Brilliant Block Management

Andrews makes it stress free

Leasehold

Brilliant block management

Andrewsonline.co.uk

Leasehold

Brilliant block management

Andrews makes it stress free

Our history

Out in front since way back when Purposeful. Personal. Proper.

The more years you spend in property, the more you learn about what people really want. Now we’re into our eighth decade – with over 50 branches and 700 staff throughout the south of England – we’ve certainly learnt a great deal.

The services you appreciate most? We’ve perfected them. The approach you prefer?

We’ve made it part of our culture. It adds up to a partnership that’s all about you… focusing on what you really want.

That’s why you can count on us to look after you and your property properly.

Our history

Out in front since way back when Purposeful. Personal. Proper.

The more years you spend in property, the more you learn about what people really want. Now we’re into our eighth decade – with over 50 branches and 700 staff throughout the south of England – we’ve certainly learnt a great deal.

The services you appreciate most? We’ve perfected them. The approach you prefer?

We’ve made it part of our culture. It adds up to a partnership that’s all about you… focusing on what you really want.

That’s why you can count on us to look after you and your property properly.

Andrews — Leasehold

If you need block management, we’re right by your side Whether you have a residential management company, a Right-to-Manage block or a brand-new development – we’re here to take the hassle out of the day-to-day management. We can even help you with commercial lets and mixed-use schemes.

We have two levels of service: Full Management and Accounts Only. So dive in and let us take care of everything – or dip in and pick the services that suit you best.

Ready to hear a little more about what we can do for you? Talk to us – you’ll find us in tune with your needs and all set up to help.

Welcome to Andrews.

1

Our people

Andrews — Leasehold

Helpful experts, making the difference that matters Someone you can count on, with service that’s straightforward When you’re handing over the reins, the human touch really helps. At Andrews Leasehold Management, we make sure that every development has a dedicated personal property manager. That way you can build a solid relationship – and have peace of mind that only one person is liaising with you, the directors and leaseholders.

This person will take care of everything – from site inspections to dealing with repair and maintenance issues. Then, if anything crops up outside of working hours, you’ll get emergency support from our successful partnership with Aviva.

3

Our people

Andrews — Leasehold

Helpful experts, making the difference that matters Someone you can count on, with service that’s straightforward When you’re handing over the reins, the human touch really helps. At Andrews Leasehold Management, we make sure that every development has a dedicated personal property manager. That way you can build a solid relationship – and have peace of mind that only one person is liaising with you, the directors and leaseholders.

This person will take care of everything – from site inspections to dealing with repair and maintenance issues. Then, if anything crops up outside of working hours, you’ll get emergency support from our successful partnership with Aviva.

3

The Andrews Group

You’re part of something bigger

Andrews — Leasehold

Since we’re part of the Andrews Property Group, you get the backing of six other established, specialist divisions – under one roof: • Estate Agents • Letting & Management • Mortgage Services • Landmark Chartered Surveyors • Land & New Homes • Corporate Client Services That means you can draw on the resources of over 50 branches throughout the south of England – and the knowledge of experts from every area of property.

5

The Andrews Group

You’re part of something bigger

Andrews — Leasehold

Since we’re part of the Andrews Property Group, you get the backing of six other established, specialist divisions – under one roof: • Estate Agents • Letting & Management • Mortgage Services • Landmark Chartered Surveyors • Land & New Homes • Corporate Client Services That means you can draw on the resources of over 50 branches throughout the south of England – and the knowledge of experts from every area of property.

5

Our small print

Andrews — Leasehold

We write our small print big You can rely on us to not confuse things with unnecessary waffle, break out the bold claims or squirrel away the hidden details.

All our terms are out in the open and in plain English. What’s more, we work to ARMA-Q standards, which is the highest in the leasehold industry.

7

Our small print

Andrews — Leasehold

We write our small print big You can rely on us to not confuse things with unnecessary waffle, break out the bold claims or squirrel away the hidden details.

All our terms are out in the open and in plain English. What’s more, we work to ARMA-Q standards, which is the highest in the leasehold industry.

