COUNCIL SUCCESS
USEFUL NUMBERS
Congratulations to Sammy Hyndman, Garden Operations and Development Manager at Antrim Castle Gardens, who won the 2017 Employee of the Year Award at the Northern Ireland Local Government Awards.
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0800 142 2865
Bus and Rail queries (Translink)
028 9066 6630
Education Authority
028 2565 3333
Electricity Faults & Emergencies (24 hours) Gas Emergency Response (24 hours)
03457 643 643 0800 002 001 028 9442 4000 028 9086 5181 03448 920 900 03448 920 901 03448 920 902
Land Registry
0300 200 7803
Mapping (Land & Property Services)
0300 200 7804
Northern Health & Social Care Trust
028 9442 4000
Pest Control (Consult your phone directory) Rates (Property Rating & Valuation)
The Annual Report provides an update on how the Council has performed and what was delivered during 2016-2017. The Mayor of Antrim and Newtownabbey, Councillor Paul Hamill said, “We have had a very successful year as a Council. We have delivered tangible results and improved services for our customers and residents.” Copies of the Annual Report are available on antrimandnewtownabbey.gov.uk/performance
ANNUAL REPORT
0300 200 7801
TransportNI (previously Roads Service) Bus shelter vandalism/graffiti Cut roadside trees and grass verges Fallen trees Flooding roadway, footpath and blocked road gullies (24 hours) Road repairs Street lighting Traffic Hotline Winter salting (24 hours)
0300 200 7893 0300 200 7899 0845 712 3321 0300 200 7893
Social Security Agency Antrim and Newtownabbey Offices: Benefits Freephone Employment Service
0800 022 4250 0300 200 7822
Telephone/Utility Boxes (BT fault)
0800 023 2023
Voting (Electoral Office)
0800 432 0712
Water (NI Water)
03457 440088
028 9046 3250 028 9054 0540 0300 200 7891 028 9025 3000
Flooding Incident Line (24 hours) 0300 200 0100 Report your property is flooded or flooding Flooding - Council owned property 028 9446 3113
PLACE The Council’s commitment to ‘PLACE’ as identified in the Corporate Plan states that “from a civic leadership perspective, the community planning process and the Local Development Plan will enable us to plan positively for the future of our Borough. We will ensure that lands are appropriately zoned and that our infrastructure is enhanced to develop the Borough for future generations. We will support sustainable communities by empowering residents to take responsibility for their environment.” Examples of how we have delivered under this theme are outilined overleaf.
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Bryson Energy
Housing Executive Main Number (including grass cutting & graffiti) Repairs Line Housing Benefit
Antrim and Newtownabbey Borough Council recently published the Council’s 2016-17 Annual Report.
ANNUAL REPORT || 2016-17
028 2563 3134
Hospitals Antrim Area Hospital Whiteabbey Hospital
COUNCIL’S ANNUAL REPORT 2016-17
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Animal Welfare
Citizens Advice (Antrim & Newtownabbey) 028 9590 6505
Our Media and Marketing team won Gold awards for Outstanding In-House PR Team and Public Sector Team of the Year and a Silver award for Borough Life at the CIPR PRide Awards 2017.
2016 2017
PLEASE NOTE - The Council is NOT responsible for these services. We've listed some useful contacts to help you.
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Burst watermains and blocked sewers 0345 744 0088 (Northern Ireland Water) (24 hours) Overflowing rivers and watercourses 028 9260 6100 (Rivers Agency) Water pollution in watercourse 0800 807 060 (Northern Ireland Environment Agency)
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