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Toyota of Smithfield Column
Service Stands Out at Toyota of Smithfield
By Mark Berger
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The Dealership’s Award-Winning Service Department has big plans for the new year. Yet, they are far from resting on their accomplishments.
Service Director Justin Olivo said that the Department keeps growing to keep up with their customers’ needs. Many of the service calls are for preventative maintenance, like oil changes. Other projects can be more time consuming, such as engine rebuilds. Regardless of the job, it provides the Department an opportunity to shine.
“Even though we are small, we carry a family-like atmosphere,” said Olivo, who manages a staff of between 25-30 employees. “We service roughly between 1,700 and 2,000 cars a month. That’s about 60-70 vehicles per day. We strive to diagnose and fix each car that comes here.”
Olivo has been with Toyota of Smithfield for three years. Prior to that, he worked in the used cars/after-market field.
His goals are to win the President’s Award for the second straight year. He would also love to see the dealership and Department enter into either the “Top 3” or “Top 5” dealerships in the district. Locally, Olivo would like to keep getting better as a service department.
Because of the increased work demands, they are currently seeking technicians to help with the workload. While it is not a requirement to have dealership experience, having worked in a smaller shop is a plus. Toyota will pay for training of staff and time to learn the craft. Please contact John Durrani with your inquiries.
As for inventory, they still welcome patrons to trade in their used vehicles. High demand and low inventory have made the need crucial.
To help facilitate the need for more certified, pre-owned vehicles onto their lot, Toyota of Smithfield offers 115% of the book value for any used cars. It does not matter whether the customer decides to purchase a car from their lot.
“We will buy your trade, even if you don’t purchase a car from us,” Durrani stated.
Customers may also take advantage of the Private Sales events of 2023, the first taking place on Saturday, December 28 and Sunday, December 29, from 10:00 AM to 6:00 PM. Those who attend future events will also be expected to follow social guidelines, but also have access to their inventory. Managers will be there to answer questions and offer additional incentives.
The Dealership’s Peace of Mind Purchase Process means no hassles over pricing, trade-in values, cash back, and rebate incentives offered up front and the best available leasing and financing terms up front. Durrani said that this is just part of the all-around, customer-driven experience he implemented to ensure the process does not get bogged down in miscommunication. Family owned and operated since 1926
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