The Star Stories November - ENG

NOVEMBER 2023

WELLBEING Prioritize self-care Use fun as fuel Build connections within your community We care for people so they can be their best

We care

for people so they can be their best

CONTENT The Good News

2

Happy Hollidays

10

#LifeAtAmstar

12

Grow with intention

14

Operate with excellence

16

World of care

17

Health & Wellness

18

Kudos

20

The Good News

Thank you to all those who connected to

Hyatt’s Q4 Global Town Hall!

Check out Hyatt’s Q4 Global Town Hall replay here. To access, please login with your email. Your feedback is important – we encourage you to take the survey at the end of the replay!

Highlights from Hyatt's Q4 Global Town Hall: Opening remarks (Mark Hoplamazian, 0:01) *Due to technical difficulties, Mark’s opening remarks cut out at 3:55-4:41 State of the business & Q3 business performance (Adam Rohman, 4:41) Hyatt & ALG: Our path forward as one integrated team (Malaika Myers, 7:54) Celebrating RiseHY (Malaika Myers, 11:30) Brand and Digital spotlights (Mark Vondrasek, 25:12) Andaz Be Like No One’s Watching campaign (Crystal Vinisse-Thomas & Kenneth Villamil, 27:25) Hyatt Vacation Club (Nina Garrison, 36:23) Mr & Mrs Smith (Tamara Lohan, 42:24) Canvas digital updates (Arlie Sisson, 49:08) Q&A (53:40) 2 | The Star Stories

The Good News

Congratulations to our Q4 Values Recognition Program recipients!

We also want to celebrate our seven Q4 Values Recognition Program recipients, who were nominated for demonstrating our company values: empathy, experimentation, inclusion, integrity, respect, and wellbeing. Please join us in congratulating these colleagues!

For demonstrating empathy

For demonstrating experimentation

Frank Zhang

Reese Kuzmenko

Laundry Manager, Hyatt Regency Qingdao

Executive Housekeeper, Hyatt Regency Morristown

For demonstrating inclusion

David Mahlendorff Spa Manager, Gran Hyatt Berlin

For demnstrating integrity

Hillary Johnston

Sales Coordinator, Hyatt Place Rancho Cordova

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The Good News

For demonstrating integrity

Sarah Alvarado Area Director of Sales, Hyatt Place Rancho Cordova

For demonstrating respect

For demonstrating wellbeing

Josh Lin

Ian James Gilbert

Manager, Transactions Hyatt

Sales Assistant, Dreams Las Mareas, Costa Rica

Thank you to Frank, Reese, David, Hillary, Sarah, Josh and Ian – and all our colleagues – for demonstrating our values. We are proud to have you all as members of the Hyatt family. Congratulations!

Share your Global Town Hall viewing experience photos to ALGCommunications@applelg.net.

Thank you to our colleagues for participating in watching the Town Hall live or tuning into the recording. We look forward to our Q1 Global Town Hall in February 2024!

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The Good News

HPN GLOBAL RECOGNITION FOR M&E

Amstar Meetings and Events has received worldwide recognition from HPN Global and has been selected as their DMC Partner of the Year 2023.

HPN Global has developed its own sourcing platform, focused on efficiency, and, equally importantly, on fostering strong relationships between hotels/DMCs and clients. This recognition highlights the excellence of Amstar Meetings and Events as a strategic partner in the meetings and events industry.

We take pride in this achievement and express our gratitude to each team member for their dedication, hard work, and commitment across all destinations.

Let's celebrate this accomplishment with enthusiasm and toast to continued success!

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The Good News

Dear colleagues, As you have just learned from Mark Hoplamazian, we will continue our journey into 2024 as one Hyatt family. We are convinced we can build on the learnings and impressive successes of our first two years together – the launch and integration of the Hyatt Inclusive Collection (HIC), one million new World of Hyatt members enrolled at HIC resorts, and seamless interactivity between HIC and Hyatt digital experiences to name a few – as we align our organization and outcomes even closer.