7

Andrews — Leasehold

Our flexible services

Services to suit

At a glance

We offer two levels of service to fit your needs.

Dive in for Full Management – or choose Accounts Only and tag on the extras.

1

Full Management

When it comes to the sharp end of leasehold and facilities management, we take the hassle out of your hands.

Naturally, we’ll fully review your future maintenance requirements, collect service charges effectively, handle service level agreements with contractors, take care of all your administrative and legislative obligations – and keep you fully up to speed with the accounts.

2

Accounts Only

Got a smaller development? You might not need ‘the works’ but you’ll no doubt want some support – and peace of mind that we’re there in the background.

Accounts Only packages up all the services we think you’ll need. That’s everything from collecting service charges and paying contractors, to making sure the admin is up to date and dealt with.

And we’ll go a step further too – with hands-on things, like carrying out regular site inspections and holding meetings with the management company directors or freeholders. That’s because we believe there’s nothing better than the human touch to keep things ticking along nicely.

Full Management

Accounts Only

Optional extras (Accounts Only)

Create quarterly management accounts in an easy to understand format.

Create and manage service level agreements with on-site contractors.

Hold service charge budget meetings with qualified property managers, including 10-year income/expenditure plans.

Invoice service charge and ground rent.

Collect service charge, ground rent and follow up debtors.

Pay contractor invoices, which are counter-signed by the property manager.

Prepare the financial year-end accounts for external accountants.

Register a copy of the signed year-end accounts with Companies House.

Organise buildings insurance and insure the development annually.

Carry out formal site inspections and send a copy to the directors for feedback.

Re-tender all contracted services on a regular basis.

Organise AGM – includes booking the venue and sending out all the appropriate paperwork.

Chair the AGM (if required) and/or facilitate the running of the AGM.

My Blockman streamlines communication

Produce and distribute the minutes of the AGM.

Whether you choose Full Management or Accounts Only, this simple online portal makes everyone’s life easier.

Handle all breaches of lease covenants with residents.

It’s handy for leaseholders, as they know exactly what’s going on in their block – and who to contact in an emergency.

Update all directors on legislative changes affecting their development.

Make sure the building is fully compliant with health and safety legislation.

Offer advice and assistance as required.

9

Andrews — Leasehold

Our flexible services

Services to suit

At a glance

We offer two levels of service to fit your needs.

Dive in for Full Management – or choose Accounts Only and tag on the extras.

1

Full Management

When it comes to the sharp end of leasehold and facilities management, we take the hassle out of your hands.

Naturally, we’ll fully review your future maintenance requirements, collect service charges effectively, handle service level agreements with contractors, take care of all your administrative and legislative obligations – and keep you fully up to speed with the accounts.

2

Accounts Only

Got a smaller development? You might not need ‘the works’ but you’ll no doubt want some support – and peace of mind that we’re there in the background.

Accounts Only packages up all the services we think you’ll need. That’s everything from collecting service charges and paying contractors, to making sure the admin is up to date and dealt with.

And we’ll go a step further too – with hands-on things, like carrying out regular site inspections and holding meetings with the management company directors or freeholders. That’s because we believe there’s nothing better than the human touch to keep things ticking along nicely.

Full Management

Accounts Only

Optional extras (Accounts Only)

Create quarterly management accounts in an easy to understand format.

Create and manage service level agreements with on-site contractors.

Hold service charge budget meetings with qualified property managers, including 10-year income/expenditure plans.

Invoice service charge and ground rent.

Collect service charge, ground rent and follow up debtors.

Pay contractor invoices, which are counter-signed by the property manager.

Prepare the financial year-end accounts for external accountants.

Register a copy of the signed year-end accounts with Companies House.

Organise buildings insurance and insure the development annually.

Carry out formal site inspections and send a copy to the directors for feedback.

Re-tender all contracted services on a regular basis.

Organise AGM – includes booking the venue and sending out all the appropriate paperwork.

Chair the AGM (if required) and/or facilitate the running of the AGM.

