul of legal regulations.

Following a recommendation from another of our clients, they contacted us.

Within two weeks, all repairs to the intercom, smoke vents and fire alarms were completed, as was organisation of landscaping, cleaning contracts and full health and safety and fire risk assessments.

Attention has since turned to longer-term projects, with a focus on adding capital value to the development, increasing the resale value.

The method To ensure the client’s needs were met, we set up all services within the development to make the assets legally habitable. Our range of services meant we could offer management and the ability to let the properties. A detailed project plan was provided that took into account the financial constraints of the client.

Attention has since turned to longerterm projects with a focus on adding capital value to the development, increasing the resale value.�

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Case study

Managing a Right to Manage leasehold development The challenge

The outcome

Leaseholders took over management from the freeholder of a Grade II listed property which had been converted into flats. The property suffered from pre-existing damp issues, and the priority was to make the building water tight to prevent further damage to the property, and rectify the existing damage.

Issues arose between the client and the project surveyor due to a lack of progress, and we intervened to help provide dispute resolution and avoid legal battles, taking control of the works henceforth. We negotiated a suitable conclusion, making sure that the work was completed to the client’s expectations and, crucially, remained within budget.

The method Reassurance that there would be a stable point of contact throughout the process was critical.

A project surveyor was hired directly by the client to write the specification of works. The cost was higher than anticipated, and we handled this process sensitively and smoothly, collecting all funds with no disputes.

Thanks to Ben and James at Andrews for their hard work and patience�

Scott Bowie – Director of Taylors Apartments RTM Company Limited

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Case study

Reducing rent arrears and empty properties The challenge

The outcome

A corporate portfolio previously managed by 7-8 agents faced difficulty producing accurate and reliable management information and reports.

From authorising maintenance to agreeing tenancy renewals and rent increases, the management was very intensive.

There were over 120 monthly cases of rent arrears and 100 empty properties. With a proactive property management team, the current figure of rent arrears stands at 13 (over 21 days) and 3 empty properties.

Renewal rates have increased, and with happy tenant reviews, rent has increased above the national rate.

The method A service level agreement was created to determine key performance indicators and produce process flow charts. Weekly and monthly management information templates were agreed and the performance began to improve very quickly. The department stripped out two key functions – rent collection/debt recovery and void management, to introduce specialist resource.

Andrews manages our entire portfolio of nearly 900 investment properties.

Their relationship management, market knowledge and overall risk controls have resulted in exceptional arrears and letting performance.�

Peter Southcott - West Bromwich Homes ltd, July 2017

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Case study

Perfecting the process The challenge

The outcome

We were instructed on a small number of properties for a crowdfunding platform, which has since increased to 240 with monthly instructions up. By understanding our client’s needs, from introducing property stock, remapping process flows in line with SLA, block management and on boarding, we ensure there is clarity on our specific role.

Prior to our management, there were many agents dotted across England. Our introduction means a more streamlined management process for everything, from authorising maintenance to management information. Due to our flexible approach, our client can now implement a portfolio change with one instruction, rather than dealing with several agents.

The method

Across the business we have specialists in a variety of areas, so we began by breaking the process down and allocated to our team based on their specialisms. We had a very hands on approach, and regularly attended various sites upon instruction to familiarise ourselves with the properties and to ensure understanding of ongoing issues that arise over the course of a long standing relationship.

Renewal rates have increased, and with happy tenant reviews, rent has increased above the national rate.�

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Cecil Jackson Cole’s legacy goes far beyond his successful business ventures. His shrewd instincts challenged the existing status quo of how charity could relate to business, and revolutionised the way that both parties can work together, to the benefit of each of them.�

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Heritage We’re incredibly proud of our heritage, and do everything we can to shout about it. Our heritage isn’t just what we’re built on. It has evolved and grown, as we have, and has become something much more – our social purpose.

We are owned by two charitable trusts, and an annual dividend of our profits goes towards helping charitable causes get off the ground, both close to home and overseas. These projects aim to tackle huge global issues such as education, employment and housing. While our funding makes crucial steps to helping − we think it’s important to offer more than just a pay cheque.

We consider it our duty to go the extra mile, offering mentoring support to charities just getting started, utilising our experience of methods that succeed and putting ourselves out there to commit to the cause as best we can.

So, when you choose us, you know you’re becoming a part of something far, far bigger.

Our Founder Our founder, Cecil Jackson Cole, not only set up globally renowned charities such as Age UK and Oxfam, but also transformed the way that business and charity are able to work together in harmony.

For Jackson Cole, the purpose of his business was to make money to fund his charitable initiatives, which aimed to tackle poverty and housing issues on both a national and global scale.

Before he died, he transferred the ownership of Andrews Property Group over to two charitable Trusts, The Christian Book Promotion Trust, known as Speaking Volumes and, our main shareholder, Andrews Charitable Trust.

The Trusts Andrews Property Group continues to pay an annual dividend of up to 35% of our annual, pre-tax profits to the trusts, totalling over £3.5 million in the decade between 2001 and 2010. To this day, the strategy remains focused on supporting a number of imaginative, smaller projects that have potential to, given the right guidance, funding and support, become long term substantial organisations.

Not allowing for inflation, ACT has provided over £8 million to over 180 charities.

A living legacy To celebrate turning 70, we wanted to combine forces − both business and charity − to come up with an enduring social project that would honour not only Cecil Jackson Cole’s legacy, but cement our own.

50 houses, over 50 years. Purchased, renovated and managed using our property expertise, and leased to local charities.

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Award winning & well respected Since opening in 1946 we’ve learned a great deal about our customers’ needs and expectations and most importantly, we’ve learned how to exceed them across all of our six specialists divisions.

Whether you’re looking for a small scale new homes project or require a leasehold property management we have the experienced staff to help you throughout the process.

Founded in 1946 we have over seventy years of experience within the property industry and our founder, Cecil Jackson Cole, helped found the NAEA (National Association of Estate Agents) – the leading estate agency body in the UK. Our experienced, well-trained and qualified staff take time to build a rapport with you and fully understand your needs. As a business we champion professional codes of conduct and pride ourselves on our deep knowledge of the sectors we work in.

On the phone

Online

In person

Contact us 8am to 8pm Monday to Friday.

We’re also here on Saturdays from 8.30am to 5.30pm.

0117 946 1190

Visit us at andrewspropertygroup.co.uk Twitter: @andrewsonline Facebook: /andrewsonline LinkedIn: Andrews Property Group

Find your nearest branch at andrewsonline.co.uk/branches

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