This organizational alignment is about growth and opportunity. We will continue to collaborate on our path forward, learn from one another, lean into our synergies, and create deeper value for our stakeholders.

With the HIC Commercial Services, UVC, ALG Vacations, Amstar and Trisept teams joining Hyatt’s Commercial Services Team, and on behalf of Gonzalo del Peón, Ray Snisky, Rodrigo Llaguno, John Ische, and myself, I would like to take this opportunity to provide additional detail on how our teams are coming together:

• Gonzalo del Peón will transition to Senior Advisor Commercial Services, Latin America & Caribbean, reporting to me. Drawing on his deep experience of the HIC Commercial Services function, Gonzalo will lead Project Archer engagements designed to optimize performance in HIC properties, support the transition of the Commercial Services team, and maintain his existing leadership and representation of Hyatt and HIC with hotel industry associations and local governments. I am grateful to have Gonzalo in this role moving forward. His direct reports will join the respective functional teams within the Commercial Services team: ▪ Erica Doyne, Senior Vice President Marketing & Communications, will report to Amy Weinberg, Senior Vice President Brands, Loyalty & Data, to align our global brand efforts across our entire portfolio. ◦ The HIC Communications team will join the Global Communications team with Robert Martinez, Director Inclusive Collection & LAC Communications, reporting to Franziska Weber, Senior Vice President Global Communications, and taking on field communications support for all hotels in the LAC region. ◦ Also reporting to Amy Weinberg will be Kenneth Villamil, Vice President Global Product and Brand Development, who is joining Commercial Services from the Global Design team following Gary Dollens’ retirement.

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The Good News ▪ Luis Nuñez, Senior Vice President Sales & Distribution Americas, and Bob Thye, Senior Vice President Revenue Management & Market Intelligence, will report to Jack Horne, Global Head of Sales, Revenue Management & Distribution, further leveraging our network synergies for the benefit of the Inclusive Collection properties.

▪ Miguel Oliveira, Senior Vice President Direct & E-Commerce, will report to Arlie Sisson, Senior Vice President & Global Head of Digital, ensuring a seamless digital experience across our direct to consumer and business to business offerings.

▪ The HIC Contact Center will come together with Hyatt’s Global Property & Guest Services (GPGS) team under the leadership of Jessica White, Senior Vice President Global Property & Guest Services, providing shared resources and the same level of expertise and care to guests and customers across the entire brand portfolio.

• Ray Snisky, Group President, ALG Vacations & Amstar, and Rodrigo Llaguno, Group President Unlimited Vacation Club (UVC), will join Commercial Services and report to me to further align both our holistic distribution and loyalty efforts in the most effective and value-creating ways. As one Commercial Services team, we will unlock new ways to differentiate Hyatt in the marketplace, building on the ALG Vacations, Amstar and UVC teams’ deep expertise driving business to our hotels and building loyalty among guests and customers.

• John Ische will report to Chief Information Officer Eben Hewitt, as Global Head of Technology Services and President of Trisept Solutions, which provides a unique portfolio of leisure travel technology. John will continue his responsibilities for the IT functions supporting ALG Vacations, Amstar and UVC, and be a critical leader in our overall IT evolution.

Américas: The newly created role of Vice President Commercial Services LAC will support commercial efforts in the new Americas subregion, reporting to Asad Ahmed, Senior Vice President Commercial, Americas, and a dotted line to Gabriel Felip, President, Latin America & Caribbean.

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The Good News

EAME: Antonio González, Vice President Inclusive Collection Commercial & Marketing EAME, will report to Heidi Kunkel, Senior Vice President Commercial Services EAME, supporting commercial efforts across the EAME region.

These changes within Commercial Services will go into effect on January 1, 2024, and until then, we will continue to operate as we have through year-end to ensure that we deliver on our goals and outcomes for 2023.