My Blockman streamlines communication

Produce and distribute the minutes of the AGM.

Whether you choose Full Management or Accounts Only, this simple online portal makes everyone’s life easier.

Handle all breaches of lease covenants with residents.

It’s handy for leaseholders, as they know exactly what’s going on in their block – and who to contact in an emergency.

Update all directors on legislative changes affecting their development.

Make sure the building is fully compliant with health and safety legislation.

Offer advice and assistance as required.

9

Our flexible service

Andrews — Leasehold

You’re in safe hands Changing management agents?

Don’t worry.

Building a new development?

We’re with you.

We’ve worked with the leading house builders from the word go – creating lease details, planning communal facilities and helping with the sales process.

We’ll set the initial service charge at a realistic rate for you, so your new leaseholders know exactly what they’ll pay over the first few years. We’re not in the business of surprises.

We’ll smoothly and seamlessly transfer all your records and information.

Want us to project manage the repairs and maintenance? Great.

We’re members of ARMA, so we do everything to the letter of their management guidelines. We’ll work towards agreed timescales in advance to make sure you and your leaseholders are onboard and in the know – from day one.

Big complicated projects, like communal boiler replacements and new roofs?

No problem. Smaller issues, like broken external redecorations and window replacements? Easy. We won’t even waste your time discussing it – we’ll just fix them.

Whatever needs doing – we can handle it.

11

Our flexible service

Andrews — Leasehold

You’re in safe hands Changing management agents?

Don’t worry.

Building a new development?

We’re with you.

We’ve worked with the leading house builders from the word go – creating lease details, planning communal facilities and helping with the sales process.

We’ll set the initial service charge at a realistic rate for you, so your new leaseholders know exactly what they’ll pay over the first few years. We’re not in the business of surprises.

We’ll smoothly and seamlessly transfer all your records and information.

Want us to project manage the repairs and maintenance? Great.

We’re members of ARMA, so we do everything to the letter of their management guidelines. We’ll work towards agreed timescales in advance to make sure you and your leaseholders are onboard and in the know – from day one.

Big complicated projects, like communal boiler replacements and new roofs?

No problem. Smaller issues, like broken external redecorations and window replacements? Easy. We won’t even waste your time discussing it – we’ll just fix them.

Whatever needs doing – we can handle it.

11

Social philanthropy

A sense of community: our social conscience It might not be the first thing that springs to mind when you think about estate agents and property companies. But a big part of our philosophy involves philanthropy and social ventures.

We’re owned by charitable trusts and a large slice of our profits goes to causes that tackle big issues in our communities and overseas, like education, employment and shelter. And it’s not just money we provide — we make plans, we take action, we put ourselves out there.

The methods vary. It could be providing valuable support and places to live for young people when they leave care. Or funding trailblazing projects for those with dementia. Whatever works. And whatever’s needed.

We’ve been responsible for some amazing initiatives, developed some incredible charities — and we’re not just in it for the short term, but for as long as we’re around.

It’s fundamental. So, when you choose us, you’re becoming part of something far, far bigger.

Who’d have thought it?

Head to Andrewscharitabletrust.org.uk We think you’ll like what you’ll see.

In the last five years we have made a contribution of £2.5 million to fund social enterprises and innovative charitable initiatives.

Andrews Property Group

12

Get in touch When you need us, simply call, click or visit. We’ll either answer there and then – or get back to you straightaway.

On the phone Contact us 9 ‘till 6 Monday to Friday.

0117 929 4400

In person Andrews Leasehold Management 133 St Georges Road Harbourside Bristol BS1 5UW

Online Visit us at Andrewsonline.co.uk Email us at leasehold@andrewsonline.co.uk

Get in touch When you need us, simply call, click or visit. We’ll either answer there and then – or get back to you straightaway.

On the phone Contact us 9 ‘till 6 Monday to Friday.

0117 929 4400

In person Andrews Leasehold Management 133 St Georges Road Harbourside Bristol BS1 5UW

Online Visit us at Andrewsonline.co.uk Andrewsonline.co.uk