We welcome our HIC, UVC, ALG Vacations, Amstar and Trisept colleagues into the Hyatt CS team with open arms and look toward our joint future with anticipation as we further integrate our teams and resources. As one CS team, we will innovate and execute faster and more effectively, enabling us to make a difference for our colleagues, guests, customers and owners. I look forward to connecting and sharing more on our upcoming All Commercial Services call on November 30th.

MARK VONDRASEK Chief Commercial Officer

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The Good News

We've landed

AT TULUM! Starting in December, Amstar's private and deluxe private transportation will be available at the new Tulum Airport With this service, we reduce travel time to the Tulum area, gaining more time to share unforgettable moments with our clients

DISCOVER MORE ABOUT THIS NEW AIRPORT IN OUR LATEST BLOG

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· Thank you for being part of the achievements of the Amstar Family ·

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We did it again!

It wouldn’t be possible without all of you!

Thank you!

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#LifeAtAmstar

DAY O F T HE DE A D CELEBRATION

The Day of the Dead not only invites us to remember those who are no longer with us but also to appreciate and value ourselves and our loved ones.

This is how we celebrate in Mexico:

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Grow with intention

Emotional Mastery For Wellbeing & High Performance Objective:

You will learn how to experience your emotions in healthy ways without suppressing them or acting them out.

Language: English

Duration: 58 minutes

Competency:

Networking and strategic relationship

Click here:

Ideas are born from

a passion for improvement 14 | The Star Stories

MY LEARNING 2023 Compliance Training In order to ensure your knowledge of the regulations and laws that directly impact the company's operations, you are required to complete the 2023 Regulatory Compliance training courses on My Learning platform.

These courses are:

Anti-Bribery - Code of business Conduct

Conflict of Interest

Corporate Governance

Cyber Security & Privacy (Corporate Offices)

Human Trafficking

Deadline to complete the training:

DECEMBER 31ST 2023 If you have any questions, please approach the Training Department: fermartinez@amstardmc.com

marcgarcia@amstardmc.com

9982143968

9982422843

Access here to My Learning We count on you to achieve 100% compliance!

OUR PURPOSE We care for people so they can be their best

OUR VALUES

EMPATHY INCLUSION

INTEGRITY EXPERIMENTATION

RESPECT WELLBEING

We make things

happen

We’re passionate about providing the best service and our results reflect our daily effort!

GROUPS ATTENDED

115 Groups 31 SI & VIP

PASSENGERS

EXCURSIONS

131,345

67,451

DONATION

World of Care

In early November, the Amstar DMC Meetings and Events Team in the Dominican Republic had the distinct honor of hosting a special signature corporate responsibility activity called "Sharing is Caring." This event brought together 270 attendees, including incentive travel winners, from around the world. Their collective effort was focused on assembling school supply kits that benefited 150 children in the Friusa community through the NGO 2nd Mile Missions, a local non-profit dedicated to supporting lowincome communities in Punta Cana and providing education for over 300 kids in the area.

The participants not only had the opportunity to make a positive impact on the destination but also to strengthen their relationships with colleagues. The activity served as a unique platform for fostering connections, with a special twist – a secondary goal that involved creating one-of-a-kind art pieces using the boxes provided for packing the supplies.

This heartwarming initiative not only contributed to the betterment of the destination but also added a creative and collaborative element to the experience. We're truly grateful for the enthusiasm and participation of everyone involved, and we look forward to more opportunities to make a meaningful impact.

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Health & Wellness

SELF -CARE “Self Kindness” TIPS

by David Pritchard Have you invested in taking care of yourself?

Many people shy away from the term “self-care” because they assume the notion is founded on ideas of selfishness or a lack of caring about others. Self care is essential to our lives. When you’re able to care for yourself physically, emotionally and mentally, you become better able to pursue your goals and enrich the lives of the people around you.

WHAT IS SELF-CARE? Self-care is a generalized term used to describe things you do for yourself to make yourself feel good. Self-care is critical to our mental health and emotional state of well-being. When you prioritize yourself, you not only ensure you are the best “you” possible, but you reinvigorate yourself.

You have more energy and joy to give in other areas of your life.

Here are some self-care ideas if you’re looking for ways to increase your well-being: 18 | The Star Stories

Health & Wellness

1. GET PHYSICAL

We often overlook our physical health, but the mind body connection can’t be denied. When your body feels healthy and strong, your mood soars, and when you’re in a great emotional state, it shows in how you move your body.

Make it a point to regularly engage in physical activities you love. Whether it’s going for a run, a walk, swimming or attending a yoga class, changing your physical state from sedentary to active is a simple and fulfilling way to take care of yourself.

2. CHANGE YOUR MINDSET

It’s hard to feel fulfilled when you’re constantly focusing on the negatives in life.

Instead of focusing on what’s wrong, learn to adopt an mindset of abundance. This is perhaps the most life-changing self-care practice you can incorporate into your life. Reframing your thoughts is a deliberate practice that takes time, but if you’re able to accomplish it, you’ll experience greater joy and fulfillment.

3. EAT NUTRITIOUS FOODS

When you think of self-care ideas as they pertain to food, you might envision treats like cupcakes, chips or mounds of savory, rich foods like lasagna or a juicy steak. While it’s certainly alright to treat yourself once in a while, you should envision selfcare in the form of more nutrition dense foods, like leafy greens, water and items that will make you feel energetic and strong. Take yourself to a local juice shop and find a smoothie that calls to you or try cooking a healthy new recipe at home.

4. TAKE A BREAK

If you’re feeling run down or spread thin, grant yourself the ultimate luxury: downtime. By taking the necessary time needed to recharge, you’ll bolster your energy and be able to return to your regular schedule with increased energy and gusto.

5. PRACTICE FOCUS AND GRATITUDE

Self-care doesn’t have to involve making major changes to your lifestyle – it can be as simple as finding a few minutes to reflect each morning.

Instead of reaching for your phone or hitting the snooze button when you wake up, try a priming routine. This 10-minute exercise requires you to become conscious of your breathing, practice gratitude, visualize what you want and focus your newfound positive energy on accomplishing goals that are important to you. Creating a morning routine can help you to stay on track and centered throughout the day.

Be WellWork WellLive Well

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Kudos

Kud s FROM: LUIS FERMIN TO: IVANNA LISBETH REYES Dedication, commitment, willingness, and responsibility make her a valuable colleague, and these qualities serve as an example for the rest of the team, ensuring the successful performance of the department.

FROM: TIURKA RIJO TO: RANDY A. GONZALEZ He is always responsible and strives to complete his work well and on time. It is also worth highlighting his diligence and effort in working with the entire team, providing support so that, together, the work progresses with effort and dynamism. Well done!

Thank you!

20 | The Star Stories

Kudos

FROM: FERNANDA MARTINEZ TO: ALTHEA MOORE Thank you for your invaluable support and empathy during the facilitation of the 'Welcome to Hyatt' course for Jamaica. Working with you has been extremely rewarding, and I cannot emphasize enough the profound empathy you have shown in every interaction, with a strong desire to assist our colleagues and a willingness to explore and improve. Thank you for making things happen and for making this project as much yours as ours.

FROM: AURORA CONSTANTE TO: PEDRO ARIAS Thank you for always teaching me, guiding me, and being so patient. Your assistance and creativity have been essential for achieving good results in projects, as well as your charisma, which has been unparalleled in smoothing out all the moments. The year-end video is a clear demonstration of the value you add to the success of the company. Thank you, Peter!

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Kudos

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Kudos

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Kudos

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Kudos

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We want to hear you, share your information with us via email to: aconstante@amstardmc.com WhatsApp: 9982422843 NOVEMBER 2023